I liked the service and the food that was provided.
My suitcase was ripped on the back
I couldn't watch movies so I asked flight attendant she said " watch next screen ". But there was someone sitting! How can I do that!!! They didn't say sorry
Food quality was poor changed to smaller plane st last minute and had to get seats reassigned, no gin on the plane. Flight was delayed , your website was slow and could not do check in over the web, when I️ got to the counter 3 hours before my flight I️ was still delayed because I️ couldn’t do an online check in. Made it to the gate with one hour to spare but don’t think you should penalize people because of your own issues
Staff on board was friendly and professional
Check in counter was closed more than an hour before flight even though electronic tickets weren't working!
Food service, upgrade, and leg room
smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl.
I like the courteous crew members, very cordial & attentive.
The long wait on the aircraft after all passengers and crew were on board waiting for the oxygen tank to arrive.
It was overall a good experience, cannot complain about the service as it was great.
The weather caused a bumpy return flight but that is not the airlines fault.
One of the crewmembers (regrettably, I did not catch his name) was incredibly kind when I moved seats to accommodate a couple that wanted to sit together. He really made this flight great.
Seats were comfortable but the row I moved to did not allow me to recline.
Where do i start? It’s a short flight to be sure but air canada planes never feel like many Other airlines’ mini planes or puddle jumpers. they seem new, spacious, seat back Entertainemnt, just great. Also, there is no scrimping on Service. How many Delta or united or American flights have i taken on this route only to be told “coffee or water” and sometimes no coffee “the flight is too short”. Nonsense! Granted I was in business, but I had a full hot breakfast served and a full array of beverages offered. It AC can do it, everyone can. The flight attendant was lovely.
The flight was too short :)
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