Daily cleaning, installation of cabin HEPA filters on flights from Michigan to Tokyo
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Scores according to KAYAK customer reviews
Pros: "The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by."
Cons: "The movie selection could have been much better for such a long flight."
Pros: "The seat was comfortable, the food was delicious and the aircraft was clean."
Cons: "Boarding was awful. The staff definitely need better training at adapting with the Covid 19 situation. Especially, when it comes to unexpected occurrences regarding test certificates and sudden new regulations. Not everything is always black and white and not everyone has the same capacity to afford rebooking flights or re-testing. Treatment of foreigners in general at the LAX airport, on my flight at least, were unprofessional and inconsiderate. I generally like flying with Japan Airlines but after what I have seen and experienced personally I’m not so sure it is still one of my number one airlines to fly with anymore."
Cons: "I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket."
Pros: "The experience was really good. I’ll be using JAL again."
Cons: "Keep doing a good job."
Pros: "JAL operates with incredible efficiency."
Pros: "Boarding very efficient."
Cons: "Boarding in New York could have been better organized"
Cons: "I am satisfied with AA overall."
Pros: "The crew members polite and nice."
Cons: "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."
Pros: "The EMIRATES flight was nice. Japan airlines has good leg room."
Pros: "The crew were very friendly."
Cons: "The entertainment selection is really small."
Cons: "Air on the plane was stuffy"
Pros: "The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines."
Cons: "The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO."
Pros: "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
Pros: "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."
Pros: "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
Cons: "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
Cons: "No AC"
Pros: "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
Cons: "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
Pros: "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
Pros: "Very clean and modern aircraft. Staff were friendly and attentive. They provided directions and a guide for travelers transitioning from domestic to international flights. Strongly recommend Japan Airlines."
Cons: "Nothing, well done."
Cons: "You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation."
Pros: "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
Cons: "Can't really say anything bad! It was great!"
Pros: "The meals. The attention to service details. The seats are better."
Cons: "Ticket reservation follow up."
Pros: "The flight attendance we're awesome"
Cons: "Nothing. This was a great flight."
Pros: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
Pros: "Superb services!"
Cons: "I don't think there's anything I didn't like during my journey"
Pros: "Good quality food. Between-meal snacks. Great selection of media entertainment. Convenient power available at each seat including USB right in front of you. Many handy pockets in front of you for storing various items."
Cons: "Little surprised that the attendants were a little difficult to understand in English. I imagined their English would be pretty good."
Cons: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
Pros: "Nice and quick flight, had a free space next to me on plane"
Pros: "I liked the overall service and professionalism."
Cons: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
Pros: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Cons: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Pros: "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
Pros: "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
Cons: "Aisle seats not very private, remote control not intuitive to use"
Pros: "Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this."
Cons: "They made me pay for a seat that they gave to other people for free. Really messed up."
Pros: "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
Cons: "No food offered, not even a biscuit, only very basic drink selection."
Pros: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
Pros: "Food served was actually pretty good."
Cons: "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."
Pros: "Nice people, good food"
Cons: "Old-=fashioned business configuration"
Pros: "The seats were very comfortable, the staff were friendly"
Cons: "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"
Pros: "All was fine"
Pros: "Friendly staff"
Cons: "only drink provided but no snack"
Pros: "Service and polite staff."
Cons: "Not much space between the seats for my long legs."
Pros: "The crew were the nicest group of flight attendants I have ever encountered. The offered assortment of snack during my flight. I got a scented warm hand towel before they service me a meal. They even use real silverware in economy"
Cons: "The only thing I didn't like was the temperature of the plane. It was quite hot (felt like 75 degrees inside)"
Pros: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
Cons: "Free Wi-Fi would be nice"
Pros: "Crew was very pleasant professional and caring."
Cons: "Seat bottoms could be more comfortable."
Pros: "Cathay and JAL Provided excellent customer service throughout the the flight. Everyone did an excellent job and went out of their way to make sure I made flights and had what I needed."
"The best airline ever"
Cons: "Food options were very similar. And the pre-made meals are hit or miss"
Pros: "Crew were so much helpful, really appreciate, my wife got sick, they have been amazing"
Cons: "Seats be little spacious"
Pros: "On March 4, my wife and I made a flight from New York to Sydney with a transfer in Doha, Qatar. We flew the Qatar airline business class. Everything was great despite a very large flight. New plane, very clean. Wide comfortable seats turning into a large comfortable bed. Great menu and good wine list. All staff are professionally trained and very friendly. All this made this flight very comfortable and we were not tired."
Pros: "Crew was amazing"
Pros: "All great experience!!!"
Pros: "Crew was receptive"
Cons: "Food boarding"
Pros: "The food its disgusting"
Cons: "Better service and better food"
Pros: "Great food, great seats, everything was smooth overall"
Pros: "Everything- leg space, crew were great, relaxed atmosphere, great entertainment systems"
Pros: "The crew was super nice"
Cons: "Food. Usually I have had no complains with food in Qatar but the chicken dinner/lunch was really bad this time."
Pros: "the crew was amazing"
Pros: "aircraft so silent"
Cons: "the flightvwas so turbulent and it was full. imagine standing 12 hoyrs next to some stranger who's Going to sleep and fell on you. Upgrade to Business class eas not available..."
Cons: "Cancellation of the flight could have done before boarding."
Cons: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."
Pros: "Nice airplane, great crew."
Cons: "Beef stroganoff was terrible"
Pros: "Smooth flying regardless of the air wake turbulence, excellent treatment from flight attendants. I felt safe during the flight."
Cons: "Give more time for checking in the luggage, Cancelation my flight with 0% reimbursed on my funds, on boarding time 10 minutes delay was truly unfair."
Cons: "Food options- they start serving from front when they reach behind of plane food options exhausted. Pls ask ground catering to provide more non veg food The cabin temperature was close to freezing on the GOi-DOH international flight. No blankets provided when asked for blankets was told by the Indian air hostess on board the Qatar Airways flight that there is a shortage of blankets and they had to give children first Flight was at 3:50 am at this early tme pls provide blankets for all specially if it is freezing"
Pros: "Crew members were very accommodating and helpful (Valencial & Hanane). They go the extra mile to make sure that we were enjoying the flight in the best possible ways. This is what makes Qatar Airways stand out and different from the rest."
Pros: "Very comfortable flight with excellent service."
Pros: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Pros: "Flight attendants very attentive and helpful, wheel chair provided at Doha airport by helpful and friendly staff, comfortable seating in business class. Overall I would give my flight an A rating."
Cons: "I do not have any complaints, except one bathroom I used was not as clean as I would have preferred."
Pros: "Good service but need to improve food quality and quantity."
Cons: "The flight attendant dropped a suitcase on my head when I was sleeping. I had terrible headache, nauseous, and dizzy with some really uncomfortable neck pain. The staff tried to get me to take medicines that I could not read for nauseous but I would not. They said they were prescribed by a doctor! What doctor. The flight was the longest worst ever! 14 hours - nothing to eat or drink! In addition, the head flight attendant said the baggage compartment over my head was a problem as it opens all the way down and bags fall easily out. The bag was easily 30 pounds and landed directly on my head. I suffered a concussion."
Pros: "the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper."
Cons: "i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us."
Cons: "Extremely small leg pitch"
Pros: "Good legroom, friendly crew."
Pros: "Doha airport is easy to move through; They put me in an exit row behind a bulkhead has plenty of legroom."
Cons: "Reading light wasn't aimed properly, and there was nowhere to put anything because of it being an exit row behind a bulkhead. That meant, that I had to hold anything I wanted during take-off, and landing, and the entertainment system had to be stowed during those times as well, so I couldn't even listen to music as the only controls were the touchscreen."
Pros: "They had a surprise business class update waiting for me. Wonderful experience."
Cons: "The customer service is terrible. They refused to accommodate me for a 19 hour layover with a complimentary airport hotel stay, claiming there was an earlier flight--that was still 12 hours away, that I would have to pay to book anyway. Pure scam to get you to pay to upgrade your flight, pay for hotel or be condemned to stay in there airport for a whole day. Never ever again! Don't fly them!"
Cons: "I planned a wonderful vacation for my birthday only to face a horrible experience. Not only was the flight uncomfortable, but my television did not work. There was a huge box underneath the seat in front of me which prevented me from stretching my legs outward. The television was on but the screen itself wasn't operating. I reached for the remote located in the armrest only to find the entire piece missing. Only the base was there. I asked the flight attendents three times if I can move to an empty seat and they said "give me a moment". The moment never came. I really expected more from this airline."
Pros: "Upgrade to 1st Class. Very grateful for the experience. Outstanding service. Very professional crew. Awesome recliner seats. What's not to like about premium service?"
Cons: "Too short leg :( This upgrade would have been awesome for the longer leg of the trip (for a much needed decent sleep)."
Cons: "horrible customer service at the airport. very unaccommodating."
Pros: "Departed n arrived on time"
Cons: "Small old plane crow were tired I think"
Cons: "I checked in a couple of hours after checkin open but unfortunately I could not get my preferred window seat, got a middle instead. But still the leg room would have been ok but the middle seat (second row behind the bilkhead row) had the front passenger's entertainment system arranged across the footwell, not sideways, so it completely blocked the footwell and prevented any stretching of the legs. I am a tall passenger and this caused much discomfort on the flight, I had to keep getting up to walk around. I also found the seat bottom quite uncomfortable (not enough padding I think), butnghis could have been made worse by the footwell issue. Regards Neil"
Cons: "The business class seats on this A330 are to tight when turned into a bed."
Pros: "Airport staff."
Cons: "4 hour flight wolith no entertainment system and old aircraft was a huge drop I am frequent Qatar airways customer, and this flight was the worst"
Pros: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Cons: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Pros: "Very spacious, good food & service"
Pros: "The flight service was great. We had a slight delay on the way back to Doha from Heathrow but they made up for it by getting us through security faster so I didn't miss my flight to Tokyo. Overall the timing was excellent and I got home without having to fork out any extra money."
Cons: "Song selections"
Pros: "The service from the crew was amazing"
Cons: "The food was not bad compared to some air lines"
Pros: "Perfect landing."
Cons: "My seat was too far from Toilet.."
Cons: "The first flight of my journey was delayed which made me late for my next two connecting flights. I arrived on vacation a day late. Paid for a hotel and activities that I never used. My bag arrived 5 days late. I had to buy clothes on a daily basis which ate up more time and fun money. The airline gave me nothing except empty promises and dismissive apologies."
Pros: "Please see above"
Cons: "Please see above"
Pros: "Food, service and hospitality all top class. They made my long trip home a breeze!"
Cons: "It took several hours to check in because the incoming plane from Doha to Bali was delayed, which guaranteed that most of us missed our connections in Doha. The line was long, slow and uncomfortable and the airline did little to ease our discomfort. They refused to allow us use of the lounge in Bali. I had to talk to multiple people in Doha for access to the Oryx lounge there and they at the end, reluctantly let me use it."
Pros: "Friendly staff, new aircraft, great food"
Cons: "Just some help with hand luggage"
Pros: "All services are simply best."
Cons: "If you can add more Indian food, that will be better."
Pros: "Lay flat beds and vegetarian food"
Pros: "emirates very great ... all the best craw could be more ingaged"
Cons: "wee booked emirates but fly with dubai plane fly dubai - you have a filling that all they wont is to sell staf but no comfor for the price"
Pros: "I am looking for something good put didn’t find Sorry"
Cons: "The departure time should be on time Our flight was delayed more than one hour"
Pros: "Live sport TV, on board wifi"
Cons: "More livesport TVs and browsing data."
Pros: "The seating was comfortable with nice ambience."
Cons: "The crew was polite in talking but arrogant in nature."
Pros: "Professional behavior of staff and overall cleanliness."
Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety."
Pros: "Crew is friendly, flight was smooth and timely."
Cons: "Why doesn’t economy class have a passenger lounge for passengers with really long layovers? I had a 15 hour layover and nothing to tide me over during that time. Ridiculous. Every half decent airline out there caters to all classes of passengers. This is an extremely elitist airline. Will definitely try to avoid"
Pros: "Excellent. All the staff were great and helpful."
Cons: "I forgot to ask them to put to add my quantas points for the flight home and an worries I can’t noe but need to try and do that tomorrow. There was no where to add them when I booked the flights."
Cons: "Before I start my complaint I would like to say that my family and I had 6 emirates flights this year and 5 of those flights were very good and we thoroughly enjoyed our traveling with emirates but this 1 flight came out to be the worst flight of my life. I made online check-in and chose our seats and all was successful but when we reached the airport and I opened my app, it displayed that online boarding pass was not available. After moving slowly in a long queue, when I reached near boarding counters, an official checked my name in a list and informed that there was some new tax applied on us and thus I had to visit counter 5 or 6 to pay that tax. We joined the queue of counter 5 but it was not moving at all and I noticed some people being served at counter 5 who were not in the queue, thinking that counter 5 might take longer, I joined counter 6 queue where there were only 1 family and 1 passenger ahead of me, for next half hour we stood there but that queue didn't move. Finally after some time another counter called me, he confirmed that I had made online check-in. We were given boarding passes and were asked to wait for tax processing, After another 15min, we were given all papers and were requested to move to the immigration counter. After immigration when we were going through final security check, the emirates official asked me to hurry up, I showed him that the security process was going on in front of him, upon that he asked why I was late to airport, I informed him that I made online check-in and I was required to be there 90min before the flight but I was there 150min before the flight and it was in front of him how long the tax processing took, upon that he said that I should have been at the boarding counter 240min before the flight and that I should be aware of the facilities at the airport (although it was my 1st time there). I had not made any complaint on what had happened so far to anyone and I was not rude to anyone although I was with my wife and 1.5 years old son who was crying coz of warn weather and thirst, we couldn't provide him with water coz we were standing in queues all the time. But hearing such comments from Emirates official were quite unbearable but still I stayed calm and reached at the gate. When I handed over the boarding passes, I was told that my boarding pass was missing and I was quickly blamed by emirates officials that either I reached there without a boarding pass or I had lost it. When they checked in their system it showed that I was already boarded, I understood that they gave my boarding pass to someone else but they kept on saying that I had lost it and also informed the same to plane crew, then they made a manual boarding pass for me and let me pass the gate. We were the last passengers to enter the plane. When I reached at my seat, there was someone else sitting there, upon taking attendant's help, it was discovered that the passenger sitting there had my boarding pass."
Pros: "The cabin, the variety of beverages and the time of the trip"
Cons: "Perhaps the strange breakfast and the TVs quality"
Pros: "Excellent new plane good food friendly staff excellent entertainment"
Cons: "Staff not bring drinks regularly enough"
Pros: "Food and service"
Cons: "Boarding in Dubai was not according to zones and it was crowded"
Pros: "Smooth ride, decent food, good entertainment."
Cons: "Long periods without in cabin service, people had to repeatedly ask for water or get up to get water. Boarding Gates were totally secluded from the shops and restaurants of Dubai airport."
Pros: "Special ordered food was good, felt like we ate too many times but it was a 15h flight. Extra legroom seats in exit row are great, but other passengers stand in front of you to wait for toilets. Not sure if entirely worth the money for that reason only. Entertainment options were plentiful."
Cons: "Other passengers that treat the public space of an airplane like their own living room or bedroom. Disgusting and rude. I'm sorry the flight attendants have to put up with poor behavior. Amenity kit seems a bit skimpy for economy class. Toothbrush was falling apart and not enough toothpaste. Bring your own on board."
Pros: "Crew was extremely accommodating and friendly."
Cons: "Too cramped- very uncomfortable."
Pros: "The fligh went smooth"
Cons: "The food"
Cons: "Late take off"
Cons: "Entertainment program could be more structured; remote control did not work as it should;"
Pros: "A lot of newly released movies to choose from. Time goes a lot faster if you can watch three two hour movies back to back. Crew was friendly and helpful."
Cons: "Online check in could have an easier option to request a special meal. I have a mild wheat allergy. I tried to call the Dubai office after 9AM before my return trip but, nobody answered. I just skipped the pizza and I was fine."
Cons: "I found out that my payment was not verified as I arrived at the airport and I wasn't informed my email or any kind of way about it. It was a total disaster. Deeply disappointed. Regards"
Pros: "I love the experience of fly with kayak and look forward to many more"
Cons: "Nothing. Everything was expected from a good flight."
Pros: "Very comfortable and smooth ride new plane from SF to Dubail"
Cons: "Business class too expensive for individual travelers"
Pros: "We love Emarites Airlines Service"
Cons: "When boardiing at Dubai entry used one gate with steps this was a minor inconvenience wth the friendly helpful assistance of the flight attendants."
Cons: "The food looked so bad and tasted even worse. Very very poor quality of food. My daughter and I , both would open the tray and close it back. We ate only the crossiants and fruits. Emirates need to improve their meals."
Cons: "Leg space too less. Cramped seats"
Pros: "Plenty of space, travel gift, nice people, good food"
Cons: "Bathrooms got dirty and filled with trash fast. It was kinda gross"
Cons: "The touchscreens on the 777s were a bit unresponsive."
Pros: "USB chargers at every seat Plenty of entertainment options and new movie releases Good food Tidy bathroom Extremely pleasant air hosts and hostesses"
Cons: "Being in Economy Class. The difference between Economy and Business Class is worlds apart"
Pros: "Once again, the food and entertainment selections were what I liked the most about the flight."
Cons: "The crew were a bit impatient with the passengers. There was a lady travelling with an infant, and she was not sure how to fasten the seat belt on the baby. It seemed to me that the stewardess was impatient in dealing with the passenger."
Pros: "The entertainment system was okay. The cabin crew did the best they could, but did run out of the [honestly very mediocre] food."
Cons: "Emirates' economy cabin is extremely crowded. The food is mediocre even for airplane food."
Pros: "Check-in was efficient and staff were extremely helpful. Flight itself was comfortable, food was actually tasty, and in-flight entertainment was great. Overall an amazing experience compared to US carriers."
Cons: "Boarding was a bit disorganized."
Cons: "For three hours since takeoff we were not served any food or drinks. I was dehydrated and my sugar level had gone low. When they finally served us, they said they did not have a vegetarian meal inspite of my having ordered a hindu vegetarian meal. on creating a ruckus they managed to arrange a vegetarian meal"
Pros: "Before we can reserve Child food while selecting the seats now no more, can this option be available again."
Cons: "Be sure to take your own water bottle with you on this long 14 hour flight. Both directions it seemed that the company approach to beverages was to serve as little as possible, perhaps to keep people out of the bathrooms. But the cabin air was so dry I could barely swallow at times one way drinking only what was provided, but the other way I noticed that my jet lag was greatly reduced when I carried and consumed an extra liter or two above what was provided. At one gate the security crew asked me to dump my water, but I had a small empty bottle with me that I could fill up at the spigot near the bathroom on the plane as needed."
Pros: "Overall the service and food was nice."
Cons: "I was not able to recline my seat, so did my daughter. This happened for the first time with Emirates. It was a 16 hrs flight and gave me back ache since the passenger in front kept his seat reclined all the time. it gave me less leg room as well."
Pros: "Everything was great. Crews were nice and helpful. Flight was early which was very helpful. Our luggage # was displayed on our screen efficiently."
Pros: "Average food on return flight. Fantastic entertainment options"
Cons: "(a) The steward was not willing to change my food selection."
Pros: "I never took this fligh . I also hope I wasnt charged"
Pros: "good leg room. good entertainment. most importantly very efficient operation, in and out always on time"
Cons: "i asked for tea three times on ek860 and then i got coffee. no issue i drank it anyway"
Pros: "Food was good for all nations (although red wine was fair quality, over all was superb). Hundreds of movie channels classic and new ones (but some had no English subtitles)."
Pros: "beautiful stewardesses"
Cons: "seats not very comfortable food selection a little limited"
Pros: "Food and entertainment seemed a bit upscale."
Cons: "Young air hostesses with a bit of attitude. Wouldn't talk, just shake their heads in a weird way, to ask about what I wanted to drink or eat. None of my luggage made it."
Pros: "Please Refund my ticket"
Cons: "Lost baggage. It had important stuff"
"Couldn’t have been better."
Pros: "I loved all the updated COVID protocols and the commitment to a safe comfortable flight. The crew did everything possible to ensure the trace experience was as smooth as it possibly could have been and showed a great deal of patience with my family of five that moves kinda slow sometimes."
Cons: "Biscoff cookies in every snack bag. Those cookies one of the most integral parts of flying delta for me"
Pros: "Crew was kind and helpful. Very clean and made sure we were able to sanitize and keep our area safe."
Pros: "The seat súper confortable"
Pros: "The accommodation to the military service members!"
Cons: "Air fresheners should be used on the airplane."
Pros: "Crew was very welcoming and nice"
Cons: "There was a lot of empty space on the plane I wish they would’ve spaced passengers out evenly."
Pros: "Getting to know the crew who served me in delta one was great! Food service was done pretty quickly and good snacks available."
Pros: "Old aircraft showing its age."
Pros: "They left the bags at LAX. We we’re driving to Sun Valley and don’t have our ski clothes and equipment"
Cons: "Get our bags to us in the morning"
Pros: "Had seat open next to me"
Cons: "Delays on afternoon flights East create all sorts of problems; fewer options the later the arrival"
Pros: "Great entertainment"
Cons: "We just boarded pretty late for apparently no reason"
Cons: "Food offered in first"
Pros: "It was ok"
Cons: "Seat the family together"
Cons: "Wifi was completely useless. I prefer to pay to get simething."
Pros: "the young man who was our flight attendant was just terrible. He could care less about his job. Name I think was Nathan."
Pros: "Great crew serving God beverages and meals. The was a variety of Entertainment from which to choose."
Pros: "There is Nothing that like"
Cons: "If you allowed me to get in this flight everything would've been fine.?"
Cons: "Flight was delayed by an hour. No explanation given"
Cons: "The coffee could’ve tasted better."
Pros: "Crew was awesome. Movie was awesome. Delta always comes through."
Cons: "Seats did not match seat map"
Cons: "I fly regular this was an excellent flight"
Cons: "The airport."
Cons: "There was a dog barking the entire time that disturbed everyone."
Cons: "Gave confusing instructions on transfer"
Cons: "The person next to me"
Pros: "Free messaging during flight was REALLY nice!!! Smooth flight, early arrival, good coffee, variety of drinks, entertainment system worked very well and fast."
Cons: "Seat bottom cushion was not comfortable, also I think my seat was broken as any time I leaned forward it returned to upright position. Food was good but need more snack for a long haul flight. Needed more drink offers between meals."
Pros: "Great leg room"
Cons: "I was next to an obese person who literally took half of my seat. That was extremely uncomfortable."
Pros: "Crew was pleasant. Boarding was fast and efficient, nobody bumrushed."
Cons: "The non-reclining seat right next to the bathroom door opening should not exist. I was miserable there; I swear everyone on the plane made sure to take a dump on this <2 hour flight. Also none of the windows on any of these small planes line up with the actual positions of seats and it sucks."
Pros: "Easy boarding nice clean and spacious, I am tall so it is sometimes difficult to have enough space in aricraft. Staff was very nice, polite and helpfull during the long 12h flight, very nice job indeed!"
Pros: "On time boarding, quick, friendly staff, extremely helpful"
Cons: "Gate should be bigger to seat all passengers patiently waiting. Was a mess of people sitting all over the floor"
Pros: "Good staff, plenty of room, comfortable flight, smooth flight"
Cons: "Some passengers behind me didn’t get snacks and drink"
Pros: "Once we finally boarded, it was fine- plane was new and clean and entertainment system was great. Agents did the best they could with limited information on flight status. Provided snacks at departure gate- but they were all unhealthy."
Cons: "Flight originally booked with 2:30pm departure time, was pushed to 4:30pm a few weeks in advance. Then the flight was delayed on the day by 30 minute intervals until 9pm. Finally, we were switched to a different gate to board a different plane. Then sat on the plane at the gate for another hour so they could load all the bags. We didn't take off until 10:30pm- painful."
Pros: "On time. Clean."
Pros: "Movie selection was great!"
Pros: "Quick flight!"
Pros: "As always, the crew and amenities were first rate."
Cons: "We were initially told that our flight would arrive early. Then we sat on the tarmac for a half hour before anyone could be bothered to tell us we were waiting for the plane to be de-iced."
Pros: "The professionalism of Delta employees, timeliness of flt."
Pros: "Airport was being remodeled so there was a bit of confusion and lack of accommodation but other than that the flight was good"
Pros: "Excellent customer service"
Cons: "Wasn't anything to not like other than the passengers that try to rush off plane the moment it arrives at the gate."
Pros: "Great staff, snacks and beverages. Plane was brand new and nice. I think it had humidifier which was really nice"
Cons: "No TV behind seat. Boarding was a bit messy"
Pros: "The flight was bumpy because of storm but the pilots were expert at making the best of flying around it."
Pros: "I had to hassle Delta going down because they did not precheck me. Blamed TSA. Called customer service when I checked in online and they got it done without a hassle."
Pros: "The crew was very competent and friendly."
Cons: "Insufficient seating area, no meal offered."
Pros: "Delta changed me to another flight without charge and the rep was very accommodating and pleasant"
Cons: "Multiple delays, from 8:15 to 8:49 to 9:05 to 9:39 to 10:12 to 10:19 to 10:25. I am not joking. Honestly, if the delay is due to 'maintenance' for an incoming plane that has not left its originating destination, why quote any time at all? The check in rep did provide an announcement at 8:15 that although the time of departure had moved to 9:05 , he did not see how that was possible since our plane was on the ground in Richmond undergoing maintenance. I was in LGA. When I heard that, I changed to another flight, so the outcome was not as bad as it could have been. I am aware of these other times since my email is packed with Delta's notifications, which I welcome usually."
Cons: "No shoulder room"
Pros: "The 717 is a decent plane for short haul flights. Seats are comfortable. Delta crew was outstanding!"
Cons: "The general cabin vent (that runs down the length of the cabin) over 13E blows on the side of 13D occupant's head. Since Scranton is humid this time of year I also had heavily moisture-laden air blowing against me which occasionally felt like water droplets. The sound of forceful rushing air is annoying enough but the muscles in my neck were cramping due to the cold air on the first part of the flight. (This is NOT the personal, adjustable vent I'm talking about. I know how to turn them off and redirect air flow). Perhaps there is a a crew controlled adjustment that had been neglected during this flight. Started on the ground during boarding, continued throughout flight."
Pros: "Service was great. Seating was OK. It was a brand new vehicle, so the (climate/air handling) was great."
Cons: "Boarding was not well organized."
Pros: "On time departure and slightly early arrival"
Cons: "Airline food is just so inadequate in every way."
Pros: "Before we even boarded, the ticket agent happily found two seats together for my husband & I. The in-flight staff was particularly helpful. We had some medicine that needed to be refrigerated and they both provided a bag of ice for us to keep it in and checked back to replace the ice as it melted."
Pros: "It's good to flight public transit long time I'm the food is really bad pouring food"
Pros: "The audacity of your gross negligence in a time of global pandemic."
Cons: "Any semblance of social responsibility or ethical behavior."
Cons: "Boarding of all economy passengers was done on first come and stand in line, first served basis with no zone separation. This caused aisle congestion. I was randomly asked to check in my standard size carry one although many passengers with larger bags were allowed to take them with them. Overall there was a lack of planned approach."
Pros: "Great crew, especially on a long-haul flight. Decent food, considering how many people they were serving. Best bathrooms I have ever experienced on a large plane."
Cons: "Legroom, legroom, legroom!! If we are to be treated as sardines, at least pack us in oil. It gets worse every time we fly. Crew agreed; the airlines need to be put on notice. It makes their job impossible."
Pros: "The food was excellent, and the crew was nice"
Cons: "There was a delay on the boarding and they didn't provide a reason."
Pros: "There were many comforts to the plane even in economy."
Cons: "There is little leg room in economy for someone over 5’11”"
Pros: "Entertainment on Detroit flight was great as well as the seating, food, and crew.."
Pros: "So very comfortable with lots of room. The mattress pads for the seats were a nice touch."
Cons: "Food was mediocre."
Pros: "there is a big amount of space between the rows making sitting very comfortable"
Cons: "lack of ventilation above the heads"
Pros: "Great service, great crew! If available, will choose Lufthansa for my next flight! Friendly crew, smooth flying, great entertainment choices."
Pros: "The flight was smooth. The timing of the flight arrival and immigration was perfect. More than enough time to clear that process. The airline crew on board was professional and pleasaht"
Cons: "The seating was very close. Not enough room to sleep comfortably."
Cons: "Connection very very tight and stressful Had to run to connecting flight and just made it by <1 minute"
Cons: "Boarding was a zoo as the system was down -not very organized either. There was one crew member who was extremely rude and even as people boarded by her section did not greet people. Skipped a few rows with drinks and then told them there was no time to bring even a glass of water. Fortunately another crew member (who we also asked as they went by) brought water to those she had skipped who wanted it. My TV monitor was not working. Aging planes - need a thorough cleaning. The announcements were garbled and very difficult to hear."
Pros: "Crew. Courteous, engaging and supportive, of-course with a smile."
Cons: "Nothing on this flight"
Cons: "WiFi didn’t work most of flight and when it did required payment."
Pros: "Crew friendly"
Cons: "Waiting in the line long then expect"
Pros: "Very pleasant experience. Seats were comfortable! Nice to get a pillow and blanket at each seat. Also that the tv had a space for a USB plug!"
Pros: "Crews were very friendly"
Pros: "Flight was on time, boarding went smoothly. Seats not too comfy, knee room seems to be shrinking with every flight (transatlantic routes mostly)."
Cons: "I like wathcing European movies (German, French, etc.) when flying LH, but unfortunately they rarely have English subtitles."
Pros: "Great business class seats. Plenty of room and comfortable."
Pros: "I arrived at my destination completely unstressed."
Cons: "Security checks, but this is unavoidable"
Pros: "The temperature was moderate, not as cold as ususl. Stewards were very nice."
Cons: "Our seats were at the very back and the flight was quite bumpy at times. It left a bit late due to passengers not showing up and having to remove luggage. They wouldn't allow my husband to use his backpack as a personal item he had to count it as a carryon despite others having more carryon items."
Pros: "food, entertainment and most of the crew was great"
Cons: "Early boarding and then got yelled at for showing up 3min after official boarding time on ticket. no air vents for each seat. massive heat in airplane while waiting for taxiing"
Pros: "Everything. The flight was great and the staff were awesome. Thanks Lufthansa."
Cons: "Nothing, all was great."
Pros: "The service was fast. The employees were kind."
Cons: "Food on flight Detroit - Frankfurt was terrible."
Pros: "Crew was very helpful."
Cons: "Food for Indian vegetarian meal was very poor. Idea of chickpeas in transatlantic flight is not good! Crew did help out and offer another option!"
Cons: "the flight info was off"
Cons: "entertainment was not working! the flight to Frankfurt was late and I missed the connection to rome! crew told me to run for the connection but ad the gate they told me they had already put me on a later flight! no need to run like crazy across the airport if they had me already booked me on a later flight! missed my train connection in rome to bari...asked the airport lufthansa rep. to put me on a flight to bari but they told me they couldn't do it although there was a flight available!"
Cons: "Airlines Front desk delay, long boarding , poor food"
Pros: "WiFi on long flight from Detroit to Frankfurt"
Pros: "Service is outstanding in economy and puts US airlines to shame. Lufthansa is the best way to fly to Europe."
Cons: "Clearing passport control in Frankfurt is very slow. The setup is not very good for a world class airport. You need to give yourself at least an hour."
Pros: "Seat and service on board"
Cons: "It was difficult to watch the movies. Some of them were stuck and couldn't be played. Only after a while they "unlocked"."
Pros: "Tans it time to Amman is too long and that is the most distressing"
Pros: "Comfortalble trip"
Cons: "Boarding delay"
Cons: "Not well organized and food is unhealthy"
Pros: "The Lufthansa flight and crew were fantastic. Nice plane with amenities. It was far better than our return flight on Air Canada."
Cons: "My return on Air Canada."
Cons: "Being asked, when other passengers were around me, how much money I cary with me. This is a dangerous thing. I don't know whom I travel with, and I felt at risk knowing that other people know how much cash I have with me. Plus, the money were counted on the passageway to the plane, with people walking by. I strongly believe that you should change the method you ask and check passengers for cash. I heard other details that I shouldn't hear from another women who was also checked. What I ask is PRIVACY."
Pros: "The short flight from Naples to Munich on Lufthansa was comfortable and the seats were roomier with more leg room than on other airlines I've been on recently."
Cons: "Why I had to fly from Naples to Munich and then down to Zurich to take an Edelweiss flight (Swiss Air, horrible), is beyond me. Poor routing, plus, the Edelweiss flight took 10 hours to Tampa. My family flew from Naples to Paris and from Paris to St. Louis, Mo. in SIX hours. The four extra hours were excruciatingly long in cramped seats."
Pros: "The check in process was fast"
Cons: "All the flight were bumping and landing felt very dangerous"
Pros: "Most of all."
Cons: "The headphone connection method. It is difficult to replace the headphone w/ your own because the connector is located deep in the headphone compartment and you cannot see it in easily. As far as you use the built-in headphones, no problem."
Pros: "The flight from DTW to FRA was made that much better by a particular flight attendant who actually remembered it was my first time flying. She checked with me personally as we were disembarking in FRA to see how my flight was. I unfortunately did not catch her name, but she was the highlight of the flight. If I fly again, I will definitely fly Lufthansa for flight crew like her. I skipped the evening meal as I was feeling unwell, but I had the breakfast. The fresh fruit, and especially the watermelon was delicious. There just wasn't enough of it."
Cons: "The seat cushion was rather stiff and made the 8-hour-long flight just a tad uncomfortable."
Pros: "On time and friendly crew"
Pros: "The food was good and the crew members were very friendly and caring."
Cons: "My flight was delayed by about 2 hours but we still made it to Germany with enough time to catch the Moscow flight and check out the duty free stores."
Cons: "Poor cabin crew behavior. Gate agent kind of reprimanded passengers to carry only one bag to cabin almost shouting at people in Frankfurt."
Pros: "I was travelling with small kids and I was asked t be boarded as first one. Therefore myself and kids were not required to queue"
Cons: "As I was with two kids when doing checked in I was not able to have three seats next to each other. I was required to negotiate in plane with another passenger to change the seat"
Pros: "The live streaming of the NBA finals game on the flight was excellent."
Cons: "The check in process was incredibly inefficient. I have never had to wait so long to check in my bags. The attendants were chatting and laughing while not helping customers and customers were unfairly taken from the middle of the line to jump the queue."
Cons: "Transfer gate is too far away"
Pros: "Boarding process, food and entertainment were excellent."
Cons: "Seats seemed a little small, even for economy."
Airlines flying from Michigan to Tokyo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Michigan to Tokyo
Masks required on board, masks provided on flights from Michigan to Tokyo
Social distancing seating
Middle seats unavailable to book on flights from Michigan to Tokyo
Testing for antibodies, testing for symptoms for flights from Michigan to Tokyo
Waiving of change fees. Search flexible flights from Michigan to Tokyo