Pros: "Flight, plane, and crew were great."
Cons: "MEX customs was a nightmare."
Pros: "The fact that I made it to my destination on time, Barely. The crew was professional but not too involved, mostly hung out in the back of the plane having personal conversations. Pilot was very dry, and I really didn’t feel welcome to be a passenger."
Cons: "The boarding process is ridiculous, rush everyone to a bus and just to sit on a plane for an hour?! That’s the dumbest thing I’ve ever seen experienced during a flight. What were the flight attendants doing?? Nothing. Didn’t offer any water or a misery of a snack while we waited. The pilot didn’t tell us anything, like where we were in line for departure, or what the hold up was. Very poor flight experience. I will avoid Mexico City airports and Aeromexico for a while...please contact me for more details. Thank you."
Pros: "Very good crew."
Cons: "Both in-bound and out-bound flights were delayed."
Pros: "Food quality"
Cons: "Service of drinks."
Pros: "Crew members gave out extra snacks toward the end of the flight."
Pros: "Nice Crew. Seats ok."
Cons: "Nothing to add"
Cons: "Fly was cancelled"
Pros: "The crew was great"
Cons: "The food and the how well the tv works"
Pros: "I love flying Aeroméxico. Great airline, great service"
Cons: "My ticket was not honored because they said the name was not complete on the reservation so I had to buy a new one way ticket"
Pros: "The crew was super professional. We appreciated the snack."
Cons: "It is out of your control, but landing can be stressful because of turbulence"
Cons: "The flight attendants not helpful!"
Pros: "Complimentary food and drink, including one serving of alcohol if desired. Wonderful touch!"
Cons: "I just happened to be in a seat directly in front of the emergency exit, so it did not recline. This was not very comfortable, but understandable. However, there should be an alert about this feature when booking flights."
Pros: "Everything"
Cons: "Nothing"
Pros: "Early arrival."
Cons: "Tedious check in with camera.. Snack not great. Aeromexico Changed my seat without prior notification. Boarding pass did not reflect change until I boarded. Miss the individual screens for entertainment center to watch movies."
Pros: "Great crew nice and courteous. Great itinerary arrived at 2 pm in León."
Cons: "Very warm and small seats for 3hr 40 mins trip we were seated in front of emergency exit we couldn’t recline understandable but leg space is smaller than most standard planes."
Pros: "Overall great experience. The snacks provided were good and staff was quite friendly."
Cons: "Seats were not the most comfortable"
Pros: "The price. The beautiful stewards. The cleanliness. The air magazine. The excitement of flying. The window to look out of."
Pros: "Everything' was great on this flight... on time, pleasant crew, tasty snacks and drinks, great onboard entertainment!!"
Cons: "Seats are tight.. space with three adults shoulder to shoulder is uncomfortable...and leg space between seat in front of me and my seat makes it difficult to reach my bag under the sear in front. Aisles are also mighty tight.... Honestly when I waa boarding the flight one of the thoughts I had was how in the heck would people shuttle out of the plane if an emergency landing was necessary."
Cons: "We were not let in the bus to take us from the terminal gate to the aircraft on the runway, forcing us to miss the flight. And then were coerced into having to purchase another 2 tickets on the next flight, instead of them transferring our seats from one to the other. Absolutely the worst treatment to a paying customer / passenger you can imagine."
Pros: "Everything"
Cons: "Nothing"
Pros: "Everything went smoothly except for the sprint to catch the flight out of Guadalajara to Mexico City. That connection was a little tight. The Aeromexico staff were helpful and friendly both on the ground and in the air."
Cons: "The sprint I had to run to catch the flight."
Pros: "The crew at the gate did their best to seat my family together."
Cons: "No entrainment available and the flight crew took over an hour to bring me some water."
Pros: "I would like to have direct flight to Mexico city, it will be a plus."
Pros: "Great customer service, very helpful from start to end ... always with a smile and willing to help"
Cons: "I had to pay $286 extra for two extra luggage. I was the impression that Aeromexico would charge $100 pesos for every extra luggage."
Pros: "I loved this flight...I was so thankful for the AeroMexico steward that pushed my wheelchair down the ramp. The service was impeccable :) the comfort was outstanding and the pilot flew beautifully even in strong wind."
Pros: "Nothing, horrible airline!!!"
Cons: "Service, food...everything was horrible. I will never use Aeromexico airline again."
Pros: "Cheese tamale"
Cons: "My hiking shoes were stolen along with a wind breaker"
Pros: "Everything good."
Cons: "Not complain. Aeromexico better to fly."
Pros: "Nothing"
Cons: "Terrible staff"
Cons: "Recieved my bag in Mexico City completely wet!!!!"
Cons: "Gate assignment was not released until 15 minutes before flight. Flight was delayed one hour. Then it was delayed on run way 45 minutes."
Pros: "The stewardesses were hotties with very cute outfits. The chars were fairly comfortable and spacious."
Pros: "This was my first experience with Aeromexico and i loved it. Everyone was nice and the plane was nice. Loved it."
Pros: "Movies snacks coke very friendly"
Pros: "More of the great Aeromexico service, really made me feel good about being in Mexico, put me in a good mood for arrival at BJX. BJX airport was easy to get off, get my bags, and get out of the airport quickly. Seats were comfy and as a nighttime flight, I was able to sleep easily from takeoff to landing."
Cons: "Departure gates for regional flights at the end of the terminal at MEX are a little confusing to know where to be to wait for your flight and where to board."
Cons: "It was a Delta Flt , the whole end trp ,I was hoping for aero MX , maybe better snacks , why not just have called it a Delta flight"
Pros: "The crew was better on this flight."
Cons: "It was an old plane and the seat were very uncomfortable."
Cons: "When we got to Atlanta they sent us to the wrong baggage claim we were already late.my husband was in a wheel chair and no one to help with luggage. Had to push him and run al least 5 football fields toget luggage go through customs and just made our plane"
Pros: "they were able to make switch and only loose half hour"
Cons: "Plane broke down and had to be switched"
Pros: "Delta Willingness to help"
Cons: "There was a change on the time on this flight and I was never notified.. I asked delta and they said that they let the travel agent know but I was never notified.. we almost don't make it."
Pros: "The service was excellent ans the plain was very comfortable."
Cons: "Also ismael.the clerk speach was so garbled in English when making anoun cements ,you could not understand a word he said again management is not teaching their staff well....speak slowly and clearly and keep your mouth a short distance from the microphone"