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Pros: "Everything went smoothly."
Cons: "I was NOT happy to spend over $100 for two bags for two passengers."

Pros: "Great experience for a small airport in Loreto, Mexico."
Cons: "Not much, overall pretty good."

Pros: "Crew was ok but didn’t really interact with passengers that much"
Cons: "Better boarding process"

Pros: "Excellent all"

Pros: "Thank you so much for getting my confused and forgetful mother in law onto the right plane and back and forth from the gates."
Cons: "Don’t know"

Cons: "See previous comment"

Cons: "Better handling of baggage. They mislabel my bag which led to frustrations."

Cons: "The menu was preordered. Yet on plane menu not available. The electrical outlet did not work in our row. No wifi over mexico"

Cons: "Alaska is usually good. Thanx"

Pros: "Ride was smooth. Just wish certain passengers were quiet"

Pros: "It"

Cons: "My bag arrived with a huge gob of grease on it which ruined my shirt It also appeared to have been run over or dragged which damaged the strap and plastic buckle The bag also now has a hole in it The baggage service personnel were very friendly and accommodating"

Pros: "The lady WHO assisted US at the Alaska Airline kiosk was very Helpful, she made IT easier for US to check in. There were a lot OF AirPort employers assisting us Go thru the scanners, IT was a breeze, IAD was very relaxingThank you very much"

Pros: "The attendants were great"
Cons: "The line of people in the aisle waiting for the bathroom."

Pros: "Pleasantly surprised, nice journey the whole way"

Pros: "Que aparte de la bebida sirvan un sanduche o algo para comer"

Pros: "great landing"

Pros: "Fast!"

Pros: "Smooth sailing!"
Cons: "Na"

Pros: "The leg room in between seats is good and snacks are offered regularly."
Cons: "It was so cold but they don’t have any blankets, not even one that you can buy ."

Pros: "Nothing"
Cons: "We didn’t know that Alaska Airlines doesn’t have blankets for its passengers. We were not prepared, because this was our first time flying with Alaska Airlines. We were so cold during our flight from Honolulu to Washington DC."

Cons: "Asked Flight Attendant for help she gave an attitude with a hissing sound pointed at the directed I need to go."

Pros: "Clean aircraft, friendly and professional crew"
Cons: "No headsets available for borrow or purchase on a 6-hour flight, extremely limited overhead bin space, seats did not recline"

Pros: "Genially friendly atmosphere"

Pros: "Perfect all the way around"

Cons: "Lost luggage"

Pros: "Fast, efficient boarding and managed carry-on space well when selfish dude tried to put 8 bags up for his 4 family members."
Cons: "Food was expensive and just OK."

Pros: "I liked that a pillow and blanket was provided- but the temperature on the plane was way too hot to use them"
Cons: "The temperature on the plane was way too hot"

Pros: "Everyone was so nice & accommodating. I would definitely book them again."
Cons: "Nothing."

Pros: "using passport as my ID :)"

Pros: "Good airline"

Pros: "I liked that we landed safely"
Cons: "They messed the names on our itinerary & were rude"

Pros: "The promptness"
Cons: "Turbulence"

Pros: "Every thing"

Pros: "Complimentary beer"

Pros: "Faster than was predicted"
Cons: "Pretty cramped economy"

Pros: "."
Cons: "."

Pros: "Liked the opportunity to check in a day early and pick my own seat; also liked the option to pay a nominal fee $15 plus tax to board early."
Cons: "Can't think of anything."

Pros: "Totally Everything About Alaska Airlines Was Awesome !"

Pros: "and was stuck with emergency exit."

Pros: "Leg space was pretty good"
Cons: "After landing to gate open took too long"

Pros: "Way too hot on plane without anyersonal air gens. Then it was freezing after takeoff"

Pros: "Power outlet at each seat."
Cons: "Narrow aisle. Had to rent device to see movies."

Pros: "Staff very warm."
Cons: "Food selection paltry. Vodka from Seattle? Hopefully you will take Virgins food selections and liquor. Alaska can use an overhaul. Also aisle too tight."

Cons: "Checked baggage fees"

Pros: "The grew"
Cons: "None"

Cons: "I didn't get a blanket or pillow"

Pros: "Great compared to other domestic companies"
Cons: "Snacks are limited, seating cramped"

Pros: "Clean and friendly"
Cons: "No inflight but it really wasn't about deal"

Pros: "Lots of space"

Cons: "Waive change fees"

Pros: "Hawaii"

Cons: "Better baggage delivery. Took longer waiting for baggage than actually flight time."

Cons: "Excelente"

Pros: "N/A"
Cons: "N/A"

Pros: "The entire trip was amazing"

Pros: "Entire experience was perfect"

Pros: "Free entertainment. Complimentary food"
Cons: "More leg room"

Pros: "Amazing crew"
Cons: "Such a long flight hope the food"

Pros: "It was easy and smooth"
Cons: "Nothing"

Pros: "The crew was on the money. Seats."
Cons: "More leg space or rather space when people in front recline their seats. Less crying babies"

Pros: "Quick and solid flight"
Cons: "Would be nice to be able to switch to an earlier flight if not sold out"

Pros: "Nothing"
Cons: "Long TSA lines causing me to be late to my plane"

Cons: "Nothing I did not like, all went well."

Pros: "Line up process to board"
Cons: "Nothing"

Cons: "Four hour delay..."

Pros: "This is, by far, the superior way to travel! I'm choosing Hawaiian for all my future flights, if I can afford it. You don't feel like a canned sardine."

Pros: "smooth ride and landing"
Cons: "Arrived @ 20 min late because we departed @ 25 min late."

Pros: "On time, nice crew"

Pros: "Jesse helped me get my seats, very fun and friendly!"

Pros: "Up and down with just enough time for a drink of water"

Pros: "Flight attendants were pleasant."
Cons: "Customer service representatives were rude and unhelpful."

Pros: "On time and excellent service."

Pros: "Short, sweet and the service on board was super nice"
Cons: "Nothing at all wrong this flight is to short to complane"

Pros: "On time and great service.."

Pros: "Quick smooth efficient every step from boarding to landing"
Cons: "The online system made my KTN a frequent flyer number and would not let me fix. The check in counter took care of it but there is a glitch in the system not accepting ktn it said it had to be all numbers and ktn is a mix of numbers and letters"

Pros: "Courteous, friendly and on time - good price"
Cons: "Cold and charge $10 for a blanket"

Pros: "thanks for serving POG on your flight!"

Pros: "i was able o do the mongoose gig at the airport. At the same time, can late at the terminal, yet made the flight over all."
Cons: "I had a mid transit on Maui. Getting the boarding pass reiisued was easier than aniticipate.."

Pros: "Flight was safe and generally comfortable. Staff was kind and helpful. Baggage was available for pickup ver quickly."
Cons: "Baggage looked dirty at pickup, so something was probably on one of the conveyors to cause this. Flight was a little late, but not a significant issue."

Pros: "Great flight, on time"

Pros: "The juice offered for the short flight was welcome."
Cons: "Traveling partner did not have a seat assigned at check in, and even though we got to the gate an hour before boarding and asked to be able to sit together, either they forgot or were unable to make it happen. Seats assigned at checkin seem standard now, so not having one is unsettling."

Pros: "It is a 25 minute flight. It takes about 45 minutes of standing in line and shuffling around the overhead luggage before the flight takes off. So the flight is late. And gets to Kahului more than a half hour late. Then it takes 45 minutes to get the luggage. And since there is really no competition, Hawaiian Airlines couldn’t care less."

Pros: "On schedule"

Pros: "great basic intra-island transport"

Cons: "Stiff seats."

Cons: "Overall front counter customer service is terrible."

Pros: "We had 1 hour delays on 1st departure and 2.5 hours delay on second. the seats are ex-termly uncomfortable."

Pros: "Service, movies are numer one"
Cons: "Nothing to not like on this flight"

Cons: "We got to Honolulu after a 9 hour flight and we had a 2 hour layover befor our flight to Kahului, we noticed a flight that was leaving in 20 minutes so we asked if we could get on it, they wanted to charge 30.00 each, I think for the locals they should just do it, we are already being charged big bucks."

Pros: "The staff at the terminal and on the plane were awesome!! The plane was roomy compared to the bigger airlines. Didn't feel like I was in a sardine can. Would HIGHLY recommend this airline!"

Pros: "that it was quick"
Cons: "seats are not that comfortable"

Pros: "Nothing really."
Cons: "There was a late gate change which sent passengers to the other side of the terminal and resulted in a 30 minute delay."

Pros: "I would have liked to receive email confirmation of my flight like American Airlines has."

Pros: "Flight crew was friendly."
Cons: "Staff at the first class check-in counter show a lack of urgency and an unwillingness to help you. Boarding staff was rude and disorganized."

Pros: "Hawaiian staff at the airport gate were great."

Pros: "The crew and the food"

Pros: "Boarding and other process was straightforward"
Cons: "Charged extra for luggage"

Pros: "Seating space was good when the person in front of you didn't recline. Crew was nice and boarding was easy. Like the flow of the Airbus. Food was airline food. Like the wine with dinner and the welcome drink to Hauwaii."
Cons: "The seating was good but allows the seat in front of you to recline to far. Some recline is fine but theirs is too much leaving you unable to fully use your tray, and if the entertainment was decent, to watch it. Entertain was very disappointing. Paying for entertainment on a 5 hour flight that has lots of families is ridiculous. Already have to pay for luggage and seat upgrades. They make having meal a big deal but when you don't offer any entertainment and no wifi and for what yo u pay for a ticket is very disappointing."

Cons: "The social distancing, the cdc is recommending 6 ft but there are passengers directly behind and in grinning us and only one passenger seat empty between 2 people. With covid on the rise, how are you actually doing your party to take care of your customers."

Pros: "nothing"
Cons: "Never flying with Delta again"

Pros: "Arrived in PDX 15-20 minutes early."
Cons: "Social distancing on the seats"

Cons: "Space on airplanes"

Pros: "Wonderful hospitality, excellent service!! Clean, well thought meal service."
Cons: "Hoping that this will continue!!"

Pros: "Good crew, my seat did NOT recline."
Cons: "Plane was somewhat crowded."

Cons: "Vegan options"

Pros: "I was surprised that we received two meals and constant drinks in economy. Delta definitely has better hospitality than American."
Cons: "The seats were really tight between the rows. The space between the seats on the same row were typical."

Pros: "The best"
Cons: "Again the boarding process took forever"

Cons: "KLM staff at Schipol Airport in Amsterdam was rude and unprofessional. I will not fly with KLM again."

Cons: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."

Cons: "Ran out of hot water on flight"

Pros: "It was ok"
Cons: "They lost my suitcase. Now I have to wait a day or two and they won’t sent it to me."

Pros: "Check in process & text updates were awesome!"
Cons: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"

Pros: "i likes that drinks were free"
Cons: "i shouldn’t have to pay for headphones"

Pros: "The crew was fine, flight was completely full and they were very prompt in their service. The power outlets didn’t work. The lights were on, but when I plugged in they didn’t charge."
Cons: "Very uncomfortable. Seats very close together for a flight that lasts over 5 hours."

Pros: "Newer plane. Friendly crew. Landed safely and on time."

Pros: "Going back home to the US"
Cons: "I had 15 hours layover in Amsterdam so I got me a hotel.one hour after I got to the hotel I got a notification from Kayak app asking me to go get my bag from Schiphol. My bag was supposed to be directly shipped to PDX. I had to leave my hotel back to the airport and spend 2 hours trying to find it only to be told that it was going to PDX. I lost my $170 hotel room, over $70 for taxis and ended up spending the night on the floor at Schipol. I do not think I'll ever use Kayak again. The travel guarantee is a joke too."

Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."

Cons: "Severe delay"

Pros: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Cons: "Nothing. Everything went well"

Pros: "Easy, fast boarding. We arrived early too."
Cons: "N/A"

Pros: "Eventually made it home. At 1am, when it should have been 1130pm."

Pros: "Flight was on time; captain was clear and funny."

Cons: "Seats a bit cramped"

Pros: "Movies"
Cons: "no bed"

Pros: "Great entertainment, comfortable seats."
Cons: "Middle seat with zero chance to switch."

Pros: "1000s of movies and shows to watch. Plenty of overhead bin storage. Alcohol beverage service included. Crew was great."
Cons: "Baked chicken dinner was gross."

Pros: "Good drinks and movie selection"

Pros: "The boarding process was smooth, friendly staff."

Pros: "New Boing 717 aircraft. Short flight time. I needed and got very good special assistance."

Pros: "The crew has a good vibe, makes for a pleasant trip"
Cons: "First time for me to have delayed baggage, made me think that somebody is not minding the store."

Cons: "The flight got delayed by 3 hours or more. I missed my flight from LA to FL"

Pros: "Availability of flight. Quick flight, on time. Signage at PDX is good. Easy to find where you need to be"
Cons: "Layover, confusing mob line at checkin."

Pros: "Delta is the best airline to use because they care about you as a customer. They will do everything they can to make your flight as enjoyable as possible. I would not recommend any other airline to use but DELTA !!"
Cons: "Nothing to input. All was great."

Pros: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"

Pros: "I liked everything."

Pros: "on time"

Pros: "I have never had a problem with this airlines. This flight was no exception"
Cons: "More space, but I am in economy and that's just life! I expect my hips to hurt after, again my problem not there's, if I wanted more room I would buy first class but I won't for a short trip."

Pros: "Food was OK, ice cream at mid-flight was my favorite thing. I liked the choice of movies. Drinks are also good but why not include pure cranberry juice? It goes great with vodka."
Cons: "Boarding is ridiculous. Everyone who is not some kind of VIP is asked to line up and is treated like cattle. 5-feet tall woman holds above her head a sign with the zone currently boarding. Nobody can hear or see anything. Why not use the big LCD displays at the gate??? In the plane they had to restart the computer system as some TVs were not working and it took longer than they said. Toilets were kind of stinky and I could smell them from my seat on row 26. Blankets are way too thin for the blasting AC."

Pros: "Unlimited snacks and drinks..."
Cons: "The mediocre upgrade."

Pros: "Attendants were cheerful and extremely courteous."
Cons: "Legroom but that's because we can't afford 1st class. Hahahaha"

Pros: "Airplane was good, boarding was fast."
Cons: "Did not have the fruit and cheese plate."

Cons: "Need more legroom"

Cons: "One of the men working the desk at the gate was rude & condescending to me. The other gate agent who was having us board (he was an ethnic man) was friendly & excellent."

Pros: "Pilot was hot."
Cons: "4 hour maintenance delay. Arrived at 2 am, after boarding a different plane."

Pros: "Ditto from above"
Cons: "Ditto from above"

Pros: "The pilot came through all of the aisles in first class to personally thank us for flying with them. He took time to chat with us and answer our questions, which made me feel more comfortable about the long flight. The stewards/stewardesses were very nice and had us laughing on their welcome messages. The lay-flat seats in first class were the best. Very comfortable, and easy to fall asleep in, without disruption from other passengers who insist on keeping their reading lights on while everyone is trying to sleep."

Pros: "Great crew and aircraft"

Pros: "Arrived on time"
Cons: "No food. Only snacks and very good snacks"

Cons: "Service and media"

Cons: "My flight from LAS to LAX was excellent, it was a larger plane , full and was able to stretch out. I would love to fly American Airlines more but flight times for my destinations are not always the best."

Pros: "Crew was excellent especially the first class attendant very attentive and always checking on you"
Cons: "The food needs to be back to normal for first class and also baggage is very slow almost over 30 min wait"

Pros: "Yes everything was great"
Cons: "Nothing everything was great"

Cons: "DO NOT FLY AMERICAN AIRLINES DURING A PANDEMIC. They were not keeping folks distanced from each other, they did not make sure that all the passengers had masks (I understand that people might take them off in flight briefly to drink etc but there were people that walked right on without masks on at all) The flight was FULL. They did a full drink/snack down the aisle thing ensuring that everyone packed into that small space would all be taking off their masks at the same time (if they still had it on in the first place). I did not feel safe at all."

Cons: "No gate when we landed."

Pros: "On time"
Cons: "They at least need to have TVs in aircraft. I felt United was better service wise and aircraft wise."

Pros: "Smallest seats of any airline I've recently traveled on"

Cons: "Space"

Cons: "Better entertainment"

Pros: "Delayed"

Pros: "On time everything"
Cons: "More refreshments"

Pros: "Overall clean and comfortable"
Cons: "A coffee or a snack"

Pros: "Straight to the point,easy,and convenient"
Cons: "Nothing yet"

Pros: "Convenient without problems"
Cons: "Paying"

Pros: "Good entertainment. Gate agents friendly and efficient"

Cons: "Same airplane"

Pros: "Friendly attendants"

Pros: "Agents and flight crews are great."
Cons: "Too many people for too little space in gate areas in Phoenix. Not enough outlets or seating...or just space."

Pros: "Everything went smooth and fast"
Cons: "N/a"

Cons: "Delayed."

Pros: "Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth."
Cons: "Got there safe!"

Pros: "We took off and landed safely."
Cons: "Felt very low budget and cramped."

Pros: "Not much"
Cons: "Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes."

Pros: "Comfortable, fast check in, nice staff, arrived a little early, great timing. Will fly AA again"

Pros: "Comfortable and on time"

Cons: "When I️ went to the gate to Ben seated they said there was overbooking, but 10 min before departure they allowed me to fly"

Pros: "Everything"
Cons: "Nothing"

Pros: "All good"
Cons: "Nothing"

Pros: "I loved everything about this airline!"
Cons: "Sorry, I have no complaints!"

Pros: "Seats quite comfortable. Crew ok."
Cons: "Pitiful food offering and no entertainment at all when on previous 1.5 hour AA flight choice of movies."

Pros: "Smooth ride and friendly staff"
Cons: "We were a little delayed"

Pros: "All American Airlines employees were very polite and very efficienct. My travel plans went off without a hitch."

Cons: "Above"

Cons: "My seat was broken and wouldn't recline very much at all."

Cons: "Everything"

Pros: "Good Crew"
Cons: "Flights are chronically late - over 1 hour coming and going."

Cons: "They canceled my ticket for no reason"

Pros: "Good preferred seat."

Pros: "On time."
Cons: "The door team was all over the place creating a chaos at the time for boarding the plain. I've notice several people in front of me were complaining due to the boarding dynamics. (Not smooth boarding)"

Cons: "Always delaysd"

Pros: "I loved that the on demand movies were free! The time went by so fast!"
Cons: "I didn't like that it said Alaska Airlines but it was really American so I ran 4 terminals and had to go through agricultural inspection twice. The guy at the counter didn't want me to check in my bag because it was 58 mins before my flight. The lady at the station really helped me and let me check my bag."

Pros: "Plane was clean; staff professional; no issues."

Pros: "Ok"

Pros: "Staff was helpful. Trip was on time"
Cons: "I wish the aircraft was able to show movies."

Cons: "Forgot to give me my drink"

Pros: "Nothing"
Cons: "Worst staff never flying with this airline again"

Pros: "It was last minute booking, I was balky for the price and the overall experience was comfortable."
Cons: "They forgot to get my coffee but it's nothing major plus we were about to land in 30 mins or so"

Pros: "The food was ample and delicious. The stewardess was very pleasant and helpful."
Cons: "I had a very difficult time adjusting my reclining seat. It gave new meaning to physical comedy. Anothers' seat locked up all together and an attendant had to play with it for a long time to get it to an upright position. Another woman's phone slipped back under the cushion and she had a most difficult time retrieving it."

Pros: "On time flights."
Cons: "Middle seat."

Pros: "Everything happened as planed"
Cons: "Covid testing and requirements was stressful"

Pros: "Crew was very nice and helpful. Flight on time information forthcoming."
Cons: "More room in seats."

Cons: "For such a long trip, a better aircraft would have been better,"

Pros: "United es la peor aerolínea nos trataron muy mal y nos cobraron exceso de equipaje sin tenerlo y casi perdemos el vuelo por su culpa"

Pros: "Great crew, comfortable aircraft"
Cons: "snacks were wimpy"

Pros: "Lufthansa crew and service made the long trip not just bearable,but enjoyable!"
Cons: "The seats are super squeezed together. My daughter and I weigh no more than 130 lbs each and We were very uncomfortable."

Pros: "That the flight wasn't any longer than it was"
Cons: "A bit hot n stuffy"

Pros: "Nothing"
Cons: "It was horrible no WiFi and crew just slack off They were not warm and did not make any talk at all Hated the flight"

Cons: "United airlines staff were very grumpy"

Pros: "The crew was great and helpful. I felt bad for them flying in those cramped conditions"
Cons: "The seats are crazy cramped. The seats are horribly uncomfortable- you have to download their app for movies or tv and use your own device. You cannot download on the plane. Then when you do use your devicice- the streaming cuts off every few minutes"

Pros: "Staff was very friendly and very attentive."

Pros: "Fast service"
Cons: "Wi-Fi cost too much"

Cons: "Flight was delayed over 8 hours due to "mechanical issues." Went from a nice 757 to a 737 which was a little more cramped."

Pros: "Flight was on time. Everything went smooth for being in coach."

Pros: "Flight attendants were very helpful, boarding was quick and simple"
Cons: "A family of 5 kept switching seats with each other and I ended up stuck between the father and a women, he was not considerate of my space I had to ask several times for him to move over."

Cons: "The flight ran out of eggs so my breakfast was only fruit and a yogurt but honestly with that being the worst thing that happened I will take it."

Pros: "Courteous staff, nice attentive staff."
Cons: "The length of travel time."

Pros: "Checked on carry on for no charge"

Pros: "No issues and it was on time"
Cons: "Not applicable"

Pros: "Overbooked the first flight which was a bit nerve wracking. Luckily got a seat. Seats are a bit small and the food was as expected."
Cons: "Overbooked flight."

Cons: "Seating"

Pros: "The crew onboard the United flights were very friendly and capable. Plus I downloaded the United app and was able to watch any show I could think of but Landed on Westworld, cause I can never catch-up."
Cons: "Virtually no food included on an $800 dollar 5 hr flight. I even upgraded economy elite. In the equivalent range Alaskan gives a very nice fo-meal in a box. Finally, I arrived for my flight from San Luis Obispo an hour and 45 minutes early and stood in line to check my small bag for the first 45 minutes. At which point the desk agent made the announcement she would no longer take bags. Luckily my bag was small enough to be considered a carry on so I just went to security. I don't know what people with large bags behind me did? then it takes another 45 mins to get through security at which point they see my 5 inch knife on X-ray machine. Which I packed 3 days earlier when I planned to check my bag. Lost the knife, fine, my fault, goodbye favorite pocket knife. but now I am randomly selected for explosives LOL by TSA. I get to the gate the gate agent scans a ticket for the person infront of me. I step up and the same gate agent puts her hand over the scanner and says sorry it is late!? There were 6 other people behind me and this is a 22 person plane. So I still not upset walk back out of the security area because TSA closes the area in between flights and call United. They get me on the next flight out and rescheduled my following flight only a 3 hour wait. An hour goes by and the first desk agent, they have been holding the first flight because enough people aren't onboard. SLB is a joke."

Pros: "Upgrade and lay flat seats."

Pros: "The crew was very kind and welcoming all smiles and very good mood. The plane was clean and nice."
Cons: "No pillows for sleep, a/c was VERY poor. Hardly any air was coming out, I was sweating the entire flight. I hate that there are no screens."

Pros: "Everything went well from check in, to boarding, to the flight. Flight attendants were all great and attentive. Flight left a few mins early and arrived 20 mins ahead of schedule. Coffee was FANTASTIC."
Cons: "In flight wifi was inoperative. I could not access any in flight entertainment throughout the flight."

Cons: "I had to miss an extra day of work because of the delay coming back to Los Angeles. Thankful the Kayak app informed me of the delay in time to not go so early but once at the airport, my flight got delayed 2 more times."

Pros: "Friendly staff"
Cons: "No Wi-Fi. No entertainment. No leg room."

Pros: "The flight attendants were nice, couldn't been nicer."
Cons: "Nothing"

Pros: "It's so fast excellent"

Pros: "Nothing"
Cons: "Not getting a confirmation email or check-in reminder. No working wifi or power docks on plane (marketed as having in-seat entertainment). Moved to the back of the plane with no recline and destroying my back after telling them I need at least minimal recline. Out of most food options upon being served last and given a soggy undressed chicken wrap for 12.00. Finally, the gate dock was not able to connect with the plane upon arrival yeilding a 30 minute delay at the gate. Unapologetic crew simply ready to turn onto the next flight. This is why I don't fly united."

Cons: "Not only did we sit on the plan for almost two hours before they realized that the plane didn't have enough gas we sat there for a another 30 minutes circling the dam flight line only to realize that there is to much cargo in the plane that it's to heavy to fly they didn't let anyone use the bathroom and we proceeded back to the terminal only to get on a different plane to fly out"

Pros: "Everything"
Cons: "Nothing"

Pros: "I had an excellent flight, really US NAVY we all fly awesomely. Thank You."
Cons: "N?A"

Cons: "Horrible attitude by staff at the baggage service desk"

Pros: "Took 30 hrs to get home"

Pros: "Friendly flight crew"
Cons: "Seats uncomfortable, less leg room and had to use your own tablet or phone for entertainment. Flight was late. Large plane."

Pros: "The crew was awesome! Very friendly and genuine."
Cons: "I didn't like that when I checked in at the Sky Cab at the curbside in Honolulu, she only printed the first half of my flight. She was unable to print my connecting flight. This caused me stress and delay!"

Pros: "Connection was close to arrival, not much waiting timepeople"

Pros: "N/a"
Cons: "We paid extra to have seating together in an upgraded to business class. We paid an additional $89.00 each for this option on top of our airfare. When we got to the boarding gate and we were ready to have our ticket scanned we were told, "unfortunately, you two won't be able to be seated together, we had a seat change that affected your seating." then we were asked to go to the counter at the gate to see what could be done, but there was nothing that could be done, the flight was full. So our money was collected but due to the mess up on seating and loss of our $600.00 epi pen medication we didn't take the flight."

Cons: "freezing on plane"

Cons: "No entertainment at all?"

Pros: "Everything"
Cons: "Nothing"

Pros: "Terrible experience Had to attend wedding ceremony.... Gave me wrong informations all the way to receive. Luggages."
Cons: "For economy class Why UA does' board from back seats, they make 5 groups and starts from group 1 but it makes cloudy all isles. If starts from group 5 , faster to finish boarding time"

Cons: "A 5+ hour flight and one bag of snack mix and you had to pay for a movie. Other Airlines are more generous than that. Crew looked beyond disinterested with anybody."

Pros: "The crew was polite and helpful."
Cons: "The seats felt cramped. I couldn't get comfortable, even with changes in position and my seat leaned back."

Cons: "Wifi unavailable HNL>LAX"

Pros: "Very comfortable seats and great flight crew!"

Pros: "That they kept us updated on why the flight got delayed, but didn't seem confident about that"
Cons: "That it got delayed on the last min right before we were going to board then they kept saying we should get an answer in 10min 4x"

Pros: "Crew was great willing to accommodate and professional."
Cons: "Extra costs for luggage, fees for internet and entertainment which is wrong especially on long flights. Delta offered free entertainment. on their flight for LAX to Honolulu. SEATING WAS VERY UNCOMFORTABLE !"

Pros: "Everything else was fine. I was even able to access my luggage in LAX to retrieve my medication, which I accidentally had left in there. Thanks for that."
Cons: "Stewardess was so big and clumsy, that she had to hold on to the overhead bins and wake me up every time she squeezed through aisle and scraped by me. I know you cannot discriminate against big staff, but you have to make the aisle wider if you want your passengers to be comfortable and undisturbed."