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Cons: Only two self check-in kiosks were working. The flight was delayed two hours and there were no updates.

Pros: Clean plane. Comfortable seat. Attentive crew.

Cons: Three customer service issues with Norwegian - double charge, 5 hours late missed connection, and lost bag —- and still waiting for their replies more than two weeks later.

Cons: Do NOT spend money buying an upgrade for priority boarding. There is no such thing on this flight - the staff actually told us that we board at the end after everyone else... The boarding process was a mess and the flight barely had water

Pros: There was little to like about the entire travel experience. The check-in line was the longest I have ever seen, almost 90 minutes of waiting. The check-in & gate staff were rude and had no care for our check-in situation or information about the delayed and changed flight! Never Norwegian again!

Cons: Everything. The plane crew, which was subcontracted airline, not Norwegian, did the best they could with the upset and tired passengers.

Cons: Seat in front of me was mostly lowered in a position that caused an uncomfortable force against my knees. My neighbor had to place his knees in my sitting area for the very same reason. Otherwise everything was great.

Pros: Smooth flight

Cons: Better leg room, better food, friendlier crew. Today you only get good treatment if you pay extra for it... Something is wrong with the pay-for-good-service model most airlines follow

Pros: Check in was simple and efficient, boarding was easy, leg space was sufficient, air hostess where polite and plane was clean prior to take off. Landing and take off both on time.

Cons: Two toilets for 100+ people meant long queues for the bathroom throughout the flights. The toilets were not even once cleaned in a flight of 4 Hours, meaning that by the final hour, they were a complete utter disaster in terms of hygiene. Pilot made a complete mess of descending and landing.

Pros: The crew was really good

Pros: Smooth experience overall, from check-in to baggage claim. Crew was very nice. Economy seats had a fair amount of space.

Cons: No meal included on international flight.

Pros: Crew and food were amazing.

Cons: It was perfect.

Pros: The flight was as close to as on time as any of the flight segments I had on this trip.

Cons: The boarding process was a disaster- the multiple parallel lines for different flights was a source of confusion and rife with line-cutters. Boarding everyone at once isn’t efficient and with a completely full flight results in delays and stupid behavior. Super unimpressed with Reykjavik airport.

Pros: Crew and food were amazing.

Cons: It was perfect.

Pros: The gate agents and flight crew were very accommodating.

Cons: I was extremely annoyed that TSA Pre-Check was unavailable at Terminal 2 at 8:15am. This is unacceptable and not the TSA's fault. I fault the airline for this oversight. Delta needs to communicate better to the passengers if there is a possibility of this service being unavailable at an airport.

Cons: We had to take a shuttle bus from the gate out to the plane, this made boarding very chaotic. The seats were not very comfortable- they needed more padding.

Pros: Nothing I couldn’t get this flight because of the delay of the previous one

Cons: The company could have hold it knowing there were travellers on connection. If not, knowing that they were no flight before the next day they could have prepare hotel booking for us because all hotels were full at midnight when we finally could get there.

Pros: Amazing crew and food and entertainment selection!

Cons: Honestly nothing it was perfect

Pros: The meals were awesome, flight great!

Pros: I never made the connection because the flight was cancelled. I liked nothing about the flight and to boot I got sick because I was up for over 40 hours straight... 11 of them spent in Customer Service line.

Cons: It was a terrible two day experience that would have turned into over 3 if I did not cancel my flight plans.... vacation ruined.

Cons: Nothing Everything was excellent

Cons: Flight delayed due to technical issues, boarding crew said there was a hole in the plane and that it might be canceled. After a long delay we finally tookoff. Plane was very cramped and very little room for the legs. Food and entertainment were average and fine.

Cons: Flight left late! Flight attendants not super attentive. Meals came late. Took forever to get off the plane! Plane never made it to the terminal but passengers were let off in the middle of the airport and placed on buses! No driver on a fully loaded bus for 10 min. Terrible! Didn’t make it on next

Cons: More space on economy for long flights.

Cons: Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that.

Pros: nice crew

Cons: old planes with bad seats and no chargers or entertainment

Cons: We waited THREE HOURS just to check our bags; we didn't have time for a meal prior to boarding as a result. Were told in-flight that they should've given us vouchers, and now we'd have to pay for something to eat. Our luggage was lost and took four days to be delivered.

Pros: The food. Crew was ok

Cons: This is basically a southwest plain with a curtain to separate classes. No entertainment, no first class seats, no WiFi. Just a seat between us. No legroom. Y’all should be ashamed to call that first class. Waste of $

Pros: Pilot communication

Cons: Free snacks & drinks

Cons: Got a flight delayed and missed my connection. Had to wait >12hrs for next flight

Pros: food is amazing

Cons: seat is outdated, but new seat for biz is coming very soon

Cons: Ticketing staffs should and can be more co considerate. Average rating at best, and sometimes very rude.

Cons: Is amazing

Cons: Great service, friendly team and most importantly great food

Pros: Quick boarding, comfortable seating. Great food!

Cons: The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional.

Pros: Check in agent extremely helpful and friendly.

Cons: Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible.

Pros: Flight was on time.

Cons: In flight complimentary food and drink service could have been better.

Cons: They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet

Pros: The crew and the timing were ok

Cons: The seats were uncomfortable

Pros: The crews were pretty great!

Cons: The regulating of the temperature.

Pros: KLM STAFF WERE VERY PROFESSIONAL

Cons: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE

Pros: Newer plane, crew was amazing, seats were adjustable

Cons: A better breakfast...

Pros: Crew great.

Cons: Seats too close together. Armrest on aisle could not be raised making exit almost impossible.

Pros: The crew was great!

Cons: Clean up the planes better

Cons: Do NOT spend money buying an upgrade for priority boarding. There is no such thing on this flight - the staff actually told us that we board at the end after everyone else... The boarding process was a mess and the flight barely had water

Cons: Making and being offered a solution that wasn’t two days later. When our plan had to emergency land due to engine surge there was no one working at the Norwegian desk. You had to wait in line for an hour and a half for a person to give you a slip of paper to call. They should have just told everyone

Pros: The crew was a group of Thai Nationals, and they were very snarky with us, not at all courteous. Maybe they didn't know what customer satisfaction means?

Cons: Crews more polite and professional.

Pros: The main issue was the delay in boarding.

Cons: Also, we had to check a bag even though there was enough overhead space.

Pros: I like the the plane ride. Even though it was economy class the place was clean and good customer service

Cons: The food wasn’t great and I was assigned to a emergency exist seat without any consent

Pros: Not very much at all

Cons: More seat room, better food, drop the damn Russian from announcements

Cons: Airline thinks of ways to charge extra for everything.

Pros: The easy procedure of website check in

Cons: The tickets price

Pros: Loved Finnair. Hated Justfly.com. If you own this company, you need to end up like Blockbuster or Circuit City.

Cons: If I would have purchased my tickets from Finnair.com, I would have had a much better experience. Kayak found me a good price but purchasing the tickets through Justfly.com was the biggest mistake of my life. The trip ended up costing me $285 more than what I budgeted and there was zero customer ser

Cons: The seats are uncomfortable, no leg room, no space between seats and the trays hit ones’s stomach. The whole experience was very uncomfortable. The food was awful. Overheated and not cooked through at the same time. Breakfast was odd. Non-Greek yoghurt and cashews. Just strange.

Pros: Crew was pleasant.

Cons: Very old plane with seatback screens or USB ports for charging.

Pros: Flight as such was good and smooth

Cons: Better food, but nowadays unless you fly on business or first you are doomed and cramped beyond belief, any improvement comes at a price

Pros: Crew and food were amazing.

Cons: It was perfect.

Pros: Nice and helpful crew

Cons: Seats were very cramped. When I tilted my chair back to sleep, the people behind me went ballistic

Cons: iceland air was disappointing. i paid for a seat with extra leg room in the front of the plane and as i was boarding i got reassigned to the very last row of the plane. not cool at all. i probably will not fly iceland air again.

Cons: Aircraft has TV equipment that is not functioning ,no phone chargers in the seats,dirty salon not even a snack!

Pros: Crew is amazing

Cons: Nothing

Pros: All

Cons: Keep up the same spirit

Cons: - Leave in time - Working onboard entertainment system

Pros: It was the best flight I’ve ever had. Friendly, polite and very careful crew. It was very pleasant to be on board. Clean, nice climate control, no any smell. The food was tasty and on time, the beverages were widely presented from juices to red and white wine or beer...so The time passed quickly

Cons: Only the other trip by air with Finair

Pros: I thought the plane was beautiful and kept well and the staffand staff were friendly and helpful.

Cons: I wish there was a music selection on the screen for entertainment

Cons: Making and being offered a solution that wasn’t two days later. When our plan had to emergency land due to engine surge there was no one working at the Norwegian desk. You had to wait in line for an hour and a half for a person to give you a slip of paper to call. They should have just told everyone

Cons: I would like for second party websites that book these flight for cheap to let the buyer know of all the other expenses involved including baggage check and meals.

Cons: Plane switched at last minute, 6 hour delay

Pros: It was all a smooth operation. In particular I appreciated that since my flight from Chicago was delayed and I missed the original connection, as soon as I disembarked in Reykiavick I found an SMS saying that I had been moved to the next available flight, and they even gave me a food voucher.

Cons: They don't give you food on the flight unless you pay which in principle is not a bad thing, and makes for a quieter flight, because it's not the case that everybody is eating, and eating at same time. On the other hand on a long transatlantic flight even a small snack would be appreciated.

Cons: Wifi didn’t work

Pros: Flight was cancelled and had to be rebooked, pushing our travel home back a day. No positives.

Cons: Work around the flight cancellation better to keep people on schedule.

Pros: Seating was very comfortable. Good entertainment system.

Pros: The crew did their best to deal with delay.

Cons: There was an absolutely awful job done by both Delta and Kayak of informing us if additional delays, new gate assignments, when the plane would be reboarded. Also, people were quite angry that the plane had to be cleaned between the time we got off and the time we reboarded. Just get us home.

Pros: Everything ok. I was hoping to buy food but glad to see almonds as one of the free snacks. Delta seems to be upping its game a bit lately.

Cons: No US carrier seems able to master smooth boarding without standing waits.

Pros: Nothing I couldn’t get this flight because of the delay of the previous one

Cons: The company could have hold it knowing there were travellers on connection. If not, knowing that they were no flight before the next day they could have prepare hotel booking for us because all hotels were full at midnight when we finally could get there.

Pros: Comfortable (only) because lots of empty seats.

Pros: everything was good

Cons: Needed a bit more food :)

Pros: at 6"2' the large amount of leg space on Finnair flights is amazing, even in economy class I did not feel cramped.

Cons: Food a bit bland and uninspired

Pros: Everything! I never knew that Finnair was such a great airline.

Cons: Honestly, nothing could have been better.

Pros: Seat reassignment went well. Lounge was a pleasant surprise (highly recommend if you fly out of / through Helsinki)

Cons: It makes little sense to be on a priority boarding, when you are checked-in, documents checked and …… then wait for 20 or so minutes standing on your feet waiting for actual boarding to begin