At no time was I made aware during my booking that I would be charged for a carry on. The total cost added $60 to my flight. I feel completely mislead. Customers also had to pay for water on the flight which was ludicrous.
American Airlines rescheduled my flight THREE times with only an email for notice. The last email went to my spam so I missed the fact that they moved my flight two hours earlier.
I spent an entire day standing by for a half dozen flights only to be denied boarding and I'm going back to the airport to standby today because the earliest flight they could confirm for me was 48 hours out!!!!
the price for the trip does not include that you have to pay for Carry-on, which is an odd expense to passengers. Especially for shorter trips with the round trip the carry on charge would equal up to at least $60. Which would equal to another airline who is comparatively better especially because those airlines aren't worrying about charging the customers for every single thing. Additionally, Frontier isn't a participant of the TS-Pre Check program, which Frontier should advertise.
Everyone was polite and The airplane was clean. Even though we were very late every member on staff was kind, patient, and happy.
We were about 1 1/2 hours off of it original departure time. No one explained a thing to the passengers. We were delayed and when we finally got on the plane we waited a whole hour to take off. There was no information passed to us about how long it would take and our potential wait time. When it is time to check in, we had to purchase our seats. No where, when we bought tickets for this flight, did it say we had to pay extra money to actually sit on the flight.
Boarding was done according to groups A, B, etc, and went very smoothly and quickly. And the amount of legroom on the plane was amazing! Even in our normal coach seats!
The crew weren't particularly friendly, and they basically just walked down the aisle holding snacks, earphones, etc, and expected you to speak up if you wanted anything. I understand that it does take quite a bit more time to ask each passenger individually what they would like, but it definitely makes you feel valued as a customer! Also, a few more options for entertainment would be awesome :) Also, not enough room for all of the carry on luggage..
I'm a small to average sized woman and I had no room to move. It's the only airline that goes from Atlanta to Atlanic City so I have no choice. Oh and the 2 hour delay was aweful too. I understand these things happen but I never expect that in May.
$35 to check a bag.
$40 for any carry-on that doesn't fit under the seat!
$6 just to select a normal seat.
They make you pay for all beverages or food except "complimentary water."
Very old airplane, if you have any carry-on you'll have to pay $45, the crew wasn't really that friendly, the plane just felt old, like the oldest plane I've ever been on. It didn't take turbulence well, so we were getting knocked around the entire flight. They were offering 'free water" as if it were some big favor.
Nearly got stuck in Mexico City because I misplaced my immigration form. Apparently this is a new Requirement, so the ticket must be retained and presented when exiting the country. I was not made aware of this by the airline.
The plane was comfortable, they did offer a basic sandwich and the entertainment system was a big plus. this was an Aeromexico flight operated by Delta.
My major complaint was not being able to select seats for ANY of my flights too/from Mexico City and nobody seemed able to explain why. I booked the flight through Kayak and the flight was a Delta operated Aeromexico flight. None of that intrinsically explains why I shouldn't be able to pick seats.
After flying Frontier Airlines for the first time with my 4 year old daughter, I was pleasantly surprised with my entire experience. The staff was very friendly and helpful at the gates, the flight attendants were amazing and both of my flights arrived earlier than expected!!! I will fly Frontier whenever possible!!
No airline miles for flying with this carrier, but for the price of my tickets and for the savings it didn't matter to me anyways!
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