Clean, friendly staff, and delicious food
Highly efficient and great service
Had not flied in a while. Overall ok. But it is frustrating when there are multiple fingers in the equation. Jim
All liked. It was very good 😊
Pros: "The crew was definitely amazing. Extremely polite and always have a smile on :-)"
Pros: "The service and food was great. Plains are new."
Pros: "The seat was very spacious"
Cons: "More space to put things"
Pros: "We were seated together as a family even though we were not able to reserved any seat"
Cons: "Food could be better. Especially the easily digestible meal. It was mostly mush so it's more easily chew meal"
Pros: "Complementary sake and great rice cracker snacks."
Cons: "Come around more often to collect trash."
Pros: "I like the guy who’s checking me in he’s very kind."
Pros: "FA service with a smile. All pleasant and nice to deal with. Windows are button controlled."
Cons: "Economy meal is not that great. Boarding should be by zone or by seat number."
Pros: "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
Cons: "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."
Pros: "Discipline and friendly tone of stewardesses... seats perfectably comfortable... organized and well done!!! I will fly japan airlines every time I fly in the future!"
Cons: "My wife did not particularly like your choices of breakfast... she just did not understand the food"
Pros: "Food is better than most other airlines. Seamless check in and boarding"
Cons: "Seating space is quite cramped"
Pros: "Food Service Crew actually cares about you"
Pros: "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
Cons: "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
Cons: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
Pros: "The seats were quite small but other than that it was a nice flight. The crew was very nice."
Pros: "As expected from JAL, the flight was amazing in every way. The food (the Japanese meal) was not typical airline food, it was actually very good. The courtesy packets had many useful items including eye refreshers, lip balm, and the bathrooms were kept very clean and stocked with both mouthwash and toothbrush/paste. All together as flawless and comfortable an experience as possible on a commercial carrier."
Cons: "There was nothing I didn't like, but if I could make a suggestion it would be to offer a larger selection of movies and shows on the long-haul flights. Also the cabin twmperature was a bit too warm but I understand that might vary from flight to flight."
Pros: "All was efficient but no standout"
Cons: "Nothing was bad enough to mention this column"
Pros: "everything was perfect!!"
Cons: "Didn't get to go. Thanks for selling me worthless insurance."
Pros: "Good service, good food. On time arrival. Comfortable seats. Great airline."
Pros: "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
Cons: "The food was no better than any other airplane food."
Pros: "Great service and comfort. Great food. On time."
Cons: "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."
Pros: "Excellent overall, crew is very attentive and courteous. Food is better than most airlines Every thing is fine. Boarding is orderly. Crew very courteous. Movie selection is good.. We have been flying JAL for a few times and never regret"
Pros: "Very professional staff, on time schedule and a beautiful plane. I would give them 20 stars if I could. It puts US airlines at shame."
Pros: "We were coming back from treking in Nortwest Viet Nam. JAL upgraded us to business class (ie, sleeper bed) for the Ha Noi to Tokyo, and gave us good seats on to HNL. FOOD was the best. Next time we'll try HNL-SAI entry to Nam. The Boeing 787 was a great ride to/from Ha Noi, particularly with JAL service."
Pros: "Everything was on time. Crew was outstanding."
Pros: "Extremely nice flight attendants, little toothbrushes in the bathroom, pretty decent meals. I would definitely flight with again."
Pros: "Economy seats were extremely comfortable and roomy. What a difference that makes."
Cons: "Movies available tended to be either action/terror/suspense, or old movies. Very few real dramas."
Pros: "The crew were the nicest group of flight attendants I have ever encountered. The offered assortment of snack during my flight. I got a scented warm hand towel before they service me a meal. They even use real silverware in economy"
Cons: "The only thing I didn't like was the temperature of the plane. It was quite hot (felt like 75 degrees inside)"
Pros: "Comfort seat, decent food, polite service"
Cons: "The movie selection, my electrical outlet didn't work and they took my phone away from me to charge it in economy plus but did not allow me to come with my phone. The food wasn't very good either."
Pros: "the crew was extraordinarily helpful in getting me through customs with my luggage which i was lead to believe did not need to be looked at in Tokyo because it was checked through to Osaka by finding me taking me back through customs and onto the flight in time for its departure. JAL's crews on both flights and the ground personnel were very courteous and always extremely helpful."
Pros: "The ground crew in HKG airport was really helpful."
Cons: "I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation."
Pros: "Soft chair."
Cons: "The stewardess was been chatting with the passenger the whole time and she called everyone a "darling." You have to pay for your snack and there are no entetainment. But like I said...I don't care because it's only a short flight. What I care is the flight being delayed."
Pros: "Service & seats are great."
Cons: "The connections were a bit late, making the long trip longer!"
Pros: "Cathay and JAL Provided excellent customer service throughout the the flight. Everyone did an excellent job and went out of their way to make sure I made flights and had what I needed."
Cons: "Some crew members from Hong Kong better make more effort to improve service skills."
Pros: "Attention given to each passenger by flight crew."
Pros: "The boarding was efficient. Cabin and lavatories were clean."
Cons: "The interior seems dated, with old-school channel based entertainment system, unlike the ondemand IFE most Asian airlines are equipped with. Meal service was also very slow - took over 50 minutes to serve the economy cabin. There was no choice of main available.. Main was an array of fish cakes type street snacks. It was edible but not impressive."
Pros: "Good food, and entertaimet!"
Cons: "Chair is way too hard."
Pros: "The crew was very well mannered."
Cons: "Trying to find the JAL counter at Hong Kong International Airport. There is no counter for this flight since it is run by Cathay Pacific."
Pros: "For a red eye flight we still got fed a lunch box."
Pros: "The crew was professional and super friendly."
Cons: "Our bags had arrived early, and were waiting at the service station. However, there was no one there in the rooms and our stuff was left outside the door. We have pictures of our bags left out. It’s kind of a bummer that our stuff was left unattended. Someone could of grabbed it."
Cons: "Food and entertainment could better"
Pros: "Flight attendants were amazing and so service oriented!"
Pros: "Comfort as usual"
Cons: "No idea"
Cons: "Less announcements to interrupt the entertainment."
Pros: "The cabin staff were extremely caring."
Pros: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Cons: "No complaints, I would say....ANA the best,!"
Pros: "Great planes, very clean toilets, very efficient and extremely polite crew."
Cons: "No paper towels in the bathroom"
Pros: "Everything on time"
Cons: "no outlet to charge phone"
Pros: "Comfortable seat space and food is great"
Pros: "Flight attendants were incredible!"
Pros: "The service...the food...the entertainmrnt....tq tq tq"
Pros: "Everything was as I paid for. All the planes left on time. No issues."
Cons: "What can you expect in economy?"
Pros: "The crew were helpful, attentive and nice. There were vacant seats so i was able to change to a more comfortable seat."
Cons: "The food was horrible. The selections for movies is quite limited."
Pros: "The crew were helpful and nice. It was comfortable."
Cons: "The food was horrible. The movie selections were quite limited."
Cons: "19 hours overlay in ORD. I had to check out all luggages again. Terrible."
Pros: "Configuration of your 787-800 Busn./ Class,was nothing more than an updated 707 from the past. Crew was good food was average. A flight I may avoid."
Pros: "Staff were pleasant. Flights left on time. Really enjoyed the ANA lounge in Haneda."
Cons: "The food met airline standards, which are generally pretty low."
Pros: "Same thing"
Cons: "I did not like in air port new Delhi my suite case was a damaged Told to air port employee he said may stuck in belt."
Pros: "Great service"
Cons: "Interior show signs of aging"
Pros: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
Pros: "Food was served with metal utensils."
Pros: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Cons: "Would like to listen to ATC"
Pros: "Enough room for relax, I love this one"
Pros: "NH817 NRT to PNH was one of the best crews ever. Every need was met. Best customer service. NH818 was good too but the attention and attitude was slightly below. Travel Dates: NH817 09/1/2017, NH818 09/04/2017."
Cons: "Very good overall. The entertainment could you a little more choices."
Pros: "Friendly flight attendants, clean toilets"
Cons: "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
Pros: "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
Pros: "Good service Soft landing Clean"
Cons: "Not really"
Pros: "The airline made sure my family sat together when I couldn't get seats together online. The food was waaaaaay better than the US carriers, and the service was impeccable. 5 stars for ANA all around!"
Pros: "The large windows on the 787 are really a big plus for someone like me who likes to look out the window. To have the added ability to dim the window progressively is just too cool. Even if the sun is bright, you can still look out and enjoy the view. I love this feature of the 787 and am always a little disappointed when I'm back in any other aircraft."
Pros: "The crew was very friendly and attentive. The food was generous and very good"
Cons: "There really wasn't anything I didn't like"
Pros: "Great customer service and very kind staff!"
Pros: "The stewardesses were always smiling and very engaging!"
Pros: "Very clean plane. Nice and comfortable. Staff was very friendly. I would love to fly again with ANA. Terrific entertainment system and movies."
Cons: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve."
Pros: "Crew and service was awesome"
Cons: "Not enough choices of entertainment"
Pros: "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."
Cons: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
Pros: "Very pleasant. I upgraded to economy plus so that was a bonus."
Cons: "United did not allocate to code share flight on correct date. I was rufused to be on the board at the ticket counter and ANA code share company ask to call to united 1-800 #. I missed the flight and ended up buying one way ticket from other air line with my own expense."
Pros: "Good Business Class, will fly them again. Excellent service."
Cons: "No meal served upon take off, snacks only."
Pros: "Always happy to fly ANA but wish I cold fly direct from Vancouver to Okinawa. and return. Kansai? I fly there three time a year."
Pros: "Nice new plane"
Cons: "Delayed boarding"
Pros: "The crew"
Cons: "No food available only drinks"
Pros: "Very nice flight. The plane was in great shape and the stewardesses were very nice."
Pros: "everything was so smooth!!"
Cons: "entertainment : wish there were more japanese comedies!!"
Pros: "Young, pretty, and charming stewardesses. :-)"
Pros: "Need to step it up with the food, don't have time for shitty service this day and age"
Cons: "Getting overcharged on surfboards, shitty food, should have free wifi give me a break"
Maybe an instructional sheet on the use of the "ICE" channels - specifically movies
Pros: "Seats were comfortable"
Pros: "Emirates is the best airline I have traveled with. The Dubai Lounge and general service is just outstanding"
Pros: "Crew were rude and kept ignoring me"
Cons: "Crew member needs to be more friendly and accommodate when things go wrong"
Pros: "Emirates does it with class, consistently."
Cons: "Wanted some tomato juice, but they didn't have it..."
Cons: "2 hour delay sitting in Bangkok airport due to sick passengers and their luggage getting off"
Pros: "Loved the service and the movie options."
Cons: "The food was just okay. It was pretty bland."
Pros: "Comfort and food, good seats but extra cost."
Cons: "Bad value Internet in this day and age."
Pros: "Great service!"
Pros: "Dinner portions were too small."
Pros: "Jumbo jet plane was fantastic."
Cons: "None for now"
Cons: "Delays boarding meant we were almost 30 mins late arriving in Wellington. Cramped seats on Qantas 737 plane"
Pros: "the food is excellent"
Pros: "Flight timing"
Pros: "We landed"
Cons: "Cramped, terrible food."
Pros: "good entertainment, great staff"
Cons: "plane a little older, but all in, it was fine"
Pros: "Comfortable seats, nice crew, good entertainment selection"
Cons: "The boarding process by bus transfer in Dubai was quite long and convoluted. The food options were limited and overall low quality"
Pros: "Fast boarding, seating space ok for long legs, variety of entertainment, many food choices"
Cons: "Crew is way less friendly than before, many extras gone (wet towels before plane starts, no more offer for further drinks by crew), things are collected while halfway in air (blankets, earphones)"
Pros: "Business class setup Bar Staff"
Cons: "Being seated 5 rows and a bulk head away from my wife. Configuration of Two class A380 business class is at the back of the plane with all that increased movement and you have to wait for economy to exit before you can get off. Your diluting the benefits guys for economy profits."
Pros: "Good entertainment. Good vegetarian selection of food. Polite and friendly crew."
Pros: "Friendly crew"
Cons: "Service from crew slow and when you ask for something they sometimes forget to bring it"
Pros: "Good space and entertainment. Crew was excellent. Really enjoyed it."
Cons: "Food. It’s plane food wasn’t impressed."
Pros: "Entertainment offer was great. Live channels, talks, movies, etc..."
Cons: "The service... it was almost a 7 hours flight, the crew brings you your food and that's it. I needed to ask more than three times to get water, again and again, I can't understand this behaviour at all. They treat you extremely bad unless you fly business with them. I felt uncomfortable and didn't like this behaviour at all."
Pros: "Emirates staff gone out of way to accomodate my seat. Even all the counters were closed. Excellent passenger service."
Pros: "The planes are always beautiful, clean and atmospheric. The staff is always polite and friendly, and well put together. Never have I ever had a bad experience with Emirates."
Cons: "it was late and it was not informed until we all sat."
Pros: "The flight didn't feel long at all since I was very comfortable throughout. They offer good on-flight services and an endless list of movies to watch. I give this 9/10."
Pros: "The staff near Baggage check-in area are always rude with the customers, it also happened to us in the past."
Cons: "Very very poor customer service"
Pros: "Everything was good"
Cons: "What id isn't like is some people will sleep by the time we reached Dubai we missed some important information about the changes in the gates of next flights , they could have announced it just before landing one more time"
Pros: "Nice crew"
Cons: "Not enough space to sleep .. ppl infront put their chairs ally's the way back n I could barely move"
Pros: "Very relaxed, good food and beverages. Loved the bar/lounge area. Staff very friendly and helpful. Will definitely fly Emirates again."
Pros: "The service was excellent. Plane comfort make the flight a pleasent one and less tiring."
Pros: "Emirates is an excellent airlines. Excellent service, comfortable seats, great food, etc., etc."
Cons: "Too many crying babies."
Cons: "My seat was changed after I had booked and paid for flight."
Pros: "Affordable price"
Cons: "Unfavourable flight schedule- Midnight arrival.. tired."
Pros: "There was sufficient legroom at the seat. Amenities were provided to remain "fresh". Not computer literate, the entertainment was more than adequate."
Cons: "I told the flight attendant while boarding that it was not appropriate to have very little children on a flight of this length. Much to my chagrin, an Indian woman had two howling urchins one row in front of me. These howling urchins proceeded to scream their lungs out for 11 of the 13 hours of the flight!! One of the babies was so small, it looked like she had just pushed the critter out earlier that day!! Had they told the Indian woman to drive or swim to Dubai, the ratings would've have been excellent. I did not pay good money to have to sit in a NURSERY!!!!!"
Cons: "When at the Dubai plane got delayed for 3 hours they did not make the announcement and nobody knew what is going on. That main man at the counter did it behaves the way they should. More then 3 hours delay with 500 people have lots of questions. Need to answer with lot of patients. The manger behavior was not appropriate with one lady with the kids."
Pros: "Great food and entertainment options on this flight. I appreciated that the flight crew asked all passengers to close the window drapes so we could all sleep. The chairs in economy seem to lay back further than other airlines which made it more comfortable."
Cons: "i would like to be upgraded I first class (for free)! :)"
Pros: "Everything was Great !!"
Pros: "Great menus, get you all excited. Variety, interesting dishes. Generous with wine and drinks."
Cons: "It's... airline food. Doesn't live up to the promise of the menu. Cooked too long ago, reheated too much, ... I understand that they have constraints, that's what you get when you want to eat in the sky. But I have eaten better food in airplanes, in economy."
Pros: "Great leg room in economy, plane A380 very new and modern."
Pros: "Lovely aircraft loads of space"
Pros: "Most the food is ishen food . Should be difrant"
Pros: "surprisingly the high definition 17inch screens and the plenty of movies was essential"
The flight was excellent. more staff at the check in and proper lining up would have been better.
A quality of airline is determined on how they handle things when something goes wrong. My 1st flight was delayed by 5 hrs and I missed my connection. This was applicable to all connecting passengers on the flight. There was no communication on what was going on. It would have been helpful if somebody made an announcement that they are working on rebooking and asking us to be patient. There was a mad dash at the rebooking counter with almost 200 passengers crowding around 3 booking agents. There was no crowd management. The message I got from them was inconsistent as well. Just a total mess. When things go well, Qatar is a great airline, but when things don't go well... they absolutely suck. I had a 14 hour layover in Doha because of Qatar's fault and they did not provide hotel stay and I was business class passenger who payed top dollar for this shitty service.
I book every time Qatar when I m going to india because it’s good service nd cheap tickets
Pros: "Yes. the crew was amazing, respectful and seats had adequate leg room. Entertain equipment was working."
Cons: "Same advertisements before each movie could play were annoying to me."
Pros: "crew was so kind and lovely with our daughter"
Cons: "food was fairly rough from Doha and the wine options in economy on all flights were terrible"
Pros: "Every things was great ."
Cons: "Delay delay delay and i have to stay in hotel"
Pros: "Crew, food."
Cons: "Dulles airport - yes, not directly related to the airline but Dulles is over capacity. Some should consider BWI - Baltimore Washington International that is little further but still a good airport."
Pros: "Crew and qsuite were top notch. The dine on demand is the best. One little nip pick. The crew knew I was going to sleep. It was a 1:20am departure flight and did not offer to make the bed/mattress..."
Cons: "Wish we could’ve park at the gate instead of bus over to terminal. Given Doha is their hub, should have been able to accommodate that. Also, do they update the movies every month? Still the same movies as in June."
Pros: "crew was amazing.. seat are comfortable"
Cons: "if the food includes children meal ."
Pros: "The crew was polite and professional. The seat was as comfortable as it could be for economy."
Cons: "No complains. Qatar has always been my preferred airline."
Pros: "Plane design was nice"
Cons: "Selecting food online was misleading; felt we had to select something then. We learned later that it was just special diets that required online selection."
Pros: "Crew was good and helpful. Food was good. Seats were comfortable."
Cons: "They could have given me an other flight so that I could attend the wedding I was going for. I gotta flight after 12 hours and 10 hours lay-off in Doha. Even if I didn’t get that long layover, I could have been able to attend the wedding."
Pros: "The flights attendants were very helpful and polite. What I enjoyed the most was the level of comfort I had. I was able to sleep for almost the entire flight. That's why it felt like it wasn't even a long flight."
Cons: "We did leave a little late but it was out of the control of the pilots and flights attendants."
Pros: "The crew was very polite. Being able to track flight path. Assortment of videos. Plain was very clean. Blankets, pillow, headphones, and all beverages free of charge."
Cons: "The food was not good. Not very much leg room. Did not like the 15 lbs. carry on weight limit."
Cons: "Nicmze clean aircraft with goods legal room in economy"
Cons: "Food service was poor; food trays were arranged in a sloppy way; in fact the tray that came to me was not clean at all. First meal service from Doha to Washington (IAD) took nearly 2.5 hours to reach my home after the service started. The male attendants were sloppy, not well organized. When asked why it takes so long, the answer I got: "We were not prepared to meet the customer's preferences." But that does not excuse the long delay in serving row 36."
Pros: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Cons: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."
Cons: "There was not enough tome to catch my connecting flight and I had to stay in the airport an additional 6 hours and had to stay the night in the hotel and then get to Portland on another airline 21 hours later than planned."
Pros: "Food service was good"
Cons: "Flight was delayed leaving LAX and was about an hour late to arrive at Doha. Fortunately, despite the 45 minute window for connection, I managed to get my connecting flight to Islamabad thanks to good support from ground staff in Doha"
Pros: "Every thing is good in Qatar airways"
Pros: "Films Service"
Cons: "Not enough films"
Cons: "Screaming children; not the airliners fault"
Cons: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Cons: "Food was awful and two out of four family members have been sick. One on each flight"
Pros: "It was really good, crew helped a lot me n my baby, it was not difficult to travel alone with my baby"
Pros: "They printed all 3 of my boarding passes for my connecting flights when I first checked in, made me worry about less"
Pros: "Good amenity kit. Decent food offerings. Great range of alcoholic beverages"
Cons: "Business class crew were overstretched and inattentive. Had to find my own seat and flag crew down for hot towel."
Pros: "Quick boarding, good entertainment choices."
Cons: "Food is below average. Very salty tofu salad, and they keep giving the same food in every leg."
Pros: "I had high hopes flying Qatar Airways for the first time but I suppose they are bound to have the same uncomfortable planes as everyone else now."
Cons: "I was annoyed that I could not put my carry on items in the bin above my seat. I was in front of the bulkhead so there was no other place to store my items except the overhead bin and the flight attendant took the space in my bin for some baby items she thought she might need for another passenger. I had to store my personal items away from my seat."
Pros: "Crew was helpful On Time Flight Clean aircraft Good food"
Cons: "seat was not much comfortable"
Pros: "Again, the crew were top notch"
Cons: "Comfort and available entertainment were so-so"
Pros: "Airport staff were friendly, Flight crew were good. I was in an exit row so I can't comment much about normal economy, but my legroom was fine. lots of movies to choose from. Deplaned onto a bus, that took us right to the Transfer Security which saved me a recently long walk."
Pros: "Great on board bar"
Pros: "Their food and crew was good."
Cons: "Seats are very small now and the entainment system was all messed up that day for the whole plane. We were trying to watch something else and system was playing something else."
Cons: "We landed 30 minutes late, with no explanation - even though we took off on time. Even with a short dog leg over Iran, we should have been able to make up any delay over an 8 hour flight"
Pros: "Attention to detail and attentiveness of the staff was par excellence in the business class"
Cons: "Transit time was too close with my connection"
Pros: "Ground Crew was friendly and did adjust my seating."
Cons: "Food quality was average. More choices needed."
Cons: "The boarding was not handled properly. There was a 40 mins delay, keeping in mind it was never mentioned on the screens. When seeking guidance from crew members about the flight's boarding different answers were given at different time. First it was no delay, just the plane getting closer to the gate, later followed by a 10 mins wait that later became over 30 mins. Once we finally made it on the flight, when requesting a beverage the only option given is water or orange juice and if you have any dietary restrictions (even when providing said information to the airline) you will remain without food on the shorter flights."
Cons: "Narrow seats and little legroom."
Pros: "Service & cleanliness."
Cons: "Nothing I remember."
Pros: "High quality gluten free meals (best I've had on Qatar Airways)."
Cons: "Seating needs to be more spacious."
Pros: "Wonderful friendly service yet not overpowering. Clean airplane esp. clean bathrooms with efficient amenities. Fruits were sweet."
Cons: "Must include the latest films. I find the Hollywood films rather passe. Main courses not to my liking. The fish was overcooked and became very fluffy. Yes, fluffy is the word. Salmon was too salty. Asian food was not up to standard."
Pros: "On time, good crew, easy connection."
Cons: "Hard and tight seats for such long night flight."
Cons: "Greedy airline! Qatar Airway is a hyper money hungry scammer who catches customers to rip money off from and creates a super tedious and painful experience for customers to ensure their private gains!!! Qatar Airway was delayed for more than an hour at the first departing airport! NO APOLOGIES OR MUCH EXPLANATION OF ANY KIND!! This is just how mindful and courteous they are. It sets the base tone of what this airline is made of. Then at the connecting airport, they closed the gate minutes before the departing time claiming the gate closes 20 minutes before the departing time, knowing they are leaving customers behind who has checked in and just haven’t arrived at the gate yet. And I arrived the gate minutes before the departure time. They can’t wait?! If so, why is it ok for them to delay for an hour without any explanation not to mention apology? Sure there are RULES. But remember what kind of airlines will have tons of rules that will guarantee you to fail?! Almost always the most shady, scammy and money hungry airlines who use ridiculous or ad hoc made RULES to set pitfalls for customers and ensure their profit gains by doing so!! Remember those European cheap airlines?!! They have tons of rules. You are set to fail even you have a smaller bags than some passengers who passed the gate without penalty. You are just unlucky – they set eyes to catch opportunities to rip you off whenever they can and whenever they are in the mood to be able to come up with lame excuses. With normal airlines, you realize your luggage which has been slightly overweight or over sized will be able to pass through without incurring any penalties. So any saying of rules are lame excuses and are shitty airlines’ lame excuses. The thing is good airlines will delay their flight a few minutes to wait for the passenger. If this is considered too needy of a requirement, then what happens next will shock you and reaffirm you how wrongful and shady this airline is. After missing the flight despite you arrived before the departing time, you have to purchase a full price ticket in order to fly again. As I declined to fly with them again since the ticket is too pricey and repurchased a ticket with another airline, they came up with an excuse that in order to release my luggage, they have to reissue a new flight ticket: so I have to pay both a luggage release fee and a flight ticket fee!!! What a gold digger Qatar Airway is haha. Luckily as I protested, they eventually didn’t make me to pay for a new flight ticket fee except a luggage release fee (really?). The sales office quoted a price of $250 to the luggage office. Then it took me a few minutes to get to the sales office. Strange thing happened, despite I mentioned the communication they are aware of, they are trying to find some “RULES” again to validate that I have to pay for an air ticket. I emphasized that is not the case. As I get irritated, guess what they did? They managed to come up with another excuse that in or"
Pros: "The inflight entertainment didnt work at all. Food choice was pathetic."
Cons: "Food and inflight entertainment"
Customer service was lacking when we missed our connection
Pros: "More or less on time"
Cons: "Outdated aircraft. Flight took longer than usual."
Pros: "comfortable seating, friendly helpful crew, good food"
Cons: "sometimes too cold sometimes too warm"
Pros: "Amazing food, There were pillows, blankets and earbuds on every seat. Really a great flight overall and I would fly with them again."
Cons: "The only minor complaint was that the seats are so small that when the person in front of you reclines, you literally can’t get out of your seat."
Pros: "Swiss is aways good"
Pros: "Always like flying Swiss business class. Great service, good food and a great lie flat bed"
Cons: "they cancelled letting me fly"
Cons: "Old plane, rude crew, checked bag was not included in price. I did fly Swiss to LA last year and it was amazing, i don’t know what happened since."
Cons: "Our flight to Zurich was canceled and we had to take 3 flights to get to San Diego instead of 2. It was a huge headache. None of our flights were even with Swiss."
Pros: "Swiss Lounge, food excellent."
Cons: "everything was very good"
Pros: "Great airline overall!"
Cons: "No leg room due to the airplane box under the seat in front of me. Very difficult to straighten legs out, difficult to get comfortable."
Pros: "Nothing about it"
Cons: "They didn't even take us!"
Pros: "The crew was great. I was lucky to get a comfortable enough seat. Not the one I actually booked and paid for but still it was ok."
Cons: "I was told I was placed on standby for this flight despite the fact that I booked this flight and paid extra for the chosen seat far in advance. The boarding was chaotic. Very poor communication. The flight was very delayed."
Pros: "on time, quiet, nice screen, fast luggage delivery"
Cons: "no foot step available at the seat, uncomfortable for small people who’s heels can’t reach the floor"
Pros: "Quick flight"
Cons: "Small plane with very uncomfortable thin hard seats. Could feel the ride on this plane. Food not great. No entertainment on board."
Pros: "Good food for economy , good selection of new releases movies included , small seat and leg room but not terrible"
Cons: "Made us check our carry on bag because it was too heavy and was told to get it from baggage claim on our connecting flight for it to never show up then waited in line for missing luggage for them to tell us they transferred it and would be waiting at the final destination"
Pros: "On time and good service!"
Pros: "Though our flight got delayed, we arrived almost on time."
Cons: "Because the flight was delayed, boarding seemed a bit chaotic. Everybody tried to board at the same time. The seat had technical issues - it would either recline or be upright. The crew had to spend quite a bit of time trying to figure out how to return from a flat bed to the upright position. Entertainment was re-booted 3-4 times during the flight to get it to work consistently."
Pros: "Absolutely amazing transatlantic flight with Swiss as always"
Cons: "We (parents) were business class, but our two kids in coach, yet Swiss doesn’t allow “guests” in the lounge. Hmmm. What a bunch of BS."
Pros: "Easy, quiet boarding and flight, USB port available, audio and sound were working, nice movie selection. Friendly and helpful crew, assisted with cough crisis"
Cons: "Seats from JFK to Zurich were a little bit squeezed."
Pros: "Efficient check-in, boarding and on-board experience. Great seat and entertainment. Food also very decent."
Cons: "I find Swiss’ pricinh policy for on-board internet totallh ludicrous and an outright insult. Also, I sometimes appreciate a bit more empathy in the way things get announced - no announcement for security video or when they disrupt a movie with their Swiss commercial clips - they just turn it on. Not abtreat experience."
Cons: "I am a frequent flyer from HK to Western Europe and it’s a problem transversal to the majority of the airlines. Service quality drops significantly when coming to Asia. Flights to Europe provide exceptional service."
Cons: "I have just had the most unpleasant experience with Swiss Air and feel that anyone on FB should be very careful when dealing with this airline. I am a Gold Member of Star Alliance for more than 20 years and have flown dozens of times on Swiss and would expect courtesy and consideration in return for my loyalty to their airline. Their flight from Hong Kong to Zurich leaves at 00:15. I mistakenly booked this for Nov 9th instead of the intended late evening of the 9th which then turns out to be Nov 10th. When I discovered my error, I called Swiss at least six times to explain my error and ask if my son could stand by for the same flight on the 10th or even apply the amount to rebook the same flight the next day. ZERO flexibility or consideration. Missed flight, lose entire value. Start from scratch. Astonished that an airline that claims to be serving their customers would treat me this way. I travel through Europe at least 6-10 times a year from Asia. I will now route through Frankfurt, Munich, Paris, London, Vienna, Instanbul or even Moscow before ever going through Zurich again. I encourage anyone making travel plans to be very careful when considering flights with Swiss Airlines. Perhaps this treatment of a loyal customer explains why they went through bankruptcy already once."
Cons: "All was great"
Pros: "nice chocolate."
Cons: "The tv screen for my seat was semi-broken, and the UI for it was poorly designed or just old. Lufthansa was much better."
Pros: "On time departure. Nice crew Meals were fine for airline food. Would take again."
Cons: "Tight connection on Zurich."
Cons: "The seats in economy were unbearable for anyone of normal size, as I am. It is not possible to sit in even bare comfort in them. Obviously I'll have to find another airline or factor a size upgrade into the price"
Cons: "Seats too small/legroom."
Pros: "I love the fact that there are no communication barrier...everyone that I spoke to knows English!"
Pros: "Once staff arrived all went well."
Cons: "The flight was scheduled for about 1pm and we arrived with another connecting flight to the Athens airport at 8am as that was our only choice. No staff arrived until 11am to check people in and take baggage. We were flying business and would have liked to check in earlier and make our way through security to the business lounge but could not and had to wait for three hours. It would have been nice to have one person on duty."
Pros: "The chocolate"
Cons: "The entertainment system in the main part of the plane was not working luckily I had a good book otherwise I would have been very upset."
Pros: "Food wag good, plane comfortable"
Cons: "Transfer at Zurich"
Cons: "Newark airport is awful. Can't get food, can't get coffee, can't get a newspaper. I would try to avoid it."
Pros: "Has been 6 days and my luggage is still lost. Doubt I will see it again. It did have a nice luggage tag on it with all the info needed to track me down."
Cons: "1stly the lady at the check in was not nice [ i should have gotten her name -] she was rude and quite 'authoritarian' which is uncalled for- when you have paid an expensive ticket are just trying to check in. then I checked an extra bag - and could not pay where i checked in. i had to go to another counter to pay - there was a line and it took a good few extra minutes - and i still had to get thru security. if you can pay at the check in counter this would avoid this extra step. i was really not happy about it swiss air needs better efficiency and better customer service"
Pros: "Your crew is amazing."
Pros: "food and crew were excellent: good meals, free wine."
Cons: "Screen was dim and low-resolution, controls slow and hard to use, no power outlets."
Pros: "overall very satisfied"
Cons: "no issues"
Pros: "We were worried based on negative reviews on SWISS we had read prior to our trip, but they were WONDERFUL!! We flew coach from MIA to CRETE, two stops and 13+ hours of flying. The seats were as roomy as coach gets, but comfortable, reclining further than Delta or AA in my opinion. The food, drinks and snacks never stopped and were tasty!! Including a delicious Swiss chocolate a the end of your flight! They were so attentive! The attendants were all kind and polite. In fact, we had someone sit in front of us on our flight home who culturally didn't bath/wear deodorant and VERY malodorous and we asked the flight attendant if we could move. As soon as everyone boarded and she found two open seats for us, she moved us right before take off and we had a wonderful, great-smelling 10.5 hour flight!! LOL"
Cons: "There seems to only be 4 (plenty) bathrooms right in the center of the coach area of the plane, but with the flight attendants constantly serving drinks and food, you really had to time it so you could get to the bathrooms when they weren't in the aisles. Trust me though, this is hardly a negative and I will happily fly SWISS over and over!!!"
Cons: "It wasn't Swiss//"
Pros: "everything, the crew, the journey, the food and the entertainment as well"
Pros: "Great crew service, attention to detail, very responsive and efficient"
Cons: "1 hour departure delay from Zurich and did a poor job explaining the cause ?? Movie options available for passengers were limited and not very interesting to watch?"
Cons: "Once again, my flight was late. Four out of the last five trips to Barcelona Swiss had a significant delay (longer than the duration of the trip itself) on at least one of the segments. It's getting a bit hard to believe actually."
Pros: "Always replacement"
Pros: "Crew was excellent, and the food was both ample and appetizing."
Cons: "The boarding process is a little chaotic for the economy cabin since there is no distinctions by zone or seat row. The result is a bit of a surge when they first announce the boarding of the cabin."
Pros: "Comfortable business class"
Cons: "Food was not too great"