Only thing was tsa lines was a little confusing and Long delta was excellent
On time even early. Excellent flight.
Plane was hot. Flight handling was poor (rough takeoff, landing). Young and inexperienced pilot. Short flight made it bearable. If it was longer than an hour, that would have been terrible. Beverage service? Warm water. Disappointing.
Pros: "Peaceful in cabin"
Cons: "Blanket ,"
Pros: "On time arrival and departure."
Cons: "Under the Covid circumstances, it was a good experience."
Cons: "Slat Lake is not good for mobility challenged people."
Pros: "Great crew."
Cons: "Seats are too small"
Pros: "The pilot and steward"
Cons: "Both flights delayed. No information at all on my the first one was delayed. The second, due to mechanical incompetence"
Cons: "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."
Cons: "Flight attendant in First class was visibly frustrated and unfriendly. He was not helping with my simple request for a blanket. Also, the were no food service in first class."
Pros: "Amazing crew as always"
Cons: "Wifi on smaller hoppers"
Pros: "I was surprised that we received two meals and constant drinks in economy. Delta definitely has better hospitality than American."
Cons: "The seats were really tight between the rows. The space between the seats on the same row were typical."
Pros: "Seats are fine. Ordering system is up to date."
Cons: "After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything."
Pros: "Love the fact that the head rests move to support your head better."
Cons: "The coffee could’ve tasted better."
Cons: "Worst first class service. Only came by twice in two hour flight"
Pros: "Seat was comfortable but not much room"
Cons: "Couldn’t understand a word the flight attendants said on the intercom system"
Cons: "The “newbies” were excited and loud, the main attendant was very.long.winded.every.single.time.she.spoke."
Pros: "Excellent cabin crew!"
Cons: "Boarding on time and announcing changes to the bowrding schedule instead of leaving customers guessing."
Pros: "The two stewardesses were awesome helping me to reschedule possible connecting flight due to leaving mdt 2 hours late"
Cons: "The gate agents were extremely slow causing the flight to pull from the gate 28 minutes late. The capitan of the plane needs a course on how to be polite to an upset customer"
Pros: "Crew was very friendly for the most part. There seems to be a chance in the way they interact with customers. It's noticeable. The food still is not bad, not great. Drink selection was pretty extensive and impressive. Free wifi for messaging apps is great."
Cons: "Electrical plug is right at your knee level. Bread is rock hard an inedible. Plane felt very dry compared to other Delta planes. Would be good to know when the Wifi will be off (as it is off as we "approach the North Pole"). I wish we didn't have to repack bags that are over 52lb."
Pros: "We had exit row seat, most uncomfortable ever, video devices both broken. Will never sit in exit row again would have been better off in basic economy"
Cons: "Fix broken seats and tv screens"
Pros: "Fast boarding, friendly crew, and comfy seats"
Cons: "It was pretty bumpy and a few times we changed altitude very quickly"
Cons: "Had problems with wheelchair in Paris at the boarding gate. I was supposed to pre board and I was the last person on the flight."
Pros: "Comfy seats, quick service."
Cons: "If you are in Zone 3 or 4 you pretty much have to check in your bag back there is no more room. Which I don’t understand and is highly incovienent."
Pros: "Free messaging during flight was REALLY nice!!! Smooth flight, early arrival, good coffee, variety of drinks, entertainment system worked very well and fast."
Cons: "Seat bottom cushion was not comfortable, also I think my seat was broken as any time I leaned forward it returned to upright position. Food was good but need more snack for a long haul flight. Needed more drink offers between meals."
Pros: "Comfortable, but expensive flight from Seattle to Gdansk via Amsterdam. The airport is large with many shops to search for chocolate."
Cons: "The 3-hour layover was long. 2 would be nicer."
Cons: "Took 20 min on the run way before deplaning at the gate. Luggage took 15 minutes to come. No entertainment."
Pros: "I did not like anything all. But the to last agent to help me after I was send to different airlines"
Cons: "And when I get to US delta Airline ticketr did not even look at my ticket she just send to Virginia Australia make me walk all over. I know it supposed to be delta"
Cons: "the flight attendant gets the order starting from the back and by the time she gets to the front there's no more selection for breakfast except for what is left that nobody like."
Cons: "Was late almost for an hoir."
Pros: "I like flight comfort in air"
Cons: "Crew member were rude and pilot feels like never fly plane before , he landed in high speed and our plane jumped back in air , two passengers almost had heart attack ! We’re taken out on medical bases"
Cons: "About 7 of 8 crew staff was ladies in their 60’s. Grumpy old women. In case of emergency I would help to help them instead of crew members helping me off the plane."
Pros: "Entertainment system, snacks and friendly crew members"
Cons: "Serious delays on flight. It was very tiring and became an all day affair."
Pros: "Loved the TVs"
Cons: "The space was too small"
Pros: "Big bathrooms, friendly staff, free eyemaks"
Pros: "I liked the check-in kiosk, but only because I had no bags to check. I liked being able to choose my own seat. I liked that the flight was uneventful. I liked the staff at all stages, they were friendly and helpful."
Cons: "They made me shove my purse into my knapsack to fit within their two bag policy. That's a first for me. My Delta flight did not do that."
Pros: "I purchased round trip tickets to Cancun Mexico for under $400. And I received 1st class upgrades both ways. I could not be happier with my travel."
Cons: "No complaints"
Pros: "The seats"
Cons: "We purchased tickets together and our seats were not together when we checked in. We had one small roller bag for the two of us and we ended up having to gate check it along with 3 other people and then there was clearly enough room for it once we were boarded."
Cons: "On the MSP to ATL leg the gate crew made a huge deal about checking rolling bags. They even stopped us at check-in and nearly begged us to check our bags pointing to the backed up jetway. But we had a lot of unpacking to do before checking our bags so we politely declined three times. On getting to our seats there were at least 8 open slots for bags near us. I heard a crew member call forward to say "tell them no more rollaboards" so they forced everyone left to check. On departure they slammed shut several very large empty overheads. WTF"
Pros: "Crew was as helpful as they could be. Even though they didn't have much info about the delay, they answered questions and stayed calm."
Cons: "2 hour delay. Got a free bottle of water."
Pros: "Great staff, snacks and beverages. Plane was brand new and nice. I think it had humidifier which was really nice"
Cons: "No TV behind seat. Boarding was a bit messy"
Cons: "Delayed boarding as the first flight of the day"
Cons: "Delta refused to assign my seats until just before boarding, even though I booked my flights months in advance. This is very stressful and totally unacceptable to treat passengers this way."
Pros: "Service and friendliness was awesome."
Cons: "No drinks served, sorry flight."
Pros: "Very clean aircrafts"
Cons: "Don't like how you have to pay extra to pick your seat. This is something that budget airlines usually do, so I was surprised Delta did this. I was unable to sit with my boyfriend, because we elected not to pay additional fees to pick our seats, yet there were many open seats on our plane. I would choose United over Delta, as they don't force you to pay extra to sit with those you are traveling with."
Ridiculously long wait for baggage
Cons: "Early morning flight. Sat near front cabin. Could not sleep as crew was talking the entire flight."
Pros: "The pilots did a great job through turbulent air"
Cons: "I wish the seat reclined further back"
Pros: "Crew was gracious and helpful"
Cons: "Seating is always crammed, uncomfortable, people packed in like sardines. But I guess that’s par for the course with all airlines nowadays."
Cons: "The flight boarded twenty minutes late despite the plane being at the gate early scheduled departure. Baggage took another forty minutes to load. Then they decided there we were overweight (data that should be known before the cargo was loaded) and off loaded two people. Then after another delay they realised that off loading people meant off loading their baggagge, total delay nearly 2 hours The hedset socket on the entertainment system did not work The USB port did not work THey ran out of food after serving three rows, loaded four sandwiches, no wraps and 2 cheese plates for a full evening flight that was over 5 hours in duration including the delays."
Cons: "I think boarding from rear would facilitate faster boarding And eliminate people blocking Aisle ( standing in aisle and digging In their carryons preventing people From finding their seats further down the aisle. Also people with a connecting flight Pressed for time on their next flight Departure...Should be allowed to deplane first..so they don't miss their next flight."
Pros: "Crew was courteous; greeted entering and departing the plane. Flight arrived on time."
Cons: "Increase leg room and widen seating- way too narrow in width and uncomfortable. Flight, although it arrived on schedule, was unable to taxi to the to dock at gate due to lack of ground crew. I have experienced on-time arrivals only to wait on the tarmac until ground crew arrives is unacceptable."
Pros: "The crew was pretty nice. The seats were actually comfortable."
Cons: "I don't know; it's economy in a plane. It is what it is."
Pros: "That I took off and landed safely."
Cons: "The attitude of the employees."
Cons: "Baggage claim number was wrong. They almost took my bag away"
Pros: "I like the fact that I finally got home."
Cons: "Not be delayed 5 hours."
Cons: "Takes forever to load and unload those big planes."
Cons: "Flight was delayed twice, and the flight was very bumpy and the pilot really had a bad landing."
Cons: "The gate agents called all boarding groups with the boarding queue extending the entire length of the jet bridge and into the terminal beyond the gate area, making us stand in line ten to fifteen minutes longer for no reason."
Pros: "Plane was late missed all connecting flights"
Cons: "Despite having a boarding pass with an assigned seat, Avianca would not let me board. My seat was given to someone else. There was no explanation as to why I no longer had a reserved seat. I had to wait until the next morning to get a flight to Cusco. My hotel reservation in Cusco for the night could not be refunded so I am out $400."
Cons: "Terrible service from crew. Bad odors from bathrooms."
Pros: "On time departure and arrival and good flight all around."
Cons: "Flight attendants are rude and nasty!"
Cons: "Flight was delayed 4+ hours due to weather. Gate agents did not communicate well, were rude and not helpful."
Cons: "Seats size and bathroom are horrible. I don’t know what to rate for food. They don’t serve you anything but a drink."
Pros: "The flight attendants were nice and the seats were comfortable"
Cons: "A little rain in Cusco delayed the flight by almost an hour. Just a little rain."
Pros: "Friendly crew"
Cons: "Couldn't use WiFi to watch Netflix or YouTube so our 2 year old would be entertained"
Pros: "The employee who checked me in was very helpful - found my frequent flyer number for another airline and give me a free checked bag."
Pros: "They took me to my destination"
Cons: "Veeery late, no information"
Pros: "Great plus amenities if watching flight."
Pros: "I liked the entertainment provided and the available movies to watch. I liked the windows and how you can control the tint instead of just opened and closed. So I could still see out of the window, without being blinded and without getting warm."
Cons: "I did not like the fact that the WiFi was not working for me the entire flight. I’m not of average size, which the economy seats are designed for, so I was not comfortable at all, but that was expected."
Pros: "Priority boarding."
Cons: "Food is horrible at AA, in special breakfast!"
Pros: "All I want is clear communication- not strung along. Reasonably comfortable seat - without person next to me too large for seat. Don't gate check my bag then I find plenty of space above my seat. Stop giving people food and drink on short flights as it is unnecessary and it constrains use of the bathroom"
Cons: "The scene of returning bags at the gate of arrival is awkward and other passengers take advantage - blocking walkway etc. please change system and adt a baggage handler to drop bags in a line along one side of the gateway while passengers wait along other side of the gateway"
Cons: "I loved everything"
Pros: "The fact that there were recently released movies in the system."
Cons: "4 1/2 hr delay in out trip. Losing our connection and rude crew."
Pros: "Fast boarding"
Cons: "Small, loud plane with cramped seats. No hot beverage service."
Pros: "At least they kept throwing food at us on the plane."
Cons: "Arrived 3 hours early to CDG, and a long line to check a bag. It took so long, eventually they allowed people to cut in line as their flight departure times neared. 2+ hours later, I finally got to a kiosk to print my boarding pass and baggage tag, but now another line to drop off my bag on the conveyor belt. With less than 30 minutes to departure, and still haven't gone through security, I gave up and made my checked bag a carry-on as well. And then tight seats on the plane, with no individual screens (the movie played on a tiny screen 2 rows up in the aisle.)"
Pros: "Having flown long haul with American numerous times, this time I was pleasantly surprised by several things. Firstly, the brand new plane with excellent in-seat entertainment choices, power points at every seat, more comfortable chairs with better head rests and even window dimmers vs. window shades, allowing you to look outside the whole flight. Secondly, the food was much improved...definitely better quality and tastier than typical airline food. And thirdly, better service from flight attendants who actually smiled. Keep up the good work. This represents a real step change."
Cons: "I am missing two items that I had in my checked bag and my clothes and belongings were all messy as if it had been gone through. I am very upset that these items were likely taken by whoever went through my bag."
Pros: "Boarding process was easy"
Cons: "Extremely cramped seating for such a long flight and there was no food or entertainment. when my daughter got sick, crew seemed put out by having to help."
Pros: "Flight was on time through United since we had to be rescheduled from our original flight with American."
Pros: "I had never flown coach and decided to try it at a ridiculously low price. It was fine. I slept well and the service was above expectation for Coach"
Cons: "It was difficult to get to the rest room because it was a full flight"
Pros: "Good flight. Arrived on time"
Cons: "Jet bridge was broken and needed repair. Delayed departure."
Pros: "Fast flight"
Cons: "Pain in the neck to make sure seats are next to others in same booking!!!"
Pros: "Flying on American Airlines like many other airlines is a frustrating experience. The added charges for baggage and seat choice are insulting when you are used to flying on southwest. It should all be covered when buying a flight. The people lining up at the door to get on the plane spill out in to the hallways and block traffic trying to get by. Southwest airlines has a number system to get on the plane and therefor avoids the crowding the entrance to get on before all the overhead space is taken. I really think american could learn a lot from Southwest airlines. I will when possible avoid this airline if there is a flight with southwest."
Pros: "I liked that the middle seat was open on my flight and that they checked my carry on for free because the plane was filled."
Cons: "I didn't like the minimal leg room. Also, there is no way to try and work on a computer anymore because of the lack of room."