Pros: "Crew was amazing"
Cons: "Seats were very uncomfortable for a long flight"
Pros: "Crew was good, legroom barely adequate but we flew economy...."
Cons: "Late departure because of a seat on the plane was broken.... late arrival because they was already a plane parked at our gate. Otherwise not bad for holiday travel"
Pros: "Was a short flight. Crew was great."
Cons: "Boarding was a mess. Part way through boarding they opened up a second line to scan tickets. So everyone that was in line behind us ran up up to the front of the new line. Extremely frustrating for all of us that now had to wait longer."
Pros: "Comfortable seats, good seat assignment"
Cons: "Felt bullied by Hawaiian Airline from beginning of the trip as they picked me as a subject for TSA to check me thoroughly in Tokyo then Honolulu, missed my flight as the result. Will definitely avoid Hawaiian Airlines at all costs"
Cons: "We were 1.5 hr delayed"
Pros: "An entirely unexceptional airline that provides zero amenities for such a long flight."
Cons: "Charge me $20 more a seat and provide a meal and in-flight entertainment."
Pros: "The only reason I gave a “good” rating for this flight is because the crew & staff were courteous and patient, given the chaos."
Cons: "A lot happened. First system was down in SJC so it delayed boarding. Also passengers without seat assigned (and for some reason there were a lot of us) had to wait until all other passengers boarded before seats were assigned. Then in HNL we had to wait over 30 minutes before baggage came out."
Pros: "Great crew...helpful and friendly! They also provided a good meal, snack and complimentary wine for those of us in coach. No other domestic airline does that."
Cons: "While they say it has entertainment unit they don’t tell you that you have to pay for it and you have to purchase ear phones as well. Had seat 43E it doesn’t recline, pocket at back of seat broken, delayed 2hrs due to faulty PA system and compensation was a free punch cocktail."
Pros: "The breakfast on the way to Honolulu and the lunch on the way back to the mainland. The food was very tasty and made the long flight seem shorter."
Cons: "The seats are too small. There was also no way to update the seat, to pay for a closer seat, nothing. The booking should have allowed me to do this."
Pros: "Complimentary Guava Cocktail at the end of the flight, friendly crew staff, excellent boarding system, great pilot"
Cons: "Most movies were “paid” selections so I didn’t even bother, seats were very narrow even for a shinny person like myself. It seems that they installed more row of seats than much needed restrooms. They only had two in the back, only two in the middle of the economy section, I don’t know about the coach class and the first class cabin but as far as the economy class that was it, and that’s terrible. That is less than a half restrooms normally available on other carrier I’ve known. They should learn from ANA or Canada Air. The cabin temperature seems to be rather cold throughout the flight, yet there was no pillow (only paid one) nor blanket available."
Pros: "The Service, crew and flight were all good, very good landing."
Cons: "The flat bed seating was uncomfortable, I was squashed up and happy to get out of the seat on arrival. I was seated in 1C"
Pros: "I was able to charge my phone and the staff were very respectful and helpful."
Cons: "No WiFi for an 11+ hour flight... No vegetarian option for food."
Cons: "We purchased tickets with assigned seats and when checking in we did not have assigned seats. Had to spend an additional $80 per seat to get an assigned seats."
Pros: "Airbus. Smooth ride."
Cons: "Switching from Alaskan Air to Hawaiian Air in San Diego is near impossible. I got off at 9:25am and had to run out of the airport and down to another terminal, go through security again and run to gate 51 from gate 10. It is near impossible for someone who can’t sprint. I was the last one to board. Lost my window seat and luggage didn’t make it. In Honolulu I found out luggage hasn’t made it for at least three other couples flying out of BWI with these connections. This combo should not be offered when people select flights."
Pros: "The staff were above and beyond. Organized, on-time boarding. The pilots were great. The seats were nice. The tropical beverage offered was lovely. We had a toddler on board a few rows up who either screeched or cried the whole time, as in 5 of the almost 6 hour flight. A REMINDER TO BRING YOUR EARPLUGS. The parents did their best, and at one point I was in the aisle with mom and baby during some turbulence and the child got sick. I let the attendant who was serving drinks know about the situation and he didn't miss a beat and helped mom and baby recover, and got the area cleaned up. It might not sound like much but it was the above and beyond that most people don't realize flight attendants take care of routinely. I appreciated that."
Cons: "The sugary breakfast. I was so surprised that literally nothing in the breakfast did not contain lots of sugar. The bread was inedibly sweet, the nonfat yogurt was overly sweet and had a weird chemical taste. Please at least low fat. Grapes, one of the highest sugar fruits, were the only thing I was able to eat. Please consider offering low/no sugar breakfast options, and wheat free options. I would have loved a hard boiled egg and some cheese and fruit. Couldn't really figure out the entertainment screen. Couldn't get the movies to load. I wasn't that interested in the screen but others might be. Tip: the jack is in the armrest."
Pros: "Staff were friendly"
Cons: "aircraft was old and small for the distance and seats had zero legroom. Nothing good to watch in way of movies."
Pros: "Efficient boarding, quick beverage service"
Cons: "It is not nice to sell a window seat that actually doesn't have a window (row 27)"
Cons: "When I checked in i asked the agent to help me board early since I was carrying a fragile musical instrument. She said check back later. I had no seat assigned and was told I would be seated after all families were taken care of. I waited and waited and finally when everyone was boarded, I checked one last time because I was the only person left in the waiting area and the gate agent totally forgot about me. So she assigned me to a seat that had a wall in front of it and no storage space in the seat in front of me. I was livid. Thankfully I didn’t have to check the instrument but the hassle was a nightmare I really wanted to avoid."
Pros: "games on the monitor were fun to play. food was good and filled me up Attendants were all very nice ar the end of our flight, the attendant complimented my son and I for being very good passengers"
Pros: "No food for Vegetarians have to starve for six to 7 hours flight ( Two people-2 Travellers)"
Cons: "No vegetarian food"
Pros: "The over all experience was nice and the Hawaiian airlines personal was spot on for friendliness and help with my mom and her special needs and wheel chair assistance, it has made her first trip to Hawaii."
Pros: "That there were movies to watch, even though not such great options"
Cons: "Lost luggage that was gate checked, paid $600 extra for upgraded seats and they weren't great. We had a window seat but there was barely a window."
Pros: "The food and hospitability"
Cons: "Entertainment options were few and outdated"
Pros: "Acomadations were ok food and drink service were consistant good entertainment and hospitality"
Cons: "The only thing that I didnt like was due to my own actions with scheduling and non transferable tickets the insurance didnt cover anything complete waste of money and I had to cancel my charter due to issues with my flight and didnt recieve much help trying to rectify the situation all in all I lost a lot of money"
Pros: "The blanket and inflatable pillow were a home run with my wife and row mates."
Cons: "Rock hard seats and after 6 hours we were done. May need to get fat?"
Pros: "Honolulu to San Fran left on time and arrived a little early. My hip had started to hurt so they gave me assistance and arranged for assistance to meet me at my final destination. I had roughly 1 1/2 hrs between my three flights and it all flowed like butter."
Cons: "No coffee when we woke up in San Fran, but once in the terminal I used one of the excellent concession stands. Perhaps a compromise could be serving the coffee that comes in 12oz cans. Ito- En? is the brand. Simple choice- comes with or without milk.Ice coffee is better than NO coffee."
Pros: "it got me there"
Cons: "paid entertainment, very little food"
Pros: "Served food, on time departure and arrival"
Cons: "Entertainment expensive"
Pros: "Outlet at the seat in comfort section. Service, staff, boarding on/off, and inflight was great. Food was fresh and edible. Soothing sounds music channel. Playing Golf and numbers game. Blanket & pillow."
Cons: "The price to bid for upgrade to First Class was expensive. Doesn't allow you to select your own dollar amount as it's preset. Upgraded to extra comfort seating and not enough padding on the seat cusions. Not many tv and complementary movies to select from."
Pros: "The flight staff was amazing! It is really hard to fly 15 hours in one day but each flight was filled with amazing flight attendants and pilots!"
Pros: "The seats felt bigger in coach than Alaska, Overhead bins seem larger too. Gave food for the longer trips. Not bad either. The crew was very friendly and looked like they enjoyed their job. Boarding was fast, and plane on time. Liked having the small screen monitor at the seat."
Cons: "Like having 24 no penalty cancellation that other airlines have. If have a full flight like having a no charge to put your carry on luggage for free into cargo."
Pros: "Clean plane, good service"
Cons: "Only the coffee - too weak."
Pros: "Gate agents were very nice, I had very little time because of TSA being very slow. They helped me get to my flight with a few minutes to spare."
Cons: "There was not much of an option to adjust a cold draft near my seat."
Cons: "The flight was delayed 1+ hour. The ticketing agents were rude when we inquired about re-scheduling a connecting flight. They were not accommodating at all. They required purchase of in-flight movies. Next time I'm flying Alaska, at least the movies are free."
Pros: "Kind stewardesses, good food and snacks, and friendly people. This being a long awaited visit with my daughter, my flight was a great transition for which I am so thankful!"
Cons: "The flight was long and my back gets tired but none of that has any reflection on the high quality of service I received."
Cons: "The fact that flight attendant just left food on my tray when I didn't ask for it. I get motion-sickness very easily, so I would like to avoid food if possible. Would appreciate more consideration towards that, like leaving a note instead of leaving the food without asking me first."
Pros: "It was a long 12h flight from NY to HI, I requested change of seat. They arranged it so so got one in empty row since I were by myself. Food is good too!"
Cons: "Paid 1500 for a flight from California to Kona, and Hawaiian airlines wouldn't give me a seat assignment until I arrived at gate. Very stressful and spent hours getting run around in the phone for months beforehand. Bought ticket 6 months early. Will not fly with this airline again"
Cons: "Didn't see seat assignments during check in. Hawaiian airline agent at the gate was super rude when I asked to get seat assignments for my family."
Pros: "Hawaiian Airlines consistently deliver top-quality service for economy class. The flights are more comfortable than the average, the crew is always very pleasant. I also appreciate that they make an effort to be eco-friendlier."
Cons: "I wish they had bigger range of food option. The entertainment system is not that broad but I don't mind, I can entertain myself on a flight."
Pros: "The crew were wonderful and the captain made a landing so perfect we didn't know we had landed!"
Cons: "The food was disappointing. The sandwich in particular was dry and tasteless. Other passengers mentioned this too."
Pros: "On my flight to SF I had a runny nose and requested for tissue from the attendant. She was so busy and forgot, but I managed to get tissue from the restroom. On my way back to HI, she was in my flight and apologized (I didn't even notice her since I was preoccupied) - I told her it was busy and I saw her working it and it was okay. She offered her help in anything and I thought that was super sweet, then she said.. I wont forget this time. Nice touch"
Cons: "The HNL airport check in is very crowded and confusing--everyone just crowds and no one knows where to go"
Pros: "Really appreciated the 'laid-back' feel upon boarding and throughout, supported by the ambient slack-key guitar and native Hawaiian music. Also appreciated the engaging video presentation of basic safety and security information. "Free" Premium Entertainment was welcome, although I remained aware that this perk had been covered in my ticket price."
Cons: "Considering that you're attempting to please a wide array of tastes, the mass-produced ready-made meals were pretty good, just not necessarily five-star restaurant made-to-order preferences. Some of us are pretty picky about our organic, fresh, gluten-free, sugar-free, vegetarian, and vegan options. In that Hawaiian Airlines seems to market itself as a very conscientious and customer-friendly airlines, any evolution in this direction would be welcome."
Pros: "Crew was unbelievably helpful and kind. My grandmother had heart issues on our flight. They took excellent care of us, and checked on her often, even crew members not assigned to our area. Aside from that, various entertainment options, both free and paid. Meal was good and I still crave their trail mix!"
Pros: "Good general service"
Cons: "It was frustrating that the crew would announce things like the private island that only one part of the plane's passengers could see and which had no bearing on our flight. Then it was translated into Japanese so took even longer while some people were trying to finish a movie. I was really disappointed by the small plane. We purposefully chose not to fly on a Chinese airline from China but chose Hawaiian instead because we thought the plane would be bigger. We won't be using Hawaiian again from Asia."
Cons: "Short delay waiting for one passenger"
2hours delayed and didn't give notification right away 🤷♀️. I even lost my food to rush to go to the airport. Paid $60 for seafood plate ending just leave it almost halfway on my way to the airport find out the flight was delayed. I wish they have more accurate policy to let passengers knows for any problems about the flight as soon or as early they can
Pros: "Plenty of room."
Cons: "Heavier snacks."
Cons: "Flight delayed for 2 hours"
Pros: "I never boarding this flight."
Cons: "Better communication skills."
Pros: "Korean air is a step above the rest. Best airline in the business"
Cons: "No WiFi on the flight, but there is so much media offered you really forget"
Cons: "On board entertainment was inop, making for a long (4) hours flight."
Cons: "Flight was delayed almost 3 hrs. Ran out of food right before my row. I upgraded my seat but feel I got the short end of the stick."
Pros: "Just a great experience Delta is still above the rest excluding Hawaiian"
Cons: "Cant think of anything"
Cons: "My 'window' seat had no window! Feeling was claustrophobic"
Pros: "The service by delta employees for this leg of my journey was beyond great. The leg room was above average."
Cons: "Leg room. Never can have enough leg room."
Cons: "After a delay of about an hour on a very full flight the gate agent asked for volunteers to check their rollaboard suitcases. The gate agents then allowed those who checked their rollaboards to board before Zone 1,which was fine. However, a bunch of people without gate check stickers on the rollaboards were also allowed to board before Zone 1, which was aggravating. There was a long delay on the tarmac, during which we had to pull back to the gate or to a maintenance area before we finally took off. When we arrived in Vegas there was no gate for us to pull into, which led to another long delay of an already long and delayed flight."
Cons: "at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)"
Cons: "More than 4.5 hrs in taxi waiting to take off. Due to “few rain” and after 3.5 hrs we needed to refuel when we were about FINALLY close to our turn for take off. Horrible service by DELTA. Never flying again with them"
Pros: "The wait"
Cons: "The screen didn’t change in time"
Cons: "The pilot was a Daredevil"
Pros: "overall flight great,pleasant trip, courtious well informed crew"
Cons: "In flight entertainment screen down"
Pros: "This was a much bigger plane so my comfort lever was better."
Pros: "crew was nice and pilot was informative."
Cons: "1. flight was delayed twice, which meant my arrive was delayed in Cincinnati. 2. boarding was a nightmare. After 2 delays, I was crammed into zone 4. I dont fly as often, the seats space seems to be getting smaller. 5. I sat next an overweight person. I didn't like my personal space violated. 6. The flight offer movies, I slept. Yet kept getting elbowed by this overweight neighbor. 7. I am a single, independent person. I prefer to sit near the front. First on and settled and 1st off and gone!"
Cons: "The landing was somewhat frightening."
Pros: "The flight crew was friendly and personable. Beverage service was consistent and efficient. Entertainment and free WiFi messaging were great perks."
Cons: "The positives don’t even come close to offsetting the misery of Delta’s seats. I honestly don’t remember the last time I was so cramped and uncomfortable. I’m not an abnormally large man - 6 feet 200 lbs - and there was no room for my legs or my shoulders in an “upgraded economy” seat. I fly weekly for work on another major airline, and only took this one in a crunch. But I am quite certain this was my last Delta flight and I’ll be advising others similarly. The service and entertainment aren’t sufficient to mask an awful seat configuration."
Pros: "Nice flight attendants"
Cons: "Freezing flight."
Cons: "I didn’t like having to pay for bags and headphones."
Pros: "Great service, comfortable plane"
Cons: "Waited 45 minutes for de-icing"
Pros: "Service was great. Regular drinks and snacks."
Cons: "Too many announcements"
Pros: "comfortable seats"
Cons: "delay delay delay"
Cons: "Food sold out and there was nothing left"
Pros: "Special staff great pilots snacks free movies safety"
Cons: "Everything was great"
Pros: "Quick friendly service from crew and captain."
Cons: "First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old."
Pros: "Good selection of movies/shows."
Cons: "Flight was delayed half an hour due to “medical emergency”. Guy passed out as we were about to take off so we turned back to the gate and sat on the plane for over 30 mins while we waited for medical personnel to check the guy out. Then had to wait another 15 mins for the fuel truck to refill us because we had burnt so much sitting there. I understand that we had to turn back due to his condition but why was he not removed from the plane and put on a later flight when he felt better instead of making all of us late? You would think after all this the crew would be kind and appreciate our patience but 2 of the flight attendants were the exact opposite of that. Both of them were very short with people and the one kept rolling her eyes at people as they were handing out drinks. The only thing I would give 5 stars is the tv entertainment. My seat wouldn’t even recline for me to enjoy though."
Cons: "I froze on the way to Las Vegas and there weren't enough blankets."
Cons: "Female flight attendants were rude and acted like the passengers were a bother. Tried to move to an emergency row after the doors closed, which was empty and the flight attendant refused stating we had to pay extra. NOT HAPPY"
Pros: "The process was very quick and easy, from after security the process was smooth and fast."
Cons: "The gate that I was assigned to was a little overcrowded but I believe it could be because of the construction that is happening in the area. Also the security process was a little long."
Pros: "Nothing I can think of right away"
Cons: "Late arrival and late departure. Poor service in having my luggage be connected to my flight. Was under the impression that they would do that after I had called the day prior and once I got to airport they didn't do so"
Pros: "Nice courteous cabin staff."
Cons: "See comment above"
Cons: "Undersized overhead bins so ALL carry-on rollerbags had to be checked."
Pros: "Service. Sweet attendant."
Cons: "Two out of three flights were delayed, customers service of the flight operated by Delta airlines is a nightmare and on top of it 2hours and 40min delayed. No drinks, no snacks, nothing."
Pros: "The agents in the air were a lot more understanding and at least apologized."
Cons: "I understand if we need to check bags because its full but when iy is not full but you demand I check it anyway all you are doing is adding travel time to my trip. Also we needed things in our bags that we otherwise would have had. Not the best customer service at the gate."
Pros: "But the crew were awesome!"
Cons: "Flight delayed then gate was changed, while I was using lavatory and did not hear changes! Then boarding was confusing as the intercom wasn't working. Overall poor."
Pros: "We were traveling with a group of 8, only 3 of us had assigned seats when were arrived and the others were on standby. We asked the attendant at the gate desk if there was any chance that the rest of us on standby could be seated together... HE UPGRADED OUR WHOLE GROUP TO COMFORT and allowed us to all sit with each other. Greatest flight experience I've had and such great staff with Delta. Will fly Delta going forward whenever I have a a chance (flew Southwest the rest of our trip - service, cleanliness, friendliness didn't compare)."
Pros: "We arrived in Las Vegas"
Cons: "Even in first class, it appeared to me that the legroom has been decreased."
Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Pros: "Not happy"
Cons: "I was given a hard time on getting my boarding pass printed. They made me waknback and forth twice to clear up this situation. Delta said I had to pay extra to cover the fare. Even the "special services" did not give any great service. Alex me think twice abotnbooking through this and delta.!"
Pros: "The flight attendants were nice and polite!"
Cons: "My cell phone needed a charge but I did not realize that at my feet was a place to plug in a USB cable! This is great to have, when this is available it would be great to let the passengers know!"
Pros: "Nice attentive crew"
Pros: "The business seats were comfortable & our service excellent"
Pros: "Crew was great."
Cons: "Entertainment center."
Cons: "There was no lunch"
Pros: "The crew was very friendly, the seats were uncomfortable and the air cabin was very cold."
Cons: "The flight was delayed, cancelled then on again. Communication regarding the flight changes were very confusing and had guest running though the airport not knowing what to do. My suitcase was busted and destroyed.There were not enough blankets for everyone in the cold plane. Horrible experience."
Pros: "Great crew, comfortable plane"
Cons: "Service could be better. Bathrooms need to be clean periodically. Your cut back of restrooms - sucks. I guess the offer of free drinks and a small snack is all United can offer for the price we pay."
Cons: "Baggage handlers in Honolulu let you down. We arrived 10 minutes early but absolutely no bags in baggage claim for more than 30 minutes"
Pros: "Seats and entertainment"
Cons: "One syaffmemberrude butall not very friendly orhelpful no food to purchase on board which meant we had absolutely nothing to eat until landing not good when ad ertise that you can purchase on board also paid 50 dollars for checked bags but ihadconfirmed with your airline theywereinyheprice along of gimethecrewwalkedpast with coffee withoutaski gif wanted one"
Pros: "The speed we traveled"
Cons: "I have a medical condition that requires me to take medicine during the flight which my wife administers for me and they would not sit us together even thoe when I purchased tickets I requested seats together"
Pros: "No positive to say"
Cons: "United delayed 6 hours and dropped from from connecting flight not accommodating me"
Cons: "Not having videos on plane in seat sucked! Mediocre over priced Food"
Pros: "Really great service! Smooth flight!"
Cons: "Spotty Wi-Fi. Only on an American flight"
Pros: "Nice to have free movies on the UA app"
Cons: "We sat on the runway for 30 minutes before taking off"
Cons: "Boarding was a chaos, so many passengers didn’t know which line they should follow, everything was unbearably slow"
Pros: "Direct flight"
Cons: "Airfare price. Friends were able to get a better deal connecting through Japan."
Pros: "Great customer service"
Cons: "My dear was extremely uncomfortable"
Pros: "Good pilot"
Cons: "Everything else and being really late"
Pros: "quick overall flight"
Cons: "No food options other than purchased snacks on an 8-9 hour flight"
Pros: "Quick boarding"
Cons: "Long flight"
Pros: "Entertainment had good choices. I was very comfortable in the chairs. The crew was overall friendly."
Cons: "Wish the entertainment came with tablets already installed instead if for purchase. Would be nice to have gluten-free options for snacks. Since my first flight was delayed and I barely made it to my connection, I had no time to grab something to eat at the airport. And being celiac, there was only a nut and fruit mix. Not enough to substitute for a meal. My biggest complaint however is with 3 hours left of the flight, i turned on the call button to request a beverage and nobody came. I waited 45 minutes, having to turn on the light 3 separate time because it automatically must have timed out. I couldn't get out of my seat due to seat belt sign. I looked back into the rear galley and 5 attendants were back there talking. Tried to get their attention. Nothing. Finally, I got up and went to get my own drinks. Being a server at hotel in waikiki, I understand that customer service is very important. And though I understand that they may have been busy and unable to answer my call, I could see that clearly was not the problem. They were just standing there and chatting. Very frustrating. Though they were friendly, they just simply weren't paying attention. I have to say in all honesty, I will not be recommending nor flying United airlines again."
Cons: "The food options are poor at best and it's really sad that they don't offer anything for free. My ticket wasn't cheap so I can't imagine they're saving me money on my ticket by not offering better food on that long of a flight."
Pros: "Unfortunately I won’t leave until morning. However I can already answer this question. I will like the fact that I’ll be seeing my only child after an entire year!"
Cons: "I didn’t like the fact that United Airlines took time away from us. Because she’s military I don’t get to see her as often as I’d like. I booked my trip from October 5-16 2017 and our vacation together won’t start until a day later. Some may say it’s only a day but I say different and I should be compensated for my loss as well as so many other people that were traveling with me. My overall experience with this airline was horrible! I won’t say I’d never use them again because you never say never BUT they will be my last resort!"
Pros: "I loved the flight, the service, and the whole experience."
Cons: "Nothing to dislike. That's the best part."
Pros: "Getting off the plane"
Cons: "The guy puked halfway through the flt and not one single flt attendant came even though they were serving drinks repeatedly to the dr sitting in the row in front of me. Also the flt was delayed as we waited almost an hour for people trying to connect which made me more upset since I was rebooked on that later flt because although my previous flt was there half hour before departure, we didn't have a gate to use which caused me to be 15 mins late for my original flt. Did they wait for me?! NO! I was rebooked. It's unfair that they stole an hour of life from every other passenger to accommodate a few. Back to the guy who puked, an hour after that he started shaking and grabbing his head and asking me why am I hurting his heart. Then incoherent blathering and then his last episode 20 minutes before we land in which he started hitting himself in the head saying he would die right now for his wife and how he's made mistakes. It was three separate incidents from this one passenger and not one flt attendant noticed? Yeah it was bad piled on worse stacked on top of never United ever again."
Cons: "They didn't have the food I wanted by the time they got to the back of the plane"
Pros: "Flight Crew was helpful & apologetic for the inconvenience I incurred."
Cons: "The Who,e entire flight I had no Wifi and it was almost a seven hour flight."
Cons: "No customer service; rude One flight attendant had an issue with hand (constant shaking; parkinsons??) which interfered with duties. Flight delayed"
Cons: "Flight was aborted on the runway, we were returned to the terminal, and flight was delayed over 6 hours."
Pros: "Text notification of flight delays several hours in advance. Crew was exceptionally polite - I'd imagine this is a direct result of United's recent scandal. The scandal will eventually dissipate but hope the new crew attitude sticks around."
Cons: "Flight delayed twice. For a 5 1/2 hour flight only a 1/2 cup of water was offered/available. If salty snacks are the only thing being offered, 1/2 a plastic cup of water is impractical and just plain stingy."
Pros: "The overall rating of the trip was positive, however, the staff at times was very disrespectful and unhelpful."
Cons: "The staff was disrespectful."
Cons: "Crew members were not friendly. There was no in-flight entertainment available, and no snacks that were complimentary."
Cons: "Ever since gas prices went up to 5 a gallon years ago, the airlines started charging for food, checked bags etc etc. Now that gas prices have come down, the airlines still charge for said items. Totally LAME"
Pros: "Boarding was quick and efficient."
Cons: "It seemed that there was a lack of preparedness before taking off from each stop."
Cons: "During the flight, I went to ask for a glass of water. The flight attendant in the galley was doing a crossword puzzle, and when I made my request, she turned around and pointed to a pitcher of water, and went back to her puzzle. Unbelievable."
Cons: "Honestly, the customer service with United was in need of serious improvement, from the moment we checked our bags to the time we were in flight, we were given very poor service, the man at baggage check in was extremely condescending, acting like we should know everything about United's processing instead of just helping us with our needs in the first place and it added unnecessary extra stress to our travels from Colorado to Hawaii. I don't even want to blame the employees as it was very obvious that they hated their jobs and just wanted the shift to be done with; something needs to be addressed about how they can accommodate both employees and paying customers alike. Let's just say I can't wait until Hawaiian Airlines expands to Denver flights so we never have to deal with United again, as this is the only reason we used this airline."
Pros: "Delayed 3hrs due to awaiting the aircraft. Was given the option to change flights with no more flights to HNL tonight"
Pros: "We flew in comfort the entire trip! Plenty to drink and eat. Too much actually. The business class cabin was clean, seats ample and comfortable. It definitely made the 6-7 hours of flying more bearable."
Cons: "Poor wifi service."
Pros: "The crew of this flight were amazing, attentive, and so positive. They certainly made the long flight an enjoyable one. The only challenge was that the in-flight entertainment stopped working 5 hours into the flight. That said, the crew informed us of how United would compensate us for that. As for the landing, that was perfect. We eased onto the tarmac so gently it barely felt as though we had landed."
Cons: "I wasn't too excited that the in-flight entertainment quit working about five hours in, but the crew did their best to remedy the situation. It did stink that we were delayed in disembarking, but that wasn't the fault of the crew. Lastly, I do wish that food came complimentary with it being a 9-hour flight. The options presented were tasty looking but it felt a little like we were being nickeled and dimed."
Pros: "Ticket price"
Cons: "Long layover"
Cons: "Over 3-hour delay. Various text messages including one that indicated the flight was leaving 5 minutes earlier; then it was delayed again!"
Pros: "Pilot was friendly and polite"
Cons: "Food (chicken) was utterly disgusting. I found the seats rather uncomfortable -- my back was really hurting at the end of the flight and that isn't normal."
Cons: "How rude the women airline attendants are /the extreme lack of leg room"
Pros: "Crew was friendly. It was a long flight, so glad that came around in between drink services to offer water."
Cons: "Not that much content on the entertainment device, several movies were only playing in Japanese and no option to change to English. My device kept shutting off at random times despite having full battery."
Pros: "I had no issues during my flight. Overall, the trip from Tamuning to Honolulu was quite enjoyable."
Pros: "Great entertainment. Most of crew was very nice."
Cons: "Computer problem delay. Then someone closed the door improperly, so back to the gate. Then we needed more fuel. Then we had to wait for "paperwork". Took off 2 hours late all of which was spent sitting on the plane."