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I feel the ground staff could benefit from further training to enhance the overall guest experience.

There was nothing wrong with Aegean. We were very confused about whom to contact, since we booked with Kayak, then got shoved over to Underpricer and some other agency.

Cabin crew were absolutely fantastic. Couldn’t have been more helpful to me and my twins and family. Great crew!!!

Highlights were the food and wonderful staff. Airplanes were exceptionally clean.

Aegan Airlines compensates for its outdated business-class seats with excellent food and onboard crew service. Launge was also excellent.

On every Aegean flight it seems, they ask people to check in carry on luggage. That seems to happen less often with other airlines for some reason. The food is very basic for a full service airline. We do not need a meal with trays, but something of higher quality (even just higher quality pies) would be better. The cabin crew was very nice and professional, though.

Seats that recline. Ice for soft drinks. No charge for did drinks. Wifi.

Aegean Airlines was great! Great spirit, very helpful and efficient. Overall Aegean Airlines was a great experience.

A thoroughly enjoyable experience in business class, which we “won” in the airlines lottery In exchange for a relatively small deposit. The breakfast served at the beginning of this three hour flight was absolutely phenomenal. I would be tempted to fly Aegean airlines on a transatlantic flight in light of this experience.

Snacks could come back to normal now that COVID rules have relaxed, given this is not a low fare company

Super helpful personnel. Airbus 320neo, new and comfortable plane. Could offer also tea and sparkling water as courtesy.

Plane from Skiathos was 40mins late and we arrived at Athens in a completely different terminal to the departure gate. Myself and my daughter had to run for over 15mins to get to the gate at the far end terminal and we made the flight by 3 mins. The distance from arrival and departure should have been explained, so very stress full of r myself and daughter.

There was a departure delay of at least one hour. We also waited in line for 40 minutes and then in the bus for 20 minutes.

It was a short flight so food and entertainment wasn’t necessary

The flight went well, but boarding via a shirtless bus was unpleasant

My flight was supposed to leave at 8:35 and arrive at 9:35. The plane took off at 9:20 and we arrived after 10am. Horrible experience and zero organisation.

Relatively good for a LCC, free water and a biscuit, free standard seat selection at check-in. Just be wary of legroom if you're tall, and the boarding process was very disorganised with no announcements and no queue management.

Do not check bags with Sky Express! We were flying from the Milos airport to Athens. Sky Express lost our checked bags. We were on our way to a wedding in Athens.. In fact, more than half of the flight’s passengers had their bags lost / left at the terminal. This was not a large plane (~50 people), so having left that many bags at a very very small airport where there was only one other flight (from another carrier) scheduled that day, is a ridiculously large oversight. Our bags were sent on a meandering ferry to Athens the following day, to arrive at our hotel 3 days later, but it was too late to be helpful. We had to buy outfits and toiletries, etc when we arrived for the event. We are filing a claim with Sky Express for partial reimbursement.

These were tickets purchased with a stolen credit card number.

A coffee at 7 am in the morning would have been nice.

The plane was new. The crew is very supportive and speaks various languages (at least English, French, Italian and Spanish). It was a great experience taking into account is a low cost airline.

The seat was surprisingly comfortable and the crew was great.

Bonjour, J'ai été très très fortement déçue et en colère par mon dernier vol avec Transavia. Voici ce qui s'est passé : J'avais acheté un billet avec 50 kg en soute (dont uniquement 36kg utilisés). Au moment du dépôt des valises en soute, l'hôtesse m'a demandé si je voulais également mettre mon bagage cabine en soute. J'ai dit que je préfère le garder avec moi. Arrivée à la porte d'embarquement, un responsable vérifie les dimensions du bagage cabine des passagers. Un tiers était non conforme à la réglementation (dimensions non conformes), dont moi. J'avais déjà voyagé plusieurs fois avec transavia sans jamais avoir de problème avec cette même valise en cabine, mais c'est la première fois que je suis confrontée à ce problème. La conséquence est de payer 60 €. Le nombre de passagers non conformes étant trop grand et les réclamations devant grandissantes, le responsable a détourné sciemment l'attention pour que des disaines de personnes traversent, pour n'en garder que 4-5, qui n'auront pas trop de voix et sont obligés de payer. Je ne remets pas en cause la réglementation. Mes reproches sont les suivants : 1- Pourquoi au moment de mettre le bagage en soute l'hôtesse n'a t-elle pas prévenu sur ce sujet ? Il aurait suffit d'une seule phrase. Tout ceci pour nous laisser arriver jusqu'à l'embarquement avec l'expérience que les bagages sont en général non conformes car vos dimensions sont ridiculement plus petites que la norme internationale, et nous mettre sous pression avant la fin de l'embarquement sans pouvoir parler à un responsable et n'avoir plus le choix que de payer. 2- l'attitude du responsable et sa methode corrompue de faire taire les réclamations en permettant à certains de passer 3- le fait que j'avais encore droit à 14kg en plus des 10kg de la valise cabine et j'ai du payer 60€ pour que finalement ma valise aille en soute. Tout ceci est une manière de soutirer de l'argement indignement, sous forme de réglementation. Je vous conseille d'assumer d'augmenter vos prix au lieu de les répercuter par des escroqueries pareils, au moins nous serions prévenus. Ceci est une honte et vous semblez en être fiers. Merci et bravo.

Being on time rather than almost 3 hours late would be a start, and also, since it was known from a long time ago that the flight would be late, letting us know ahead so we don’t stay in a small hall at the airport would have been nice

Être avertie SMS/mail du retard/changements d'horaire avant les 5min du décollage initial..

There was a delay of more than an hour due to technical issues on a previous flight, can happen so I don't foult the airline for that. The crew was excellent and very friendly and boarding was pretty efficient. The seats were comfortable enough. However, if you are over 1,80m, don't expect any room for your legs, the room between the rows is extremely tight!

There was delay of 2 hours and all related announcements at the gate were done in French. It is not acceptable on international flight! The sandwich that I paid €6 for, was dry, hard and impossible to eat it. This is really a shame for French airline serving such sandwich.

Your nasty smart , The seat too tight You have to pay for everything 5h20 min Flight with no food no water nothing .I didnt take my Medicine Because I don't have no water The worst trip that I have in my life.1st time flying with Transavia its going to be the last time . I am so disappointed

La personne en charge de l’enregistrement était très impolie pas professionnelle vous devriez la renvoyer car c’est une très mauvaise image de marque pour votre société

too hot and too tight, no even small cup of water.

Average size person but felt like a sardine. Coffee was undrinkable. Threw it out.

It’s a no frills airline. You have to be careful about booking carryon baggage in advance because they will charge you an exorbitant amount at the airport. Bring your own food onboard. I don’t think the drinks are cheaper in the terminal. Seats are okay. No entertainment, no WiFi and no charging of devices onboard.

Transavia has started an aggressive program to charge for cabin baggage. Particularly at Schiphol the checkin staff behave like money hungry nazis to charge you 43 euros for a laptop bag as carryon. They didn’t realize I can speak Dutch and I could hear them cheering about the incentives they get for charging extra fees. To make things even more ridiculous, you can’t even store the bag in the overhead compartment because it is so full. It’s such a turnoff and makes traveling on this terrible discount airline even more miserable. To add there are no charging points or inflight entertainment on the plane. The flight crew are polite and courteous.

Horrible service, never flying with this airline again. They have 0 respect for the people flying and don’t respect their own rules.

My experience is very bad. The flight was canceled 2 hours before departure. I lost my hotel reservation and can't get it back.

Boarding was slow and cabin crew was even slowing down the process.

Schiphol airport needs to get their stuff together. I had to wait one hour at the passport control for EU national ID members, not the international one that they were waiting for 4 hours, and the baggage claim had an other hour on top of delays. That is insane, trying to exit the airport, at this point just let me get my own bag from the luggage compartment.

No water or light snacks, unless you pay a lot of money for it. Zero leg space

Booked priority boarding but all passengers boarded at the same.

Flight delayed. Information was sent via SMS which was helpfull, but also misleading: First message indicated only a change of type of airplane. The second about a delay. No update on revised delay time later. No good follow-up on boarding time etc afterwards,

Fast boarding, smooth takeoff and landing. plenty of space in seats. Excellent air-conditioning on a hot day. Perfect experience

Sitting on the last row in between the aisle and a massive person, all people going to the bathroom bumped into me including the flight attendants.

Generally a good experience except for boarding in Naples on the flight back to London. We were all standing around for at least 20 minutes maybe longer as there was no seating.

Boarding was smooth and quick. Flight departed on time. Equally evacuation upon landing was from both the front door and the back doors. Bags were on the conveyor belts before I got there. Excellent service.

I got caught using a stolen credit card number. Michelle Siziba is my name Nice to London Gatwick on 7/31/25.

This was our first time using them. I gave okay ratings for food and entertainment because it was minimal or not provided so I couldn't judge, but much better than most budget carriers we have ever used.

Be sure to check bags for 23 kg,.(50 lbs) Coming from US I chose the wrong size luggage weight when I checked in on my phone, and had to pay more when I dropped it off

Nothing! The service was excellent for accessibly challenged passengers, Used lift and all support personnel very helpful. Will fly again.

As you would expect from a budget airline Left and arrived on time, no frills, not even a glass of water offered But you get what you pay for

Total jobs worths over carry on bags, charged £96 extra for bags that were clearly hand luggage