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Pros: "Excellent all"

Cons: "Alaska is usually good. Thanx"

Cons: "My bag arrived with a huge gob of grease on it which ruined my shirt It also appeared to have been run over or dragged which damaged the strap and plastic buckle The bag also now has a hole in it The baggage service personnel were very friendly and accommodating"

Pros: "The leg room in between seats is good and snacks are offered regularly."
Cons: "It was so cold but they don’t have any blankets, not even one that you can buy ."

Pros: "Nothing"
Cons: "We didn’t know that Alaska Airlines doesn’t have blankets for its passengers. We were not prepared, because this was our first time flying with Alaska Airlines. We were so cold during our flight from Honolulu to Washington DC."

Cons: "Asked Flight Attendant for help she gave an attitude with a hissing sound pointed at the directed I need to go."

Pros: "Clean aircraft, friendly and professional crew"
Cons: "No headsets available for borrow or purchase on a 6-hour flight, extremely limited overhead bin space, seats did not recline"

Pros: "The attention with us"

Pros: "As I ssid before everything.k"

Pros: "Actually I did not try any food"

Cons: "It was supposed to take off at 6am. It didn't take off till 11."

Cons: "No delays from Mexico"

Pros: "They give you more than peanuts and were very courteous and attentive"

Cons: "Boarding ease"

Pros: "A working outlet at every seat is excellent"
Cons: "No food options for low carb no junk food diets"

Cons: "Gogo movie flights didnt work"

Pros: "the tablets that could be purchased were a nice touch."
Cons: "AC WAS NOT BLOWJNG COLD AIR!!!! Miserable!"

Pros: "Everything."
Cons: "Nothing. Alaska is by far my favorite airline! Virgin is my second favorite. They are now joined. Perfect!"

Pros: "Food vouchers."
Cons: "Being delayed almost 3 hours and getting in after 1 am."

Pros: "Apparently mechanical problems early in the day put our jet 89 min behind, but all involved worked the magic to achieve only a 60 minute late arrival. Loved the sparkling water (she was kind enough to make mine vegan even : - )."
Cons: "Late start and long taxi and long bus rides. BUT, the conversation with the new found friend was off the chain. I'm cool with the Sonoma means a taxi and bus portion - worth the fare."

Pros: "I liked it all"

Pros: "I like the fact that we can download the app and watch movies for free."
Cons: "The food is not included. Even a snack."

Pros: "Excelente servicio"
Cons: "Everything"

Pros: "Buying the ticket while out at sea was one of best features of using Kayak ."

Pros: "Nice selection of beverages. Food choices, not so much."

Cons: "No snacks"

Pros: "Very convenient to fly from Santa Rosa to LA"
Cons: "It was a small plane so it was a little crowded"

Pros: "Love everything!"
Cons: "The only issue I had was that we were delayed about 40 minutes after being in the plane because the pilots weren't there and the AC wasn't working yet so we were roasting while waiting for them to arrive. The attendants were very apologetic and kind though, passing out water and helping guests be as comfortable as possible. The only issue I've ever come across with this airline and it was still handled with kindness and efficiency, so DONT let this discourage you, Alaska is great!!!"

Pros: "Everything!"
Cons: "Nothing!"

Cons: "No wifi"

Pros: "Early arrival"

Cons: "The boarding from the Cuban airport was a bit unorganized and chaotic"

Pros: "Horrible"
Cons: "The fact that my luggage had to be placed outside the plane & not with me. Caused my luggage to get lost!!!"

Pros: "Quick n efficient"
Cons: "N/a"

Pros: "Boarding was easy. Had to check bag because of space, but it was easy"
Cons: "I picked my seat ahead, but when I didn't check in the day before my seat was given to someone else. I checked in that day but already I had been moved, not sure why"

Cons: "Late over and hour"

Pros: "Nothing"
Cons: "Cramped really hot felt like a sardine for 5 hours. will not fly alaska"

Cons: "charged for ipads, wifi didnt work,"

Pros: "George Yoo"
Cons: "Nada"

Pros: "Electrical outlets at seat + Wifi almost made me forget the agonizing pain in my knees"
Cons: "Having the next seat jammed into my knees made the Wifi and outlet not as enjoyable"

Cons: "It was 1.5hrs late"

Pros: "To cold"

Pros: "Being stra"

Cons: "The cabin was way too hot. A person shouldn't wake up sweaty"

Cons: "Hour delay"

Pros: "Personal people"
Cons: "I couldn't put my seat back"

Pros: "very little except the price"
Cons: "well it wasn't Qantas that's for sure"

Pros: "Friendly people, clean new plane, ease of check in and baggage drop."
Cons: "Sold out of the fruit and cheese pack by the 20th row!"

Cons: "It's too packed in the main cabin lose a vertical row so there is more space. It's just overwhelming"

Pros: "Crew"
Cons: "Communication with our delay...NOT TOO GOOD"

Pros: "Hawaii"

Pros: "Flight attendants were great!"
Cons: "Flight was a little cold - but in Hawaii, not always a bad thing!"

Pros: "Airlines has great service and long leg room than the US carrier"
Cons: "The TSA line in Kona is a nightmare, almost missed my flight. Took over an hour. So slow and people dont make any effort doing their job faster."

Pros: "The crew did the best with the hand they were dealt."
Cons: "This flight was extremely disorganized and Hawaiian Airlines did a terrible job of updating the situation to its guests. We had no idea our plane was 4 hours delayed because their websites never displayed that (said everything was on time). We only found out when we went to board and they informed"

Pros: "Crew ok"

Pros: "Airbus 330 best"
Cons: "Very good"

Pros: "Quick and easy"
Cons: "Small"

Pros: "Hawaiian Airlines is fantastic. Great crew, great service. Nice refreshing juice!"
Cons: "Nothing was bad. It was fantastic."

Cons: "I really didn’t like the Hawaii check in process. I purchased the ticket through kayak , JAL to Honolulu.Of course I went to JAL counter to check in, but the service lady told me I have to go to Hawaiian airlines. Cause the flight was share by JAL through Hawaiian. What a mess!"

Cons: "Nothing"

Pros: "Great airline and good flight!"

Pros: "Speedy and friendly service throughout. I did the self check-in and when the worker checked my ID she's told me I was military so I didn't need to pay the check-in baggage fee and refunded me. Awesome benefit to those that serve."
Cons: "Nothing"

Pros: "The assistance given from curbside to the gate for my husband and I who are elderly and I am disabled in a w"

Pros: "At airport they pulled my husband aside for random screening making us last to board jet."
Cons: "Seats uncomfortable. Movie selection mediocre"

Cons: "Baggage arrived swiftly! No hassle Excellent bag service"

Pros: "Awesome"

Pros: "Hawaiian staff and crew are fun people to be around."
Cons: "Last minute gate change."

Pros: "Easy upgrade to extra space!"
Cons: "Temperature was too warm in the cabin"

Pros: "The seating and the pleasant stewards."
Cons: "NA."

Pros: "The crew were very pleasant"
Cons: "The flight was very smooth"

Cons: "Last raw no window For window seat"

Pros: "Easy service. Great people."

Cons: "No free entertainment available on a 5.5 hr flight. Touch display for movies didn't work very well."

Pros: "Friendly smiles of the crew. The app didn't work because it boarded late so my electronic boarding pass wouldn't work."
Cons: "Boarding was late, which resulted in my election boarding pass didn't work and the gate. It was my first time using the so so I was worried they wouldn't let me on the flight. The app also wouldn't let me select email boarding pass after I viewed the electronic one. The app also would start over every time my screen rotated or my screen locked. I had to re-enter all my information again."

Pros: "The plane was held a few minutes to give us time for a quick transfer since we were late arriving. Even our luggage made it onto the plane with us. The whole Hawaiian staff and crew were so helpful getting us to our connecting flight in time. We were even offered a yummy Rum Punch drink on our flight. Hawaiian flight attendants all the friendliest and most helpful of any airline I've experienced!"

Pros: "The fact they were at least able to change our flights twice."
Cons: "While we were in the Hawaiian Airlines Plumeria lounge, they should've let us know that we were about to miss our flight. Especially with taking care of an 8 month of baby, sometimes you lose track of time. We missed the original flight even though we had asked the front desk agent to contact the gate to hold it for us for a few minutes. When we arrived at the gate, the ramp had already been retracted so we missed our flight. Next flight was the next day so we had to rent another rental car, another night's hotel totaling an extra $200 in Waikiki. At least they changed my flight without fees. But overall a bad experience."

Pros: "Same excellent service as previous flight."

Pros: "Moved up our flight."

Pros: "The short flight and quick service"

Pros: "Boarding was not announced per zone. Zone 1 and 2 were boarded and then 3-5 all at once creating a huge line. Rated 1 on food and entertainment as short duration of flight didn't include either of those."

Pros: "Flight attendents could not get up for the flight due to weather."

Pros: "Left my carry on in the overhead with about $800 in Christmas presents and was able to retrieve in after clearing international customs. Nice, friendly, kind, helpful!"

Pros: "Ground crew was very helpful I give them a perfect 10 or a 5 ⭐️ Very accomodating and helpful."

Cons: "Too strong a/c. So cold."

Cons: "I paid for the iPad and was very disappointed with the lack of movie/tv choices."

Pros: "Good schedule for snacks and lunch, staff really nice and efficient"

Pros: "loved the staff!"

Pros: "The dinner"

Pros: "I only gave you 1 star for entertainment because it was only a half hour flight and there was none provided. However, my flight from San Diego was fantastic. It was the best I have experienced on any airline, and I've flown many! Thank you to all for your great service!"
Cons: "Airports!"

Pros: "I like everything"
Cons: "Nothing"

Pros: "You're one of the best airlines!"
Cons: "There were no blankets and it was cold. There were balances on my other flights but not this one."

Pros: "The staff were really nice"

Pros: "Very good customer service."
Cons: "Baggage check in somewhat confusing and a hassle."

Pros: "The crew"
Cons: "Wasn't in the air long enough to not like anything"

Pros: "The atmosphere and willingness to help make the trip better"
Cons: "No form of entertainment and no open compartment for my bag under my seat, but the middle (where my husband was) had a big place."

Pros: "Friendly staff"
Cons: "Loud engines next to passenger cabin"

Pros: "flight attendants were great"
Cons: "gate agents were very unhelpful"

Pros: "Well treated"
Cons: "Late departure"

Pros: "Everything went well. I didn't take advantage of the entertainment."

Cons: "The social distancing, the cdc is recommending 6 ft but there are passengers directly behind and in grinning us and only one passenger seat empty between 2 people. With covid on the rise, how are you actually doing your party to take care of your customers."

Pros: "Good crew, my seat did NOT recline."
Cons: "Plane was somewhat crowded."

Pros: "Informative communications during delay"
Cons: "Rushing to board resulting in bad customer service during boarding"

Pros: "The crew was fine, flight was completely full and they were very prompt in their service. The power outlets didn’t work. The lights were on, but when I plugged in they didn’t charge."
Cons: "Very uncomfortable. Seats very close together for a flight that lasts over 5 hours."

Pros: "Boarded quickly and we made up plenty of time when we were only 15 mins late for take off."
Cons: "Baggage broke our baby stroller. Banged up, heavy deep scratches, and won’t lock properly nor will it release the brake phone portly where one wheel won’t unlock without much luck. Waiting to see how they correct this very expensive issue. And the vegan tapas option for food was not good at all. Ended up staying hungry for the duration of the flight. But my wife enjoyed her turkey sandwich."

Pros: "The crew are very nice on both flights and they were very courteous the seats.T"
Cons: "The seats were not that comfortable."

Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."

Pros: "on time"

Cons: "Seats diddn't recline - often ignored by flight crew."

Pros: "Everything was fine other then seating assignment"
Cons: "I was traveling with wife but was not able to seat with her. I was stuck in the middle of 2 of the worlds biggest plus sized people. Armrest was a constant struggle. Willing to pay more next time to avoid hassle."

Pros: "Great ground staff and flight crew, except they should as warn and apologize regarding the limited gate as access so far from the check-in."
Cons: "Signage is terrible. Delta sign out side is obscured as and too small. Construction is no excuse for the confusion. Delta is not readable on the overhead signs and airport is too dark at night. Everything is hard to find."

Cons: "The airplane was freezing cold. I had on a sweater and jacket and was unbearably cold. The entire plane was miserable. There weren’t any blankets either...this is not the"

Pros: "The boarding process was smooth, friendly staff."

Pros: "Flights were on time and friendly attendants!"

Pros: "ditto above"
Cons: "ditto above"

Cons: "No drink or snack service. No trash pick up. No option to purchase or rent headphones"

Cons: "waiting on the tarmac for 40 minutes"

Pros: "Over cramped No Space for carry on slow service"
Cons: "Over cramped No Space for carry on slow service"

Pros: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."

Pros: "No hassle, no drama, very smooth."
Cons: "The blueberries were rather bland."

Pros: "El personal abordo muy amable llegamos a tiempo"
Cons: "En el ahereopuerto de guatemala para chekiar las maletas siento q nesesitan mas personal estuve una ora y quince minutos para poder chekiar mi maleta"

Cons: "Condition of the airplane"

Cons: "Got stuck for two hours sitting in the plane because the computer systems went down. Worst experience ever with Delta."

Pros: "All I need to say."

Cons: "Late and missed my international connection"

Cons: "The flight got delayed by 3 hours or more. I missed my flight from LA to FL"

Pros: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"

Pros: "I liked everything."

Pros: "Staff as always was very attentive and courteous. The board process proceeded smoothly and we were able to depart a few minutes early."
Cons: "One attendant did display a slight level of un-professionalism after spilling a drink on my mom and not apologizing. I chalk it up to her embarrassment and she probably just forgot."

Cons: "Boarding area; boarding agent; boarding staffing; seating (comfort); flt. attendants: That's all... aww"

Cons: "Delay from Seattle to pasco."

Pros: "Wide-bodied aircraft; free on-board entertainment with a good selection; complimentary snacks, helpful staff"
Cons: "Waiting 45 mins for baggage to arrive on the carousel at LAX, but probably due to the terminal move currently happening and not the airline's fault."

Pros: "Unlimited snacks and drinks..."
Cons: "The mediocre upgrade."

Pros: "There was a blanket and pillow available on the seat and the arm rests (all of them) went up... I appreciated that when I had to move mid flight. The attendants were nice as always... they weren't stingy with the small free snack that is included with the flight. (Small bag of peanuts or pretzels) that I liked. Usually feel like it is an inconvenience to ask for more than one.... but they offered 2! I was very happy to hear that!!"
Cons: "The entertainment was a bonus! Made the flight go by faster."

Pros: "They had good movies"
Cons: "I'm not sure if this staff is exhausted or just over there job, but they cow towed to a woman who made major complaints about the air conditioning and even gave her points to help her deal with the temperature. Strange. They were only gold stays and I'm only Platinum and didn't complain once. Oh well, that's delta, we all deal with their silence when we post anything that is unfair."

Pros: "Our stewardess in the economy cabin was probably one of the best we have ever encountered. She was very courteous and personable."

Pros: "Everything from boarding, service, arrival time and deplaining was smooth"

Pros: "Our layover from Pittsburgh ended up being quite short. I was impressed that our baggage will made it on to the plane in time for take off."

Pros: "On time"

Cons: "The comfort seating on this aircraft was not as good as other Deltaflights. No extras or service."

Pros: "1st class service was excellent."
Cons: "The food in 1st class does not compare to some competitor airlines. the leather seats do not breath and can sometimes get hot."

Pros: "Service"

Pros: "They got us from A to B without any problems."
Cons: "Efficient to the point of robotic."

Cons: "Service"

Pros: "Nice staff"
Cons: "Old plane especially in first, no TV s"

Pros: "Delta is one of the best airlines I've flown with. Staff is very helpful, and customer service and amenities are tip notch."

Pros: "Excellent service"
Cons: "Plane was a bit old"

Pros: "EVERYONE WAS FRIENDLY"
Cons: "NOTHING ON THIS PART TRIP WAS FINE"

Pros: "Nice"
Cons: "Check point had only one person working on a holiday weekend made for an extremely long wait"

Pros: "Nothing"
Cons: "Waiting at PDX for hours and being ignored by Delta."

Pros: "Fast"

Pros: "From desk was amazing"

Cons: "WiFi, friendliness, food options"

Cons: "I will never fly this airline again"

Cons: "Quality for everything."

Cons: "They could upgrade like some of the other airlines and add entertainment of some kind to the flights"

Pros: "Nothing"
Cons: "Everything ! Internet wasn’t working and the charging port didn’t work"

Pros: "Flight was on-time."
Cons: "Check in crew were robotic, lacked enthusiasm. Is management competent? Are they leading, or directing? There is a difference, and one is more effective than the other. If morale is low, if employee satisfaction is low on what is visible to the passengers; then I wonder about what passengers don't see: maintenance crews, safety, quality assurance. I heard lots of grumblings from other passengers about bag policy. Provide first class service to your employees, and they will provide first-class service to your customers."

Pros: "Desk staff member very helpful When departures was busy more staff were called immediately"
Cons: "Difficult to navigate online payment for extra baggage. Inconsistency about carry on sizes We paid for extra leg room in an exit row and we're given a very brief safety talk while 2 others asked to sit in an exit row and were given no instructions"

Pros: "Most everything was great."
Cons: "No entertainment options or wifi available was a bummer."

Pros: "Staff."
Cons: "No complaints"

Pros: "Flight attendants were very pleasant. Price economical."

Pros: "Very friendly and helpful staff upon check-in"
Cons: "Cleanliness of plane, even upon boarding. A lot of debri on the floor from previous flight/flights."

Pros: "The flight attendants came around with water several times"

Pros: "Nothing. Was horrible. Rude people work at the counter. She think to high heaven."
Cons: "Hated everything about it. Sun country air is the worst airline I've ever flown on. AVOID!!! Could not handle simple requests. Over charged and was a terrible over all experience and ruined my whole vacation to be honest"

Pros: "Price"
Cons: "No free video screen"

Pros: "The gal next to us was an employee of sun country and she was extremely nice! Also the front desk people were accommodating"

Pros: "Everyone and everything was extremely efficient. I particularly enjoyed the pre-recorded timed announcements."

Cons: "No Wi-Fi on this place."

Cons: "I don't like hearing that Suncountry is going to be an airline that charges a fee for everything like Spirit airlines. I heard that this will begin as of January 1st. Suncountry is a great airline. Why would you change that? It's disappointing."

Pros: "They tried to separate me from my son in order to accommodate a passenger using a wheel chair. I accidently found out just before boarding. My son was NOT having it!! They changed our seats, putting us together again, without a problem or negative attitude. Total professionalism in an awkward situation!"

Cons: "Nothing"

Pros: "Food, local micro beer selection , service. It was really great. They offered more than any other US carrier. Seats were slightly uncomfortable, but that could have been on any plane. Would love to fly them again."
Cons: "Seats were really hard."

Cons: "LACK OF WIFI"

Cons: "No tv screens. They expected passengers to pay extra for entertainment tablets. Also no snacks provided. Just felt cheap."

Pros: "Free checked bag on full flight Very fast check-in Low Cost with Great Service"
Cons: "Wait time on plane after boarding"

Pros: "Everything."
Cons: "None."

Pros: "Let a over weight bag go without charging. Thank you."
Cons: "Could be alittle more room in seats."

Cons: "Plane was very cold turn on the heat!!"

Cons: "When checking in our luggage the woman asked several times how many bags and we responded several times 2.my self and my wife. My wife even held up her hand indicating she was checking her bag. The woman charged me the initial bag fee of 25.00 then charged me again for an additional bag at 35.00. That was wrong since there was 3of us flying."

Pros: "See above"
Cons: "See above"

Pros: "Simple boarding, decent seats. No frills but much more value and comfort than other regional/LCCs e.g. Spirit, Frontier, etc."
Cons: "No free or basic entertainment."

Pros: "customer server and space!"

Cons: "The check-in experience is rough for small airlines like this at LAX."

Cons: "Very old aircraft"

Pros: "As always, Sun Country staff are wonderful!"

Cons: "it would be easier and faster if they started loading from the back first, this way it wouldn' t hold up the people that have seats up front and are in the way of the people that have to go to the back seats. I t' s o k for the 1st glass people to load first and parents with small children too"

Pros: "Boarding was very smooth, gave early boarding to the military, 737-800's,"
Cons: "FA's were a little matter of factly."

Cons: "1. no precheck 2. no wifi"

Pros: "We were delayed leaving by an hour and got no updates until 30 minutes in, at which point we were advised "paperwork was waiting to be completed". Then when we finally arrived there was no gate for us to unboard from for at least another 20 minutes."
Cons: "No communication of delay as well as why not use one of the 5 empty gates available in a situation like that?! My boyfriend had to waste gas and circle the airport nonstop"

Pros: "Nothing"
Cons: "Everything."

Pros: "Reminder email notices and services"
Cons: "None"

Pros: "Please read thoroughly"
Cons: "The whole experience"

Pros: "Nothing"
Cons: "The service"

Pros: "It was timely."
Cons: "Uncomfortable, no snacks, no food, no entertainment"

Cons: "Boarding late"

Pros: "It was a pleasant trip I would recoment to any one"

Pros: "Seats were fine, had a decent single serving friend."
Cons: "Delayed for an hour with no real apologies. Extremely rough landing not even at the gate, had to get herded onto busses to take a 20 minute bus ride to get to the terminal and got no explanation as to why it happened or what was going on."

Cons: "We will never fly Suncountry again. Very bad expierence."

Pros: "All employees were super friendly and helpful"

Pros: "Everything happened as planed"
Cons: "Covid testing and requirements was stressful"

Pros: "Crew was very nice and helpful. Flight on time information forthcoming."
Cons: "More room in seats."

Cons: "For such a long trip, a better aircraft would have been better,"

Pros: "United es la peor aerolínea nos trataron muy mal y nos cobraron exceso de equipaje sin tenerlo y casi perdemos el vuelo por su culpa"

Pros: "Great crew, comfortable aircraft"
Cons: "snacks were wimpy"

Pros: "Lufthansa crew and service made the long trip not just bearable,but enjoyable!"
Cons: "The seats are super squeezed together. My daughter and I weigh no more than 130 lbs each and We were very uncomfortable."

Pros: "Nothing"
Cons: "It was horrible no WiFi and crew just slack off They were not warm and did not make any talk at all Hated the flight"

Cons: "United airlines staff were very grumpy"

Pros: "The crew was great and helpful. I felt bad for them flying in those cramped conditions"
Cons: "The seats are crazy cramped. The seats are horribly uncomfortable- you have to download their app for movies or tv and use your own device. You cannot download on the plane. Then when you do use your devicice- the streaming cuts off every few minutes"

Pros: "Staff was very friendly and very attentive."

Pros: "Fast service"
Cons: "Wi-Fi cost too much"

Cons: "Flight was delayed over 8 hours due to "mechanical issues." Went from a nice 757 to a 737 which was a little more cramped."

Pros: "Flight was on time. Everything went smooth for being in coach."

Pros: "Flight attendants were very helpful, boarding was quick and simple"
Cons: "A family of 5 kept switching seats with each other and I ended up stuck between the father and a women, he was not considerate of my space I had to ask several times for him to move over."

Cons: "The flight ran out of eggs so my breakfast was only fruit and a yogurt but honestly with that being the worst thing that happened I will take it."

Pros: "Courteous staff, nice attentive staff."
Cons: "The length of travel time."

Pros: "Checked on carry on for no charge"

Pros: "Overbooked the first flight which was a bit nerve wracking. Luckily got a seat. Seats are a bit small and the food was as expected."
Cons: "Overbooked flight."

Cons: "Seating"

Pros: "The crew onboard the United flights were very friendly and capable. Plus I downloaded the United app and was able to watch any show I could think of but Landed on Westworld, cause I can never catch-up."
Cons: "Virtually no food included on an $800 dollar 5 hr flight. I even upgraded economy elite. In the equivalent range Alaskan gives a very nice fo-meal in a box. Finally, I arrived for my flight from San Luis Obispo an hour and 45 minutes early and stood in line to check my small bag for the first 45 minutes. At which point the desk agent made the announcement she would no longer take bags. Luckily my bag was small enough to be considered a carry on so I just went to security. I don't know what people with large bags behind me did? then it takes another 45 mins to get through security at which point they see my 5 inch knife on X-ray machine. Which I packed 3 days earlier when I planned to check my bag. Lost the knife, fine, my fault, goodbye favorite pocket knife. but now I am randomly selected for explosives LOL by TSA. I get to the gate the gate agent scans a ticket for the person infront of me. I step up and the same gate agent puts her hand over the scanner and says sorry it is late!? There were 6 other people behind me and this is a 22 person plane. So I still not upset walk back out of the security area because TSA closes the area in between flights and call United. They get me on the next flight out and rescheduled my following flight only a 3 hour wait. An hour goes by and the first desk agent, they have been holding the first flight because enough people aren't onboard. SLB is a joke."

Pros: "Upgrade and lay flat seats."

Pros: "The crew was very kind and welcoming all smiles and very good mood. The plane was clean and nice."
Cons: "No pillows for sleep, a/c was VERY poor. Hardly any air was coming out, I was sweating the entire flight. I hate that there are no screens."

Pros: "Everything went well from check in, to boarding, to the flight. Flight attendants were all great and attentive. Flight left a few mins early and arrived 20 mins ahead of schedule. Coffee was FANTASTIC."
Cons: "In flight wifi was inoperative. I could not access any in flight entertainment throughout the flight."

Cons: "I had to miss an extra day of work because of the delay coming back to Los Angeles. Thankful the Kayak app informed me of the delay in time to not go so early but once at the airport, my flight got delayed 2 more times."

Pros: "Friendly staff"
Cons: "No Wi-Fi. No entertainment. No leg room."

Pros: "The flight attendants were nice, couldn't been nicer."
Cons: "Nothing"

Pros: "It's so fast excellent"

Pros: "Nothing"
Cons: "Not getting a confirmation email or check-in reminder. No working wifi or power docks on plane (marketed as having in-seat entertainment). Moved to the back of the plane with no recline and destroying my back after telling them I need at least minimal recline. Out of most food options upon being served last and given a soggy undressed chicken wrap for 12.00. Finally, the gate dock was not able to connect with the plane upon arrival yeilding a 30 minute delay at the gate. Unapologetic crew simply ready to turn onto the next flight. This is why I don't fly united."

Cons: "Not only did we sit on the plan for almost two hours before they realized that the plane didn't have enough gas we sat there for a another 30 minutes circling the dam flight line only to realize that there is to much cargo in the plane that it's to heavy to fly they didn't let anyone use the bathroom and we proceeded back to the terminal only to get on a different plane to fly out"

Pros: "Everything"
Cons: "Nothing"

Pros: "I had an excellent flight, really US NAVY we all fly awesomely. Thank You."
Cons: "N?A"

Cons: "Horrible attitude by staff at the baggage service desk"

Pros: "Took 30 hrs to get home"

Pros: "Friendly flight crew"
Cons: "Seats uncomfortable, less leg room and had to use your own tablet or phone for entertainment. Flight was late. Large plane."

Pros: "The crew was awesome! Very friendly and genuine."
Cons: "I didn't like that when I checked in at the Sky Cab at the curbside in Honolulu, she only printed the first half of my flight. She was unable to print my connecting flight. This caused me stress and delay!"

Pros: "Connection was close to arrival, not much waiting timepeople"

Pros: "N/a"
Cons: "We paid extra to have seating together in an upgraded to business class. We paid an additional $89.00 each for this option on top of our airfare. When we got to the boarding gate and we were ready to have our ticket scanned we were told, "unfortunately, you two won't be able to be seated together, we had a seat change that affected your seating." then we were asked to go to the counter at the gate to see what could be done, but there was nothing that could be done, the flight was full. So our money was collected but due to the mess up on seating and loss of our $600.00 epi pen medication we didn't take the flight."

Cons: "freezing on plane"

Cons: "No entertainment at all?"

Pros: "Everything"
Cons: "Nothing"

Pros: "Terrible experience Had to attend wedding ceremony.... Gave me wrong informations all the way to receive. Luggages."
Cons: "For economy class Why UA does' board from back seats, they make 5 groups and starts from group 1 but it makes cloudy all isles. If starts from group 5 , faster to finish boarding time"

Cons: "A 5+ hour flight and one bag of snack mix and you had to pay for a movie. Other Airlines are more generous than that. Crew looked beyond disinterested with anybody."

Pros: "The crew was polite and helpful."
Cons: "The seats felt cramped. I couldn't get comfortable, even with changes in position and my seat leaned back."

Cons: "Wifi unavailable HNL>LAX"

Pros: "Very comfortable seats and great flight crew!"

Pros: "That they kept us updated on why the flight got delayed, but didn't seem confident about that"
Cons: "That it got delayed on the last min right before we were going to board then they kept saying we should get an answer in 10min 4x"

Pros: "Crew was great willing to accommodate and professional."
Cons: "Extra costs for luggage, fees for internet and entertainment which is wrong especially on long flights. Delta offered free entertainment. on their flight for LAX to Honolulu. SEATING WAS VERY UNCOMFORTABLE !"

Pros: "Everything else was fine. I was even able to access my luggage in LAX to retrieve my medication, which I accidentally had left in there. Thanks for that."
Cons: "Stewardess was so big and clumsy, that she had to hold on to the overhead bins and wake me up every time she squeezed through aisle and scraped by me. I know you cannot discriminate against big staff, but you have to make the aisle wider if you want your passengers to be comfortable and undisturbed."

Pros: "nothing"
Cons: "flight attendants rude, pilots landing scarey 2 times, Cabin freezing whole flight and everyone complained!!"

Pros: "Once again, no problems occurred on this flight. I was just glad that I was on my way back home."
Cons: "I arrived at 4:58 AM and there was no coffee shop in the terminal 7 arrival area. I had to walk all the way to Delta airlines terminal 5 just to buy a cup of coffee. What. A. Shame."