Boarding was done according to groups A, B, etc, and went very smoothly and quickly. And the amount of legroom on the plane was amazing! Even in our normal coach seats!
The crew weren't particularly friendly, and they basically just walked down the aisle holding snacks, earphones, etc, and expected you to speak up if you wanted anything. I understand that it does take quite a bit more time to ask each passenger individually what they would like, but it definitely makes you feel valued as a customer! Also, a few more options for entertainment would be awesome :) Also, not enough room for all of the carry on luggage..
At no time was I made aware during my booking that I would be charged for a carry on. The total cost added $60 to my flight. I feel completely mislead. Customers also had to pay for water on the flight which was ludicrous.
Seems unorganized with over booking or some incident that occurred on the plan regarding reserved seats being given away.
Had to ride around for about 5-10 min prior to actual departure to waste gas.
Flight canceled 2 hours before boarding. Was automatically swapped to a 5am red eye flight with layover. Had to find somewhere to spend the night last minute, and missed work on Monday. The airline never contacted me about the change.
It was late. On Wednesday Day 2 of my travel due to American canceling my flight the previous day. To add insult to injury, this flight was an hour late. I think you need a new slogan: "American - the unreliable airline"
Easy flight, comfortable, nice people, overall very good.
The boarding process was a bit disorganized, but not too much so. There was a screaming baby across the aisle, it would have been nice to have been offered earplugs.
I'm a small to average sized woman and I had no room to move. It's the only airline that goes from Atlanta to Atlanic City so I have no choice. Oh and the 2 hour delay was aweful too. I understand these things happen but I never expect that in May.
Nearly got stuck in Mexico City because I misplaced my immigration form. Apparently this is a new Requirement, so the ticket must be retained and presented when exiting the country. I was not made aware of this by the airline.
The plane was comfortable, they did offer a basic sandwich and the entertainment system was a big plus. this was an Aeromexico flight operated by Delta.
My major complaint was not being able to select seats for ANY of my flights too/from Mexico City and nobody seemed able to explain why. I booked the flight through Kayak and the flight was a Delta operated Aeromexico flight. None of that intrinsically explains why I shouldn't be able to pick seats.
the price for the trip does not include that you have to pay for Carry-on, which is an odd expense to passengers. Especially for shorter trips with the round trip the carry on charge would equal up to at least $60. Which would equal to another airline who is comparatively better especially because those airlines aren't worrying about charging the customers for every single thing. Additionally, Frontier isn't a participant of the TS-Pre Check program, which Frontier should advertise.
Everyone was polite and The airplane was clean. Even though we were very late every member on staff was kind, patient, and happy.
We were about 1 1/2 hours off of it original departure time. No one explained a thing to the passengers. We were delayed and when we finally got on the plane we waited a whole hour to take off. There was no information passed to us about how long it would take and our potential wait time. When it is time to check in, we had to purchase our seats. No where, when we bought tickets for this flight, did it say we had to pay extra money to actually sit on the flight.
The arrival/departure board at the airport still said the flight was on time when I arrived, but when I tried to check in at the kiosk it said the flight had been canceled. They booked me on the next flight the following day on a different airline but made no offer to accommodate me with a hotel room and I was forced make my own arrangements for the overnight wait for the next flight at my own expense.
$35 to check a bag.
$40 for any carry-on that doesn't fit under the seat!
$6 just to select a normal seat.
They make you pay for all beverages or food except "complimentary water."
Very old airplane, if you have any carry-on you'll have to pay $45, the crew wasn't really that friendly, the plane just felt old, like the oldest plane I've ever been on. It didn't take turbulence well, so we were getting knocked around the entire flight. They were offering 'free water" as if it were some big favor.
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