I was in Seat 5K, Hand rest wont go down when on Sleep Flat Mode. Door opens slowly after closing. Even crew were surprised. Not cleaned properly. I have pictures of broken handle and old used tissues and covers if wanted.
My luggage was delayed because the flight arrived late and I almost missed my connecting flight to Atlanta. My luggage was delayed and it took 3 days to receive my luggage once it arrived in Atlanta. The baggage department is horrendous and non-existent. I did not get a call, I had to go to the Airport and wait for manager to board a flight, waited 3 hours and then they got my luggage for me. I understand staffing issues but there should be a better process for baggage services.
Good food, comfortable seating, excellent service, affordable air fares, professional/friendly crew. This was my first Qatar airways travel. Enjoyed the travel very much. I will choose Qatar airways for my future travel and recommend to my family and friends. Thank you for making my travel enjoyable.
Pros: "Excellent services"
Cons: "No toilet available at gate due to enhanced security measures when flying to the USA."
Pros: "Good service by crew."
Cons: "Online check in was not working which meant long line to check in at airport."
Pros: "Crew was awesome"
Cons: "Food quality need to improved"
Cons: "Have air fresheners in toilets. Make it smell better."
Pros: "Uneventful flight. Baby in next row only cried intermittently"
Cons: "Please place crying babies in a sound-proof compartment"
Pros: "Entertainment, crew was very hard-working."
Cons: "Economy seats are way too tight, had severe problems with knee room when seat in front was reclined. A terrible passenger just forward of me had no regard to this issue and refused to be cooperative. Food was lukewarm at best and was on mildly appetizing in economy."
Pros: "The crew and accommodations"
Cons: "Availability of vegan meals"
Pros: "Food was good, and the crew were very patient and polite - went out of their way to make us comfortable."
Cons: "The aircraft seemed to be really old. The entertainment system on the seat I was allotted did not work, and I had to change seats. In the new seat, the entertainment system worked, but the seat didn't recline, and I had to change seats again - from an initially allotted aisle seat, to a middle seat. Also, the food service time was weird - we got a full lunch about an hour before we landed, which didn't make sense, and had to wait almost 5 - 6 hours between brunch and our next meal - a movie snack. Most passengers were famished by the time the lunch was served. Also, why was there no wifi?"
Pros: "Friendly and beautiful crew (specially one air hostess) lol"
Cons: "too long flight"
Pros: "Qatar airlines the service was awesome and the planes very clean"
Cons: "Seating not able to upgrade"
Pros: "Behavior of the crews"
Cons: "Not enough leg room"
Pros: "Stewards and Stewardess were very prompt and always had a smile!"
Cons: "The TSA agents broke my phone and tried to hide it in a secured package with another of my electronics. I questioned why 1/3 phones were in secured and the others were not. I was told to not open the bag until I reached my destination. Lucky I opened it after I cleared security to find that the face of the phone had been shattered with glass shards sticking out, I bought this to the crews' attention and was told to send an email to a random email for the airlines and that the incident would be investigated later. So basically I was given the brush off. Worst experience I have had while flying."
Pros: "Crew, service, price"
Cons: "Seats are small"
Pros: "Any time dining, excellent food offering, excellent drink offering, and excellent service. Unbeatable!"
Cons: "Lack of crowd control at the gate during boarding. It was hard to squeeze through for business class boarding."
Pros: "It was exellent but long flight keep it up!"
Cons: "Everything was above avarage"
Pros: "Crew were supportive because pain in my heel and they ran out of food selection even though front of plane. Thanks especially to supervisor Jane."
Cons: "Need to provide further quantity of non veg selection even though front of plane. Plus the taste of all food were Unsatisfactory and could not finish that was starving at end of flight. Recommend hire international famous gourmet chief. Removing casing of my tablet for Qatar security airlines into usa was painful that broke 6 finger nails. Need to warn on the website or ticket security requires remove casing at Doha to usa. Had no issue from USA TO Doha which requires no removal of hard cover casing."
Cons: "Business class luggage came late."
Pros: "Helpful and friendly crew"
Cons: "Same as kochi to Doha flight"
Cons: "Preboarding area had no bathrooms. Boarding process was erratic with conflicting calls for zones. Discomfort with people bumping you as they walked down the aisle..toilets unkempt. Exit row USB port misaligned with seating area, so my USB cable bent and broke."
Pros: "outstanding crew -- particularly one flight attendant."
Cons: "Length of flying time -- not airlines fault. Could be more space"
Pros: "The cabin crew, the cabin crew, the cabin crew. Enough said. They are thoroughly trained and exhibited unparalleled professionalism"
Cons: "Ground/baggage handling in ATL. Bags took 40-50 minutes to show up on carousel. The ground staff at ATL dropped the ball when everything else was going so smoothly"
Pros: "the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper."
Cons: "i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us."
Pros: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Cons: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."
Pros: "The staff is friendly and attentive. Food has been flavorful and consistent in quality. Blankets and pillows have been clean. The energizer juice was an excellent option."
Cons: "The cleaning crew was in a hurry and there was a used cotton ear swab in the remote armrest. The tray did not close snugly back when closed up. The remote buttons were not quick to respond and needed to be pressed firmly and slowly. The food menu needs more lighter options. The toilet could use mouthwash addition."
Pros: "Everything was excellent no complaints rated 10"
Cons: "I really enjoyed myself the flight and all I would recommend my friends to fly anytime rated 10"
Pros: "Upgrade to business class was a nice gesture and the service was impeccable.."
Cons: "Just a tad delayed in getting off the plane...not sure what took unexpectedly long"
Cons: "Poor service, didn't get to sit with rest of our party, food average, overbooked flight, no room for luggage storage."
Pros: "free flowing wine and beer --- unlike previous flight on QA when the actual supervisor of the staff did not allow a proper stipend of the red wine --- also I witnessed her incivility to another passenger which was appalling -- the crew on this flight deserve to be commended"
Cons: "nothing on the actual flight --- but i felt we had been promised overnight hotel stay since the layover was 8 hours and 55 minutes --- if was not granted in spited of 2 eMails and promise at the time of booking"
Cons: "in flight entertainment interface can be improved to be more user friendly."
Cons: "No flexibility in flight changes"
Pros: "Customer service was super! Entertainment package was nice, many current movies worth watching ."
Cons: "No Wifi on flight !!"
Pros: "The food and service was great"
Cons: "The bathroom could be cleaner :)"
Cons: "All connecting flights to US are pretty long flights (14-16 hrs) and I personally, don't want to travel and try to avoid taking those long flights."
Pros: "The flight crew was great. They were very kind."
Cons: "The biggest problem with my flight was it was very crowded so it was hard to get comfortable for such a long flight. I wish I can afford first class but I can't."
Cons: ",also I had to wait for longer time again due to less people for wheel chair assist.."
Cons: "I was sitting on seat no 15J. Head phone socket was not working. i cant charge my cell phone. It was 14hrs flight. It was very difficult for me to pass the time."
Pros: "Website and in-flight service is quite good. Flights take-off and land on time. The crew is international and quite professional."
Cons: "Onboard entertainment system is not quite good. The touch screen is not responsive and the movie selection is not very good. This is where Emirates excels."
Cons: "Breakfast could have been offered."
Cons: "Really felt happy on time touch down nice journey with delta"
Cons: "Boarding zones is confusing. What does boarding zone "basic" mean?"
Cons: "The carrots were hard and the bread was cold."
Pros: "Kudos to the employees who really tried to help rather than pay mere lip service."
Cons: "The plane experienced a mechanical issue forcing us to return to the gate after waiting for an hour. The staff was clearly overwhelmed and focused on moving us along (Cheryl) rather than resolving our need to reach our destinations.it wasn’t until we found one extremely patient and persistent employee (LaShondra-?) who booked us through NYC rather than Atlanta so we reached Rochester on the same day. So the questions are- why don’t the airport hold a larger inventory of parts, why aren’t there back up planes and why doesn’t the software better cope with these types of situations?"
Pros: "The crew and staff were friendly. The flight was full so they checked our bag at no additional charge."
Cons: "They had no earphones for the flight from Cancun."
Pros: "Don’t wait to much"
Pros: "Put up at the marriot"
Pros: "Crew was amazing."
Cons: "Delayed departure due to late crew arrival. Not a huge deal."
Pros: "Amazing crew & comfortable seats."
Pros: "They ran out of my preferred menu choice for the first meal. Martha went out of her way to bring my first choice for the second meal, which was very thoughtful. Nancy brought my friend an extra meal."
Cons: "I thought there would be more new releases to watch, but overall the selection was good."
Pros: "The movies offered were decent"
Cons: "I paid extra for a window seat I sit down after they squeezed us all in like sardines and come to my surprise there is no window in my aisles it had been covered up in plastic . First making my area narrow than all the other seats and between the plane leaving late and the terrible process of loading people on the plane . Delta airlines was all about the up sale from charging for every bag to charging for internet ,food so on and so forth. Also one bathroom in the middle of the plane ? REALLY ? Out of tissue , paper towels , and tissue one hour into the flight . What in the Hell is going on with this airline ? Won’t fly with them again ."
Pros: "The flight"
Cons: "The flight"
Pros: "Boarding was super quick, as crew wanted to leave before the strong rains and winds came through, so we left early! Plane itself was very modern and surprisingly comfortable, as much as a small space can be. Good amount of entertainment, and the crew were pleasant. And flight itself was smooth with very little turbulence which helps!"
Cons: "Had to pay for food, which was a little annoying considering the cost of the flight. Entertainment was very American led... but I guess not surprising considering it’s delta."
Pros: "On time flight courteous service"
Cons: "Full flight. We weren’t able to chose our seats and were put in middle seats in different rows."
Cons: "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"
Pros: "Waiting in the departure lounce was ok"
Cons: "Boarding was kind of stupid Delta is boarding in Zones and starts at the front instead of starting boarding passangers sitting at the back of the plane and moving forward NO they do it the wrong way and due to that boarding takes to long and makes you frustrated."
Pros: "The longer leg space"
Cons: "Again, I can not understand why the airlines have to narrow the seats so much..."
Pros: "Going by and come Ming back Atlanta check in desk was the rudest Laziest most disrespectful emoyees I have ever came across . Check in person played on her phone and didn’t even look at you when asking what seat was I assigned . Going from Atlanta to Fort Lauderdale the check in person was so rude there where 5 people askI’m her what’s her problem . The crew the flight was excellent but the Atlanta check in desk really dropped the ball 2 times . If I was the manger I would fire the whole staff and If I was above the manager I would fire them as well as I’m. Sure this is not an isolated occasion."
Pros: "Nice flight nice crew just about as good as you would want"
Pros: "The flight was good, Boarding was smooth and fast"
Cons: "I asked one of the crew members to help me to get a better seat as I was very tired and wanted to sleep better during the flight and he didnt pay attention to me. I realized there were emthy seats available during the flight"
Pros: "The crew is always wonderful. The complimentary beverage and snack really makes the flight better, even in the tiny seats. The flights with tv screens and charging ports are great, although they only seem to be on my shorter of the two connecting flights."
Cons: "Crew allows the first zones to place both their carryon and personal items in overhead storage, filling the bins before many travelers board the plane. We are then asked to check our bag, and are forced to put our 1 bag between our legs, whole many people stored two overhead. Flight was delayed a few minutes and time was not made up in air. Delta changed a few of our flights before we were even off the plane, while other passengers were allowed to keep their original flight (originally we all had the same connecting flight). Looks to me like they overbooked and pulled some of us randomly. Also, my checked bag was sent on wrong plane, and sat unattended at next airport for 2 hours."
Cons: "The bulkhead sears had no electrical outlet"
Pros: "The free TV was nice."
Cons: "A tiny bag of pretzels is a stingy snack. Aeromexico gave us a croissant with two pieces of cheese,applesauce and a square of chocolate."
Pros: "Our Delta plane was brand spanking new. Everything worked and the inflight entertainment system was fantastic with many movies to choose from, free headphones, games, tv shows, etc. The crew was polite and the seating at least as comfortable as expected for a 4 hour flight."
Cons: "The restrooms in the rear of the plane were remarkably small, even by airline standards. I'm a somewhat larger person and I fit, but I know a lot of people who would literally not be able to fit on the toilet without touching both of the sidewalls or risk getting stuck in there. The boarding process at San Jose Del Cabo was the most ridiculous setup I've ever experienced. There were numerous flights boarding out of the same gates and at least 3 or 4 lines for different destinations forming on a ramp just outside the gates. There were guys with signs trying to herd people into the correct lines and then loading the people onto buses which took you out to the planes. The planes were loading from both the front and rear doors and people were getting tangled up inside because of the haphazard loading process. Very easy for a person to end up on an incorrect plane!!"
Cons: "You had me check my hand luggage with expensive items that did not arrive."
Pros: "short flight not much to say all was smooth crew was efficent"
Cons: "not a delta thing but passengers drag all these pieces of luggage on making boarding longer clogging up aisles ect. gate agents need to be more strict with people past the allowed limit"
Cons: "They said we would get there on time even though we took off late so that what we told our ride. Ended up about 30 minutes late. Did not like that."
Pros: "Staff were friendly and attentive. Boarding was good - efficient and quick."
Cons: "Seats were not that comfortable. Aircraft very noisy. Competition offers a much better service. Transfer in Atlanta was a nightmare, taking almost two hours from landing to getting to the domestic gate for the next sector. only three immigration staff working."
Cons: "On the MSP to ATL leg the gate crew made a huge deal about checking rolling bags. They even stopped us at check-in and nearly begged us to check our bags pointing to the backed up jetway. But we had a lot of unpacking to do before checking our bags so we politely declined three times. On getting to our seats there were at least 8 open slots for bags near us. I heard a crew member call forward to say "tell them no more rollaboards" so they forced everyone left to check. On departure they slammed shut several very large empty overheads. WTF"
Cons: "the older stuardess on my flight from Cancun to Atlanta was very misinformed- told me my carry on wouldn't fit in the over head bin... it did. Told me I had to check my duty free liquor.. I didn't. Told me I couldn't bring all of my liquor in to the US... I could. I just kept saying ok to her just to shut her up, but she ensued with her comments and wrong info as if I don't travel as often as I do. Perhaps she was attempting to be helpful, but it came off as obnoxious and rude especially since she was wrong on every accord. Humbleness and customer service training would do her very good. All other DELTA staff have been great."
Pros: "Crew was very attentive and curtious. Boarding was a bit more chaotic than usual and the gate agent made no announcement about boarding procedure, which certainly contributed to the scrum resulting. I arrived from the Skyclub several minutes prior to boarding time and was unable to find a path through to the Priority Boarding Lane. As boarding began she had to redirect at least seventy-five percent of those in front of me as they were not in First Class. Had she made one or more clear announcements about boarding procedure I rather doubt such a misunderstanding would have occurred with so many."
Cons: "For the third Delta flight in a row (all First Class) the crew did not make any effort to keep economy class cuctomers form storing bags in the First Class overhead or using the only First Class laveratory during flight. This flight I was unable to utilize the laveratory even once due to this excessive and continuous useage. Trying to do my bit to reduce our carbon footprint, yet I am sorely tempted to return to charter service when disrespect of the airlines own basic service class rules gets piled on top of TSA hassles."
Cons: "The flight was an older crew , seem a bit rude sometimes especially during the beverage and meal services. Not all of the flight crew was like that, but the over all feeling existed."
Pros: "Entertainment was good. Delta staff seemed flat compared to other delta flights I've been on."
Cons: "Space. Economy on a long flight is not ideal"
Cons: "Planned my trip for my birthday/10 year anniversary. The first leg of the trip, flying from ft Lauderdale to atlanta was ok except for the pilot having to circle around bc he was too close to the airplane in front to land. This made us supposedly late to our connecting flight which by the way was not supposed to leave before 8:10. My husband and I arrived at the gate about 10 minutes before only to be told that the door was locked. Needless to say, we weren't the only ones. When we got up to the desk, the attendant was extremely rude. I was having a conversation with my husband about a dog that had just passed us . She immediately made her way into the conversation asking me what i was saying. I told her I was talking to my husband about the dog and under her breath said : " I'm sure you were." I then told her that i was more than sure about what I was talking about. We get booked on another flight and my seat was the only one without a working monitor. We asked the suitardess to see o If there was anything that could be done They tried to reset it to no avail. Since we didn't say anything else, it was forgotten about. My husband shared his screen with me so that I wasn't totally bored on the flight. Not the way I wanted to start off my birthday but I'm glad that nightmare is over Delta really needs to retrain their employees on customer service bc it leaves a lot to be desired!"
Pros: "The crew was very professional."
Cons: "Seats were to small and uncomfortable for us."
Cons: "The flight was over an hour late arriving ATL at gate after our original connection had departed. We had to change to later flight from ATL to JAX."
Pros: "It was wonderful to have a non-stop from Rome to Atlanta. The flight was comfortable and punctual. The in-flight entertainment was very good and helped pass the long flight."
Cons: "I liked the complimentary beverage service and many meal and snack interludes, although the food was sub par, especially the snack. I don't know how you can mess up crackers, but they were terrible, even slathered with the accompanying marinara. Also not sure that I ever met a shortbread cookie I didn't like until this trip; why lace it with artificial strawberry flavor?"
Cons: "Expected to pay £30 just to reserve a seat. Most of the top airlines allow this to be done for free. It's about time that Virgin Atlantic followed suit."
Pros: "The Economy seats with added space Plenty of space Cheerful crew"
Cons: "Delta costumer service was terrible. Cancelled my trip twice. They lied to us saying that they were going to give vouchers for hotel, that we were going to be automatically booked for next flight and that our bags would arrive with our flight. Waited 7hs to talk to an agent in the airport. 24h wait in Atlanta had to sleep in airport. They wanted me to wait three days in atlanta. They forced me to check a carry on because they didn't have room in the plane. They told me my bag would arrive with my flight. It never did. I still dont have by only bag. Unbelievable."
Pros: "Not too much this leg!"
Cons: "Baggage retrieval was horrendous! Absolutely a nightmare which after paying for 3 nights hotel with no discount, I was further inconvenienced by the inability to receive my 2nd luggage and after requesting it be delivered, I, I, tracked my bag and you chose to send it 3 days ahead to my destination and I HAVE NOT RECEIVED any acknowledgment of my online inquiry which is why I am complaining. I've had to purchase a new set of luggage AND will have to pay for them on my next 2 legs on Delta. I apologise for seeming so harsh as I know you've had so much trouble because of the tornadoes, but this leg of my trip cost me an additional $800.00 plus AUD and I was here in the US to care for my father who recently had a 2nd heart attack and my final days in USA were meant to be a holiday, and all I can say is the stress because these expenses have removed any enjoyment (I know I'm looking at this half empty, not half full). I'm glad to share this and hope you're company loses will be recouped after this mess! Daniel Grayson Craigieburn, VIC Australia"
Cons: "The redesign of seats means that very few of Delta's planes can actually accommodate a sherpa-style pet carrier, even though they are an industry standard for in-cabin travel. Further complicating the problem is that the clearance under the seat varies depending where in the cabin you're seated. It's become an extremely stressful proposition for which I have the privilege of paying an extra +$100 each way whilst having to give up one of my carry ons. As far as I can see, the charge is just straight up greed, since no one would be able to use the space beneath the seat in front of me, anyway, and carrying on my cat cause zero extra work for the crew. I'm going to have rethink my loyalty to Delta. At least with Southwest, they'll let me check two bags for no additional cost."
Pros: "They had some weather in atlanta. So they drove us out to the runway and then we sat for 45 minutes with the engines off waiting to leave. I guess it is nice that they want to keep you safe. After missing our connector - they did put us up in a hotel overnignt. However we still had to pay extra for taxi back, parking an extra day at the airport, and extra meals. Oh - and the extra trip to detroit..."
Cons: "So after waiting 45 minutes on the tarmac - we left and headed to Atlanta. There we landed and waited because they had no gate for us. Then we finally got off the pane and ran to our connector which left without us. We were told they don't hold the plane for less than ten people. So the four of us don't matter. We sat and sat waiting...and then lost another day due to travel."
Pros: "Service was great"
Cons: "Food wasn't great cookie!"
Pros: "I liked the in-flight entertainment and the crew was very pleasant"
Cons: "The seats are awful. If you're 6 ft or taller, your legs barely fit if at all. Boarding is ridiculous."
Pros: "The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group."
Cons: "Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together.""
Cons: "Delta Flight #1661 I paid for 1st class. My first flight was late so I arrived at the gate after boarding began. When the gate attendant scanned my ticket another printed. When he handed me the ticket my seat had changed to seat 25E. I told the attendant that I had paid for first class. He asked me to step aside while he contacted his supervisor, Joe. Then I had to wait until ENTIRE flight had boarded which defeated part of the reason I paid for the upgrade. This was on top of the fact I was so thirsty because 1st flight didn't have drink service and because it was late I had to book it to the connection arriving sweaty, hot and needing to use the bathroom. I was told they had given my seat away to someone as a free upgrade. Joe offered me a $100 voucher to take other seat which was less than I paid for 1st class, plus the seat was a middle seat in the rear of the plane. When I told him as much, he tried to manipulate me by telling me that they would have to kick someone out of my seat. When I declined the downgrade, they made me stand by while they kicked someone out of my seat which was embarrassing and humiliating. Then, when they handed me a new boarding pass, it was not the seat I had paid for and selected, instead it was in the first row, which I’ve always hated because there is no under seat storage and I cannot keep my backpack with me. When I pay for first class, it is primarily so that I can board first and so that I have extra room to work (which I need access to my bag to do). While I was trying to take out the minimum of the things I needed from my bag and figure out how to manage without it, 3 times a flight attendant told me they had to take my bag (since I was the last person to board they tried to prevent me from using the bathroom and they were anxious to leave early). I tried to explain that Delta had prevented me from boarding earlier and that they gave away the seat I paid for which was NOT the first row."
The staff were excellent, very helpful and efficient
Pros: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"
Pros: "Easy boarding, entertainment"
Cons: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Cons: "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"
Pros: "Nice and attentive crew."
Cons: "Seats not comfortable in premier economy."
Cons: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Pros: "I like the comfortable seats"
Cons: "Service lag a little"
Pros: "Incredible staff. Super polite"
Cons: "The craft is a bit old. Harsh landing."
Pros: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Cons: "Seats were not comfortable, even in Comfort + seating isle."
Cons: "Couldn’t understand announcements"
Pros: "In flight entertainment was great"
Cons: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Pros: "The crew was excellent."
Cons: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."
Pros: "Amazing crews!"
Pros: "Crew was amazing. Service and food was good."
Cons: "Random TSA check was not needed at the end when boarding."
Pros: "The cue lines per zone are a brilliant idea!"
Cons: "An explanation to passengers as to why there was a backup between the gate and the plane."
Pros: "The cue lines per zone are a brilliant idea!"
Pros: "The cue lines per zone are the most brilliant idea!"
Cons: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
Cons: "More water provided during the flight. Also, the second meal was not very good."
Pros: "Good food and crew"
Cons: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
Pros: "The crew was efficient and friendly. The plane took off on time and landed on time."
Cons: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Pros: "Fantastic Crew!"
Cons: "Seats are comfortable but tight."
Pros: "Everything. crew friendly and food/drinks the best"
Cons: "Nothing...all was wonderful"
Pros: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Cons: "Check in process was easy. The flight attendants are all very helpful and kind."
Pros: "Quick and efficient not lying more to say or critique."
Cons: "Coffee and a bread roll as a snack??"
Pros: "Liked the transfer"
Pros: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Cons: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Pros: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Cons: "Nothing to complain about."
Pros: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Cons: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
Pros: "The service was very professional."
Cons: "Everything went well."
Pros: "Staff was nice"
Cons: "MD planes are old and not very comfortable."
Cons: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."
Pros: "Good service at gate and on board"
Pros: "Short & easy flight"
Cons: "All ok"
Pros: "It was on time"
Cons: "Food was AWFUL! Better to serve nothing"
Cons: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Pros: "Friendly people on board"
Cons: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"
Pros: "Great people"
Cons: "It was an hour late"
Pros: "We were on a 9 hour flight which is pretty exhausting on its own. However, Air France provided you with a pillow and blanket, as well as headphones, so that you can make the best of the long trip."
Cons: "The chairs, for whatever reason, after just not that comfortable. Too squishy and they make noise when you adjust your position. I fidget a lot on flights so I felt like I was making a lot of noise. Also the plane didn't have cold air, do you get toasty pretty quick."
Pros: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
Cons: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Pros: "Other crew members were very polite to us, in particular a younger tall woman."
Cons: "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."
Pros: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Cons: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."
Cons: "Delay over an hour"
Pros: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."
Pros: "Spacing was ok"
Cons: "Scents. Perfumes. Products that have scents that irritate airways. Not good for asthma and allergies."
Pros: "This plane was the nicest plane I had ever been on. Very comfortable and the entertainment was amazing!"
Cons: "Airplane food is airplane food I guess."
Pros: "Crew was very nice and helpful"
Cons: "Old airplane with very low amenities. Plane still had ashtrays"
Pros: "I was only a few minutes late and was not allowed to check in my bag or to board the flight."
Cons: "They could have let me board!!"
Pros: "gate crew had our small luggages checked-in even if there were tons of space available, flight crew chatted noisily hald the duraltion of the flight, video entertainment either kept crashing or playing the wrong episode, toilet had no water"
Cons: "overall service"
Pros: "Fairly comfortable flight. I enjoyed the new shading windows with no physical shutters"
Cons: "I did not like the glass in my food. I mentioned it to the flight attendent and she said I probably have nothing to worry about but took my information down."
Pros: "Friendly, attentive staff. Good service. My toddler, husband and I boarded first because of our child, so we had plenty of time to get comfy on the plane. The flight attendants served sufficient drinks and snacks for the 1 hour flight."
Cons: "Flight was delayed two hours so my toddler and I had significantly longer to wait, which is not too fun. However, I understand this is unavoidable sometimes."
Cons: "I decided to pay a little extra for preferred seating (exit row). However, I was stuck in the baby row. I would have been better off not paying extra and staying in my original seat. I have nothing against babies (the baby in my row was quiet), don't get me wrong! It's just that this should be pointed out at the time of selecting a seat and it was not clear on the AC website. The crew moved my carry on several rows back without telling me (I put my bag in first into the overhead bin and then had to chase it down when I needed something). Not acceptable!"
Pros: "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"
Cons: "Too short period between 2 flights, barely have time to pass the border, almost miss the next flight. No inventory of food."
Cons: "Did not have enough of the items on main menu even first flight in the morning."
Pros: "Getting off the plane!"
Cons: "They delayed the flight by almost 2 hours. Tried to make me check a carry on bag when the plane wasn't even at 50% capacity and one of the representatives was rude about it. Despite having a delayed flight and not many people on the plane, they still lost one of my bags. They also lied to me about taking care of my other friends who were coming from the same connecting flight as me but was hung up in customs. My friends were traveling with small children but were denied entry to the gate because they were a little behind. I could keep going but never again on Air Canada!!!! Never!!!"
Pros: "Predictable, no cost surprises, included all normal long haul flight amenities."
Pros: "I liked the care, the kindness, and the help"
Pros: "smooth flight"
Cons: "if the connecting flight from Vancouver to Toronto was not 5+ hrs, and then told one of my luggege was lost, from Vancouver, to go though Security/Immigration and had to wait was not good. It was found and I was able to get to the gate but only 20 min. left... because the flight was late arriving from Montreal. Phew! Two customers had been waiting for a baggage for 24 hrs, there, totally frustrated. Compared to their ssituation, mine was not so serious? Two men at counter were not sympathetic, no emotions showing. Until I paid attention to their problem, a woman showed up, tried to amend the situation. AirCanada's corporate image was damaged by those two men."
Cons: "Many connecting flights jammed together F terminal at YYZ. SOME thing caused delay after delay. This really messed up baggage people. Once we boarded after like - 10 delays and a gate change, there were NUMEROUS whole-flight mixups with luggage - so many similar flight numbers traveling to same destination and whole flights awaiting their luggage. Our party of four had our luggage spread through THREE different planes. WTH? No customer service at DTW once we arrived and there were so many livid people. Absolutely awful. We were supposed to arrive at 5PM and it's now 3:11AM. My son just completed filing a luggage claim loss. And we are off to drive home to Grand Rapids two hours away. Nightmare."
Cons: "They had nothing together. My first flight was delayed so I got in late and my connecting flight was rescheduled for 5 hours later. Their "free meal voucher" for rescheduling amounts to one slice of pizza and no drink. The airport then lost my checked bag and kept me waiting in one room for 4 of those hours to where I was still rushing to catch my next flight. Air Canada then forgot to assign a plane to my new second flight so I waited another 2 hours to board. Once boarded, the airline made us wait another hour while they loaded bags, then unloaded some of the wrong bags thy put on. They then tacked 25 minutes in the wrong direction and we went all the way back. I have never seen so many people rushing the customer service desks because they missed their connecting flights, throughout the entire time I was stuck in Toronto. Additionally, their "in flight movie system" doesn't work unless you rent one of their iPads. It prompts you to download Java Flash player even if you already have it instead of asking to run it. Then once you allow it, you get a 1-2 second animation then the movie breaks. There are similar errors with their music and tv show features, I tried all of these in my laptop and phone."
Pros: "This was not a Luftansa flight!! It was Air Canada Rouge which is a budget airline that doesnt compare to Luftansa"
Cons: "The fact that it said thia was a luftansa flight when in fact it qas not"
Pros: "Lots of movies and tv shows to pick from. Didn't need to bring snacks. Served food several times."
Pros: "The crews were nice and the seats were comfortable"
Cons: "There were so much miscommunication. Coming from Hong Kong it was late for 3 hrs , then I need to pick up my luggages and went thru immigration. Missed the flight to Toronto, checked at the counter and was told did not need to pick up my luggage until I got to Atlanta. Well at Toronto, my luggages didn't go through. I had to pick them up and went thru immigration on the USA side again. Missed my flight again! It was so frustrating except all the employees were very nice and helpful."
Cons: "Boarding Zones 3-5 is always a mess"
Cons: "After a late flight from Halifax, found out that we had been bumped off our scheduled flight to Kingston. The next flight was more than three hours later - and this despite looking at our aircraft for another 10 minutes before it left the gate. We were told that the gate had been closed despite six of us on the same connection. When we asked about supper, we were given a $10 coupon - had some difficulty finding a place for dinner under $10 at Pearson."
Pros: "Food ..the air hostess had a fake smile"
Cons: "The staff is old school and very hard on single travelers who are not white Very rude when I asked some questions ,,.. They seem to think low bout the bout their Indian customers .. They need to be educated some of the Indians can be law abiding and decent people who Can be citiEns of Europe or the US Their thinkng is very racial or prehistoric Only reason I didn't make a scene of it is because I was jet lagged Be careful next time or just don't give me a ticket !!"
Pros: "Friendly crew"
Cons: "Touch screens were broken"
Cons: "The crew didn't finish the inflight service so a bunch of us didn't get drinks or snacks. This was all the more frustrating when the flight then circled Ottawa for 20 minutes before landing."
Cons: "1시간이상 딜레이, 비행기를 타고서도 1시간쯤 있었던 것 같다. 그리고... 난 뒤에서 두번째 좌석에 앉았는데, 맨 뒷좌석에서 두 직원이 밥을 먹으며 얼마나 떠들어 대던지... 그리고 돌아다니면서도 주머니에 손을 넣은 채 거의 빼지 않고 말만 많은 젊은남자직원... 정말 건방져보였다. 착륙할 때 얼마나 급정거를 하던지 맨 뒤에 있었던 큰 물병이 떨어져서 맨 앞까지 굴러가더라. 다른 승객도 나와 눈이 마주친 후 무사히 착륙한 것을 축하한다고 쓴웃음을 지으며 농담을 했다. This is the Air Canada."
Cons: "There were too many things to mention, but I must say the customer service is not a strong point neither is a customer first mindset. The airlines apparent made several changes between my trip and I was threaten with additional bag fees when my ticket was very clear for two carry-ons and to checked bags, which also confirmed when I confirmed my seat request. After I was required to check my bags, I realized my earbuds were in the bag and the flight attendant did not give me a pair and actually told me I could purchase a pair...REALLY!I just did a 15 hour flight from Dubai, you were delayed by 2 hours on my last connecting flight and you can't comp a pair of .25 cent earbuds."
Pros: "Entertainment options."
Cons: "No snacks offered. Checked bag fees."
Cons: "My flight was changed and I wasn't informed - I cleerly checked my information beforehand but it would be nice if flights were to change by two hours, to know in advance so arrangements could be made"
Pros: "Service was good and people were nice."
Cons: "Almost no room if someone puts their seat back, food was not good, made an emergency landing when passenger said he was fine and caused everyone to be delayed."
Pros: "Flight was not full and reservstions mde some time ago but we were seated several rows apart. inexcusable!! Several others were also seated apart so we talked among us and people moved around so that family and couples were together, no thanks to airline. Service and food were second class at best."
Pros: "Decent video selection, staff was pleasant."
Cons: "Maintenance issues rendered all three of my flights delayed on my trip back from Japan. Last delay was 3 hours behind :( Food selection was subpar even for airline food."
Pros: "Air Canada is not a goo Air Lines for customer service."
Cons: "I do not like there customer service policy."
Cons: "Second flight in a row delayed almost 1.5 hours."
Pros: "I'm glad Air Canada took appropriate precautions to ensure our safety, however..."
Cons: "On the flight from Portland to Vancouver, someone was allowed to board the plane and then leave, with no explanation, no accompaniment, and no way of contacting him. Consequently, our flight was delayed 3 hours while police and bomb squads checked the plane and all the baggage. Why was this person allowed to disembark in the first place? This occurred during boarding, so there should have been attendants there to stop him or at least ask him where he was going. And once he did disembark, why was no one able to track where he went? Seems like an odd security breach and, ultimately, a huge inconvenience for the passengers who remained on the plane."
Pros: "Comfortable and quiet"
Cons: "Baggage fees and no snacks."
Pros: "They have television screens"
Cons: "Boarding pathetic, crew not friendly, only paid alcoholic beverages, poor food, landing worst of all flights that I had."
Cons: "The flight was delayed by 2 hours. After boarding, it was another hour before the flight took off. I was seated next to a family with 2 cranky children. I chose this flight just because it was supposed to arrive in Miami at a decent time. Ended up sleep deprived at work the next day."
Pros: "The customer service desk at Lufthansa/Air Canada did help us set up additional flights for the next day."
Cons: "Since we missed our first flight to Toronto, we missed this flight to Atlanta."
Pros: "The seats were very comfortable. Food was surprisingly good!"
Cons: "There was 1 crew member who once spilled ice over me & laughed it off saying he was just checking to see if I"m awake. Then another time spilled OJ on me & didn't even notice or apologize or offer a napkin so I can clean myself off. Also I had wanted to upgrade my seat for this flight but was unable to because there was no representative at the huge airport in Shanghai. Nor could I do it online. That was a huge inconvenience!"
Cons: "bad service and didnot tell customer some critical information"
Cons: "Three hour delay. Getting into Atlanta at 2:00am"
Pros: "Plane seats were comfortable with decent headrests and reclining. First class looked roomy, but I was in economy."
Cons: "There was water/condensation dripping from the roof onto my lap while I was sleeping, and I woke up with my entire thigh drenched. I was able to move to an open seat, but the "gentleman" (coughjerkcough) next to me obviously wasn't happy about the encroachment, so he coped by elbowing me in the side throughout the entire 5-hour flight. Every movement of his was an opportunity to punch me in the arm or shoulder, and I don't even take up that much space, so he was literally reaching over into my seat to do this. And, this portion of the plane was in a cold zone. I and the other passengers were cold (I heard others complAining about it too)."
Pros: "I somehow got upgraded to business class. It was an incredible experience. What is there not to like about free champagne, a great selection of wines, a seat that feels like a bad, and the best service? Highly highly recommend."
Cons: "Nothing. Everything was amazing."
Pros: "I bought Business Class because the rate was very competitive. Seat was comfortable enough. Flight departed nearly an hour late, but arrived early at the destination, which helped."
Cons: "The flight attendants in first class honestly seemed overworked and had no time for anyone. A request for a mixed whiskey beverage brought a Diet Coke instead. The attendant didn't seem to care at all when the mistake was pointed out, nor did she fix it. Snacks and drinks were essentially flung at us with the care of throwing slop at farm animals. Which pretty much describes the quality of the meal."
Pros: "Amazing legroom!"
Cons: "Poor selections of snacks and drinks"
Pros: "This was the usual flight. Nothing exceptional. The flight crew were very nice."
Pros: "Leg room was sufficient"
Cons: "Touchscreen monitors were not the best."
Cons: "In flight movie wouldn't even go full screen!!! Had to squint"
Pros: "Great female flight attendant. So sweet."
Cons: "I watched the Big Short, which kept shorting. I had to stop the video about 15 times to get to the end. And one slice of cake is not adequate breakfast."
Cons: "Crew absent at gate in Montréal on return flight which caused a 25 minute + delay. Entertainment system earjack was broken and I needed to hold my "earphone plug" higher in order to hear proper sound, otherwise nothing."
Pros: "Boarding was smooth. Landing was smooth"
Cons: "The power outlets didnt work."
Pros: "Flight landed early"
Pros: "Crew was friendly."
Cons: "Flight delayed!"
Pros: "The flight attendants were very courteous."
Cons: "Seats are way too close together. I am 6’ tall and if I wasn’t sitting with my rear pressed against the back of the seat, my knees were jammed into the seat in front of me. Zero elbow room. I’m fairly skinny and still thank god I had the aisle seat because with arms at my sides, my shoulders touched the small woman next to me and stuck into the aisle so that when the drink cart came by I had to physically lean toward the windows to get out of the way. No entertainment unless paid for, which is fine, except that the flight attendant and the announcements both stated that at least a movie was included. Outdated jet. No where to charge anything. Couldn’t work on my computer because to type, my elbow took up most of the other persons seat."
Cons: "We were stuck on the tarmac waiting for a gate for an hour and a half once we arrived in Atlanta. Other than that, everything was fine."
Pros: "I was so pleased that United offered the flexibility to change my flight before the chicago snowstorm without incurring a change fee."
Cons: "I paid for seats on my original flight. But ended up sitting separate from my traveling companion on the new flight."
Pros: "The price was unreal so I had to jump on this, I was able to get on and off with my backpack no problem. The flights were good, captains were very communicative about times, expectations and when turbulence was present."
Cons: "The check in had to be done in person because of the need to check my bag size, I felt a little insulted that I would have to be checked on my honesty. When I got to the check in it was like watching a special forces team measuring and prodding peoples bags to get them in to the little box even when the shapes were the reason they couldn't fit, not the size of the bags. I literally watched someone fit their bag and the attendant take it out and make it misshaped for the box and show how it didn't slide in. I had no issues with my luggage, but that sucked to watch happen to others. The food and drinks came about 10 minutes before the plane landed."
Pros: "Comfort was good"
Cons: "Food appeared stale at times Drinks like fruit juices were given in small amounts like a quarter cup by stewardess Appears that it was being rationed Choice and scope of movies were poor and narrow"
Pros: "United employees were courteous and helpful very economical in their service to others"
Cons: "seats were a tad uncomfortable, if the flight was longer it would have been worse."
Pros: "The flight was good!"
Cons: "There was no entertainment. Nothing to do."
Pros: "I like how they found another flight and we didn't have to pay because we was originally early for the first flight"
Cons: "Didn't lik how we miss our flight because TSA took so long by checking every hand luggage padding us down and i flew with my baby and my disable mom"
Cons: "An extra agent who was rude was having passengers check size of their bags and we had to check our carry on that we had fit above on previous 3 flights. Her statement to us was : “If you don’t like it we’ll have you checked on to another flight tomorrow morning”. She seemed to stop passengers she could intimidate, I’m not used to being treated rudely by service providers! I’m sure they wanted to reduce the passenger loading time, but rudeness is not acceptable!"
Cons: "Price gouged to escape hurricane Irma"
Pros: "it was ok just a long flight"
Cons: "food too high"
Pros: "Comfortable even though this was a small aircraft."
Cons: "Registration and baggage process at Dulles airport for 7 a.m. was chaotic. Unsure if the automated process relieves crowds or time to check-in. Lines were long and not enough attendants to take care of issues that were occurring at kiosks."
Cons: "Two people were assigned the same seat"
Cons: "Then we couldn't get off the plane for an extra hour. Very inconveniencing."
Pros: "The panctuality and the service were really excellant."
Cons: "I was not contacted about flight delay. I believe that was the purpose of collecting cell numbers. Also the gate was down stairs with no elevator or operationing escalator. I have bad knees and had to walk down the steps with my luggage. The escalator only start working 10 minutes before boarding. Also they overbooked the flight and there was no room for my carryon luggage. They put it underneath and when I got it back it was all torn up. Seats were cramped not enough leg room."
Pros: "Organized boarding"
Cons: "Very cramped"
Pros: "Friendly staff and attentive"
Pros: "We'll coordinated."
Pros: "I liked that the pilot communicated throughout the flight about where we were, how long or far we were, and if any changes occurred."
Cons: "I didn't have a plug to charge my tablet."
Cons: "Flight got delayed"
Pros: "Great flight both ways of my trip. We arrived 20 minutes ahead of time on the way back. The crew was very courteous and I had a great experience with United."
Pros: "The snack was nice for the short flight"
Cons: "We did not get Headsets at all. We asked flight attendant for headsets and he told us the would come around passing them out. Never happened"
Pros: "We were early. I bought economy plus."
Cons: "No complaints"
Pros: "I made it home"
Cons: "When I got to the ticket counter my reservations had been canceled by united. Worst part is the flight is now completely booked. I was lucky enough to make the flight thanks to a late flight from vegas where 7 people were connecting from but it was pretty stressful to walk up to the counter to be told the reservation you have had for 2 months was no longer reserved. This was one of the rudest staffed planes I've been on. These guys aren't over worked. I don't know why they can be so hateful. I loved united but this experience has left a sour taste in my mouth. It all worked out in the end, but I still can't follow why my flight reservation was canceled without me being notified. I shouldn't find something like that out when I get to the airport with my luggage in my hand."
Pros: "My flight in was smooth, seamless and amazing. The crew was so lovely."
Cons: "My flight out was a shot show that included a four hour delay and frantic running to gate changes. The staff was very unhelpful. The snack was awful."
Pros: "It was on time"
Cons: "Nothing was bad, completely average. Nothing impressive either."
Cons: "I couldn't move up to an empty row on a half empty plane"
Pros: "I made it to my destination and was offered a beverage"
Cons: "Everything else. No one greeted me. No TVs. Luggage was ruined. Ppl were rude"
Pros: "On board entertainment was great."
Cons: "For the second flight in a row, our flight was over 2 1/2 hours late. In fact, this flight was three hours late, including the maintenance issues that cropped up once we were all boarded. This came after a 2 1/2 hour wait due to a different maintenance issue with the plane. The gate attendant was extremely uneducated regarding the issue, and how long it would take to resolve. For over an hour, he told us that the plane was taxiing from the hanger. Assuming the hanger was at the same airport we were, I seriously doubt this was the case."
Cons: "The plane was full I was given a seat assignment. Why was it when I got to my seat a child was sitting in the seat and the flight attendant states "oh I was handling that we need to get u a seat of hers one sit here" at the back off the plane by the restroom and food area. It maybe good for staff but I paid almost $300 for a tkt to be told oh here a seat sit here. No accommodation was made for the seating switch . No I was not looking for first or business class just to be asked would have been nice"
Pros: "The entertainment"
Cons: "I didnt like how i had chosen a seat a month before the flight and then its like i never asked for one"
Pros: "Efficient service"
Cons: "The crew was not very helpful with my concerns. As well, there was a handicapped man sitting on my roway and he received insufficient service."
Pros: "The crew was nice"
Cons: "There was neither WiFi nor in flight entertainment available which made the entire flight a drag"
Pros: "The flight had great entertainment options and a good food and drink selection."
Cons: "First of all the flight was overbooked. Second of all some of the crew members looked as though they wpull be anywhere but on the plane. Boarding was a little sloppy but I suppose that was due to the overbooking."
Cons: "4 hr delay on the flight, terrible experience never flying with United again."
Pros: "It was just a mediocre domestic flight. Nothing special."
Cons: "No movies to watch for free."
Cons: "Not only did they change gates several times and the flight was delayed close to two hours, they didn't provide any information and refused to answer any questions."
Pros: "Flight was on time."
Cons: "Plane was freezing cold. Even with numerous empty seats I was assigned a seat in the last row next to the laboratory and not permitted to change. Flight attendant had a poor attitude and was generally not helpful."
Pros: "I liked the entertainment options on board. There was adequate leg room with seating."
Cons: "The seating back was not very comfortable. There was very little cushion. I had to re-position myself quite often to get comfortable."
Cons: "Updates to delays not informed in a mannerly order"
Cons: "It was very hot, it seemed as if the AC was broken."
Pros: "Everything!! Awesome!"
Cons: "My girlfriend nagging in my ear."
Pros: "Great spacious seats."
Cons: "Rude staff at the gate. The lady did not even let me finish my question before saying "No"! I approached her at the gate 1 hour before the flight to explain that I was not able to pick a seat online and I was trying to get an isle or a window seat due to my sciatica nerve pain, but she interrupted and said "no" before I got to ask the question. A few minutes later my name was called by another agent for a seat assignment. When I approached them, the first agent told the agent who called my name "no, she already has a seat" and did not even let me talk! This is awful customer service. I always fly with Southwest, but this time I had to fly with United because of the timing of the flight. I will choose an airline where I can at least get to finish asking a question and apparently that is not United airline."