Find Deals on Flights from Hong Kong Intl to Tokyo Narita (HKG - NRT)

Not much. This airline bills itself as no frills and that's no lie. If you have standard carryon bags they will hit you with extra $100 in fees. No food or water on plane unless you purchase it, and the food selection is in the gummi bear and hot dog range. Waiting areas equally bare bones, and they don't have a real gate so you get bussed out on the Tarmac. If you like tiny seats with no entertainment for a six hour flight, this is spot on. However if you can get a seat on a real airline for about the same price, go for it--

Staff were friendly and attentive. But lacking in flight entertainment

We got stucked in hong kong and had to buy extra tickets because the airline cancelled the ones i bought from kayak since my wife could not get into bangkok

Big jet

Delayed flight by one hour for the second time this month. No tv on board. Not enought room for legs

Nothing

Seat pitch too small and I'm short (163cm) so would be very uncomfortable for person of average height. This was our return flight from Niseko to Tokyo - we missed the flight there by only 5 mins and they showed no compassion whatsoever despite it being the last flight of the day and our delay was due to lost baggage (my 7yo lost her backpack at one of the train stations). We arrived to check in 20 minutes before the plane departed so not impossible to get us on. i was left stranded at the airport with 2 young children at 6pm. No refund either so lost $800 in plane fares and another $800 lost in our accommodation that night at Niseko. Was a very distressing experience - we were all in tears as we had run all the way from tonal 2 to 3 and the staff did not help us in any way.

General no frills airline. Most aspects were as expected.

The seat pitch was extremely small... as in the smallest I've ever seen in my life. I couldn't even get my legs to fit behind the seat. I've flown across continents in every conceivable airline from business class to Ryan Air and this was by far the most uncomfortable seat I have ever sat in. I'm 6'2 by the way, so I am tall, but c'mon.

The staff were great with my dog(golden retriever) really helped me... Also the service overall was fantastic best journey I have experienced yet travelling to China and I have lived here 8 years so probably 100 flights

Nothing was all great thanks

Have flown with them several times. They have up graded their planes much better. The staff are cold. You get what you pay for.

The boarding was fine and the flight did not feel unreasonably crowded as some international flights can feel.

The food was really quite bad. Also, the entertainment devices are out of date (double-pronged headphone jack, slow-functioning controls), but function decently enough.

Every one was very gracious and helpful. Thank you!

New plane,comfortable seats, modern entertainment

Ethiopian Airlines check in staff made a pigs-ear of my check in process. First they claimed I'd missed the flight (my ticket said 2335 on 15 Dec, they changed flight to 0010 on 16 Dec, but claimed that as my ticket was for 15 Dec my booking was invalid). They proceeded to re-issue me with a new ticket a (for the 0010 fight on 16 Dec), but then also tried to change my connecting flights by one day - even though they should remain the same (in effect the flight was only put back by 35 minutes, so why change a booking for connecting flight by 24 hours?). Fortunately on arrival in Shanghai, air china check me onto the correct flight. However, to compound matters, my luggage has gone missing and, bizarrely, Ethiopian airlines issued all foreign passengers with landing cards for Japan - not China!

Food was better than most. The crew was nice. The flight departed promptly.

The touch screen didn't work, and the bar below the chair that one can step on couldn't hold itself up, and I constantly had to reposition it. The audio port of the seat next to me didn't work either. The plane definitely needs a renovation.

It was a very good flight.

Clean plane, polite crew

It is a long time to fly with not even a cup of water, I think some sort of drink should be included, Add 5 bucks to the ticket price if the margins are that tight, and give every one a small bottle of water

Got put in an exit row on one leg

Flight was delayed just under an hour both ways. Carry on baggage policy has been reduced from 10kg to 7kg (size is the same). No in flight entertainment

Crew was great and spoke fairly good English so announcements were easy to understand. Boarding was fine and the plane was as comfortable as expected. Price was good too.

Although it was a 5 hour international flight there were no complementary snacks or beverages provided. Food and drink options for purchase are really limited and way overpriced (¥500 for a small sandwich and ¥600 for a hotdog??!)

The crew and ticket and gate personnel were awesome. Very polite and very helpful. It was even cooler that we were selected for a bump up to buisness class.

Crew was surprised that someone on the flight might not eat pork... They had zero non-pork options. They brought a biscuit/cracker thing. They had to be asked 4 times to bring me water. The flight was delayed but there was no announcement about how long it might take... nothing. When the announcements came through the headphones they were ridiculously(!!!) loud. People we ripping the ear buds from their ears but it was never fast enough. It actually blew out the speakers on my headphones. Thanks for breaking my headphones!! Flight attendants never did anything about the people who were out of their seats after landing. One bag fell out and hit me.

This plane was a little old, and therefore the entertainment system was a little dated. Other than that, great flight!

AWESOME!

The staff was very courteous. Entertainment system was good as well.

only one bread & juice for three hours fight.

Is there enough space? No choice of meals- only fish with rice (I hate fish); drinks served ONLY during drink service time (don't bother asking for one because that's what you'll hear); no personal entertainment center (6 hour flight with no movies); and Shanghai Pudong Airport absolutely sucks. The airport has spotty Wifi, terrible restaurants with worse service, and what kind of country doesn't allow Facebook!?! Pay the extra $100-200 and avoid this airline and airport.

There is no much I can say that I like.

Two of the flights were delayed. The first delay from Bangkok to Shanghai caused that I missed my connecting flight. It was a nightmafre at Shanghai airport. I was forced to go through immigrations and customs and rechecked for the next flight. It was a poor way of handling a passenger on a misconnected flight due to the airline fault.