Flight was late and crew were unwilling to help with information on connections. Call light had been on for 61 minutes without tesponse.
Flight was delayed for 4 hours and they misplaced my luggage too. Appalling.
Everything was on time and efficient - expected from a Swiss crew. But the entertainment system was pretty bad - the display was old. Food was pretty bad and a couple of times they started serving drinks and then just skipped past my row (and likely several others)
Bag lost. Lost bag recovery process is an unsatisfying customer experience. Because 1) bag is still lost but also 2) the process is outdated and form-heavy and 3) in our case also involved a long line.
I was pleasantly surprised with the whole experience. Thank you
Flight canceled Terrible Post flight management Kept in airport 1 hours with promises of transport but none came
Liked being hydrated. Carryon weight was limited for cold weather clothes that are heavy... could test to improve if possible.
Missed connecting train since flight was late into Zurich and I had to stay at airport hotel because of it as well as I had to repurchase train ticket
Pros: "Not much"
Cons: "During COVID there was little attempt to distance passengers during security checks, boarding and onboard. Crew did not inforce mask policy. Fellow passengers were inconsiderate, loud, littered just throwing food wrappers and trash on the ground - crew did nothing."
Pros: "it was ok."
Cons: "Crew allowed passengers in with no masks. Why do they write a boarding time on a pass? They started 15 min later. Then, "be fast, be fast, we are behind". Plane departed 20 min late."
The flight was delayed for almost 5 hours, but I understand that it was not up to the company, however how they could handle the situation better, they never apologized for that delay, moreover despite passengers being there for 7 hours only thing they did was to give a bowl of instant noodles, afterwards on the plane tiny snacks, people were there starting from lunch time and we’ve arrived to destination at almost midnight
Pros: "Friendly crew and helpful staff"
Cons: "Missed connection from PEK to XIY due to delayed arrival and early departure. From XIY to PEK, booked and confirmed 11 departure, changed to 12:30 without notification or explaination. Rushed connections at PEK, pretty much ran from the minute left plan to another terminal, through custom, through all the health check points, security check. Just keep the fights on time and keep the original schedules, not arbitrarily change them."
Pros: "The crew was accommodating during the flight but spoke very little English and could not help with information on connecting flight."
Cons: "We missed our connecting flight due to a delay and the airline would not let us through because we could have made our second flight...."
Pros: "The price"
Cons: "Staff was not helpful and kind of rude unless you spoke their language. Food options were terrible and not very comfortable seat for 13+ hr flight."
Cons: "Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!"
Pros: "The food was good. It was nice that they supply wet hot towels before each meal. The seat was comfortable with the price I paid for. The rest room is nice and clean and quite spacious. The L’occitane toiletery bag was nice."
Cons: "It would be nice to supply mouthwash in the rest room. It would be nice to have a foot step at the bottom to open the trash container. The comforter is not washed and smells."
Cons: "Even for business class there is no TV screen on each seat. Just one small TV screen on the ceiling for a few rows to share. It would be much better with TV screen on each seat. I was sitting in the first row business class and the air hostess skipped me and didn’t give me a slipper. She gave me a used slipper at the end only without a packet. This is unprofessional to treat a business class passenger"
Cons: "Seats are narrow, leg room poor, and food service is minimal."
Pros: "The seats on business were comfy, the service excellent, the movie selection was fair to poor, the food was also fair to good largely because they served a heavy lunch rather than a light breakfast."
Cons: "The food and movie selection."
Pros: "Crew was great and was happy to get gluten free food i could eat"
Cons: "Not lose my bags :("