Daily cleaning, installation of cabin HEPA filters on flights from Hawaii to Serbia
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Scores according to KAYAK customer reviews
Cons: "Nada, I slept through this leg and the staff let me be."
Cons: "The sitting was so very small, I never traveled so crumpled."
Pros: "I liked the attentiveness of staff and there was excellent communication between SWISS airlines and customers."
Cons: "I honestly had no issues with my flight."
Pros: "This new c-series was fantastic, what a nice aircraft!...feels very airy, clean & modern! Wow! Thumbs up! Looking to fly again on this plane."
Cons: "entertainment sound"
Cons: "they cancelled letting me fly"
Cons: "The temperature on this overnight flight was sweltering Legroom was poor"
Pros: "Service and Aircraft B777"
Cons: "I purchased ticket for my mom with one stop and they cancel that flight and gave her alternative flight with 2 stops.Not cool since my mom is olderly woman and not able to change so many air crafts."
Pros: "There wasn't much that stood out as likable. The food was pretty good."
Cons: "The plane was too hot. I asked multiple times throughout the flight for the temperature to be reduced, and it was not. I was wearing light jeans and a short sleeve shirt, and I was sweating all flight. Each time I asked throughout the duration of the flight, I was told it take a while for the temperature to decline. It's one thing to be uncomfortably warm on a flight; it's another thing when the flight crew lies to you. Further, I was not the only one to request that the temperature be reduced. This made an 11 hour flight particularly miserable."
Pros: "All good, just perfect and friendly crew. Great aircraft (B777)"
Pros: "All three of our party got upgraded to business class. What a treat to have a comfy bed instead of a crammed seat on a long haul flight. Swiss spoiled us with Champagne and decent food."
Cons: "Without knowing it when I booked the flight, I purchased "economy light" fare. In this class checked luggage costs extra; $60.00 a piece. Star Alliance Gold status doesn't help here."
Pros: "great staff"
Pros: "Swiss is the best"
Pros: "Good breakfast"
Cons: "Bad seat, just an economy seat"
Cons: "Almost missed my third plane, too."
Pros: "They waited for us. We came in late and had to connect to this flight and they waited the 10 min for me and 8 other passengers. Very grateful for that. Service and food was amazing!"
Pros: "All good with this 1:20 min flight."
Cons: "Everything was good. Seats much better and bigger comparing with international flight what should have been opposite - on longer flight - more comfortable seats than for the five times shorter flight."
Pros: "Boarding music"
Cons: "Changed our seats after check in"
Cons: "Despite its reputation, Swiss is always late. Their Sunday evening flights always from Stockholm always depart 20-45m late."
Pros: "Just like everything else the Swiss do, our Swiss air flight was like a well oiled machine. Very friendly crew, very good meals, lots of creatures comforts; blankets, pillows, headphones, warm washcloths in the morning. Great overall experience."
Cons: "The seat room is every bit as tight as any other airline, so if you're tall, and flying an overnight, upgrading to a seat with leg room might be worth the extra cost. Select your roomy seat early - they go fast!"
Pros: "The fights themselves were nice, the crew was pleasant and the dinner itself was a very nice surprise"
Cons: "Wow what a cramped space- the minute the person leaned their seat back I had no room and I'm a fairly small pElson. The seat in front of me was almost literally in my lap I couldn't open my tray on their seat back unless they sat up to eat"
Pros: "The flight was delayed due to technical problems, and they immediately gave each person 20 Francs towards dinner while in the terminal- which was very nice. The aircraft itself was impeccably clean, even though it had already carried passengers elsewhere earlier in the day. The service was fantastic, and you can never go wrong with free chocolate."
Pros: "Delay at airport was awful. Gate was not announced ahead of time. By the time it was everything ok the terminal was closed. Some people appeared to have couches while I did not. Gate was at the end of the empty terminal. Wifi pass expired and no artery was offered even though the flight was delayed. Passengers were made to leave the gate to recheck passports. My bags were searched twice and while I fully support security this was excessive"
Cons: "Provide vouchers in consistent manner. Provide wifi alternatives. Don't use an empty terminal. Offer more toilets and water fountains."
Pros: "The staff was very attentive."
Pros: "The flight attendants were attentive, food delicious, movie selection great also."
Cons: "I flew from Miami to Zurich, Zurich to France, France to Zurich, and Zurich to Miami within the span of a week and they were all at least 30 minutes late. BUT flight attendants came by with water while we were seated and offered chocolate, which I really liked. It wasn't the worst thing for me, but I can see how it's annoying."
Pros: "We liked the chocolates, the little things matter. We liked the timing of the flight."
Cons: "The seats were old and uncomfortable and the arm rests did not go all the way up."
Cons: "late boarding but quick, lost my luggage"
Pros: "The crew made the right call after the Swiss computers shutted down"
Cons: "Boarding problem. But I have to congratulate the crew for their efforts to overcome the problem in the best possible way"
Pros: "The price, the timing, friendly yet professional staff & crew"
Cons: "Seats are way too close together for comfort."
Pros: "good service"
Cons: "late in departure"
Cons: "The seats are too close together front to back. It's torture if you are six feet tall and the person in front of you put the seat in the back position for 8 hours."
Pros: "crew was great"
Cons: "my entertainment controller did not work and my daughters head phone plug would only half work."
Pros: "Plane was held for us for the late arrival of a previous flight. Extremely professional crew."
Cons: "Entertainment system fairly dated."
Cons: "Late departure and arrival. No leg room in seats. Entire airline uses the cattle car approach. Would not fly with them again or recommend them to friends."
Pros: "Professional and polite crew and comfy seats."
Cons: "Boarding was a mess, late as usual and with no organization of any sort. Terminal E in Zurich has no air conditioning, so you wait in heat and no air. Also who came up with the design to put toilets upstairs where you ave to go using small and crowded hallways."
Pros: "Can't think of anything we didn't like. All the attendants were very nice, always smiling and helpful. It was great, will fly with Swiss again for sure."
Cons: "Can't think of anything."
Pros: "I like Swiss in general"
Cons: "Although on time for boarding, there was a long delay before take off, which made our connection very close!"
Pros: "Everything is perfect!"
Pros: "Gate changes and delays boarding made getting food between flights an impossibility. On board food was appreciated but was a snack and in 12+ hours travelling this made it tough."
Pros: "Great service"
Cons: "I loved everything"
Pros: "Airline attendants were very polite and nice."
Cons: "Older plane, arm rests did not go up all the way, and missed landing on the initial approach to Newark, which delayed landing for another 20 minutes."
Pros: "Service, slot"
Cons: "Distance to gate"
Pros: "I request tow time for Hindu vegi 1st when I booked and 2nd one day befor my departure with costumer service and they confirm because last tme i flue in outher airline and i had same problem and i hard good things about Swiss air but I was very unhappy and dicipoint in my flight they told me they didn't have eany information for my special .request For my bussness i fly two times a year to India next time lam not suor I will fly with Swiss air"
Cons: "I became infected with a head cold in the airplane and after I arrived at my destination I got sick. The person next to me was well, so was I. Is this a recurring problem? What can be done? Maintaining a cleaner air conditioning system?"
Cons: "Flight was delayed and I missed my connection in Zurich... Instead Zurich-Belgrade WITH SWISS AIR i was rebooked to Zurich-Munich LUFTHANSA then Munich-Vienna LUFTHANSA and then Vienna-Belgrade AUSTRIAN... Lufthansa is not on my list and I was forse to fly with company I don't like... So disappointed by SwissAir..."
Cons: "Old business class seats, not comfortable when lying flat; small media screen"
Cons: "Small seats. Uncomfortable. Limited and expensive food."
Pros: "Good communication between once we had to re route for technical difficulty and united gave us 100$ coupon to fly with them again after our trip changed from 9hrs to 18 hrs"
Cons: "No TVs, no charger points, not a lot of knee space/leg room, not enough luggage storage at back of plane, can’t sleep in isle seat due to people constantly bumping into you while walking by"
Pros: "It ended up being united not Lufthansa and they were delayed 45 minutes so they rerouted me through Munich which made me miss a free bus to my destination outside of Rome"
Cons: "More time in Chicago in case of a delay I only missed my flight by 5 minutes"
Pros: "efficient and communicative"
Cons: "Not necessarily United's problem, but I feel like the design of the seating could be more efficient. The 3 or 4 in a row seats can be super problematic if you have to use the bathroom and need to climb over a stranger to do it and they're asleep/3 times your size. Holding for 5 hours is not fun."
Pros: "Cabin was not cold"
Cons: "Respect passenger seat selection - we were downgraded from economy plus to economy with non reclining seats! Flight crew rude - referring to passengers as “bodies”!!! Entertainment system not working. Internet does not work on most of the flight!!"
Pros: "The flight was smooth."
Cons: "Free snacks and tv and charging sockets"
Pros: "Everything went smoothly.. a little delayed but that's ok..."
Cons: "These days, to get these kinds of "First class" doesn't seem so first class for the price. Lower the price or up your first class game..."
Pros: "We paid for extra leg room but did not receive it. Our complaint to the staff was dismissed without a care. We will be taking our business to Alaska Airlines in the future."
Pros: "Nonstop is the greatest."
Cons: "A few more inches of seating"
Cons: "More room for your knees"
Pros: "Very friendly flight crew. Lots of smiles and personal touches."
Pros: "I was in first class and talked some w/ the pilot during our massive and enjoyed that. But not the almost 3 hr wait. The lunch, a choice of brisket or spinach ravioli - I took the pasta - was quite good. Amazing for an airline now known for service. The wine was also pretty good."
Cons: "The wait, the wait and the wait. Economy passengers - my friend Tanya was in econ - got not much during the wait. At least she had the whole row 38 D-E to herself. I sent her the cheese plate from my meal. Even though the crew kept us informed, it was too little and too late. When I asked the Captain when the missing part blew off he had no answer. Not impressive..."
Pros: "Boarding was a breeze"
Cons: "Quality of food (snack) was just not good."
Pros: "The male flight attendant was friendly. The boarding personnel were friendly and apologetic for needing to check our carry ons."
Cons: "seats are so uncomfortable. no space."
Pros: "Friendly and courteous servive."
Cons: "No entertainment and very uncomfortable seats"
Pros: "Comfortable, clean, friendlier staff and newer planes than United."
Cons: "Snacks - pretzels? Fresh baby carrots would have been better, or apples & PB. Purchase food options are not healthy."
Cons: "Was delayed at take off and was getting claustrophobic sitting in the plane for an hour before a five hour flight."
Pros: "Our flight home was Great. At kona airport the flight crew was Amazing, the captain even let my daughter set in the driver seat, which is something she will never forget."
Cons: "Downside there was no onboard t.v.s which makes 4 hours seem long."
Pros: "I wish I remembered their names, but I have never had more friendly and engaging flight attendants. It made the flight a very enjoyable one!"
Cons: "Food & entertainment options were lacking."
Pros: "Seats were comfortable."
Cons: "No free food or entertainment service."
Cons: "Very uncomfortable seats"
Pros: "The staff were friendly and the movie choices were good"
Cons: "The seats were pretty tight and there were only pretzel snacks"
Pros: "There were no positives to this flight"
Cons: "The plane was delayed. The crew stood at the airport gate for a good hour chatting with each other completely disregarding the fact they had a plane full of people around them waiting to board. They were drinking coffee taking selfies it was ridiculous."
Pros: "Nothing about this flight was good other than it arrived without falling from the sky into the Pacific Ocean. I was on the back row miserable, worst seat ever. An hour late loading. The airport crew at Kona was really good. Kona airport needs to upgrade their chairs in waiting areas they hard picnic benches. Flight crew talked all night kept people up in the back. Absolutely no ability to sleep. Worst chair and comfort ever. Barley made connection to Las Vegas."
Cons: "Take my advice skip the red eye flights and pay more money for something that lands and leaves at a reasonable hour. We had to wait an hour longer at the airport because they didn't have their crews available."
Pros: "Smooth flight"
Cons: "Very uncomfortable and sat next to someone who was real sick.Should make sick people wear a mask.I got sick the next day."
Cons: "When did a garment bag become a third luggage. Terrible company"
Pros: "Nice flight crew served Illy coffee as a delightful beverage surprise Overnight flight was smooth and restful On-time departure and early arrival exceeded our expectations"
Pros: "Staff did its best even understaffed"
Cons: "The delay, bad food (all spicy)"
Cons: "No one let the children on their flight. Should have never been able to be booked on this site in the first place. Thanks. We just lost 600!!! Never using again"
Cons: "Cramped aisle with very little room. Not the most pleasant crew. They served no food as it was an overnight flight."
Pros: "Kind staff."
Cons: "Seats were so uncomfortable. Unbelievable for an overseas flight. Hard plastic commuter plane seats meant for short flights."
Cons: "Late start"
Cons: "The plane had mechanical issues. they flew the plane that had mechanical issues to a Honolulu. spent eight hours in a Honolulu. had to catch a redeye to San Francisco. 12 hour layover caused us to have to pay for a rental car to get to our final destination Of Reno. I would hope that there would be some sort of compensation."
Cons: "The seats were so uncomfortable. My neck and lower back hurt afterwards. I do not recommend taking an overnight flight with united or do not expect to sleep if you do."
Pros: "Clean new aircraft, flight attendants pleasant"
Cons: "Bare bones, no entertainment system, beverages offered once in 5 hours, water once. Narrow seats with lots of neighbors elbows."
Cons: "Flight was cancelled out of Hawaii because crew didn't verify if radio equipment worked , changing all our flights and significantly increasing the travel time home. To top it off, they lost our suitcases. I'll never fly with united again ."
Pros: "Pilot and flight attendant communication"
Cons: "Seats too close. No food available for last 10 rows of plane. Way too long of a flight for there to be limited food availability."
Pros: "UAL gate agents were nice."
Cons: "TSA precheck still funnels in with non-precheck passengers and I had to take out my laptop even with precheck. Not efficient."
Pros: "The flight was packed, uncomfortable and not much to est that is healthy."
Pros: "Super Bowl Perks!!! & great service tight"
Cons: "As usual with all flights, tight seating"
Pros: "Snacks were good. Flight attendants were friendly."
Cons: "Seats are very uncomfortable. Wifi doesn't work. EVER."
Pros: "The flight was good. Little bumpy but that was to be expected with a hurricane near by"
Pros: "Check in was easy. bags made it."
Cons: "Sitting on the runway because of security "issue.""
Pros: "Landing and leaving"
Cons: "I paid extra money for a better seat and it was crowded and uncomfortable. When I walked back there were plenty of more comfortable seats empty!!! I wasted $80!!!"
Cons: "Small plane, seated in very back row, unable to tilt seats back. no food no service."
Pros: "Newer planes"
Cons: "More and better snacks, should provide pillows"
Pros: "some airline don't have entertainment like tv and wifi is very poor"
Pros: "Crew was very polite."
Cons: "Squashed in like sardines in a can, but that's expected when flying economy. NO DISLIKES."
Pros: "Brought us safe to Hawaii and back home home."
Cons: "My brother accidentally left his passport, ring and chain inside the plain which was very expensive and he called after he noticed he didn't have it with him. He left it inside of the pocket holder of the seat on the plain where the magazine are. He called and was told nothing was there. On our way back home, the flight was delayed 3 1/2 hours behinds. At no moment did the co pilot excused himself nor did he apologized for the the delay. We deserved at least a free meal or some kind of compensation. Instead, the pilot and flight attendants just told us to rich it because we had to leave to L.A! We (8) family members came and this includes an elderly person (my mother who has been fighting cancer for about 2 years, along with diabetes) came to see her grandaughter get married. Now they were rushing her as well? Uncalled for. Now my other brother and his family which was a party of 10 on another flight, also flew to Hawaii. Now that alone tells you how much money was spent. The stay in Hawaii was amazing! We would visit again but the way we were treated on this airline, I don't think we would fly again and choose this airline. To be honest, not even recommend it. I'm ashamed to let others know such as friends and co workers know of this airline's service. To top it off one flight attendant was very rude! She saw us when she handed the other passengers pretzels and skipped my mother, my sister and I. I asked her nicely if we may have some and told her she had skipped us. She said, "I did?" Came back with 6 bags of thenm and was like, "Here!" Like shoving them to me. I felt humiliated! I didn't say anything because I didn't want to embarrass her. But it was extremely rude!!! I read some reviews and I guess it's normal on your end to be the way you treat your customers. We even asked before abording from Hawaii to L.A, what can you do to make up for all this and we were told, "nothing could". So ashamed."
Airlines flying from Hawaii to Serbia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Hawaii to Serbia
Masks required on board, masks provided on flights from Hawaii to Serbia
Social distancing seating
Middle seats unavailable to book on flights from Hawaii to Serbia
Testing for antibodies, testing for symptoms for flights from Hawaii to Serbia
Waiving of change fees. Search flexible flights from Hawaii to Serbia