I liked having the built in screen on the a321. Americans streaming service has lots to offer but the built in screens have more choices. I get why they want to just offer the streaming but I appreciate all the choices! There was a group number enforcer at the gate to make boarding more organized! She was polite but told the mobs that try to use the premium line to wait their turn.
I asked for upgrades to and from Chicago. I’m a gold member and fly for leisure fairly often. There are so many people looking for an upgrade these days that you’re rarely getting the opportunity
American wins tge coach torture contest!
The snack selection and lack of entertainment
The crew was lovely. Really nice, and did a wonderful job with the cart service.
We ended up being deleyed about 30 minutes, in damp weather. It's not like it was snowing. Not sure why it took so long. B/c of baggage charges now everyone brings a carry on. This seems to slow the process of boarding as know passengers are asked multiple times to check baggage (for free, which is the one nice thing) before boarding b/c the overheads will be too full. Group 6 which I was in seemed like it was just the rest of the plane. Super busy, took me forever to get to my seat all the way in the back. Why don't airlines reverse board? People sitting in the back should board first. I feel like this would save so much time.
BWI check-in crew is not friendly, not related to Japan Airline.
inflight service, F&B, new planes, checkin, connections
no jet away at deplane. Stairs are clumsy
The flight left > 2 hours late from JFK to Abu Dhabi, and my connection was changed midair. Instead of changing it to the next flight, they changed it to a flight 16 hours later so I missed my entire day of meetings. The paid internet did not work inflight so I couldn't check my connection or receive emails. The crew was not friendly, and they also wouldn't give anyone any information about their connections during the flight, which resulted in ~80 people rushing the crew and the desk. It was very messy.
Crew was nice
The behavior of crowd and no leg space
The crew das really nice
Every thing was good
The crew was gracious and the dinner delicious.
Didn’t have much choice for vegetarians.. food was not good atol
Every thing was good
I couldn't catch this flight because the previous connecting flight was canceled.
|Flights Arrive in||Charlotte Douglas|
|Flights Depart from||Hong Kong Intl|
|Airlines||American Airlines, Etihad Airways|
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