Daily cleaning, installation of cabin HEPA filters on flights from Georgia to Colombo
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Scores according to KAYAK customer reviews
Pros: "Nothing really, seats were to close to each other and it was a painful flight for 20 hrs"
Cons: "Leg-space between seats specifically when the person in front of you reclines"
Pros: "Boarding was smooth."
Cons: "The crew were not attentive. I needed milk for my child but they never came back. Their food was HORRIBLE and only two choices and both spicy and tasted disgusting. Honestly the worst flight for me with Qatar airways"
Cons: "If they had gate number on bording pass from Doha to ahmedabad."
Pros: "Crew was nice. Seat was broken for recliner."
Cons: "Having parents with infants board with or after those needing assistance. It was an inconvenience having a fussy infant wait in a long line. We had bassinet seats so boarding first would not have slowed the seating process."
Pros: "The comfort of the plane"
Cons: "The staff at Atlanta International Airport were terrible; not customer friendly. The supervisor at the check-in counter needs to be replaced. I am not one of your frequent flyers but travel internationally. However, based on his attitude I will think twice to select Qatar as my choice of airlines."
Pros: "Crew was amazing and food was Delicious as compare to other airlines."
Cons: "There should be add more variety for toddler food/breakfast.As they served the same food which is for adult. Most of the time we saw Babies were not eaten the spice food....some cookies,cake,pastries etc should also be there as secondary option for choosy toddler."
Pros: "The crew was friendly."
Cons: "The food was horrible."
Pros: "Good attention from crew and very comfortable seats."
Cons: "Nothing given the great value for money"
Pros: "Cabin crew attentive, cabin quiet, seats comfortable, rest rooms clean."
Cons: "Hot food was luke warm, portions skimpy."
Cons: "It was delayed 3hrs but no regret from staff. Doha to staff very bad and arrogant"
Pros: "Friendly service with smile."
Cons: "Weight restrictions for carry on. I had a computer backpack along with a carry on bag which I have always taken with me on other airlines but it was not so here without paying extra charge for it."
Pros: "The service was excellent & food satisfying."
Cons: "The liquor variety could be better."
Pros: "Best airline I’ve ever flown. A lot more space and amenities for a great price. Boarding was easier and faster than any other airline I’ve ever taken"
Cons: "Wish there were a bit more movie selections but only because it was such a long flight"
Pros: "We felt home every thing was comfortable from A to Z- unforgettable trip"
Pros: "Attentive service - woke me up before landing (as instructed) and served a meal."
Cons: "Boarding on Doha was chaotic"
Pros: "Flight services"
Cons: "We were supposed to fly on 04/04/18 but our Flight was cancelled due to technical problem"
Pros: "air hostess very nice polite five star"
Cons: "seat alloted"
Pros: "Qatar has the best crews. The 777-300 is the most comfortable aircraft I've ever flown on, and I'm always in the cheap seats. Plenty of food."
Cons: "Some of the food dishes weren't appealing to me. But I get that trying to please everyone with everything on diverse international flights is impossible."
Pros: "On time flights, orderly boarding, plenty of room for carry on luggage, no overcrowding, connection through Doha airport was nice as it is not crowded and has plenty of shopping options."
Cons: "Too many crying babies on board, food was just okay, crew were also just okay, entertainment system didn’t always work, cut out well before landing and took forever to reset."
Pros: "Superb service. Excellent quality of food. Flexible dining time. World’s best business class!"
Cons: "More shower stalls in the business class lounge."
Pros: "On our flight from Atlanta, we loved the service and great recommendations from the flight attendant, Carmen, who made great suggestions for our Malaysia trip."
Cons: "The seats were very tight and the food was okay, but the staff was great."
Cons: "Very old flight"
Pros: "If you upgrade...it’s pricey but man doesn’t it look nice. Their regular seats are great. Get an emergency seat. Food isn’t kosher and tastes good. Never one complaint with these guys!"
Cons: "If I had to pick one thing...it’s that their free WiFi is only on select planes...not all. Sorry nothing else to dislike."
Cons: "No proper communication and very poor management. I was on an emergency and no one bothered to listen and all the passengers were sent . The customer care numbers didn't work as they operate between 8-5 !! No one to reach to .. really bad experience. Don't suggest this aircraft for folks who needs to travel urgently !"
Pros: "Helpful crew"
Cons: "Food quality and quantity Cramped seating"
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Pros: "Boarding and crew were excellent."
Cons: "Lack of information about the flight delay of 4hr 45 min apart from expected take off time."
Pros: "Doha to hyd was good. Crew was courteous."
Cons: "Even after online checkin. Just to drop the bags it took 1 hr. The thin old black lady at the baggage drop off counter was very partial in treating people. She allowed a black male take 27.8 kgs but asked us to adjust our bags when we had 23 kgs. Also if the passenger is allowed to carry a laptop bag, according to her training and theory she only knows 1 shape and does not recognize a back pack which has only the laptop. I travelled several times in Qatar, but never had this kind of experience."
Pros: "The crew service"
Cons: "The cost of internet access"
Pros: "Good amenity kit. Decent food offerings. Great range of alcoholic beverages"
Cons: "Business class crew were overstretched and inattentive. Had to find my own seat and flag crew down for hot towel."
Cons: "Service is great and the plane flew so smooth"
Pros: "Check-in was a breeze; considering this being an internationaly travel, baggage check-in process was fast and easy. Was in and out in about 5 minutes. Goodie bag was a good idea; the goodie bag contains an eye mask, mini tooth brush, paste, hand cream, etc. These all were great idea and definitely helpful. However this is ruined by the tooth paste. It was a tiny tooth paste, fair enough but the opening is sealed tight w/o a way to easily pry open. This was a total bad idea of packaging. Flight tips were also good idea and informational."
Cons: "Atlanta to Doha was about 14 hours flight. The seats were cramped and narrow (no side support) Seat cushion has been stripped down to bare minimum, so effectively you may not feel much of a cushion. Cramped legroom Seats felt like junk and I had started having leg cramps after few hours. This so disappointing for a premier airline like Qatar. Overall a very uncomfortable ride."
Pros: "The crew who were dedicated to our row came by and introduced themselves individually. They came frequently to ask for anything I required. They prompty responded to a request call. The lavatory to passenger ratio for Business class was excellent and I never had to wait for more than a minute. The food was very good but there is room for improvement."
Cons: "Some of the bread and croissants were not really fresh. Fresh fruits were also very limited and not properly ripened."
Pros: "On time departure and nice group of crews"
Cons: "Main food amount is small compared To other long range airlines. Did not offer coffee or Tea."
Pros: "the trip coming and going from Kuwait was very pleasant"
Pros: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Cons: "Food was not up to par and seats could have been a bit bigger for the economy bracket."
Pros: "They had a surprise business class update waiting for me. Wonderful experience."
Pros: "All Qatar employees were friendly and helpful. A great flight!"
Pros: "Very punctual departures and arrival schedules and compliance"
Cons: "Nothing to mention"
Pros: "Everything, great airlineevrething"
Cons: "We had to wait for about 5 years, more than 3 hours unscheduled wait. During this time we were provided with a very poor breakfast."
Pros: "A couple more inches leg room than most airlines was welcome, They airline and crew were very good and the Doha airport very nice."
Pros: "Attention to detail and attentiveness of the staff was par excellence in the business class"
Pros: "The plane was wel kept and crew was very pleasant. Food was good and service was best I have had in economy class."
Cons: "Only complaint is crew would wake you for very frequent snacks and meals . Minor deal. Crew was great"
Cons: "Nothing wrong every thing is good"
Pros: "The hospitality of the crew in both flights from Atlanta to Doha and from Doha to Chennai"
Cons: "The seats were not that comfortable for a long flight and i had a very disturbed sleep"
Cons: "I did not like that u cannot see what seats are avil before u buy the ticket.. i got a bad seat!"
Cons: "The food could be better."
Pros: "There was almost a two hour delay, there wasn’t any information communicated, everybody was just asked to take seats in the waiting area. The entire process wasn’t very well organised."
Pros: "I would like to see you distribute toothbrush kits in economy class, even if you do not consider 7-8 hour legs as long haul flights"
Cons: "there were no toothbrush kits given out in economy class"
Pros: "Entertainment system"
Cons: "The food and the crew way of speaking to people"
Pros: "Good seats. Good space good crew."
Pros: "Flight cancelled with extremely poor service from Emirates."
Pros: "Everything Was Just Perfect"
Pros: "Worried that I wouldn’t have enough on my iPad to watch, didn’t even get my iPad out of my bag so much good stuff to watch even on a 14 hour flight. Thank you."
Cons: "Not a vegan option for dinner. But the veg option was ok just some stuff I could eat."
Cons: "Because my husband and I couldn't complete the online check in, we ended up sitting on different ends of the plane."
Pros: "Cold meal was nice, standard business class, no amenities. Nice crew, welcome on board."
Cons: "The crew was in a constant hurry after. The meal was ok, but no cocktails served. Tablet was not working remotely, it has to be connected to the dock all the time. USB port was also not working, did not charge my phone. I’m glad that we did not buy the business upgrade for his flight before. It would felt wasting all our points. Luckily we were upgraded during check in. Check in was awful, they checked in 4 people in front of us roughly in 20 minutes in MLE. It felt like waiting for forever."
Pros: "The flight"
Pros: "Very comfortable flight"
Pros: "I felt very pampered!"
Pros: "Attentive and very professional flight staff. Excellent food in Economy."
Pros: "Emirates is everything we can wish"
Pros: "Besides noted above the arrival on time."
Cons: "The flight attendances were rude. Lot of mosquitoes inside the aircraft. Mosquitoes were every where. The aircraft were dirty and did not clean. under the seat trash, passenger food table was dirty, I had to ask crew member for napkin to clean. I would not recommend any one to take emirates. certainly i would not fly emirates again."
Cons: "i had bought $150 worth goods in NY dutyfree, so it wasnt chked in. But Emirates delayed the 1st flight by 2 hpurs, which caused me to miss my 2nd connecting flight at Dubai. And bvos of that, Emirates staff didnt allow me to chkin my dutyfree stuff which they threw away.. i want to be compensated for that."
Pros: "Service was some what better than in the business class."
Cons: "I requested special meal when booked my ticket. I was told no vegetarian meal or sea food except for chicken and was given a just a roll and desert. Half an hour later after I finished what was served I was asked if I wanted left over vegitarian dish??????"
Pros: "Very Kind"
Cons: "My seat assignment"
Cons: "Excess baggage kilo rate is much more expensive than most airlines"
Pros: "Food and crew were great"
Pros: "The service & attention to detail is beyond reproach. Top quality in every aspect. Defiantly my preference in air travel."
Cons: "It does not fly to all the destinations I travel to."
Cons: "Zero opportunity for refund or rescheduling. Response: 'Sorry for your misfortune but no refund is available since you used a third party ."
Cons: "I had a 14 hours layover in Dubai. I had called Emirates before booking this flight and they said they would issue a hotel and meals vouchers. Due to a mistake by an Emirates agents who was processing the visa application in Dubai, it was denied and an immigration head officer came and appologized to me and spoke to her. Emirates did not compensate me at all. They could have granted Emirates lounge access, meals, or simply book me a room at the airport hotel. I ended up sleeping for 14 hours on a chair due to their employee's fault"
Pros: "I love business class the best"
Cons: "The seat that was booked is stand by seat and so much problems arose. Last missing the flight."
Pros: "Service and entertainment options made the 13 hour flight go very smoothly. Emirates crew is the best, always smiling and helpful."
Pros: "Food choices included vegetarian options"
Cons: "Boarding lines confusing"
Pros: "The entertainment systems is good a lot of choices."
Cons: "The toilet are so dirty, nobody cleaning them for the entire trip that's more than 15hours, unacceptable for the price they charged."
Pros: "Friendly staff, great selection of entertainment!"
Cons: "There was nothing to not like"
Pros: "Start scurty things with people who has short time to the next flight"
Cons: "The economy seats are too narrow and 10 abreast on a 777 is one too many seats."
Pros: "It was a comfortable flight since I had 3 seats in my row which I ended up sleeping on."
Cons: "The food was cold and awful and it's hard to understand how can they run out of drinks barely half way through Economy during service. A couple of the cabin crew females were rude."
Cons: "It was delayed for 8 hours!!!"
Pros: "I like the food , yummy"
Cons: "I was in window seat. When serving food and beverages crew didn't give much concern."
Pros: "the food"
Cons: "Not getting corner seats"
Cons: "I found out that my payment was not verified as I arrived at the airport and I wasn't informed my email or any kind of way about it. It was a total disaster. Deeply disappointed. Regards"
Pros: "The air conditioning worked properly"
Cons: "You asked for a drink and they never return☹️"
Pros: "Received a flight credit"
Cons: "Emirates overbooked the flight and we were bumped."
Cons: "The crew hardly paid attention to request. I had to ping multiple times and wait for really long time to get a glass of water. I tried to get to the back, the crew dint even move to help us with anything. They sat together and were talking and dint even care to move. I have never seen this amount of careless attitude so far in emirates. Food quality has gone down quite a bit compared to my travel before."
Pros: "Food taste, staff service"
Cons: "Front of the section seat - Very uncomfortable, badly positioned. I was in seat 37H if I remember it correctly. It was a Aisle seat and this particular seat was extremely uncomfortable. Everyone passing by would somehow kick my feet on their way to the restroom. The tray was too small."
Pros: "The service was great and the comfort and leg space and need to mention the quality of food."
Cons: "India to dubai had poor Intertainment system"
Pros: "It was a short flight but I was able to look at the entertainment section and when I compared it to the previous flight on Korean Air is was far better."
Pros: "Crew couldn't have been friendlier!"
Pros: "Entertainment center was great many series."
Cons: "Sorry that the passengers leaving left so much trash. Amazing how inconsiderate passengers really are."
Pros: "Lovely online and phone customer service reps. Comfy flight with good entertainment (tv)."
Cons: "My baggage (x3) was delayed 3 days, which was frustrating to say the least. I received no apology email or flight discount/refund/coupon, etc."
Pros: "The crew members were to patience with everyone and making sure everyone have a comfortable flight."
Pros: "Very easy and great reminder app"
Pros: "Great crew. Quick service."
Cons: "Plane is a bit older with tiny tv screens."
Pros: "Fast easy good space"
Cons: "The flight was an hour delayed due to technical / gas issues"
Pros: "Nothing really. It was as expected, but not more."
Cons: "Seats were cramped for all the talk of legroom"
Pros: "They were nice and professional"
Cons: "on this flight a bit more to eat"
Pros: "Excellent leg room, friendly staff, smooth plane ride and new upgraded seats"
Cons: "Nothing, excellent experience"
Pros: "I slept throughout the flight."
Cons: "I did not experience any disturbance."
Pros: "All my needs were met, but at times I did feel like staff were perhaps “inconvenienced/annoyed” by my frequent requests for water. I drank alcohol and thus wanted to stay as hydrated as possible. Also, the seat belt thing/issue. FAA or someone needs to review and update the bathroom policy. Consuming water is vital for our bodies and we need to be in situations that allow us to do so and also allow us easy access to flush out our toxins/liquids."
Cons: "Double verification at JFK due to booking via agent. They stopped the travelers for dou le verification which they have verified all the douments double time"
Cons: "Nobody speaks english. Announcement also in Portuguese. Very difficult for foreigners. Gate people are awful."
Pros: "On plane crews were fine."
Cons: "When I missed my connecting flight in MCO to SWF, I felt the airline staff was at best indifferent to trying to get me back to my original destination. Customer service was pathetic."
Cons: "Our flight out of Atlanta was delayed twice, and eventually cancelled due to mechanical problems - this caused us to miss our connecting flight from JFK to TLV. We had to rescheduled our flights (slow and convoluted route): Atlanta, Boston, Newark, Tel Aviv. We are presently in Boston."
Pros: "Nice crew, reasonably comfortable seating"
Cons: "One of the requested meals was not vegetarian and another was a very basic sandwich (not filling or at all appetizing)"
Pros: "Crew was friendly and helpful. Efficient in boarding and disembarking. On time and reliable gate assignments. Comfortable seats with ample leg room. Option to check bag at the gate made for more room for overhead items. Desirable options for snacks and drinks. Complementary TV/ WiFi."
Cons: "Quality of TV/WiFi could be of higher quality. Can’t think of anything else."
Pros: "Comfort in seats and friendly service"
Cons: "TV movie music"
Pros: "Everything was great"
Cons: "Lower fees for checked luggage!!! Not to follow other airlines charging for the first suitcase. Thanks"
Cons: "There was no one sitting on the chairs behind us. We asked the attendant if we could sit since our sits were full. Anyways hope next time if the door is closed and passengers are tight they could sit on empty sits ."
Cons: "The temperature in the plane was freezing for the first hour it was only when passengers had to ask it to warm up"
Cons: "The door wouldn’t open once we arrived in Detroit"
Pros: "Nice plane, amenities"
Cons: "Better information about perpetual delays - honesty about delay. Information to respond appropriately."
Pros: "The landing was excellent. The crew just okay , not warm or serving well."
Cons: "The movie too old movie and the device hard to use e.g. change the movie from channel 1 from first movie to the second movie. The attendant not give my request (water) until I need to walk myself to the back."
Pros: "Pilot was great as were the crew members. Food was fine."
Cons: "Earbud Jack was broken on my seat and the screen in my husband’s seat didn’t work. It was a turbulent flight and it would have been good to have the distraction of the entertainment."
Pros: "Flight crew was extremely friendly and warm. Seats and leg room seemed larger than other coach airlines."
Cons: "My carry on had to be checked due to no overhead storage."
Pros: "I really like that the pilot came out and entrpduced him self. Early do pilots ever do that . he seemed to really enjoy his job and was very appreciative of his flight attendants. The flight was extremely smooth!!! I couldn’t be happier"
Cons: "Had no problems"
Pros: "Ease of boarding, extra room and knowledgeable staff."
Cons: "That I had to pay for earbuds or blanket."
Pros: "Cabin crew were polite and cheerful"
Cons: "Long delay"
Pros: "Ma little bit"
Pros: "The staff was very nice."
Cons: "We wasnt told how to use the tvs and where to put earbuds."
Pros: "I liked the snack options and how nice the stewards and stewardesses were."
Cons: "People around me coughing, sniffling, and not understanding how to properly use the aisle seat. :) but nothing you all can control."
Pros: "I really enjoyed my flight. I generally fly Delta but I was really impressed with so many features this flight had to offer. Free television with movies and free WiFi. The staff was very friendly and the snacks actually were some of the things I get at home. I will fly jet blue in the future!"
Pros: "We upgraded to the “extra legroom” seats and they were so comfortable. The free entertainment was very nice and made the flight time pass quickly. The crew was friendly, attentive, and kind. We are looking forward to flying with them again."
Pros: "The flight crew was very attentive and friendly."
Cons: "Plane needed to be cleaned."
Pros: "This was the most comfortable airplane ride I’ve taken in such a long time. I’m not even sure why I’ve never flown Jet Blue. I wish they went to more places because I’d use them for all these overseas trips I wanna take lol. Snacks, water, television, a smiling seemingly genuinely happy crew. What more could you ask for?"
Pros: "Great crew."
Cons: "The usual negatives with discount airlines- pay for seats, food, ear buds etc. free snacks available and excellent."
Pros: "JetBlue has always been decent. I like that this trip the flight was an easy board on and off."
Cons: "With all Planes now it seems the seats are for quantity and less quality. So it's fairly uncomfortable to sit in them. Plus when you have back problems that doesn't help. Cheap ticket will equal a cheap seat."
Cons: "Delayed 5 hours for no apparent reason"
Pros: "Well organized"
Cons: "There wasn’t a thing that needed to be fixed. Future airlines."
Pros: "Loved the size and comfort of the seats especially the legroom! Enjoyed being able to have more than one snack and friendly crew."
Cons: "Nothing comes to mind"
Pros: "Legroom, free movies, and the crew members were courteous, and professional."
Cons: "They only offered chips as snacks; I wish there were really foods I could order."
Pros: "The fact that I was informed of the delays and the gate change by way of email."
Cons: "Delay delay delay delay"
Pros: "The crew was professional and did a good job."
Cons: "The plane arrived late from another location. I understand this was probably out of JetBlue’s hands. The plane seemed really dirty. I’m used to flying Delta out of Atlanta so this was my first JB experience. I was really disappointed with the condition and cleanliness of the inside of the plane."
Pros: "Timely and pleasant experience. My extra space seat assignment was grea."
Cons: "No particulars"
Pros: "The entire experience"
Cons: "Couldn't find any thing to grouch about"
Pros: "Quick boarding, on-time departure, early arrival, outstanding staff, and loved being able to watch a variety of channels during the flight!!!"
Pros: "Jet Blue was GREAT- as usual. I want you to know that getting through security in ATL airport was an ordeal. Incredibly long lines, disorganized (a sign clearly said, TSA Pre-check- line up here) and then the people managing the lines yelling at us (and this is an observation) because they wanted us lined up further back. This was baffling because the actual line into the TSA space was empty at that point. I think the ATL security staff could all benefit from some further training about to work with people effectively AND ATL airport needs to look at their systems. I know it's a busy airport, but there has to be something better than what they are doing now!"
Pros: "My partner and I bought extra legroom seats we could sit together. They were expensive but nice. The crew was very friendly and tried to help with my broken screen/entertainment system. When the attendant couldn't fix it, she said she could offer me a cocktail but since it was 10:30 am, it was kind of hard to justify."
Cons: "It's a first world problem to have a broken personal entertainment system at your jet seat so, of course, one keeps these things in perspective. I mention it only because this flight was relatively expensive ... and I was really looking forward to watching The Greatest Showman. :-)"
Pros: "Nothing at all. Worse experience in my life."
Cons: "My flight was delay about 8 times of not more I end up getting to my destinations 5 hours later. It was the worse experiencing of my life I would never ever in my life would flight JetBlue ever again."
Pros: "Easy onboarding process. Great leg room in economy. Short flight but got coffee and cookies"
Pros: "The crew was great and friendly"
Cons: "How can you ran out of wine on a flight"
Cons: "We were late, no TV screens, bad food and I can go on and on"
Pros: "Food was pretty good"
Cons: "Crew rude and disrespectful. Switched my mother’s seat without even telling us..to a middle seat"
Pros: "The airplane was clean and nice The flight attendants were kind The kit (toothbrush lip balm, etc) provided was nice"
Pros: "The overall was a pleasant flight"
Cons: "It’s really difficult to figure out how to use the entertainment, specially how you can listen or watch a movie , for my parents that are not English speakers they just couldn’t use it so really boring!!!"
Cons: "More space and room seating"
Cons: "I was in economy. But the legroom was very poor. The next leg of my trip was also in economy, but was much more comfortable with seats further apart and more room under seats. So, you're taking a chance."
Pros: "Good crew and friendly"
Cons: "Food was not good for lunch as if it was spoiled. I knew two others that did not eat I am 6.0 and seats were tight but that is common across all airlines"
Pros: "Nothing much what a terrible ariline"
Cons: "Turkish Ailines delayed by 5 hours. had a long layover fo 24 hours in Istanbul, forced to pay for my visa and was not even give a receipt by immigration. I think hey pocket the money"
Pros: "We were traveling with 3 kids and were 2 adults - one of our tickets needed an upgrade as the itinerary were booked separately - my mother happened to travel with us last minute to help me with the kids during travel. Other than the hefty price tag - the crew were helpful and overall the flight was nice."
Cons: "Hefty upgrade price tag but a good flight otherwise"
Cons: "Seats are uncomfortable, not enough leg room."
Pros: "Everything! Food was amazing!"
Pros: "The crew is phenomenal"
Cons: "They had a deported person sitting next to me. The person was in jail and he showed me the court order That made me very uncomfortable."
Pros: "It was on time"
Cons: "The seats are so crammed together and for 11 hour flight it became quite uncomfortable after a few hours"
Pros: "Great hospitality for a reasonable price - crew very attentive"
Pros: "Perfect service. Perfect food. Best lounge. Flawless"
Pros: "I liked that I had knee space which made he more comfortable. There was a lot great movie options. The food was good."
Cons: "The air in the plane was smell."
Pros: "New airplane good service good flight attendant depart on time"
Cons: "The food was a bit tastless"
Pros: "Meals were delicious and Cheese sandwich and muffins were served at request after the meals were served."
Cons: "Comfort of the seats."
Pros: "Everything is just done way better than all the other airlines flying to Europe from America !!!"
Pros: "Everything is included! No extra fees!"
Pros: "Safe arrival."
Cons: "Being denied of wine drinks after 2nd tm."
Pros: "I like the food and the service plus the entertainment on the Telvision"
Cons: "Excellent 10.0 Feb 6 2016 The service provided by the airline crew was magnificent. I enjoyed the entire flight from my departure point to the arrival point. Turkish Airline is my to go airline herein henceforth. I will implore prospective travelers to give the airline a shot (try). I can unequivocally attest that the decision to do so will not be regretted."
Pros: "Food was pretty good. There was a large selection of entertainment options which was nice. Crew seemed pretty friendly. USB and plug point are extremely nice."
Cons: "There isn't a lot of room in front of seats to place personal items. The cleaners did not so a good job, as trash was found in pockets."
Pros: "The flight attendants were helpful and did extra to make the experience more enjoyable. They served with warm and sincere smile. Service and food were good."
Cons: "Comfort seats are missed greatly. Boarding area and process should be revised/reviewed for improvement."
Pros: "Crews were cooperative."
Pros: "Food was good! Loved all the goodies! Crew was friendly"
Cons: "The airplane was way to warm, for such a long flight it should've been a better temperature inside the plane, you dont want to get all sweaty and smelly while traveling!"
Pros: "almost nothing"
Pros: "Excellent Service & On time Schedule"
Cons: "Istanbul Airport Rest Rooms were not clean"
Pros: "The boarding and the time taken was all fine."
Cons: "The food was served really late because of which I got a headache."
Cons: "Atl to istanbul flight seat was very close to each other, legroom problem as I tall men."
Pros: "Young crew, great service, ok meals, very accomodating but it was a little warm in the cabin, the captain was great (super polite and personable)"
Pros: "I liked the efficient way in which we were able to board. I thought all of the flight attendants were friendly and were eager to please any requests from the passengers. The plane was clean and comfortable . I thought the handling of food and drinks was very good. The food was good and there were ample servings for inflight food. I liked the wide selection of movies to watch and I liked the way that we could see our flight from a camera under the plane. That was a first for me and I thought it was interesting to view the monitor from time to time."
Pros: "the Boarding at ATL airport was catastrophe!!!!!!"
Pros: "First time flying with Turkish. On time, smooth takeoff/landing, top notch food, entertainment, easiest and most comfortable transatlantic flight I've ever been on. Will continue to fly Turkish every time I have the option to"
Cons: "Everything was top notch"
Pros: "Entertainment was good and interesting. Food was interesting and I did not go hungry"
Cons: "Seats too close for taller people to sleep with any comfort.....almost miserable"
Pros: "Smooth ride, with no delays"
Cons: "Woman sitting next to me with her baby made the whole ride uncomfortable"
Cons: "I made it to the flight gate 15 minutes before the plane took off. The crew could not re-open the doors to let me in. I was late; this is understandable. However, after that, this was the worst customer service experience I have ever had. WHY WERE THE REST OF MY FLIGHTS CANCELLED? I paid for those, and I should have been allowed to be on those flights. WORST FLIGHT EXPERIENCE OF MY LIFE."
Pros: "Service was great. Staff was polite, and I didn't see anyone get beaten or get dragged off the plane."
Pros: "Turkish airline was a nightmare with customer service!"
Cons: "Food choices should have been better..."
Pros: "Spacious, coffee actually tasted like coffee and not water like in other airlines. Everyone was very friendly"
Cons: "I brought a small suitcase and they told me I couldn't take it on the plane... when I got on the plane there was more than enough space. Everything was good afterwards. I was just hoping to not having my suitcase checked in so that I wouldn't run risk of losing it. I got my luggage from the pickup area with no problems!☺"
Pros: "As good as long flights can be."
Pros: "Friendly staff good service."
Cons: "The grill chicken served for dinner was cold."
Pros: "There were plenty of entertainment options."
Cons: "The flight was cramped with no room to get comfortable. The crew was concerened with it being an overnight flight and rushed through service so that the lights could be turned off on the cabin. They ran out of a food option and forced a selection on everyone in the back of the plane. The person sitting next to me even had a dietary restriction and her meal had been given to another passenger. The boarding process was a mess without clear directions from the staff, it was a giant mob trying to force its way onto a plane."
Cons: "I cannot begin to describe the plethora of issues I had with TK following the military coup. Aside from not answering emails or phones for days, even after getting in touch with someone the instructions I received were apparently only to waste my time because in the following correspondence it became clear they never intended on issuing a refund. I am a Military service member and was not authorized to take the flight I had booked, so after explaining the circumstances and submitting the requested memo...no refund! I will advise all my people to steer clear from Turkish Airlines."
Cons: "I wanted to upgrade called Kayak that out me through to VAYAMA that then called Turkish airlines. Took hours in the phone (international call) they then told me I can't upgrade (payed upgrade) because the business is FULL, guess what??? Business was EMPTY"
Cons: "Wouldn't let us on the flight when there was plenty of time to get there. Manager was arrogant and slow - didn't care. Poor policies at that airport."
Cons: "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."
Cons: "Wifi would not work"
Cons: "Excellent experience during covid times."
Cons: "I was really surprised that economy seats were not blocked off for COVID. They are tight enough as it is and I used SkyMiles to upgrade my seat and sat in a seat that was no different from economy and sat next to someone as well."
Pros: "That i was able to watch movies, snacks were provided and water"
Cons: "Nothing really!"
Cons: "Everything was great"
Pros: "My favorite airline to travel from Denver to Puerto Rico, round trip, and in Atlanta I will make the stopover, I also feel so safer to travel with my cat ... they are the best airline in everything"
Cons: "Let people who travel with pets earn extra points for taking them with Delta"
Cons: "Broken tray table literally off its hinges and unusable."
Cons: "No social distancing at all while boarding and exiting the plane you must keeplpeople in their seats !!! I love your airline although I usually just pick the best deal but it’s always a pleasure when that option is also delta"
Pros: "Customer service"
Cons: "If was cheaper to Checked baggage"
Pros: "The flight was on time"
Cons: "too crowded"
Pros: "Delay with boarding"
Cons: "No ear plugs offered and my iPhone jack didn’t fit."
Pros: "The crew did a mediocre job of keeping us informed as to the delay of takeoff."
Cons: "There was some type of mechanical or electric issue that delayed our flight by 30 minutes or so, which is unwelcome for a flight that late at night."
Pros: "The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling."
Pros: "Flight was smooth and amazing"
Pros: "The pilot kept us updated."
Cons: "Nothing all excellent"
Cons: "See previous"
Pros: "Crew amazing, seat not too comfy"
Cons: "Sits uncomfortable"
Pros: "Crew was night seat sucked plane was cramped"
Cons: "My sister’s checked in luggage was in poor shape when we got it in Albany. We noticed an outside compartment was unzipped. So we checked to see if anything was missing and a souvenir from Mexico was gone. Then we realized a zipper was missing from the luggage and then decided to check all the other compartments and realized her bag of jewelry was gone. The woman at baggage services in Albany told us Delta is not responsible for lost belongings. Also tried to tell us theft is not an issue because there are cameras everywhere. Well you are telling someone that is missing a bag of jewelry that theft is not a problem. Also, there may be cameras everywhere but I doubt anyone is going to review those cameras to see what happened. I will never fly Delta again."
Cons: "I had a flight with a connection starting at 6 PM on a Monday. At 5 AM the day of the flight I received notification that the first flight would be delayed, making connection impossible, I was prompted to select another flight to arrive to my destination. I chose a flight with a connection staring at 7 PM. Upon getting on the first flight we began to prepare for takeoff. After about 30 minutes the pilot notified us that we would be delayed 40 minutes because we had nowhere to land at my connection airport. I realized at that point that I would possibly miss my connection, which was scheduled at 10:20 PM. However, I did arrive at the connection airport around 9:40 PM which would have given just enough time to arrive at the connection gate. Unfortunately, upon arrival to the connection airport the pilot informed us that we would have no gate to de-board the plane. The pilot stated that all connections "were aware of our delay" and gave us the gates for each connection. I got off the plane at 10:15 PM and ran to my connection gate arriving exactly at 10:20. The gate attendants informed me that my flight had left, my bags were on the way to my destination city and that I would need to spend the night in the connection city. The attendants, appeared disinterested and impolite but upon prompting provided us with a hotel voucher for the night. The next day we arrived at the airport 2 hours before boarding and waited at the gate. When it was near the time for departure we were informed that the plane had been downgraded and requests were made for some to give up their seats for a later flight or check carryon bags to make room for other passengers. While some lined up to give up their seats and bags, those who chose to remain on the original flight were forced to wait before boarding the plane. We were then told that we would have to wait until the pilot and crew arrived before boarding. Scheduled departure time was 5:46 PM but the time got pushed back until we boarded around 6:30, departure was rescheduled to 6:50 PM. We boarded the plane and waited for departure but a few minutes later the pilot informed us that "he just got here" and that there were mechanical problems that would cause further delay. After an hour we were informed that the plane was not able to fly and instructed to go to another gate for another plane. Departure time got rescheduled to 8:30 PM. The plane departed after 9 PM and arrived at 10:30 PM for a 5:46 PM scheduled departure."
Cons: "A lot of turbulence"
Pros: "Crew was excellent, seats are never excellent"
Cons: "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"
Pros: "The crew was excellent"
Cons: "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"
Pros: "Food was decent and crew were nice enough"
Cons: "Seat space was small and cramped. Entertainment was poor unfortunately"
Cons: "we began the boarding process late, which can be understandable, although the plane was there pretty early. Once the boarding began, someone, I presume the gate agent, essentially gave a countdown to hhow many minutes were left until the flight could have an "on time departure". I travel nearly every week so I value being on time. However, a minute by minute call to hurry up on a flight that was sold out was over the top. There was mumbling among the passengers, to the point of someone joking "Free cookies and water if we make it on time?" Just a bad gate experience, but bad enough that peopoe were commenting, and I waited for someone from the cockpit to del\part so I could mention it to them."
Pros: "I like that I was able to request a window seat and was obliged to get another one."
Cons: "My flight was cancelled and I had anxiety about being at my destinations on time because I had to travel another hour away without knowing if my ride would be able to wait for me. However, I was booked on another plane that wasn't damaged which got me there on time,but once I arrived my luggage was no where to be found. I was promised my luggage on the same day,but I didn't get it until 11:30pm that night from a 2:40pm flight. I had to go out and spend money on toiletries,night wear and my medicine because of not having my luggage. Just totally disgusted by the overall experience and wouldn't wish it on anyone."
Pros: "Efficient boarding"
Pros: "Nice equipment for the ride and pleasant staff"
Pros: "I flew on a basic economy fare (I understand the restrictions) and was seated in Economy Comfort +, so that was appreciated."
Cons: "I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. Only when I approached the gate to board did I notice on the info screen that I had been "upgraded" to Comfort + and granted boarding with the Sky Priority group. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. Minor inconvenience but room for improvement on Delta's part."
Pros: "The crew went out of their way to make sure they got the plane ready as quickly as possible and get us to Jacksonville as quickly as possible."
Cons: "Delta lost the plane for over an hour. After already spending 10 hours in ATL because of an earlier delay due to human error I was extremely disappointed in Delta that my flight out of Atlanta was delayed by an hour because they LOST the plane and couldn’t find it or the truck to bring it to the gate. This kind of error on Xmas eve is embarrassing. Delta didn’t do anything for the passengers affected by this. I was dumbstruck by the apathy of the Delta employees at the gate (the exception was the flight crew, who tried to get the aircraft there earlier). Because Delta did nothing but make error after error I arrived at home 11 hours later than my original flight was booked for on Christmas Eve, missing Christmas Eve Services and family traditions. When I need to get somewhere on time I’ll never rely on Delta after this experience."
Pros: "Quick and easy boarding. Quick flight"
Cons: "Audio entertainment quite limited"
Cons: "I has nothing to do with the flight it self! The original fight was cancelled from Minneapolis to Atlanta (with no notice) I found this out by calling!! I was told a confirmation of a new flight was going to be email once the request from the support had been approved (the email confirmation was never received). I was also instructed multiple times to not show at the airport unless I had receive the confirmation. I was up most of the night waiting for this confirmation that never came!! I received an email this morning letting me know the fight from ALT to Mexico had been delay!! When I opened it to view the itinerary it showed she had been booked for the am fight at 6:30 am! after spending another hour and 35 minutes on the phone your support team could not find a fight until Dec.21!! Not to mention the accepted they had problems with their email system and phones, but asked why didn't I called,mmm I was on the phone for the 3rd time!!!! I am very, very disappointed!! Not a discount was offer or a fight the next day even when I was checking an flights were available!!! Here is the other part,,Rosa came all the way from Mexico to care for her ill sister for the last 2 1/2 months, all she asked was to be able to be back home for the holidays!! Your team insisted on scheduling a flight for next week or a full refund!! This was not a money matter!! It's about getting some one home for the Holidays who has helped a ill person during the most vulnerable time in her life!!"
Pros: "Staff were friendly and worked hard."
Cons: "Seats were very basic and not as good as the low cost carrier I normally fly out of the UK. Very old and noisy aircraft. Seemed little control over how much hand luggage passengers were bringing onto the aircraft."
Pros: "Free WiFi"
Pros: "More seat room than expected for economy tickets. Good service, on time, polite staff"
Cons: "Duty free purchases not waiting for us at boarding like usual. Audio selection on entertainment was v poor"
Pros: "The Delta people were solicitous, efficient and brilliant the whole way through. We had not a bit of trouble. Our first class seats were comfortable, but with the supplied blanket, pillow and poor air conditioning it was a hot flight. The cabin personnel were wonderful as per usual, and my tasty gin and tonic soothed any discontent. I wish I could fly this way all the time!"
Cons: "The private contractor handling wheelchair assistance was terrible. A Delta employee theorized that they do not pay enough to attract and retain personnel. Our pre-arranged chair was not there, multiple calls by our Delta assistant finally got us a ride to the chair holding area, but after about 45 minutes we gave up and shuffled off to the security area on foot. Thank goodness my hubby is mobile enough for that to have been an option. When we abandoned our wait we were still 4th in line for an attendant to push the chair. If Delta has any responsibility in this it would be in the retention and compensation for the private contractor."
Cons: "Plane was supposed to depart at 9:09pm. An announcement was made that in Atlanta which is Delta hub, there were no flight attendants for the flight so we had to wait for another crew to fly in. That's just unporfessiknal. To make matters worse, the gate agents didn't make announcements even if just to say we know this isn't good and we will update you asap even if just to tell you we are still waiting on word. Total silence and seeing the gate agents laugh and talk amongst each other was pretty bad."
Cons: "My flight from ATL to BWI was horrible. It was not a Delta plane. Possibly borrowed from SpiritAirlines, which is an airline I will never fly again even if offered a free flight. That's how strongly I feel about their planes and service. I was seated in a 2across row where the seats were small and my knees were jammed into the seat in front of me the entire flight. I'll grant you I am a big girl at 6' 250 however the first leg of my flight from FLL to ATL which WAS on a Delta plane, was fine. I did not feel smashed into the seat. For the money, I feel like I am due more than being locked into the seat unable to move more than 1/2 inch for an entire flight. Thankfully the flight was under 2 hours."
Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Cons: "Sat in Delta Comfort and a loyal Delta flier, except had the bad fortune of taking off at 830 ATL time and apparently Delta doesn't find it important or a good idea to sell food after that time. The logic behind this is beyond me. I'm willing to pay $9 for a few cheese slice and crackers or a sandwich yet they don't offer anything, not even to first class which would really irritate me had I paid 1000 bucks. Ontop of that the crew which is normally excellent, was feisty and rude and wanted nothing to do with their job"
Pros: "Clean plane, good service. on time departure, early arrival."
Cons: "I did not like the way the plane was boarded- people could not get into their seats because others blocked the aisles - so chaotic. Passengers were not being rude to one another, it was simply that the process is poor. Could the zones instead reflect both location of seat and area of plane, so that those with window seats at the back board first, then middle seats, then aisle? That way if aisle seats fill first, seated people are not stepping back into the aisle to accommodate others needing to get a seat in that row, while everyone on the gang way must wait for the aisle to clear."
Pros: "Length of flight was good, one of the flight attendants was very nice"
Cons: "Flight attendant arguing and having words with a passenger BEFORE the flight even took off was very alarming, the attendant had walked past the seat, we saw her face change, she halted and walked back to the passenger and a very heated and negative exchange ensued, then another flight attendant came out and threatened to evict the passenger from the flight, this was before the flight even took place .... all passengers were like just remove them already ... t his is a short flight and most of use were connecting from a long flight from overseas ...."
Cons: "Delta Flight #1494 On my return flight, I had to pay for a 2nd ticket to fly out early since Delta was cancelling flights to the south and I didn’t want to get stuck in Philadelphia. When the plane arrived for a layover in Atlanta, there was a flight going on from the first 2 people waiting to deplane. In my distraction and fear, I left my water bottle next to my seat. When I realized that I had left it, I went back to the gate and told the gate attendant that my bottle was next to my seat. She would not call down to the plane, nor walk down, and told me I had to wait until the entire flight had boarded. I explained that my connecting flight was boarding across the airport. The bottle was expensive and had great sentimental value. A couple times, I tried to ask people boarding the flight if they would tell a flight attendant to retrieve my bottle. The gate attendant told the boarding passenger to ignore me. When the flight had completely boarded, the gate attendant went down to the plane only to return to me to tell me that the flight attendant(s) allowed the cleaning crew to take the bottle. The gate attendant called the cleaning service and then she told me that the bottle was waiting at the tower and that I could ask at my next gate to have the bottle delivered to that gate. Since my connecting flight had already started boarding I had to run/train it across the airport to arrive at the gate. When I told the 2nd gate attendant, the story and asked him to call the tower to get my bottle, he told me that “wasn’t a thing” and that the 1st gate attendant lied to me. I had to board since they were getting ready to close the plane. This incident was compounded to many unpleasant experiences I’ve had with Delta over the past few years (losing my luggage and lying about it, damaging my suitcase, etc., etc.). I don’t understand how you can continue to be successful as an airline when you run your operation the way Delta does."
Cons: "A flying chicken bus. The air conditioning was really loud."
Cons: "I had a reserved Comfort Class Aisle seat, purchased at time of reservation and showing as my assigned seat through printing of boarding pass. At the gate, my seat was reassigned to a middle seat. This is a huge problem for me, as my back and leg injuries require the ability to stretch and move frequently. When complaining on Delta phone lines, I was told that the seat was needed for a Diamond member and therefore was "policy" to bump. Although I eventually received some compensation for the fact I paid more for the original seat, I remain very disappointed in Delta, if this is indeed the policy."
Airlines flying from Georgia to Colombo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Georgia to Colombo
Masks required on board, masks provided on flights from Georgia to Colombo
Social distancing seating
Middle seats unavailable to book on flights from Georgia to Colombo
Testing for antibodies, testing for symptoms for flights from Georgia to Colombo
Waiving of change fees. Search flexible flights from Georgia to Colombo