|Avg. Flight Duration||12h 20m|
|Flights Arrive in||London|
|Flights Depart from||Hong Kong Intl|
|Airlines||British Airways, Royal Brunei Airlines, SWISS|
Pros: Food and entertainment were good
Cons: Flight was terribly cold. Better AC management required
Pros: Price for seat was very good. We left 30 minutes late but arrived early.
Cons: My flight was supposed to be at 4:40pm on May 16th. It was cancelled and rescheduled to 2:00pm may 17th. I have been waiting in line for three hours to check my bags, and get on a flight. Still at the original destination, VERY UNHAPPY.
Pros: Crew rude
Cons: The flight attendants were rude. Seats don’t recline. Charge for soft drinks and water
Cons: Received a text that changed the flight departure to a later time. Missed the flight. Cost me baanaadditional
Pros: They were able to accommodate my request to move to an aisle seat
Cons: Sticklers for luggage weight and the plane was small
Pros: Still an affordable choice to fly from Brunei direct to Australia.
Cons: Space between rows is small. When the passenger in front recline the chair, it gets very close to the passenger sitting behind. The TV screen has no angle adjust - problem when the passenger in front recline the chair. Cover for toilet seat does not stay when opened - keep falling on the user. Food was disappointing. Served rather late. Need more enthusiasm in the service. Service as usual cold. They need training in hospitality. They ran out of the health check form - obvious lack of attention (ignorant) in service.
Cons: Everything was good except for the food. It was average
Pros: Service, food served.
Cons: Economy class legroom is too tight and not comfortable.
Pros: The food!!!!
Pros: Amazing food, There were pillows, blankets and earbuds on every seat. Really a great flight overall and I would fly with them again.
Cons: The only minor complaint was that the seats are so small that when the person in front of you reclines, you literally can’t get out of your seat.
Pros: The seats were good for a short flight, which this was. No complaints.
Pros: I loved that every seat had a pillow, blanket and head-phones waiting. The movie selection was great, too.The service was excellent. Love having metal utensils, and not plastic.
Cons: No fault of the airline, but when passengers recline their seat backs all the way, it's very difficult for the person behind. Two vegetarians meals were offered - which is ok, but I was unsure if either had sufficient protein; plus the side dishes were all starches.
Pros: Food, crew
Cons: Comfort seats
Cons: Flight was cancelled. I was rebooked on different flight, arriving in total 6 hours later than planned. My train connection was not valid, and I hhad to buy another ticket.
Pros: Superb crew; surprisingly delicious food (better than some first class meals I’ve had in the past).
Cons: The seat was remarkably uncomfortable. I fly business or first class when traveling overseas (prefer business class) specifically to be able to rest - this was the most uncomfortable I’ve experienced in the last few years.
Pros: Loved the crew from Zurich to sf. Amazing service
Cons: They asked me to pay for my luggages. It is strange
Pros: Everything was just dandy!
Pros: Food, crew
Cons: Comfort seats
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