Pros: "33" seats"
Pros: "The seat was very spacious"
Cons: "More space to put things"
Pros: "the selection of beverages and the crew are very friendly and helpful"
Cons: "Selection of entertainment"
Cons: "The person who assisted me to check in didn’t even know about Global entry..."
Pros: "Complementary sake and great rice cracker snacks."
Cons: "Come around more often to collect trash."
Pros: "Standard JAL. No hassles, nice, clean, friendly. Makes Hawaiian airlines look so Bad!"
Pros: "Great service. Food drink and inflight entertainment"
Pros: "Very helpful staff. Easy check in. Comfortable seats."
Pros: "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."
Pros: "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
Cons: "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
Pros: "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
Pros: "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
Pros: "Space between the seats."
Cons: "Color of the seats."
Pros: "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."
Pros: "The customer service overall was really good."
Cons: "The food always messes up my stomach, where the whole day after I can’t eat anything"
Pros: "Good quality food. Between-meal snacks. Great selection of media entertainment. Convenient power available at each seat including USB right in front of you. Many handy pockets in front of you for storing various items."
Cons: "Little surprised that the attendants were a little difficult to understand in English. I imagined their English would be pretty good."
Pros: "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
Cons: "Airplan so old and ac not work super hot."
Pros: "All were very polite and were very through when checking the cabin before departure and landing"
Pros: "Once again the service from the flight attendants was perfect."
Pros: "The Japanese know how to service their customers, five stars all the way. The food and drinks (beer) helped too"
Cons: "The video monitor for viewing movies was dated."
Pros: "Always on time"
Cons: "No clue when it's boarding time and no announcement"
Pros: "I didn't like anything about it."
Cons: "The seats are uncomfortable. No wifi. Need to upgrade the plane. No seats for economy plus or business class available. Will never fly with Japan airlines again!"
Pros: "The flights were generally ok. Flying coach.."
Cons: "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."
Pros: "Wonderful flight...so great getting premium economy...so comfortable...crew and food were great....one of the best long flights ever!"
Pros: "Enjoyed the greeting, politeness and food"
Cons: "More English speaking would be preferred"
Pros: "Seat was very comfortable and had many games and movies to keep me preoccupied during the flight."
Cons: "I didn't like that the crew at check-in and the crew on the plane told me different things. The crew at check-in told me I could keep my purse with me, and the crew on the airline told me I had to put it overhead. Please be consistent! Flying is very stressful for me, and I want the staff to make it as stress-free as possible. As for boarding, I wasn't allowed into the gate until an hour before. What really bothered me was that they had already let some people into the gate and shut some other people out. Either let people in or don't. Don't follow the rules halfway because then they won't mean anything. I was very shocked by this and have never experienced this at any airline before. All I wanted to do was sit down and relax at the gate before boarding. If this ever happened to me again, I would not fly with the same airlines. To think that this was a JAL flight, with such a high reputation of customer service, makes me even more wary of booking a flight with JAL. I didn't appreciate being treated that way, and I will not tolerate it if it happens again."
Pros: "First time fly with JAL, friendly flight attendants, excellent seat space, would fly with JAL again."
Cons: "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."
Pros: "The seats were roomier than expected, the food was delicious and everyone was very professional and friendly. I picked up this flight because JAL is a partner for AA and I'm so glad I did. I will fly them again."
Pros: "They were super considerate the entire flight."
Pros: "JAL service is always the best Flight attendance are the always, always, awesome. Seats together were found at checkin"
Cons: "Movie selection was not so good No Wifi inbound or outbound 777 Almost nonstop babies crying the whole flight Seat selection on the website is not user friendly, and you cannot get seats books until 72 hours before flight and usually 9 out of 10 times I find I cannot find 2 seats together until airport checkin."
Pros: "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
Cons: "Can't think of any"
Pros: "They provide us slipper for in flight comfort"
Cons: "Old aircraft"
Pros: "Love Jan service!!!"
Pros: "Meals at good times during the flight, complimentary wine served, comfortable seats. Overall better than any other airline for economy class. Enough leg room, good attention, never felt like I was riding a crowded city bus as on typical one distance economy class. Worth paying a little more for being treated like a human"
Cons: "I did have any negatives on this flight"
Pros: "great service"
Cons: "difficulty in figuring out how to use the controls on the entertainment remote"
Pros: "During the flight the air hostesses we're constantly attending to passengers. Excellent flight."
Cons: "Our flight was cancelled and rebooked for 6 hours later. We did not get notification of this change. My gluten free meal was not on the flight that was changed. All the airline reps that I spoke with were very unhelpful."
Pros: "everything is much better, everything! including how boarding and de-planing is more orderly than most other flights."
Pros: "great service and help with everything!!"
Pros: "Courtesy of crew members"
Cons: "No vegetarian food available"
Pros: "The service"
Cons: "Leaving a comfortabke setting"
Pros: "Wonderful crew..nice plane and comfortable seats!"
Cons: "No inseat power or usb on the monitor"
Cons: "slow service, inconsistent, they skipped my row for service???"
Pros: "There was a huge check-in line but it went quickly because they had 8-10 ticket agents with luggage 'helpers' for the agents. Of course there was a problem with my reservation that they had never seen before which manifested itself by them not being able to print my boarding pass. They called Tokyo and were told that they had never seen my problem before either. Anyway, the ticketing supervisor stayed with me for 45 minutes until they could over come the problem. I would be a rich man if I had a nickel for every 'So-sorry' I got that day."
Cons: "Movies and music were very poor."
Pros: "The flight was really comfortable, the food was the best meals on the plane as far as I could remember. The stewardess were very helpful and friendly."
Pros: "I liked that they served food through the the flight and they provided movies and other entertainment options free of charge."
Cons: "The tight spaces in economy were still slightly uncomfortable."
The crew was very friendly and professional. The food was great. The check-in process took a long time, more than 20 minutes.
Pros: "The crew was excellent, respectful and helpful."
Cons: "Boarding by bus is poor"
Pros: "Crew could have been less rude"
Pros: "Fast boarding. Early arrival. Comfortable seat."
Cons: "I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines"
Pros: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
Pros: "Amazing crew. Seat needs more padding."
Cons: "Memory foam seats"
Pros: "The help desk employees who helped me rebook my flight."
Cons: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Pros: "Movies selection is great. Seating space is comfortable."
Cons: "Boarding process could’ve been smoother"
Cons: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Cons: "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."
Cons: "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"
Cons: "Flight way too cold"
Pros: "Crew was polite."
Cons: "For such a long journey, the plane could have been nicer."
Cons: "Excellent service"
Pros: "Food was good"
Cons: "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
Pros: "Service was excellent, always with a smile."
Pros: "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
Pros: "The inflight entertainment was great, lots of movie selections"
Cons: "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
Cons: "Cabin little bit cold"
Pros: "Scoot employees were really helpful, I missed my flight from Singapore to Kochi because by the time the passengers got off the flight and went through immigration in Singapore, the check in counter had closed, and there was no more flights available to Kochi until 2 days later. The employees made sure I boarded my flight and I came home to my sister’s wedding"
Cons: "Kayak doesn’t specify its two separate tickets for my destination to kochi from Honolulu, also they didn’t specify their would be a stop in Japan before the flight reached Singapore. The flights were delayed by a few minutes, which led to me stressing to make it on time to my flights, and I felt dehydrated and nauseous. Also the website doesn’t specify that we will have to purchase meals either before hand or on board, and that the airlines only took cash and no credit card. It was miserable, a whole 20+ hour flight with lots of stress of catching my flight, checking and the checking my baggage, and being hungry and thirsty because I didn’t carry enough cash on me."
Pros: "Very attentive and super awesome crew."
Pros: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Pros: "Everyone was very attentive and nice. The leg room is decent ."
Cons: "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"
Cons: "Hostesses not so pleasant"
Cons: "Seats in economic class are not too contraint in space, food was good and entertainment system quite nice with large si play screen and large movie selection"
Pros: "Crew members were very friendly n helpful."
Pros: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Cons: "Too cold"
Pros: "Finally an airline that loads from the back to the front. Makes sense to me"
Pros: "Service was nice."
Cons: "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."
Pros: "The service crew served us well. They are friendly and helpful"
Cons: "Too many Indian movies"
Pros: "Service from Singapore airlines"
Pros: "Prem econ very good. Crew very friendly."
Cons: "Foods serving were too slow for economy class. Not enough selections for entertainment."
Pros: "Food was delicious!"
Pros: "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
Cons: "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."
Cons: "breakfast was terrible"
Pros: "Overall service, good leg space."
Cons: "We were seated in the same section with four babies."
Cons: "Flight was returned from tarmac and delayed for more than 7 hours. No accommodation was provided, even for people with young kids. 15$ coupon was provided interested, are you serious?"
Pros: "the selection was impresive to m"
Cons: "Long delay with in between flights. No special kits for kids to keep them entertained. Does not even serve drink when order special meal. Leaves the tray for hour before picking up. No transit help in hongkong. I can go on and on."
Pros: "Both ways I had a whole row to myself, great attendants, in flight screens and charging stations at your seat, frequent meals"
Cons: "Clean bathroom trash more often"
Pros: "I always felt attended to, great customer service, clean and best bang for your buck"
Pros: "Food, entertainment, cleanliness of the restrooms"
Cons: "I was travelling with a toddler and they did not have a toy or activity to give her on a 15 hour flight. We were told to keep our seats upright during meal times and to keeo our window shutters down during other times. This made sense. But there were passengers right in front of us who had their seats reclined during meal time and the crew did not tell them anything."
Pros: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
Cons: "cramped seats freezing cold"
Pros: "Everything is suport wonderful"
Cons: "Price. it's better"
Cons: "Same food options as previous flight Not as many movie options as the longer flight"
Pros: "Great entertainment, good service, clean plane."
Cons: "The lasagna was pretty dry and meh."
Pros: "To be able to bring luggage up to 30 kilo's"
Cons: "The TRICK of so-called 'auction' to buy an economy plus Seat . One may end up with a middle seat . Felt personally ' cheated' . Will not do this again"
I don't like that you have no little screen to watch a movie or be able to listen to the music channels. And the food needs to change from hot pocket meals. Back to actual little meal in the container to eat. They taste better! The pockets in front of you is not any room to put your things in anymore. Do you want us to just throw the trash on the floor?
I miss my flight, they said right gate but different airline that was print on my boarding pass. I didn't get my refund back very poor customer service at the terminal
Pros: "I like the ability to have an upgraded seat, and also the staff is very kind and warm"
Cons: "They really need to try and put a passengers with small children or infants in one part of the plane. These parents aren’t held to any modicum of manners or basic respect for the other passengers around them. If I say something I’m the awful person, when I paid the same amount if not more than that awful child who kicked the back of seat and screamed the whole 5 hrs home. I’m not talking new parents navigating a baby and crying, that’s gonna happen. I am talking about the hideous humans who have decide to have children and check out on being a parent. It’s effing miserable."
Cons: "Hawaiian boasts about a free meal yet provide no movie services. NEVER AGAIN!"
Cons: "The departure gate changed but no one told us. The departures hall where the original gate was had only one digital screen on the other side of the room with departure info. If sitting still didn't make me restless, we would've missed our flight!"
Cons: "Seat assignment available only at the gate despite online check in 24 hours before flight"
Pros: "The crew! And the meals provided."
Cons: "Not enough leg room."
Pros: "I loved the crew! They were so happy and upbeat. They were attentive and very honest. I appreciate that because sometimes I feel like crew won't say what's really going on to a passenger for what ever reason. It's just a psychology I guess. Not the case here. The woman who waited on me was sympathetic to my diet and had empathy for me. She also gave me a little extra of something they had to ration when first doing diner service. I thought that was sweet. Happy about the blanket provided and pillow"
Cons: "Why on earth would you only offer one choice for a meal??? I don't eat chicken. I feel bad for all the vegetarians and vegans on that flight. Hawaii is a healthy place and should be represented in the meal on the plane. The food was bland and for someone to who doesn't eat a lot of meat it was very disappointing. Furthermore, the fact that there was NO movie on the way there and the in flight entertainment wouldn't work on my computer was really disappointing. Then on the way back I had to pay to watch!? I'm fuming about this. I HATE that airlines are doing this. It is greedy and gross."
Cons: "Liked everything"
Pros: "Entertainment was great. Crew was incredible"
Cons: "We were told a baggage belt had broke once we were all boarded in Honolulu. We sat on the plane for an hour in order for the crew to manually load luggage. Once we landed in San Diego around 11pm, the pilot informed us that the entire plane’s luggage indeed had NOT been loaded in that hour. Customer service informed us that shipment of our luggagewas not available until 2 days later or we could return back to the San Diego airport at Midnight the next day. The amount of costs my family have to incur due to this inconvenience between clothes, hygiene items and medicine is immense. Such a disappointment!"
Pros: "I had a great flight with Hawaiian. Food was great Movies were ok- I slept mostly Staff were friendly & polite I would always fly with them to Hawaii"
Cons: "TSA was an absolute mess in Honolulu. This caused irritation on both the travelers and the workers. Once the workers were annoyed they were absolutely rude and no help. I’m glad Honolulu was a one and done situation because I will NEVER come to this airport again. The inflight crew for our flight were completely rude and rushed... it’s a 5 hour flight.. there was no need. Our entertainment didn’t work so they gave us a 25$ voucher for a future flight.... something probably not even 10% of the flight will redeem.. overall not impressed."
Pros: "The staff is friendly and well presented. The aircraft is clean and you get plenty of little freebies like snacks, pillow, and blanket. They provide complimentary meals as well. I’m sure it’s incorporated into the price of the ticket but for coach, the airline does not nickel and dime you. The pricing is on par with all the other airlines but the service and amenities without adding on extra fees make it my airline of choice for flying to Hawaii. You have the option to purchase additional things like snacks and alcohol but you do not have to in order to make it through the flight. Hawaiian Airlines provides everything to make the experience enjoyable. My wife and I have flown on Hawaiian Airlines many times and have never had a bad experience. I would consider them the gold standard in relation to the price of a coach ticket."
Cons: "It’s a really long flight from the East Coast of the United States to Hawaii. It’s a shame to live so far from one of your favorite places on earth."
Cons: "Despite checking in early I was unable to get an assigned seat until the very last minute. I wanted a window seat so that I could sleep by leaning against the wall but none were available. The airline employee initially said that he could offer me an upgrade to a premium seat but then he said that none of those were available either. The seat I got in the middle had very limited padding and would not recline even an inch. I usually fall asleep easily on planes but I could not sleep at all on this overnight flight. My neck and back are still sore from the flight even after napping for 5 hours when I got home. In addition, they offered us no snacks, except for purchase. I wish Southwest flew to Hawaii!"
Cons: "Reserved seats at booking and when checking in we had to pay more to get assigned seats. Big rip off!"
Pros: "Appreciated the friendly and kind staff members and crew. Also, we were able to catch a head-wind and arrived in LA about 15 minutes early. The skillfullness of the pilots in avoiding several spots of potential turbulance. Bags arrived promply and without incident. (Thank you!!) HA is generally so much more pleasant than nearly every other US airline; thank you so much!"
Cons: "The very crowded plane with virtually no empty seats... The fees for head-phone sets... The slow-response entertainment system for use by passengers... The limited choice of movies involving non-juvenile topics - would have appreciated at least 4 or 5 films to select from that involved some kind of sophistocated comedy, mixed with a touch of drama or high-quality story line. (Did select "The Big Sick" which was of very high calibre, but no other choices existed that were similar to this style blending comedy with deeper and reflective themes.) The small sizes of the snacks, which were actually very tasty (chicken teriyaki warm sandwich and potato chips)."
Pros: "The boarding process wasn’t bad at all. I just wish everything else was just as pleasant. The agent at the counter act like she’s unhappy with her job. The flight attendants was annoyed because I asked for water. Then they had those bright lights on mostly the whole flight."
Cons: "I booked my flight through a third party, which was fine. I chose my seat of 21J. After picking my seat I asked my husband what seat was he in. So he called Hawaiian Airlines and gave them my seat number and she told him once he got to the airport to have see if they sit him next to me. I get to the airport print my boarding pass I have no seat assignment. Asked the lady at the counter for seat assignment and we’re sitting in the very last seat. It was crammed uncomfortable because it was hot. Nothing to watch because they want to charge for everything. I’m hoping this is my last time flying with Hawaiian Airlines."
Pros: "Service, on time, and food"
Cons: "Entertainment, my seat headphone jack didn't work."
Pros: "Larger seats. Snacks"
Cons: "Check in was a pain but we survived."
Pros: "Boarding was easy, the seats (even the cheap seats!) were pretty comfortable."
Cons: "Not having a vegetarian option for the in flight meal was pretty dissapointing, I can't be the only vegetarian that has flown Hawaiian. And the flight attendant just said "nope" and walked away from me. The flight attendant on the right side of the aisle was super nice to the people next to me, offered them a bunch of extra chocolates and snack packets and an extra drink each of the rum mix. My flight attendant pointedly asked my age (26), and took my ID away where i couldn't see her to examine it and gave me a half full drink kind of angrily (?). It made me feel really weird to see this affluent young athletic white couple get star treatment and kind of feel second class on a flight I paid $500 for and got the exact opposite of the seat preference I put down. I wasn't exactly dressed to the nines since I was travelling all day, but I don't think I looked like that much of a hooligan. Finally, it would be really cool to see WiFi or actually complimentary entertainment on the personal tv's, like some airlines offer. Overall I really didn't have a good experience, and will avoid Hawaiian airlines when possible in the future. Thanks for reading my little rant!"
Pros: "Great staff, loved the free wine and the gift from shutterfly. The blankets are nice, light and large."
Cons: "Very loud inside the plane. No fan overhead. All entertainment was only for purchase. Food was not very good but the fruit in the morning was very fresh. It was also a very bumpy flight and I would have appreciated if I received more updates from the captain, however, a lot of people were sleeping so that would have been intrusive. I suggest a way for the captain to write a message to passengers updating them on the flight that they can access on the TV so there aren't as many announcements on overhead flights"
Cons: "Windshield wiper broken delayed the plane"
Pros: "Everything was just "ok"."
Cons: "When we finally arrived at the gate, and I say "finally" because HNL is such a terrible airport in general (took us over an hour to get our luggage in order to clear customs and get it back on the flight home, HA's business lounge is in a totally separate terminal from where our gate was and the little "wiki-wiki" bus that takes you from one terminal to the other was slower than walking, so we walked) there was no separate boarding line for First Class. When you've splurged on 1st class for a special occasion (25th anniversary in our case) you kind of expect all the little things (like priority boarding) to be in place."
Pros: "I flew first class on this trip so it was an awesome experience, especially with their seats that allow you to lay down."
Pros: "Food was good, but because of the hour and a half waiting on the plane to take off, we got no snack."
Cons: "We were seated in a row where we had to pull up the entertainment panel from the right side of our seat leg area. The steward seemed frustrated with us for not knowing how to work it. I never could raise mine because it did not work whatever I tried and was afraid to ask for help because of how my husband had been treated. Also we had never used the tray tables from the right arm rest before and needed help to get those up as well."
Pros: "The plane was a newer and larger model so the seats were spaced farther apart . Love the POG."
Cons: "Meal could have been better...chicken didn't have much taste."
Cons: "Every time i try to use the hawaiiain air app it may work at home then when I switch networks on my iphone i get the blue page in the app saying "The page cannot be displayed". The few times i've flown with hawaiian (3 this year) each time i try to use the app at the airport it fails, so i have to print out my boarding pass. The ios hawaiian app is not even an app, it's like a slimmed down browser just displaying a web page formatted for a smartphone screen size. What a poor excuse of an app. Do you have an application department devoted to maintaining this app? If so they are horrible. Go look at the ios reviews of the app, i'm not the only one. I can't wait for more competition to come to hawaii against your flights. You folks won't do a thing until some alternative airlines come down."
Cons: "I can't tell you how disappointed I was to learn upon arrival in New Zealand, with no forewarning or preparation, that I was to be BUG SPRAYED before being allowed to leave the airplane. I have asthma. Being sprayed with chemicals is a serious health concern for anyone, but especially for those of us with asthma. They sprayed a cloud of chemicals directly over our heads and we sat helpless as the spray settled onto our clothes and skin and into our mouth and lungs. I had a asthma attack, and when I told the stewardess she looked at me and said "It won't be much longer." It was another 15 minutes. I was so unwell that I asked my husband if he would be able to carry me if I passed out. I also unfortunately forgot my ebook reader in the seat due to my attack. When I wrote customer service I received only "We will forward your message" and no response beyond that regarding the return of my device. This entire experience has caused me great distress and I am sincerely hopeful that as a corporation you will take steps to ensure the welfare of your customers by ensuring they are aware of all treatments to expect when on board your aircraft. Had I known, I could have brought a mask and saved my serious asthma attack. I probably would not also be without my ebook reader."
Pros: "Pleasantly surprised to be offered complimentary wine and also a complimentary dinner. The touch-screen options were great--nice videos and music with music videos (could hear if you had headphones), plus my favorite: a flight tracker."
Cons: "The middle aisle section of our plane was quite cold and blankets were expensive $10. Next time I will bring one. I was cold in my jeans and light sweater. The touch-screens at each seat were frustratingly and unpredictably unresponsive. The check-in process in Honolulu Airport for Hawaiian Airlines was hands-down the most time-consuming, confusing, and crowded one I have ever been through. Kiosk screen had too much info at once so even savvy kiosk users were very slow to go through process. We had already checked in online 24 hrs prior but that didnt save us any time as we had to stand in the kiosk lines with everyone else to print our bag tags then another line to just drop our bags. Entering this check-in area was a shock to the system as it looked like a mass of people. We were directed to a vague direction where our line should be, then after standing in that line for 10 minutes we were told by a fellow customer that we had to go to a different line amd basically start over. Then came the security check line. We made it to the front looking the whole time for a designated spot to dump our kids' water bottles out (our San Diego airport has a liquid dumping spot with a sign), to no avail. Finally at the front of the line the TSA agent is about to check our boarding pass and my husband inquires about where to dump the water bottles. The agent and front of the line line is situated less than 10 feet from the wall where a drinking fountain is, but of course in our way there is a plastic half-wall barrier (the one to guide the line toward her). She tells us we have to dump it there in the drinking fountains. However the kicker is we have to get out of line to do it--can't be let out and come back to her. Have to wait in the security check line again. No, I'm not kidding. So I decide to take all water bottles and my husband takes the kids on through the security check. When I come back to get back in the security check line the person working at the entrance of that line actually was asking every single person whether they had water--guess she forgot to ask us the first time we went through... bummer. We had arrived at the airport more than 3 hours before our Tuesday 2pm flight. With stopping to eat lunch in the terminal and going through these multiple lines, by the time we got to our gate, boarding had already begun. Boarding from gate to plane went fine."
Pros: "The crew does a fine job, and the airplane is comparably clean and comfortable. I fly a fair amount however and I am always disappointed to learn what is NOT included in my fare. The direct connection between where I was an where I wanted to be made the difference in this case."
Cons: "I had a very hard time locating the correct ticketing counter. In fact, due to a lack of signs (Honolulu airport) I was in line for Australia before a person came and asked. It was poorly organized. I was disappointed to pay for my only bag (which was carry-on size and only needed to be checked due to a liquid I was bringing home). I was disappointed to learn that the only in-flight entertainment I had available without paying was short documentary films about Hawaiian Airlines or their staff's travels. On a five hour flight it is particularly frustrating to have so little available. My Delta flight by contrast offered multiple movie titles. In fact, I could have gotten another flight for less $ with more entertainment (but going to a different city)."
Pros: "For some reason the plane was swapped to the newer models so some of our group got upgraded to extra comfort since extra is given to rows 11-21 on the new planes. Row 13 was non existent anymore to make room for the lie flats so gave my in laws the extra comfort we had in row 14 and upgraded our flights to business class. Totally worth it and paid just $370 to upgrade since we got credit for the amount we paid for extra comfort ($495 - $125 credit). On a 10 hour flight it made a huge difference since we got to stretch out, nap and enjoy amazing food while being ultra comfy! I would recommend on the longer flights for sure and when you upgrade w/in 24 hours its way cheaper than the $2500+ cost that it normally would be."
Cons: "The iPads they give in Biz class are great for viewing but there was definitely less movie choices than in the main cabin. Probably only a handful of new releases versus what the main cabin had. Made a diff since i didn't want to watch Harry Potter 1-7 and it was a 4 movie long flight! Still not bad but would have loved to see all the same titles on the iPad for us to view."
Pros: "The staff of Hawaiian offered us drinks (more than once), a snack and a meal. The leg room was generous and bathrooms clean and we'll stocked."
Cons: "The boarding process was slow."
Pros: "The fact they were at least able to change our flights twice."
Cons: "While we were in the Hawaiian Airlines Plumeria lounge, they should've let us know that we were about to miss our flight. Especially with taking care of an 8 month of baby, sometimes you lose track of time. We missed the original flight even though we had asked the front desk agent to contact the gate to hold it for us for a few minutes. When we arrived at the gate, the ramp had already been retracted so we missed our flight. Next flight was the next day so we had to rent another rental car, another night's hotel totaling an extra $200 in Waikiki. At least they changed my flight without fees. But overall a bad experience."
Pros: "Nothing really."
Cons: "There was a late gate change which sent passengers to the other side of the terminal and resulted in a 30 minute delay."
Cons: "We were very disappointed that there wasn't a complimentary in-flight movie during our 6-hour flight."
Pros: "Had a late departure from Honolulu because of an equipment repair, but the flight itself was fairly smooth and we were were grateful to have a bit of extra room on the plane because several nearby seats were not occupied. Luggage was delivered perfectly on-time upon arrival at LAX - thank you! Really appreciated the excellent customer service offered by Hawaiian Air prior to this trip, when one of the flights had to be rescheduled because of illness. Representatives were efficient, polite, and very understanding - Kudos to this carrier!"
Cons: "The touch-screen "display" was not so convenient to operate and seemed a bit archaic in style. Our outbound flight had been filled to capacity and was very unpleasant re long lines for the restrooms - but this return-segment of the trip was not crowded at all and presented a wonderful contrast."
Pros: "Some staff were pretty rude and it was on both flights, which was surprising."
Cons: "Stood in line for 2 hours at Honolulu Airport to drop off bags. We had to be pulled out of the line as our flight was boarding and had to run to the gate. There was no time to eat or anything else. The flight attendants are not helpful nor do they smile much. I asked for something minor on two of the Hawaiian Airlines flight legs on my trip and was told they would come to my seat to see me. (One was for an extra blanket as I had cold air blowing on me and the other was to take my rubbish) They never did. I have never encountered this with any Airline before."
Pros: "Hawaiian had an issue on my original aircraft, and we ended up having to deplane. Which is fine these things happen. And as a result of the deplaning I missed my original final flight home. Okay, cool. They put me on another one but didn't allow me enough time or give me a real boarding pass so I missed that one. Then I had to go get another flight that delayed me 4 hours. So I finally touchdown home, yay... NOT. CAUSE I DONT HAVE MY LUGGAGE. THESE INCOMPETENT WORKERS OF YOURS DIDNT THINK TO MAKE SURE MY LUGGAGE FOLLOWED ME. Now alllllllll my summer clothing, souvenirs, bras/undies, etc. LOST. Thanks for the worlds worst travel experience."
Cons: "There was not a thing that I did enjoy. Especially all the attitude from your flight attendants as if the customers were the reason for deplaning and whatnot."
Pros: "We made it."
Cons: "Some crew members were quite rude and not accommodating. Simple requests for water were not met or were met with serious attitude. No food alternatives, which does not work for me as I have a particular allergy. There was no entertainment or wine available (I booked an international flight -- which in my experience always includes these things including special meals. We were treated as if we were flying domestically, which was not what we paid for). I won't be booking Hawaiian Airlines again."
Cons: "When I booked the flight, I was not able to select my seat despite paying a hefty sum (well over double the cost of normal). As I went to check in, I still was not able to select a seat. As I refreshed my mobile check-in, I finally was assigned a seat just prior to boarding. As I stood in-line to board, I noticed that my seat changed, which also meant a different boarding zone. I left the line to wait for the next queue to board. As I stood in line again to board, I was called to the podium by an agent. They informed me that my seat changed. At this point, I was one of the last to board. My final seat on the plane ended being in a seat that did not recline (which is terrible for a 5.5 hour flight), next to a woman that spilled over into my seat. And in front of a very tall gentleman with his feet staying next to me most of the ride. At the price I paid and the changes they were making, I would have preferred an upgrade. The cost for my ticket was well over what i would have been charged for first class on any other day."
Pros: "It could have been the airport (Honolulu) or HA, but either way it was sheer chaos transferring from the inbound Auckland flight to the flight to Portland. We had to sit on the plane until customs was "ready for another group" and then there were at least 5 check points! We even had to go through security again and give up our newly purchased water bottles. We had to pick up our luggage and transport it to another drop point and no one there had a clue how the luggage was being organized - no surprise then that we arrived in Portland with 4/6 pieces of luggage. We were told it would be delivered to us - 2 days later still waiting. NOT impressed!"
Pros: "As always I love Hawaiian airlines. The staff are always gracious, efficient and organized. Very professional"
Cons: "I really thought the in flight meal was not great and there were no movies. I didn't realize until 2/3 through the flight I had to rent an i pad. But that could just be my fault"
Pros: "2 hours into the flight: captain announced that we had to go back to Tokyo due to water leak ijn rear of plane. Sat on ground in Tokyo for over an hour with no announcements before captain came on and said that teh problem had been resolved and we took off again. Ended up missing connection in HNL and creted car rental isues. UGH"
Pros: "The flight attendants allowed me to sit up front so I could run off the plan and make my connecting flight. If I was not in an atheletic person, I would have missed my flight."
Cons: "The delay and having to run like I wa back in high school running the mile."
Pros: "Food is good."
Cons: "They broke my luggage at the counter in front of my eyes and did not even ask me if I wanted to put a claim. Luggage fees are not announced anywhere and THERE IS a luggage fee. When complaining that it was not said anywhere, the agent put my friend on stand by list and did not say anything... and finally, at the boarding gate, seats where available, no wait list! I booked a direct flight but because a restroom issue, flight stopped and 2-hour delay was added. any movie is the price a movie theater ticket $8! For an 11-hour flight, it could be free or at least few old movies should be available in the complimentary package."
Pros: "I don't have the privilege to fly all the time but this year I was blessed to fly twice. First with another airlines then with Hawaiian. I truly appreciated Hawaiian Airlines over the other airlines. Hawaiians customer service was excellent. Pleasant with lots of Aloha. They were available when we needed them Not only available but willing. The laboratory was nice and clean. The aircraft was comfortable. The food was good. I appreciate the complimentary drinks and snacks. My child enjoyed the variety of movie selections. Our whole experience was wonderful. I'm Hawaiian and it's nice to see that an airlines with the "Hawaiian" name lives up to our culture of hospitality. Debbie Nakanelua Richards, you should be proud of your staff. Maik'i Loa.... Aloha a hui hou, Serina"
Cons: "To few to mention"
Cons: "Only $20 meal voucher was given. Waited in the airport for an additional 8 hours. I arrived 2 hours early, so with 8 hours delay and 6 hours flight, this turned into a 16 hours flight. What a nightmare!!"
Pros: "I like the crew coming back from Hawaii. They were very friendly and accommodating and had a sense of humor. This was on the 2:50 pm flight from Honolulu to LAX. I did like having a meal on the plane that was free and complimentary wine. Thanks!"
Cons: "I did not like the check-in process at the Honolulu airport. It was a hot mess. Lots of flights going out at 2:00 pm. and the lines were confusing! Very few were directing us. We saw big signs that said: step 1, step 2, and step 3 but no real designation for anyone to follow. TSA pre-check should be clearer. If you are going to another island or if you are going to the Mainland, be clearer which line to get in. Bigger signs please. This was a chaotic self check-in. Thank goodness I came to the airport 3 hours early. Much better organization at the LAX airport."
Pros: "As above ..."
Cons: "Movie selection seemed kind of thin. My 'interactive' touch-screen video monitor was very user-unfriendly, requiring me to push quite hard and numerous times in order to make any selection. Finally got there but only after much repeated effort. Left a note on the monitor advising crew and/or maintenance of this malady, hoping they would provide a fix prior to further use. (Seat 20 G, Flight HA 26, on Sat. Sept. 24th)"
The Layoever in ISTANBUL WAS TOO SHORT. We did not have enough time to cross the entire airport, back through security check and then cross again. It is not reasonable and not right for the airline to sell tickets with unreasonable layover times or to have a representative fast track the process.
Pros: "Food and entertainment was great."
Pros: "The flight and crew were excellent. Turkish Airlines business is always good."
Cons: "The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana."
Pros: "Crew was very professional and helpful."
Cons: "Transit process at Istanbul airport was not very smooth. Ground staff could have been more helpful."
Cons: "Even though I chose my seat, the map of the plane on Turkish airline website didn’t match the plane seats and even though I chose an exit row seat but I was sit on a regular seat for the whole 13+ hours flight."
Pros: "Service ,food"
Cons: "Boarding take long time"
Pros: "Very nice love it"
Cons: "Very nice and love"
Cons: "seat cannot recline"
Cons: "4 hour delay. Sitting on the runway with little communication from captain. Clueless flight attendants. We knew we would miss our connection and no one cared to help."
Cons: "They lost my baggage. The in-flight crew and food is excellent, ground support is not good."
Cons: "Same problem as the first segment (see above)"
Pros: "The in-flight entertainment was great."
Cons: "There was no USB ports to keep a phone charged. There was no power outlets between seats to keep a phone charged."
Pros: "They boarded on time, took off on time, and the service was friendly."
Cons: "Nothing really."
Pros: "the flight attendants were more present and even spoke English."
Cons: "My Miles&Smiles were not added to the trip."
Pros: "Staff was very helpful and kind. Very delicious food."
Cons: "I miss the turkish delights they used to serve"
Pros: "They crew were very pleasant and polite. It was one of best flights I have had."
Cons: "They're wasn't anything I didn't like."
Pros: "Never got the chance to actually try it."
Cons: "I was penalized because of a political issue between USA and Turkey. I couldn't get the visa to travel there, and despite that I couldn't get a refund. I am 1k with united air, and will never include THY in my plans."
Pros: "The WIFI was very strong and condition of the aircraft"
Pros: "Food was too complicated and saucy. Simple dishes preferred. My fork had chunks of fried on food (was dirty) snd unusable. Interior of plane was tired."
Cons: "LOts of water available. I like the menu being given at beginning of flight as one could plan the hours."
Cons: "Tried to cancel due to flooding in home and they would not refund my ticket. Neither would airfare.com, whom I purchased the ticket through."
Pros: "A much nicer 777 on this leg."
Cons: "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
Cons: "Cabin crew in business class were not especially friendly and was really lazy during the welcome drink service. They did not even ask each passenger and greeted them to see if they want anything. Instead, they just held the tray of welcome drink and walked around the cabin once, then poured all the unconsumed welcome drinks into the bathroom. Service after take off was abysmal as well. No smile, no addressing passenger by name, all the service was done in a rush and a totally weird manner. The food is not very much to my liking since it heavily consisted of cheese, and there is literally no choice for you to get away with that. Having a traditional Turkish menu is great at one hand, but in this case it was a huge no-no."
Pros: "Food was amazing. Service was great."
Pros: "Movie options and food"
Cons: "Not enough leg room"
Pros: "On time Good service Just excellent It's first time for me with turkish airline but I love it"
Cons: "No thing"
Pros: "Crew was very helpful and everything was good"
Cons: "Lost my baby stroller and didn't found when arrived"
Pros: "Excellent cabin crew, food and diverse entertainment."
Pros: "Great experience for my first international flight."
Pros: "Amazing food. Can't believe how good the desserts were. Entertainment also top notch."
Pros: "I am a business woman and my time is very valuable. I was supposed to fly on May 18,2017 with Turkish Airlines and my flight was rescheduled for May 19 without prior notice,call or a text message.I was driving to Miami on the 18 th just to find out my dilghtbwas cancelled.No one have me an option or asked me to reschedule.I had to fly on the 18 May and I picked this day for a reason.No one from Turkish airlines was present at the airport on the 18 May."
Cons: "Flight canceled"
Pros: "No turbulence during the flight !"
Cons: "I did not enjoy the food, the spraying of chemicals in the air and the inability for the attendees to help customers."
Pros: "Well, Due to craziness at Atatürk airport my 11am flight arrived to Istanbul at 3pm.. which was the time of my connecting flight to NY. I was lucky that the flight was being delayed too.. so I got to board my flight 3:40pm. However, due to high traffic at Atatürk airport my New York flight departed at 5pm. Overall there was just a 2 hour delay, however the experience of transferring was quite stressful, not to mention that my bags didn't make it to New York. I just wished that the connecting flight information was not offline in the Ankara Istanbul train so that I didn't panic as much. Overall I made it safe and sound to my destination by the magic of plane transportation.. so thank you to all the engineers, staff, pilot, cabin crew and oil companies that did so much to bring me home. Renan"
Pros: "This flight had good leg room. The entertainment appeared to be excellent--however I did not use it due to the serious delay and the fact we were flying from 3:00 to 5:00 AM..."
Cons: "Boarding/takeoff on this flight was additionally delayed over an hour. As above, on this leg of the return flight, we didn't receive the meals we initially ordered."
Pros: "Cost of the ticket"
Pros: "_ very delicious food - nice stuff, - good service - good plane - good selection of new movies,episodes and live TV - long trip to Egypt but with fun and enjoying it - gave chance to those people to entertain you while you are in long trip - one more time was very delicious meals ...like it so much Thanks guys."
Cons: "The worst customer service ever. Turkish airlines changes 6 hour transit time we purchased to more than 24 hours transit time and they refuse to help us when we try to change the flight to other day. Because of that we are forced to stay in terminal for morethan a day with out any hotel arrangment. I wouldn't recommend their service to any one. So sad"
Pros: "The food"
Cons: "That the anytime snacks that was offered was not available for passengers"
Pros: "I liked the movie choices"
Cons: "The second pasta dish with red sauce gave me food poisoning. I threw up on the plane, at the airport, 9' the way home, and when I was at home. I had to miss work the next day due to your food. Also, there was not enough trash collection service"
Pros: "The entertianment and food was excellent."
Cons: "The cabin crew seemed like they were on drugs. They gave us food and collected the trays 2 hours later. First time ive ever experienced this with turkish airlines."
Pros: "TONS of legroom, fantastic service, young and friendly crew, great food, overall very comfortable."
Pros: "Check in was.quick and efficient in Venice ..for a short flight they served a nice meal complimentary"
Pros: "The flight was amazing with every detail. Big thanks from cabin crew as well as i had a free upgrade to business seat"
Cons: "Everything was awesome and nothing was bad in this flight. Big thanks to the cabin crew team"
Pros: "Helpful crew. Screens for entertainment and information at each seat."
Cons: "Both meals were penne pasta, as was the previous flight's. Should be more varied."
Pros: "Nice onboard entertainment system"
Cons: "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
Cons: "They always ran out of food options."
Cons: "Boarding was a mess, very crowded flight- no roommate luggage, and the plane was very hot inside."
The airport needs to have some type of shuttle for passengers who have to make connecting flights between Hawaiian Airlines & Delta for example. I’m 65 & my sister who was with me is 70, lugging our luggage from one end of the airport to the other was extremely difficult.
The staff was the highlight. Only thing that could have been better was the temperature on the flight from Hawaii to Seattle. The plane was too cold to get comfortable
I loved the hospitality of the crew, they were a great crew. What I didn’t like was how the airport I was going to be in for a layover closed down due to it raining in the area. I missed my connecting flight, and got put on a flight that departed 8 hours from the time I arrived to the airport. I also have no news on where my luggage is.
Cons: "The social distancing, the cdc is recommending 6 ft but there are passengers directly behind and in grinning us and only one passenger seat empty between 2 people. With covid on the rise, how are you actually doing your party to take care of your customers."
Pros: "When I asked for a seat change the crew was very accommodating"
Cons: "With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere."
Cons: "Every time I fly from Brazil to USA and back I always can carry to luggage of 23kg in American Airlines but this company only allows 1 luggage and they charge me 90 dollars for the second one that’s bad"
Cons: "Space on airplanes"
Pros: "Wonderful hospitality, excellent service!! Clean, well thought meal service."
Cons: "Hoping that this will continue!!"
Pros: "Good crew, my seat did NOT recline."
Cons: "Plane was somewhat crowded."
Pros: "Great entertainment."
Cons: "Turbulence was high so good/drink service was less than normal. No fault of delta or their crew but the JFK airport was awful, especially through customs. No help from the employees and easy to get lost."
Pros: "You're kidding!!!"
Cons: "Seating 3 across. the passenger on the isle seat got served and the other passenger and myself were ignored. NO SERVICE!"
Cons: "Our flight was late, and we had a sick passenger and had to wait until they leave however many of us had connecting flights in which we missed. The flight attendant should have allowed the one's connecting a flight leave first."
Pros: "Got to Houston on time"
Cons: "WiFi that I paid for on Delta didn't work, flight was delayed at take off due to waiting for restroom supplies; lead flight attendant had a major accent and was difficult to understand. She also stated to keep my mother's walker outside the plane when entering the plane"
Pros: "I was surprised that we received two meals and constant drinks in economy. Delta definitely has better hospitality than American."
Cons: "The seats were really tight between the rows. The space between the seats on the same row were typical."
Pros: "Delta always does a superior job - domestically and internationally!"
Cons: "Ran out of hot water on flight"
Pros: "Check in process & text updates were awesome!"
Cons: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"
Pros: "i likes that drinks were free"
Cons: "i shouldn’t have to pay for headphones"
Pros: "The crew was fine, flight was completely full and they were very prompt in their service. The power outlets didn’t work. The lights were on, but when I plugged in they didn’t charge."
Cons: "Very uncomfortable. Seats very close together for a flight that lasts over 5 hours."
Pros: "Boarded quickly and we made up plenty of time when we were only 15 mins late for take off."
Cons: "Baggage broke our baby stroller. Banged up, heavy deep scratches, and won’t lock properly nor will it release the brake phone portly where one wheel won’t unlock without much luck. Waiting to see how they correct this very expensive issue. And the vegan tapas option for food was not good at all. Ended up staying hungry for the duration of the flight. But my wife enjoyed her turkey sandwich."
Pros: "The crew are very nice on both flights and they were very courteous the seats.T"
Cons: "The seats were not that comfortable."
Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Pros: "Great comfortable flight"
Pros: "It was everything you look for on a plane. Friendly crew. Lots of space. Clean. Lots of entertainment. Plenty of space for luggage."
Cons: "I loved it all."
Pros: "Zones are more delineated."
Cons: "People were obviously cutting in line and edging up before their zones were called."
Pros: "Seat back movies Staff was attentive and patient with my sick teen daughter."
Cons: "Old plane with no seat back entertainment on one leg of journey."
Pros: "Crew was friendly"
Cons: "We were delayed an hour and a half"
Cons: "Seats diddn't recline - often ignored by flight crew."
Pros: "Everything was fine other then seating assignment"
Cons: "I was traveling with wife but was not able to seat with her. I was stuck in the middle of 2 of the worlds biggest plus sized people. Armrest was a constant struggle. Willing to pay more next time to avoid hassle."
Cons: "no bed"
Pros: "Great ground staff and flight crew, except they should as warn and apologize regarding the limited gate as access so far from the check-in."
Cons: "Signage is terrible. Delta sign out side is obscured as and too small. Construction is no excuse for the confusion. Delta is not readable on the overhead signs and airport is too dark at night. Everything is hard to find."
Pros: "1000s of movies and shows to watch. Plenty of overhead bin storage. Alcohol beverage service included. Crew was great."
Cons: "Baked chicken dinner was gross."
Pros: "We had terrible turbulence for probably 4 of the nearly 5 hour flight. The turbulence were the Pitts, but the plane, amenities, staff and amenities were top nothcj! Highly recommende Delta."
Cons: "Bad turbulence"
Pros: "The boarding process was smooth, friendly staff."
Pros: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Pros: "The crew were super friendly and helpful."
Cons: "The entertainment system was completely down for the entire flight."
Pros: "I was automatically upgraded."
Cons: "I was upgraded, which I appreciate very much. However, I was upgraded to a window seat. With my bladder situation it was comfortable. This is why I only book aile seats."
Cons: "The flight got delayed by 3 hours or more. I missed my flight from LA to FL"
Pros: "Delta is the best airline to use because they care about you as a customer. They will do everything they can to make your flight as enjoyable as possible. I would not recommend any other airline to use but DELTA !!"
Cons: "Nothing to input. All was great."
Pros: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Pros: "I liked everything."
Pros: "Staff as always was very attentive and courteous. The board process proceeded smoothly and we were able to depart a few minutes early."
Cons: "One attendant did display a slight level of un-professionalism after spilling a drink on my mom and not apologizing. I chalk it up to her embarrassment and she probably just forgot."
Pros: "Wide-bodied aircraft; free on-board entertainment with a good selection; complimentary snacks, helpful staff"
Cons: "Waiting 45 mins for baggage to arrive on the carousel at LAX, but probably due to the terminal move currently happening and not the airline's fault."
Pros: "The crew were very friendly; service was good Trip was pleasant Plane was clean and comfortable."
Pros: "Unlimited snacks and drinks..."
Cons: "The mediocre upgrade."
Pros: "There was a blanket and pillow available on the seat and the arm rests (all of them) went up... I appreciated that when I had to move mid flight. The attendants were nice as always... they weren't stingy with the small free snack that is included with the flight. (Small bag of peanuts or pretzels) that I liked. Usually feel like it is an inconvenience to ask for more than one.... but they offered 2! I was very happy to hear that!!"
Cons: "The entertainment was a bonus! Made the flight go by faster."
Cons: "Travel delays and cancellations on the return to ATL was the big issue."
Pros: "I had paid for the Sky level as we were a party of long legged people. Out of the 4 flights we had taken, the best flight was the one from Hi to Atl. The seats, and leg space, was roomy. The food was good. The crew was just okay. They weren't particularly nice but rather abrupt. There were two mates that seems a bit confused. However, the plane was worth it."
Pros: "entertainment system included lots of good choices and free. Crew attentive and friendly. Fairly comfortable seating. Boarding was quick (with Delta Amex card). Several snack choices instead of just the old standby of pretzels."
Cons: "Captain not at door to greet passengers as they left - usually a given."
Pros: "The pilot came through all of the aisles in first class to personally thank us for flying with them. He took time to chat with us and answer our questions, which made me feel more comfortable about the long flight. The stewards/stewardesses were very nice and had us laughing on their welcome messages. The lay-flat seats in first class were the best. Very comfortable, and easy to fall asleep in, without disruption from other passengers who insist on keeping their reading lights on while everyone is trying to sleep."