|Avg. Flight Duration||4h 33m|
|Flights Arrive in||Tokyo|
|Flights Depart from||Hong Kong Intl|
|Airlines||HK Express, Jetstar Japan, Jeju Air, Jin Air, Cebu Pacific, China Eastern, Hong Kong Airlines, T'way Air, VietJet Air, China Airlines, XiamenAir, ANA, Korean Air, EVA Air, Air China, Asiana Airlines, Japan Airlines, Cathay Dragon|
Cons: The wait for baggage was ridiculious! The searing was for 1&1/2 meter tall people!
Pros: The web specials for prices
Cons: At least provide water to guests.
Pros: It was a short flight.
Cons: Tried to save by booking a different carrier. When it can time to check in... I was charged for my seat, charged for a carry-on weighing more than 7kg and forced to check, chose not to pay for a meal, pay for a drink... so many hidden fees. Ended up not saving at all. No savings, no miles, no perks. Will always use an aliance (UA, Asiana, etc) or SkyTeam (Delta, Korean Air) from now on. I at least get my money’s worth.
Cons: IS THIS A WAY TO RUN AN AIRLINE? WHAT A BLANKING JOKE! People should notify Ralph Nader & PUT in a LAW or a LEGAL INSTRUMENT that MANDATES compensation to “We the People”, the consumers, the citizens, the customers, man. IF a flight leaves 1-15 minutes late = okay BUT IF a flight leaves > than
Cons: Due to their mistkes with connections and communication I never made it on my flight therefor the specific indicators way be inaccurate but I would say an overall terrible experience.
Pros: Courteous employees from check in to landing. Seemed like a good airline fare, until I found out about all of the extra charges... Even water on a 4 hour flight!
Cons: Flight from Honk Kong to Tokyo was approximately 1 hour late in departure and arrival.
Cons: Be more compassionate to your passenger specially when connecting flight lost their luggage
Pros: small plane
Cons: They let first "priority passengers" most of them young men and wOmen. They did not think my age - 69- would be a priority too. no foos or drink was
Pros: overall solid but very basic - read others for details
Cons: carry on bag weight limit is low
Cons: They charge a large fee for check in bags. What the agent failed to explain was that I could have gotten 1/3 of the fees refunded as a tax refund. I paid over $100 US dollars for 2 carry on size bags and 1 medium sized bag.
Pros: Price is great if you are lucky enough to get a promotion ticket. Free luggage is included in the ticket During the flight, crews provided water sufficiently.
Cons: Basically nothing considering what LCCs provide.
Pros: The CS is very good and we boarded the plane with a SWA level of efficiency.
Cons: The inbound plane was delayed.
Cons: low price air ticket doesn't mean low quality service!
Pros: Good service for what you've paid for. Luggage allowance included in the fare could be a bit more.
Cons: Very tight on legroom.
Pros: Love the casual jeans and bright colors the crew wear!
Cons: Absolutely zero leg room....as in my knees hit the seat in front of me and I am not that tall!
Cons: The flight was suppose to be a direct flight but we end up stoping at Hongkong. We were on the plane for over 12 hours instead of 5 hours and 20 mins.
Cons: No tv No soda Small seat and very uncomfortable Delay and miss my next flight Had to wait 24 hours for my next flight Worst experience ever .. Never again Jin air .. Terrible
Cons: Almost everything. Jin boarding system is suck. They can't give me the boarding pass for the transit flight and they don't know what should I do when I am going transit. This is even more frustrating when the flight is delayed and you have 1 hour of international flight transiting. Food is cool and tasteless. I won't fly with Jin air ever again. I would say that after all these years of at least 70000 miles of air traveling. This is the WORSE of my experience.
Pros: Crew seemed friendly and curtious
Cons: Checking in seemed long, snacks or meals weren't available unless prearranged at an additional cost....scheduled connecting flight to catarman, very long wait in amundane terminal lacking enough seating....suggesting that both airlines,PAL & Cebu Pacific coordinate flights better to cut down layover time in the inadequate Clark terminal.
Pros: Very clean
Cons: Most of the Cebu Pacific flights feel like a greyhound bus
Pros: Was kindly moved to exit row after inquiring at checkin..very nice agent. Very comfortable and great legroom...unlike the hideous crammed in rows behind. Boarded early wjich is unusual for this airline to ever be on time...then sure enough 30 min delay due t9 manila traffic?? This country needs a new major airport or updated traffic control and another runway! This pilot had the smoothest landing...the last few flights have been awful landings, hard and scary
Cons: Unsmiling flight attendants...what has happened? The ladt two flights ver sober looks, never smile?
Pros: Since I checked In early, they let me in on an earlier flight. Thanks!
Pros: Seat was ok. A little hard, but reclined enough to help. On time-a rarity for Cebu Pacific.
Cons: At least a small meal and drinks on a 8.5 hour flight.
Pros: MU had been terrible on this trip. My flight MU544 was delayed from 00:55am to 12:10pm due to weather in Shanghai as they said. This made me miss my next flight to HNL. Next day i’m flying to LA and hotel they put me in in shanhgai was terrible :(
Cons: Could be honest about delay cause. Could put stranded passengers in better hotel rooms and not make strangers share a room. Could send bigger van so everyone and their luggages fit. (I have pics of packed van)
Pros: the flight attendants take a step forward to offer assistance. Very friendly throughout the trip. Seats are slightly roomy than Air Canada planes. Plane has wifi included.
Pros: The seat is comfortable and leg space is good for a 6’5 people, and the flight is on scheduled time.
Cons: Food could be better.
Pros: cheap price
Cons: steward/airhostes did not smile and talked angrily to customer.
Cons: The crew is always nice on China Eastern. They seem to be late a lot of the time. We arrived almost 1 hour late. The business lounge is TERRIBLE. Get something to eat in the airport, not in the lounge.
Pros: The crew was very attentive.
Pros: Crew was courteous and professional
Cons: Didn't care for my kosher food. Would have liked a little more leg room.
Pros: Crew was good the setting was uncomfortable.
Cons: IMAGINE the flight back from TPE-Hong Kong-CNX. “I thought” I book with Hong Kong Airlines BUT the second part was Hong Kong Express; a cheaper subsidiary by someone ? They blanking sell EVERYTHING; seats, food, drinks & likely to go to the bathroom. The flight IS suppose to take off at 16:45 (
Pros: seats had good leg room
Cons: same movies as when i flew in 4 months ago
Pros: Nothing stands out after shelling out over $300.oo US dollars for 3 bags. Our bags were first off the carousel
Cons: We had no prior notification of the fees, we assumed we had to pay for baggage but it cost more than the ticket. We upgraded to the "comfort seats" very narrow, in front with no legroom because of the bulkhead, We couldn't load first so our carry on we're behind us, a pain when getting off the plane.
Pros: The professional courtesy and efficient execution of the crew during the entire flight.
Cons: Boarding, kind of a controlled chaos when it started. People just line up and go! But it worked!
Cons: A check in was over crowded , it's take almost 50 minutes . The check in counter persons have bad attitude with passenger . The service in- flight is horrible
Pros: No online check in to expedite the process. Everyone had to wait in line for manual check in, which resulted in at least 30+min time lost which made it tight for boarding.
Cons: Online check in please.
Pros: The ground staff and air crew were pleasant and professional.
Cons: The staff could have better managed the stowage of large carry-on luggage, which slowed boarding and threatened passenger safety..
Pros: Provide 30kg of luggage allowance and at least a clear method for prepurchasing luggage allowance in your website
Cons: Delays with no explanation or expected timing
Cons: Delay for 3 hours and they still made us pay a lot of money for less than 1kg extra. Rude staff, with the extra money we paid we could have booked with Vietnam airlines and avoided delays
Pros: Staff onboard friendly
Cons: Flight check very slow
Pros: Very great!
Cons: Very great time!
Pros: Great customer service
Cons: On time departure
Pros: The seat was better than other airlines.
Cons: The food options for vegetarians.
Pros: Friendly crew. Good entertainment options.
Pros: on time
Pros: 787 Dreamliner layout is efficient, generous legroom and recline is better than American carriers. Crew works as team, fast and courteous. Very helpful and professional, Water offered frequently, trash pick up kept cabin neat, bathrooms always clean. Passenger announcements are clear and crisp is English and Chinese.
Cons: Really, no complaints. More entertainment choices would be appreciated however is not my priority.
Pros: Crew was very nice and I was happy to get emergency exit row window seat to make the the long flight more comfortable.
Cons: The food could have definitely been better too many shrimp and fish options even in the morning for breakfast. I was happy there has been a pasta served for dinner otherwise I wouldn’t have eaten the entire flight! Shrimp for breakfast isn’t an option for American folk and the movie selection
Pros: Staff attentive but many with limited English skills. Plane well laid out with adequate storage in Business.
Cons: Food was overcooked but plentiful Fruit selection excellent. More English fluent staff.
Pros: No real problems
Cons: Nothing significant
Pros: Crew were super attentive. Friendly and helpful. Food was decent. Nice change from standard fare.
Cons: This seemed an older plane so the size of the economy class seating harkened back to the days when your legs were numb halfway through the flight.
Cons: Better seats and food. More water please
Pros: The entertainment options were great, the food was great, the staff was friendly and helpful.
Cons: It took a while for them to serve the first meal and I don't know that there was a need for a second meal. I would have preferred to sleep.
Pros: The crew is amazing but that is to expect since it was a Japanese crew that operated from Narita.
Cons: The vegetarian food was terrible; unless they mistook my request and did a vegan option. The first meal was an o-k noodle stirfry type of thing but the breakfast was a porridge that had no flavor. Hopefully it was a misunderstanding but worth noting.
Cons: if the seat can be reclined a little more
Pros: Great crew, good food, easy to watch entertainment , and food better than most airlines
Pros: Good service. Feed you twice. Which is great. But on a red eye. You want to sleep.
Cons: Plane feels dated. A title tired.
Pros: Crew amazing, very polite and helpful.
Cons: Was great, I slept most the way
Cons: Loved it
Cons: Plane was packed, we couldn’t get on line to check in early so ended up not sitting together
Pros: Great crew and nice comfortable seats
Cons: Alaska missing my suitcases I could not get them on time made me annoying
Pros: Great food, and lots of leg room in economy. The flights were on time.
Pros: Everything except the food which is mostly chinese.
Cons: They could add some variety into their menu which is mostly chinese
Cons: Service from the crew could have been better. This crew was not hospitable and we had to ask multiple times for our requests.
Pros: Friendly helpful staff, plenty of leg room.
Pros: Low budget and efficient
Pros: Not having to connect in Bangkok. Crew were attractive, friendly, and professional. The flight was on time, despite a growing-pain glitch with the check-in system that resulted in a slow line for check-in. As I knew this is an LCC and that I would pay for food ad baggage, I prepared accordingly and set my expectations properly. Once you understand the business model of an LCC and don't expect it to be Singapore Airlines, you will have a good time.
Cons: A glitch in the check-in system meant it took forever to check in, but this was explained by the check-in staff, so hopefully this is due to the fact that this route just opened. No other complaints!
Pros: In both directions, the flight left within one minute of schedule and arrived within one minute of schedule. I expect a flight to operate within 15 minutes on either side of scheduled departure, and this roundtrip nailed it.
Cons: I don't like the fact that Kayak does not have a "N/A" column, as I don't expect food or entertainment on a short-haul LCC flight. The flight time is just over an hour, so what am I supposed to say about entertainment? And why is there no row for "On time performance?" When I travel on an LCC, this is my only expectation (in addition to safety, of course). My only complaint about the HK Express flight was that I had to work hard to get the attention of the flight attendant to buy a bag of M&Ms
Pros: Seat was comfortable, plenty of space for luggage, crew was good
Cons: Cold sandwich was so so, not big selection of drinks
Pros: The food was good.
Cons: Could have usb outlets for devices. Connecting flight could have arrived on time. Airline don’t lose your luggage.
Pros: Nothing! I like absolutely nothing about this experience! Worst fight of my life and I plan on letting my reviews reflect that!
Cons: I was doused with water 2x (condensation about 7 ounces of fluid) from the air ducts. Continually dripped on for 12.5 hrs. Before getting off the plain I took a picture of the napkins stuffed into the cracks over my head as their “solution” and was aggressively asked to delete the picture. I didnt
Pros: Crew was very friendly and helpful.
Cons: Not a thing
Pros: Food was good! Crew spoke great English.
Cons: 6 hour plane ride with no TVs/entertainment options were unclear, and no meal from PEK-HKT. Outdated entertainment system on 11hr flight from YVR-PEK. Beijing airport was an absolute maze, we got sent in 8 different directions from the moment we got off our plane!
Cons: Flight was an hour late departing
Pros: Very spacious even for a small flight.
Cons: The food could have been better.
Cons: Rude flight attendant. Disgusting!
Pros: The flight was great. Very comfortable chairs. Wonderful lunch. professional service Alex
Cons: It woul have been better if some of the crew treated everyone fairly. Some of them were kind of rude... and it would have been nice if we were fed more than twice. Me and my family got hungry during the flight and this is the first time that ever happened. We’ve been flying with asiana since 2016zz
Cons: Air on the plane was stuffy
Pros: All of the crews were polite and friendly, and the food was tasty.
Cons: If there're more variety of movies, that would be great.
Pros: Good efficiency for boarding an good in air entertainment
Cons: Delayed for an hour while already boarded
Cons: The person who assisted me to check in didn’t even know about Global entry...
Pros: The flight crew
Cons: More space
Cons: Be more compassionate to your passenger specially when connecting flight lost their luggage
Cons: Delayed flight
Pros: The on board staff were very helpful and pleasant!
Cons: We were allowed a carry on bag on our way to Narita. On the way back to Okinawa, they said it was too large (by 1”!) and we had to pay to check it. The flight was not full and there was a great deal of empty space in the overhead bins. I was not happy about this.
Cons: The flight attendants never asked me if I wanted a meal, beverage or snack. Very rude and unprofessional. I had my purse and wallet on my lap. I was seated in the aisle seat. The male flight attendant helps the passenger sitting in the window seat and completely ignored me.
Pros: Pleasant Attitude Delicious food Comfortable seats Large entertainment options
Cons: Both segments were delayed Treated like cattle during boarding.
Pros: No screen and no movie. Seat wasn’t reclined enough.
Pros: Services and food are good
Pros: Our first flight in Denver left us with a tight connection in lax for our flight out. The gate agent in Denver moved us to seats closer to the front and when we exited the plane there was a one world representative with our boarding passes that also walked with us to our international gate so we could find it faster! I thought with such a tight connection our bags might not make it but they arrived in Kathmandu on time and in good shape. Service throughout was so friendly and helpful and we were very pleased with everyone from the gate agents to the stewardesses to the captain. Seats were as expected for economy class. Very pleased with our American Airlines and Cathay pacific flight.
Cons: Kayaks booking system recognizing potential food options. When I booked it said snack and it didn’t allow me to select vegan option, they served a meal which was nice but didn’t have anything for me to eat (vegan).
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