The most uncomfortable flight I’ve ever been on. I’m only 5,4” and barely had enough room to exist, couldn’t even fully relax my shoulders. Not sure why they bother with snacks. Half a coke and a single cookie?? Wow. Purchasable food looked gross too. Remember when airlines used to treat you like a human being?
Flight cancellations, delays, mass confusion and disorganization! That’s Air Canada for you, nothing new. I would have chosen a different airline if it were an option, and Air Canada continues to prove they don’t care about their customers.
The check in and boarding was handled well. The crew were pleasant. Our seats did not recline which we didn't realize so impossible to sleep on the night flight. There was no complimentary food offered on our 6 hour flight from Honolulu to Vancouver except garlic pretzels and a cookie! We were expecting at least one meal which was very disappointing.
2 weeks before the flight we have got a pilot strike notice. Luckily it didn’t happen but we had to buy a travel insurance. It was wasted.
No food offered. Parents with babies placed in the middle of the plane. Next time, place parents with babies in the corners of the plane to ensure comfort for others who don’t have babies.
I didn't realise we wouldn't get food. Not that I was particularly hungry and it was a night flight, but it wasn't clear that wasn't included. I've never had an international flight without food. Air New Zealand provided food for a similar length of night flight but not Air Canada. The Boeing 737 isn't ideal for 6 hours. It felt more cramped than a larger jet. Lots of films and entertainment but nothing worth watching. Air Canada has an annoying habit of putting just two episodes of a series on the entertainment system which means you are left hanging. The crew didn't seem to do much. They didn't clear up empty drinks for hours.
This was supposed a 10 hours and 15 minutes flight, however it turned out to be a 17 long hours journey. This kind of delay is unacceptable. Wasting so many our precious time, especially as a senior with some health issues like me any delay is a huge torture for me. A proper compensation is much appreciated. Thank you for listening.
Boarding was crazy since they started from the front of the plane. Lots of stops and waits while these people got settled. Please ask them to board from the back. Crew was good. Comfort was good.
Flights were cancelled last minute. Thrown in all middle seats after reserving $700 worth of assigned seating. Lost half a day in London due to cancellations. I’ll never fly this airline again
The air temperature could've been better. It was really hot the whole flight. No free snacks or food offered for a 6.5 hr flight. Drinks were only offered once.
I was booked to travel from Dallas to Nairobi via Chicago and Brussels and had been issued boarding passes for all three segments of my journey. At the boarding gate in Dallas, I was required to check my carry-on luggage due to limited cabin space. Despite my attempts to explain that I was traveling internationally and would not have access to the bag during transit, my concerns were not considered. I also informed the staff that I did not have a padlock to secure the luggage, but this was disregarded. Consequently, I had to hastily transfer essential items from my carry-on into my handbag. Unfortunately, the onboard experience on the Chicago to Brussels flight further reinforced my dissatisfaction. The cabin crew appeared disengaged, indifferent, and lacking in attentiveness, resulting in a service experience that fell well below my expectations.
I was booked to travel from Dallas to Nairobi via Chicago and Brussels and had been issued boarding passes for all three segments of my journey. At the boarding gate in Dallas, I was required to check my carry-on luggage due to limited cabin space. Despite my attempts to explain that I was traveling internationally and would not have access to the bag during transit, my concerns were not considered. I also informed the staff that I did not have a padlock to secure the luggage, but this was disregarded. Consequently, I had to hastily transfer essential items from my carry-on into my handbag. To my surprise, upon arriving at Chicago Airport, I observed numerous international travelers boarding with cabin bags that were significantly larger than mine. This experience left me extremely disappointed and led me to decide against using United Airlines for future international travel, a sentiment I have also shared with friends and family. Unfortunately, the onboard experience on the Chicago to Brussels flight further reinforced my dissatisfaction. The cabin crew appeared disengaged, indifferent, and lacking in attentiveness, resulting in a service experience that fell well below my expectations.
Flight was on time and got us to destination quicker than scheduled.
We exited from a plane from LAX TO MUC containing 853 passengers. Passport control was packed and very slow as they fingerprinted and photgraphed everyone. After finally getting though we ran to the gate listed on our boarding pass. We made it just as boarding was suppost to begin. No one was there. We started running again and found a Lufthansa gate open and spoke with them. We were told the gate had changed and they called the correct gate that we were coming. We started running again, but needed to wait for the train to get to the correct terminal. Running again we made it to the gate. The plane was still there but they said it was too late. So we went to the Lufthansa help desk, they told us it was our fault for missing our flight and that if we didn't buy a new ticket from them for €256 each our return trip to the states would be cancelled. Needless to say this was very disapointing to find out on the day before Christmas that we had to pay an extra €512 to complete our trip we had already paid $3344 for. We were left with no choice. No Christmas spirit there. Unhappy custumers.
Took a long time to board. A long wait at the but taking us to the plain
Slightly delayed but still a more comfortable experience to take a real airline instead of a budget one.
Due to flights being delayed, we missed our connecting flights and we were flown to a different airlines and we end up losing our luggage's.
This was a terrible flight. Crowded flight. Difficult boarding. Our bags were lost and never made it to Budapest. Here with no bags, and unsure if we will get them. Terrible flight. Will avoid Lufthansa and Frankfort in the future.
I flew with United Airlines not Lufthansa from San Francisco to London & same coming back. UA domestic flight from San Francisco to Honolulu could do better, it was delayed & once on board, passengers need 2 purchase wifi connection to see inflight entertainment. Terrible!!!
Flight was late 20 minutes Arrived late 20 minutes Bag to another hour A tremendous inconvenience for me I missed the bud as well Ended up leaving airport by 12:45 am
