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Pros: "Flight attendants"
Cons: "Left approximately 40 minutes late. Leave on time"

Pros: "Nice plane and super nice crew."

Pros: "The flight crew were really polite and helpful."

Pros: "Very good crew"

Cons: "The new "class of service" rules are really awful. "Pay for privilege" is terrible customer service."

Cons: "I was first in line for a 1st class upgrade. They didn’t upgrade me but when I got on the plane, the flight attendant randomly asked someone if they wanted to move to 1st class because of an open sest"

Cons: "Pretzel mix was lacking in quantity and taste."

Cons: "SofinwS turned off for most of trip"

Cons: "We boarded on time and were ready to leave the gate early. Somehow the pilot and air traffic controller managed to take 1 hour for de ice and takeoff even though we were 2nd in the queue. No excuse!"

Pros: "A simple and pleasant experience!"
Cons: "Everyone was professional and polite."

Pros: "The almonds and Fresca"

Pros: "All went smoothly ."

Cons: "Food in first class was subpar!"

Pros: "It was on time"
Cons: "This flight was cramped. Not enough stretching room. Hard seats"

Pros: "Delta was so accommodating"
Cons: "N/a"

Pros: "Good crew"
Cons: "No entertainment"

Pros: "The on board crew was nice and polite. And the movie choices was good."
Cons: "I did not like that the flight was delayed more than 90 minutes. And the crew boarded slow after that point"

Pros: "Staff was frIendly."
Cons: "One of my bags went to Santa Fe"

Pros: "Landing"
Cons: "The poorly staffed bag check at BTV was maddening. We waited in line for what felt like 15 or more minutes. Boarding was also badly managed and took 20 minutes or so. There was no jetway so passengers had to walk a distance to the plane. The attendants all seemed to be having a bad morning. Not terribly friendly."

Pros: "Crew was excellent and the timing of the flight was very good."
Cons: "Nothing to do with personnel but my seat was changed from when I booked. I wound up in the last row at the very back versus what I had booked. I think they changed the type of plane."

Pros: "I always feel that the flight attendants on Delta truly care about your flight experience. The smile, the attentiveness, the thoroughness and giving you the attention you desire."
Cons: "Ran out of bananas before they got to me, no big deal and it looks like Delta is getting healthier options every year."

Pros: "Porsha. The best flight attendant ever. Not"
Cons: "Liked everything"

Cons: "There were extra seats to begin with and I was traveling alone with an infant. She barely slept the whole flight and I had a stuardis in a red dress who whem I asked for for a beverage made it seem like I asked for it right now. Didn't say a word Else to me until it was time to land and my daughter had just fell asleep. She told me. I had to take her out of the baby carrier. My daughter needed a diaper change and there were no places to change her. I tried to change her by the door really fast. The stuardis said no go change in a bathroom I asked which one had a changing station they said none and to just change in my lap. Plus my car seat was broke when I got it back."

Pros: "I liked that Delta gave me quick alternative flights and was able to switch at no charge to another flight using their app. I was traveling with my 12 year son and they were accommodating in seating us together."
Cons: "The hassle and the fact that we had to run to catch the new flight."

Pros: "Quick boarding, nice staff, good entertainment available."
Cons: "Nothing"

Pros: "there was NOTHING good about the trip from nc to atl to fl!"
Cons: "where should i start? my flight was delayed leaving NC to ATL. after standing in line for over an hr trying to speak to someone about the issue. i was notified on my phone i could keep my current flight or rebook of course i wanted to keep my current flight since it was my birthday weekend. i then called delta (in nc) for help since they told us we wouldnt make our 1030 flight and we might have to stay in a hotel that night until we could rebook the flight. not cool! i was told by a person (in nc)about what i should do once landed in ATL. they were beyond rude. they turned their backs or gave half answers. when asked about the hotel for the night they told me they werent going to handle that and i had to pay for a hotel AFTER i was just told by a delta agent that if i had to stay overnight my hotel was going to be covered. i then again called a delta agent in ATL after being informed that my status on the stand by list wasnt activated and i had less than 10 mins to make it to the next terminal and try to get activated and i would probably not get onto that flight to leave ATL. we were told that we had to stay in the terminal that night. my whole trip could have been ruined from the start from the flight being delayed in NC to talking to rude delta agents in NC and ATL. my flight status being one thing and then finding out it was something else. i never had to deal with something like this."

Pros: "i was able to use wifi during the flight which made the time pass by fast."
Cons: "i asked one of the ladies if they had blankets since the plane was freezing she told me no but everyone in first class recived a blanket whether they used it or not. i guess the people in zone 2 and zone 3 dont matter. the seats are the worst! they dont even sit at a 90 degree angle your more like sitting forward."

Cons: "Delta refused to assign my seats until just before boarding, even though I booked my flights months in advance. This is very stressful and totally unacceptable to treat passengers this way."

Pros: "The service of only one employee that booked another flight for me instead and actually helped me I didn't even take the flight to atlanta"
Cons: "The hole return experience was terrible the supervisor i tried explaining the situation to just walked of while I was talking to him i would like a refund for the last flight I didn't take."

Cons: "It was delayed by 4 hours"

Pros: "Everything went smoothly"
Cons: "Not anything"

Pros: "The staff was professional and friendly"
Cons: "Flight left late for multiple reasons, missed my connection. Because there were multiple causes it just reveals how many cracks in the system there are. Flight delays are so common these days that I would just rather drive if possible."

Cons: "Flight left late and missed connecting flight in Atlanta. It's 9:30 pm and I'm still stuck in Atlanta airport."

Pros: "The flight got us from Anchorage to Atlanta on time."
Cons: "No A/C vent controls for each seat. No reading light for seats. No flight attendant call light buttons were accessible. NO WiFI or video entertainment. Coach plus seats were just like the rest of coach, just in front of them. Seats would not adequately recline. The plane was still PACKED."

Cons: "Connecting already departed. Scheduled on the next flight."

Pros: "The USB connection at my seat worked; it often does not, so this was an improvement. The turkey sandwich was moist and delicious."

Pros: "Fast flight"
Cons: "Long wait in hot plane before take off."

Pros: "The plane was not so new or good"
Cons: "The plane and the atention"

Pros: "We flew first class for the first time. Now I don't think I'll fly any other way!"

Pros: "The tv in the back of every seat makes any seat a good seat."

Pros: "Boarding and deplaning were efficient. Crew was good. Seats were comfortable."
Cons: "Seat was near the restroom and there was an odor for the second half of the flight. Issues with the A/V - hum in the headphones and the touch screen only worked intermittently. Cabin temperature was a bit cold."

Pros: "The pilot was funny and flight crew was friendly."
Cons: "What I didn't like was out of their control!"

Pros: "Weather, I think, caused a delay for my flight to Atlanta from Dallas which results in missing my connection. I was traveling with my 4-year old granddaughter. However, when I arrived having already missed my flight, I found special assistance area and was able to immediately connect with an agent who booked us on the next flight (last flight of the day to Richmond). Saving the day."
Cons: "All the planes were full and did not have enough room for carry on causing delays and getting the flight off later. The gate agents and crew did what they could to get the plane loaded faster, but they loaded the front first and those in the back could not get past making loading the plane take even longer."

Cons: "Sat in Row 34. Engine noise was overwhelming."

Cons: "I could not print my boarding pass, get it on email, get it at the airport. A waste of their time and mine. And makes no sense. It is some new policy of Delta. Not good"

Pros: "Seamless uneventful flight."

Pros: "Crew was lovely"
Cons: "Narrow seats, hurry up food service prior to landing"

Pros: "Quick flight - attendants were nice."
Cons: "It was way too hot like the Ac wasn't working. Walked off the plane sweating."

Pros: "Flight time was short. boarding was organized."
Cons: "No refreshments. (Turbulent weather) makes sense, it felt like there were Windows where they could have offered some water."

Pros: "The crew was very pleasant and the flight was comfortable."

Pros: "Wonderful flight attendants and ground staff"

Pros: "Arrived alive."
Cons: "Literally everything. Plane was super dirty upon boarding amongst other typical AA complaints."

Pros: "Not one thing. AA promised us a hotel. No we did not get that. And because I changed my flight on the phone (cause stuck in airport) said we we were supposed to stay there. We were not Compensated with a food voucher. I was supposed leave St Lucia though Miami and I am disappointed"
Cons: "So many ways"

Pros: "the wi fi"
Cons: "They give me the same seat that other passager has"

Pros: "It was all good nice crew and smooth flight"

Pros: "Boarding experience was excellent as we used a wheelchair."
Cons: "Nothing"

Cons: "Cabin pressure was not great!"

Pros: "Good service."

Pros: "Left early and landed 20 minutes ahead of schedule. Only bad news was the gate which was on the tarmac and about a mile from the terminal. We needed the extra twenty minutes to reach the terminal on foot. We needed a shut!le!"
Cons: "See above"

Pros: "Cookies they offered were vegan friendly."
Cons: "Had to sit in the very last row which didn’t recline."

Pros: "Food and a/c"
Cons: "Two hours delay."

Pros: "Nice aircraft,"
Cons: "let down by unattentive staff and felt more like a budget airline with the fact that you have to pay for meals"

Pros: "The fact that there were recently released movies in the system."
Cons: "4 1/2 hr delay in out trip. Losing our connection and rude crew."

Pros: "I didn't make the flight due to a delay/cancellation."
Cons: "I missed this flight."

Pros: "777-300 - Good room in main cabin extra. Good entertainment choices. On time departure."
Cons: "Breakfast is terrible - too much sugar!"

Pros: "Crew was excellent."
Cons: "The connection in Chicago was 3 HOURS late with several gate changes. People on the desk were rude and never explained what was wrong. They didn't even announce the gate. change. I got it from Kayak."

Pros: "It was an ok airplane, entertainment system worked"
Cons: "The flight was delayed 2.15 hours and didn't even offered water or anything, after a while they said if we wanted we could go out of the plane... really bad!"

Pros: "Very nice staff"
Cons: "Nothing"

Pros: "Nothing"
Cons: "Pretty much everything"

Pros: "Good meals"
Cons: "Could not get seats together with my husband"

Pros: "Excellent entertainment options"

Pros: "Everything. I had no problems at all when coming to Barcelona last week!!"

Pros: "I like AA because they are honest and kind. I received good value for my money."

Pros: "Great seat space"
Cons: "No wifi"

Cons: "Liked it all."

Pros: "Everything"

Pros: "Nothing"
Cons: "All. The worst airline in the world"

Pros: "Price, boarding process and seats were good"
Cons: "Crew was border line rude, and for sure neither attentive nor pleasant, food was really really bad."

Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"

Cons: "Flight was cancelled"

Cons: "Nice, clean and comfortable aircraft. Plane was new and very updated."

Pros: "Getting off of that plane."
Cons: "I understand delays happen and are sometimes out of your control. However, customer service is something that you can, should, and must control. I witnessed a lack of self control of the American employees (including a Supervisor) and every point of my trip w/your customers. I was embarrassed for the American executive team."

Pros: "Good entertainment option"
Cons: "Very delayed"

Pros: "That I at least had an aisle seat."
Cons: "I used to fly USAir all the time. The service was excellent. Following the merger, not so much anymore. The seat was very cramped. So much so that I had trouble walking when I got off the plane, and I'm in pretty good shape. I used to get upgraded often with USAir. Now that I have 3 times the mileage built up, it never happens. This wasn't the worst American flight , however. I recently had the displeasure of flying on one of the new planes, and that seat was so upright, cramped, and hard, it was like being on Spirit! (And I refuse to get on their planes ever again) my entire body was sore and stiff after flying on the new AA jet."

Pros: "Great customer service from the ticketing agents, gate agents, flight attendants and pilots!"

Pros: "Great flight Captain and staff was friendly"
Cons: "Everything was perfect"

Pros: "Crew was nice"
Cons: "Someone opened nail Polish on the plane and I wish the flight attendants would have addressed it because it was horrible."

Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."

Pros: "The flight and boarding process was smooth with no issues. The crew and pilots was the best!!!!"
Cons: "Wish we had peanuts as an option for a snack."

Pros: "Organized process for checkin and boarding, flight staff and service, plane features and amenities."
Cons: "NA"

Pros: "Very professional and friendly."
Cons: "N/A"

Cons: "There was an incident on plane between passenger and flight attendant, where a drink was spilled on me and ruined my dress and shoes."

Pros: "Nothing"
Cons: "That it got cancelled"

Cons: "The delay, the landing and that you don't have at least one free documented baggage, that feels like a scam."

Cons: "Flight was cancelled due to maintenance issues. I got home at 1 am instead of 10 pm."

Pros: "Flight and flight crew were wonderful. No problems at all."
Cons: "I was stranded in Miami airport because I was bumped from every flight. I was late to my 0500 flight from Houston because I circled the airport 3 times looking for the rental car return. Tried to check in 5 min. before boarding time. Was told I had to be rebooked. No problem. Next flight left about 0830. Made it to Miami. Was bumped every flight that day. Was #1 and #2 on waiting list for last 4 flights of the day, but was not given a seat. Others who were either employees or also waiting somehow got a seat though. How is this? Had to sleep in airport and pray to make the AM flight. I'm so disappointed that we are not picked in waiting order. No, all the others did not have priority seating or something. Passengers talk while waiting, so I know I'm not assuming this. We also heard the employees conversations about "hoping to get a seat too". None of us were told our new flight assignments were "stand by" either. If I was aware of this, I would have made another flight arrangement or could have driven to my destination! I paid for a ticket, yet employees on stand by flight get priority. Not right!"

Pros: "Nothing at all"
Cons: "I had the worst experience of my life. I was trying to go to Miami for my dads funeral an made a mistake booking the wrong airport an I didn't know until Tsa told me I had the wrong boarding pass. So when I tried to have American change the airport so that I can take another flight not only were they careless about my loss nobody tried helping me rebook they just told me the only thing I can pay $200 plus another ticket for about $600 or use another airline it may be cheaper i thought that was so rude an they would have a little sympathy but they did not. I end up spending $328 an using a whole other airline for a honest mistake I'm just very dissatisfied an disappointed that American airline would do that to me on one of the hardest times in my life an I hope they never treat anybody they way they did me."

Cons: "Our flight was cancelled after 6 hours of waiting! The. We had to wait in line for two hours to reschedule to a flight two days later. Leaving the airport with 4 tired kids at 2 am. To make it worse we couldn't get our luggage. My husband had to return the next day to spend 5 hours at the airport to claim our luggage. There has to be a better way. The flight should have been cancelled sooner Very frustrating to say the least. We lost over $1000 in hotels and train tickets also. We received no empathy about this."

Pros: "Pilot and crew were excellent.."
Cons: "I haven't flown American in three years and I see why I stopped. Very sad and extremely disappointed.. It took an 1 hr+ after landing to retrieve our luggage..in all my years of flying,i've never experienced that."

Pros: "The pilots and the attendants and it was a smooth ride and also the frequent flier mileage they offered for applying for their Frontier credit card"
Cons: "Wasn't a TV and the seats are pretty close together; I figured because Frontier is still growing they are working things out"

Pros: "Crew was great Comfortable seats and arrived at my destination earlier then expected"
Cons: "Check baggage fee was a little pricey"

Cons: "Flight delayed for 3 hrs. Then cancelled."

Pros: "The staff was very friendly and professional, and my flight was on time."
Cons: "The seat was incredibly uncomfortable, too uncomfortable for a flight longer than a couple hours. It just seems unnecessary, and I can't image how anyone over 5'5 or 150lbs feels. I don't believe I was offered a snack, or even water, or even the opportunity to purchase them. I will be flying Southwest Airlines on my return for the same price, average comfort seats, and two checked bags and carry-on, free."

Pros: "It was a very easy flight, took off on time and arrived 45 minutes early. So much easier and less painful than Delta. The only negative was having to pay for food only snack food and coffee or soft drinks but knowing ahead of time, I would just bring my own food. The crew was very serious and conscientious. I felt very safe with them. I was able to use TSA precheck without a problem. I would definitely use Frontier again."
Cons: "Didn't like the food offered, but really a non issue for me on a short flight."

Cons: "On top of airfare, at the airport you must pay: seat $15, carry on $45 & you have to pay for soft drinks during flight. Oh, and most unfriendly attendances I have ever experienced."

Pros: "i was waiting for flight leave out of NYC lga going to atl if wasn't for a lady ask what happen to our flight they had change our boarding area never told us until the lady ask we all most miss our flight going NYC that was very on professional on the flight was horrible one flight attend was very nasty"

Cons: "Checking in the luggage took a while. No agents until two hours before the departure time."

Pros: "everything was amazing."
Cons: "none"

Cons: "The seats were paper thin. Luckily I didn't pay for mine but I feel bad for the people who actually paid to sit in the seat of their choice it's definitely not worth it."

Pros: "Had a safe An quite flight."
Cons: "All employees were polite."

Pros: "We were there at 5:20 and would not let us check in and said the next flight was on the 13th after 5 days."

Pros: "The plane we were on had a lot of room. The flight attendant named carol was great."
Cons: "The flight was delayed an hour. My seat was double booked and I had to move seats."

Pros: "very uncomfortable seats. they don't recline and have minimal leg room. i was physically ill after both the departure and return flight. for what i paid being nickled and dimed for carry on fee, seat assignment fee, and in flight refreshments costs, i could have flown Delta for almost the same price. it was hardly a bargain and not worth the discomfort."

Cons: "Couldn't check in before my flight and ended up having to buy another ticket at the airport. I wouldn't use again."

Pros: "Nothing."
Cons: "The flight was very late coming and going. It was very hot on the plane coming back to ATL .The reservation agent was rude and unfriendly in LaGuardia airport ( Jessica)."

Pros: "Getting off the airplane."
Cons: "Everything else. The gate agents in Atlanta were nice. But the flight was delayed on the way out due to maintenance - Frontier contracts out their maintenance - so then we switched to a different plane. I was more than an hour late to my meeting in New York. Even The flight attendants were rude - they wouldn't even give me a cup of water after I had run to a different terminal and back trying to catch a different flight out. The flight back was even worse. Again, we were delayed. And the flight attendants were rude. I've flown probably around 200 flights in my life. These two flights were without a doubt the worst experience I've ever had."

Pros: "I really like the comfort of the aircraft. The leg room is unmatched by any of the other airlines I have flown with."
Cons: "I didn't like that we sat in row 1 and one of the crew members placed our carry on and personal items many rows back. Once the plane landed we had to hold up the other passengers to try and retrieve our items. It would have made more sense to me for the crew to retrieve the bags before the passengers started to unboard."

Pros: "I liked the price. The flight left on time and arrived on time both ways."
Cons: "I do not like the charge for the carry on"

Pros: "Zone 1 boarding Frequent updates"
Cons: "Delay time without reasoning Hidden costs: paying for luggage and seating"

Cons: "I had to pay an additional fee for choosing my seat, plus I was charged $45 for a carry on. We were stuck on the plane for an hour and they were charging for water. The seats were very small and did not recline."

Cons: "I had very little leg room, I had less than half a can of soda to drink in a cup filled with ice, there were screaming children everywhere and the plane was dirty. The flight attendants looked like they would rather be someplace else then doing their job."

Pros: "Nothing. The flight was terrible."
Cons: "My flight was delayed over 6 hours. Nobody gave us any information. I missed an important event because I was waiting around at the airport. I was supposed to take off at 6 and I didn't get home until 3 am. Worst flight ever."

Pros: "I like the crew."
Cons: "I did not like fact that I to pay for own seat luggage and snacks. They were no kind of entertainment. For example a movie or music . To make matters worse the chairs are extremely uncomfortable. They can't push back. When booked my ticket they didn't give me the option to pick my seat."

Pros: "It was a good flight, crew was very kind and entertaining during take off instructions. Seats were spacious with enough seat belt per person"
Cons: "Seats didn't recline"

Pros: "Horrible absolutely nothing"
Cons: "Nothing I would never fly front tier a game"

Cons: "Didn't like how I had to pay 40 dollars both ways for a carry on"

Cons: "Had to pay for check in a bag and carry on bag Had to pay to be seated"

Cons: "Had to pay for carry on"

Pros: "Nothing stood out"
Cons: "$45 carry on fee. Really? Most uncomfortable seats ever designed. Your going to charge us for an in flight soda??? A stewardess that spoke English would be nice.. Just a thought. Won't fly frontier again."

Pros: "Nothing"
Cons: "Everything! It's a shame that you have to pay for carry on, snacks, etc!"

Pros: "always in time , no delete, organized ,excellence pilot, low price I love it."
Cons: "$40 to check a bag.or $45 for any carry-on that doesn't fit under the seat! . They make you pay for all beverages or food except "complimentary water.""

Pros: "The flight attendant was pleasant"
Cons: "The gate peaple were rude. Slammed me with a $60 carry on fee I wasn't aware of , and said it was my fault for not going to frontier website to read discaimers I wasn't aware of. Pure BS."

Pros: "Na"
Cons: "Na"

Pros: "I slept through it!!!"

Pros: "It was fine"

Cons: "There is a $40 charge for carryon baggage. This should be made clear at the time of purchase."

Pros: "The quality of the treatment received by the air staff was awesome."

Pros: "This was my first time flying Frontier... my overall experience was good. However, I was unaware that it was an a-la carte airline so minor difficulty maneuvering at first. Seating is a little tight but bearable. Crew was pleasant. Can do without food/beverage but need more comfortability/seating... Overall rating... 3.5"

Pros: "Quick boarding, left pretty close to on time."
Cons: "Was shocked to discover while getting my boarding pass that I have to pay $40 EACH WAY for a having a standard size carry on. If I'd known that I would have gone with the other airline and paid just as much -- but gotten at least a free drink and seat that reclines."

Pros: "It went from leaving 9:40 To leaving 2:25pm I was very disappointed and missed work that afternoon behind it. I feel like i should have received more then a 10 dollar coupon on food in New York. I travel at 6 times a year and frontier had made a bad impression on me...I was told i was going to receive an email with a 50 dollar coupon but I never got it."

Pros: "They don't comply with thier own policies. Thier website says a carry on bag and a personal item (such as a laptop bag) is allowed free of charge. When i reach their with a very tiny suitcase and a laptop bag, the front end staff tells me I am fine and can go ahead with the sevurity line. But when I reach at the gate and just as I am about to enter the flight a frontier employee snatches my bording pass and says that I have to pay $60 for my one item, as only one item is allowed. And she was so rude that she wouldn't listen to anything. Says the gate closes in 3mins if you wanna get in this flight pay $60 or else she wont let me in. I had no choice other than to pay. This was through kayak. I would request kayak to not keep any kinda relation qith such ripoff fraud companies, if they don't want bunch of bad reviews them self. Frontier has already millions of bad reviews and one more added from my side just now. I would never ever travel frontier again. N by the way the flight sucked as well."

Pros: "Leg room ok"
Cons: "Flight delayed 6 hours Flight staff not friendly Charge you for everything imaginable Their next step is likely charging for the bathroom Not helpful on phone either Uncomfortable seats (back hurt and I'm a young guy) Avoid at all costs"

Pros: "Couldn't believe that I had to pay for carry on. Totally misleading the customer. Would never fly Frontier again. To"

Pros: "Nothing"
Cons: "Cheap tickets but then you have to pay for your seat after you already bought the ticket plus another $35 to check your bag. Paid $250 for the flight then had to pay another $70 just to get on with my bag and sit. Didn't get any good customer service from anyone who works on this airline. Didn't offer any free beverages on the flight. You had to pay $2 for a soda. Plane was old and beat up. None of the machines worked to print up my boarding pass which left me on a long line where me and a couple other people missed their flight due to lack of staff behind the counter. They tried to charge me another $100 for another flight and still charged me the $70 for the flight I missed. So I went to American and got first class for A LOT cheaper than what I paid all together for this flight. Waste of time, money and just a big disappointment all around. Will NEVER fly frontier again!"

Cons: "You have to pay for carry on the seats r uncomfortable u have to pay for snacks I will never fly with this airline again"

Pros: "crew was courteous, plane was clean"
Cons: "Everything was horrible from the $40 carry on charge to the cost of snack, beverages. Ridiculous! I could have flew a competitor airline for about the same price. Carried on 2 bags and/or checked 2 bags.free. with most carriers. Never flew Frontier before. Wow! Amazing!"

Cons: "I only had cash on me and they refused to take it stating that they only take cards. I had to embarrassingly phone a family member to pay for the bags via their card. Then the plane sat in line for take off for an 1 hour in addition to being delayed for an hour prior to boarding. Bags took another 30 minutes to be retrieved in baggage claim. This experienced caused a ripple effect in my day"

Pros: "Crew was very pleasant."
Cons: "The seats are very uncomfortable. No leg room , no padding on seats and unable to recline."

Pros: "The price is ok but there is a catch. You must purchase everything. So it's actually not a bargain."
Cons: "We were delayed departing from NYC by two hours. The plane arrived late then we were stuck on the run way.. Will not recommend Frontier airline because the cost equates to a ticket from Delta were you get full service..."

Pros: "Nothing"

Cons: "There was no free water or soda every other airline gives water or soda plus cracker sandwiches or something to accommodate you why you on your flight."

Pros: "Flight was on time and we had a good crew. Pilot was very informative."
Cons: "Did not likt the fact that I had to pay $55 each way for a carry-on bag."

Pros: "Staff was friendly and professional."
Cons: "The flight was delayed and the baggage fees were too high."

Pros: "Nothing"
Cons: "The wait time, no air conditioning, the staff"

Pros: "Nothing"
Cons: "The multiple lies about why my flight was delayed for 4 hours, every single spirit employees I spoke to was rude even though I was not, the plane had no air conditioning, not one effort to rectify the situation was made when I called customer service........ I could go on."

Pros: "Flight attendants were nice enough."
Cons: "The flight was delayed over three hours with multiple excuses. Towards the end, very little updates were given. When we finally got on the plane, the air conditioning did not work."

Cons: "It looked like the window had dried blood on it."

Pros: "I got to my destination safely"
Cons: "The fees that they charge on spirit are ridiculous and I will never fly spirit again. Once you add up all of the fees you could afford a more expensive flight. What a scam, also there was a delay."

Pros: "Nothing"
Cons: "Everything"

Pros: "The price was excellent. I enjoyed flying. I have not flown in years."
Cons: "The boarding was unorganized, after a two hour weather related delay. Not enough announcements, about the different flight delays. Customers were extremely worried about the different gates."

Pros: "Nothing"
Cons: "Everything"

Pros: "I liked that spirit took me from point A-B. That's about it."
Cons: "I did not like that they tried charging me twice for a checked bag for having a connecting flight! The only reason that they got a two star was because they included a checked and carry on once I called and complained for over an hour."

Pros: "I didn't like anything"

Cons: "There was an hour delay due to maintenance issues so I was unable to get to my rental car or hotel in time."

Pros: "Comfort"
Cons: "People"

Pros: "The main thing anymore is that it was a safe trip. I thank God for that."
Cons: "Aftet landing we had to set 30 minutes and wait to leave the plane. We were told that an employee went home with the key"

Pros: "Ticket price; on-time flight"
Cons: "Seat very uncomfortable. high prices for baggage especially the carry on"

Cons: "Seats were not padded well, & very tight, feel sorry for anyone tall or heavier in weight. Seats also did not recline Low prices offset by hidden charges everywhere"

Pros: "Good crew."
Cons: "Crammed into small seats with no leg room to allow for more seats. Trouble with only one carry on. Have to lay extra for baggage and food and drinks."

Cons: "Very unsophisticated passengers"

Pros: "We made it in 1hr and 15minuted"
Cons: "No room to stretch. Very close to others which is very uncomfortable."

Pros: "The best part of my flight to Atlanta was the price. The service for this leg from checking in through landing was excellent. The seats were pretty comfortable (although I'm not sure they reclined - couldn't see how they would), flight attendants friendly and capable, and I appreciated the announcement re where to find our checked bags."
Cons: "I didn't order coffee during this leg, having ordered it on my trip out and finding that it tasted like instant machine coffee.... I had an aisle seat, and the mother and young son next to me talked loudly during the entire flight, making it hard to concentrate in my reading in spite of wearing earplugs. But this has nothing to do with Spirit - simply their ignorance and lack of consideration and my being unwilling to speak with them about it."

Pros: "I really liked how short my flight was. Also I got to have a window seat so that was cool."
Cons: "I didn't like that I had to pay for EVERYTHING."

Pros: "Nothing"
Cons: "For allegedly being a so called economy airline, they nitpick the money out of each customer's wallet. I will NEVER fly this crappy airline again. I had to purchase a one way ticket on United to fly back 2 days early because I WAS NOT ABOUT TO pay $285 for a change fee. Because of changing flights, I lost $40 baggage fee abd $10 seat fee. Never again."

Pros: "The crew were corteous, the flight on time and the leg room was adequate. The price of the ticket is why I selected this flight and why I would go with Spirit airlines/kayak.com again."
Cons: "The width of the seats was too small. There was not enough room for both my shoulders and the stranger's shoulders next to me and so I ended up sitting lopsided the entire flight to accommodate, causing me back pain for the plane ride and my entire weekend getaway."

Pros: "The plane was clean and the crew was friendly."
Cons: "The airline charges you for everything, including getting a seat. Isn't that the whole point of buying a ticket in the first place? If not, did I buy a ticket just to stand on the plane, but the FAA does not allow me to stand the whole time, so I thought I was buying a seat! No. When you check in for the flight, you have to pick a seat which is an additional charge. Then, do you want to actually take clothes on your trip that don't fit in your pocket? That's an additional charge, even for a carry on. And, the size and weight limits of your luggage are less than almost all other Airlines. Example, Spirit only allows your checked luggage to be a maximum of 40lbs. Most other airlines allow up to 50lbs. If over 40 lbs, there is an additional $25 on top of the excessive checked luggage fee of $31 (carry-ons are even more. So you get penalized for doing the work yourself!) There is a nice onboard Menu card, but everything is for sale. Don't expect to get even a free cup of water. I can see why Spirit advertises much lower fares than other Airlines, but when all said and done, your total fare with cost of a seat, luggage, drink on your 3 hour flight, may be more than a premium carrier. We paid an additional $280 after our ticket price for these "extras". A seat is an extra? Just be aware. Cheaper is not always cheaper!"

Pros: "I love how if I do this review you might give me a free flight because I'm poor and still need to travel a lot."

Cons: "Landing was a little sketchy."

Pros: "The crew was friendly."
Cons: "The passengers as well as the flight crew sat in the airport for 4 hours without a reason, apology or restitution. We would get updates about departure only after I got an email update from spirit.com. This NEVER happens on Southwest Airlines."

Pros: "The cheap cost of the flight"
Cons: "I think Kayak should do a better job of providing information about the airlines they represent. While my flight was only 80 dollars, I ended up spending 100+ dollars extra to carry on my suit. This was my first time flying with Spirit, and if I knew that these extra charges would apply, I would have packed differently. As a student, I do not have any disposable income; I found it very misleading that the price to "fly" and the price to buy a ticket were very different. 80 dollar flight vs. additional 110 dollars to get from point A to point B."

Pros: "NOTHING!"
Cons: "They charged me for my seat, to have a carry-on, to check-in a bag, none of this was disclosed when I was purchasing thru Kayak. What food? There is none, unless you pay for it! Not even water or soda. What entertainment? That they pitch their credit card to you for 15 minutes? Terrible! Will NEVER fly Spirit again. I'm embarrassed that I got suckered by them and Kayak. I've always thought Kayak was trusted source for travel bookings, won't trust them as easily now that they have Spirit as one of their flight options."

Pros: "Everything, nice service and no delays."

Pros: "Cost, efficient and courteous staff. We did not use any food and there was no inflight entertainment"
Cons: "Confusing system of up charges. Boarding on the plane was slow because of all the overhead storage. Possibly more time between loading zones would lessen all the cramped waiting on the plane. Would liked to have had temperature at destination announced. Thank you."

Pros: "The Chicago Spirit team was far and away BETTER than the Atlanta crew. They were positive, efficient, and understanding. Very much unlike the Atlanta team."

Pros: "I never flew with Spirit this trip, flightw cancelled"
Cons: "Spirit cancelled the first leg of my trip so I had to rebook with a different airline to try and make the connection. Spirit would not even try to get me back out to my final destination until 3 days later. No compensation offered."

Cons: "Spirits customer service is poor. There counter representatives are rude. On top of that our flight was delayed over an hour for no reason given."

Cons: "Your employees are RUDE. Your policies are the worst in airline industry. I will NEVER fly on your airline again. You deserve your reputation and rank as worst in Customer Satisfaction"

Pros: "The cheapness of the original ticket."
Cons: "The refund and cancellation policy. I needed to change the times of the flight, but changing the flight was much more expensive than the original ticket. So I decided to not even go and book a different flight with a different airline."

Pros: "Everything"
Cons: "No dislike"

Pros: "They was taking care of me at all"
Cons: "Nothing at all"

Pros: "Great experience overall!!!"
Cons: "Slight delay, but over Holiday, so expected"

Cons: "The flight was late due to the weather in Chicago but spirits were good"

Pros: "Very nice flight"
Cons: "I'm very upset that I had to pay 50.00 to check in a bag."

Cons: "Less seat comfort. Lot of extra costs for baggage etc,"

Cons: "The flight was canceled do to bad weather. I purchased the carry on bag for $55 and ten minutes later they canceled the flight while I was walking to the terminal. They wouldn't refund the $55. Not very happy with that outcome."

Pros: "It was delayed for 5 hours only to get into the plane and the pilot wants everyone to get off the plane for security reasons. Everyone shouted and he immediately changed his mind."
Cons: "Nothing to write home about."

Pros: "On time flight, and friendly, humorus staff! Glad I didn't listen to the negative reviews. I had a great experience on Spirit Air."

Pros: "Nothing"
Cons: "Everything"

Pros: "The crew was nice!"
Cons: "I had NO IDEA bringing the bag as a carryon was an additional $55 each way. I could have bought a ticket on a better airline for cheaper if I had known. Also, no wifi at all (even for sale) and you can't even get a glass of water without paying for it. Then they push the Spirit airlines credit card on you. Tacky. Awful."