Find cheap flights from Grand Rapids to Tokyo

Pros: The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive.
Cons: I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation.

Cons: Is easy to book from your even I don’t really understand English and Japan airlines was wonderful service. Thank you 😊

Cons: Waited way too long for my bags

Pros: Nice staff
Cons: More Movies and TV shows

Pros: It was a great service overall!

Pros: crew was amazing
Cons: nothing. amazing flight

Pros: crew was excellent!

Pros: Crew was very attentive. Plane was clean.
Cons: Bigger water bottles?

Pros: The crew was amazing

Pros: Yes the airline co-operating so nice and staff were helpful. The seat was so comfortable.

Cons: Menu options, movies

Pros: Crew service was amazing - so diligent and courteous. They were incredibly well trained and I would rate their service level as being one of the most competitive within business class in Asia.
Cons: Seats were reasonably comfortable but not as spacious in design as in other business class cabins, so that could be a concern for some travelers. Also, I was not able to convert the main menu of the entertainment system to my preferred language so it was a bit difficult to navigate (that being said, they provided a card that guided me, so it was still usable, and the entertainment selection was good!).

Cons: Flight crew not too interactive

Cons: More variety of movies

Pros: The cabin crew was excellent -- friendly, always helpful, energetic.
Cons: We requested a seafood special meal. The food quality was satisfactory, but most of the items tasted very bland. The accompanying dishes were unimaginative -- raw vegetables (salad), steamed vegetables, pickled vegetables. One exeption was a smoked salmon bit with capers -- this was the tastiest part among 8 meals over 4 flights.

Cons: Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen.

Pros: Flight went well and was on time. 2nd best experience for economy seat.

Pros: Tv audio didn’t work. They forgot to movie me to another seat. I paid for Wi-Fi and it didn’t work with Netflix or hbo go. Luggage was lost too

Cons: Entertaining in English

Pros: All of the crews were polite and friendly, and the food was tasty.
Cons: If there're more variety of movies, that would be great.

Pros: even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite

Pros: Perfect service, never had a more pleasant and attentive crew
Cons: Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?

Cons: Flight attendants

Pros: Crew very helpful. Seat roomy.

Pros: Service was excellent. Premium economy seats well worth the few extra $$.

Pros: Easily upgrade to premium economy class
Cons: Some staff lack of basic english

Pros: Beautifully presented and tasty Japanese food. Electronic windows.
Cons: Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus.

Pros: none
Cons: very poor communication of information

Pros: Great service.

Cons: I know this isn’t really the fault of the airline, but there was a loud toddler sitting behind me. It was frustrating, because the mother did not seem to do anything to have her child be quiet. It makes it hard for everyone around them to have comfortable rest, especially as this was an overnight flight. I have flown over the years with up to 5 children and do know how hard it can be, but it is important to foresee the needs of the child. I wonder of the attendants could have been a little more firm with the mother to ask her not to let the child roam the aisle.

Pros: Smooth, on-time, friendly staff. The food was giid and plentiful. What happened to the complimentary toiletries, though?
Cons: Omg did you study how to prevent people from sleeping? If you allowed the head of the seat to go back just 3 more inches i think i could sleep. Instead, i am tortured like a yawn that wont come out, a mosquito in the dark, an itch that runs away from my fingers ... out of reach and just inaccessible. 12 hours of wishing so that by the time i reach my final destination, I've been awake over 24 hours. Im getting too old for that.

Pros: Roomy seats on JAL flights - their actual airplanes. Horrible when they codeshare with american and use American Airlines planes.
Cons: They have to take the prize for having the absolute slowest customer service in the world. When I booked my tickets, I emailed customer service to make sure I didn’t get a center seat. It took them two months - TWO MONTHS - to email me back, to tell me there was nothing they could do. I also had to be reticketed on my flight from Tokyo to Hanoi. It took them 3 1/2 hours to do this. I had to sit in the airport for 3 1/2 hours to get my ticket changed. Unbelievable. They could’ve chiseled it in stone faster than they issued it.

Pros: Crew was very nice. They let us switch seats when my boyfriend's TV wasn't working

Pros: The food on this flight was horrible. Big disappointment. Usually, the food on Japan Airlines is wonderful. However, on this flight, the food was a crab/mayo sandwich with yogurt. However, the service was wonderful, as always.

Pros: Let's face it - flying b-class is pretty awesome, so for $3300, it was really great. Loved the food selections, though I did feel the food was a little on the heavy side. I had the Japanese fare, which was lighter, but a little more salted than what I prefer - but over all very good. Service was amazing - the crew is super-nice. The plane, a massive 787 jet, absorbed the turbulence like it was nothing. It was like riding in one of those Cadillacs from the 1970's. The lavatories were big enough that I could actually stand up straight (and I'm 6'0"). The seats were pretty good as well - they had a feature for extension of the seating surface to allow for more thigh support (which I love) as well as great lumbar support. the movie selection was OK - neither great nor bad, and I ended up watching 4 movies during the flight anyway. ;)
Cons: I preface this section by saying that I'm being very nit-picky here - there's not much I can really say, except that the seats, while they will recline to a flat surface, which is great for dozing off, they are angled about 15 degrees so you're constantly sliding down them in that position. Also, there could be more support for your head in the reclined position - I had to futz with pillows and a blanket to get that comfortable. However, the reclined position was the most comfortable, and I could get it so that I was sufficiently reclined with my legs extended and horizontal, while laying back without sliding down. This was sufficient for resting. I'm only mentioning this because I flew a business class flight on Delta in 2015 which had ridiculously amazing seats that reclined all the way flat and horizontal. On the 9-11 hour flight from Tokyo back to San Diego, which will take place mainly at night, this would be a very useful feature.

Pros: The crews were polite and reliable. No bossy or mean like other airlines. they moved prompt, no running or fast walk on aisles, so that passengers can ask things easily. Food was much better comparing with any other companies. The boarding time was delayed one hour, however we landed japan 2, 3 mins later than the estimated arrival time. Landing technique was beautiful. American, United, ANA which I flew caused me have a deep Earache. I didn't get any pain from this flight. I am already scared of returning flight with American airplines.
Cons: Nothing.

Cons: Leg room

Cons: Boarding was actually good. It was checking your luggages in and getting your boarding passes which was POOR. Passengers on International flights going out of the Philippines are advised be at the airport at least 3 hours before scheduled flight. Well, the JAL check-in counter opened at 650AM for the 950AM flight (exactly 3 hours before the scheduled flight), with maybe some 50 people already in line. With most passengers coming far from the airport, it will be very very helpful if the counter, even at least one counter, would open earlier, so that passengers who came in early could check in early and wait comfortably in the departure area.

Pros: Everything went smoothly. Great take off, great landing the stewardess were doing excellent jobs to accommodate us. Will fly with JAL again in the future.

Pros: The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet.
Cons: Selection of video entertainment could be increased and improved.

Cons: I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs.

Pros: Big bathroom, bide, wifi, movies, very good coffee, spacious seating areas, the price of airfare!!
Cons: Everything!

Pros: Entertainment was excellent
Cons: I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation.

Pros: The service, food, entertainment, everything was perfect. Thanks so much

Pros: The ground crew in HKG airport was really helpful.
Cons: I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation.

Pros: Very spacious and comfortable, modern plane

Pros: I always find the service on Japan Airline to be excellent. What I really liked, and didn't expect, was that there was individual inflight entertainment systems. Most other carriers on short flights out of Busan don't have that available, so it was a nice option. The meals were excellent!

Pros: Boarding!
Cons: Food was below standard.

Pros: We like how delta still has the middle seat open. Makes it feel more comfortable. Also the loading the back of the plane first. Always was a smart idea, glad it’s finally happening.

Pros: I loved all the updated COVID protocols and the commitment to a safe comfortable flight. The crew did everything possible to ensure the trace experience was as smooth as it possibly could have been and showed a great deal of patience with my family of five that moves kinda slow sometimes.
Cons: Biscoff cookies in every snack bag. Those cookies one of the most integral parts of flying delta for me

Cons: Delayed boarding

Pros: Very controlled and safe Covid procedures. Outlets and screens at every seat.

Pros: Safe, uneventful flight. Everything was great!
Cons: Nothing

Pros: Crew was very welcoming and nice
Cons: There was a lot of empty space on the plane I wish they would’ve spaced passengers out evenly.

Pros: Getting to know the crew who served me in delta one was great! Food service was done pretty quickly and good snacks available.

Pros: Crew AND passengers were great, polite & calm. Seats are kinda squashy, tight. Food was yummy.
Cons: Don't think you could make general seats more roomy for average sized people? Luggage bins were squashy too.

Pros: On a quick 40 minute flight they still managed to serve coffee, water and snacks.

Pros: Nassau security line was quick. US Customs line was quick.
Cons: The Delta line to drop my bags was long and unorganized. The ticket agents were moving in slow motion. I waited over an hour to drop my bag. I thought I was going to miss my flight.

Cons: Excellent service

Pros: Yes

Cons: Take off on time

Cons: Food offered in first

Pros: Fact that there’s a flight available to get me-from a to b, Crew were friendly-great, cabins clean.
Cons: Expensive, Delayed flight, unable to hear and understand boarding announcements, No WiFi, and a magazine that caters to the top 5% of passengers. Then to top it off a lost bag and over 2.0 hours spent either on hold or awaiting a call back to resolve issues with my last bag-totally unacceptable

Cons: Freezing flight! So cold. From Atlanta to Pensacola in June, one should not freeze.

Pros: Great crew serving God beverages and meals. The was a variety of Entertainment from which to choose.

Pros: There is Nothing that like
Cons: If you allowed me to get in this flight everything would've been fine.?

Pros: Crew was great. Delta auto rebooking caused me to miss my next flight
Cons: Contacting me before rebooking would have saved me $400

Pros: Flight attendant
Cons: Bathrooms were filthy

Cons: The coffee could’ve tasted better.

Pros: Crew was awesome. Movie was awesome. Delta always comes through.

Pros: Flight attendants were great! We had rough weather for the entire flight, and they handled everything great
Cons: N/A

Pros: The staff was friendly and helpful
Cons: Outlets to charge my electronic devices for the long flight

Cons: The airport.

Cons: The person next to me

Pros: Free messaging during flight was REALLY nice!!! Smooth flight, early arrival, good coffee, variety of drinks, entertainment system worked very well and fast.
Cons: Seat bottom cushion was not comfortable, also I think my seat was broken as any time I leaned forward it returned to upright position. Food was good but need more snack for a long haul flight. Needed more drink offers between meals.

Pros: Got first class upgraded. Very nice service!
Cons: We left 8am from JFK. Wish the crew had mentioned the 30 minutes waiting time to take off, given the 15?planes in front of us in line to do the same. I was very much needing to use the restroom about 15 minutes into it! I was very uncomfortable

Pros: There were actual meals served on the flight. They were pretty good. Free movies available.
Cons: There was one cranky flight attendant. The seats don’t recline quite enough to be able to sleep.

Cons: staff wasn't very friendly

Pros: Crew was pleasant. Boarding was fast and efficient, nobody bumrushed.
Cons: The non-reclining seat right next to the bathroom door opening should not exist. I was miserable there; I swear everyone on the plane made sure to take a dump on this <2 hour flight. Also none of the windows on any of these small planes line up with the actual positions of seats and it sucks.

Pros: The plane left on time and arrived on time.
Cons: I did not like the fact that the food they served made my child sick. But hey, that is a given. Most airplane food sucks. But it shouldn't make a person sick. The flight staff was okay, but not nearly as professional and friendly as the crew flying to Lisbon. Thankfully none of them ran over my foot with the metal cart.

Pros: Easy boarding nice clean and spacious, I am tall so it is sometimes difficult to have enough space in aricraft. Staff was very nice, polite and helpfull during the long 12h flight, very nice job indeed!

Pros: Everyone was very friendly and concerned about us making our connections
Cons: The fact that they didn’t make sure all the paperwork was correct and our delay to NO was due to that issue

Pros: They had available seats on an earlier flight and I was able to get home super quick! My checked bag also made it which was great!

Pros: Overall experience was great, landing, crew, snacks, movie selections it all was great

Pros: We had a 2 1/2 delay due to mechanical issues but the crews, flight and ground, did a great job. Thanks.

Pros: Movie selection was great!

Pros: The crew, food, plane, everything was excellent

Pros: The professionalism of Delta employees, timeliness of flt.

Pros: The crew was very friendly and had great humor.

Pros: Good selection of free, in-flight entertainment.
Cons: Our flight was delayed on the runway, but that wasn't the airlines fault.

Pros: They did eventually put out some small snacks and drinks (water and regular coke).
Cons: Small regional plane that was over 3 hours late in departing NY because of weather issues much earlier in the day. Delta did not permit any re-bookings to other delayed flights that were leaving in the intervening period, even though there were empty seats. Very frustrating.

Cons: I'm not sure what to say about Delta and their maintenance program. On a three part trip, Delta cancelled two of the flights giving maintenance as the reason. So it appears they are flying planes until they breakdown. Besides making me not trust the flight worthiness, the cancelations turned my 8 and a half hour trip into a 25 hour trip forcing me to spend the night in the MEX airport.

Pros: The flight was bumpy because of storm but the pilots were expert at making the best of flying around it.

Pros: The crew was very competent and friendly.
Cons: Insufficient seating area, no meal offered.

Cons: The handle on my checked bag was broken when I got it at immigration. Not sure why they pulled out the handle since it was retracted when checked in.

Pros: Did not fly.
Cons: Kayak should have canceled my ticket

Cons: Exiting passengers from the rear exposed the entire flight as people had to walk past those seated from the back to front. Great social distancing and we'll done British Airways

Pros: Promptness
Cons: Food offering

Pros: Great flight and well organised during Covid-19

Pros: Boarded and left on time
Cons: Food was awful. It was so hot I was fanning myself. I had a 11 hour flight and than a 10 hour flight after both British airways, and the same exact food. So I just went hungry. I smelled something amazing so thought I would get a good hot meal as my last meal since I had not had anything in 9hours, but nope, just got a measly cold sandwich. I won’t book British airlines again for international travel, I’ll stick to emirates.

Pros: All services were superb. From boarding, food, to bye bye from Crew very unique. Good team
Cons: Every was excellent

Pros: Service and drinks

Pros: Quick and Friendly Staff
Cons: Flight was wonderful, landing a little rough

Cons: Zero snacks, not even for purchase. London to Texas is a really long way to not be able to purchase snacks other than the meals they provide.

Pros: Na
Cons: Error on kayak.com resulted in me losing approx. £600 and having to take the issue to the small claims court.

Pros: The entertainment options are good, the food is good and the aircraft was clean with plenty of plugs for mobile devices.
Cons: The boarding process was chaotic. Also other than checking boarding passes airline staff don’t help people find their seats or get settled.

Pros: Good crew, friendly and plane was spacious and well equipped
Cons: Boarding and waiting to exit the plane were both very delayed

Cons: Flight was over hour and a half late. Flight attendant forgot about me and my drink order on board. They didn’t pick up the trash we had to ask for it. Gate wasn’t ready upon arrival

Pros: Good service, good flight, all on time.
Cons: Nothing

Pros: Great personal service from the stewardesses. Excellent food. Plenty of drinks! Even good olive oil.

Cons: The absurd delay and the fact that last row seats can’t be reclined and have no windows. Not a nice experience.

Cons: Possibly cleaner toilets......

Pros: the cabin crew was great

Pros: Impressed by the staff again, they’re yet to disappoint. Food was good too.
Cons: Check in service at Terminal 5 needs some attention. Not enough support staff, and many unhappy travellers.

Pros: Nothing
Cons: I can't remember a more cramped and uncomfortable flight. Missed connection on way Paris and we arrived 6 hours late. It took British airways 3 days to get our lost luggage to us. Delayed on way back, adding 4 hours to our trip because the first plane was not "serviceable" and they had to get a replacement. They arbitrarily decide who has to much carry on luggage and force you to check it last minute at the gate while letting others with same size bags take them on the plane. Certainly no better than bargain flights and possibly worse. Why pay extra? No more British Airways for us.

Pros: Punctuality Happy demeanor of cabin crew Meal and Wine Service to standard class passengers Safety Video!! :-)
Cons: the actual meal was not very good. I would prefer an option of dried fruit and nuts and a big water

Pros: I felt comfortable even though it was crowded. Crew was very nice and helpful when needed. Entertainment was excellent and made the trip go by faster
Cons: Boarding took a little longer than expected.

Pros: Excellent space and timely departure and arrival.
Cons: Food needs work and movie/tv selection could be expanded. Desired dinner selection was unavailable and second dinner option was extremely salty.

Pros: very friendly and efficient crew
Cons: mediocre food, chaotic boarding area

Cons: Had to circle London twice because we were way too early.

Pros: Felt room in spite of being in coach. Friendly flight attendants.
Cons: Nothing.

Pros: I did not use the entertainment. The crew was refreshingly professonial, helpful, and cheerful [in a British way].
Cons: I'm tall and the budget seat was 'tight'. But it was to be expecdted.

Pros: Left on time, helpful professional staff, main meal was good. Overall excellent airline
Cons: After 7hrs, the "before landing" snacks into JFK are crisps, chocolate, I suppose it does the job...latest cut backs. Chess game beat me :)

Pros: nothig
Cons: No USB port for charging phone and poor audio watching entertainment

Cons: Missed connection due to delays on previous flight

Pros: Service was great. The plane was big and confortable.

Pros: Flight was not crowded
Cons: Having to pay for even the basics - coffee and water.

Cons: The plane takeoff time was delayed by almost two hours. When we got to Oakland, waiting for the luggage took an exceptionally long time. Don't understand why we couldn't sit in the waiting room until a "certain time" before getting on the plane, we had to wait outside in a hall with no seats. The room was not being used by anyone else.

Cons: No snacks or drinks (not even water) was provided free of charge. Everything was for purchase...really!?

Pros: Cancel my flightthey canceled my flight and provided absolutely no help in getting me another flight. I was left stranded in the middle of Italy
Cons: they canceled my flight and provided absolutely no help in getting me another flight. I was left stranded in the middle of Italy

Pros: Nice to be able to check carry on at the gate. Clean.
Cons: Why not have an option to check carry on at check-in?

Pros: Crew friendly.
Cons: And actual location of boarding was different than that shown on info board. Seat spacing much toooooo cramped, not pleasant.

Pros: We had a ton of extra leg room

Pros: I liked everything about the service.

Pros: I was unable to check in online because the sytem required me to have a visa which I did not need. This in turn did not allow me to upgrade my seat. Seats were available on the flight considering it was a 747-400 jet liner. All in all I was happy with the flight since no one sat next to me during the 7 hour flight.
Cons: Entertainment. Food. The crew was great.

Pros: It didn't crash, which is always good.
Cons: Not enough food for a 2.5 hour flight at dinner time. I ended up really hungry, which is ironic as I'd just left Hungary.

Pros: Great staff making the best of the economy class conditions
Cons: I guess it's nice that seats recline and give a few extra inches, but the rows are way too close, so when seats are reclined, nobody's getting out, nobody's getting up to stretch, and nobody's using the tray table.

Pros: Movie selection
Cons: The chair was broken so i couldnt recline the chair for 8 hours The tv was broken so i had to hold the tv to watch movies. Other wise it would rotate away from my eye sight The crew helping people board were rude

Pros: First time I enjoy flying , everything was very good
Cons: Nothing

Pros: The food service was frequent and surprisingly delicious for airplane fare! The plane was well-equipped and comfortable.

Cons: Poor air hostess service

Cons: Only 2 agents for rebooking passengers! Still stuck in Edinburgh

Pros: Nothing stands out
Cons: Uncomfortable seats for a long haul flight. Don't appreciate having to pay for a seat assignment!!!

Pros: Excellent staff; great meal; nice variety of entertainment.

Cons: I did not understand special with covid why half the plane was empty they keep us all together. Would have been nice to be able to spread out and have more room. Seats and leg room are small.

Cons: flight didn't even happen

Pros: Quick flight time even though we left late.
Cons: Needed larger plane. The passengers were smashed together in small seats.

Pros: Clear instructions, clean plane, flight on time.
Cons: Getting food service back on plains.

Cons: Nothing

Pros: Everything great

Pros: Lots of entertainment choices and regular food and beverage available
Cons: Boarding took so long and only 2 spots they were allowing entry and one person was there for 10 minutes so essentially had 1 window And not the friendliest staff

Pros: Crew
Cons: DCA poorly organized

Cons: They messed up the seat assignment I paid extra for, and while I bought WiFi for the entire trip it turned off halfway through.

Pros: Great crew with positive attitude. Boarding was non chaotic and plane was clean and new.
Cons: Food could be much better

Cons: I requested for wheelchair die to my knees problem, but there was no wheelchair for me at Narita and Bangkok.

Pros: I've been flying Spirit lately to save money, so know that this is my comparison. American Airlines staff were friendly and helpful, the website was easy to use for things such as changing seats and adding bags, and I really appreciate the updates from AA via email and text. I appreciate the snack.
Cons: No complaints.

Pros: JAL flight crew were the best
Cons: all were good

Pros: The crew was great, the plane itself seemed newer and was very comfortable.
Cons: Food was better than I expected, but still airplane food

Cons: There was a 1.5 hour weather delay.

Pros: This was Japan airline and the crew were very respectful and responsive and food was amazing
Cons: The entertainment selection could have been better

Pros: For being stuck in a small space for twelve hours, they made the experience about as good as you could ask.

Pros: The Jetstar flight was smooth and on time.
Cons: Fukuoka and Narita airports had terminals that weren’t connected by a train or even an indoor path. It was covered but it was cold in Narita and Fukuoka required a slow shuttle.

Pros: Customer service
Cons: Nothing

Pros: Plane was a little bigger from Grand Rapids and they moved us around to balance the plane and a lot of us got better seats.

Pros: Flight was on time.
Cons: It’s a commuter. It’s tiny. In flight left trash with us till plane was about to land. Pilots seemed inexperienced. Landing was hard, braking was hard approach was awkward and it was a beautiful day with no wind. Pilot shortage isn’t helping the regionals.

Cons: A two-stop flight turned into a three-stop flight and lost connecting flights!

Pros: Boarding at Springfield was fast and simple. The check-in agent were friendly and efficient. I especially appreciated that the flight arrived early into Dallas. I had a little more time to find lunch before my next flight.
Cons: N/A

Pros: Nothing!
Cons: Flight was delayed due to poor maintenance that caused issues before take off. Of course safety is important but that is why maintenance should be done routinely and prioritised accordingly. The pilot on the first delayed flight (new airplane) was clueless, his exact words "... our analysis team from midwest needs an hour to figure out whether we can fly or not" This is after we have boarded the flight. Then after about an hour of sitting in the plane, he says "rumor has it that a new plane will be towed in..." What? Why didn't they stop boarding and just get the new plane in. And I don't appreciate the emails saying flight is delayed without giving any reason for it. AA could have certainly done a better job of communicating the issue. Further the flight crew including the pilot were acting like victims. If it were an Asian carrier like Singapore Airlines, the crew would be smiling and providing assitance courteously since they represent the airlines. Not flying them again.

Pros: I'm glad they didn't fly an airplane that didn't pass the mechanic's evaluation.

Pros: Boarding was more efficient than I expected. And the leg room was very good, but the seats were narrow. Narrow seats made it a bit uncomfortable for a long 13 hour flight. Crew was efficient and very friendly.
Cons: The sandwiches were too cold - actually had ice cycles. Narrow seatingwas constricting and entertainment wasn't varied enough.

Pros: The amount of things to keep you entertained for the long flight
Cons: I had to have my seat up the entire route so that made a very uncomfortable flight was never able to really rest

Pros: The flight itself was fine -- I never felt any major discomfort.
Cons: All three of our luggage were left behind in Chicago; normally it would not be a big deal, but we are leaving for a trip right away and needed our suitcases, clothes, and the souvenirs we had bought for our friends. This inconvenience is why I rated this flight low.

Pros: Amazing entertainment selection, comfortable.

Pros: nothing
Cons: had to take another flight, ticket agent was able to change me to a different flight on JAL. however, JAL could not access the ticket info and ticket agent would not take my payment. result was missing that flight, ticket manager told me it's my fault and tough luck no refund. American airlines told me the same, ended up losing my money for the ticket purchase. i booked another new flight with another airline direct. worst experience in my life using kayak.

Pros: The food and seat back entertainment were great, as well as the staff
Cons: Legroom was borderline inhumane, as a 5'10"adult I don't think it's too crazy to ask for a little more space on a 12+ hour flight. Good luck sleeping

Pros: Boarding and flight were on time.

Pros: The service was above and beyond expectations. Seats in economy are roomier than I'm used to. There was also many movies to choose from for in air entertainment. Food was delicious. Will fly Japan Airlines again in the future.

Cons: I loved everything

Cons: one staff member was extremely rude when asked for another beverage.

Pros: Everyone was friendly
Cons: Very tight fit.

Pros: Entertainment was great. I really liked the touch screens on the chairbacks. Food was fine for airplane food. It came more than I expected. Get sandwiches over the meals, they are better quality. A vegetarian guy had a hard time but the crew tried to help him out. Comfort was ok for a 13 hour trip. The chairs are not really the best and my back hurt after a while. Make sure you stretch! Crew was nice except for one lady. But she wasent rude just... non responsive. Other members were fantastic though. Boarding was very painless.

Cons: There was a problem with the plane and we were stuck with very warm conditions for 2 hours and 40 minutes before we took flight.

Pros: Smooth at GRR. A little Delay in CLT. It was a good experience because we weren't on a deadline to be somewhere.

Pros: Smooth ride and friendly helpful airline atendents.

Cons: Switch our seats that we paid extra to reserve, was not a fan of this! Internet also didn't work after we paid for it. However they did make things right already.

Pros: Gate crew provided frequent updates about the nature and duration of our substantial delay in takeoff. Polite and efficient crew
Cons: 2.5-hour delay caused me to miss connection in Tokyo. Boarding took a long time. Nearly one hour for my suitcase to emerge on carousel, well after all other bags. Legroom minimum in coach. Sandwich for the snack was frozen in the middle.

Pros: Everything was great their wasn't enough clarification as to what airline I was fliying. It said Japan air on my confirmation email but it would up being through American Airlines. The experience through American was superb but I would of liked clarity on such airline I was going to fly with.

Pros: Crews are very friendly, thank you

Pros: There was quite a large selection of movies. New releases to old classics. All free.
Cons: Boarding was delayed by a few hours due to mechanical issues but they did give us free food and drinks once we were on the plane.

Cons: My outbound flight to Manila had an overnight layover in Japan. I asked at the luggage check-in at O'Hare International Airport if they can check it all the way through as I had planned to go outside of the Narita airport for the layover. They told me I couldn't check the luggage all the way through and that I had to pick it up from baggage claim once I land in Narita. From there I had to check-in the luggage again on the same day. When I took my luggage out from baggage claim, I tried to check-in and the counter crew told me I was given wrong information. I had to keep my luggage with me until my flight the following day. On my return flight from Manila and another overnight layover in Narita, the check-in crew at NAIA told me I could check-in my luggage all the way through, and that they also allowed this at my outbound flight to Manila. The check-in crew at O'Hare International Airport gave me wrong information.

Pros: The seats were comfortable. The flight attendants were courteous.
Cons: The food was not too good.

Pros: Got to my destination on time.
Cons: Where to start? How about when I checked in at the counter, I asked the check in attendant to add my FF number on my ticket. They said they'll get right to it, handed me my tickets and sent me on my way. It never happened. Not a big deal, I can request the mileage post flight, but still something. Look at my tickets, that I had booked a week in advance and specifically reserved an aisle seat. My ticket says "Priority Verification," whatever that means. Turns out it means you don't have a seat, and you get the worst of the worst. So what seat is the worst? How about the middle seat in a row of 5. The middle in a row of 5, on a transoceanic flight... What kind of airlines has 5 in a row? The guy next to me spent $300 for his ticket, I spent $1200, for the same flight, and this is the kind of seat I get? The plane felt like it was straight out of the 90's, carpeted center walls, old seats, tiny tv's. Overall, a plane that felt had not been updated in decades. Took 20 minutes for a flight attendant to respond to the flight attendant sign. This wasn't during beverage or food service, just a normal time at cruising altitude. They also don't have eye masks. Every other transoceanic flight I've been on has them provided in the seat pocket, American Airlines doesn't even have them on the plane! Economy class has no USB or power outlets, the in flight entertainment is about a 5" screen in probably 260p resolution. Decent selection of movies, but you have to join the movie in progress or wait approx 10 minutes for the next movie to start. Legroom was okay unless you had one of the entertainment boxes in your way, then that takes up 30% of your space. Some of the tray tables do not have cup holders, on the top, bottom, or anywhere on it. Also my table was tilted, so every time I put a cup on it, it slid right off. Seems like a minor complaint, but eating dinner and fighting a sliding cup the whole time is a pain. Dinner and breakfast tasted decent, but you can tell American is cheap on the food. Most airlines will give something like a main course, a bread roll, fruit cup/salad, juice, small dessert. American gives you the main course and a fruit cup and that is all. Crappy utensils too. Overall, if I had paid maybe $200 for the flight, I wouldn't have any room to complain, but because American holds the government carrier contract for FY17, I had to fly on them at exorbitant cost, and would never recommend them to anyone.

Pros: It was a very peaceful flight. The crew was extremely professional, and courteous, one of the members went out of her way, and frankly it was the kindest flight attendant has been to me in a while.
Cons: The typical complaint you would hear regarding airplane food. Though, it does not warrant a true complaint of the flight.

Cons: Taking away headphones 40 mins prior to landing is ridiculous. AA needs to abandon Bose or figure out a better way.

Cons: The front desk did not allow me to board the plane. I am supposed to attend the memorial service of my Mom who passed away two days before.

Pros: All
Cons: N/A

Pros: Not much interaction with crew Felt crammed in
Cons: More leg room And don’t slam overheads so hard

Pros: Plane was good except the seat which was hard and not reclining enough and headset was “hard to hear”. Services were good but food (meals) were awful.
Cons: Need to look for better chef or food provider

Pros: Efficient
Cons: Free wifi

Pros: Not too much. Very poor compared with Asian airlines
Cons: Seat comfort in economy plus, food was terrible and cabin attendants provided poor service

Cons: Be on time!!

Cons: Wifi/entertainment didn’t work.

Pros: The crew did their best considering we were 3 hrs delayed and there were no snacks for any of the passengers.
Cons: Three hr delay with a 15 month old never good and not having snacks for passengers never good.

Pros: Food was decent. Loved the movie options
Cons: Could have used more water throughout.

Cons: As a result of arriving late on Air Canada we never made our flight to Tokyo. Had to rebook and fly Asians through Seoul. Asiana flight was excellent!

Cons: CAs of UA were not kind as usual. It was UA, so I didn't expect nice service from first.

Cons: Horrible customer service, crew looked and sounded like they hated their jobs. I chose ANA because I’ve had many positive experiences in the past where the customer service was stellar.

Pros: Nothing
Cons: I thought I booked with ANA, but it was actually United. Plane and crew all United. I expected domestic flight would be United but international flight would be ANA. Many people didn’t have seats until last minutes, no explanations, desk clerk was not helpful at all and had attitudes. And Food was terrible!!!

Pros: Service was very good, they were on time and considering the flight time food was good too.

Pros: Boarded on time. Smooth boarding. Departed on time. Landed on time.

Cons: Kayak's third party CS company gives me the ANA schedule while in fact I have to check in with United Airlines. Because of this, I was not able to check in on line in San Diego. Please ensure that Kayak & their affiliate are well coordinated with the information they send out to customers.

Cons: Pay for food, cold on plane entire time, everyone bundled up in blankets, jackets but staff friendly

Pros: Easy going all the way
Cons: Having to run from one side of Denver International to the complete other side

Pros: economy plua has a reasonable amount of room, good food for breakfast, nice movies in flight.
Cons: they canceled our flight to hanaeda and instead had us take an hour later flight to narita which is a 1 1/2 hour $30 bus ride away which they don’t pay for. this caused us to miss our connecting flight to Asahikawa, the last flight of the day. The connection time allowed was not nearly enough even if the plane had not been an hour late and there are no flights to asahikawa from narita. yo have to transfer to hanaeda. remind me not to fly United to Tokyo again as I’m pretty sure the flight was canceled because it was not full enough. Even the narita flight with all the hanaeda passengers rebooked on it was not full. So i suspect this may be a relatively common occurance on the hanaeda flight.

Cons: In both airports I was wheeled to gates and left in the way of people coming and going. I tried to get the attention of airline employees and when I did they told someone else and so I sat for between 40-60 minutes.

Pros: Comfy roomy seats, free WiFi, free coffee
Cons: Nothing

Pros: Short flight so not all questions applied
Cons: Too small seats

Pros: We landed safely
Cons: Delayed 2 hours.

Pros: Security Video was interesting. Seat was wide and comfortable.
Cons: Food was tasty, but strange smell was contaminated. Announce was so fast and unclear both English and Japanese. I felt no intention to communicate.

Cons: Ear phone jack didnt work,paying more every time i travel for less,extra to check just one bag,extra to watch a movie,uncomfortable conditions for 4 hours,extra to eat anything,becoming a joke

Pros: Nothing
Cons: They said it was due to weather but my wife flew out of Texas with now issues.... we were to meet up and couldn't till much later, no big deal that I pay for a vacation and have to start it late...

Pros: The flight was quick and easy

Pros: Boarded quickly and on time!
Cons: n/a

Pros: Left early and arrived early

Pros: Flight left on time! No problem in OHare with transferring planes. Next flight also on time.

Cons: Seats are very uncomfortably

Pros: The flight crew were kind and professional
Cons: My nonstop flight was cancelled and I was given a replacement flight with a layover. The cancellation was given with short notice and made for a stressful ride to the airport in oreder to make the new flight time.The layover was supposed to be one hour and ended up being 3 hours. This was very disappointing and exhausting flight. The ride was fine once on board

Cons: Delayed. Missed connection. Happens too often. Moving my business to southwest.

Pros: Quick boarding/deplaning and super friendly flight attendants

Pros: Nkthing
Cons: 3 hour delay, water didn't work in bathroom so there was no washing my hands, bathroom old and dirty, seats old, mismatched and dirty. Essentially a terrible flight.

Pros: Didn't take me long to rebook the flight when it got cancelled due to weather/pilots timing out
Cons: The way the whole thing was handled. I ended up flying on the 5th because of the issues with weather. My general problem was with the way the situation was handled. We shouldn't have boarded the plane on the 4th given the fact that the pilots were probably gonna time out anyway. Instead of wasting time, the protocol should've been to begin rebooking everybody to another flight. Just my two cents

Pros: I liked I got notified of the delay.
Cons: The flight kept getting pushed back and no alternatives were provided. I was able to get on a different flight after sitting at the airport for 6 hours because the delay text came after I was just about to the airport. Very inconveniencing for traveling.

Cons: We changed planes and was 5 hours late

Pros: Never will fly United again. First flight left early and we missed it.second re-flight arrived late to get us so we arrived too late to get our next flight. Here we are spending all our money in airports and a cheap motel in Chicago in the rain instead of being in Florida with our family.

Cons: I purchase the economy plus seat, hoping to get some sleep. But, the seat did not recline at all! It was so uncomfortable that I could not rest. This was not worth the extra $57 I paid.

Cons: Flights were all delayed or cancelled

Pros: This is not a long flight (Grand Rapids, MI to Newark, NJ: just under 2 hours). There was a minor delay for departure of 20 minutes that Kayak and United kept us well aware of. The Grand Rapids, Ml airport is one of my new favorites -it's small, friendly, comfortable and quick and easy to navigate.

Cons: Left about 15 minutes late. But we didn't miss any connections so everything turned out okay.

Pros: That trip was great to Housto!

Pros: Nowadays the gate closes 10 minutes before takeoff which really helps get the plane off on time as we can make connections. Some may not know this and find it frustrating. As a regular traveler I appreciate the move.

Cons: I cancelled it and it appears it didn't really cancel

Cons: Our plane was delayed leaving Grand Rapids. Once in Houston there was no gate available causing another 10 minute delay. All bags were required to be checked plane side so once we finally got off the plane it took another 10 minutes to get our bags. Many passengers had tight connections and had to rush to their next flight. My connection was already tight as it was - and I had to go to a completely different terminal very far from where I was to catch it. Five of us were on that flight connecting to San Diego. We finally made it to the gate. The plane was still there but the door was closed so we were not allowed to board. It was the last flight out so we were stranded in Houston overnight. This caused me to miss a very important medical appointment this morning - and to have to cancel client sessions leading to a significant loss of income.

Pros: United always has the cleanest planes I've been on the offer a lot for what they have.
Cons: Seats are a little tight. I'm a 6'4" male knees always in the back of a seat makes for an uncomfortable ride. However the seats are the most comfortable one been on in a nation wide travel.