Get attendance need to be better educated about flight policies and and how luggage is transferred and checked
Flight delayed, luggage delayed. I am still waiting for my luggage after 2 days arrival of Lima.
Problems with a missmatch between sits in checkin versus real location on the airplane
Boarding was confusing from staff telling going to preboard and than to group 1 Airplane was not cooling at the beginning
Cops Airlines is fantastic! The level of care and professionalism provided by the entire crew was top rate.
Did upgrade, travel in business it was great (more room I could sleep)
Boarding groups were called up in Spanish only. Luckily I know some of the language. They gave out grilled cheese sandwiches and a cup of fruit. I was very disappointed. I could only eat the cup of fruit because the only other option was vanilla pudding. The entertainment system and seating were great though.
No boarding announcements leading to the usual confusion and people trying to board before their group number.
More information is needed on travel Requirements in the check in website
la atencion en el avion fue excelente, la facilidad del checkin es muy buena.
Overall, the flight went well and the service was good. However, there was a very frightening moment during landing in Bogotá. Just as the plane was about to touch down, it suddenly went back up into the air. The aircraft was not descending straight and seemed to move left and right, which made the situation feel unstable. This was quite scary. After going back up, the plane circled for about 15 minutes before attempting to land again. Although I understand that safety always comes first and situations like this can happen, it was still a shocking experience for passengers.
They should provide water to passengers who ask for it
why did we have to go through security mid flight
My whole return flight itinerary, 3 flights, got canceled without any warning to me because I missed one of the earlier flights 3 weeks ago
The fees for baggage were outrageous. $130 for carry on and $150 for check in for an international flight. The seats did not recline. We were not even offered water. Had we known all of this, we would not have booked Avianca at all.
No water for a 5 hour flight entertainment not working seats with little room for knees when person in front of me reclined kept bumping my knees.
I did not like anything, first time I use company and for sure it will be the last time, they charge for simple operations that any other average airline wouldn't charge.
GOL made the flight experience a true delight. Everything was smooth, from the check in process, to the disembarking moment.
Flight attendants to show up on time, offer drinks and food.
Voo longo nem mesmo água ou gelo é servido, se quiser tem que pagar. Embarque é péssimo, mau atendimento.
