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Didn’t get our beverage and snack till we were almost ready to land at Charlotte

We were deplained twice from two different plains going to LGA. We are now booked on a third plain going to JFK. Hope we can get home. I have a surgical appointment tomorrow.

We bought First Class tickets. But we were downgraded How do you think we should feel ? We have been in Charlotte since 9:30 AM It is now 6:45 PM Should we use the train to go home?

You guys did an all around great job and my flight experience was the best I’ve ever had. The quality of the service was exceptional.

Seatback tv.

Stewardess berated a man for leaving his backpack on the floor in front of him rather than politely addressing the issue. She told him you know better than that and don’t ever do that again. It was totally uncalled for.

NOTHING

2.5 HOURS DELAYED

Disponibilidad y ayuda del personal desde el primer momento que llegas a la ventanilla a documentar. EXCELENTE!! servicio.

The flight attendants they have attitude really bad I think u guys should check your employees.

The cabin was kept quiet, dark and orderly for the night flight.

Same as above. The seat in economy is truly an endurance test. No way to go to sleep.

The food was pretty good.

They had no accommodations for our baby, and didn’t let us board first. It was an old plane with basic entertainment, TVs above the middle row and not all do them worked. It was particularly freezing on board. Some of the crew was nice but overall not very friendly or welcoming.

Early arrival, plane not crowded

Onboard wifi not working so no inflight entertainment

What to like with AA?

Delayed by 2:38 hours at Chicago due to aircaft repair. Total layover 8:38 hours.

Never made it to Chicago, rerouted through Washington DC.

Seatback tv.

Stewardess berated a man for leaving his backpack on the floor in front of him rather than politely addressing the issue. She told him you know better than that and don’t ever do that again. It was totally uncalled for.

Why use old planes for such a long flight? Toilet overflowed, poor quality tv, and only peanuts?

There were actual meals served on the flight. They were pretty good. Free movies available.

There was one cranky flight attendant. The seats don’t recline quite enough to be able to sleep.

Seats more comfortable, plan wasn’t too full

No charging port for cellphone.

On time, fast boarding

The boarding unfortunately the Quito airport it’s too small

The flight attendants they have attitude really bad I think u guys should check your employees.

Excelente servicio por las aeromozas y comprensión de asignaciones de asiento por mi estado medico.

Mucho frío!! Durante el vuelo

Seatback tv.

Stewardess berated a man for leaving his backpack on the floor in front of him rather than politely addressing the issue. She told him you know better than that and don’t ever do that again. It was totally uncalled for.

Hostess were professional and warm

Seats was too tight, no leg room and no room for stretching

Why use old planes for such a long flight? Toilet overflowed, poor quality tv, and only peanuts?

Didn’t get our beverage and snack till we were almost ready to land at Charlotte

On time, fast boarding

Too much airport security

The boarding unfortunately the Quito airport it’s too small

Excelente servicio por las aeromozas y comprensión de asignaciones de asiento por mi estado medico.

Mucho frío!! Durante el vuelo

NOTHING

2.5 HOURS DELAYED

Excellent

Didn’t like the fact that online check in didn’t work on the Delta app.di

Didn’t get our beverage and snack till we were almost ready to land at Charlotte

Seats more comfortable, plan wasn’t too full

No charging port for cellphone.

Customer service when my flight was delayed twice and then cancelled.

I hated that there were sudden updates of delays just moments before we were supposed to board, then delayed for a day, then cancelled. I was fortunate to be re-routed to San Francisco (I am on the way) now, through United airlines. All in all, it was a stressful inconvenience.

Early arrival, plane not crowded

Onboard wifi not working so no inflight entertainment

Nothing

Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed.

It was a quick flight! The crew was nice & the landing went smothly!

It was a full plane!

Didn’t like the fact that online check in didn’t work on the Delta app.di

There were actual meals served on the flight. They were pretty good. Free movies available.

There was one cranky flight attendant. The seats don’t recline quite enough to be able to sleep.

Hostess were professional and warm

Seats was too tight, no leg room and no room for stretching

The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids.

The landing was pretty tough and we took off almost a half hour late.

The flight attendants they have attitude really bad I think u guys should check your employees.

On time, fast boarding

Efficient and respectful staff. Treat to have wine with the pasta dish that was served.

I am only 5'2...a short woman so the seat does not fit me . My feet can not rest on the floor and the headrest does not adjust for me. It makes for a most uncomfortable 18 hours from Lima.

Almost everything was perfect!

The flight attendants offered an OK service to me, I don’t give them 5 stars only because I noticed they were unfriendly and a bit rude to other passengers.