I love the free entertainment. It makes the trip go by quickly. I also love that the flight was not 100% full. There was a seat open in the middle. I hate traveling on flights that are jam packed and they are asking people to give up their seats or the overhead bins are full and you have to check your bag. It just makes the flight difficult. Thanks Delta!
Cons: "I was really surprised that economy seats were not blocked off for COVID. They are tight enough as it is and I used SkyMiles to upgrade my seat and sat in a seat that was no different from economy and sat next to someone as well."
Pros: "Very clean, kind w mask instructions, like boarding back to front"
Pros: "Arriving 40 minutes ahead of schedule. Delta makes more an effort to provide spacing between passengers and provides sanitizer wipes both on boarding and with the snack pack."
Cons: "There is always just too much talking and announcements on the flights now."
Cons: "The social distancing, the cdc is recommending 6 ft but there are passengers directly behind and in grinning us and only one passenger seat empty between 2 people. With covid on the rise, how are you actually doing your party to take care of your customers."
Pros: "The crew was very nice and helpful, I had a nice spot on the plane, and it went very smoothly, especially considering the circumstances. I was supposed to be flying to Seattle later on, but I had to change my flight last minute because of the virus. The whole Delta team was very understanding and considerate and it made the process much less stressful."
Cons: "My flight was cancelled and rescheduled for a later time the day before and there was a lot of changing of gates and running around, but I understand that everything has been hectic and I don’t blame that on you, I know you’re all doing your best."
Cons: "Despite the fact that I fell skiing and broke my elbow, requiring surgery, for which I sent a copy of the medical procedures, Aeromexico was the ONLY part of my trip, other flights and hotels, that refused to offer me a change of date option. Terrible customer service."
Pros: "When I asked for a seat change the crew was very accommodating"
Cons: "With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere."
Cons: "Delay on flight and providing beverages while waiting for 6 hours"
Another couple hrs delayed no compensation for the flight that was 11hrs delayed
The oldest male flight attendant was having a bad day and it affected my row's service. The trip started okay with all the other attendants. Toward the end of the flight, we were served a light breakfast but completely bypassed us regarding drinks. I waited until he came back to ask him because I was literally choking from the breakfast biscuit, but he rudely said, "No!" I had to wait until the aisle cleared so that I could go to the back and get a bottle of water myself. It NEGATIVELY impacted the rest of my trip.
No priority boarding or dedicated checkin for premium economy Plane over heated Terrible food — stale dessert No snacks available Drink glasses minuscule Will avoid Lufthansa flights in future. Literally the worst value ever.
I flew with United Airlines not Lufthansa from San Francisco to London & same coming back. UA domestic flight from San Francisco to Honolulu could do better, it was delayed & once on board, passengers need 2 purchase wifi connection to see inflight entertainment. Terrible!!!
Baggage never made it to Frankfurt so which sucks when taking a European vacation. Luggage showed up three days later.
Flight was late 20 minutes Arrived late 20 minutes Bag to another hour A tremendous inconvenience for me I missed the bud as well Ended up leaving airport by 12:45 am
Cons: "Flight delayed so missed the connection. Had to pay $120 for hotel because the next flight was next day. Had to pick up luggage from connecting city and re check them the next day. Seat tray was crooked in the plane."
Pros: "Lufthansa is an airline that prides itself on timeliness and service. The boarding procedure was very good, food was very good and service was excellent. I have flown with Lufthansa before and they always prove to me that I’ve made the right choice booking with them!"
Cons: "The weather, we hit some turbulence which is beyond the Captains control. Seatbelt sign came right on and even with that we still landed about 20 minutes early in Frankfurt"
Pros: "The seats were comfortable, entertainment during the long flight was very good."
Cons: "Do not show options with a connecting flight boarding before the first flight has arrived. My family had to run a long distance from our arriving gate to the departing one in the Munich airport, which is not a small one!! Luckily United was holding the plane for us!"
Cons: "My flt from DEN was delayed so I missed my connection - it didn't happen."
Pros: "Crew was good and mostly attentive."
Cons: "Had to move seat three times because the audio/video didn’t work in my seat. Was very frustrating"
Cons: "DO NOT FLY AMERICAN AIRLINES DURING A PANDEMIC. They were not keeping folks distanced from each other, they did not make sure that all the passengers had masks (I understand that people might take them off in flight briefly to drink etc but there were people that walked right on without masks on at all) The flight was FULL. They did a full drink/snack down the aisle thing ensuring that everyone packed into that small space would all be taking off their masks at the same time (if they still had it on in the first place). I did not feel safe at all."
Pros: "I got an unexpected box lunch. Food was good. Thanks."
Cons: "Seats were cramped. A little more elbow room would be welcome."
Cons: "AA needs to standardize their WiFi. Sometimes it is boingo, GoGo, or Panasonic or something other. Each has a different way of logging in. It is way too complicated. Sometimes you can watch on the iPad in a browser, other times you need a flash player or the AA app. Have a common way of at least accessing the internet, otherwise it can take 10 minutes to log in if switching from a GoGo yo Panasonic service. It is just too difficult and buggy. I am glad I don’t actually pay for the internet."
Cons: "Stewardesses were grouchy except the one Oriental stewardess. Boarding was late. Reclining seats need to be eliminated!!! I paid $100 extra for additional 6 inches of legroom which was lost when person in front of me reclined. Kona Airport is nasty."
Cons: "The flight had an emergency oxygen failure an hour into the flight, so we had to turn around and go back to the departure city for 4 hours. Extremely annoying on an overnight flight."
Pros: "The trip started off poorly with a day delay and rebooking hotel and car at final destination. Not to mention our final destination is San Antonio not Phoenix. We were not rebooked for a flight from PHX to SAT. But after a few hours we were finally booked. We didn’t really appreciate the 7 hour layover at 0100 in the morning and nowhere to get a meal or even coffee. However, the flight had the same crew from the night prior and they were excellent. The flight was open so we were able to get more leg room, less waiting time for the bathroom, and pretty much one on one service from our flight attendants. With all the struggle in the beginning, this particular flight was actually the best flight I have been on."
Cons: "We were ok with the hotel and meal vouchers however, again, the only part of our itinerary looked at was the first flight, not the second into SAT. Had we not questioned the agent, we would have been stuck in PHX with no room, no car, and if we eventually would have gotten a flight, our reservations for car and hotel in SAT would have been cancelled and I would have been out $1700. I already lost money but it could have been worse. Basically, I am paying for a car and room that I am not currently in. Reimbursement for that would have been nice. Either way we will still travel using the travel service and this particular airline in the future."
Pros: "I liked that they were on time (mostly) I liked the movie choices.. Crew were very nice....."
Cons: "Wasting money on their part for the silly little bags of pretzels......hardly worth the effort......could be a little more generous on a five hour flight.........."
Pros: "It was a safe flight back to the Phoenix thank you."
Cons: "More ethical vegan options."
Pros: "Very good overall service"
Cons: "I don’t understand why we had to pay for checked bags. Second, we paid for advanced assignment of 4 seats (middle) to travel together, but one person ended up getting separated; it does not make sense"
Decent legroom. Aircrews were friendly. The whole trip was only one and half hours long, so it was easy to make it right and not much to complaint about.
They went the extra mile to help me out definitely appreciated that
Plane from Toronto to Minneapolis was small non working rear bathroom crowded plane
The air temperature could've been better. It was really hot the whole flight. No free snacks or food offered for a 6.5 hr flight. Drinks were only offered once.
Pros: "Food and beverage service was great. Wine/beer and hot meals provided on the long flight were really appreciated. Excellent restrooms on the 787."
Cons: "Not enough leg room etc. for the long flight."
Pros: "Comfortable flight, good service."
Cons: "The size and quantity of carry on luggage needs to be restricted. The actual size and number of pieces needs to be enforced. The serving of liquor to passengers should be better monitored."
Pros: "There's nothing to like about Air Canada's Rouge service!"
Cons: "Seat comfort."
Pros: "The aircraft was new"
Cons: "The seats are horrible for long flights - they give you deep vein thrombosis as it digs into your hamstrings/thighs over time"
Pros: "Crew, seats and entertainment. Unfortunately a rude passenger in front that put their seat back too far and refused to compromise so didn’t have much leg room over a 6 hour flight."
Cons: "Ran out of half the food options halfway down the plane."
Pros: "Short of the entertainment system incident, the service was pleasant. It was nice to NOT be on a full flight and have both seats to myself."
Cons: "Entertainment system was not working, and crew was fairly nonchalant about it. In the past they at least apologized and on the better end gave out drink vouchers. Not this time."
Pros: "Good communication between once we had to re route for technical difficulty and united gave us 100$ coupon to fly with them again after our trip changed from 9hrs to 18 hrs"
Cons: "No TVs, no charger points, not a lot of knee space/leg room, not enough luggage storage at back of plane, can’t sleep in isle seat due to people constantly bumping into you while walking by"
Pros: "It ended up being united not Lufthansa and they were delayed 45 minutes so they rerouted me through Munich which made me miss a free bus to my destination outside of Rome"
Cons: "More time in Chicago in case of a delay I only missed my flight by 5 minutes"
Pros: "efficient and communicative"
Cons: "Not necessarily United's problem, but I feel like the design of the seating could be more efficient. The 3 or 4 in a row seats can be super problematic if you have to use the bathroom and need to climb over a stranger to do it and they're asleep/3 times your size. Holding for 5 hours is not fun."
Pros: "Cabin was not cold"
Cons: "Respect passenger seat selection - we were downgraded from economy plus to economy with non reclining seats! Flight crew rude - referring to passengers as “bodies”!!! Entertainment system not working. Internet does not work on most of the flight!!"
Pros: "Everything went smoothly.. a little delayed but that's ok..."
Cons: "These days, to get these kinds of "First class" doesn't seem so first class for the price. Lower the price or up your first class game..."
Pros: "We paid for extra leg room but did not receive it. Our complaint to the staff was dismissed without a care. We will be taking our business to Alaska Airlines in the future."
Pros: "I find airline seats to be getting smaller, even though I have lost 5% of my mass. Perhaps it is my age. My chair at home is a prototype airline seat, designed by a Scandinavian."
Cons: "Entertainment on airlines is "meh" at best, but I prefer old movies. So I bring a book. Then the airline comes up with novel locations for the light switch. Airlines should remember that travelers have just had the "TSA experience.""
Pros: "Very friendly flight crew. Lots of smiles and personal touches."
Cons: "Can’t get an update on lost bags really poor service"
Pros: "I was in first class and talked some w/ the pilot during our massive and enjoyed that. But not the almost 3 hr wait. The lunch, a choice of brisket or spinach ravioli - I took the pasta - was quite good. Amazing for an airline now known for service. The wine was also pretty good."
Cons: "The wait, the wait and the wait. Economy passengers - my friend Tanya was in econ - got not much during the wait. At least she had the whole row 38 D-E to herself. I sent her the cheese plate from my meal. Even though the crew kept us informed, it was too little and too late. When I asked the Captain when the missing part blew off he had no answer. Not impressive..."