Find Cheap Flights from Hong Kong Intl to Tokyo (HKG - TYO)

crews are so nice.

1.5 hours late & sitting in the plane waiting to take off. A UPS plane was given priority to take off before this airline - it's the worst of cheap airlines I've ever seen.

arriving 30 minutes ahead of schedule even though we had late departure.

The policy of carry-on luggage is misleading. You're only allowed 10kg or less for combined two items. Charged me 6,000 yen ($53 USD) to bring my carry-on suitcase even though it met the 3 tier requirements so I should have only been charged 4,000 yen. Tacked on an additional 2,000 yen for "security" fee. This is double what the average & premium airlines charge for the 1st piece of carry on luggage as my backpack is always considered free....also the flight crew and pilots were late.

nothing

They changed the boarding time from 14:00 to 14:15 at check-in and at the time of departure at 14:45 they changed that to the boarding time. I missed my flight in Tokyo going to the USA had to pay a change fay to another airline I couldn't afford and spend the night at the Airport!!!!! Awful !!! no explanation no offer to reimburse nothing!!!!

Impressed with the quick boarding time. Flight delayed 45 min but still made connecting flight. Good inflight entertainment options

Bad food

Lots of selections on entertainment during flight, good movies and music.

None

Entertainment was very good. Lots of movie selections.

Only serving tea and coffee for breakfast.

The meals are very good and tasty, good portions.

The economy seat is OK but too distance between seats could use extra inch.

Great flight, good service

It was all fine.

We were actually on Korean Air, not Jin Air due to our change in schedule. Korean Air staff in Hanoi were truly excellent. They even followed thru so that staff in Seoul assisted us with our connection. We were very impressed. Korean Air's flight attendants have always been professional and courteous. The level of service is superior to most airlines we've used.

Absolutely nothing.

None

Ancient plane! It still has ashtray!

the trip with Jin air from Clark was good, the trip from Inchon was good

Clean cabin

Great job

Small seats

Due to their mistkes with connections and communication I never made it on my flight therefor the specific indicators way be inaccurate but I would say an overall terrible experience.

On time

Great customer service! Checking in was very fast!

The plane is modern and clean and crew is friendly. I thought the flight crew announcements were clean and helpful

Cebu always changes gates..what a fiasco. Its like a cattle herd everytime, they are so disorganized!! Then always late and they blame late arrival of aircraft and then blame the traffic at the airport..it gets so old!! Two hour delay today....really cebu must have the worst on time arrivals of any airline!!??? And what happen to boarding special needs first...the gate agents must be idiots they started taking everyone thru both lines...the wheel chair and elderly and children were rammed in with the shoving hoards because they processed both at the same time..it was a fiasco as usual. What happen to board by rows?? I realize late departure but this in no way helped speed ghe plane on its way...uuugggh

The delay of my flight was not acceptable.

Why do we have to pay for the smallest snacks? On a 4 hour flight??

Crew was the best part. They were very friendly and helpful.

Very limited English movie selections for such a long flight. Could not turn Chinese subtitles off for some. Very distracting. Seats in economy (according to online comparisons) are some of the best in the industry but I felt extremely cramped and uncomfortable for the entire flight. Long haul flights should not have seats this small. Also, for health reasons, all seats should have foot rests. It shouldn't be about money, people can die from sitting like that for so long. Also, the food that I could eat was good, but there should be a no fish option. You have a lot of diet types available to choose from but none guarantee no fish. The process for requesting a special meal online was not clear and confusing.

The seat smells like it was not clean. They did not serve snack between lunch and dinner. You need to get it at their station. We were really thirsty and a bit hungry...

I’ve always had a great flight with them. Crew always very nice and very helpful.

I have nothing bad to say. Maybe it there was a little more entertainment more movies and tv shows.

EVA graciously accept a name correction to my ticket where most of my name was correct but the first name wasnt. A big help. Unlike travelling in and out of China. So, i appreciated this help. Flying out at 2 am and arriving Taipei at 5 am was a good time choice too. Service on board was good. Lots of refreshments served. Nice plates used for meals in economy.

The disabled services and that the inflight crew pay attention. They're genuinely courteous and kind.

Food and the seating upholstery (but that's to be expected in economy class)

No movies in thePR301

i like the movies selection , dinner meal which was sweet and sour fish .

They don’t offer meals for people who aren’t beef or pork eaters . Although they had a fish meal the breakfast did not have that option.

Smooth fly. Sleep a little bit better not to shaky.some friendly passengers.

Food is ok not much but ok.

The flight was fine

Nothing

Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen.

The flights got delayed. One of the flights got delayed without a notice in advance.

The plane was new, the plane was clean, and all the airline hostesses were not 65 years old. Oh and everyone complaining about the visa requirements for China. Bend over a take one for the team like a man just Go to a travel agent in any in China Town. $100 US will get you a bias good for 10 years and it only take a week. Otherwise fly Delta for $1200.

Limited selection of English language movies but hey it was a China airline so no bit surprise there.

Not much positive to say.

a FOURTEEN HOUR DELAY. I missed an important meeting the next morning. No compensation, only a half-bakes apology. NEVER flying with this airline again. Absolutely disgraceful.

Flight was cancelled. I had to cancel my trip completely.

Great flight and wonderful customer service!

It was alright for the price

They really screwed me on luggage though...

No complex boarding process

20kg baggage limit on checked bags. US carriers max at 50lb and that’s what I packed for. Had to shuffle some items to carryon.

You could really feel the penny pinching. Baggage fees are ridiculous. And I had to wait by thr check-in kiosks for 10 minutes for: "in case something is wrong with the baggage". Slow to check tickets at boarding. Plane was parked in the most remote part of the airport. Long bus ride, and long time to board. Seats are very uncomfortable. Overall, worst experience with a Low Cost Carrier I have had, for no benefit in ticket cost. Avoiding this airline in the future.

Better than other low cost carriers.

I know I get what I pay for. So, no particular complaints.

The crew was amazing and super nice. Seats and overall plane was nice and clean. I’ve used budget airlines before and this is in the top 5 of greats! I would highly recommend this airline!

The plane was late taking off from airport but it was understandable because of rain conditions. Need better shuttle service for people with small children and strollers. The crew would not let my husband switch a seat over so my family could sit together. That is not right in my eye to not let a family sit together, especially when traveling with a small child. If a family books tickets together, they should sit in the same row.

Comfort

I did not like that there was no food or snacks given for the flight. Also did not like I had to pay for a drink of water.

Due to their mistkes with connections and communication I never made it on my flight therefor the specific indicators way be inaccurate but I would say an overall terrible experience.

Price is good

No entertainment, no water

got sick from food

Felt like a brand new Airbus. Roomy seats even in economy. Excellent service! A full meal unlike most American airlines. Polite, expedient service. I will fly Hong Kong Airlines again!

Everything was great! No issues.

Food and entertainment we're solid. Creature comforts we're solid for economy international (toothbrush, blanket, socks, and sleep mask.)

Never got an e-ticket until the night before outbound flight. Combined with the airline's outsourced customer service, lack of record keeping, and mediocre customer service skills on both sides of the Pacific, boarding was a traumatic experience. Never booking another international flight through Kayak, nor flying Hong Kong Airlines again. Domestic may not be totally out though.

The flight was d Kaye’s 5 hours ! We didn’t arrive in Hong Kong until 11pm

The A330 used on the HKG-NRT route was a bit old and out dated.

the service

the food and entertainment system

on-plane service is good

back-office support is very poor. for example their online flight info system is faulty, they cannot figure out the date the plane arrives! mo kidding.

Friendly, professional crew.

Bit of turbulence, but hey that's what happens when you fly.

on-plane flight operation is very good

back-office support is very poor. for example they sent me an email before the departure date in Korean only.

Great flight and wonderful customer service!

Flight was cancelled. I had to cancel my trip completely.

Not much positive to say.

a FOURTEEN HOUR DELAY. I missed an important meeting the next morning. No compensation, only a half-bakes apology. NEVER flying with this airline again. Absolutely disgraceful.

I liked that it was cheap, but not cheap like a north american airline.

In the 4+ hours of travel, we weren't offered water; so hit up the store before your flight for snacks and drinks.