Cons: "THE FLIGHT LEFT WITHOUT ME AND THREE OTHER PEOPLE"
Pros: "Smooth flight early arrival crew was excellent"
Cons: "Nothing I enjoy delta"
Pros: "Seat comfort was average for a small jet. Bottled water was cold."
Cons: "Cabin was too warm"
Cons: "Appreciate the communication from pilot when on tarmac"
Pros: "The flight was safe and efficient."
Cons: "The seats on the 787 Dreamliner proved to be uncomfortable AGAIN this trip. 2 years ago we flew the 787 overnight and the seats were the same. Hard cushions, tight seat pitch, and little room to move about."
Pros: "Nice smooth flight."
Cons: "Tiny seats. No entertainment offered."
Pros: "The Movie selection was pretty good for such a long flight."
Cons: "Seats front to back is WAY too short in economy. Person in front of me put their seat back putting my movie screen 2in in front of my face. Plus, when a meal arrived, I had to put my elbows into my neighbors seat to cut because I couldn't put them front to back. Crew seemed uncaring."
Cons: "Boarding process was really poor. Long line for just dropping a bag off that I already paid for."
Cons: "Had to pay extra for seat assignment. Very tight seating; almost demands paying extra for "comfort seats." Crew moved my carry-on bag; should have told me or helped me find it when deplaning. No beverage service due to turbulence (understandable -- not their fault). Flight was delayed."
Pros: "Flight from Detroit to Phoenix had larger plane and more entertainment"
Cons: "Seats are so narrow. I barely made connecting flight in Detroit and there was no transportation to the next terminal. You’re on your own getting there and I almost didn’t make it. Both Detroit and Phoenix have nothing but wheelchairs and people pushing? Maybe we Should get some rickshaws?!"
Cons: "More seat space"
Pros: "Crew was very nice."
Cons: "Long delay with vague explanations why."
Pros: "Everything was nice"
Cons: "The price"
Pros: "Crew was helpful and food was good."
Pros: "súper comfy and got a seat upgrade due to my status so i looove delta. always on time and super friendly staff awesome.!!!"
Pros: "Arrived ahead of time"
Cons: "There was no food or entertainment. There was a problem with the seat of the person in front of me. He couldn't keep his seat straight and his head was in my lap throughout the flight."
Pros: "The seats felt roomier in this smaller plan than the bigger ones and one of the flight attendants was lovely!"
Cons: "It was so dirty! The flight attendant who spoke over the PA mumbled and was not clear at all in anything she said. Maybe she was tired and had a long day but she definitely didn’t seem to want to be there. I didn’t know that you got a receipt with your seat number on it because it wasn’t explained and that was my first time flying Delta in years. Overall one of the worst flights but thankfully it was fast!"
Cons: "There was a mechanical delay and I ended up missing my flight. Even though I arrived 10 minutes prior to departure."
Pros: "Delta flights are usually on time and the staff is always polite and helpful"
Cons: "Both my departure and arrival flight were delayed and I was not please with delay."
Pros: "Very attractive staff in flight"
Cons: "Having to unpack and repack when carry on bags are checked in waiting hall"
Pros: "The flight is short and easy."
Cons: "I always try to purchase an aisle seat. I feel like there is more room and I don’t feel trapped against a window. This flight a man with very broad shoulders sat in the middle seat. I felt like he should have paid for half my ticket since he sat in half my seat. Thankfully the flight is short. Had it been my second flight I would have been quite upset."
Pros: "It was short and fast."
Pros: "What I liked was getting to my house."
Cons: "The air-conditioning was extremely cold; on the positive side, I was given a blanket. The plane did not have any kind of tv screen in which to watch films or programs. Space was unbelievably tight between seats and rows; I cannot imagine a horizontally or vertically big person having any level of comfort. In general, the service was quite poor, making me wonder how does Delta treat the flight attendants, for they seemed tired and careless. The above did not happen in any of my other flights: Atlanta-Guadalajara, Guadalajara-CDMX, CDMX-Atlanta."
Pros: "Quick, efficient, affordable!"
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Pros: "Everything was in order"
Cons: "None really"
Pros: "The boarding was very organised and the crew very friendly. The snacks that they offer is great too"
Pros: "Plane nice and comfortable"
Pros: "Still the best great airline"
Pros: "Almonds were very good as snacks. Flught departed ontime and arrived early. Checked bag arrived in less than 20 minutes."
Pros: "The flight was great, the food really tasty and really nice plane."
Cons: "Standing in line for 5 hours without knowing what I'll be able to do. My entire body still hurts!"
Pros: "On time boarding in Seattle."
Cons: "Delayed in Los Angeles for about an hour. Checked on flight tracker and this flight is consistently delayed 20-40 minutes. Why hasn't Delta done anything to improve this?"
Cons: "Crew allowed passenger to leave bag on floor between seats on emergency exit. This is a safety violation."
Pros: "Crew was very professional and friendly."
Cons: "Seats too close together."
Pros: "The entertainment was good and we didn't get charged for the blankets, as in other airlines, though it would have been nice not have needed them, the plane felt colder than 70 degrees!"
Cons: "Longer delay occurred when another passenger got into an argument with staff. It took soooo long for security to come to fix the situation so we could continue boarding. We were also packed in like sardines. I would pay more for more room, though business and first class are available, they're way too much."
Pros: "Able to watch an interview. Then part of a movie which makes the time fly."
Cons: "Late departure. Late arrival. So I got my car and landed in terrible traffic. Which I had hoped to avoid."
Pros: "I liked: After check-in, I was given luggage sticker and told that luggage will be collected in Hyderabad which is my last destination, same was printed the sticker."
Cons: "I didn't like: While transition from Mumbai to Hyderabad, i was told to collect the luggage in Mumbai and check-in again which made so worried and confused."
Pros: "The infotainment screen on back of headrests."
Cons: "Awful experience. Delta left us stranded on the runway for 3 hours. Pathetic airline."
Pros: "I had a guy offer me his window seat. Nice guy. It was only 2 hrs. We arrived on time. Pretzels and drinks."
Cons: "No entertainment."
Pros: "Free games and movies in the headrest TV. Really cool"
Cons: "It was extremely hot and uncomfortable on the plane."
Pros: "I appreciated the helpfulness of the crew."
Cons: "On the flight to Kansas City we had movie screens which spoiled me and made me think we would have them on the way back to Atlanta."
Cons: "Delayed and crews attitude. Also being seated next to someone when the plain is half empty"
Pros: "Attentive crew, good atmosphere, comfortable seating.(no free food so 3* but short flight so OK) Pre flight...Soo helpful, wonderful assistant. Delta vs KLM...Not so...See below:"
Cons: "Little time for plane change at Atlanta. Atlanta rail excellent but plane arrival was late and time to cross airport limited. This was especially galling as I was at MCO early enough to catch the 1hr prior flight and requested a transfer to travel with a friend. There were seats available and Delta tried to move me but KLM would not allow it????"
Pros: "Flight attendants were very nice"
Cons: "Overbooking flights"
Pros: "Everything on Delta's part was very well done, and all of their employees were great. Arrived a little early, and very nice entertainment system over their wifi"
Cons: "Expensive ticket, ATL airport staff rude (not Delta employees)"
Pros: "I had a confirmed first class seat when I left Daytona I had row 20 when I got to Atlanta"
Cons: "They couldn't figure it il out in Daytona"
A 50 minutes flight whit 90 minutes delay, thanks American Airlines
Cons: "Smooth and enjoyable trip unlike the second leg to Aspen"
Pros: "After the GSO - PHL flight, I mistakenly boarded a flight to Portland Maine PWM. Why didn’t the gate attendant catch this error?"
Cons: "Attention to detail by both the gate agent and myself."
Pros: "Uneventful flight! Love that!"
Cons: "The crew is just over it all. They are Tired & put out by the job. They cannot even pretend to like their jobs. Quite unfortunate."
Cons: "My ticket did not allow me to use my status to upgrade. Never buying through Kayak again."
Pros: "Nice and easy. Smooth the whole way"
Cons: "DCA poorly organized"
Cons: "We waited in the shuttle bus for one hour while they determined the plane needed maintenance and found another plane to warm up"
Cons: "Would have been better if the flight attendant didn’t drop another passengers drink on me. They gave me nothing for being sorry."
Pros: "I am traveling with my 79yr old infirm mother. The crew was so kind & so helpful! On the scale of 1-10 (10=Best) they were like 100! Even though my flight was delayed a bit it was still VERY GOOD! Plus the flight was amazing. The flight was also amazing. Even though we were flying though a storm."
Cons: "You couldn’t have been on time because of the storm so there’s nothing that you could have done"
Pros: "Crew was amazing considering we had a delay for a 18 minute flight due to weather. They passed out water etc.. even though they didn't have to"
Cons: "Boarding process was chaotic"
Cons: "They need more space and better food"
Pros: "The attendant for my area was amazing. I was in the back of the plane and he was friendly. He helped me look for my power cord. He is an outstanding member of your team!"
Cons: "Nope, this was a great flight!"
Pros: "On times and good service - half-empty plane."
Cons: "No boarding by zone."
Cons: "Crew needs to improve their attitude"
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Pros: "Smooth Flight"
Cons: "Delayed on both flights"
Cons: "Boarding was haphazard"
Cons: "Not sure why it was a Finn-Air flight when it was an AA plane and crew?"
Pros: "They rerouted me so I at least salvaged some of my trip."
Cons: "They rerouted me for no reason making me miss my reunion."
Pros: "AA hired a stewardess from Taiwan who spoke to us in our language. She and her team all made sure our journey was comfortable."
Cons: "Delay was too long - thanks. The weather was cleared but still delay for no reason."
Pros: "Comfortable wifi enabled jet."
Cons: "Flight delayed over 2hrs. Inbound aircraft mechanical trouble. No info provided by airline. Maddening 10 minute rolling delay. "Your flight is boarding in xx(10) minutes and no airplane is at gate. It's just ridiculous."
Pros: "Ease of travel. Seamless boarding process."
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Pros: "Flight was not completely full so I got an empty seat next to me."
Cons: "We were delayed due to some balance issues."
Pros: "Not much."
Cons: "Staff at the check-in counter made fun of my surname. Bad start but not noteworthy unless combined with the rest of the experience. The flight was delayed causing me to miss another AA connection by minutes. Waited in line to be told I wouldn't get on a flight til the following day, they couldn't help with accommodation and I wouldn't receive my luggage until the following day. In short, AA left me stranded in a strange city at midnight with no accommodation and no luggage. It was 18 degrees and I was in t-shirt and shorts. What a memory."
Pros: "Best landing ever, like a butterfly."
Pros: "I got there in one piece. Even made my connection (barely)"
Cons: "TSA were abusing power and pulling ppl out of line like crazy. Tried to take Christmas toys from someone (and they weren’t in violation of anything. ) flight was delayed and took so long it would have been faster to drive to Charlotte. Whole airport was the most inefficient thing I have ever seen."
Cons: "No charges for cellphones on first class! (Plane looks pretty new as well)"
Pros: "Food and a/c"
Cons: "Two hours delay."
Pros: "Everything was excellent"
Pros: "Friendly customer service, good snacks."
Cons: "No negative actions or interactions."
Cons: "I am million miler in Korean air. It's a seven star airlines"
Cons: "multiple delays from American airline in Madrid and Chicago, not giving me good alternative, not owning the issue"
Pros: "Traveling out was easy"
Cons: "Coming back was harder. As this was booked via Alaska but flown with partner American - coming back American's website would not allow me to print my boarding pass. A note said I had to check with customer service when I got to the airport. Which took 40 min to get to a rep. Once there they had trouble printing. Had to call corp - then finally a boarding pass with 25 min to get though TSA and to the gate. #stressfull"
Pros: "Entertainment options were outstanding , 4 movies and 10 hour flight is quicker than quick."
Cons: "Nothing on the flight. Could not pre-board on line, so instead of a zone 2 loading sequence we got zone 4. as a person who flies to Europe 4-5 times a year I do not enjoy getting on a plane in the Zone 4-5 sequencing."
Cons: "Live Tv CNN did not work"
Pros: "Plane arrived early."
Pros: "I don't normally travel long distances, but when I do I fly with American Airlines. I found a round trip from Chicago to Los Angeles for only 170 dollars. I had an overall excellent experience. Thanks for the great hospitality."
Cons: "Obama ground stop in Philadelphia. No one knew in advance? seating very cramped. Entry to aircraft looked dangerous. It would be easy to fall to the tarmac. Very kow railing."
Pros: "It was nice to have TV screens for the flight."
Cons: "I asked for headphones several times and never received it."
Pros: "Love PTO, always efficient."
Cons: "It was a short flight so there was really no food or entertainment."