Flight departure late. Got late in Colombia making us take a different flight next day. Avianca airport crew messed up my ticket so when a I got in Brazil I didn’t have a ticket for my destination. Had to buy a new ticket out of my pocket.
Pros: "Crew was professional."
Cons: "After confirming $100 bag fees for surfboard by phone, I was charged $169 at the airport. The cool air vents did not seem to work till an hour into the flight. It was the hottest taxi and first hour flight in my memory."
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "The flight was short, but maybe a coffee and cookie service. Our flight was early and didn't have a chance to get breakfast."
Cons: "They had to switch my flight because the original flight was delayed. They split my friend and I even though we originally had seats next to each other."
Pros: "There was no food for Service nor food for purchase"
Cons: "Options to purchase food"
Pros: "We never too this flight as Avianca cancelled our original flight. Your partner in Airfare.com was absolutely zero help in helping us resolve the issue. They told me I had to contact Avianca directly to resolve the matter. The only flights they had available were on different days."
Cons: "I am still trying to get a refund from the airline for a flight that they knew I was never going to take. I will never use any sort of third-party service for booking anything again. What is the point using it if it will be zero help when I did not cause the changes that occurred??"
Cons: "Avianca revised my itinerary 7 times while I was trying to enjoy my vacation generating severe stress to the point where I could not sleep or eat properly. I spent over 150mins of my once in a lifetime Galápagos vacation dealing w/ Avianca’s useless customer service over the phone trying to resolve"
Pros: "My seatmate was the only good thing on this flight."
Cons: "Boarding left a majority of passengers standing on the ramp for 10+ minutes. Business boarding seems non-existent. Lavatory had no facial tissue and ran out of tp. Service was meh. Hand towels were heated up wet wipes. Hardware was ancient. Enforcing safety rules was not a priority."
Cons: "There was no entertainment option. There were no screens or charging stations on the seats and my earphone plug did not work to watch the movie playing on the common screen, which was very small and hard to view."
Pros: "The boarding process was really fast, the inflight service was good."
Cons: "The entertainment system was not good and didn’t offer headphones."
Sería bueno informar que el vuelo es de bajo costo y saber que hay que pagar a bordo para conseguir algo de comida.
Cons: "Kayak customer service was horrible ,I attempted to change flight time Kayak was not existent wait time were over an hours . Once you book a flight with Kayak your are on your own ."
Pros: "Amabilidad y atención del personal Asientos cómodos Desayuno"
Cons: "No me gustó la película, pudo ser algo que interese a más personas"
Cons: "Schedule of flight was not true. I waited for too long to aboard my second leg."
Pros: "The crew was good. The service is way better than American airlines flights"
Pros: "Unfortunately, didn't realize row behind us was an emergency row and could not recline our seats - made for a fitful and uncomfortable sleep. Changed our seats for our return."
Cons: "food was terrible."
Pros: "flight was comfortable"
Cons: "my bags were opened by the bag handlers in Asuncion and not security!"
Pros: "We boarded on time and left before the scheduled time, also arrived before the expected time. The crew was a little above the nice level."
Cons: "The seats are not meant for a 6'4 person."
Pros: "Nothing, everything was dirty, bathrooms looked like havent been cleaned in months. Seats are super old and if you have some back discomfort - DO NOT USE THIS AIRLINE."
Cons: "Nothing, everything was dirty, bathrooms looked like havent been cleaned in months. Seats are super old and if you have some back discomfort - DO NOT USE THIS AIRLINE."
Cons: "Avianca cancelled our original flight forcing us to leave a day early. Next they cancelled our return flight forcing us to come home a day early. Finally, when we arrived, they had oversold the flight and were short one seat and almost didn't get on at all. Will NEVER fly Avianca again."
Pros: "Seating was Ok"
Cons: "The plane was dirty. There was still trash from the previous flight everywhere. The onboard Stuart’s were not up to par. There was no entertainment and the WiFi was horrible."
Pros: "Uneventful flight. Departed on time. Arrived ahead of schedule (good thing). Excellent crew from nose to tail."
Cons: "PA system at gate was awful. Instructions were inaudible."
Pros: "The crew was great!"
Cons: "We had a difficult time getting in the air in the air. We left 1.5 hours late! Not AA fault!"
Pros: "Excellent crew."
Cons: "Seat 2L rocks back and forth every time person in seat 1L moves. This was a day flight ORD-LHR so I wasn’t sleeping but I could see how that would be annoying if I were."
Cons: "No wifi, drinks came in the last 5 minutes flight was 1.5 hours late"
Cons: "The crew could not have been any less accommodating for a nursing mother flying without my baby and needing to pump. I will be writing and submitting an official complaint to American Airlines ."
Cons: "Be on time. It left 2 hours late causing much stress and inconvenience"
Pros: "Comfortable seat, no middle seat on my side of plane."
Pros: "loved the free movies on board, also on time departure and before time arrival makes me feel the best."
Cons: "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."
They makes us feel confident on the flight. There was no any cancelation and they are really helpful with us.
Pros: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "There is not enough room in economy seats for a comfortable ride. I think there should be more free snack options on flights."
Cons: "I had to check my bag at the desk which I had not anticipated. When I checked in at the kiosk I was told I could only take a personal item - no carry-in size bag - because of my ticket classification. Very disappointed to have to spend $30 I did not plan on."
Cons: "I was billed for 58$ for check-in baggage despite I upgraded my seat to economy plus paying 187$."
Pros: "Good flight for the price. Keep your expectations low."
Cons: "Only one snack service for 5 hour flight. A second bag of pretzels would have been appreciated."
Pros: "Despite delay for wether kept us informed and did everything they could to make up time"
Pros: "I like that it was through United Airline, which I’m a member of so I got to board a littler earlier"
Cons: "The food could have been better. Everything had cheese which I don’t eat."
Pros: "Crew were helpful. They got the plane boarded early for an early takeoff. It was easy getting from landing gate to my next takeoff gate."
Cons: "The boarding was a little quicker and more controlled."
Pros: "The attendants tried to be cheerful in a difficult situation."
Cons: "Once we were boarded we waited for a long time in a crowded stifling hot plane. Requests to the crew were met with helplessness on their part!"
Pros: "Price"
Cons: "Spirit Airlines is a budget airlines that does not value customer service. The crew is generally rude, the seats are uncomfortable, and there no amenities you typically find with other airlines such as snacks or WiFi."
Pros: "Flight was on time"
Cons: "Food we did pay for snack It was more expensive, I'll rather fligh with an airline that tell me up fron how much I will expend on my ticket instead o giving me a low price and then charge me for everything."
Cons: "Some issues with above flight. I have spirit one last chance with this flight and they always remind me how much I can’t stand flying with them."
Pros: "Price"
Cons: "Even with the additional padding I bring with myself, the seats were not comfortable."
Pros: "On a long haul cross county, I sprung the extra for the front seat upgrade. And I was glad that I did. My connecting flight in a "normal" Spirit seat left my bum hurting and complaining after just 1 hour. The "Big Front" was cushier all around and well worth it for a 4.5 hour trek."
Cons: ""Big Front Seat" means bigger and softer but don't expect to recline."
Pros: "Pilot and apologies on the delay!"
Cons: "Check in experience is bad, a desaster. It took me almost An hour to check in a baggage with a boarding pass already in my hands!! The crew was warching a tv show in her iPad during flight!"
Cons: "I did not receive a confirmation e-mail from the airline 24 hours ago. When I arrived at the airport counter I did not have a seat"
Cons: "Baggage check in fee double in price then other airlines Fee for a bag of pretzels over the top"
Cons: "Worker named Tammy in Orlando was absolutely awful. I will never fly with this airline ever again"
Cons: "Flight to my destination had a lot of turbulence. Granted weather has much effect on that but the take off and landing was very shaky. On our way back, we experienced very unprofessional and rude flight attendants. While the flight was at 4am PDT, they were too busy talking out loud and laughing. Very inconsiderate and rude when speaking to us. There was no entertainment and no snacks or drinks. So there's nothing to mention about that."