Daily cleaning, installation of cabin HEPA filters on flights from Guam to Arkansas
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Scores according to KAYAK customer reviews
Pros: "Amazing crew"
Pros: "Crew, movies, comfort"
Pros: "The plane needed more leg room."
Cons: "Too hot. Bathrooms were dirty. No leg space in comfort+."
Cons: "I’m a pretty big guy so this won’t apply for many other people . But the seats didn’t have much space . It was a very uncomfortable experience. I have taken many other flights and this one was one of the worst."
Pros: "Korean air is a step above the rest. Best airline in the business"
Cons: "No WiFi on the flight, but there is so much media offered you really forget"
Cons: "thin seat cushions"
Pros: "Loved the pilot telling us a little about the flight crew and their piloting experience(Air Force) , and how he kept us abreast of flight status/timing , as well as our location at various points along the route. The crew was very very nice!"
Cons: "More leg room"
Pros: "Flights were both timely"
Cons: "WiFi on flight from Atl to Tallahassee wasn’t working at first"
Pros: "The flight was on time and quick."
Cons: "the number of kids......not too fond. :/"
Pros: "Leaving early and getting home early. Flight was perfect."
Pros: "Crew was fine - not their fault that DELTA changed my flight at the last minutes with terrible options on rescheduling my flight!"
Cons: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
Pros: "great trip and crew"
Pros: "Myself and my wife were rebooked and arrived home the same day. Albeit 7 hours late."
Cons: "Flight left gate on time, yet departed 1 hr late because deicing took almost 1 hour. There was only one truck working."
Pros: "We eventually arrived"
Cons: "Then, in Atlanta, the flight was delayed 3-4 times, and our departure was more than an hour late. Overall, not one to be proud of, Delta"
Cons: "plane was a bit old. tiny tv screen"
Pros: "Professional appearance of flight staff accommodating and sincete"
Pros: "The people were all really nice and helpful and fun. Food was great. Watched a fun movie."
Cons: "Boarding was a bit unpleasant when we had to stand in a crowd before the shuttle came."
Pros: "Seats more comfortable, plan wasn’t too full"
Cons: "No charging port for cellphone."
Pros: "Everyone was very friendly and concerned about us making our connections"
Cons: "The fact that they didn’t make sure all the paperwork was correct and our delay to NO was due to that issue"
Pros: "They were quick and efficient."
Pros: "I got home"
Pros: "The Delta flight was such a pleasant contrast to the funky Interjet flight that I took from L.A. to Mexico that my Economy Class felt like First Class."
Cons: "Overall the flight was good. It would be nice to see if we are Lincoln and Wi-Fi and the greatest selection of movies to its offerings."
Cons: "Got in early"
Pros: "What an easy flight. Run very well!"
Cons: "The crew seemed a bit tired, but it’s the season"
Pros: "Friendly Crew"
Pros: "All the staff are sincere in serving. It must be a direct result of the great management at the top. If the employees were unhappy and rude that also would be a direct reflection of the management. I use the same flight often and let the staff know I appreciate them."
Cons: "Snacks are small, but delicious cookies."
Pros: "Tons of free entertainment on the screen in front of your seat! Movies, games, and details on your flight, all available on your touch screen. USB charging is also available."
Cons: "No one told us they wanted everyone with a roller carry-on to.check their bags. An attendant told my sister that her bag needed to be checked. We did not receive this notification until we were at the gate, boarding."
Pros: "Free WiFi"
Pros: "It was crouded seat were uncomfortable otherwise ok"
Pros: "More seat room than expected for economy tickets. Good service, on time, polite staff"
Cons: "Duty free purchases not waiting for us at boarding like usual. Audio selection on entertainment was v poor"
Cons: "Seats are too small in both width and knee room"
Pros: "Service was exceptional, flights were on time and in some case, early, and communication throughout was clear!"
Pros: "Efficient hop to Boston"
Cons: "Connecting already departed. Scheduled on the next flight."
Pros: "consistently good"
Cons: "no problems... a little late because of uncontrollable factor... WEATHER"
Cons: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Pros: "Over all was okay, but when we all boarded the plane, they last minute said the pilot would be late, and delayed our flight for almost 2 hours. We were almost late to our next flight in Minneapolis to Raleigh which was also pretty upsetting. But, the service was decent, we didn't order any food besides the free complimentary drink & snack and the entertainment was very good. There was a wide range of films, shows, and podcasts to watch."
Cons: "Management was very bad- Delta screwed up really bad"
Pros: "Service was ok food also crew was friendly"
Cons: "Check in bags and carry on policy and space on airplane is stupid"
Pros: "As a frequent flyer, I get picky. Crew was awesome. Helpful and friendly. The wifi was horrendous and wouldn't connect"
Pros: "Flight attendants were competent."
Cons: "Air conditioning was extremely noisy."
Pros: "Good experience given that it was a long flight."
Cons: "How about meal service on the 5hr flight from Atlanta to Portland? The food for purchase options left much to be desired."
Pros: "Smith TSA check in, smooth boarding, dinner AND breakfast, phone charging port, headphones, sleep mask, ear plugs, and excellent entertainment."
Cons: "2 passengers booked at the same time got assigned different seats at boarding. Luckily one passenger was kind enough to switch seats."
Pros: "Overall.. It was Ok exept for the boarding experience described bellow."
Cons: "I bought the tickets through a third party website. Therefore, our seats were not assigned until the last minute, and once they were assigned, they were published in a screen with our initials. This practice was discriminatory and violateed our rights for privacy, We even felt that it could put our security in risk. I believe that one thing is not to allow clients to choose seats in advace because they bought the ticket through a third party website, and another thing is to discriminate an treat those clients as "second class" people. When I asked the person in the counter for the reasons behind this practice, she could only say it was Delta's policy to do it that way. In that sense I was very surprised with the practice because i bought an Airfrance ticket (not a Delta one) and I had travelled before in both airlines (Airfrance and Delta) and I had never experienced a situation like the one described. I strongly believe that Delta needs to review this practice."
Pros: "Going to NY the boarding zones changed by the gate so you could see your time for boarding."
Cons: "Going back to Orlando the boarding zone did not change from 1 and I was the last person boarding. I am not a frequent flier so it was confusing to me."
Pros: "On time, nice crew."
Pros: "Disappointed not to get a better seat as a Dimond member I was assigned to last row in the plane!!!"
Pros: "Great nonstop, friendly crew"
Pros: "The crew was courteous"
Cons: "Less people on the plan.e. Too full in time of a Covid Virus"
Pros: "Amazing route! Nothin like the island hopper! Great crew. Economy plus seating worth it on this route"
Cons: "In flight entertainment should be upgraded to on demand"
Pros: "Gate agent recognized that we barely made the connection from an Auckland flight, so she moved us to more-comfortable seats. Flight left on time and arrived early."
Cons: "Luggage did not make the transfer, but it was a tight connection."
Pros: "Crew was great."
Cons: "Entertainment center."
Pros: "A lot more leg room. Seats more comfortable."
Pros: "Onboard, sat down & fell asleep."
Cons: "The tv/entertainment system does not seem to have a FF/RW function. So if you have seen the beginning of the movie playing on the previous flight, you have to sit through it again."
Pros: "Empty flight- every passenger could have had their own row! Excellent piloting through a rough approach on a short landing."
Cons: "The weather upon arrival- uncontrollable. So, nothing else about this flight could have been better."
Pros: "Gusty winds in CID - the crew handled this quite well. Smooth flight."
Cons: "There was no UAL ground crew to greet us when we arrived on time (11PM) in Cedar Rapids. Poor communication."
Pros: "Premier access makes a big difference in service!"
Pros: "The seatback entertainment system was working today."
Cons: "They decried it as a pre-screening, which implies it is for everyone (perhaps because of an international flight...?), but when we arrived- they simply scanned our boarding passes without any additional questions."
Pros: "The comfort on board for economy class was great, I didn’t feel like a sardine in a tin can. The configuration of the Boeing 787 was also excellent. The crew was as well also great. Overall we were quite surprised."
Pros: "The pilot and flight crew were outstanding.... I’ve never had a smoother flight ... I told them as I was existing the plane"
Cons: "Not having videos on plane in seat sucked! Mediocre over priced Food"
Pros: "Captain told the truth."
Cons: "UA should have had a backup plan rather than waiting."
Pros: "Leg room was good in economy plus but no entertainment. Flight ran on time though."
Cons: "WiFi was broken and only refreshments offered! No meals for purchase only snack boxes that were horrible."
Pros: "None, Zero..."
Cons: "I did not like how we were treated by the United Airline Crew front desk when we were getting our boarding pass, they immediately say that due to myself having a Philippine Passport and A US Green Card holder they needed to check with Japan Immigration and in the end of waiting they said that we can’t board the plane because of my citizenship status and I needed to get a Japan VISA, I felt discriminated for something I do not know about when I purchased the tickets via online it doesn’t even show if there were any requirements needed in order for me to travel to Japan. My overall Review is a big ZERO and Unsatisfactory of how they treat their customers."
Pros: "Staff was great"
Cons: "getting off the plane was very time consuming despite being already landed. Not entirely sure why but this was the first time getting off a plane took some time. im sure the staff was working hard but I’m unsure why it took some time."
Pros: "The flight attendants were very welcoming"
Pros: "Easy boarding process, clear instructions and fast."
Cons: "Crew members seem totally uninterested in their jobs- no personality/no interaction at all."
Pros: "Direct flight"
Cons: "Airfare price. Friends were able to get a better deal connecting through Japan."
Pros: "Great customer service"
Cons: "My dear was extremely uncomfortable"
Pros: "There was limited service for drinks. It’s already very limited normally service. The weather was not bad but was the reason given"
Cons: "Reputation of United makes you expect bad service"
Cons: "Having to pay $25 for my small bag to check through on a ticket exceeding $400"
Cons: "I had booked seat 16C and checked in with that seat. It wasn’t until I was boarding, when I was informed my seat assignment had changed. I asked for my original seat back but was told by the gate agent that it was taken, for unknown reasons. It turned out, 16C remained empty for the entire flight. Flight crew said they did not know why the seat assignment change. I suspect it was done so that the passenger in seat 16D would have the row to herself. I would be very hesitant to fly United again after this treatment."
Pros: "Overall it was a fairly comfortable experience."
Cons: "The United WiFi was not working on my device. I could not connect."
Pros: "They dimmed the cabin lights so we could view a beautiful lightning storm. Polite and helpful crew kept us informed and comfortable."
Pros: "Flight Crew was helpful & apologetic for the inconvenience I incurred."
Cons: "The Who,e entire flight I had no Wifi and it was almost a seven hour flight."
Cons: "Wifi didn't work"
Cons: "The plane wasn't very clean. And I might have liked another option besides a weird trail mix for a snack."
Cons: "Food and service"
Pros: "Not much"
Cons: "Rushed to board earlier than scheduled time, only to sit on tarmac for extended period. Plane is decrepit, so old the airline is painting plastic parts to spruce it up. It even still has ash trays..... seriously how many decades ago was smoking banned on flights....?!?"
Pros: "The crew were polite and helped to assist the passengers who has the same seats."
Cons: "The entertainment on board was limited, shoddy, and frankly disappointing. Why you are asking customers to download the United app instead of providing onboard entertainment like almost every other airline in the world is unknown to me. In comparison with other airlines (particularly airlines in Asia), it was downright egregious. The airlines top people obviously have no interest in providing any comfort for the those who are unwilling to pay the extra money. I do not understand why the airlines believes people should have to pay for their own meal on a 7 hour flight when they've already shelled out the money for the flight. In addition, why should I have to pay an extra $89 for a so-called premium aisle seat? It's completely inexplicable that the state of all airlines in America have fallen to this level."
Cons: "Everything United is horrible worse airline ever!!!!! Never will I fly with United ever again"
Pros: "We flew in comfort the entire trip! Plenty to drink and eat. Too much actually. The business class cabin was clean, seats ample and comfortable. It definitely made the 6-7 hours of flying more bearable."
Cons: "Poor wifi service."
Pros: "Ticket price"
Cons: "Long layover"
Cons: "Had to wait at gate for a while before disembarking."
Pros: "Crew was efficient and professional while being very congenial."
Cons: "Seats would't recline due to the emergency exit behind my row."
Cons: "The sits where very uncomfortable. And the snack is awful."
Pros: "Pilot helped with luggage. I was using a cane and c sm very v short"
Cons: "Air quality"
Cons: "Delayed and delayed and at last cancled the flt. It's Uniteds tradition to cancled the late evening flt. Stupid airlines."
Pros: "Crew friendliness"
Cons: "Boarding was a mess with an adjacent gate exiting at the time of boarding creating a melee of people crossing queues. You have a carry-on baggage policy - stick to it. I wasn't carrying any roll-ons or large items but many of my fellow passengers were carrying multiple items in the hope of either getting them on or having them checked for free. Complete shambles with later boarders running up and down the aisle trying to fit their carry-ons into overhead lockers. Solution: Enforce one item only; Apply free checked items at the gate early. Apply a fee for items that don't fit and were not offered up for checking."
Pros: "On time"
Pros: "Crew was professional and everything took place as should"
Cons: "The lack of air conditioning was very uncomfortable. I was sweating a lot the entire trip."
Pros: "Short lines at Medford airport"
Cons: "Small plane"
Pros: "The flight attendant was super."
Cons: "Nothing really. I would like it if pilots would be more interactive. Tell passengers landmarks and cities/states they pass over. Seems no one does that."
Pros: "finally reached our destination"
Cons: "germany was apparently having a strike. all flights were cancelled. we were made to wait overnight. then sent to frankfurt. then sent to venice. couldnt land there. we landed in bologna italy. then made to wait overnight. then we flew to rome. then we flew to chisinau... finally. what was initially supposed to be 18hr flight. turned into a 5 day trip. i want a refund!"
Airlines flying from Guam to Arkansas have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Guam to Arkansas
Masks required on board, masks provided on flights from Guam to Arkansas
Social distancing seating
Middle seats unavailable to book on flights from Guam to Arkansas
Testing for antibodies, testing for symptoms for flights from Guam to Arkansas
Waiving of change fees. Search flexible flights from Guam to Arkansas