|Avg. Flight Duration||12h 56m|
|Flights Arrive in||Vancouver Intl|
|Flights Depart from||Hong Kong Intl|
|Airlines||Air China, China Eastern, XiamenAir, Philippine Airlines, Korean Air, EVA Air, Cathay Pacific, ANA, United Airlines, American Airlines, Air Canada, Hong Kong Airlines, China Airlines, Vietnam Airlines|
Cons: They should improve connections
Pros: Friendly and helpful crew. Efficient heck-in.
Cons: Airplane food and overpriced extra baggage.
Pros: Amazing crew, very polite and helpful Excellent take off and landed super smooth - koodoos to the cockpit team The seats on the aircraft from Beijing to Vancouver was much more comfortable that the aircraft before ( Vancouver to Ho Chi Minh ) but I think that it’s because it is a newer aircraft
Cons: The food quality was very poor and portion too small. This could utilize some improvements
Pros: Boarding was easy.
Cons: Food ! Tasteless and bald..
Pros: The crew was great.
Cons: The seats could gave been more comfortable.
Cons: Everything ! It's just like Southwest Airlines
Cons: Bad exp. No eng speaking staff in China. Chinese ppl not waiting on line while chexking in
Cons: More entertainment choices in music. Easy access to wifi
Pros: Crews are good. The seat has more room for leg.
Pros: Very good service. I have a bad knee and they did a good job of helping. Long layover is ok, they offer free hotel. Side benefit you can be a tourist for a short time.
Cons: Lounge could be improved. Does not compare to other Airlines Lounges.
Pros: The Chinese people were wonderful! But I was required to pass thru security checks 3 times arriving. 3 times transiting and 3 times leaving. At customs, transit and departure. No common sense to their process only"letter of the law". For example I was taking beef jerky to my friends in Thailand but the Chinese security has a meat sniffing dog and they confiscated it as well as the girl in front of me More than $100 worth of jerky. They should have given it back at departure gate. I had to buy more in their duty free shop. Also they cancelled my flight without advising me but did get me on Thai airways later that day. Too much hassle to Transit China
Pros: Plane was new and clean. Flight crew was very friendly. Liked the mood lighting during the flight. Good selection of films to watch during the long flight.
Cons: The food was okay but they ran out of selection a couple of times so I had no choice what to eat. But that’s it nothing else I didn’t like. Really good airline.
Pros: Very responsible and kind cabin crew. We were delayed by maybe 8-10 hours because of weather. The crew would have to work all night, but were very kind about the situation.
Cons: Short flight; so there was no real in-flight entertainment. That's really alright though.
Pros: Nothing. never boarded. Took the train instead.
Cons: 1 hour connection. I missed my flight because the flight out of LAX got delayed.
Cons: Seat was uncomfortable and fake leather. Staff were surly.
Pros: I loved the space in Business class. It was comfortable and great for sleeping.
Cons: The movies in the entertainment system were boring and the food fell short of what I would expect from business class.
Pros: New A350 plane with excellent business class and great service, food and the entire James Bond movie collection on the entertainment system...
Cons: Left 30 minutes late after the captain said we would have an on-time departure. Terminal 1 at MNL is just aweful!
Pros: The experience was only okcustomer
Cons: Customer service needs to be improved and also online checkin (date option).
Pros: Crew was very welcoming
Cons: A little more leg room.
Cons: Not too much, not enough.
Cons: Need to improve the food qyality
Pros: A comfortable flight, with fine service.
Cons: The connectioning flight was slightly late, but just enough to make it a mad dash through customs and to the furthest possible gate on the opposite end of the terminal. Not within the airlines control, but unnecessarily hectic
Pros: Very comfortable seats. Ability to pre-order meals to meet dietary restrictions.
Cons: Another protein choice to go with fruit tray. More offers of water and other drinks throughout the flight.
Pros: Overall good, comfortable, nice and food and entertainment was very good quality.
Cons: I didn't realized we were on a code share flight from Seoul to Hanoi until we got to check in counter and they couldn't issue boarding pass even though it was a through check in for till Hanoi. In our booking itinerary it was printed as Korean air with a small print that said operated by jinair. It wasn't so bad but the hassle of going to another terminal to board and being in a smaller aircraft after a long flight wasn't the best.
Pros: Late night flight, crew was good and timely
Cons: I got sick from the spaghetti dinner served 2 hrs before landing.
Pros: Seat from taipei to jakarta is roomy & comfortable
Cons: The seat from taipei to seattle should be roomier as it relates to longer flight time duration
Pros: Could be a bit more friendly
Cons: Movie selections going east and going west
Pros: Good service ground staff. Washrooms are clean.
Cons: Flight attendant on economy not friendly. Seats were a little tight. Don't offer drinks or water during the flight which is normally done every 1-2 hours.
Pros: Stewardesses were very pleasant and helpful.
Cons: All was ok
Pros: Crew was amazing. Professional, cheerful, willing to help. from take off till landing
Cons: Seating was atrocious. I specifically asked whether I could get an exit row seat (i am 6'4"). I was even willing to pay the extra 200$ for my partner and myself. I was told that there were no open exit row seats. But on boarding, the entire exit row was empty. It stayed that way through the flight. Super annoying.
Pros: Crew very friendly and helpful
Cons: Delayed because of a sick passenger
Pros: Friendly, cheerful crew. Clean plane & good entertainment. Food was hot & decent.
Cons: More food, drinks & snacks. Especially on such long flights.
Pros: Seat and legroom ok. Seats are on the narrow side if you have a large person beside you. Supper was excellent. Breakfast so so.
Cons: Everything compared to Emirates or Etihad
Pros: Service, crew, punctuality, plane, seats
Cons: Food, cold coffee and tea.
Pros: Crews and services.
Cons: My seat.
Pros: Friendly crew
Cons: Hard seats!
Pros: I liked the midnight flight out of LAX; got to sleep at a normal time and arrived in Japan in the morning ready to go
Cons: Not much
Pros: The food and the crew were great.
Cons: I am yet to find an airline that has any semblance of comfort in economy class for someone 6’ 2”, and that isn’t even tall! It would seem that the seats should be tall enough not to have the headrest push on my shoulders.....such as making it adjustable enough to be used as a headrest.
Pros: Crew was nice; not out of their way, though.
Cons: Food, movies, space
Pros: Crew was great. Food was ok. Seats were nice
Cons: It was good. I’m satisfied
Cons: No WiFi functioning so nothing to do for five hours when you counted on having WiFi. Now I will always bring a book
Cons: Very turbulent day.
Cons: Not a broken chair, brighter display screen
Pros: Equipment was adequate. I liked the on board emergency instructions!
Cons: Boarding was chaotic—no lines, just a mass of people all trying to get to the same place.The crew did their job but weren’t particularly friendly.
Pros: The staff was fantastic. Very helpful.
Cons: Flight was delayed twice causing us to miss our layover. The only way they initially could correct the issue was by booking us a flight 5 days later. Finally found a helpful person at the gate after calling American Airlines and getting no help. We lost day of our trip, but it’s better than 5.
Cons: Could be more caring staff
Cons: Keeping travelers updated with gate changes and issues that may occur with flights
Pros: A lot of empty seats so room for sleeping and good choice of movies.
Cons: No information about the delay, no vaucher not excuses. Crew non existent during the flight compared to Asian airlines. Food was so so and not the greatest way to come home.
Cons: There's a strong reason why the Asian airlines have greater customer satisfaction. I flew Eva Air, Cathay Pacific and China Airlines before. Their flight attendants literally walk back and forth non-stop during most of the time in the air to serve the passengers. Their food are much better. Added benefit: their flight attendants are much younger and prettier!
Cons: There was no coffee or tea available on the flight
Pros: The long flight had 2 meals and a snack.
Cons: some turbulence.
Cons: Food not good, and entertaiinment center did not work
Cons: Had a very unruly passenger behind me in coach be upset and violently shake my chair just for simply reclining as everyone else does. Altercation went on for 10 minutes and no staff were present. Finally had to walk all the way down the galley just to get their attention and have them deal with it
Pros: Boarding in HK is efficient. Flight attendants are good.
Cons: My seat was broken. I couldn't lean back for the whole flight when the seat in front of me came down. It was like a prison cell. U got stuck with several younger kids. One of them cried almost half of the flight.
Pros: The food was good, ground crew in both Hong Kong and Vancouver airports are really nice and helpful
Cons: The crew in the airplane needs to be more accommodating
Cons: They destroyed one if our luggage.the plane was very loud
Cons: I could have paid attention to the warning to make sure that my name appears EXACTLY as it does on my passport. I was not able to board because the ticket name and the passport name didn’t match exactly.
Cons: I didn’t know My stop over would be more than 8 hours between flights Very disappointed. I don’t think will use your services again
Pros: Friendly staffs & price
Cons: Not much legroom for economy
Cons: The airline ran out of meal choices before reaching row 5 of the economy class. Seat armrest were locked in place and did not pivot up to allow using the adjacent empty seat. The boarding was tedious and slow. Airline officials did not board according to zone numbers printed on the boarding pass.
Cons: Ontario Airport for international arrival is confusing. I think this has to do with more the airport than the airline...although the airline could have helped too. There is no one to ask questions once you exited the security area. The signage is incorrect for airport shuttle to the parking lots. In order to get to the parking lot, one would need to first take a rental car shuttle to the regular terminal and then change to an airport shuttle.
Pros: crews were amazing
Cons: I wasn't able to flight I didnt know my passport wasnt any good if it's going to expired in less than 3 months. I was off by just a day. I still cant believe I cant get my money back. My boyfriend and I were already planning to go this time and win December to Thailand. Also Vietnam during October s
Cons: Customer service
Cons: Bad airlinws. No respect of ppl waiting for chk in
Cons: The plane was almost unbearable hot for a 15 hour flight. It got to a point where I felt like I was almost suffocating. Eventually the air came on stronger bit that was lile 7 hours in.
Pros: Not sure
Cons: Flight landing on time would've deeply helped.
Cons: Crowded seat. But what do I expect with the price I pay?LOL. Otherwise the crew made our flight safe and that’s the number 1 important. Thanks.
Pros: The crew we're very nice
Cons: I had to run through Beijing airport because I had 45 minutes for connecting flight-----gate was very far from arriving gate. I am at Bangkok airport now waiting on 2 pieces of lost luggage. Food was not good.
Pros: crew and general experience was great
Cons: baggage mishandling
Pros: Friendly and helpful crew. Efficient check-in
Cons: Airplane food and overpriced extra baggage
Pros: Nothing terrible
Cons: terrible customer service
Pros: Very attentive crew and excellent food!
Cons: The WiFi service did not actually work. Also it is not clear that despite checking in online you still have to check in at the airport too
Cons: Got to China. And for some reason they were not handing out 24 hour visas to anyone that morning. Have a 19 hour connection and not allowed to leave the airport. Asked the airline to change the flight so the wait would be significantly less. Very rude China Eastern staff who yelled instead of trying
Pros: The crew was fabulous. The flight was not over booked/ loaded and therefore much more comfortable.
Pros: Boarding by rows - great!
Pros: This was a codeshare flight operated by China Airlines. I sat in 69A and had plenty of leg room. The entertainment options were excellent to include the flight map. The map is probably the best one I have come across. The cabin crew provided excellent service and were attentive.
Cons: The boarding procedure was confusing. Economy was divided between Zones 1 and 2. However, the boarding pass was not clear which zone it was assigned.
Cons: Very low weight allowance on checked bag. Attendant made me go take out cash from ATM to pay for extra weight. When I returned, a different attendant told me a cash price twice as much as the first attendant.
Pros: Vietnam Airlines is doing an excellent job flying from the homeland to Paris and back. They have the last generation aeroplanes, decent seating in Economy Premium class. The crew is doing their jobs quickly and efficiently. I could sleep most of the 12 1/2 hours that it takes from SGN to CDG. And the prices are attractive, too.
Pros: Upgraded to business class for free and service was amazing.
Cons: the transit in Xiamen after my flight from Hong Kong it was 7 hours I have stay in xi amen. The promotion and/or advertisement saying that I have eight hotel for me to rest in Xiamen or a city tour. After I arrived there.all of those was saying nothing provided today. all I can have is leading me to a lough where just seats, tables for passenger to sit there. provided tea, water, Chinese made coke with natural temperature no ice . just sit there for 7 hours to wait for my connection flight to LAX
Pros: New and very clean airplane. Appears to be an inch or two more room between the seats on the 787 to and from China. Good boarding procedure.
Cons: The actual flights were ok. The experience at the airports was the reason for the below average rating. They are not set up to handle transit passengers. The signage in English is poor or nonexistant. The overall level of English for the airport staff is very poor. One goes upstsirs/downstairs nunerous times. Because the second portion of WF858 is domestic flight, the passenger needs to exit the terminal and re-enter as an international passenger. Numerous security and passport lines. I found the movie selection to be poor with few non-violent movies available. Will not fly this route again.
Cons: Non veg meal should have a choice of Chicken, Fish,Egg or other Meats, while ordering online
Pros: It didn't crash
Cons: 1. The website didn't work so I could not choose my seat upfront, had to seat next to the bathroom, it was hours of torture 2. Absolutely grumpy flight attendants 3. No electronic equipment allowed, even in airplane mode (?? nonsense) 5. I will never, in any case, ever fly Air China again in my life
Pros: The crew was great.
Cons: The seats could gave been more comfortable.
Pros: I was finally able to have a working TV. Crew was great again.
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