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If I can I will always try and fly Jet Blue in the future. The staff was great, the seats were nice, comfortable and spacious.

When I boarded I was dehydrated and asked for some water. She Gave Me 2 Bottles AnD Kept THE coming!

Friendly stewardist

My flight was delayed for close to four hours. Staff at the airport did not keep us updated about the flight changes. Nothing was offered to passengers as compensation for our missed family activities, wasted time away from out loved ones, etc. This is my first time flighting with United Airlines and I did not have a good experience.

Crew were assholes, boarding was delayed an hour, flight was diverted, arrived about 3 hrs late. Overall a very horrible experience

Crew was ok, did their best considering the circumstances, but even they were getting aggravated and were short with the passengers near the end.

The Washington airport is horrible. The gate we left from was not a gate but a series of doors that buses came to. This wouldn't be so bad if they were able to handle it in an orderly way, but the airport showed complete incompetence in organizing anything and there were people everywhere trying to find the right door which kept changing on them, and the times kept changing...it was a mess. Then, when we finally got on the plane and were about to take off, the air traffic control tower called and said that their flight path was incorrect and to not take off...but didn't give them a new flight path for nearly two hours as we sat on the runway. Nationalize the airports in DC, fire the whole lot and start fresh, I'd say.

On time

Public announcements inaudible

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

ground crew kept us informed about the delays

Flight was delayed

Wonderful

That it was short

Boarding a small plane on a cold rainy day by waking along the tarmac out to the plane. umbrellas are wet and wind insures passengers are wet before getting on board. A experience I hope to not relive. Oh drop the Asian "Style" snack and bring back peanuts

I liked that it got me to my destination

No entertainment, really uncomfortable, arm rest don't go up, planes are not cleaned from previous passengers, flight attendants hardly smile and don't interact as much as other airlines, delayed flights every time I fly with United.

slept the whole way, seat had good space.

Flight was over an hour late.

TV!

left a little late

Plane was painfully cold

The cold. Ordinarily I think that JetBlue is marvelous Adrian

There was no food or entertainment options so should have a N/A option

Boarded on time. Arrived on time. Fast boarding

A little turbulent

The Gate was changed several times with very poor announcement. Entertainment is N/A on these type of flights.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

It was ok.

They lost my husbands luggage from Morgantown to Charleston and we sat for about 10 minutes with no gate in Charleston when we landed!

I arrived two hours early to the airport as specified and arrived to find out my flight was delayed by over four hours. So my daughter and I had to sit in the airport for over six hours.

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.

The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.