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Find Cheap Flights from Tokyo Narita to Hong Kong Intl (NRT - HKG)

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Tokyo Narita to Hong Kong Intl Flight Information

Avg. Flight Duration 4h 47m
Flights Arrive in Hong Kong Intl
Flights Depart from Tokyo Narita
Flight Price $144
Distance 1,840 miles
Airlines HK Express, Vanilla Air, Jetstar Japan, China Airlines, XiamenAir, Cebu Pacific, Cathay Pacific, Jeju Air, EVA Air, Philippine Airlines, Air China

Good to Know

Low Season:
October
Best time to beat the crowds
3%
expected price decrease
High Season:
February
Most popular time to fly
10%
expected price increase
Average Price:
$393
(avg. price over the last 2 weeks)
Good Deal:
$168
or less (round trip)

When to Book Flights from Tokyo Narita to Hong Kong Intl

Average price per month
Flight prices as travel date approaches
-1 day
-2 days

Top Tips for Finding a Cheap Flight

Looking for a cheap flight? 25% of our users found flights on this route for $168 or less.
The cheapest flight from Tokyo Narita to Hong Kong Intl was found 68 days before departure, on average.
Book at least 4 weeks before departure in order to get a below-average price.
High season is considered to be January, February and March. The cheapest month to fly is October.
Morning departure is around 26% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

FAQs for Booking Tokyo Narita to Hong Kong Intl Flights

How long does a flight from Tokyo Narita to Hong Kong Intl take?
An average nonstop flight takes 4h 45m, covering a distance of 1840 miles.
How many flights are there between Tokyo Narita and Hong Kong Intl?
There are 739 (nonstop) flights between Tokyo Narita and Hong Kong Intl per week, averaging 105 per day.
Which airlines provide the cheapest flights from Tokyo Narita to Hong Kong Intl?
In the past 3 days, the cheapest round-trip tickets were found on HK Express ($144), Vanilla Air ($164) and Jetstar Japan ($214).
Do I need a passport to fly between Tokyo Narita and Hong Kong Intl?
Yes.
Which airlines fly most frequently between Tokyo Narita and Hong Kong Intl?
Japan Airlines (18 times daily), Cathay Pacific (17 times daily), Qatar Airways (15 times daily) are the most frequent flyers on this route.
What’s the cheapest day of the week to fly Tokyo Narita to Hong Kong Intl?
For Tokyo Narita to Hong Kong Intl, Thursday is the cheapest day to fly on average and Tuesday is the most expensive. Flying from Hong Kong Intl back to Tokyo Narita, the best deals are generally found on Thursday, with Friday being the most expensive.

Book cheap flights from Tokyo Narita to Hong Kong Intl (round-trip)

Airports
Origin
Tokyo
$144
only
$144
Destination
Hong Kong
$144
only
$144
Thu, Sep 27
NRT
Tokyo Narita
HKG
Hong Kong Intl
4h 45m
Fri, Oct 5
HKG
Hong Kong Intl
NRT
Tokyo Narita
4h 45m
Trip: 9 days
4.8OkayShow reviews
Overall 4.8 Okay
Based on 7 reviews
Boarding
6.9
Comfort
6.6
Crew
7.2
Entertainment
5.3
Food
5.8
DAD
HKG
Good 7.3

Quick flight between HK & DaNang on time both directions. Convenient flight schedule. Smooth flight. Crew was friendly.

Had to purchase food, beverages but wasn’t really necessary due to short duration of flight

HKG
HKT
Mediocre 2.0

Due to their mistkes with connections and communication I never made it on my flight therefor the specific indicators way be inaccurate but I would say an overall terrible experience.

NRT
HKG
Excellent 8.0

On time

CNX
HKG
Excellent 8.0

Professional staff

n/a

HKG
KIX
Excellent 8.0

Clean cabin

Tue, Dec 4
NRT
Tokyo Narita
HKG
Hong Kong Intl
5h 45m
Sun, Dec 16
HKG
Hong Kong Intl
NRT
Tokyo Narita
4h 05m
Trip: 13 days
5.8OkayShow reviews
Overall 5.8 Okay
Based on 9 reviews
Boarding
6.8
Comfort
6.1
Crew
7.4
Entertainment
4.8
Food
5.5
NRT
HKG
Mediocre 3.0

You could really feel the penny pinching. Baggage fees are ridiculous. And I had to wait by thr check-in kiosks for 10 minutes for: "in case something is wrong with the baggage". Slow to check tickets at boarding. Plane was parked in the most remote part of the airport. Long bus ride, and long time to board. Seats are very uncomfortable. Overall, worst experience with a Low Cost Carrier I have had, for no benefit in ticket cost. Avoiding this airline in the future.

NRT
HKG
Okay 4.0

General no frills airline. Most aspects were as expected.

The seat pitch was extremely small... as in the smallest I've ever seen in my life. I couldn't even get my legs to fit behind the seat. I've flown across continents in every conceivable airline from business class to Ryan Air and this was by far the most uncomfortable seat I have ever sat in. I'm 6'2 by the way, so I am tall, but c'mon.

TPE
NRT
Excellent 8.6

No complex boarding process

20kg baggage limit on checked bags. US carriers max at 50lb and that’s what I packed for. Had to shuffle some items to carryon.

HKG
NRT
Mediocre 2.0

1.5 hours late & sitting in the plane waiting to take off. A UPS plane was given priority to take off before this airline - it's the worst of cheap airlines I've ever seen.

NRT
KIX
Mediocre 3.5

For some reason, on this flight, the cabin pressure was not as good and I received a piercing pain in my sinus and head that I thought was something dangerous. It didn't go away, and I still have a little bit of it. I flew from Los Angeles to Tokyo with no problem, and the plane was a larger one. I fear this plane had less insulation or something that lead to this pain.

Wed, Oct 24
NRT
Tokyo Narita
HKG
Hong Kong Intl
5h 00m
Wed, Oct 31
HKG
Hong Kong Intl
NRT
Tokyo Narita
4h 05m
Trip: 8 days
5.5OkayShow reviews
Overall 5.5 Okay
Based on 42 reviews
Overall
6.9
Boarding
7.0
Comfort
6.6
Crew
7.5
Entertainment
5.4
Food
5.7
NRT
HKG
Mediocre 3.2

Seats are old and have no support. It felt like an old bus ride for over four hours.

NRT
HKG
Mediocre 2.6

Purchased early baggage check allowance, but VERY limited carry-on baggage allowance resulted in 2 of us paying over 13,000 yen to check carry-ons. Negated any savings from booking a budget airline. Plane seats were horrendous for posture - shape encourages slouching and absolutely no lumbar support. Very uncomfortable.

NRT
HKG
Mediocre 2.3

One of the crew look like Woman very annoying that's when come from Japan to Hong Kong and Japan management his biggest problem for checking in will not take that fright anymore

NRT
HKG
Mediocre 3.6

Flight attendants were good at keeping the cabin tidy.

Not impressed with JetStar. It's a far cry from the service you get on JAL. Due to overly strict baggage weight limit checks at the check-in counter, the queue for check-in was excessively long. While the queue was only for the passengers heading to the same destination of the flight, the delay of boarding caused by weighing all the bags for each customer, and then forcing people to abandon personal property to shed weight, repack and reweigh bags, meant the departure of the aircraft was delayed. No one missed the flight, but it was delayed. Also no one got to have any leisure time in the airport terminal as nearly every customer was struggling to abandon excess baggage weight, then had to scramble through security to get to the gate.Dumping weight created a lot of waste of perfectly good things people were prevented from taking on the flight, and had no chance to send by post. It also generated a lot of extra baggage fees for the airline purporting to operate a budget airline option for customers. If you go over the weight limit you are hit with high over baggage fees, voila, profit for them and lower fares for some. On board: There is very limited overhead cabin storage, no pocket in front of you for storage and zero in-flight entertainment offered. Seat backs are so thin, that you can feel anyone behind you should their knees press on your seat back. Beverage service was sporadic. It was started, stopped, then rows of customers got skipped, and any food that was pre-ordered was delivered as soon as the plane was airborne but drinks were not ready at the time of the meal service. Very scattered service overall. Announcements were poor and not clear or loud enough. Japanese announcements were fully detailed while Mandarin were not precise, and English were very limited or didn't happen at all. Not good on an international flight with many different language needs.

NRT
HKG
Good 7.0

The crews are very professional. The flight is on time

Foods are not included for a 4 hours flight.

Thu, Nov 1
NRT
Tokyo Narita
HKG
Hong Kong Intl
9h 50m
Tue, Nov 6
HKG
Hong Kong Intl
NRT
Tokyo Narita
4h 05m
Trip: 6 days
Overall 0.0 Poor
Based on 0 reviews
Thu, Oct 11
NRT
Tokyo Narita
HKG
Hong Kong Intl
27h 00m
Sat, Oct 13
HKG
Hong Kong Intl
NRT
Tokyo Narita
8h 30m
Trip: 3 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 2,980 reviews
Overall
8.0
Boarding
8.0
Comfort
7.8
Crew
8.3
Entertainment
8.0
Food
7.5
DPS
TPE
Good 7.3

Impressed with the quick boarding time. Flight delayed 45 min but still made connecting flight. Good inflight entertainment options

Bad food

MNL
TPE
Okay 5.2

- The check-in counters opened at least 30 minutes late. The agents arrived late, they seemed to be having a good time and didn't feel the need to explain the reason for the delay nor apologize for it. - On my flight to Manila from Los Angeles, I did not check in any luggage. I had a carry-on and a backpack that fit perfectly well into the overhead bins and underneath the front seat. On my flight from Manila to Los Angeles, I was not allowed to take the same set on board because the total weight exceeded 7 kg. This put me in a bind because the heaviest item I had was my small LCD monitor which was in my backpack. I had to put it into the carry-on with wheels which I had to be checked-in. I would have prepared to carry it in my backpack because it is a fragile item. When I was told to sign a document that absolves the carrier of any liability for the checked-in luggage and I refused, the China Airlines Duty Officer in Manila informed me that unless I sign the document, my luggage will not be loaded on the plane. I felt extremely frustrated by the attitude of the Duty Officer who didn't hesitate to threaten me and insisted that the rule was imposed on them by the TSA in the US. Instead of helping me work out a solution to the difficulty I was facing, he simply walked away with a dismissive attitude.

SFO
TPE
Okay 5.3

The movies and food

I was seated at the exit seats next to the wall. I feel the seat was more small there. My body hurt so much.

MNL
TPE
Good 6.0

Entertainment was very good. Lots of movie selections.

Only serving tea and coffee for breakfast.

TPE
HAN
Okay 5.0

The flight was 40 minutes faster than expected

The economy seating in this airline are trash

Sat, Dec 15
NRT
Tokyo Narita
HKG
Hong Kong Intl
21h 25m
Mon, Dec 24
HKG
Hong Kong Intl
NRT
Tokyo Narita
24h 25m
Trip: 10 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 410 reviews
Overall
7.0
Boarding
7.1
Comfort
7.0
Crew
7.4
Entertainment
6.6
Food
6.8
XMN
FOC
Mediocre 2.0

The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou.

LAX
XMN
Mediocre 2.0

The flight was fine

XMN
SZX
Mediocre 2.0

Nothing

Everything

XMN
SIN
Good 6.0

No problems for the price

Ok no problems for the price

BKK
XMN
Good 7.3

Nothing

Had to process in and out of immigration then back into airport No transit area

Wed, Dec 5
NRT
Tokyo Narita
HKG
Hong Kong Intl
5h 45m
Sun, Dec 16
HKG
Hong Kong Intl
NRT
Tokyo Narita
4h 05m
Trip: 12 days
5.8OkayShow reviews
Overall 5.8 Okay
Based on 9 reviews
Boarding
6.8
Comfort
6.1
Crew
7.4
Entertainment
4.8
Food
5.5
NRT
OKA
Good 7.0

The crew was amazing and super nice. Seats and overall plane was nice and clean. I’ve used budget airlines before and this is in the top 5 of greats! I would highly recommend this airline!

The plane was late taking off from airport but it was understandable because of rain conditions. Need better shuttle service for people with small children and strollers. The crew would not let my husband switch a seat over so my family could sit together. That is not right in my eye to not let a family sit together, especially when traveling with a small child. If a family books tickets together, they should sit in the same row.

TPE
NRT
Excellent 8.6

No complex boarding process

20kg baggage limit on checked bags. US carriers max at 50lb and that’s what I packed for. Had to shuffle some items to carryon.

NRT
HKG
Okay 5.2

Price was good. Crew very nice and pleasant, they worked hard and efficiently, flight was on time.

Terminal 2: Terminal 2 for budget airlines in Tokyo was a very dismal place, was worn out, dinghy, and old, no seats for passengers, was worse than a third world terminal. Terminal space was cramped and check in lines were cramped together and signs confusing, difficult to make out which line was for which airline or flight, could easily be in the wrong line for wrong flight/airline! There were few stores, only one cafe with limited selection of food and drinks. Passengers had to board planes by walking from boarding gate to plane in the open air and climb up plane staircase like back in ancient days or in quaint backward country. Elevators going down to the boarding gates were poorly marked and confusing and no signs at the gate indicating the flight to be boarded. In addition, the boarding gates are segregated and do not connect and passengers at the wrong gate cannot easily get from one gate to the next! All in all a very unpleasant place and experience. While the airport limousine bus did stop at terminal 2, it was the very last stop and took extra time to get there as terminal 2 seemed to be located in middle of nowhere at Narita. Plane and flight: As expected in a no frills budget airline, food was mediocre, fee was charged for everything. However this was a five hour flight from Tokyo to Hong Kong and seats on plane were packed very very close together, very difficult to get in and out of seat - had to be an acrobat or contortionist to get in and out, Even on a no frills budget airline, such closely packed seats for a long flight is unacceptable. Maybe OK for a one to two hour flight but not acceptable for flight over 3 hours. Have had better experience on other no frills budget airlines. such as Air Asia, Tiger Air. Will definitely avoid Vanilla Air whenever possible.

NRT
OKA
Okay 5.0

Better than other low cost carriers.

I know I get what I pay for. So, no particular complaints.

NRT
KIX
Mediocre 3.5

For some reason, on this flight, the cabin pressure was not as good and I received a piercing pain in my sinus and head that I thought was something dangerous. It didn't go away, and I still have a little bit of it. I flew from Los Angeles to Tokyo with no problem, and the plane was a larger one. I fear this plane had less insulation or something that lead to this pain.

Thu, Dec 6
NRT
Tokyo Narita
HKG
Hong Kong Intl
5h 40m
Thu, Dec 13
HKG
Hong Kong Intl
NRT
Tokyo Narita
4h 05m
Trip: 8 days
4.8OkayShow reviews
Overall 4.8 Okay
Based on 7 reviews
Boarding
6.9
Comfort
6.6
Crew
7.2
Entertainment
5.3
Food
5.8
HKG
ICN
Okay 5.6

Comfort

I did not like that there was no food or snacks given for the flight. Also did not like I had to pay for a drink of water.

DAD
HKG
Good 7.3

Quick flight between HK & DaNang on time both directions. Convenient flight schedule. Smooth flight. Crew was friendly.

Had to purchase food, beverages but wasn’t really necessary due to short duration of flight

DAD
HKG
Excellent 10.0

On time departure and arrival, had priority boarding and check-in, you get what you pay for.

HKG
HKT
Mediocre 2.0

Due to their mistkes with connections and communication I never made it on my flight therefor the specific indicators way be inaccurate but I would say an overall terrible experience.

HKG
KIX
Excellent 8.0

Clean cabin

Fri, Feb 8
NRT
Tokyo Narita
HKG
Hong Kong Intl
14h 00m
Sun, Feb 10
HKG
Hong Kong Intl
NRT
Tokyo Narita
4h 05m
Trip: 3 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 448 reviews
Boarding
6.6
Comfort
6.4
Crew
7.2
Entertainment
5.3
Food
5.6
TUG
MNL
Mediocre 3.3

The delay of my flight was not acceptable.

MNL
HKG
Mediocre 2.0

nothing

customer service

MNL
ILO
Okay 4.0

The plane is modern and clean and crew is friendly. I thought the flight crew announcements were clean and helpful

Cebu always changes gates..what a fiasco. Its like a cattle herd everytime, they are so disorganized!! Then always late and they blame late arrival of aircraft and then blame the traffic at the airport..it gets so old!! Two hour delay today....really cebu must have the worst on time arrivals of any airline!!??? And what happen to boarding special needs first...the gate agents must be idiots they started taking everyone thru both lines...the wheel chair and elderly and children were rammed in with the shoving hoards because they processed both at the same time..it was a fiasco as usual. What happen to board by rows?? I realize late departure but this in no way helped speed ghe plane on its way...uuugggh

BKK
MNL
Okay 4.0

I had the fattish person next to me who had most of his body in my seat.

MNL
NGO
Okay 5.0

cheap flight

delayed flight by almost 1 hour. no discipline officer to impose noisy and disturbing co-passengers

Fri, Oct 26
NRT
Tokyo Narita
HKG
Hong Kong Intl
5h 10m
Mon, Oct 29
HKG
Hong Kong Intl
NRT
Tokyo Narita
4h 05m
Trip: 4 days
5.8OkayShow reviews
Overall 5.8 Okay
Based on 9 reviews
Boarding
6.8
Comfort
6.1
Crew
7.4
Entertainment
4.8
Food
5.5
CTS
NRT
Mediocre 2.0

nothing

They changed the boarding time from 14:00 to 14:15 at check-in and at the time of departure at 14:45 they changed that to the boarding time. I missed my flight in Tokyo going to the USA had to pay a change fay to another airline I couldn't afford and spend the night at the Airport!!!!! Awful !!! no explanation no offer to reimburse nothing!!!!

NRT
OKA
Okay 5.0

Better than other low cost carriers.

I know I get what I pay for. So, no particular complaints.

NRT
HKG
Okay 5.2

Price was good. Crew very nice and pleasant, they worked hard and efficiently, flight was on time.

Terminal 2: Terminal 2 for budget airlines in Tokyo was a very dismal place, was worn out, dinghy, and old, no seats for passengers, was worse than a third world terminal. Terminal space was cramped and check in lines were cramped together and signs confusing, difficult to make out which line was for which airline or flight, could easily be in the wrong line for wrong flight/airline! There were few stores, only one cafe with limited selection of food and drinks. Passengers had to board planes by walking from boarding gate to plane in the open air and climb up plane staircase like back in ancient days or in quaint backward country. Elevators going down to the boarding gates were poorly marked and confusing and no signs at the gate indicating the flight to be boarded. In addition, the boarding gates are segregated and do not connect and passengers at the wrong gate cannot easily get from one gate to the next! All in all a very unpleasant place and experience. While the airport limousine bus did stop at terminal 2, it was the very last stop and took extra time to get there as terminal 2 seemed to be located in middle of nowhere at Narita. Plane and flight: As expected in a no frills budget airline, food was mediocre, fee was charged for everything. However this was a five hour flight from Tokyo to Hong Kong and seats on plane were packed very very close together, very difficult to get in and out of seat - had to be an acrobat or contortionist to get in and out, Even on a no frills budget airline, such closely packed seats for a long flight is unacceptable. Maybe OK for a one to two hour flight but not acceptable for flight over 3 hours. Have had better experience on other no frills budget airlines. such as Air Asia, Tiger Air. Will definitely avoid Vanilla Air whenever possible.

NRT
HKG
Okay 4.0

General no frills airline. Most aspects were as expected.

The seat pitch was extremely small... as in the smallest I've ever seen in my life. I couldn't even get my legs to fit behind the seat. I've flown across continents in every conceivable airline from business class to Ryan Air and this was by far the most uncomfortable seat I have ever sat in. I'm 6'2 by the way, so I am tall, but c'mon.

NRT
HKG
Mediocre 3.0

You could really feel the penny pinching. Baggage fees are ridiculous. And I had to wait by thr check-in kiosks for 10 minutes for: "in case something is wrong with the baggage". Slow to check tickets at boarding. Plane was parked in the most remote part of the airport. Long bus ride, and long time to board. Seats are very uncomfortable. Overall, worst experience with a Low Cost Carrier I have had, for no benefit in ticket cost. Avoiding this airline in the future.

Tue, Dec 11
NRT
Tokyo Narita
HKG
Hong Kong Intl
5h 25m
Sun, Dec 16
HKG
Hong Kong Intl
NRT
Tokyo Narita
4h 05m
Trip: 6 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 37 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.4
Entertainment
8.2
Food
7.7
NRT
HKG
Excellent 10.0

I took the economy premium class. It was great. Seats very comfortable. Dinner was great.

Breakfast - the omelette was not done, but other than that if was good. The dim-sam was good.

NRT
HKG
Okay 5.6

Entertainment Nice crew from Japan

Crew is not heart felt welcome the guest at all, changing face when ask for a blanket or other customers' request. Take long time for baggage check-in even we did for online check-in.

NRT
HKG
Mediocre 3.0

It was disappointing . Crew was good.

Entertainment system was not working. Food was below standard. Boarding was also late.

NRT
HKG
Good 7.3

Narita airport was very clean and had all the amenities I needed before my flight took off. The crew was very friendly in flight.

The food and seat wasn't comfortable.

NRT
HKG
Excellent 10.0

Great service, very polite and concerned with the passenger's well being.

Nothing needed to be changed. It was a good flight and I had a good experience.

Sat, Dec 8
NRT
Tokyo Narita
HKG
Hong Kong Intl
5h 40m
Thu, Dec 13
HKG
Hong Kong Intl
NRT
Tokyo Narita
4h 05m
Trip: 6 days
4.8OkayShow reviews
Overall 4.8 Okay
Based on 7 reviews
Boarding
6.9
Comfort
6.6
Crew
7.2
Entertainment
5.3
Food
5.8
NRT
HKG
Excellent 8.0

On time

DAD
HKG
Good 7.3

Quick flight between HK & DaNang on time both directions. Convenient flight schedule. Smooth flight. Crew was friendly.

Had to purchase food, beverages but wasn’t really necessary due to short duration of flight

DAD
HKG
Excellent 10.0

On time departure and arrival, had priority boarding and check-in, you get what you pay for.

NRT
HKG
Excellent 8.0

On time

HKG
NRT
Excellent 8.0

Price is good

No entertainment, no water

Tue, Dec 4
NRT
Tokyo Narita
HKG
Hong Kong Intl
5h 45m
Thu, Dec 13
HKG
Hong Kong Intl
NRT
Tokyo Narita
4h 05m
Trip: 10 days
5.8OkayShow reviews
Overall 5.8 Okay
Based on 9 reviews
Boarding
6.8
Comfort
6.1
Crew
7.4
Entertainment
4.8
Food
5.5
TPE
NRT
Excellent 8.6

No complex boarding process

20kg baggage limit on checked bags. US carriers max at 50lb and that’s what I packed for. Had to shuffle some items to carryon.

NRT
HKG
Mediocre 3.0

You could really feel the penny pinching. Baggage fees are ridiculous. And I had to wait by thr check-in kiosks for 10 minutes for: "in case something is wrong with the baggage". Slow to check tickets at boarding. Plane was parked in the most remote part of the airport. Long bus ride, and long time to board. Seats are very uncomfortable. Overall, worst experience with a Low Cost Carrier I have had, for no benefit in ticket cost. Avoiding this airline in the future.

HKG
NRT
Mediocre 2.0

1.5 hours late & sitting in the plane waiting to take off. A UPS plane was given priority to take off before this airline - it's the worst of cheap airlines I've ever seen.

NRT
HKG
Okay 5.2

Price was good. Crew very nice and pleasant, they worked hard and efficiently, flight was on time.

Terminal 2: Terminal 2 for budget airlines in Tokyo was a very dismal place, was worn out, dinghy, and old, no seats for passengers, was worse than a third world terminal. Terminal space was cramped and check in lines were cramped together and signs confusing, difficult to make out which line was for which airline or flight, could easily be in the wrong line for wrong flight/airline! There were few stores, only one cafe with limited selection of food and drinks. Passengers had to board planes by walking from boarding gate to plane in the open air and climb up plane staircase like back in ancient days or in quaint backward country. Elevators going down to the boarding gates were poorly marked and confusing and no signs at the gate indicating the flight to be boarded. In addition, the boarding gates are segregated and do not connect and passengers at the wrong gate cannot easily get from one gate to the next! All in all a very unpleasant place and experience. While the airport limousine bus did stop at terminal 2, it was the very last stop and took extra time to get there as terminal 2 seemed to be located in middle of nowhere at Narita. Plane and flight: As expected in a no frills budget airline, food was mediocre, fee was charged for everything. However this was a five hour flight from Tokyo to Hong Kong and seats on plane were packed very very close together, very difficult to get in and out of seat - had to be an acrobat or contortionist to get in and out, Even on a no frills budget airline, such closely packed seats for a long flight is unacceptable. Maybe OK for a one to two hour flight but not acceptable for flight over 3 hours. Have had better experience on other no frills budget airlines. such as Air Asia, Tiger Air. Will definitely avoid Vanilla Air whenever possible.

NRT
HKG
Okay 4.0

arriving 30 minutes ahead of schedule even though we had late departure.

The policy of carry-on luggage is misleading. You're only allowed 10kg or less for combined two items. Charged me 6,000 yen ($53 USD) to bring my carry-on suitcase even though it met the 3 tier requirements so I should have only been charged 4,000 yen. Tacked on an additional 2,000 yen for "security" fee. This is double what the average & premium airlines charge for the 1st piece of carry on luggage as my backpack is always considered free....also the flight crew and pilots were late.

Thu, Dec 27
NRT
Tokyo Narita
HKG
Hong Kong Intl
24h 05m
Sun, Jan 6
HKG
Hong Kong Intl
NRT
Tokyo Narita
4h 05m
Trip: 11 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 13 reviews
Boarding
7.7
Comfort
7.2
Crew
7.8
Entertainment
5.3
Food
6.4
ICN
TPE
Okay 5.6

Good service for what you've paid for. Luggage allowance included in the fare could be a bit more.

ICN
FUK
Excellent 8.0

The CS is very good and we boarded the plane with a SWA level of efficiency.

The inbound plane was delayed.

BKK
ICN
Good 7.3

Price is great if you are lucky enough to get a promotion ticket. Free luggage is included in the ticket During the flight, crews provided water sufficiently.

Basically nothing considering what LCCs provide.

ICN
GUM
Good 6.6

ICN
DAD
Mediocre 2.0

Nothing

low price air ticket doesn't mean low quality service!

Thu, Sep 27
NRT
Tokyo Narita
HKG
Hong Kong Intl
14h 25m
Fri, Sep 28
HKG
Hong Kong Intl
NRT
Tokyo Narita
20h 50m
Trip: 2 days
8.6ExcellentShow reviews
Overall 8.6 Excellent
Based on 4,795 reviews
Boarding
8.8
Comfort
8.5
Crew
8.9
Entertainment
8.5
Food
8.3
SEA
TPE
Excellent 9.3

They very helpfull

The chair was too small

YYZ
TPE
Excellent 10.0

棒棒棒,飛機舒適空間有人性,服務人員友善,長途無感,讓人快速忘記時間,餐飲滿分。

Awesome and excellent50

TPE
MNL
Excellent 10.0

As I said on the last flight enjoyed the flight and the crew as amazing

Just like on the last flight maybe have more inflight entertainment more movie and tv selection

CEB
TPE
Excellent 9.3

Ordered a seafood meal and it was excellent.

Small movie screens that not all seats can see well. Boarding zones were not announced clearly.

LAX
TPE
Excellent 9.0

The seat smells like it was not clean. They did not serve snack between lunch and dinner. You need to get it at their station. We were really thirsty and a bit hungry...

Wed, Mar 13
NRT
Tokyo Narita
HKG
Hong Kong Intl
5h 20m
Tue, Mar 19
HKG
Hong Kong Intl
NRT
Tokyo Narita
4h 05m
Trip: 7 days
5.5OkayShow reviews
Overall 5.5 Okay
Based on 42 reviews
Overall
6.9
Boarding
7.0
Comfort
6.6
Crew
7.5
Entertainment
5.4
Food
5.7
NRT
HKG
Okay 4.0

Nothing

I got a $45 excess weight charge for my carry on, but half the plane was empty so it really didn't even matter. Add that to the fact that they don't give anything for free, not even water. So I was thirsty as hell for five hours between Tokyo and Hong Kong. Half the plane was empty yet they said if you tried to move seats they would charge you for it. K jetstar Japan, you suck!

NRT
HKG
Mediocre 3.6

Flight attendants were good at keeping the cabin tidy.

Not impressed with JetStar. It's a far cry from the service you get on JAL. Due to overly strict baggage weight limit checks at the check-in counter, the queue for check-in was excessively long. While the queue was only for the passengers heading to the same destination of the flight, the delay of boarding caused by weighing all the bags for each customer, and then forcing people to abandon personal property to shed weight, repack and reweigh bags, meant the departure of the aircraft was delayed. No one missed the flight, but it was delayed. Also no one got to have any leisure time in the airport terminal as nearly every customer was struggling to abandon excess baggage weight, then had to scramble through security to get to the gate.Dumping weight created a lot of waste of perfectly good things people were prevented from taking on the flight, and had no chance to send by post. It also generated a lot of extra baggage fees for the airline purporting to operate a budget airline option for customers. If you go over the weight limit you are hit with high over baggage fees, voila, profit for them and lower fares for some. On board: There is very limited overhead cabin storage, no pocket in front of you for storage and zero in-flight entertainment offered. Seat backs are so thin, that you can feel anyone behind you should their knees press on your seat back. Beverage service was sporadic. It was started, stopped, then rows of customers got skipped, and any food that was pre-ordered was delivered as soon as the plane was airborne but drinks were not ready at the time of the meal service. Very scattered service overall. Announcements were poor and not clear or loud enough. Japanese announcements were fully detailed while Mandarin were not precise, and English were very limited or didn't happen at all. Not good on an international flight with many different language needs.

NRT
HKG
Mediocre 2.6

Purchased early baggage check allowance, but VERY limited carry-on baggage allowance resulted in 2 of us paying over 13,000 yen to check carry-ons. Negated any savings from booking a budget airline. Plane seats were horrendous for posture - shape encourages slouching and absolutely no lumbar support. Very uncomfortable.

NRT
HKG
Okay 4.4

Plenty of leg room

In Japan, I arrived at 5:30am for designated check in and there was only one person conducting check ins. She took approximately 15 minutes per person because she scrutinized everyone's passport beyond just the regular review. She asked when my student visa was up although the date was printed and if I had a resident ID and my student card to prove it. What really got me is that my carryon was 7 kilos, the designated limit, BUT then she made me weigh my PURSE. Since my purse was an extra kilo, I had pay 40 USD to check a 7 kilo bag.

NRT
HKG
Good 7.0

The crews are very professional. The flight is on time

Foods are not included for a 4 hours flight.

Wed, Dec 5
NRT
Tokyo Narita
HKG
Hong Kong Intl
5h 45m
Thu, Dec 13
HKG
Hong Kong Intl
NRT
Tokyo Narita
4h 05m
Trip: 9 days
5.8OkayShow reviews
Overall 5.8 Okay
Based on 9 reviews
Boarding
6.8
Comfort
6.1
Crew
7.4
Entertainment
4.8
Food
5.5
CTS
NRT
Mediocre 2.0

nothing

They changed the boarding time from 14:00 to 14:15 at check-in and at the time of departure at 14:45 they changed that to the boarding time. I missed my flight in Tokyo going to the USA had to pay a change fay to another airline I couldn't afford and spend the night at the Airport!!!!! Awful !!! no explanation no offer to reimburse nothing!!!!

NRT
OKA
Good 7.0

The crew was amazing and super nice. Seats and overall plane was nice and clean. I’ve used budget airlines before and this is in the top 5 of greats! I would highly recommend this airline!

The plane was late taking off from airport but it was understandable because of rain conditions. Need better shuttle service for people with small children and strollers. The crew would not let my husband switch a seat over so my family could sit together. That is not right in my eye to not let a family sit together, especially when traveling with a small child. If a family books tickets together, they should sit in the same row.

NRT
HKG
Okay 5.2

Price was good. Crew very nice and pleasant, they worked hard and efficiently, flight was on time.

Terminal 2: Terminal 2 for budget airlines in Tokyo was a very dismal place, was worn out, dinghy, and old, no seats for passengers, was worse than a third world terminal. Terminal space was cramped and check in lines were cramped together and signs confusing, difficult to make out which line was for which airline or flight, could easily be in the wrong line for wrong flight/airline! There were few stores, only one cafe with limited selection of food and drinks. Passengers had to board planes by walking from boarding gate to plane in the open air and climb up plane staircase like back in ancient days or in quaint backward country. Elevators going down to the boarding gates were poorly marked and confusing and no signs at the gate indicating the flight to be boarded. In addition, the boarding gates are segregated and do not connect and passengers at the wrong gate cannot easily get from one gate to the next! All in all a very unpleasant place and experience. While the airport limousine bus did stop at terminal 2, it was the very last stop and took extra time to get there as terminal 2 seemed to be located in middle of nowhere at Narita. Plane and flight: As expected in a no frills budget airline, food was mediocre, fee was charged for everything. However this was a five hour flight from Tokyo to Hong Kong and seats on plane were packed very very close together, very difficult to get in and out of seat - had to be an acrobat or contortionist to get in and out, Even on a no frills budget airline, such closely packed seats for a long flight is unacceptable. Maybe OK for a one to two hour flight but not acceptable for flight over 3 hours. Have had better experience on other no frills budget airlines. such as Air Asia, Tiger Air. Will definitely avoid Vanilla Air whenever possible.

NRT
HKG
Okay 4.0

arriving 30 minutes ahead of schedule even though we had late departure.

The policy of carry-on luggage is misleading. You're only allowed 10kg or less for combined two items. Charged me 6,000 yen ($53 USD) to bring my carry-on suitcase even though it met the 3 tier requirements so I should have only been charged 4,000 yen. Tacked on an additional 2,000 yen for "security" fee. This is double what the average & premium airlines charge for the 1st piece of carry on luggage as my backpack is always considered free....also the flight crew and pilots were late.

NRT
HKG
Okay 4.0

General no frills airline. Most aspects were as expected.

The seat pitch was extremely small... as in the smallest I've ever seen in my life. I couldn't even get my legs to fit behind the seat. I've flown across continents in every conceivable airline from business class to Ryan Air and this was by far the most uncomfortable seat I have ever sat in. I'm 6'2 by the way, so I am tall, but c'mon.

Wed, Oct 24
NRT
Tokyo Narita
HKG
Hong Kong Intl
7h 30m
Fri, Oct 26
HKG
Hong Kong Intl
NRT
Tokyo Narita
4h 45m
Trip: 3 days
Overall 0.0 Poor
Based on 0 reviews
Fri, Oct 5
NRT
Tokyo Narita
HKG
Hong Kong Intl
21h 45m
Sun, Oct 7
HKG
Hong Kong Intl
NRT
Tokyo Narita
4h 20m
Trip: 3 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 2,065 reviews
Overall
7.3
Boarding
7.3
Comfort
7.2
Crew
7.8
Entertainment
6.7
Food
7.0
DPS
MNL
Excellent 9.0

Those of us in Biz Class had to be on the same bus out to plane on tarmac. No real priority boarding. Would be better to provide transport for BC out to plane first. Only aspect of trip I found unpleasant.

MNL
LAX
Excellent 9.0

Everything, except I hope there was more legroom and wifi.

Cramp space, no wifi

MNL
LAX
Mediocre 2.0

Nothing

Service, the seats, the vegetarian food is AWFUL, the entertainment is ridiculous and all around just a horrible experience

PVG
MNL
Okay 4.3

Nothing really

Food needs to be improved, really not that great , the ice cream in biz class wasn’t even hagaan Daz , some cheap chinese brand , the entertainment was so so the seats weren’t even comfortable for biz class, when parking at the terminal they did not open the door in 1st class so it was tough to get out

MNL
LAX
Excellent 9.3

Smooth fly. Sleep a little bit better not to shaky.some friendly passengers.

Food is ok not much but ok.

Tue, Sep 25
NRT
Tokyo Narita
HKG
Hong Kong Intl
30h 50m
Mon, Oct 1
HKG
Hong Kong Intl
NRT
Tokyo Narita
19h 25m
Trip: 7 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 4,650 reviews
Overall
6.5
Boarding
6.7
Comfort
6.5
Crew
7.0
Entertainment
6.0
Food
6.1
LHW
PEK
Good 6.0

Air condition was not cooling and all was hot for aprox. 5 hours then became 40% better

IAD
PEK
Okay 4.0

Crew was great. Boarding and deplaning was really fast.

The entertainment was horrible. I had to watch the same three movies over and over again, because the other choices were not good. The food was barely edible. If I fly with AirChina again I will have to bring my own food and download enough entertainment for the whole flight.

JFK
PEK
Mediocre 3.0

Big delay in PEK

ULN
PEK
Excellent 8.0

Food was tasty. Service was good, flight was on time and took a long time to land in Beijing.

Ran out of food options pretty early in the service

PEK
IAD
Good 6.0

Friendly flight, nice people

Food wasn't good.

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