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HKG - CHS

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Charleston
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Top 5 airlines serving Hong Kong Intl to Charleston

Scores according to KAYAK customer reviews

8.3
Emirates
Overall score based on 15,432 reviews
8.3
Boarding
8.2
Comfort
8.4
Crew
8.5
Entertainment
8.0
Food
Airline reviews

Pros: "Good food and comfortable seats"
Cons: "Boarding was confused and disorganized, but that seems to be a common problem with ground staff at all Indian airports"

Pros: "Everything"

Pros: "Great crew, good legroom and comfortable seat"

Pros: "Emirates is the best airline I have traveled with. The Dubai Lounge and general service is just outstanding"

Pros: "ICE program and WiFi made the trip comfortable."
Cons: "Depending on the plane, you may not get comfortable seats and have difficulty using the touchscreen. The cabin crew is a bit slow in responding to requests and show attitude."

Pros: "Loved the service and the movie options."
Cons: "The food was just okay. It was pretty bland."

Pros: "Comfort and food, good seats but extra cost."
Cons: "Bad value Internet in this day and age."

Pros: "Great service!"
Cons: "N,/A"

Cons: "Noise at the back of business Entertainment system did not work properly"

Pros: "Dinner portions were too small."

Pros: "Jumbo jet plane was fantastic."
Cons: "None for now"

Pros: "Flight timing"
Cons: "Service"

Pros: "The crew was very attentive and patient inspite of the flight being full."
Cons: "The boarding at DBX was chaotic. It was disorganized and not executed properly - boarding was not done by priority or by zone in the begininng. Unaccompanied minors were boarded at the end, they should have been boarded first and their cabin baggage take care of first. The quality of food is average ... it used to be much better. No alcohol was served in the flight; was not provided even after requesting one; didn't bother to ask again. The choice of movies were limited"

Pros: "Comfortable seats, nice crew, good entertainment selection"
Cons: "The boarding process by bus transfer in Dubai was quite long and convoluted. The food options were limited and overall low quality"

Pros: "Fast boarding, seating space ok for long legs, variety of entertainment, many food choices"
Cons: "Crew is way less friendly than before, many extras gone (wet towels before plane starts, no more offer for further drinks by crew), things are collected while halfway in air (blankets, earphones)"

Pros: "Business class setup Bar Staff"
Cons: "Being seated 5 rows and a bulk head away from my wife. Configuration of Two class A380 business class is at the back of the plane with all that increased movement and you have to wait for economy to exit before you can get off. Your diluting the benefits guys for economy profits."

Pros: "Good entertainment. Good vegetarian selection of food. Polite and friendly crew."

Pros: "Staff is very good. Always smile on face."

Pros: "I like food and spacious seats, make journey comfort"
Cons: "TV movies were outdated,"

Pros: "I like that flights are on time, food is ok, staff is pleasant,"
Cons: "Very strict on hand luggage weights, trying to make money on it"

Cons: "In cochin to Dubai flight , There was no space to put my carry on baggage, I ask the crew to find the place and put it, but one of the crew said there is a place in the front but she cant take it there, I told her if it is above my seat and close to my seat I don't mind to put , some body taken my space its your responsibility to find the place and put it. then she called her supervisor and the supervisor told me the bag is heavy for her, (the bag was only 7 kg). I have to take the bag all the way to front. The crew is very lazy and too much attitude, wont fly this flight any more."

Pros: "Friendly crew"
Cons: "Service from crew slow and when you ask for something they sometimes forget to bring it"

Pros: "Expenting better from the Airline and Airport. Airpor has only 2 lounges at other terminals for passengers flying either Delta or United, Not for Emirstes and no Priority Pass. The service was not as expected, took me more than 25 min to get a flight attendant to reach my seat to request a glass of water... when I went to the back of the plane to get water I was told to get back to my sest since seatbelt sign was on (it happend to be turned on for 12 hrs over a 14hr flight... Other than that service is better, than modt of US airlines. I flight frequently and I have boarded Emirates before, economy and business, I feel that they do not deserve best airline qualification for economy, fir example KLM is much better."
Cons: "Attention of Flight Attendants Wait before boarding No major airline alliance or frequent flyer program For pay WIFI a complicated selection in the menu and no runs for extra water or drinks Old headphones not compatible eith other comercialized and used by the rest of the world."

Pros: "Good space and entertainment. Crew was excellent. Really enjoyed it."
Cons: "Food. It’s plane food wasn’t impressed."

Cons: "it was late and it was not informed until we all sat."

Pros: "One of the better experiences I've had on a plane"

Pros: "We liked the excellent crew. They were very curtious and made sure every small request was fullfilled. We met couple of friends on the same flight. And so kids had excellent time during the 14 hour journey. The crew were very sweet to all the kids. Very patient and fullied there numerous requests."

Cons: "Didn't have a good experience in Kenya, not with flight but at the airport. Went through hell. They need to improve on their customer service. I am quite sure I am entitled to bring whatever I want as long as it's legal . But there's lots of corruption and they will mess up your reputation. But at the end of the day they want me to bribe them. I was Really upset."

Pros: "Vego food was provided Lots of meals"
Cons: "Some of the food wasn't as tasty but it's airplane food"

Cons: "All seats are occupied airplane is completely full making it difficult for crew to serve passengers and time consuming to do regular activities."

Pros: "It was a comfortable flight since I had 3 seats in my row which I ended up sleeping on."
Cons: "The food was cold and awful and it's hard to understand how can they run out of drinks barely half way through Economy during service. A couple of the cabin crew females were rude."

Pros: "Good food and little amenities that are a nice touch during a long international flight (fresh fruit, hand towels, etc.). Good entertainment selection and nice aircraft with USB ports/easily accessible charging outlets."
Cons: "Flight was very delayed. Crew did very little to manage expectations or let us know why we were so delayed - on top of that, there was no special treatment for being delayed over 2 hours. Crew was polite, but not overly friendly or helpful."

Pros: "Great airline, very friendly staff, the food was pretty good considering that it's airplane food.The ICE entertainment system was great, lots of movies/TV shows to watch on the flight."
Cons: "Only negative part is that we sat right by where they stored and prepared the food so it was noisy at times."

Pros: "As comfortable as can be expected in economy class... more comfortable than other carriers to be sure. Service from the flight crewy was excellent. The food actually quite good."
Cons: "Boarding process is the one area that could be improved."

Pros: "Every thing was ok.but not excellent"
Cons: "Specially for getting down from the plane we had to use stairs that is not good specially for senior citizens."

Pros: "Very relaxed, good food and beverages. Loved the bar/lounge area. Staff very friendly and helpful. Will definitely fly Emirates again."

Cons: "Staff or what resembles a cabin crew came to ask me to give them Back a water bottle that anther staff gave me earlier ? Asked me to switch off my Movie to fight for a water bottle ? Very unprofessional"

Pros: "I felt that the crew kind of forgot about us; there were lots of trolleys going by with drinks but each presumed that we had been served. I also felt that the crew in this section weren't friendly. I know it was an extremely busy flight but there wasn't much eye contact with the some of the crew, I felt that the stewards (men) were the least friendly."
Cons: "The food was bland and boring but i do like having real knives and forks. The white wine choice wasnt good. The crew didn't seem that familiar with the types on offer, ie savignon blanc, chardonnay etc. They just handed you the wine and hoped it would be ok. I felt for such a long flight the crew could have announced that if anyone would like extra snax or drinks then feel free to call a member of the crew or even go to the kitchen and ask. Wifi was offered on the flight but it wasn't explained how to use it so I didn't have this facility as I couldn't connect! Once we asked it was explained but I still wasn't able to connect. Would be helpful if this could be explained / announced to the passengers."

Pros: "The staff was very friendly"
Cons: "food choices and entertainment options could be better"

Pros: "Nothing."
Cons: "My seat was changed after I had booked and paid for flight."

Pros: "Affordable price"
Cons: "Unfavourable flight schedule- Midnight arrival.. tired."

Pros: "The flight entertainment system and crew were top-notch."
Cons: "The off-loading from the plane after landing in Dubai was as terrible as I have experienced. It took forever to get off the train to the busses, the staff on the ground seemed very confused about who should go to which bus (much to the visible frustration of flight attendants), and once we boarded the bus, it was a half-hour trip to the airport terminal. Half an hour. Standing up, to get from the plane to the airport. We landed an A380 at the Emirates flagship airport on-time for a normally scheduled flight, and it seemed to take everyone by surprise."

Pros: "This airline really surprised me. It was my first time flying with them and their staff and services were exceptional. They had a great movie selection, good legroom, friendly crew, and the food wasn't like your typical airplane food—theirs actually had flavor! I would highly recommend them any day. Looking forward to flying with them again down the line."
Cons: "There was nothing not to like!"

Pros: "Everything was Great !!"

Cons: "Half way through the flight my bulkhead seat pop up screen would not remain in upright locked position so I had hold it up with extra pillows"

Pros: "Great leg room in economy, plane A380 very new and modern."

Pros: "Great giving free wifi and liquor"
Cons: "Food was bland and flight attendant were surly. Most disappointing was the high expectations we had of airline that didn't deliver."

Pros: "Lovely aircraft loads of space"

Pros: "Most the food is ishen food . Should be difrant"
Cons: "Stuff"

Cons: "Cabin temperature too warm"

Pros: "Yas"

Pros: "On time ,good food ,good price"

Pros: "Food and service in business class were splendid."
Cons: "Absolutely nothing"

Pros: "Great hospitality, food was as ordered, plenty of drinks, energetic staff"
Cons: "Gate experience at IST was sub par"

Pros: "Everything was good... nice and neat crew, airplane clean and comfortable, good service food was good."
Cons: "The bathrooms are way and far back... and we are not allow to use Business Class."

Pros: "Inflight service was good."
Cons: "Seat was a little uncomfy"

Pros: "This Airline is one of my favourite."
Cons: "Good service and decent planes.Hardly any delays."

Pros: "The flight attendants brought my two-year-old toys and the food was surprisingly good."
Cons: "It took a long time for them to collect our food trays."

Pros: "Excellent service, onboard catering and transit facilities."
Cons: "No complaints."

Pros: "Confort"
Cons: "Took them too long to pick up the trash ..."

Pros: "Service, crew were great."
Cons: "Choices of Indian movies and TV programs.game solitaire can be more automated especially the end."

Cons: "The flight was cancelled and I still didnt receive my refund."

Pros: "Planes are clean, crew are remarkable professional and attentive. Entertainment center is comprehensive"

Pros: "loads of room, great entertainment system, nice crew and the food was very good too."

Pros: "Love how the crew always take care of you and are very nice."
Cons: "Seats can be a bit better"

Pros: "Good"
Cons: "Lounge at Ankara not comfortable and food need to change"

Pros: "Everything was great!"
Cons: "Can't think of anything worth of complain!"

Pros: "Food was ok, the crew also was good."
Cons: "Our flight was scheduled for 9am and we started from Sarajevo at 12-12:30, therefore we had to run thrue huge part of the Ataturk Istambul Airport in order not to miss our connection flight to Antalya at 16:10. Air condition in the Airplane was also to strong so we could not regulate it alone."

Pros: "It was great. I told everyone about it."

Pros: "Good was pretty good. Most crew members were friendly."
Cons: "We were over 2 hours delayed leaving and didn't really get much of an update form the captains about progress during the delay or how the delay impacted our estimated arrival time."

Pros: "The seats in economy were very comfortable, food was excellent, crew was friendly and accommodating, entertainment selection was excellent, and I really appreciated the small care packages handed out (with lip balm, slippers, toothbrush/paste, socks, and eye cover)."
Cons: "About 8 hours into the flight the restrooms became very, VERY unclean--urine on the floors, sinks clogged, smelled terrible. More restroom maintenance was needed throughout this long flight. I thought this airline was the nicest I have been on save this one issue. It would be great if Turkish Airlines could resolve it in the future! Additionally the boarding process in Istanbul was like herding cattle. People weren't seated according to boarding group and it was absolute mayhem--no single file line, people shoving past one another to get seated first on the same plane."

Pros: "Service, Food, Crew, short announcements, boarding, entertainment"
Cons: "AC unit was off while boarding, first 20min it was super hot. AC turned off again about 30min prior to landing, again the plane heated up rather quickly."

Pros: "The seats were comfortable and the first meal was great! Staff was friendly and the bathroom was VERY clean and nice."
Cons: "I didn't like the multiple, repetitive announcements. I would suggest that once the guest has picked their language preference on the screen, they then only hear announcements once in their preferred language. Also, our first transfer flight with Turkish allowed for us to carry our personal camera, but then on our main connecting flight we were told that we couldn't have it as a carry on. We would have stowed it in checked baggage had we been previously told. This was incredibly frustrating."

Pros: "Flight attendants greeted on arrival. Prompt with service. Good attitudes."
Cons: "Seats not to comfortable but can't really change that without upgrade."

Pros: "Could put a bag under the seat. Advanced AV options. Food was OK."
Cons: "Cabin was too hot. I complained and they adjusted it. The seat really doesn't go back much at all."

Pros: "Boarding was orderly"
Cons: "No entertainment"

Pros: "Best airlines"

Pros: "Good food Good service very good entertainment"

Pros: "Hey, two checked bags free, free in flight meal and drinks including alcohol, free in flight movies and music, free headphones, free blankets, and a free toothbrush, yea toothbrush, its like flying in the way way back."
Cons: "The check in lines are very very long and take forever"

Pros: "good food, offer different drinks, good service and polite, The take off and landing were so smooth."

Pros: "Excellent price, food, staff, and accommodations! Highly recommend Turkish Airlines!!!"

Pros: "Entertainment options are good. Flight timings and boarding was generally very good."
Cons: "The foot rest in economy class is really uncomfortable for people over 5'10'' in height as it means we have less legroom, even if it is folded up, and can be uncomfortable to press against. Food is too much the same across all Turkish Airlines flights. I took 6 flights with Turkish Airlines in 1 week and got cheese sandwiches in every flight!"

Cons: "the connection in Istanbul was short (around one hour), which created the following problem: the 1st flight had to wait 20-30 minutes for the landing permission, and this made us running and rushing to the connected flight. The landing permission was delayed not because of the weather conditions, but because of a long line of aircrafts that came to Ataturk airport at the same time. Therefore, it is kind of Turkish Airlines blame."

Pros: "I paid for WiFi but the service didn't work perfectly, I wanted to switch device,which you have to logout first. The button didn't work"

Pros: "The best"

Pros: "Aircraft was new and clean, and the crew was both professional and friendly. The food was excellent and it was a surprise to be served a full lunch on a 2-hr flight in coach class. All in all a great experience."

Pros: "The flight was smooth (good pilots) and the service was great."
Cons: "The space between seats."

Pros: "Flight took off on time"
Cons: "Pilot announces that we will land 15 minutes early and to buckle and prepare to land in about 20 minutes. 40 minutes later, we were still on air, no explanation given!"

Pros: "I flew Paris -Hong Kong(round trip) with transfer in Istanbul and overall everything was ok. The in-flight service was great, food was very good and their fleet seems quite new and clean."
Cons: "Thw only aspect I didn't like was the fact that our flight from Istanbul to Hong Kong was delayed and that is not a big problem,flights gets delayed all the time. But the attitude we got from the ground staff in the airport was a big problem. We got to the customer service counter to get further information about the flight and nobody was giving us any information.Not even an apology for the fact that we waited for 3 hours in an airport at 2 AM. Everybody seemed so bored,that they barely spoke 3 words.They offered us a voucher at Burger King, but we couldn't order anything from the menu,but the simplest burger. We just expected a bit more from an airline that has somebody dressed as a chef on-board while serving the in-flight meals."

Pros: "Every thing. The overall service in economy is equal to business class on American carriers, with the obvious exception of the seat itself. A light breakfast meal on a 45 minute flight? Absolutely incredible. I've also experienced this with Lufthansa in the past, but they didn't have seat-back entertainment on short flights."
Cons: "Nothing to dislike."

Pros: "The food and service"

Cons: "The flight boards in Istanbul had two flights leaving for Cairo at the exact same time but at two different gates far from each other. This caused massive confusion and I ended up running around the airport to get to my gate. Also there should not have been a second flight listed on the boards because there was no second flight. Very frustrating..."

Pros: "N/a"
Cons: "Crew member wanted me to move my seat up so the passenger behind me can have more room. The person in front of me had his chair pushed all the way back, what the hell was the crew member thinking? I still did not move my chair and argued with the female crew. Crew members do not treat everyone equally. I asked for functioning pair of headphones and water, crew members never brought them to me. Responded by saying yes, BUT never brought it to me. I noticed crew members treated children and Turkish passengers first. I'm Chinese and flew Turkish airline- I felt the discrimination. Never traveling with Turkish airlines AGAIN."

Pros: "Food was great, wish gluten free had been an option!"
Cons: "The movie selection was excellent. However, were those movies pirated? They had unusual openings that made it appear they were non-copyrighted versions. Not enough leg room."

Cons: "Ran an hour late"

Pros: "Service and food was excellent"
Cons: "Cabin pressure was awful last 30 mins. My ears and teethical were killing me."

Pros: "The price of my ticket to Israel from San Francisco was a steal. The crew, the service, the cleanliness are beyond anything I could have wished for."
Cons: "The food was not good, which surprised me because on my last flight with T.A., the food was absolutely delicious, the best plane food I had ever had. The T.V. In two different seats were not working. But the crew obliged until I found one that worked."

Pros: "I loved the flight attendants, they were super sweet to us, specially our daughter"
Cons: "There is not free wifi!"

Pros: "Plane itself was nice with very comfortable seats. Good selection of movies and shows to watch in flight."
Cons: "For a flight from IST-NPL they only had beef options for food. Nepal is a Hindu country and majority of people on the flight were Hindu. It's very inconsiderate for them to bit have planned for more non beef food options. I turned on the service button 3 times within an hour. No one came. Separately I also asked 3 flight attendants for some water. None of them got me water! There were at least four parties with kids younger than 3 and a few older people. It would have been nice if boarding call was made to allow these people to board first so they could settle down camly, without stressing the kids and everyone else behind them!!"

Pros: "The crew on this flight were excellent professional and friendly. They were also very patient. The best part of the trip."
Cons: "The food needs major improvement. What has happened to Lufthansa??? Other people on other flights with Lufthansa complain bitterly about the food. It has gone down hill. People should not be dreaming of Virgin Atlantic food while on a flight with Lufthansa!"

Pros: "Seat was both comfortable and spacious. Crew were very attentive and personable."
Cons: "Really great flight. Can’t say enough about it."

Pros: "Staff was extremely nice and helpful"

Pros: "ok"
Cons: "reached in time for onward connection but the gate had closed 30 mins before and had to stay overnight in munich Lufthansa did poor job of communicating rebook on same day thr Delhi.By the time we got to see agent in service desk that connection thr Delhi was also not an option.veryfew counters muni"

Pros: "The food was very good and the crew were great."
Cons: "Due to security concerns and having to go through security again, the flight was delayed."

Pros: "Good timing, on time"
Cons: "RUD Stop very disruptive to sleep. Especially with little kids. Connection flight at FRA was very hectic. Asked numerous airport personnel for help and extremely rude, including yelling at us unprovoked. Business lounge had no kids area and very clinical. BA business more warm."

Pros: "Deni, our flight attendant, was most attentive, giving Robert, who is legally blind, assistance with safety features if needed, one on one as we were seated."

Pros: "Entertainment and food was good. Pilot kept good communication with passengers. Some of the inflight crew were nice and willing to help"
Cons: "Some flight attendants should show more willingness to assist and help passengers. Boarding was a bit messy plus they changed boarding gate last minute. Flight was delayed almost one hr"

Pros: "Horrible seating, boarding was a mess, not sure what flight to get on!!"
Cons: "Don't fly United"

Cons: "Punctuality"

Pros: "Superb flight attendants"

Pros: "Seat had spacious leg room entertainment was very good"

Pros: "Flight was almost on time, boarding is always cumbersome but personel very helpful"
Cons: "Too many extra charges now, especially baggage. Breakfast was skimpy and no consideration for health"

Pros: "Other than being too late it was everything ok."
Cons: "We had a very late departure but it wasn't anything Lufthansa could control"

Cons: "Lufthansa warse company ever fly with . everything was bad . delay like two hours , food only meat because No enough chicken and No socks to warm my foot because I was feeling cold ."

Cons: "Lufthansa lost our bags at Heathrow for over 2 hours. I waited with my toddler for two hours in a terminal with no food options and our transport waiting. While on the flight, there were no food options appropriate for a toddler and no gluten free options for myself."

Pros: "The crew was pleasant, bathrooms clean. Despite a late departure we arrived on time."
Cons: "It was a bit warm on both flights from DTW to FRA and the return. I usually dress for flying assuming it will be chilly but it was the opposite, a bit warm. No individual air control either. the last meal served was a ham & cheese sandwich which tasted odd..I couldn't eat it, other meals were fine."

Pros: "I flew premium economy from Hong Kong to Frankfurt on the A340-600. The crew was excellent, attentive and friendly. They always have a great attitude and this has been consistent with my previous experiences with Lufthansa. The seat and meal were average for premium economy, but the crew more than made up for it."
Cons: "The seats were quite hard and lacking in padding in premium economy. The meal was average and nothing to bring home to."

Pros: "Clean, polite and cheerful staff, good food conveniently offered, on time, decent in-flight entertainment."
Cons: "NA"

Cons: "At the gates they said that nobody could bring more than one piece of carry-on items Dash completely catching Everyone by surprise. They took a backpack from me, and it has now been lost."

Pros: "Crew. Meal good too."
Cons: "Bus rides to aircraft at Frankfurt"

Pros: "Was great,on time,no issues,they send me the flight connection gate on my email.*****"

Pros: "The food was good."
Cons: "Flight was not on time. They did not even make arrangements for connecting flights after knowing we would be late. Airhostness looked like they did not care about anyone in general got a negative vibe from her."

Pros: "Service was execellent"
Cons: "The entertainment system and charging didn't work but they did give me a voucher for 100 Euros to spend."

Pros: "The service and food was great."
Cons: "The bathrooms were pretty disgusting, with urine on the floor. Perhaps they could be checked on and cleaned."

Pros: "Pleasantly surprised by the leg room for economy class--albeit I'm of small stature"
Cons: "Being on-board at the gate for an hour, due to a technical issue not meeting flight captain expectation"

Pros: "Food was good Flight was smooth Pilot described flight path"
Cons: "Schedule not ideal - left Munich at 9:45pm arrived Tbilisi 3:30am"

Pros: "I liked the plane and the crew, that was it. The plane was 3 deep on both sides with an abundance of space for a aircraft of its class."
Cons: "There was no update on the status of our connecting flight. The pilot gave an update of other flights except for ours but it caused a bit of confusion. Some people even had to missed there flights altogether! Lufthansa, from the 4 times I have flown with them always seems to be late with no sense of urgency. Ultimately after arriving in Venice, I get an email that my bags did not make it, yet I was told by the boarding agent that the plane was still loading our bags."

Pros: "As always, Lufthansa provides a great flight experience. Attentive crew, clean seats, and good leg room. Will fly Lufthansa again and again."
Cons: "Food wasn't as good as last year. Not bad, just not as good."

Pros: "Nothing"
Cons: "Rude cabin crew, dirty plane, have to pay extra, they will accept USD but give you change in euros. Extra luggage fees and ridiculous weight limitations"

Pros: "Fast check in and boarding. Courteous service."
Cons: "I did not get te entree of my choice on one of the flights."

Pros: "On time departure of flight"

Pros: "The staff on board had the same view on the "comfort" on board and told us, that even her husband tries to avoid Lufthansa if possible."
Cons: "Everything on board the economy class is on Ryanair level. It is nearly not possible for me (1,89 meters) to have a comfortable flight in these seats. We will try to avoid Lufthansa as often as possible in the future (I`ve had a senator level in earlier times and things changed massively!)"

Pros: "on time, many toilet rooms available. not too much noises from other passengers."
Cons: "Boarding system was quite chaotic and unclear. Food was horrible. Premium Economy Class seat was just similar to economy class. Sound system with provided earphones don't work well."

Pros: "On time. Smooth flight. Crew was extremely nice and helpful. Food was better than expected for airplane food."
Cons: "My particular seat had an entertainment system that only had about half the movies of the other seats. I notified the attendant who told me that this is a known issue that affects a number of seats on the plane."

Pros: "Price was right. Aircraft was clean & maintained to high level. On time departure and arrival."

Pros: "flight attendants were polite and there were two meal services."
Cons: "The flight was full and the seats were extremely close together with little room. When the person in front of me leaned back I had no room and it was hard to see the movie screen."

Cons: "I had a short transit time in Munich (40 minutes). Munich website promises that this is possible and that gates are close to each other and if the first flight is late, then someone will help you to your next flight. My first flight was about 10 mins late. Although assistance was provided to people connecting to some of the other flights, no-one helped me with my connection. I asked two ground staff and was just told to make my own way to the next gate, which was not close. It was in a different terminal! After literally running through two terminals, I did not make it to the gate in time and had to wait for the following flight which got me home over three hours late. Lufthansa did give me a five euro meal voucher though (which doesn't buy very much in an airport cafe)."

Pros: "New crew on first flight but they we're even"
Cons: "Not much. Left sitting on a plane for over an hour & 1/2. Then taken into a door where I illegally entered the country. My passports seized. No other flight available to Dallas. Sent to Newark, NJ & missed the next flight to Dallas because Lufthansa lost my scooter. Someone pulled it by a wire and it doesn't run correctly. VERY BAD EXPERIENCE!!!"

Pros: "Friendliness of the crew."
Cons: "It seemed like the seats were even smaller than usual... less legroom! Very tight fit and I'm pretty thin but 6'2'."

Pros: "Everything went well. It was a smooth flight."

Cons: "Same as Abu e"

Cons: "2 hours late"

Pros: "Plane was quite new with fairly comfortable seats. Great individual screens and entertainment. Food was good. Staff was very friendly. I would fly with Lufthansa again."
Cons: "We might try for the direct flight next time (if it is available). Connecting in the Munich hub added a lot of time and some back and forth flying. I wish our Lufthansa flight back was also with lufthansa rather than United. United SUCKS in comparison. United needs to improve their game and their planes and their service."

Cons: "Baby cry all the way."

Cons: "Boarding three planes to three different destinations from the same gate is very confusing."

Pros: "The food, the crew and the entertainment were top-notch, best flight I've been on. Economy was more comfortable than other flights :) will always try to fly with Lufthansa in the future!"
Cons: "Boarding was very chaotic"

Pros: "Disappointed overall. United Airlines took over here and you could immediately tell the difference."
Cons: "Seats were uncomfortable, no food only snack which is typically crushed pretzels. I typically never fly United because of their service, food etc very poor"

Cons: "Spicy food"

Cons: "They only had two meal options and the ran out of the vegetarian option. There were many people on the flight that didn't get a meal or had to take the meat option when they would have preferred the pasta."

Pros: "Nothing"
Cons: "Getting all my luggage. Allowing my wife and I to sit together"

Cons: "Nice"

Pros: "The touch screens had a good selection of movies and tv, which was very nice."
Cons: "The crew pretty much ignored us, not friendly at all."

Cons: "AA needs to standardize their WiFi. Sometimes it is boingo, GoGo, or Panasonic or something other. Each has a different way of logging in. It is way too complicated. Sometimes you can watch on the iPad in a browser, other times you need a flash player or the AA app. Have a common way of at least accessing the internet, otherwise it can take 10 minutes to log in if switching from a GoGo yo Panasonic service. It is just too difficult and buggy. I am glad I don’t actually pay for the internet."

Cons: "Truth is they practice in like cattle. I ended up sitting next to a ginormous woman. It was a very uncomfortable flight from DC to Charleston. Come on American you're better than that quit using such small planes!"

Pros: "Flight was fast and professional."

Pros: "Nothing."
Cons: "No reason to delay a 55 minute flight to make it over 4 hours just for rain. Absolutely ridiculous and I will be calling and complaining to be compensated for my time."

Pros: "Crew was great! Flight was smooth and on time!"
Cons: "Air conditioning!!!"

Pros: "Nice quick flight."
Cons: "Plane was really small. So we’re the seats."

Cons: "This was a terrible flight. Had a connection that was delayed several times and eventually cancelled without explanation. I was traveling for my best friend's wedding and they did not work with me to try to get me on the next flight. I had to book another flight from another airline."

Cons: "Thank you"

Pros: "Upgraded to premium economy, nice seat, overall comfort."
Cons: "Leg rests for our seats didn’t work. Crew said ther was no fix for problem and left it at that. A bit disappointing. Fruit plate was disappointing, but pastry and yogurt was nice. Fruit wasn’t fresh."

Cons: "Nothing you could do, it was a maintenance issue."

Cons: "More space for carry on luggage"

Pros: "EAsy boarding"

Pros: "Everything BUT the ticket agent"
Cons: "Key West Ticket agent who also did double duty as boarding agent was so rude and condescending to everyone. Very short and impatient. Speaking to us like we were all idiots. Employees like him give flying a bad rap."

Cons: "horrible food and poor service and attitude of cabin crew"

Pros: "Best leg room last leg."
Cons: "Nothing specific."

Pros: "Everything went smoothly. The flight landed early."
Cons: "Seat back in economy was uncomfortable for a shorter person. The head rest pushed my head so far forward that my back and neck were curved so much it caused upper back pain."

Pros: "Not a challenging process from beginning to end."
Cons: "Nothing"

Pros: "Nothing."
Cons: "Aircraft seating was terrible! Seats were way too close together. Seats were uncomfortable. Couldn’t even get an entire soda from the attendant. Made me remember why I dislike flying."

Cons: "Inattentive attendant in first class."

Pros: "Flt on time & comfortable. Crew outstanding!!"

Pros: "On time departure and arrival."
Cons: "Boarding lounge and plane were hot. No gluten-free options for snacks. At least I’d had a long layover where I could get a decent meal."

Pros: "Anything"
Cons: "LATE!!!!"

Pros: "Seats, flight ride."
Cons: "I booked two seats for my girlfriend and I and were given two window seats. Bogged early enough so should have put seats together. Now knowing I needed the app installed on my phone to watch entertainment, and not having wifi to download. The AC vents are a bit too soft."

Pros: "Flight was as expected, Nothing to report."
Cons: "Seat was fine and of course when the person in from recliner it was no longer fun. And that was on premium economy."

Cons: "Flight delayed by 35 minutes"

Pros: "Best part left on time and arrived early. Many thanks. Good seat room in the older S80."
Cons: "Overhead bins very full. No entertainment but that's ok for flights under 4 hours."

Cons: "the AA flight arriving to Charlotte experienced a door malfunction that delayed deplaning by 15 minutes. Not a big deal unless you had a close connection to begin with. Result was a dead sprint to Charleston gate where no attempt to hold the plane for those passengers. Also, a black, middle-aged woman with short hair working the ticket counter had the personality of a piece of cardboard with zero responsiveness. AA should reconsider who it places to interact with the general public."

Cons: "Pre-booked Special meals were not catered to. Could have appreciated more friendly crew."

Pros: "I cannot comment because the total journey was without food."
Cons: "The crew is so rude that I was asked to remove the meat and eat the remaining. Is there no value for Veg eaters in American Airlines."

Pros: "Pretty average flight and experience overall. Food was as expected. Average flight attendants - no one really stood out, which is odd for an international flight."
Cons: "Premium economy seat didn't decline making this the most uncomfortable and unpremium experience I've had. Sore neck and back. Searching for media such as artist or movie worthless - yields no results, yet the album is included in the listings - I stumbled on it earlier in the flight and wanted to listen to it again. Same search experience on a flight three months ago."

Pros: "Used system wide upgrade to 1st class. Excellent service"
Cons: "bumpy ride"

Pros: "I liked the ease of the gate for the airplane."
Cons: "There was no entertainment. The airline did not offer a complimentary headphones, and failr sure the wifi was not even working. Also was not that big of a fan with the extra long layover. Was not a fan of the extra time in the holding pattern above Indianapolis, nor the extra time 150 feet from the gate after we landed."

Cons: "They run out of food in Business Class. Service was the same as in coach."

Cons: "The passport check point was horrendously​organized as was boarding in Barcelona. My vegetarian sandwich served for lunch was nothing more than Dry bread, two cucumbers and a piece of iceberg lettuce- just awful."

Cons: "AA gate attendant assigned two of us to the same seat."

Pros: "On time."
Cons: "My aisle had a couple of vets who were just doing the job. Missed several rows during a beverage service. Not bad but nothing special."

Pros: "Price, boarding process and seats were good"
Cons: "Crew was border line rude, and for sure neither attentive nor pleasant, food was really really bad."

Cons: "customs in miami is aweful. long waits. its a long maze to get back to the domestic terminal as well."

Pros: "Got home safely (eventually)"
Cons: "Left 3.5 hours late. Promised a connection the following morning and a hotel. Arrived at SFO only to be told that they would not pay for the hotel (or make arrangements) as the delay was weather related (since when is trying to leave BEFORE a typhoon hits and being LATE a weather related issue). They gave me the option of after a 13 hour flight at 11:30pm walking over to find AA staff in another terminal to argue for payment. I was too tired. After 1 million miles on AA I will avoid them now."

Cons: "I ask many AA customer assistance this question no body help me understand. I buy a seat and a 70$ extra for a premium what does this seat offer , what am I paying 70 $ for"

Pros: "Short duration"
Cons: "Didnt have a seat assignment for me. Told me the flight was overbooked... paid long in advance. Disappointing, finally finally found a seat."

Pros: "Almost 20 hours before regular flight time, received numerous texts from airline that flight will be delayed. Some were delays if 4,5 hours then changed to almost 8 hrs then back to 6 hours . Needless to say connection flight is messed up and no way of knowing what that might be until arriving at airport. Then more confusion, too almost an hour to get checked in. With connecting flight of 1.5 hours which is scary for international flight that requires going through custom then recheck luggage and TSA line again. The saving grace is captain speed up place on first leg of international flight so arrived airport 1 hour early, thus allowing enough time to connect."

Pros: "Everything was nice and comfy"
Cons: "Nothing everything is perfect"

Pros: "Entertainment: movies, personal tv."
Cons: "Inconsistency with checking carry ons. I brought a duffel bag that I've been able to store in the overhead bins on other flights, INCLUDING my flight on American Airlines from Miami to New York. However, en route to Miami it was deemed "too big" and needed to be checked in"

Pros: "Nothing"
Cons: "Delays, the crew members lied a lot about our delayed flight and they were extremely rude."

Cons: "The flight never happened, so all in all, things we're pretty terrible!"

Pros: "Crew was ok, did their best considering the circumstances, but even they were getting aggravated and were short with the passengers near the end."
Cons: "The Washington airport is horrible. The gate we left from was not a gate but a series of doors that buses came to. This wouldn't be so bad if they were able to handle it in an orderly way, but the airport showed complete incompetence in organizing anything and there were people everywhere trying to find the right door which kept changing on them, and the times kept changing...it was a mess. Then, when we finally got on the plane and were about to take off, the air traffic control tower called and said that their flight path was incorrect and to not take off...but didn't give them a new flight path for nearly two hours as we sat on the runway. Nationalize the airports in DC, fire the whole lot and start fresh, I'd say."

Cons: "Updated plane with new seat providing better leg room. Good inflight entertainment"

Pros: "Business class amenities"
Cons: "Luggage drop off taking over 45 minutes (for Business Class) was not acceptable."

Pros: "Nothing!"
Cons: "Airport staff rudest I’ve ever seen. Terminals extremely close together and over crowded."

Cons: "It seems flights are always delayed or cancelled out of Chicago. My least favorite airport"

Cons: "Poor food selection,"

Cons: "Power at the seat was not working; bags took almost an hour to arrive at EWR"

Pros: "Quick flight"
Cons: "United flew late and we had to RUN to new gate for connecting flight. Old small jet. No phones could be on. Odd folks drug their dog on board and were asked to put it on the floor. ... oh no! !!!!"

Pros: "Great movie choices. Seats were ok. The flight crew were very nice and accommodating."
Cons: "I do not know why there is an extra check right before boarding, but my husband ended up leaving a bag on the table and since there is no orderly fashion and people are standing everywhere, we didn't notice. No one came after us to inform us we had left a bag. We had over $100 worth of souvenirs in it that are now just gone. Flight was delayed leaving and landing which meant we missed our connecting flight. Food was ok but nothing special. They only offer you snacks once."

Pros: "Not much."
Cons: "Most of crew had no concern for anyone. One of the worst flights on United in several years."

Pros: "Nothing, absolutely nothing."
Cons: "The flight attendants were pretty much what I've come to expect on U.S. airlines--overweight, older, and sloppy in appearance. One of them looked like she had rolled out of bed ten minutes before arriving at the gate. It was the complete antithesis to the flight attendants on Hong Kong Airlines. Ah, for the good old days of air travel. Before the plane ever took off it was announced the the entertainment system on the seat back ahead of those in comfort seats was not working and wouldn't be for the duration of the flight. Having paid an additional $239 for the comfort seat in the hopes of making a 16-hour flight go by a bit faster, this was unconscionable. The food was far inferior to Hong Kong Airlines. In short, it was the trip from hell."

Pros: "On time. Very nice flight attendants."
Cons: "Nothing."

Pros: "Not much to like on United. The boarding was the best part as the staff were somewhat helpful."
Cons: "One nice flight attendant out of the five I interacted with. I'm flying United less and less because the service just sucks."

Cons: "Had to download the United app to watch in flight movies. Then it didn't even work. The only thing that would play were the trailers."

Pros: "Empty flight so was able to relax."
Cons: "Foor has taken a dive. It was never so bad on United, but lately its been terrible. Got the same food, thrice, on the same flight without any change."

Cons: "map navigation did not show a map; instead it was air speed, distance to destination, etc, Managemwnt should check out the excellent msp navigation software on air china flights from Bali to Taipei. Why not useyhe flight time to learn some geography??"

Cons: "Gave me the wrong seats"

Cons: "Flight was delayed over and over. They then changed the gate at the last minute."

Pros: "It was what I expected, a long flight in economy. Nothing special -nothing terrible. Check in went smoothly."
Cons: "One restroom was inoperative, so there were long waits to use the restroom. For long flights, it would be nice if all restrooms were available."

Cons: "stewardess hardly asked what we need and feels like supplies are so limited when u ask for water its half and etc"

Cons: "I had a man sit next to me who was in the wrong seat but didn't move. He told the girl to keep his seat and he would stay next to me. He was so big he was in my space and had didn't make any effort to try not to spill over in my area. I had to put a magazine next to my thigh because his body was so hot it was damp! I hated the entire trip. I was cramped up and extremely uncomfortable. This is simply unacceptable to have this happen because huge people can't fit in one seat. I want these obese people to be required to purchase 2 seats because they take mine."

Cons: "Flight attendants disappear after early dinner serving. They hid in the galley until breakfast service. For a 15 hr flight, this is unacceptable. They should be able to offer snacks and drinks during the flight."

Pros: "The crew was great and the pilot kept us informed the whole trip."
Cons: "The seats are extremely uncomfortable and there s no room to move. The seat in front of you is so close that watching the TV is uncomfortable. The seat pockets have no room for anything - a bottle of water doesn't even fit in them."

Pros: "Free carryon"
Cons: "Couldn't figure out wifi"

Pros: "Boarding , good communication"
Cons: "Crying baby + woman behind me non stop talking very loud during flight"

Cons: "Flight was at 0700. Delayed until 0831 then 0900. Then we were taxi-ing for an hour. Didn't depart until a little after 1000."

Cons: "The cabin smelled like an unflushed toilet. That should be enough!!!"

Pros: "On the airplane, wonderful crews, friendly and helpful. Food was not that an important to me as much as the friendly faces helpful crew at this. Thank you UA!"
Cons: "ground crew not helpful!"

Cons: "Narrower 777 seats noticiable when eating."

Cons: "Sat in plane on runway for an hour"

Pros: "Ease of purchasing ticket online"
Cons: "The $230 change fee for a ticket that cost me $70. No recourse but to lose the money completely."

Cons: "Crew n comfort"

Pros: "The seamless service from reservation to arrival at destination"
Cons: "Would have appreciated a lower fair"

Pros: "Good staff"
Cons: "Nonpersonal tv"

Pros: "Smooth landing and plenty of cold water to drink. Movie choices are good."
Cons: "Toilets should be cleaned more often."

Pros: "United continues to disappoint. I'm turning in my miles membership. I've tried to be loyal but enough is enough"

Pros: "Food and service we're excellent! New plane, very comfortable seating and easy to use entertainment system"

Cons: "The seats were not comfortable. The special meal requested was not good."

Cons: "United delayed the flight over for 2 hours with over 24 hours of flight time. The reason was one of the crew memeber called in sick. When we showed the flight, we were told the flight has to make another stop in San Francisco thus delaying the flight for amther 3 hours. If they know hat they are missing a crew member over 24 hours and cannot find a replacement, this is a serious problem with United. They must be running a very tight ship."

Pros: "Friendly crew"
Cons: "Nothing"

Cons: "Totally antiquated 747 aircraft which belongs to the museum. Still showed movies on the screens instead of individual monitors at the seat. No wifi and United app did not work. Terrible entertainment."

Cons: "Wish I would have gotten a direct flight from Tokyo to SFO"

Cons: "The Gate was changed several times with very poor announcement. Entertainment is N/A on these type of flights."

Pros: "After I boarded, the flight experience was fine for a 16 hour flight. Service was great and helpful, lacked wifi but the inflight entertainment kept me satisfied. All together was pleasant."
Cons: "This flight started out a little bumpy. When I got to the gate I purchased 2 bottles of water (INSIDE SECURITY RIGHT ACROSS FROM THE GATE) only to find out at the end of the jetway, like 100 steps from where I purchased them, I had to give them up. Who would of thought, why would a human want 2 bottles of water before boarding a 16 hour flight, weird right, so that was really frustrating and just a plain waist of money. Thanks UNITED..."

Pros: "Loved that it was an empty flight"

Pros: "Boarded on time. Arrived on time. Fast boarding"
Cons: "A little turbulent"

Pros: "crew members."
Cons: "got delay."

Pros: "Arrive on time at each gate"
Cons: "Needed more movies"

Pros: "That it was short"
Cons: "Boarding a small plane on a cold rainy day by waking along the tarmac out to the plane. umbrellas are wet and wind insures passengers are wet before getting on board. A experience I hope to not relive. Oh drop the Asian "Style" snack and bring back peanuts"

Pros: "42 Years My father worked for United. I have seen this airline go from one of the best, to the bottom of the rest !!"
Cons: "Seats very uncomfortable for long flights. Charging extra for entertainment and WIFI ??? Food used to be good even in coach !!"

Pros: "Getting to my final destination and back. Unfortunately there is nothing else that I can say was worth it on these trip with United. Sad but true."
Cons: "Pricey ticket to a what was offered. I was actually really disappointed by what United had to offer on the flight from San Francisco to Hong Kong and back. An incredibly old and outdated aircraft for a 15 hour flight it's unacceptable for the price that was charged for the ticket. On my way back from Hong Kong my seat located at 54A had the headphone connector not working, leaving me with no audio whatsoever other than "I'm sorry" by the flight attendent. Really?? Anyways, had really bad and disappointing experience with United on these treat. Would NOT recommend to anybody. Time to update your equipment UNITED or look for competition."

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COVID-19 information

Safety measures for airlines flying from Hong Kong to Charleston

Airlines flying from Hong Kong to Charleston have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Hong Kong to Charleston

Mandatory masks

Masks required on board, masks provided on flights from Hong Kong to Charleston

Social distancing seating

Middle seats unavailable to book on flights from Hong Kong to Charleston

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Hong Kong to Charleston

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