|Flights Arrive in||Denmark|
|Flights Depart from||Grand Rapids Gerald R. Ford Intl|
|Airlines||British Airways, Lufthansa|
Pros: The crew was exceptional, taking care of each individual passenger. Requests were answered immediately, not that really much was needed other than perhaps an extra coffee. Very roomy seats made for a very relaxed flight and entertainment was excellent. I will definitely choose British Airways again.
Cons: The only thing I thought could use improvement were the headphones. The cable could use 2 more inches in length and I was not a fan of the breakfast choice.
Pros: The in flight services met my expectations.
Cons: We were informed at the Nairobi check in that our tickets had been suspended because of possible risk of fraud. Attempts to resolve this promptly were not successful. For a first time traveler to the UK, this created unnecessary anxiety and gave us the feeling that the agency appointed to check us in are not supportive. We were eventually sorted but this is not nice at all given the fact that payments went through and tickets were issued and no one informed us of any issues until we got to the airport. Some feedback would be appreciated.
Pros: Comfortable economy seats. Excellent experienced staff.
Cons: Food was so so. Entertainment system is old and a bit slow.
Pros: The overall flight experience was positive.
Cons: Our tickets were suspended before our flight to Nairobi. We can’t understand why BA would do this?
Pros: The crew was friendly and professional, and I appreciated their attention to detail even though it was a relatively short flight.
Pros: everything was great. Crew was very nice. good service. good food. Even bathrooms were located in the basement separately, nice and bigger than usual airline bathrooms.
Cons: my TV screen didn't work. Long 9.5hr trip without entertainment.
Pros: Flight left and arrived on-time. Flight attendents were pleasant and helpful. Food portions and choices were good, and Lufthansa is always generous with drinks. Good value for money on Lufthansa.
Cons: Boarding was chaotic, as clear instructions were not given about which group was boarding when and where to line up. Also Lufthansa did not do a good job managing carry-on bags, so that it took way too long to load people and many bags were left over once overhead bins were full. Seating area is cramped in economy.
Cons: Few toilets for two sections and seats too close, if it is not uptight the seat in front of you. You can not enjoy and watch movies.
Cons: Flight was 45 minutes late arriving, causing me to miss my connection to Lufthansa and forcing reroute of whole trip.
Pros: Very impressed with the flight crew team!!!
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