Daily cleaning, installation of cabin HEPA filters
American Airlines, Air Antilles and JetBlue have all waived their change and cancellation fees on flights from Guadeloupe to the United States. Confirm policies on booking site.
JetBlue does not allow booking a middle seat on flights from Guadeloupe to the United States.
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Scores according to KAYAK customer reviews
Pros: "非常好的服务 机位也宽 舒服 下次回国还会订南方航空公司的机票"
Pros: "Everything but not esp food"
Pros: "Pam at the welcome counter of JetBlue in Syracuse gives the best service and is the nicest person. 5/5 stars."
Pros: "Straightforward and easy. Comfortable and roomy."
Pros: "Very courteous gate staff and flight crew"
Cons: "The Denver/JFK leg was 3.5 hours late I had to rush from Terminal 5 to Terminal 7 at JFK and nearly missed the second flight"
Pros: "Plenty of legroom, even in economy"
Pros: "Good choice of snacks for free. Leg room. Easy landing. Good choice of TV and movies."
Cons: "No complaints. One of the flight attendants seemed kind of annoyed, and put off by any request anybody made."
Cons: "Flight delayed for over two hours and then missed the connecting flight. Arrived at destination 2 days later via Cathay and the airlines lost my luggage. Until now my luggage is missing and no one has a friggin clue where it's at."
Pros: "The crew prior to leaving was amazing. My flight was cancelled and Yvonne was on thephone for TWO hours getting me on another flight and arranging my connecting flights in order to get me to my final destination as soon s possible. Observing her coworkers I realize this is the norm for them."
Pros: "The people were very kind and constantly available."
Pros: "Me gustaría hacer un pago extra para regresarme en primera clase porque mis piernas las tengo lastimadas mi correo en Marymar.email@example.com me podrían decir como lo hago yo regreso a Estados Unidos con la misma aerolínea gracias"
Cons: "Mis maletas de New York a Dubai fueron abiertas y me sustrajeron algunas cosas que llevaba de regalo a mis familiares en Filipinas"
Cons: "The crew woke me up several Times during my international flight. The cabin lights were on the whole time even though it was the middle of the night and everyone was trying to sleep."
Pros: "very smooth landing"
Pros: "It was on time and the crew was nice"
Cons: "Labeled both bags with the same code, SAS had to hu t it down"
Cons: "My flight was cancelled, the airline wouldn't provide me with a refund. They also had no other flights to my final destination so I was stranded in Beijing. They also lost my bag in the airport - I fortunately found that. I won't fly air china again"
Pros: "On time and plenty of leg room"
Cons: "No comment"
Pros: "I liked the plane size"
Cons: "Seats were not comfortable one didn't even recline"
Pros: "JetBlue is a excellent airlines"
Cons: "nothing to unlike"
Pros: "Comfortable plane, great entertainment and free WiFi."
Cons: "This was my first flight with JetBlue. I have nothing negative to say. It was a relaxed, pleasant experience and I will happily fly with them again."
Pros: "Love the crew!"
Cons: "Good enough for a 6 hour flight!"
Pros: "Easy flight. Enjoyable. Great leg room."
Cons: "Wish I could pick seats or pay for better ones when booking w kayak"
Pros: "It was my first time on JetBlue and the ride is extremely comfortable."
Cons: "The departure time of the plane was moved foward by 2 hours and we got no notification from Kayak or Jetblue. When we arrived at the airport they said we were lucky to catch the flight because it had been delayed. If the plane was not delayed, we would have missed our connecting flight with no communication."
Pros: "Very Roomy"
Cons: "Flying through New York JFK, airport and customer service is very poor."
Pros: "Good but could improve on food. We need more food, beside that I am satisfied"
Cons: "Service in general, nice plane it's new and large seating spaces"
Pros: "Потеряли один чемодан"
Pros: "Seats were comfortable with good leg room.. Free drinks was a plus."
Cons: "Significant delays leaving from the gate in Boston."
Cons: "It was great!"
Pros: "Check in and boarding super organized, beand new plane"
Cons: "Everything was great"
Pros: "First time flying with JetBlue - truly wonderful service & great flying experience - excellent entertainment, free snacks & friendly crew. They also made a schedule change at no charge."
Pros: "Good food, friendly crew"
Cons: "People issuing boarding pass not friendly"
Pros: "Love the seats and space. Cabin crew was friendly and professional. Pilot brought us in smoothly despite heavy cross winds. Thanks, Jet Blue!"
Pros: "We were served free snacks, even for a short flight (~1 hr 15 mins)"
Pros: "Roomy plane. Crew was friendly."
Cons: "This was a flight to Morocco. The first leg was thru Jet Blue to JFK. The second Royal Maroc to Casablanca. I had contacted Royal Maroc about excess and overweight baggage (the ticket was purchased here). I was told no problem pay for it upon check in. At check in I was not allowed to bring the extra baggage. I had originally told Maroc that it would be two boxes. It ended up being one. Jet Blue said I was not permitted to bring a box or a 4th piece of luggage. No feasible solution was offered other than to drive to JFK (10 hours from RDU). I would have needed to check in in less than 8."
Pros: "Nothing to like"
Cons: "Jetblue cancelled the flight 1 hour prior to departure. I had ordered a pkg through Kayak and had a departing flight to Asia from NYC leaving 2 hours after arrival. Instead of booking me on another flight that night to NYC, Jetblue rebooked my ticket for two days later. Even though I shared that we had prepaid the hotel stay and would lose that time in addition to a shortened trip, Jetblue did nothing to help. We were beyond devastated. We found our own ticket to NYC from Delta without help from Jetblue. This experience has left a very bitter taste in my mouth and destroyed my preference for Jetblue."
Pros: "Everything went great."
Cons: "Incomodos asientos. Pasajeros con mal olor en axilas."
Cons: "The flight was canceled and I had to get a cab from Shanghai to ningbo for $500 and didn't use the ticket. I want a refund."
Pros: "Good seats with ample of leg space, good choice of entertainment"
Pros: "My bags were checked in all the way to Penang."
Cons: "Could not check in online 24 hrs before. Got a scare that JetBlue did not have my reservation. Had to call JetBlue and waited a long time to speak to someone who could not help me and had to transfer me to one who deals with travel packages, then had to wait a long time again. I also could not pick seat but the agent who dealt with travel package luckily could."
Pros: "Very Professional"
Pros: "Lots of leg room. Good snack and drink options. Flight was on time. Everything worked from wifi to TV."
Cons: "Flight was canceled. No flights to JFK. Had to drive. Return through Logan, so car stuck in NYC. Nobody will route us to NYC unless we spend another $500 or more and Jet Blue rescheduled our flight to NYC on 2/26/2016 (2 days after connecting flight to Dublin). If you can find flight to NYC area from Logan after 430pm on 4/15/2016 and get Jet Blue to pay I will use your service forever and recommend to everyone."
Cons: "Flight was delayed and it caused me to miss my international flight. Had to reschedule it for the next day"
Pros: "First time flying jet blue. I loved the extra leg room! Since it was a holiday the Pilot made the movies on the flight free which I'm sure doesn't happen always. It did however make for a more cheerful Christmas flight."
Pros: "The flight was fine"
Cons: "But my baggage is lost and no one can seem to help me find it"
Cons: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Pros: "The crew and the food were great!"
Cons: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Pros: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Cons: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"
Cons: "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."
Pros: "The crew was very friendly."
Cons: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
Pros: "The schedule and timing"
Cons: "The airport, some of the crew, the aircraft seats, the entertainment system"
Cons: "No entertainment facilities"
Pros: "Crew great."
Pros: "crew great comfortable"
Pros: "The crew was wonderful. We were in business class which was modest but comfortable."
Cons: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Pros: "great food, entertainment and seat comfort"
Pros: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
Pros: "Crew was friendly and attentive but hard to understand"
Cons: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Pros: "Crew was nice, too short of a flight to figure out more"
Cons: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
Cons: "Arrived 5 hours late"
Pros: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Cons: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
Cons: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Pros: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Cons: "I just expected better toilet bag for business but what was given out was just basic."
Cons: "Flight was delayed by 1h30min, so we arrived very late"
Cons: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
Pros: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
Cons: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."
Pros: "Crew was very nice and the plane was clean and comfortable"
Cons: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Pros: "Plane was comfortable and new."
Cons: "Nothing really."
Cons: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."
Cons: "Please see comments above about this flight."
Pros: "Crew were pleasant most of the time"
Cons: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"
Pros: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Cons: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
Pros: "The cabin crew was very good!"
Cons: "The economy premium seats are very uncomfortable"
Pros: "Service was great, flight was on time and I really enjoyed everything"
Cons: "Little turbulence but overall it comes as usual so it was worth the flight"
Pros: "The airbus 380 was great and the staff very nice"
Cons: "Too mych bad smells after a few hours"
Pros: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Cons: "Only 1 bathroom (toilet) for all of first class"
Pros: "On time after latish start"
Cons: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"
Pros: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
Cons: "All airlines need to remove a row of seats and give everyone just a bit more legroom."
Pros: "It was on time and the crew was good"
Cons: "The food wasnt upto the mark"
Pros: "Crew very professional and nice food Boarding process well organized"
Cons: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Pros: "The price 50€ cheaper than the other operators. Quick flight. Kind crew."
Cons: "Lack organisation for checking. No difference if you have done the checking online. No breakfast on a 7am flight though included in the price."
Cons: "It was delayed"
Pros: "Pretty decent"
Cons: "Not much"
Cons: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"
Pros: "You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights"
Cons: "They lost my luggage"
Pros: "It was a 30min flight not much to say The crew on the ground really took care of us"
Pros: "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
Cons: "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"
Pros: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
Cons: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."
Pros: "The food was good"
Cons: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
Cons: "Meal choice missing kosher non-gluten combination."
Cons: "Very warm and stiffy air on board. Need change light. Very sad neon. Probably Boing style."
Cons: "Small leg space"
Pros: "nice crew; excellent check in experience!"
Cons: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"
Pros: "This plane was the nicest plane I had ever been on. Very comfortable and the entertainment was amazing!"
Cons: "Airplane food is airplane food I guess."
Pros: "Comfortable seats and good food/service throughout the trip."
Cons: "Larger plane. Had to crouch all the way to my seat. Seat was comfortable enough."
Pros: "The crew was wonderful and very caring, he made a difference in the overall flight. He was super friendly and ensured that I needed everything that I wanted and more."
Cons: "Probably adding personal entertainment on each seat would be great."
Pros: "It was 3 hours delayed"
Cons: "Fly in time"
Cons: "The flight from Boston was extremely delayed,but miraculasly, the boarding to conecting FinnAir flight 6, took extra 10 minutes, which gave me a chance not to catch it. Though, me and the AA rep., had to cross-run about a mile up and down the escalators at terminal 8 , my baggage was left behind and did not make a transfer to FinnAir 6. At final destination I was asked to file a lost baggage claim. If not the initial flight from Logan, everything should go smoother."
Pros: "All was good with the flight. It was a bit cramped, but it was an old full flight. Not a big deal"
Cons: "Nothing really"
Pros: "Crew tried very hard."
Cons: "Delays. Get on the bus. Get off the bus. Get back on the bus."
Cons: "The legroom on AA's new planes is atrocious."
Cons: "No legroom at all & PA announcements were twice the volume of other media on entertainment system."
Pros: "The fare rate. The boarding crew were good. The onboard crew were not too friendly. No smiles."
Cons: "The seats seem to be tight. I’m only 120kbs and 5’ and yet I’m having a hard time squeezing into my seat. The food was ok. Entertainment is a big zero. The plane is okd style."
Pros: "We took off and arrived on time. That was the only thing they did right."
Cons: "The service was terrible. The stewardess was clearly doing exactly what she needed to in order to not get fired."
Pros: "It was a small plane so the crew pulled larger totes and packed them separately. It worked very efficiently given the circumstances."
Cons: "Very tight quarters, but ok for short flight"
Pros: "The movie/tv system did not work despite a lot of time trying. Very disappointing when taking a long flight with a 10 year old."
Pros: "Loved the individual TV & ability to charge my cell phones"
Cons: "Very tight leg room, no food to purchase, no snacks."
Cons: "Hi, I couldnt make my flight as I was very ill and when I called to reschedule it, I was given a form to fill out and no help. So I am STILL stuck on Barcelona, trying to figure out how I can change my ticket and how much that will cost me. Why does it take a form? Why can't someone give me a price quote?"
Cons: "New plane and excellent service. The flight was on time and the crew was very servicial."
Pros: "Comfortable seats, attentive staff"
Cons: "More non dairy food obtions"
Cons: "Poor customer service"
Cons: "There was a 3 hour flight delay in JFK but to be honest there is a lot to do in the airport and Nice bars and shops next to the gate so I was occupied. Annoying for family picking me up in Scotland however."
Pros: "Delicious food. Very smooth flight had a great time traveling with this airline"
Cons: "The seats were uncomfortable and tight."
Pros: "I was surprised by the amount of room in the economy cabin."
Cons: "Check in very slow! The computers used for passenger self check in didn't work well. It took 6 attempts to read my passport, it never did read my green card, wouldn't accept my frequent flyer number. Other passengers were similarly frustrated. The attendant couldn't have been less helpful. I joined a line to check in with a counter clerk. The counter positions were seriously understaffed. The clerks seemed to be working quite slowly and were quite unconcerned about the growing line. I'm glad I checked in early for my flight!"
Pros: "I like that they let a 70-yo wobbly old man hobble the length of plane to get some hot tea because there's no climate control i the air craft, and let the poor old man hobble back by himself juggling the hot tea in his hand and trying his best not to fall. Plus I truly admire one of the air stewardess's ability to chew gum - she was chewing vigorously throughout the 7-hour long flight. Amazing."
Cons: "BA and AA is the best partners. Because both their air crew are clueless about service standards. A 7-hour flight from London to JFK, again no meal choices, no offer of drinks in between meal times - is this a standard Western service level?"
Pros: "Sad to say nothing"
Cons: "- boarding is poor in NY - service in plane extremely bad. Need to train their flight agents -they stole perfumes ((4) bottles and my watch Overall the worst airline I flew so far"
Cons: "Lost connection"
Cons: "Check in was total chaos. Food was horrible."
Pros: "It was on time and there was a pillow & blanket waiting in every seat."
Cons: "Poor video screens, no choice in fils without downloading & paying for their WiFi, and film language kept changing randomly from English to Italian!?!"
Cons: "Cannot believe how American a treated it's passengers. 3 hour delay to JFK. No apologies. Missed connection to Paris. Not any customer service agents to be found in JFK at 11:30 pm. No explanation on what next. No hotel.. Nada. I'll never travel with American again."
Pros: "I like assisting crew"
Cons: "Please make WiFi free low speed. Write anywere "Gate numeration is overall, without terminals""
Pros: "More leg room than expected, food was airline food, but not that bad considering. Plenty of beverages, great selection of movies. Hour delay leaving, but arrived only half an hour late."
Pros: "Ice cream as a snack was a nice surprise."
Cons: "This was a nine hour flight and the entertainment system was very old. There were screens in the middle of the plane with the movies chosen for you. On a flight this long, the customer should have options. You also were not able to control your the air. So the flight was freezing! The lunch options were meatballs or cheesy pasta. I thought these were risky. What has happened to chicken?"
Pros: "I initially booked my flight via Kayak for a cheap no hassle price"
Cons: "My initial booking was with Iberia Airlines and a few days prior to my Flight was switched over to American Airlines. Had i known I would be flying with AA, I would have opted for a more expensive option as I've a great disdain for AA. My flight from JFK was not the model aircraft I was promised and thus did not have ac chargers or Wifi in the plane. In my opinion, I was bait and switched via Kayak"
Pros: "Flight was on time and the crew were excellent."
Cons: "We get used to cramped conditions on domestic flights but normally get more for international flights. The 777 was very modern but small cramped seats (3 4 3 configuration) meant for a tough journey and almost impossible to sleep."
Pros: "I like AA because they are honest and kind. I received good value for my money."
Pros: "they would not let me up grade and there was plenty of room to upgrade"
Cons: "I am handicap and was not given a upgrade"
Pros: "Flight was ok, staff was professional and friendly. A good cleaning would be great. I'm average height and light build for a woman but I find the seats really are snugger than ever."
Cons: "AA didn't notify me of their change to my itinerary so I missed my flight, they cancelled my return flight from Europe, and only offered to refund my ticket when I spoke to a supervisor. I drove 5.5 hours to another city to catch a flight to Europe, believing my return ticket was valid as AA first told me, only later to learn they cancelled it. Thanks to AA, I currently I have no return ticket. Others on this flight and on my later Iberia flight were cursing AA loudly so I don't think my issue is an anomaly, but is more likely AA's new standard of conduct."
Cons: "in the gate the crew didnt let me took my only hand bag i have with my personel things including my medcian and cupe machine for brithing they say that my bag is big but itwas in the standert that i was allowed to take up to airplane i think the reason was i was the lat passenger to go in the air aplein and no space t o put the hand bag"
Pros: "The comfortable sitting and good hospitality by staff. Timely departure and smooth landing of aircraft."
Pros: "I liked the crew they were really helpful"
Cons: "The plane was to old I guess and it was a bit uncomfortable there was not enough space between passengers"
Pros: "Seat comfort, the crew and the actual flight were good."
Cons: "Due to the extended delay I didn't get back to my apartment in NYC and to sleep until after 3 a.m."
Pros: "The service AA provides is very constant in time and that is good"
Cons: "Chairs could have more comfort"
Cons: "The seats are terrible. On the first leg I couldn't use the back of the seat. Four hours hunched over in a tiny space is not fun."
Pros: "Lots of free movies."
Cons: "No free food."
Pros: "On time, clean plane."
Cons: "Crew announcements are too loud! What is that all about?"
Pros: "The rebooking services provided by Tawanna, who was very pleasant and helpful in a stressful time."
Cons: "Not getting home."
Pros: "I arrived at Dusseldorf"
Cons: "First flight was delayed 5:30 hours, so I was moved to different flights because I would not have made my connections but those flights were uncomfortable and had bad service and the people working didnt even so much as offer me complimentary peanuts"
Cons: "Pathetic airline service especially towards senior citizens.. One of the worst airline.. Poor baggage tracking system and Etihad staff lacks knowledge about their own airline.."
Pros: "Great flight attendants and agents, employees care about providing quality customer service to the consumer."
Cons: "No media device on the plane to provide entertainment and the seats are uncomfortable and tiny. My wife is 5'4" &120 lbs and found her seat uncomfortable...we were also sitting in comfort seats. It is 2016, please stop the madness of having coast to coast flights with no entertainment available."
Pros: "The crew on board the air craft was great"
Cons: "The Indianapolis to JFK trip was the first of three legs. My bags were only checked to JFK. I have a badly broken ankle and needed a wheel chair. I could not manage my luggage and crutches. It forced me to take a taxi to the international terminal, then ask strangers for help with my luggage once I got there. I am extraordinarily displeased!!!! I will not fly American again."
Cons: "Uncomfortable seats, no entertainment available"
Pros: "Great plane B 787"
Cons: "Paid online for food and most choices gone Overpriced"
Cons: "Dirty plane, nobody bothered to wipe the tray table and Black Mold showing (extensively) at top air vents. Very uncomfortable flight. AC needs to do a Much Better job cleaning between flights!!"
Pros: "The flight attendants were not kind to the customers and treated us like they were doing us a favor by working on the flight."
Cons: "The flight attendants at one time actually were talking about other passengers, who happened to be of Chinese descent like they weren't even there. Like they did not understand English. Just rude"
Pros: "Efficient and quick, no issues."
Cons: "flight was too bumpy"
Pros: "I loved everything!"
Pros: "We got there without crashing."
Cons: "Checking in and luggage drop off was chaos. One useless staff person failed to tell people where to line up to drop bags off until the end. She just stood there and if you asked a question she gave you the wrong answer. In Newerk we had to wait 2 hours for our bags. The man st the AC office had no idea why the bags were not coming and could not get someone to tell him and emotionally dithered and then fell apart. I will avoid travelling on AC again if I can. Worst flight ever. They did not have enough food on board either. At least the pilots were competent."
Pros: "Got to Newark fast luggage was off plane very quickly"
Cons: "Older plane no body at gate to drive jetway gaving us sit out on tarmac"
Cons: "Entertainment options are old. Food in unaccomodating for Vegetarians."
Cons: "Flight was on time"
Cons: "After landing in Newar. One had to exit into the terminal and in order to connect, I had to go through TSA again, and the line was way too long. I had 2 hrs between flights and was able to make the connection, but I'm not sure if I only had one hour... I would have probably missed my connection."
Cons: "Time is money. Instead of telling customers to arrive 3 hours before departure and it is their problems if they can make it, a better way to be helpful is to have representatives ready to spend 3 minutes to look at customers' status, offer feasible options and point people to the right directions right away. Be a part of the solution! Don't be such a pain when you can offer a helping hand."
Cons: "Incredibly disorganized"
Pros: "The crew was outstanding - pleasant and efficient."
Cons: "Entertainment: movie selection very limited."
Pros: "Very good overall."
Cons: "Entertainment selection poor and dated."
Pros: "at least we wereat a part of the wedding"
Cons: "first flight scheduled april 20 at 12:05pm cancelled. second flight for 4:15pm to laguardia cancelled. excuses for cancellation were given but not to our satisfaction. as a result we missed a good portion of the wedding we attended in new jersey"
Cons: "Missed connection because of their computer issues. The hotel they arranged for us was a 30minute drive from airport. We passed 50 hotel alternatives on the way. Nobody greeted us at the gate to explain our options. My luggage never arrived"
Pros: "Short trip, nothing too much to complain about or sing about."
Cons: "the entertainment system not functioning tjhat well."
Pros: "Tv options"
Cons: "I'm only 5'10" and my knees were digging into chair in front of me. Also, we had everyone boarded about ten minutes early (which is awesome) and we were told we would leave a bit early, but then sat there for about 15 minutes and departed even later due to long line for take off."
Cons: "Never made the flight and the only flight air canada is willing to put me on is 24 hours later. Very poor customer service."
Pros: "Flawless flight and friendly staff and roomy seating on Air Canada flight"
Cons: "Did not have food options I wanted - ran out."
Cons: "They wouldn't seat us together"
Pros: "Airplane features like the comfortable seating, leg room and window dimming capability. Head rest entertainment center and Flight Info graphics were great."
Cons: "Overall the crew seemed bored and tired with their job. On-board announcements sounded disinterested, and crew seemed tight and not overly pleasant."
Pros: "Everything was great I had a Blast"
Pros: "Overall everything was good, i liked the customer service of the crew. Boarding was on time. Everything went smooth. Overall I was very happy according to the price i paid for the Tickets. Customer, Tanmay Bhatt"
Cons: "Only thing that i would request is the screen of the Tv, If possible please make it good. Thank you."
Pros: "The crew handled things well in spite of some turbulence closer to EWR. Thanks for a smooth and easy ride into NYC/NJ."
Pros: "wonderful plane"
Cons: "NO WIFI!!!"
Pros: "organized boarding; timely departure and landing; baggage swifly appeared at carosel; younger members of the crew were great"
Cons: "Most senor member of the crew on the flight [female/blond] was flat out rude and clearly should not be interfacing with clients on flights."
Cons: "Horrible to say the least Never made it to Toronto"
Pros: "Short flight, crew is friendly, and easy boarding process."
Cons: "I find the Air Canada flights between Toronto and Newark are frequently delayed."
Cons: "it was delayed for 1 hour"
Cons: "Flight was delayed making me miss my connection. Poor customer service at the airport plus the fact that my baggage got lost however, it was delivered after 24 hours."
Cons: "No TV service on an 11 hour flight. Really? It's 2016 can we get Air Canada into this decade please."
Pros: "Air Canada has good service. Our flight was delayed and I only got one announcement. I think next time it should be more."
Pros: "Boarding of children at the beginning of boarding operations. Double thumbs up."
Cons: "At 2 hours into the flight I was most of the way through a movie. The crew then announced that some passengers were unable to view the entertainment system so they were resetting the entire system. Crew said passengers would be able to resume watching entertainment at the point they left off. Needless to say this was not the case. The entertainment system never got reset properly and did not function for the rest of the 4+ hour flight."
Pros: "the flight actually went"
Cons: "our gate was switched and then there were no updates until after the original boarding time passed"
Pros: "Flight took 1 hour instead of the scheduled 1.5 hours."
Cons: "Flight was a half hour late to board and then another hour late to actually take off."
Cons: "Plane edges were rather dirty with lots of debris. A little gross."
Cons: "* Worst food I have ever had on a plane. The crew did not even know what was in some of the food, which is not comforting if you have allergies. * Entertainment system earphones were so bad they were unusable."
Pros: "Got on flight"
Cons: "Got boarding pass but no signs to differentiate Air Canada counters (US-bound, domestic, international). Went to wrong counter and had to run to right one Booked flight. When I checked bag, I got a standby with hope that I could get on flight. Fortunately, I was able to make it. If I had connecting flights, it would have been a nightmare Same boring old movies and TV - 2 broke girls episodes. Just drink, nothing else for morning flight. Something to eat? It is an international (Can-US) flight Slow unloading of luggage"
Cons: "The airport crew lacked professionalism & courtesy when relaying information on the flight being delayed. Bad attitude from airport crew & lack of communication with delayed flight."
Pros: "The trip was amazing, for the extremely prompt and organized Japan crew boarding to the great and smooth flying despite the long time it took to get to Torinto"
Cons: "The food onboard could use an improvement, it felt very poor and flavorless. The Toronto immigration processing was cumbersome and time consuming, took us about an hour plus to clear customs which left us just enough time to make it to the gate for our connection flight to EWR. The process could be improved to allow for us to decompress enough to allow for a more relaxed connection flight."
Cons: "The flight was delayed twice, and then when we boarded, were told that the flight would be delayed again . . . and then informed that the flight was canceled. The staff did not know what was happening, and kept us on the plane for almost 2 hours, before letting us off and telling us there were no hotels available. It was a nightmare experience transferring in Toronto. The crew did what they could, but they were largely kept in the dark too."
Pros: "Efficient, vigilant and helpful crew"
Cons: "I found the seats quite uncomfortable which is unusual for me as I don't have back or neck issues. Once I was able to position the seat after take-off the comfort was improved."
Pros: "Flight attendants did not wake me up!"
Pros: "Service was good"
Cons: "Delay and almost miss my connection flight... and its not the first time with Air Canada"
Cons: "When did Air Canada stop providing meals on international flights? It was my first time flying in/out of Newark on Air Canada and was surprised I had to purchase food on an international flight. Chicken noodle soup in a cup was $3, was about the only thing that looked reasonable on the menu."
Pros: "Plane late, flight three hours waiting to leave"
Cons: "Had to wait."
Airlines flying from Guadeloupe have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights