Pros: "It’s nice that a snack was provided. Other airlines have stopped serving snacks because of COVID-19"
Cons: "Crew could have been more welcoming."
Cons: "I paid extra to sit in the front of the plane and the flight attendant kept an egregiously bright LED light on that shined in my face the entire 4+ hour trip. I was really tired and extremely upset that there was no curtain or anything to stop this light from shining directly at my seat."
Cons: "Three gate changes and then delays of ramp connecting to plane. It was ok"
Cons: "Left 5 hours late. Not notified til I left for airport. Sat on the plane almost 90 minutes before we took off. Flight was good"
Pros: "Crew responsive and kind. Seats with more leg room were great!"
Cons: "Meals a little pricey."
Cons: "The flight was delayed for quite awhile. I had been traveling all day and I just wanted to go home. We also were not informed why it was delayed for so long."
Cons: "Tv’s were fickle and my other seat had no audio."
Pros: "The flight was on time, and we boarded quickly and promptly."
Cons: "They sat me next to the bathroom which I found really disgusting. It was hard to eat while listening to people endlessly flush the toilet. Disgusting."
Pros: "Crew was great."
Cons: "Everything was fine. It was a smooth trip to Denver."
Pros: "The crew was great. They let me go back to see if I could find my laptop that JFK TSA did not return."
Pros: "The crew."
Cons: "Nothing was mediocre about the crew or delta. The other passengers around us made a 4 1/2 hour flight feel like 8 hours of hell."
Pros: "Crew was polite and very helpful."
Cons: "It would have been great to reiterate to passengers to remain seated when deplaning, until the passenger in the row ahead were approximately 6 Ft away."
Pros: "Empty middle seat; disinfectant wipes. I know these measures were implemented because of COVID but I wouldn’t mind having these last past the pandemic!"
Pros: "Highly attentive crew, extremely helpful, made a bad day bearable"
Cons: "This flight was probably great but I was not on it"
Pros: "The crew was amazing this round I got good seats"
Cons: "Forgot my earphones so I had to read a book. I never asked nor did I see earphones"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Pros: "The kind staff"
Cons: "Dirty bathroom on flight from Toronto Ontario to Atlanta. Smelled like urine."
Cons: "There was a mechanical delay and I ended up missing my flight. Even though I arrived 10 minutes prior to departure."
Pros: "The flight attendants were terrific. The food was marginal in business class"
Cons: "Too much to write down. Start at the counter and work yourself to the plane. I hope you get it right eventually, I’ll be flying Southwest"
Pros: "The incoming flight was late, but we still made it to Durango on time."
Pros: "After the GSO - PHL flight, I mistakenly boarded a flight to Portland Maine PWM. Why didn’t the gate attendant catch this error?"
Cons: "Attention to detail by both the gate agent and myself."
Cons: "Flight was super hot! And uncomfortable. Not sure if A/C was working"
Cons: "There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes."
Pros: "Uneventful flight! Love that!"
Cons: "The crew is just over it all. They are Tired & put out by the job. They cannot even pretend to like their jobs. Quite unfortunate."
Pros: "The size of the plane."
Cons: "Wider seats. More entertainment options other that the Limited Live Television options."
Cons: "The plane we needed for our flight arrived really late so our flight was then of course delayed."
Pros: "Good entertainment choices."
Cons: "Uncomfortable seat with insufficient legroom wouldn't recline. Inadequate overhead storage (full flight)"
Pros: "I am traveling with my 79yr old infirm mother. The crew was so kind & so helpful! On the scale of 1-10 (10=Best) they were like 100! Even though my flight was delayed a bit it was still VERY GOOD! Plus the flight was amazing. The flight was also amazing. Even though we were flying though a storm."
Cons: "You couldn’t have been on time because of the storm so there’s nothing that you could have done"
Pros: "Great value"
Cons: "The seats weren't very comfortable, but I could make due."
Pros: "Seats and layout was updated. More room in economy. Staff was personable 3 bathrooms in economy rather than just 2."
Cons: "Offer dinner service for a six hour flight."
Pros: "Service was really good. Everything on time."
Cons: "My tv was the only one not working in the entire plane! LAME!"
Pros: "I missed the flight because we were delayed out of NC. And I had to get a hotel since there were no more flights that night. I’m still stuck in Denver."
Cons: "Better accommodations by United."
Pros: "Crew was ok"
Cons: "Had to wait in plane for over 1/2 hour coming and going to Denver!!!"
Pros: "I liked the ticket price."
Cons: "The seat was very narrow with absolutely minimal leg space, and a carry-on bag was not included in the fare."
Cons: "There was a very strong smell of urine in the back of the plane. Unfortunately, I was in the last row (38F). They (IAH) should offer TSA precheck after customs in the "connecting flights" area."
Pros: "The boarding was fast and the flight was Short. Can’t say much about the food since the flight took only about over an hour. The crews were nice and friendly."
Cons: "The flight was delayed."
Pros: "Fast service"
Cons: "Delays were horrible and were extensive. Always seems to run into a delay or a problem when leaving the home airport"
Pros: "Not much"
Cons: "Cheap seats. And why were we not seated together when we booked way in advance?"