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CMX - NYC

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Hancock (CMX)
New York All airports
Thu 12/9
Thu 12/16
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Top airline flying Hancock Houghton County to New York

Scores according to KAYAK customer reviews

7.0
United Airlines
Overall score based on 68,797 reviews
7.4
Boarding
6.9
Comfort
7.7
Crew
6.5
Entertainment
6.5
Food
Airline reviews

Cons: "The flight was delayed for approximately 3 hours for mechanical problems."

Pros: "The crew was nice!"
Cons: "Just a small plane, subject to turbulence. Not much that can be done, though if they ever redo the seats for a little more cushioning, that would be nice."

Pros: "Fast wi fi and decent selection of in flight stuff on devices. Landed early!"

Pros: "Not much. The crew was friendly."
Cons: "Everything other than the crew!"

Cons: "Delayed flights flight"

Cons: "I was sitting two rows from the bathroom and the entire time the bathroom reeked of urine. It was unbearable."

Pros: "Did not really like it."
Cons: "More communication from the boarding staff. The delays kept increasing. Due to weather, we were delayed 4 hrs. They only decided to accommodate everyone with water and snacks 3 hrs into the delay."

Cons: "They had no room for my carry on, I had to place it under my seat making my legs very comfortable."

Pros: "We landed in NYC -- although it was first announced as Dulles."
Cons: "This flight was on Canadian Air under the auspices of United. I was not allowed into the United Club lounge despite the fact that I had business class ticket. I was informed that a business class ticket isn't sufficient for using the lounge when flying domestic. It is only good when flying international. They call that customer service. I generally avoid domestic airlines because of the customer service. The flight attendants were not happy to serve you. It's a small flight but they didn't even offer a snack -- you had to ask for it. And then they brought over a small basket with nuts, chips, candy bars, and a muffin. I took a muffin and it stuck to the roof of my mouth -- very poor quality. When I asked for a snack the flight attendant replied cocktail or soft drink never saying whether or not a snack was available.. She said this a couple of times before I could repeat that I wanted a snack to which she replied you want something to drink with that. I've been on many short flights in Asia and they will deliver a full meal and you don't have to ask for it. There was no entertainment but United did send an email explaining how I could purchase entertainment to play on my own device."

Cons: "We were forced to use another airline and we landed in NYC about 5 hours later."

Pros: "The flight time was short"
Cons: "Cabin crew seemed cold and distracted I was done of the last to board because I came off a connecting flight. And I was made to check my carry-on at the gate, however when I boarded the plane I saw plenty of overhead room. The carry-on bag that I had to check was scoffed."

Pros: "Nothing. I didn't take the flight."
Cons: "They didn't get me to New York. Our original aircraft was stolen to use for another flight. So we needed to wait for another plane that wasn't due until 90 minutes after our scheduled departure. This second plane had maintainence issues. After 4 hours waiting I got on a Delta flight."

Pros: "Nothing"
Cons: "Pilot admitted error. They did not even know what was going on. 3 hours late due to last min maintenance after the plane had been on the ground since last night. No supervisor came even though we asked the captain to contact one. We were ignored. Total clusterfuck. Pilot was courteous and professional but front desk was Frazzled and incompetent. We were hugely inconvenienced and missed our obligations with no offer of compensation. Then when we finally get on the plane they kick us off!!!!!!!!!! Now they are saying a 630 departure for a 2 pm flight. This is beyond acceptable and I am about to call the local news and am sending them video of your gross incompetence. I want to be contacted at 815-527-1935 immediately. My time is valuable and no part of this delay is acceptable. I want full flight vouchers for this debacle"

Pros: "Easy boarding process, clear instructions and fast."
Cons: "Crew members seem totally uninterested in their jobs- no personality/no interaction at all."

Pros: "Friendly gate attendant. Flight was early into LGA. Going through check in and security was a breeze in Denver, even with the long lines, a lot faster than what was expected."
Cons: "Wouldn't allow me to connect to the "free" entertainment. The leg room was lacking even for someone at only 5'7""

Pros: "Outstanding service. On time very nice employees"
Cons: "No complaints at all."

Pros: "On time departure and arrival"

Pros: "The crew The entertainment options The power options The drinks"
Cons: "10 minutes earlier and the food would have been better. Then again, 10 minutes earlier and wouldn’t have made flight."

Pros: "Air Canada seats were much more comfortable than the United flight seats."
Cons: "I had to leave the terminal and pass through security again. United did not let me reserve my seat on Air Canada. They did not even tell me where my connecting flight could be found."

Pros: "I liked that they thought that tic tacs is a solution to a 14 hour delay. Screw you, United."
Cons: "Since I missed this connecting flight by 8 hours, the best united could guarantee was a flight 2 DAYS LATER. I had to sleep at the airport. No food vouchers, no compensation. Waited in Uniteds line for 3 hours just to talk to someone. They lost my luggage which I had PAID to check; it was sent to the wrong airport. They guanteed luggage delivery by Thursday night. It arrived Saturday morning at 3am."

Pros: "Despite delay, flight arrived at gate on time."
Cons: "Insufficient meals available for the passengers. Flight time was moved back twice and then up. It can really cause problems for people when departure times are moved up. In flight programs were good but no headphones provided. Good thing we brought some!"

Pros: "The gate crew was nice. I like the smaller plane."
Cons: "Too MANY Announcements . There were too many automated announcements and crew announcements after take off. There were about 6-8 announcements during a 1.5 hour flight at 7am. The first 5 announcements were the same, no new information until 1hr into flight."

Pros: "Seat was ok in stiffness and padding"
Cons: "Don't like sitting with my knees propped on the seat in front of me when I'm only 6' tall. feel like you could give a touch of extra legroom for times like when you want something out of your bag crammed below the seat and you have to jar your neck sideways to reach it and try not to be in your neighbors lap while doing it."

Pros: "on time"
Cons: "Seat pitch smaller than every other airline (except frontier) and no free movies on demand"

Cons: "Flight was delayed a few times , learned once i got to the airport flight was delayed .. and delayed 2 more times while on the plane .... They didnt know which way the bags were located ...(baggage claim or at the door way of exit of the plane )"

Pros: "Nice comfortable seating. Fell straight to sleep"
Cons: "Nothing"

Pros: "Fast boarding, smooth flight, almost on time landing despite light snow in NY, flight was not full which was a big plus, there was enough room in overhead bins thanks to fewer passengers on board, bigger than average built in seats monitors"
Cons: "Direct TV too expensive, no other entertainment option"

Cons: "The air hostess were horrible!! It felt like they didn't know what they were doing. We sat for hours. I had a messages that the fight was delayed before they announced it. The first gate cancellation was never announced. New passengers boarded and it was a free for all . Those passengers lied about seating and pushed their way on. We believed them until one said that United offered them an earlier flight and choice of seating."

Cons: "There was no gate agent until about 6 minutes before the flight was scheduled to take off and when got there they were rude to customers and dismissive."

Pros: "Friendly staff"
Cons: "All three seats were purchased together and we were all split up in different rows, 3 hr flight and you have to pay for any movie with only a selection of tv clips to try and induce you to spend $"

Pros: "The comfy seats"
Cons: "The fact that I had to pay to watch tv. Maybe people should have to pay for movies, but not for watching tv. Flights and till we takeoff can take a while. It would be nice to have some free entertainment. The plane was very hot when we were boarding."

Pros: "Captain personally kept us updated on the situation concerning the delay due to mechanical problems"
Cons: "Reassurance about what would happen if a replacement aircraft could not be found should be provided up front."

Pros: "the crew was very kind and helpful. Love the inflight entertainment"
Cons: "They were running about a hour late but they gave us free tv entertainment to pass the time."

Pros: "United spokesperson was able to get me on another flight out of O'hare. She was awesome."
Cons: "Nobody at the gate was helpful. They just kept saying check the board."

Cons: "The flight attendants were disrespectful to not only me but to other passengers. They were not attentive! The plane was dirty."

Pros: "The crew was friendly"
Cons: "Delays"

Cons: "When we checked in at gate we learned my wife's reservation had been cancelled she was put on standby. The checkin agent was great. We discerned that when my wife boarded the plane in Des Moines the scanner did not read her boarding pass on her phone. So there was no record of her on the flight to Chicago which led to the rest of her trip being cancelled. Fortunately the United agent restored her reservation and put her at the top of the standby list."

Cons: "I spent 4 hours waiting for a connecting flight the scheduled wait was 45 min"

Cons: "The flight to New York was delayed over 6 hours and we did not get anymore information than "air traffic control." A very upsetting experience overall."

Pros: "i was moved from my flight the day earlier to this one because i was sick. thank you! flying 6 hours while sick is the WORST. and i had a window seat!"

Cons: "The only snack available was a mix that had dairy. Other airlines, like JetBlue not only have a selection from which to choose, but at least one option is vegan."

Cons: "The gate crew were so rude. We were delayed for two hours and all they did was shrug their shoulders at us. So frustrating."

Pros: "Again the staff was marvelous!!"
Cons: "I got stuck between two big guys. I couldn't move and they were not kind. Also I was never asked about seats, which is fine, but when I purchased 3 tickets together I would expect that we would be assigned together."

Pros: "Quick, pleasant, & timely"
Cons: "Flight attendant asked if my boyfriend was my son, then went from son to husband to friend. I told her boyfriend. We are 2 years apart in age. Flight attendant was pleasant but she should have just kept her mouth shut if she was unsure. Our relationship status is none of her business. She meant well & is pleasant bur I was on call before & did look tired. Asking if my boyfriend was my son did not help the situation."

Pros: "I liked the free entertainment I could watch on my iPad."
Cons: "We were delayed over an hour going to NYC and were delayed 3.5 hours going back to Chicago. Terrible and exhausting."

Cons: "There was confusion on where to go check luggage and what duty free items could be carried on board."

Pros: "Price"
Cons: "United changed my flight 3 times, due to "traffic control", then I almost missed my flight altogether because the last update they sent me was incorrect. Luckily I showed up to the check in desk early, or what I thought was early, they were at final boarding and almost didn't let me on the flight. The crew was helpful but indignate. Flight 1968, no Bueno."

Pros: "I got stuck in security but the United staff waited for me to board. I am grateful they went the extra mile because I chose to fly that day in order to make it to an important event."

Cons: "When i originally boarded the flight i notices that the person next to me was an obese person that was taking over half of my seat when i went to the flight attendant and informed her she said she might not be able to do anything cause the flight was full. When door was about to close i noticed an empty seat and took. The thing that upset me is if there not been an empty seat i would have had to seat in a seat where there was no space and still would have paid the same as a person that is taking part of my seat and the flight attendant didbt even seem to care."

Read more about United Airlines
COVID-19 information

Safety measures for airlines flying from Hancock to New York

Airlines flying from Hancock to New York have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Hancock to New York

Mandatory masks

Masks required on board, masks provided on flights from Hancock to New York

Social distancing seating

Middle seats unavailable to book on flights from Hancock to New York

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Hancock to New York

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