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Top 5 airlines serving from Hawaii to Central America
Scores according to KAYAK customer reviews
Pros: "The flight attendants were amazing, super attendant and sweet despite the circumstances. The food was good at the comfort was awesome"
Cons: "Our flight was delayed over two hours. It basically ruined all of my plans for the rest of the day. It they should’ve just put us on another plane to save us time because the maintenance took so long"
Cons: "No online seat assignment ... had to switch seats with other people on the plane."
Cons: "No Free Meal"
Pros: "One of the crew members handled a medical emergency calmly and professionally. Wish the rest of the crew was as graceful and professional"
Cons: "The plane was dirty when we boarded, aisles and chairs not cleaned. Not all crew members were knowledgeable about wi-if option and food/drink offerings"
Pros: "Alaska is great don’t become united or American"
Pros: "My knees didn’t hit seat in front of me"
Pros: "We arrived 30 minutes early"
Cons: "No lunch"
Pros: "I splurged and purchased the first class upgrade as i am tall and it was a very long flight. Loved the legroom and service i received."
Cons: "Went through the boarding process and then we all waited in the line outside the plane for some time. They obviously were not ready to board the plane which was difficult for some of the elderly now standing in line. I had a planned dinner in sacramento which was a main reason i took this long layover and due to leaving 2 hours late i missed the dinner which had to be canceled. This was very important to me. The 75$ discount given to me on a future flight is not going to replace the time off work and the dinner which will now have to wait for anither trip to the mainland."
Pros: "Alaska has a great crew and aircradt!"
Cons: "No dislikes."
Cons: "Found the attendants not very friendly and snappy."
Pros: "Extremely competent and professional attendants who gave us some additional perks."
Cons: "Food was meh..."
Pros: "I love Alaska Airlines!! They are always so nice and very accommodating. I travel with my dog and they are great. The only airline I fly with my dog."
Cons: "The new planes on Alaska don’t have enough air flow coming out of the vent above the seat"
Cons: "Seats need more padding."
Pros: "On time service"
Pros: "Crew and boarding process"
Cons: "No international choice in entertainment and food"
Pros: "Efficient and competent. One of the better airlines out there."
Pros: "Attentive, friendly staff and crew."
Pros: "Helpful staff, very open for customer."
Pros: "Kindness and professionalism of crew. Captain alerted us when we were heading into some turbulence and made it seem not so severe."
Cons: "One of my suitcases got dented and I lost a wheel and wheel base from bottom of my suitcase. I have never had that happen on an Alaskan Airlines flight in my 32 years flying on ALASKA Airlines. But the ALASKA Airlines Customer Service desk gave me a brand new suitcase. The only inconvenience was I had to empty all my belongings from damaged suitcase and transfer them to the new one at the airport."
Pros: "on time"
Cons: "seats could have been a little more comfortable"
Pros: "The pilot was very good...he landed in Bellingham in a rain storm that really rocked the plane. Great job!"
Pros: "We arrived on time"
Cons: "Brenda at LAX called me jerk and was a terrible representative for your company... To say the least"
Cons: "Asked fort blanket. Told they were only available for First Class passengers"
Cons: "The air hostess made a big deal about using the restrooms on the front side of the plane by the cockpit even though she knew the food trolley was blocking the way to the restrooms on the rear end. They even made announcements about not standing in queue for the restrooms (note- there was no queue, I was waiting for my mother to find her back to the seat). Less than average hospitality."
Pros: "Since we were delayed, the crew gave some complimentary refreshments"
Cons: "We were delayed, the boarding was ridiculous since half the flight boarded with "priority" and then another 1/4 boarded for their elite and first class, so the rest of us in the back had nowhere to put our things. My husband and I were separated even though I had picked my seats months prior. No seatback entertainment whatsoever for a 6 hour flight. I am disappointed--I hold Alaska to a much higher standard based on past experience."
Pros: "The 52 year old airline assistant, who looks about 32 was very nice to us and understanding when she knew we had so much travel ahead of us. She was very nice."
Cons: "So uncomfortable. We had a 25 hour traveling day ahead of us and needed some sleep. It's just soooo uncomfortable and squished. It's painful to sit for long periods of time, let alone try to get some sleep. The girl in front of me adjusted in her seat and totally smacked me in the head when I was trying to lay my head on the table to give my poor back a break. Babies, a lot of babies, and dogs, not good for trying to catch some z's either."
Cons: "The planes, both ways, was filthy."
Pros: "The people doing the boarding/checkin were so "aloha" and everything went so smooth all the way through. Loved it!"
Pros: "Ticket agent kindly arranged for us to sit together - after we had been assigned seats apart from one another."
Cons: "Boarding was delayed, disorganized and chaotic. Flight crew seemed to be overwhelmed and scattered. Ran out of hot meal about halfway through aircraft. When I expressed my disappointment, the F.A. said that there were a lot of wrestlers on board and they got all the food. I commented that it was poor planning and the FA stated that he didn't think anything would please me. He was argumentative and rude, IMO. He could have handled it better, eg: "So sorry. Out of our control, etc." To say that the food went to the wrestlers, and attitude gave me and those around me, the impression that he really didn't give a damn. Customer service training would be a good idea."
Pros: "Crew was nice and friendly, upgrades to plane made it average--USB ports, outlets, etc. Move selection on rentals was average at best."
Pros: "I liked the direct flight."
Cons: "We returned to Sacramento, and my bag was "lost". The bag attendant suggested it was hung up on the belt. Our neighbors had to circle the airport while we dealt with her. We went home without my bag. Thirty minutes after we were home, the bag attendant called and said they had my bag. We returned to the airport to pick it up because they could/would not guarantee that it would be delivered safely. The attendant said that it was there on another belt. NOT, because I actually checked before we left. Then, she didn't want to give us the Measly $50 voucher. Ugh, still upset a week later."
Pros: "Donny was the best crew member. Everyone was very nice and very attentive. Restroom was very clean and the whole plane was very well maintained."
Pros: "Comfortable seats and nice crew."
Cons: "It was a very long flight, but no meal or entertainment was provided. On other airlines I've flown in the past, these things were included on international flights."
Pros: "Cheerful staff."
Cons: "No pillows or blankets available. Not enough communication about turbulence."
Pros: "I liked getting off the airplane."
Cons: "Look every one experiances problems. It comes in the form of weather, mechanical or security issues that disrupt a flight in the form of delays. There is no surprise when this occurs. So when a three hour delay is thrust upon you and you have already given up your carry on and your assigned seats perhaps the recovery should have been less of a surprise. One pilot announcement, and offer of free loyalty points falls so short. No comp eat or drink coupons on the ground. Still got billed for food and wifi. Drinks were offered but ofcourse they ran out before the center of the AC was served. The recovery happens at the moment not in the next few days you will recieve an email with miles. Still haven't gotten any email after a week. I will fly anybody other then Alaska."
Pros: "Staff was excellent. They were courteous, professional and inviting."
Cons: "Even though I booked all three fares together, we were not given the seats I selected online nor were we even seated together."
Cons: "5 hrs in the plane. No food, not even a little bag of snack!!"
Cons: "Flight was delayed for 1h, you had to pay for food and entertainment for a 5h flight"
Pros: "Most everything besides them seats being to close in proximity."
Cons: "That they seats weren't wide enough."
Cons: "I they had negetive stars I would use them. From Jessica at check-in in Maui to the flight attendants. Alaska air needs to retrain their employees on customer service. I'm not sure if something was going on or the employees don't like their jobs but what's horrible experience."
Pros: "Built in USB chargers, friendly flight attendants, good service, good food options. One of my favorite airlines"
Pros: "I made multiple requests for proper seating for my mother Flights going and coming, the crew tried to make up for incorrect seating of a sverely handicapped walker."
Cons: "Bad handicapped service, until too late"
Cons: "Children were kicking my seat the entire red eye. I think a meal should be free if you are traveling all the way from Maui to Philadelphia"
Pros: "The Alaska airlines people are very pleasant and helpful, I always fly Alaska when I travel to Hawaii. They seem to get there earlier than scheduled , I like that!"
Cons: "The movie players had no power so it took a while for the crew to get them to us."
Pros: "Service was Horrible"
Cons: "Not a friendly airline at all. Book with someone else."
Pros: "Crew were very nice and helpful. They projected that they really enjoy their job and that made it a pleasant trip. We arrived early at our destination and great landing!"
Cons: "Food is okay and not much. The selection for those who want to eat healthier or have more is pretty limited. However, I haven't flown with any better choices on other airlines so hopefully the choices will improve."
Pros: "Smooth travels with reasonable rates."
Pros: "I traveled with my 86-yr-old mother and asked for a wheelchair. Except for when we got back to Detroit, a chair was there along with courteous, compassionate personnel who were waiting for her to make sure she got where she needed to go. Very nice about letting us board early so we could get situated. Also, one flight attendant noticed that the air conditioning was cooler than normal and saw that my mom was covering her head with a jacket. She asked the flight crew to turn it down and within minutes we noticed a big difference. Thank you."
Cons: "If you are taller than 5'2" and flying coach, be prepared to be completely uncomfortable. There is little leg space. Don't drop anything either...not enough head room to bend over to retrieve an object. Sorry about leaving a napkin and food wrappers, but I couldn't pick them up. Wi-fi wasn't working from Seattle to DTW. Start charging for carry-ons and you'll be just like Spirit and Frontier, but a lot pricier."
Cons: "ITS OK"
Pros: "Quick board and clean plane"
Cons: "No snacks only drinks"
Pros: "It was a easy process to check in and the crew took care of us. Very professional"
Pros: "The attention of the staff"
Cons: "Waiting rooms should be more comfortable"
Cons: "3h delay"
Pros: "Nothing like me. The next time I will choose another airline."
Cons: "I made my check in early in the morning. My flight was at 21:00 and for my sorprise they changed my prefered sit and gave me another seat behind my family. I protested so much and the gave me a very stupid reason. I am thinking to claim my money back for the prefered seats."
Pros: "I was flying with kids and they called us to board first"
Cons: "It was very efficient, on time, comfortable. I rated food as mediocre - but imagine even getting something to eat on a 40 minute flight!!!"
Pros: "Buisenss class cabin service"
Pros: "Great service gave my brother all the attention he needed"
Cons: "What I did not like is that after being in line too long to check in, they did not give me my boarding pass, I had to go and wait long time in another line to pay for my checked bag and to get my boarding pass. I have never seen that at any other airline, once you check in, you should be ready to go."
Cons: "We were three hours late leaving Bogota. First it was due to technical problems and then several other excuses."
Cons: "The temperature in the aircraft ! Cold !!!"
Pros: "Big failed work in new york check-in account. After the 1 hour waiting, let us(who has ticket after the 01:00) the line with only one reason why it's so early and need to support other laters. Moreover, had lost my baggage."
Cons: "Big problem was with several hundreds travelers to Bogota, Sao Paulo for 23:10~40. Avianca accounts don't have any classification to avoid this type disorders problem. Had waited my bag on the band during 1 hour. But, wasn't arrived various travelers bag from new york."
Pros: "Not good service"
Pros: "Thumbs up to your staff in Flores, Petén. The ticketing officer, the boarding officer, the flight crew...E.X.C.E.L.L.E.N.T..!! I will recommend Avianca to my friend's, most definitely."
Cons: "On my flight to Flores, Petén. the ticket counter lady at La Aurora airport, refused to take my checked baggage, even though I checked in at the counter of Avianca 15 minutes before de deadline set by the airline for checked in baggage. I was very disappointed on my flight to Flores, Peten."
Pros: "Quick, clean plane and good flight"
Cons: "3 changes of gate, snack was too cold"
Cons: "The service from avianca's front desk in Aeropuerto Internacional Mundo Maya, they closed the boarding sistem 15 minutes defore without a previous notification, and they didn't allowed to bording so i missed the flight..."
Cons: "Avianca wouldn’t let me board because gate agents couldn’t find return trip in system. Only had a week’s vacation and lost a full day to be in Costa Rica. Then had same problem going back. I’ll never book Avianca and never use kayak to.book any airline"
Pros: "Great costumer service. Nice to have food aboard too, even for short flights."
Pros: "Business class seats were not lie flat. That’s ok since it was a short flight but the food was bad (bread was crumbly and old for example). Crew talked talked talked non stop."
Cons: "No individual entertainment screens! One movie selection for plane and it was a stupid one."
Pros: "They don't feel cheap like the USA airlines these days. Free entertainment, real food, free alcoholic drinks. Pilot gave my kids a tour of the cockpit and gave them a wings pin and a little toy airplane. Flight attendants are kind and efficient. AND they were the cheapest option. I want to always fly them if possible!"
Pros: "no problems on flt"
Cons: "everything was fine"
Cons: "For price they dont give food."
Cons: "First, the departure terminal didn't show up on the reader boards until it was almost time to go, so I had to sprint down to our gate. Then, they boarded by zones, but I had no idea what zone I was supposed to be in and it was nowhere on my ticket. Anywhere. Then, when I finally decided to go try to board, they wouldn't let me because they said I didn't have a return ticket. In fact, I had proof of onward travel in three different forms. But they insisted that I had to have a flight as proof of leaving Guatemala and assured me that customs would prevent me from entering. They also said I had 5 minutes to book something or I would miss the flight. No one ever paged me to discuss this prior to departure! And do you know how much Guatemala asked about my onward travel? Zero. Nada. In the fluster of buying an almost $400 ticket, I clicked to book through a third party that doesn't allow refunds. Fortunately, after I landed I called them right away to cancel and managed to make it happen since the ticket hadn't been issued, but if I had failed at that it would have been at least $130 when all was said and done. Ride was uncomfortable, flight attendants we're rude and impatient, and I was ignored for food service."
Pros: "Good service"
Cons: "Not individual TV Different seat for the other ticket Issues with the hand bag in the moment of boarding"
Cons: "There is not even a USB available..."
Pros: "Good food, drinks and entertainment."
Cons: "The flight from Bogota was delayed"
Pros: "It was a 50 minute flight, so entertainment and food are irrelevant. The flight took off and landed on time and the crew was very pofessional snd efficient."
Cons: "The price - for a short distance fliht the price-tag was pretty steep."
Pros: "Flight crew was lovely, I was surprised to learn we received lunch on such a short flight, and make sure you get to the terminal early as the shuttle you to the plane. I would definitely fly Avianca again!"
Cons: "Baggage Handling, baggage did not come, at least the"
Pros: "I happened to get the row behind first class, so there was more leg room."
Cons: "The seat I was in felt like it only had a few millimeters of cushioning and was very hard. Pretty rough for a 4+ hour flight."
Pros: "The aircraft are modern and well marinated and the flight and cabin crew are very attentive. There is meal service in all cabins!"
Pros: "As a rider enjoyed also many food provided thasn asny airline."
Cons: "Service of no question."
Pros: "My bag appears"
Cons: "Avianca could capacite your personal. Price - Service is not real"
Pros: "Flight left on time, I felt safe."
Cons: "I think it was a little more expensive than expected."
Pros: "Nice on flight attention"
Pros: "On time."
Pros: "they put me up in a hotel for the day"
Cons: "THEY CANCELLED THE FLIGHT WITHOUT GIVING ANY REASON. DIDN'T NOTIFY ANY PASSENGERS UNTIL THEY ARRIVED AT THE AIRPORT FOR THIS 6AM FLIGHT. NEXT FLIGHT WASN'T FOR MORE THAN 14 HOURS LATER."
Pros: "food and beverage service on such a short flight."
Pros: "Honestly, this was some of the best airplane food I've had in a long time! Thanks!"
Cons: "The entertainment system on the plane wasn't working. Not a big deal to me, but still, it's nice to have it."
Pros: "The food was decent"
Cons: "Forced to watch only 1 movie for the crew, and the seats eere not as comfortabale"
Pros: "Being from the US, airline customer service has really gone down hill. Avianca employees were so helpful, efficient and corteous. They even gave us breakfast on a 45 minute flight!"
Cons: "My passport was not due to expire for the NEXT 4 months AFTER my come back day The lady from Avianca didn't let me board due to my passport expiring 4 months after my return day. I had to pay for a 24 hours expedite / rush passport. ALSO, once I got my new passport (17 hours later) I was told that I had to pay $170 penalty for moving my departure day and $680 because I had to adjust to the new ticket price. At that point I decide to buy a new ticket with a different airline. AVIANCA SUCKS!!! They are NOT very accommodating at all. Will not recommend this agency and I WILL NEVER ever again will use their service."
Cons: "Got an email saying my flight time was pushed back 2 hours, flying from Flores to Guatemala City. This meant that I would not make it to Guatemala City in time to catch my flight back to the U.S. As a result I had to cancel that flight and forefeit over $300, AND I had to forfeit the $120 I paid to Avianca. So, Avianca just randomly decides to significantly change flight times and it costs me over $400, AND without a way home. The submission to consider even a partial refund was rejected in a matter of days. This is the worst airline ever and you should never ever rely on a flight with them."
Cons: "Bad customer service when dealing with the issue."
Pros: "Although the flight I'm reviewing is short I've flown with Avianca several times and I've never had a problem with them or their service. New fleet so it's more comfortable than average."
Cons: "Nothing to say here."
Cons: "The social distancing, the cdc is recommending 6 ft but there are passengers directly behind and in grinning us and only one passenger seat empty between 2 people. With covid on the rise, how are you actually doing your party to take care of your customers."
Pros: "When I asked for a seat change the crew was very accommodating"
Cons: "With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere."
Cons: "Space on airplanes"
Pros: "Wonderful hospitality, excellent service!! Clean, well thought meal service."
Cons: "Hoping that this will continue!!"
Pros: "Good crew, my seat did NOT recline."
Cons: "Plane was somewhat crowded."
Pros: "The seat was ok, but the crew was very good and helpful"
Cons: "Good company, have the very good attendants"
Pros: "Crew was awesome. Very respectful and helpful"
Cons: "Food options"
Pros: "I was surprised that we received two meals and constant drinks in economy. Delta definitely has better hospitality than American."
Cons: "The seats were really tight between the rows. The space between the seats on the same row were typical."
Cons: "2nd Delta flight on the same day that was delayed. This one only 44 min."
Cons: "Couldn’t hear boarding announcements. Lots of boarding confusion"
Cons: "Ran out of hot water on flight"
Pros: "Check in process & text updates were awesome!"
Cons: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"
Pros: "i likes that drinks were free"
Cons: "i shouldn’t have to pay for headphones"
Pros: "The crew was fine, flight was completely full and they were very prompt in their service. The power outlets didn’t work. The lights were on, but when I plugged in they didn’t charge."
Cons: "Very uncomfortable. Seats very close together for a flight that lasts over 5 hours."
Pros: "Boarded quickly and we made up plenty of time when we were only 15 mins late for take off."
Cons: "Baggage broke our baby stroller. Banged up, heavy deep scratches, and won’t lock properly nor will it release the brake phone portly where one wheel won’t unlock without much luck. Waiting to see how they correct this very expensive issue. And the vegan tapas option for food was not good at all. Ended up staying hungry for the duration of the flight. But my wife enjoyed her turkey sandwich."
Pros: "The crew are very nice on both flights and they were very courteous the seats.T"
Cons: "The seats were not that comfortable."
Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Cons: "No food"
Pros: "Great comfortable flight"
Pros: "Zones are more delineated."
Cons: "People were obviously cutting in line and edging up before their zones were called."
Pros: "Wi-Fi on the plane is a nice touch."
Cons: "The seats are packed so tight there's almost no leg room - actually there is no leg room when the person in front of me reclined their seat. Since we were advised to get there 3 hours in advance only to wait two and a half hours in what is quite possibly the most uncomfortable waiting room anywhere this just makes the cramped plane even more frustrating."
Pros: "Crew was friendly"
Cons: "We were delayed an hour and a half"
Cons: "Seats diddn't recline - often ignored by flight crew."
Pros: "Everything was fine other then seating assignment"
Cons: "I was traveling with wife but was not able to seat with her. I was stuck in the middle of 2 of the worlds biggest plus sized people. Armrest was a constant struggle. Willing to pay more next time to avoid hassle."
Cons: "no bed"
Pros: "Great ground staff and flight crew, except they should as warn and apologize regarding the limited gate as access so far from the check-in."
Cons: "Signage is terrible. Delta sign out side is obscured as and too small. Construction is no excuse for the confusion. Delta is not readable on the overhead signs and airport is too dark at night. Everything is hard to find."
Pros: "Nothing worst flight I've ever had."
Cons: "Everything Delta was so poor quality!!! The flight attendants were not helpful."
Pros: "1000s of movies and shows to watch. Plenty of overhead bin storage. Alcohol beverage service included. Crew was great."
Cons: "Baked chicken dinner was gross."
Pros: "Space in seats was better than most airlines"
Cons: "That they charge for bags. It is now an industry standard, nevertheless, it's a way of stealing to customers. Airlines shouldn't charge for bags"
Pros: "We had terrible turbulence for probably 4 of the nearly 5 hour flight. The turbulence were the Pitts, but the plane, amenities, staff and amenities were top nothcj! Highly recommende Delta."
Cons: "Bad turbulence"
Pros: "The boarding process was smooth, friendly staff."
Cons: "flight ticket very expensive."
Pros: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Pros: "The seats were very comfortable. The snacks and sandwich were good. The staff was very friendly, helpful and nice."
Cons: "We were unable to connect to the airplane WiFi, so we couldn't enjoy the onboard entertainment. The plane was not as clean as we would like it to be. There was old food under my seat."
Pros: "The crew were super friendly and helpful."
Cons: "The entertainment system was completely down for the entire flight."
Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."
Cons: "The flight got delayed by 3 hours or more. I missed my flight from LA to FL"
Pros: "Delta is the best airline to use because they care about you as a customer. They will do everything they can to make your flight as enjoyable as possible. I would not recommend any other airline to use but DELTA !!"
Cons: "Nothing to input. All was great."
Pros: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Pros: "I liked everything."
Pros: "Staff as always was very attentive and courteous. The board process proceeded smoothly and we were able to depart a few minutes early."
Cons: "One attendant did display a slight level of un-professionalism after spilling a drink on my mom and not apologizing. I chalk it up to her embarrassment and she probably just forgot."
Pros: "Wide-bodied aircraft; free on-board entertainment with a good selection; complimentary snacks, helpful staff"
Cons: "Waiting 45 mins for baggage to arrive on the carousel at LAX, but probably due to the terminal move currently happening and not the airline's fault."
Pros: "Unlimited snacks and drinks..."
Cons: "The mediocre upgrade."
Cons: "For the second time in one day, my seat would not recline!!! Very uncomfortable for an even longer flight than the first one!!"
Pros: "There was a blanket and pillow available on the seat and the arm rests (all of them) went up... I appreciated that when I had to move mid flight. The attendants were nice as always... they weren't stingy with the small free snack that is included with the flight. (Small bag of peanuts or pretzels) that I liked. Usually feel like it is an inconvenience to ask for more than one.... but they offered 2! I was very happy to hear that!!"
Cons: "The entertainment was a bonus! Made the flight go by faster."
Pros: "Great entertainment, good food, nice staff."
Cons: "You have to pay for the ckecked baggage ($25 per piece) and the airfare was not cheap."
Pros: "I liked the new plane! It seemed like there was just a bit more room. Compared to my flight going out with American, Delta is a much nicer experience."
Pros: "I had paid for the Sky level as we were a party of long legged people. Out of the 4 flights we had taken, the best flight was the one from Hi to Atl. The seats, and leg space, was roomy. The food was good. The crew was just okay. They weren't particularly nice but rather abrupt. There were two mates that seems a bit confused. However, the plane was worth it."
Pros: "entertainment system included lots of good choices and free. Crew attentive and friendly. Fairly comfortable seating. Boarding was quick (with Delta Amex card). Several snack choices instead of just the old standby of pretzels."
Cons: "Captain not at door to greet passengers as they left - usually a given."
Pros: "The pilot came through all of the aisles in first class to personally thank us for flying with them. He took time to chat with us and answer our questions, which made me feel more comfortable about the long flight. The stewards/stewardesses were very nice and had us laughing on their welcome messages. The lay-flat seats in first class were the best. Very comfortable, and easy to fall asleep in, without disruption from other passengers who insist on keeping their reading lights on while everyone is trying to sleep."
Cons: "Food quality"
Cons: "No air conditioning, small gates, too crowded."
Cons: "Venía de Mexico a Panamá y el vuelo se retrasó. Cuando fui a abordar el vuelo a Costa Rica habian cambiado la sala de abordaje y por poco me deja el vuelo. Quizá lo hubieran anunciado en el vuelo que venia de México me hubiera ahorrado tiempo y carreras."
Pros: "The staff"
Cons: "No vegetarian options granted :( the planes are dirty."
Cons: "El aeropuerto internacional de Panama es sencillamente horrible y extremadamente caro y ni siquiera wifi free hay para los pasajeros que como yo tenemos que hacer escala. La señal para llamar por teléfono usando mi propia proveedor. Es un aeropuerto del siglo pasado que ya es hora COPA que tiene su centro de operaciones pongan de su parte para hacer más placentero la estadía en ese aeropuerto; aeropuertos como el CR o el de Bogotá no más sale uno del avión y hay excelente wifi que le permite a uno estar en contacto con la familia."
Pros: "Now you are giving away free muffins instead of insulting with a granola bar....THANK YOU FOR LISTENING"
Cons: "HOW CAN YOU NOT OFFER COFFEE ON AN AM FLIGHT??? THAT's CRAZY!!!"
Pros: "The aireplane in clean. And the people ver y gently"
Cons: "Board not very organized"
Cons: "I went on the site and mentioned I was vegetarian, but I guess the 'snack' wasn't big enough to warrant a veggie option. I had to run from one flight to another, and my previous one only served breakfast, so it would have been really nice to have a veggie option. I put poor on entertainment because there was none, but it was a short flight, so not a big deal. Rest was great!"
Pros: "Super nice crew! Gave us food even though it was a 50 min flight."
Pros: "No delays on departure. Smooth boarding process"
Pros: "Ha mejorado la comida que dan en económica, en especial par un vuelo tan corto. Las tripulaciones colombianas son más amigables y orientadas al servicio que las panameñas. Panameños: Wake Up!!"
Cons: "Ya es hora que inviertan en esto. Tanto en ejecutiva como en económica."
Cons: "The crew kept bumping Into me since I had an isle seat more than normally."
Pros: "Planes are clean and crew is nice"
Cons: "Overall they are a poorly organized airline, they will over sell their tickets and then expect you to give yours away. Boarding was messy."
Pros: "I was treated SO well as my flight was bumped back a day. I was given a stay at a wonderful hotel with all meals and transportstion as well. It was exquisite! Not to mention $350 reimbursement & wonderful interactions every step of the way."
Cons: "I didn't like delaying my schedule 1 day, but the positives outweighed the negatives without question."
Pros: "One of your crew members went above and beyond to help a family that was sitting next to me. That kind if service was unexpected and a huge help to the family. We were all impressed. They were all very cordial and polite."
Pros: "Very friendly and professional service combined with good food"
Pros: "2 free checked bags, and hot sandwich and drink in coach"
Cons: "Can't think on anything"
Pros: "Quick boarding"
Cons: "Poor customer service for our friend who had a problem with her ticket."
Pros: "nice staff."
Cons: "delayed leaving and arriving. no entertainment."
Cons: "Never answered the numbers I called when I got to the airport ended up having to rent with another company"
Pros: "Courteous staff, everything was on time, and the free meal and drinks (including alcohol) is a refreshing throwback to the old days."
Pros: "El personal muy amable. El vuelo salió a tiempo y llegó bien. La comida buena."
Cons: "I already wrote this in their customer feedback, and I haven't gotten a response."
Pros: "Gate agents are superb"
Cons: "Flight was delayed"
Pros: "La tripulación tenía tan buen actitud! Todos eran muy amable. The crew had a very friendly attitude. All were very kind!"
Cons: "Entramos al avión 20 min tarde. Nos pusieron esperar en el avión, completamente full de pasajeros, 30 min sin aire acondicionado (en panamá, donde hace TANTO calor)! Después, tuvimos que esperar en la pista unos 20 min más, todavía sin aire acondicionado. Finalmente, pasamos casi todo el vuelo con los platos vacíos de la comida en nuestras mesas. JUSTO cuando el piloto dijo "prepara para aterrizar", pasaron corriendo para recoger la basura. En total, fue un vuelo muy incómodo. We boarded 20 min late. They made us wait on the plane, a completely booked flight, for 30 min without air conditioning (in Panamá, where the temperature is insufferable)! Later, we had to wait on the runway another 20 min, still lacking air conditioning. Finally, we spent almost the entire flight with our empty meal trays sitting in front of us. RIGHT when the captain announced "flight crew prepare the cabin for landing", the crew ran through to pick up the trays and trash. In total, it was a very uncomfortable flight."
Pros: "Everything about them. The crew is so helpful and kind, flights are always on time, the planes are in great condition and the amenities included with your tickets makes it worth to choose COPA!"
Pros: "- nice staff - food on the plane"
Cons: "Touch screen didn't work"
Pros: "The flight was all good. I had a good experience, I would like to add that getting to the airport 2hours early is really not necessary. It's not a big airport and I spend a lot of idle time there.. I liked Copa airlines and will use them again."
Pros: "I didn't expect to be fed on the flight so that was a nice surprise."
Pros: "I liked the spacious seats and free food and drinks. I appreciated the flight being on time."
Pros: "Inspite of being a very short flight, they offered food and beverages and for free :)"
Cons: "No inflight entertainment. No series or tv shows"
Pros: "I love the genral flight experice. I found the crew very helpful and friendly. I liked the food."
Cons: "The seats were uncomfortable."
Pros: "I was looking to fly to Costa Rica and found a price offer for $70 through Volaris. I thought this was a good deal until I looked at the baggage policy. Turns out you have to pay for each bag,bringing my luggage total to $50. Thats when I noticed Copa Airlnes had the same price for airfare plus two free bags! I was sold. Overall great service!"
Cons: "Almost missed my flight due to flight being changed to a different gate than what was written in my ticket."
Pros: "Thank you for offering food, but something's without meat would have me flying copa every time!"
Pros: "It was a short flight....they made the trip comfortable, and on time..."
Cons: "No complaints....."
Cons: "Flights were delayed"
Pros: "Agent issued boarding passes and luggage ticket but somehow didn't process payment. After waiting 4 hours for boarding we were denied entry into plane. Somehow agent overrode the safeguards and was able to issue boarding pass. Very lax security and agent even denied seeing credit card given to them."
Cons: "Ticket counter personell"
Pros: "The great service on bord at all time"
Cons: "The line we had to make at the checkin... but after that ok"
Pros: "The service overall is great. The airplane is comfortable. Airport in Panama has very good service. I would take Copa again."
Pros: "Same as above."
Cons: "Same as above. Even after a long layover and a change of planes, it was still the cramped seats and an old plane."
Cons: "Me dañaron una maleta y ya puse el reclamo"
Pros: "love you guys!"
Cons: "It was a mess we got to Costa Rica 3 hours later tan we were supposed to"
Pros: "Staff very pleasant and competent. The flight was only one hour duration, but they still managed to serve a small meal and refreshments. Would definitely use again"
Pros: "On time is the most important feature of COPA. The other is that COPA remain as a full service compared to most that cut services more and more."
Cons: "Sometimes price are quite high that makes flying COPA impossible, way too high"
Cons: "Gate switching with no notice"
Pros: "Ground Crew is alwyas super friendly and very polite. I Normally love to fly with COPA for a number of reasons...but this short trip had two inconviniences that are noted here on the what I thought needed to happen."
Cons: "Male Flight Attendant had attitude and asked me to put my set back in upright position...it was and I had a broken foot, so it would not have been appropriate to put my seat back due to pain. He jkumpoedf all over ma and even the lady next to me...she to was reading and did not have her seat back either! Food was a bag of chips...1 OZ bag of Frito Lay Chips..... HERE IS A HUGE HINT: BEST TO NOT GIVE ANYTHING...DO NOT INSULT US MORE!!!"
Pros: "I got there safe!"
Cons: "I f plane had slowed downed during turbulence."
Pros: "I got an unexpected box lunch. Food was good. Thanks."
Cons: "Seats were cramped. A little more elbow room would be welcome."
Pros: "Crew was nice and comfort was okay."
Cons: "There was no internet most of the flight it only worked for the first 20-30 minutes of the flight then they tried resetting it but it didn’t work for the rest of the flight."
Cons: "The flight had an emergency oxygen failure an hour into the flight, so we had to turn around and go back to the departure city for 4 hours. Extremely annoying on an overnight flight."
Cons: "boarding delay, we must arrived at 13:48hrs, but our flight return to miami due to problems in navigation, we have to await at airport and arrived at Guatemala at 18:30hrs."
Pros: "On Time Departure / Early Arrival. Pleasant Crew"
Pros: "The trip started off poorly with a day delay and rebooking hotel and car at final destination. Not to mention our final destination is San Antonio not Phoenix. We were not rebooked for a flight from PHX to SAT. But after a few hours we were finally booked. We didn’t really appreciate the 7 hour layover at 0100 in the morning and nowhere to get a meal or even coffee. However, the flight had the same crew from the night prior and they were excellent. The flight was open so we were able to get more leg room, less waiting time for the bathroom, and pretty much one on one service from our flight attendants. With all the struggle in the beginning, this particular flight was actually the best flight I have been on."
Cons: "We were ok with the hotel and meal vouchers however, again, the only part of our itinerary looked at was the first flight, not the second into SAT. Had we not questioned the agent, we would have been stuck in PHX with no room, no car, and if we eventually would have gotten a flight, our reservations for car and hotel in SAT would have been cancelled and I would have been out $1700. I already lost money but it could have been worse. Basically, I am paying for a car and room that I am not currently in. Reimbursement for that would have been nice. Either way we will still travel using the travel service and this particular airline in the future."
Pros: "It was a safe flight back to the Phoenix thank you."
Cons: "More ethical vegan options."
Pros: "The crew was friendly. The airline brought out some snacks for the passengers after an hour or so."
Cons: "There was a mechanical failure. We all had to deplane. The flight was delayed longer than the travel time to the destination."
Cons: "There was a delay on the departure"
Pros: "On time"
Cons: "They at least need to have TVs in aircraft. I felt United was better service wise and aircraft wise."
Cons: "Old plane. No seatback entertainment available in plane."
Pros: "Smallest seats of any airline I've recently traveled on"
Pros: "The flight was good."
Cons: "The seat size could be bigger, and the layover was awful. Sixteen hours is unheard of."
Pros: "Comfortable seats, nice crew, decent entertainment."
Pros: "The crew was great. No leg room, seats and isles were too narrow. Had a soggy turkey wrap both going to and coming from Honolulu. It was not what I expected from AA. Will not fly AA again on a long haul."
Cons: "No AC, and after boarding there was an issue with the; we had to deboard and wait nearly an hour to load onto another plane."
Cons: "The entire entertainment system was down the entire 6 hour flight. Crew attempted to reboot the system several times with no luck."
Pros: "Overall good value for money for a Economy seat. The aircraft is of a recent make & model with the latest amenities on board. Crew is friendly & departure well on time."
Cons: "Exit seats on row 12 are NOT exit seats although they are sold as such. They have regular leg room. Only the left must seat has more leg room as the row in front in that spot does not have 3 seats."
Cons: "Food was payable so should not even be a criteria here We had to collect our luggage coming from portugal to check them in Again in Miami. Really a burden. After 20 hours flying this was really annoying. Again Iberia saving money at the cost of clients"
Pros: "Good entertainment. Gate agents friendly and efficient"
Pros: "Everything in order and on time."
Pros: "Friendly attendants"
Pros: "Everything went smooth and fast"
Pros: "Comfortable, fast check in, nice staff, arrived a little early, great timing. Will fly AA again"
Pros: "Flight was smooth, on time. Modern plane. Got the sense that careful aircraft maintenance is always a high priority. Courteous attendants. Large choice of movies."
Cons: "Blankets but no pillows on this long red-eye. We need a pillow! Wrap was a bit doughy. no choices."
Pros: "Efficient, nice crew."
Cons: "Seats were rock hard. Terrible situation for a long flight."
Pros: "AA staff in Guatemala are great, everything else about AA is bellow any other airline, definitely the worst airline."
Cons: "AA is the worst airline in everything, but worst of all is the AA staff attitude in Miami airport, AA staff in Guatemala are great."
Pros: "Nothing, American Airlines is the worst major airline now."
Cons: "The staff in Miami Airport is really bad, worst attitude I have seen, old planes, not comfortable, definetly the worst major airline now."
Pros: "Right on time."
Cons: "I wish more food"
Pros: "Staff is friendly and helpful, great attitudes"
Cons: "My initial flight time was changed to a longer layover for some reason. Which.. spending 6 hours in an airport is just not ideal"
Pros: "Crew were pleasant Arrived safely"
Cons: "Seats are way too cramped especially for my broad shoulders. Beverage service was minimal"
Pros: "The flight crew did a good job."
Cons: "Throughout the boarding process, my spouse and I had a seat and pre-check, until we got to the airport and we were told they don't know why, but our pre-check was "dropped" so we needed to be rechecked in. What wasn't told to us was we would lose our seats and be put on the bottom of a waiting list. We were able to board bc other passengers did not show up, however we no longer had our seat preference, so I had a middle seat, although I'm a service member with a left knee issue so my seat needs to be an isle one. Also, there were no food choices that did not account for my allergy."
Pros: "On time departure and arrival."
Cons: "No own movie screen for a 6 hour flight. No snack/ nuts with drinks"
Cons: "My luggage was inexplicably placed on a later flight which arrived an hour after my flight arrived."
Cons: "I arrived at HNL nearly 2 hours before my flight. The check-in procedures at HNL were very poor. There were not enough operating machines to help passengers check-in. In fact, there appeared to be more non-functioning machines .than working ones which created a huge backlog of passengers. We then had to wait in another long line to have our bagged checked and boarded. This was one of the worse situations I've seen in a very long time."
Cons: "Employees seemed like they didn’t like working for American. Flight was delayed and nobody informed us about it until it was past the past the boarding time. Missed connecting flight and booked on flight 5 hours past original departure time. Sat in an aisle seat and stewardess kept bumping my arms."
Cons: "Flight was overbooked"
Cons: "No screens in each seat."
Cons: "Agent at gate said overhead compartments were all full and no more room for any bag. So I had to check in my carry on luggage . To my surprise, there had many open space when I walked in the plane. The worst thing was my brand new suitcase was torn. I told the luggage agent the incident and she said they had no liability what so ever."
Cons: "Flight was delayed 8hours"
Cons: "My seat was broken and wouldn't recline very much at all."
Pros: "The entertainment was a new release movie - liked that. The food was okay."
Cons: "Seats not comfortable, especially for a 7 hour trip! My tray table broke and would not close. I informed a stewardess and she apologized for the inconvenience and did her best to duct tape it shut (twice). It's an old plane, I would not recommend for a flight more than 2 hours. Wasn't greeted at boarding. Had to interrupt staff to ask which side of plane I should walk down to get to my seat. I paid extra for 12th row - waste of money!"
Pros: "Nonstop flight"
Cons: "Nothing special about American. Boarding process doesn't make sense. People crowd the gate during boarding. Aircraft cabin is outdated. Would love to see, at minimum, power outlets for each seat. Cabin was frigid, does it need to be that cold?!"
Cons: "They canceled my ticket for no reason"
Pros: "The plane was really nice."
Cons: "The food was not good."
Pros: "The crew was wonderful and movie selection was excellent. They did not provide headphones however. Boo."
Pros: "I loved that the on demand movies were free! The time went by so fast!"
Cons: "I didn't like that it said Alaska Airlines but it was really American so I ran 4 terminals and had to go through agricultural inspection twice. The guy at the counter didn't want me to check in my bag because it was 58 mins before my flight. The lady at the station really helped me and let me check my bag."
Cons: "No room, small seats and no food"
Cons: "The wifi did not work and we were not offered any food, and the beverage choice was only water or coffee. Very old plane with broken seats."