Stingy on the drinks - 15 hour direct flight and could barely get attention for some water
Unfortunately, there has been a boarding and departure delay. However, as usual, the flight arrived earlier than the scheduled. There has been a turbulence in-between, it’s unavoidable. I couldn’t complain them.
Not many people, so you can lay down on two seats
The delay in Korea was a pain and set us back a day. I have to give big props to Korean Air for setting up a hotel with dinner and transportation to and from the hotel. I also needed assistance with a wheelchair and they did an outstanding job.
The food on this flight from NRT to ICN was average. The staff were very friendly, but the flight took about 60 minutes longer than it should have because the pilot was only flying at 330mph instead of 500-550. Not sure what the reason is for that, but it meant for a much longer flight.
Flight delayed going to Korea. No free WiFi. Other than that everything else is were good. I would love to fly with Korea airline again
Food choice could be better, plus the crew can walk around and offer snacks and drinks. Also the air-conditioning onboard blows high speed, and very cold makes the trip uncomfortable.
long flights are difficult but the crew and amenities made it a very good experience
Always have great flight experience on Korean Air. Glad to have been able to book this on Kayak/Under Pricer this year!!
An International flight from Cebu to Incheon was delayed the night before without a proper explanation. Same thing happened from Incheon to Cebu in the first leg. I will not fly Korean again. And I will ensure Delta their US partner hears about it. This is a routine by Korean to delay flights from and to Cebu via Incheon.
It was amazing. I was not expecting the phenomenal customer service Asiana provides.
It was all perfect and very pleasant for such long flights
The seats felt very small. We were supplied with pillows and blankets, which was nice. Lots of noise from the bathroom, plus exterior noise. Made it hard to hear the entertainment system, even using my own noise-cancelling headphones. The food was really bad. I generally request a vegetarian meal and one was supplied, but the pasta was cold and hard and there was nothing pleasant about it. Drinks were very limited. All I wanted was water, and on a 4 hour flight, I was given 2 cups of about 3 ounces each.
We took business class, It was comfortable and I was able to sleep.
Everything was perfect. A flight attendant even brought me snacks after I declined food due to my desire to force myself to follow the destination time zone.
For the most part, it was an enjoyable experience. It's the 2nd half of the journey was a bit uncomfortable. It was on a noticable smaller plane compared to the previous one.
Only process that my luggage didn’t make it to my destination because of short connection but I understand
The boarding process was good. The toilet could be better maintained.
This has been the worst experience I've ever had. We arrived to Ho Chi Minh Airport and were supposed to get our Asiana ticket from the transfer counter as we came with a different airline. However, the staff at the transfer counter were not helpful and kept giving us different information. We were first told by Asiana airlines staff we had to wait 2 hours so they could print out and give us our tickets, then someone else told us we had to wait 3hrs, someone told us "I don't know, just go sit and wait and we will tell you later." This was at a place in the Ho Chi Minh airport that had no coffee or food shops, nothing, just immigration (to enter Vietnam with a Vietnam Visa) and security (to transfer into the gates) but we needed our printed boarding pass to go through. It wasn't until we demanded to speak to a supervisor as our flight time was 1hr away because they kept telling us "there's alot of time left for your international flight, we will get your tickets later" we still had to wait around 20minutes for the "Supervisor" to give us our tickets. I would NOT recommend Asiana Airlines, especially if going thru Ho Chi Minh Airport as they are not helpful. (We almost missed our flight, due to their lazyness and incompetence of printing our tickets) I would suggest Asiana Airlines to have a Machine in the transfer area so passengers can easily print out their boarding passes themselves and save some money by not hiring incompetent staff that can't do a simple task such as printing a boarding pass.
Great service. They could offer vegetarian food and do more to reduce waste.
At the boarding gate, Jeju airline accepted "carry on" bags for checking in for free due to the "limited cabin space". This is because most passengers were carrying multiple bags that exceed the size and weight limit for carry on items. Rather than inspecting carry-on bags at the counter and requiring excess bags to be checked in for a fee, they allowed freeloading at the boarding gate to to the detriment of those who paid the fee for checked bags. This is totally unfair.
As posred earlier the crew was very accommodating & professional. Thank You Allen
All though you can not help it the kids was loud and unruly, The crew was very accommodating and professional. Thank You Allen.
No priority counter check in for families with young children.
The flight was delayed from GUM to ICN, there was no notification on how delayed the flight would be. Although we received notice, there was no specified time given. The flight was also very uncomfortable.
Cons: "Sold me a ticket then cancelled 15 minutes later due to not having updated information from the airline on bookings."
Captain smooth landing, Crew efficient and helpful. We saw Mt Fuji from the plane. Thanks.
On time and smooth flight from San Juan direct to Sint Maarten.
Just to be expected on a budget airline. Since all the flights were either late on the evening it would help to offer some food for purchase Since you tourists cannot buy decent food withoit local vaccination record in hong Kong this would really to help Using phone to submit electronic data is great but for the elderly this is a hassle
Flight cancelled without notidication, had to book an emergency replacement flight at the counter
I cannot check in online , and not able to select my seat
Watch for "bait and switch" - cheap prices, but not obvious at all at point of purchase that there will be an undisclosed charge for baggage - and less obvious that you will have to purchase baggage at an eye-watering level. Better still, if you go this airline, leave your gear behind and buy a complete wardrobe when you arrive in country and still be ahead. The staff were very pleasant, both at counter staff level - they were clearly unnerved by having to charge - and on board.
No entertainment service which equates them with budget airlines. But their fare are regular airline fares. Aircraft are old and seats are worn.
The crews at check in counter are not professional, they are talking and playing around. Also no entertainment on the plane
2 failed landing attemps before going to Nagoya airport for refueling. After 3 hours of taxiing, we still needed 3 attemps before a succeeded landing (after the 5th attempt finally!). In total, 11 hours inside the plane instead of 4h30, and with only a crappy piece of bread to feed us. A shame.
