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Cons: "Tvs were broken"

Cons: "The video screen at my seat did not work. Otherwise the flight was great"

Pros: "Space"
Cons: "Old planes Small screens My remote control (BOS-FLL) didn’t work Wifi was slow Old plane for such a long flight (FLL-LIM). Only snacks on such a long flight?! International should give food."

Pros: "Crew was amazing, was able to watch the game."
Cons: "Nothing. Crew dealt with passengers issues and concerns perfectly"

Pros: "Flight left on time"
Cons: "Food"

Cons: "Super cold"

Pros: "The crew was very good"
Cons: "Flight was delayed seats very uncomfortable"

Pros: "consistently good"

Cons: "N/A"

Pros: "Very timely and friendly crew"
Cons: "No WiFi or tv signal"

Pros: "Fast boarding"
Cons: "Old plane Air quality comfort No phone charger"

Cons: "After we had to correct a spelling mistake with one of our names, Our seats got reassigned even though we had paid for the extra leg room seats. While trying to get our original seats back they gave one of the seats away, which meant we had to get a seat without extra leg room and which spilt us up"

Pros: "they were rude"
Cons: "they were rude, horrible service, unapologetic"

Pros: "Plenty of leg room and nice to still get a few snacks!"

Pros: "The stewardess were so nice and there were no delayes. And we can bring two bags on the plane for free."
Cons: "They need to put more information for the gates so it is easier to check bags and there isn't a huge line. There also weren't very many workers to help people checking in their bags. more signs would help."

Pros: "The crew members were great- really friendly and accommodating."
Cons: "Turbulence. But like... nobody can make that stop so basically it was perfect"

Pros: "There was a bit more leg space between rows, appreciated by this tall person."
Cons: "Stop charging $25.00 to click a button to select a seat."

Pros: "The kindness of the crew"
Cons: "Nothing"

Pros: "Crew was great and flight was mostly comfortable for a plane"
Cons: "We were delayed 3 hours (supposed to leave at 7:45 didn’t leave till after 10:30) because a food truck (food only for first class/paying customers of course) broke down right next to the plane and they had to tow it like, an extra yard away from the plane. I wish I got money back or something because I had to pay for extra transportation to get home... Maybe if I had gotten some actual food instead of just snacks and a water it would have been okay, but no."

Pros: "Crew was amazing!"
Cons: "Delay"

Pros: "Most things."
Cons: "The boarding pass said it was an E gate, indicating Terminal E. I went there and was told to go back to Terminal C, which was where I was until I printed the ticket at the kiosk and it indicated E. I went back to Terminal C and there was no signage to explain what was going on. So I had to go get in a line to get to an agent, who sent me through the entrance to C gates, where, it turns out, there is a passageway to Terminal E. This was tiring, carrying my bags, and a waste of time."

Cons: "Flight not on time"

Pros: "Jet Blue had the best price for my destination. Boarding went well. The seats were comfortable and the entertainment (tv movies, music) was good. The crew was friendly and helpful. And the pilot did a smooth landing."
Cons: "Had to use a kiosk after doing a mobile check in. The kiosk the kiosk malfunctioned and I had to go to a kiosk assistant ( a real person). There were a lot of travelers in line to get assistance after using the computer kiosk. That didn’t save any time."

Pros: "The flight attendants were very nice. The price (economy nonstop RT to Boston from Seattle) was excellent."
Cons: "JetBlue economy seats were uncomfortable or me on a long (almost six hour) flight. I had to get up and stand in back twice, as my rear end was so sore. Both flights were delayed 45 minutes to an hour. As this is my first time flying JetBlue, it didn't leave good impression."

Cons: "Limited movie options."

Cons: "Disgusting."

Cons: "Provide headphones and other screen play"

Pros: "JetBlue's service"

Pros: "Jetblue has consistently provided a great package. From efficiency, cleanliness and employee helpfulness. I trulyblu enjoy flying with them."
Cons: "Jetblue's concourse @ EWR could use a little love. But then again, I feel the entire airport could use some love...."

Pros: "Efficiency"

Cons: "Everything was great"

Pros: "Crew member was nice because they didn’t know how to fix it"
Cons: "My tv didn’t work and their was no on flight usb phone charges. Could of flown spirit twice for the price I paid.."

Pros: "excellent service, clean plane, great snacks"
Cons: "nothing"

Pros: "Crew was friendly and flight was as expected. Not a ton of overhead space so they asked a lot of people to do gate check."
Cons: "The snacks are fine, but for a three hour flight none of the meal options were that appetizing as upgrades."

Cons: "The crrw"

Cons: "I should not have to wait over thirty minutes to retrieve my bag."

Pros: "Nothing"

Cons: "My tv didnt work and the flight was delayed 3 hours"

Cons: "Tsa precheck line was long and then the"

Pros: "Nothing"
Cons: "The flight was delayed for three hours, I was given the reason because of the weather even though the weather was perfect in Boston couldn't be any nicer. I had to switch to next morning flight because I didn't want to fly through the night because of the delay. I booked the flight literally was no seats other than the $65 upgraded seats with more legroom which I know I need because I am not that tall. But I could not take two seats being next to each other. I cultured blue and they told me that the airline themselves reserve the free seats To encourage customers to buy the upgrade seats first"

Pros: "Nothing"
Cons: "We were stuck in Boston for five hours. Because of JetBlue we missed our plane in FLL with Azul. They couldn't even help us find a hotel or anything. Wanted us to wait until Wednesday to get another flight and overall couldn't help us in any way. I plan to call and speak to a customer service, because I had to rent a car and a hotel room to another city and find myself a way out to Brazil that wouldn't be waiting until Wednesday."

Pros: "On time. Courteous and friendly crew."
Cons: "Nothing"

Pros: "We took off and landed on time."
Cons: "Seat didn't decline, monitor was fuzzy, and broken regarding tilt."

Pros: "The crew seemed nice and helpful. I appreciate a very decent attempt at free TV and free wifi. The seats are not crazy cramped."
Cons: "We were delayed (by the weather, I think), and the communication could have been a little clearer about the length of the delay. The snacks were okay, but I'd love something other than processed prepackaged salty or sweet stuff. The screens on the seatback headrests were not all in great shape, and I had some issues with the wifi."

Pros: "Being Mozaic and always buying extra leg room"
Cons: "Flight delayed 45 minutes after boarding"

Pros: "JetBlue is always an excellent airline to fly. Always know what youre going to get."
Cons: "The AC was broken or something of the sort, so it was very hot. Made the 6 hour trip extremely uncomfortable."

Pros: "Convenient staff friendly"

Pros: "Updates, treatment, professionalism of Captain and crew"
Cons: "Expected supper but it is understandable. It was past time"

Pros: "Good but could improve on food. We need more food, beside that I am satisfied"
Cons: "Service in general, nice plane it's new and large seating spaces"

Pros: "The pilots did a great job through turbulent air"
Cons: "I wish the seat reclined further back"

Pros: "Easy in easy out"
Cons: "Lack of entertainment"

Pros: "Great crew, comfortable chair. Entertainment was great."
Cons: "Everything was great."

Pros: "Entertainment"
Cons: "Food Seats so tight"

Pros: "It was always a close call and almost missed my flight"
Cons: "AA...they delayed flights and were very unprofessional. i will definitely choose BA over AA anyday."

Pros: "See above"
Cons: "See above"

Pros: "My connecting flight from london arrived late and the crew made sure i made it onto the flight to stl even though I barely made it to the gate on time."

Cons: "The Crew Tried to take us from our seats so they could sleep in our seats. They tried to relocate us to the last row where the seats don't recline.they were very abusive and rude, we have it all on a body Cam and we'll lodge formal charges against American Airlines once we return to the States. Worse Trip EVER."

Cons: "Only half the crew worked"

Pros: "Didn’t expect a hot dinner or a breffy, so that was nice!"
Cons: "Felt crowded for such a long flight, but the flight crew was great."

Pros: "Empty seat by side"
Cons: "Overhead light not working TV screen not working Very average food"

Pros: "Crew was good, seats comfortable"
Cons: "my entertainment system headset plug was broken and didn't work - a problem for such a long flight!"

Pros: "Having more room for our seats to get comfortable and that we had a dinner that was served. Was not expecting that"
Cons: "none"

Pros: "Good legroom, nice crew, temperature was comfortable, arrived ahead of schedule even though we sat on the departure tarmac for at least 30 min after we left the gate."
Cons: "Sitting on the tarmac and no individual screens on one flight."

Pros: "No problems. Everything was smooth"
Cons: "Took 35 min to move from the gate with everyone buckled in."

Pros: "How nice the landing was. And how really sort it was"

Pros: "Flight attendants actually seemed to care about what they were doing. Seats were pretty comfy for once."
Cons: "Flight delayed with no explanation or apologies. Putting two and two together from the airport monitors it looks like they had to swap planes due to a scheduling or maintenance issue. Just another chapter in the neverending saga of delayed American airlines flights"

Pros: "Things went very smoothly."
Cons: "Long layover"

Pros: "We arrived safely and so did our luggage."
Cons: "PHL-Lisbon plane left 3 hours late due to CATERING problem. Seats were uncomfortable and food was awful. Lights and entertainment controls at my seat didn’t work."

Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."

Pros: "The food was better than other international flights I’ve been on."
Cons: "A “broken plane?” Are you kidding me? This was the explanation for a 3 hour delay. A European connection should have either rigorous maintenance routine and/or records or there should be planes ready to fill a unexpected need."

Pros: "Boarding, comfortable seats, clean"
Cons: "Mediocre service, choice of food was down to one option (and I was on the 2nd row)"

Pros: "Crew was great, and flight was relatively on time."
Cons: "Itinerary I received was for British Airways, with whom I have always had excellent experiences. However, I discovered at check-in I would actually be traveling on American Airlines with a different flight no. I had already provided my BA flight numbers to family. No explanation was give to me prior to flight that this would be the case. Food was terrible- even for Coach class - I don't always expect a gourmet meal, but BA was consistently good in the past, so I had positive expectations. My personal entertainment system did not work properly so I could not use it."

Pros: "Much more room in seats than expected"

Pros: "Good seats with a bit more room than most planes. Very good staff onboard."

Pros: "When i got off the plane"
Cons: "Food was worse than prison food. It was a full flight and my entertainment screen did not work for half the flight from phl to man. Several times i was told its bein reset over the hours. Every other screen seemed to be working. I paid $1600 for this flight as it was booked a week beforhand as my mother got really sick and needed to be here. Honestly, never again. Over priced,horrible food and no workin tv. Expect more for the price. Will be my last time using them after years of doin so"

Cons: "Nothing. It was cancelled with little to none explanation"

Pros: "Price"
Cons: "Outdated airplanes"

Cons: "I paid $20,for the in flight Internet and it didn't work. Neither did my monitor."

Pros: "When our flight was delayed in Denver the agent at the check in gate worked very hard to get our flight plans changed with as little impact as possible."
Cons: "We understand that delays happen but due to a delay on American Airlines we have lost our luggage and it doesn't seem likely it will be returned. We had five pieces of luggage lost during our flight from the U.S. to Spain. When we arrived in Madrid we were told that all five pieces had been located. When we went to pick them up the next day there were only four pieces at the airport. We were told the fifth suitcase would be delivered when it was located. It's ten days later and there's no sign of the luggage. It has taken multiple phone calls to get the information about the luggage correct. They assure me that they have everything correctly documented and then when I call back they haven't changed a thing. It has been a very frustrating process overall."

Pros: "Getting home safely"
Cons: "Finding damage to my luggage"

Cons: "Attendant at the gate forced me to leave my troley hand bag to be checked with the excuse the fly was full and there was not sapce for people on groups 7 and 8 ( seats rear in te plane). I explained her I had personal documents and stuff inside my trolley but she told me I had to take another fly if I refused to checked. Our surprise was that the space above our seats ( row 30) was available and left empty the while fly! It was not fear and discriminated!"

Pros: "The crew was nice."
Cons: "The flight was delayed due to weather, but nothing can change that. We still landed on time. Many other passengers were complaining."

Pros: "Nothing"
Cons: "Sat on plane for over 3 hours waiting to take off. They didn't offer any drinks or snacks at all while we waited. They said if we get off we may not be able to get back on. Barely made any announcements Once we did take off all they gave us was a packet of so called pretzels that were stale and gross!!"

Pros: "There were empty seats close to me, so that was great. The food was pretty good and it was nice that the wine was free."
Cons: "The screen on the back of the seat in front of me did not work well at all so it was difficult to watch movies. (I had to press multiple times to change the screen from one display to another.)"

Pros: "Crew was helpful and provided sufficient food and drinks. Plane was late."
Cons: "The plane was late. Took a long time to turn over and the seats were not very comfortable. This was a flight operated by American Airlines"

Pros: "Food and crew were excellent. In flight entertainment vast."
Cons: "Seats were terribly uncomfortable. I was sandwiched between two men in an aisle seat of 4 and our arms were bumping into each other the whole time because the seats were smaller than the people. It was the most back and lower lumbar discomfort I've had."

Cons: "Plane needed to be updated. CRT TVs still? More space in seating for such a long duration flight. Head rests that don't rise more than a few centimeter. What's the point then?"

Pros: "I had never flown coach and decided to try it at a ridiculously low price. It was fine. I slept well and the service was above expectation for Coach"
Cons: "It was difficult to get to the rest room because it was a full flight"

Pros: "Another great flight. On our plane the entertainment was free and I was able to watch a lot of movies. We even landed early"
Cons: "I know it was a very long flight and my butt and legs were hiring by the time we landed. Also I'm lactose intolerant. And I wasn't able to eat any of the food. But it did look good. But overall a very good flight."

Pros: "Flight on time. Crew were pleasant."
Cons: "Usb charger would not charge tablet in flight. Tried multiple sources since there were 4 of us-none worked."

Pros: "Flight was crowded , they stored my bag without fee which was greatly appreciated"
Cons: "Plane was too small for international flight"

Cons: "Had to book a flight to Providence and then rent a car to drive to Boston since there were no other available flights to Boston today."

Pros: "our original flight was cancel due to snow, and we were placed at a hotel and food vouchers were given as well"
Cons: "no head set were passed out making video entertainment useless"

Pros: "American got it right this time. Departing on time with a crew that seemed well qualified."

Pros: "See above"

Pros: "The third set of pilot tried their best to get us a spot to fly out due to bad weather we took off after almost 3 hours"
Cons: "The airline should have at least coordinated their crew arrangement before passenger boarding time, and have to change crew members three times after passengers boarded."

Pros: "Nothing."
Cons: "The entertainment screen for seat did not work. A crew member indicated that he would try to fix it, but he never reappeared and nothing was done to alleviate the problem. They could not have cared less."

Pros: "Watched movies most of flight and the wine was free. The pilots got us there safely."
Cons: "They never called for groups, except 1st class. After they boarded it was a free for all. Wasn't allowed to check in online, had to wait until I got to airport.The seats just keep getting smaller and smaller. The microwaved tv dinner they served was horrible. Someone pooped on the bathroom floor."

Pros: "The flight was comfortable, and I was glad that it was direct without layovers"
Cons: "The flight attendants were a little stand off-ish. I sat directly behind a screaming toddler on a red-eye. Not that the airline had any control over that, but it was terrible."

Pros: "Honestly, don’t care for this airline. There’s always some hiccups with boarding, ride staff, mediocre cabin, etc."
Cons: "Why do they always want to check bags that are your everyday carryon items (large purse, medium backpac, etc.), but allow people to carryon their larger carry on suitcases filling up the overhead bins. Those are the people they should be making check their “carry-one.” And then be rude about it on top of that."

Pros: "Everything went smoothly. Only a couple delays."
Cons: "The ease of travel."

Cons: "The bathrooms were dirty out of toilet paper. The food was mediocre at best. The delight wasn't delayed hours and no one informed us about the status at any point in time. Overall I did not like airchina and I would not choose them again if"

Pros: "Nothing at all"
Cons: "How they wouldn't even hand out a cup of water to anyone....."

Pros: ".."
Cons: "Flights was delayed and connection was unable to be made. My younger brother is now im limbo in newark nj and is not getting much help at all. Very dissapointed in united. He may have to spend the night in the airport they said. Smh"

Pros: "Luggage was nowhere to be found for 12 hours. Had to go to the airport to pick up the next day. Luggage tracking web site is useless - it does not get updates at all. Very disappointed."

Pros: "Nothing"
Cons: "Our plane departed on time, 6:05 AM. About 6:40 A E turned back towards Boston. There was a problem with the wing. It got repaired. We deplaned. And waited. And waited. Then we needed fuel to be removed. And we waited. And waited. Then we got back on board, got to the runway, and the RIGHT ENGINE didn't start. So they tried to repair it, couldn't (didn't want to fly on that old, broken plane anyway at this point), and we had our flight canceled. All told, I spent 10+ hours at Logan Airport. It was an absolute disaster."

Pros: "Crew friendliness"
Cons: "Boarding was a mess with an adjacent gate exiting at the time of boarding creating a melee of people crossing queues. You have a carry-on baggage policy - stick to it. I wasn't carrying any roll-ons or large items but many of my fellow passengers were carrying multiple items in the hope of either getting them on or having them checked for free. Complete shambles with later boarders running up and down the aisle trying to fit their carry-ons into overhead lockers. Solution: Enforce one item only; Apply free checked items at the gate early. Apply a fee for items that don't fit and were not offered up for checking."

Pros: "Boarding was consistent and timely"
Cons: "Older, worn interior, especially if seats are pushed back"

Pros: "Getting off the plane"
Cons: "Bathrooms weren't working, huge lines in aisle, lackluster service. Overhead bins were full by Group 3. late takeoff."

Pros: "Did get last seat in business class!"
Cons: "The seat assigned online not valid because of change of equipment. Did result in upgrade to business. Very happy outcome."

Pros: "Broading was seamless"

Pros: "Very satisfied."

Pros: "I liked how the flight attendants treat people in this flight. Thank you all."
Cons: "I didn't like how long the flight was, but that is not up to anyone to decide. I liked my stayed in the airplane."

Pros: "Crew was very nice."
Cons: "Plane aisle was a tight squeeze with carry on bag plus seats were very close together, and I'm a small person at 5'1". Otherwise flight was good."

Pros: "Instead of a 4 hour layover in Denver, I was easily able to get on an earlier flight to slc thank you to such a wonderful front desk agent. Even the crew members on board were so pleasant you could tell they truly enjoy their job and want to make for an enjoyable flight. Thank you United!! Will be flying with you again!!"

Pros: "We were bumped up to economy plus where there are outlets available. Outlets are nice. The entertainment options were very good."

Pros: "Boarding was well organized"
Cons: "Crew is not very kind and the food is a bad joke. Not talking about quantity, just quality. Even if it's a small snack there should be better options"

Pros: "Everything was good"

Pros: "The complimentary movie, and the incredibly nice service."

Pros: "Excellent choices, comparisons, easy to use, updates"

Pros: "Plane was comfortable. Flight service was good."
Cons: "Flight was extremely delayed and an accurate timetable was not communicated well."

Cons: "Luggage trouble and space trouble for passengers. There was a barking dog on the seat next to me"

Pros: "we got there safely despite quite a bi of turbulance"
Cons: "turbulance and it took soooo long for the gate check luggage to be brought to us, several of us almost or did miss their connections. that was the first time it took soooo long."

Pros: "Great captain. Bad weather conditions but made me feel safe. Had to pay for tv but that was ok. We were on the ground for almost 2 hours so I needed entertainment."

Pros: "Everything"

Pros: "The free inflight entertainment was very good."
Cons: "I was very upset that the gate agent stated that the overhead bins were full and that I would need to check my carry on bag, which i did. However upon boarding the plane, there were multiple overhead bins that were actually empty. I do not appreciate being lied to by the gate agent and being forced to check my bag when there was plenty of overhead bin space available. Moreover, I waited for nearly 30 minutes for my then checked bag to come through the baggage carousel after deplaning. This is far too long to have to wait for a bag after a 5.5 hour flight, especially when it was a carry on bag I was forced to check despite there being ample room in the overhead bins. Very disappointing and unnecessary aggrevation. Additionally, there was some slight turbulence during the flight for which the captain turned on the seat belt sign and everyone was requested to return to their seats. A few minutes later there were still some people standing in the aisles waiting to use the restroom, at which point a female flight attendant came on the intercom and stated, "I will try to make this as simple as possible for you to understand..." She then carried on explaining in a very rude and sarcastic tone the safety reasoning behind asking the standing passengers to return to their seats. While her frustration with people not returning to their seats was understandable, her tone of voice and sarcastic demeanor was not professional, and quite unappreciated. My overall experience with United could have been much more pleasant but for these instances. I feel these couple of bad experiences could have been easily prevented which would have led to a much more enjoyable experience with United. Unfortunately, because of these things, I will think twice about flying with United in the future."

Pros: "Great service and flight."
Cons: "Had to pay extra for TV."

Pros: "The last row was really comfortable."
Cons: "The lines set up to let people onto plane were disorganized."

Pros: "The airplane itself was great but the rest was not so good. United tries to sell you everything and the seating was miserable. We are back to JetBlue at first opportunity."

Pros: "Quality plane Clean"
Cons: "Seats too close together. My shoulders were squeezed against my neighbors"

Pros: "I liked that it was a direct flight from DEN to FLL at a decent time of day."
Cons: "I don't like being in Boarding Group 4 all the time. I don't fly United as often as I used to, but still it seems I should be able to get group 2 or 3 occasionally. I often have to travel with my suitcase carry on and it's difficult to insure I will get on at a decent time to get a space. My husband who rarely flies, but has a United credit card, gets Boarding Group 2 every time. This is frustrating to those who travel United still but can't seem to get a break on the boarding. It discourages us from flying United because of this approach. Charging for bags and boarding in the manner they do does not promote efficiency in the boarding process and only frustrates customers and discourages people from flying United. Changing their priorities would help both efficiency and make them a friendlier airline."

Cons: "all the televisions were going on and off, on and off, doing this thing that said "searching" and they would go black, and then turn on again in a sequence that I can only describe as a blinking Christmas light pattern all over the plane. It gave me a huge migraine, and the woman next to me covered here TV with a scarf that barely blocked out the light in her face. It was extremely distracting and I couldn't even nap."

Pros: "Stuck on the tarmac 1 hr before and after flight"

Pros: "Flight was smooth, good landing even though the flight was delayed."
Cons: "The Denver based flight crew on this flight was a rude. They threatened to kick off someone with a dog on the flight and had a bad attitude overall. The flight attendants were very "short" with the passengers. It seems that the customer service side of the full fare airlines is decreasing. Also, my television on the seat back did not work, so I had to sit there in silence for the 4 hour flight."

Pros: "I liked it was steady and smooth for the most part. Good service and entertainment."
Cons: "On the way back, last 20 minutes made me feel nauseous and the return flight also didn't have T.V."

Pros: "Getting home"
Cons: "4 hours in line to get my tickets changed 6 hours on hold to talk to a rep No available flights for 4 days when canceled due to weather Very disorganized staff in Boston no one knew where to go"

Cons: "Crew member that was boarding us promised my bag was on the plane but, it wasn't so it got lost."

Cons: "My original flight were CMH to ORD, ORD to FLL. First of all, it took 25.5 hours to get CMH to FL. Could not even landed at FLL, they send me at Tampa and I have to drive to Miami and took 5 hours after frying and waiting for 20.5hours. Finally, got in to Tampa, of course UNITED lost my laggege and they had no idea where it was. UNITED CREWS are not willing to help you. I am so tired to deal with UNITED and I do not recommend to my firends or family or anyone."

Pros: "Arrived early. Friendly crews. :)"

Pros: "The customer service"

Cons: "I'm used to quality service from JetBlue and Virgin America, so this was awful. Nothing was free--not even peanuts! I got a tiny cup of coca-cola for free and that was about it. The staff was curt and not very friendly, the flight was long and uncomfortable, and there was absolutely no on-board entertainment. For a $300 flight that normally costs $150 with other airlines, I don't know what I'm paying for."

Pros: "Flight was on time"
Cons: "The reading light was so weak that it was impossible to read."

Pros: "Still waiting to get there.....canceled flight.....next option 6 days after my original date"

Cons: "The arm rests didn't got back, only affected row 37 (our row)"

Pros: "Nothing"
Cons: "Worst customer service I've ever experienced with an airline. United should be ashamed. Flight canceled based on pilot being late from hotel, then late flight inbound, then weather. Next available flight wasn't for 48 hours later. No accommodations, compensation, or bags. Never fly United or in or out of Newark Liberty International."

Pros: "My airport and flight experience from Newark on Christmas Eve was excellent , no delays plenty to keep you entertained while you wait for flight , great stores and eateries . Would definitely choose the airline and airport again ."

Cons: "Next time I Would like To pick up my Seat, as soon as I buy the flight ticket."

Pros: "Flight on time very kind and curtious very nice"

Pros: "I had a very pleasnt experience except the seat rows were SO small and my seat didn't recline. I am only 5ft 4in and I felt uncomfortable. The woman next to me was cleary very uncomfortable. This was my first time flying United in a while and I will definitely avoid UA in the future for long flights."

Pros: "Nothing"
Cons: "In the matter of an hour, they delayed, canceled, uncancelled, and then delayed our flight for over three hours. During all of this, their employees were completely unreachable. PLUS they charge $40 for a carry-on!! Complete scam!! I will never fly Spirit again."

Pros: "Lack of communication from crew. Started with gate change that no one announced. Then mechanical issue. Sat in seat over 5 hrs for 2 and half hour flight."

Pros: "Nothing! During boarding there was almost a fight... should've known then."
Cons: "AC was broken, plane was dirty, cramped, charged for small carry on, in air advertisement like "AIR QVC", still Serve alcohol to drunk passengers who were yelling on small plane.. I mean that's a lot!"

Cons: "I had a small carry on which they forced me to pay $59 for at the airport. If you add this to the price I paid for the ticket, there is not much of a discount. The seats also did not recline which is not very comfortable. you pay for everything including the water."

Cons: "Dishonesty, told crew was there by one flight attendent. Then 40 min later told crew was arriving from atlanta. And do to wreather it is not your fault. Was asked to hurry boarding for a quick turn around. Then sat on plane for 2+ hours. Bit we where given complimentory water. Thanks for that."

Cons: "The least amount of legroom I'd ever seen on an airplane it was awful. I'm 4 10 and my knees were within an inch of the seat in front of me"

Pros: "Let me start with the fact that I will never fly Spirit again, ever! My 5:58 flight was delayed at least 6 times. Each time with a different excuse for the delay. Between mechanical issues, weather (clear weather from PHL to FLL), no flight crew, and out of hours, the airline used ever excuse in the book. Once they determined we could not fly that night, our flight was pushed to the next day. They only had 2 irrate employees working who were just condescending to many of the frustrated passengers. They would not compensate the rooms for the night, nor refund people so they could take another airline. I also called spirit customer service line and the insurance contact I had through priceline. Neither provided any sort of help. Additionally, spirit had discounted hotel options, but did not distribute them to all waiting at 12am for some type of info and support. The next day, they told is our flight would leave at 10. We again werr delayed 2-3 times and didn't take off until the afternoon, causing me to be late for the wedding I was a part of. There is so much more to tell, but I need to file a full formal complaint later to Spirit, priceline, and the flight insurance company. This was hand down the worst flying experience I have every had in my life. And o fly at leave 1-2 times a month."
Cons: "I hated the whole experience. Never again will I book spirit or use priceline insurance."

Pros: "Nothing"
Cons: "Flight was delayed cancelled then delayed."

Pros: "Quick, efficient, crew member were nice and helpful."
Cons: "The seats were VERY uncomfortable. Next time I'll know to pay $18 to sit up front in the good seats"

Cons: "We didnt even get on the flight. After 2 gate changes and a delay, we were told incorrect information by a Spirit flight attendant who told us to go to A14, when really we should have been at A2. But the flight board showed our flight number at A14. So we go to A2 and the plane door just closed - I watched the door shut - and they said we were too late. My BF (who is black) didn't say a word, but the attendant tried to say he shouted at her. I have 3 witnesses who say no announcement was made for a gate update, no final boarding call, etc. The Spirit supervisor lied and denied he was a supervisor. I had 2 different people lie to my face and I watched my plane pull away while my BF was being told that he was "screaming" at people (not true, have witnesses who are willing to testify). I have contacted my lawyers and I will be pursuing legal action. I will never book Spirit again and I have contacted my CC company to get my funds back 100%."

Pros: "The service provided by the crew. She the flight was on time except in return to Fortlauderdale"
Cons: "No: entertainment at all, free snack"

Pros: "The flight departed early because all passengers had boarded."
Cons: "We landed 40 minutes early, but then got stuck on the tarmac because the gate was not ready. The crew gave no information about what was happening or an estimate of the time we would be stuck there. It was hot, and after finally getting to the gate the checked bags took another 30 minutes to come out."

Cons: "Nothing everything was amazing."

Pros: "Flight delayed by 4 hrs and 21 txt messages. Charged $45 dollars online for carry on online the day of the flight. Must pay while booking for $30 dollar special. Will never fly Spirit again."

Pros: "You sent EIGHT DELAYED DEPARTURES all with different times as to when the flight was leaving , gave everyone one package of cookies and then sent a voucher for $50.00 with a TWO MONTH Expiration date!!!!! GREAT CUSTOMER SERVICE!!! The voucher doesn't cover the ADDITIONAL COST of the seat or even the luggage!"

Cons: "Flight was delayed, I was late for work, uncomfortable space and a dog was able to sit in the seat next to me and flare my allergies."

Pros: "The pilots and flight attendants were very respectful and nice."
Cons: "It was delayed 4 hours with no explanation."

Pros: "They cancelled our flight and were rude and not helpful in helping us rebook a flight."
Cons: "Everything."

Pros: "Was good but i wasen not happy pay $55 for my baggage"

Pros: "Spirit airlines changed the time of my flight, cancelled my flight twice, and delayed my flight. I will never use this airline again."

Cons: "Rhey charge for the carry-on, extra 55 dollars. Drink and food aren't including!! You should pay for a small water about 3 dollars! The crew was nice.. they are always delay!"

Pros: "legroom and seat size - they were more expensive"
Cons: "additional payments for seats and baggage - end price higher than normal commercial flight"

Pros: "For Spirit, was perfect, gave me my cup of ice generously. Ran on time and safely. Ty"

Pros: "NOTHING"
Cons: "Everything"

Cons: "Everything is an extra charge. By the time I was done, I could have flown first.class on a respectable airline. They do not have enough flights to provide customer service to passengers who.ar victim to cancellations. It cost me more to rebook with another airline. Never again!!!"

Pros: "Nothing."
Cons: "The internet was not working to check in online had to call 6 times just to check in."

Cons: "Spirit said you will refund me and left me strangled. First time Im treated like that"

Pros: "Staff made the best of it"
Cons: "The constant delays"

Pros: "Great flight from Philadelphia to Fort Lauderdale. Very comfortable & spacious seating. The crew were great as well, very nice!"
Cons: "I was shocked when I had to pay $55 just for a carry on bag, which I think is redicilous. So I will never fly Spirit again because of that & also, they don't even offer you water, coffee or soda, you literally have to pay for everything, even water."

Pros: "Very nice people"
Cons: "Paying for everything food water bags . Not comfortable. I probably will never fly spirit again"

Cons: "This airline is serious about "no frills." I didn't realize this until check-in: my "cheap" ticket would get me absolutely nothing in terms of accomodations that most travelers depend on, like a carry-on bag. "No frills" policy aside - the check in process was HORRIBLE. I thought I could easily check in using my cell phone -- wrong. This website has no mobile version for cell phone users. I had to get my laptop to easily navigate the very slow website. Even when navigaing on the laptop, I had trouble navigating around between pages. I couldn't return to the previous page to de-select my chosen seats. It was also difficult to choose an option that didn't include PAYING for the seats."

Cons: "2 hour delay sucked"

Pros: "Low ticket price, helpful and kind crew, flight landed on time"
Cons: "The boarding pass I printed at home did not include my infant daughter that I planned to hold on my lap. Somehow I made it through security with this ticket, but then couldn't board. The woman at the desk fixed it in the system but I boarded last, which was stressful. When we landed in Ft. Lauderdale, the stroller I checked at the gate was nowhere to be found. I was told to check baggage claim. Luckily it was there, but getting there involved a long walk with my daughter and 2 bags in my arms. Very frustrating. For the return flight to Philadelphia I tried to add my daughter to the boarding pass I printed at home. No luck. Instead I had to wait in an extremely long line that went out the doors and into the heat of the sun with my daughter. I was told I had to wait in this line because I did not add my daughter to the boarding pass. I told them she was in the system but it wouldn't print on the pass. Then I was told that was because they had to see my daughter in person. ?!?!?!? Very frustrating."

Pros: "nothing"
Cons: "everything"

Pros: "Nothing"
Cons: "Flight was delayed but Spirit reps wouldn't address my concern about missing my connecting flight and were positive the flight was on time."

Pros: "nothing was impressive."
Cons: "Charging for every single thing they can possibly charge you for. The icing on that cake is that they even charge you for water in flight. Now, that is so horrible. Only taking credit cards too. There are many older people on these flights that do not even have credit cards.... so they may not have water? Cheap flight!!??? nope, add everything together and with flight attendants that don't want to be there and a captain that let us sit on the tarmac for a good 15 minutes before thinking he should tell us what's going on. That was my first and it is my last Spirit flight! And i am telling everyone that i know not to fly Spirit. Some people I have told have stories of their own and said they won't fly Spirit ever again too."

Cons: "Everything. My outgoing flighr was cancelled, I paid over a hundred dollars to check one bag and then they left it, I almost missed my return flight because of the horrendously long lines at the airport, the outgoing flight took off like an hour late a day this airline even charges for a glass of water. Never again am I flying with spirit."

Cons: "Unable to use TSA precheck. Since I was unable to pay for bags while on the Jayak site, I had to pay $10 more later on the Spirit Air site"

Pros: "Nothing"
Cons: "Long delays. Slow plane translations. Get what you pay for. I wonder if the plane decompressed and the oxygen masks deploy, would you have to swipe a credit card to get O2?"

Cons: "My flight was canceled"

Pros: "The only thing I truly liked was the fact that it was a flight you get what you pay for."
Cons: "I didn't like the fact that you guys charge for something as simple as in flight snacks how petty is that. When you can go to a so called 3rd world country like Mexico. And enjoy all you can eat just for being there .saddle"

Pros: "Nothing"
Cons: "Horrible custmer service. There were not enough agents to assist all of the customers. The agents that were there were careless and slow. The flight was delayed 4 times. They nickel and dime you for everything making their cheap flight more expensive than traditional carriers."

Cons: "Charged me 100 dollars to check on my personal item because "it has wheels""

Pros: "We arrived in Philadelphia earlier than i expected, seeing that we didn't leave on time."
Cons: "NO CARRY ON, my pocket book was counted as an item by itself, which means I had to put it into my weekend bag to make it one item."

Cons: "No leg room at all, almost 2 hr delay, kids behind me kicking back of seat that was already very uncomfortable"

Pros: "It's was very excellent and i remember one of the attendant flight was very funny .she made people laughing a lot .they are all very nice ."

Cons: "canceled flight hours before take off. Had to pay double to take another flight home. Will not fly again."

Pros: "Nothiing."
Cons: "They canceled the flight. Never told me. Tried to charge me to get on another flight."

Cons: "Flight was cancelled for weather related reasons but we were notified by email only and only 30 min before we had to leave our house. Needless to say we got to the airport only to find out our flight was cancelled and there was pretty much nothing they could do for us. The lines were long and took forever just to make other reservations. Now we missed a whole day of our already short vacation. NIGHTMARE."

Pros: "It was quite, crew was very friendly"
Cons: "Prices for food is crazy"