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Online Check in is a bit overwhelming. Too many adds, seat selection charges, etc. Too confusing

It got me where I wanted to go safely.

Flight attendants were not friendly, boarderline rude and sarcastic. Only saw smiles when we were deboarding. Seats are narrow and uncomfortable. Snacks/drinks are very expensive

Everything went very smoothly ppl were polite

It will be better to include the bags in the fly ticket for some reason. Before we checked in, a lady told us to just print the boarding pass and go inside in order for us not to miss the fly when we asked if we can have as discount because we did not know about the carry-on bags. Outside was $55 for a bags and $65 at the gate. Which is $10 more for each additional bags. This is stealing money from people and they are sending passengers away from Spirit airlines. I don't recommend to anyone. Even water, you have to pay for it.

food

the service at the airport was terrible. personal is not enough and also the avianca customer service is awful. I will never use that airline bedore

Great cabin crew. They were friendly and very polite. Seats were pretty comfortable too

Check in process took one hour and a half from Miami! Thank God the desk agent escorted us through customs to board the plane.

The flight attendance was excellent. The food was ok

Nothing

Took forever to check in even though I got to the airport well ahead of time. The self check in stations were not working. The flight was delayed for 2 hours

The flight attendant for this flight she was really nice and friendly good!! Nothing compared to my flight from LAX TO CDM..

The aircraft was late we stay in the aircraft for 1 hour not doing nothing cuz the in flight entretenimient was block until the aircraft was out to take off

NOTHING

2.5 HOURS DELAYED

Almost everything was perfect!

The flight attendants offered an OK service to me, I don’t give them 5 stars only because I noticed they were unfriendly and a bit rude to other passengers.

The cabin was kept quiet, dark and orderly for the night flight.

Same as above. The seat in economy is truly an endurance test. No way to go to sleep.

Muy mala atención

More of the same. Because of all the initial buffonery when we get to the gate for the connecting flight they us that my wife didnt have a seat and the flight was full.

The meals were good!

Poor costumer service . Luggage was wet . All of the clothes ruined

The crew was awesome! Best flight I've ever had.

Crew flight attendant was nice the whole trip. Other places they aren't always so warm or nice when you leave. Flight was pretty.

Nobody was checking tickets for checked bags we deboarded.

The flight attendant was super awesome. She was personable and had a great attitude. I didnt get her name, but she was by far the best! Blonde lady, smelled wonderful, very refreshing and funny conversation...(Ua1412 to LaGuardia) yeah yeah! Amazing!

I wanted the salami and cheese crackers but the flight wasn’t given any, so I chose the veggie smash/pita bread/quinoa/almond thing. Not too bad, but definitely no match for salami and cheese crackers. You know?

Lounge

Delayed flight which kept pushing back for more then 5 hours. Got booked on the next flight got middle seat. Flight attendant was rude and short with people. Not very personable. Plane was so hot everyone was sweating.

The service was excellent and the flight on time. Love American.

The seats have been refurbished and if you are a plus size the seats are uncomfortable.

Nothing.

Couldn't get own crew closed gate and would not open door.

Crew closed gate before the 10 min delayed time, knowing connecting passengers would not be able to make it. From a flight 10 min late.

Such tiny seats.

It will be better to include the bags in the fly ticket for some reason. Before we checked in, a lady told us to just print the boarding pass and go inside in order for us not to miss the fly when we asked if we can have as discount because we did not know about the carry-on bags. Outside was $55 for a bags and $65 at the gate. Which is $10 more for each additional bags. This is stealing money from people and they are sending passengers away from Spirit airlines. I don't recommend to anyone. Even water, you have to pay for it.

Everything went very smoothly ppl were polite

The flight was delayed and boarding was never posted. We were online checking while having food next to the gate. We missed the flight by 2 minutes and have to fly out 24 hours later, missing a wedding which was the whole purpose going.

I had to pay $50 for a small suitcase while other airlines charge $25.00

food

the service at the airport was terrible. personal is not enough and also the avianca customer service is awful. I will never use that airline bedore

The friendliness of the Avianca Staff.

Absolutely nothing

Everything first every single flight taken was delayed by at least 30 mins and not on time, then they played last minute rescheduleds in which they over booked by like twice the amount of people on flight and offer a mediocre 100 dollar travel voucher to make up for it to get on the next flight that’s 4 hours later. Since no one took that offer they ended up rescheduling it and stopping in other places to ale up for the lack of space, what was suppose to be a 6 hour flight turn in a 12 hour flight.

They moved the original flight (direct flight) for a flight with stop in bogota. They did this because the flight NYC-bogota was empty. They delay the flight nyc-medellin to mive the people and fill the bogota flight. I need to arrive at 1 because i was attending a funeral and i couldnot attend the funeral

The flight attendant was thoughtful, kind enough to offer to move me from cramped middle seat near back of plane to an empty exit row. Since I’m nearly 6’5” tall, that was greatly appreciated.

There were no “dislikes”. I didn’t buy any drink or food onboard.

It got me where I wanted to go safely.

Flight attendants were not friendly, boarderline rude and sarcastic. Only saw smiles when we were deboarding. Seats are narrow and uncomfortable. Snacks/drinks are very expensive

Nothing

All

It will be better to include the bags in the fly ticket for some reason. Before we checked in, a lady told us to just print the boarding pass and go inside in order for us not to miss the fly when we asked if we can have as discount because we did not know about the carry-on bags. Outside was $55 for a bags and $65 at the gate. Which is $10 more for each additional bags. This is stealing money from people and they are sending passengers away from Spirit airlines. I don't recommend to anyone. Even water, you have to pay for it.

On time, fast boarding

Too much airport security

NOTHING

2.5 HOURS DELAYED

The flight attendant for this flight she was really nice and friendly good!! Nothing compared to my flight from LAX TO CDM..

The aircraft was late we stay in the aircraft for 1 hour not doing nothing cuz the in flight entretenimient was block until the aircraft was out to take off

Excelente servicio por las aeromozas y comprensión de asignaciones de asiento por mi estado medico.

Mucho frío!! Durante el vuelo

Nothing

Took forever to check in even though I got to the airport well ahead of time. The self check in stations were not working. The flight was delayed for 2 hours

It was a delayed for 4 hours and even then was another dalayed of 48 minutes

Absolutely nothing

Everything first every single flight taken was delayed by at least 30 mins and not on time, then they played last minute rescheduleds in which they over booked by like twice the amount of people on flight and offer a mediocre 100 dollar travel voucher to make up for it to get on the next flight that’s 4 hours later. Since no one took that offer they ended up rescheduling it and stopping in other places to ale up for the lack of space, what was suppose to be a 6 hour flight turn in a 12 hour flight.

3 cancel flights

Efficient and respectful staff. Treat to have wine with the pasta dish that was served.

I am only 5'2...a short woman so the seat does not fit me . My feet can not rest on the floor and the headrest does not adjust for me. It makes for a most uncomfortable 18 hours from Lima.

NOTHING

2.5 HOURS DELAYED

On time, fast boarding

Disponibilidad y ayuda del personal desde el primer momento que llegas a la ventanilla a documentar. EXCELENTE!! servicio.

It will be better to include the bags in the fly ticket for some reason. Before we checked in, a lady told us to just print the boarding pass and go inside in order for us not to miss the fly when we asked if we can have as discount because we did not know about the carry-on bags. Outside was $55 for a bags and $65 at the gate. Which is $10 more for each additional bags. This is stealing money from people and they are sending passengers away from Spirit airlines. I don't recommend to anyone. Even water, you have to pay for it.

The flight was delayed and boarding was never posted. We were online checking while having food next to the gate. We missed the flight by 2 minutes and have to fly out 24 hours later, missing a wedding which was the whole purpose going.

Nothing

All

Stopped at boarding entrance for a bag that “looked too big” but still fit. Rerouted which resulted in the flight landing an hour and a half later, making me miss an important event.

Absolutely nothing

Everything first every single flight taken was delayed by at least 30 mins and not on time, then they played last minute rescheduleds in which they over booked by like twice the amount of people on flight and offer a mediocre 100 dollar travel voucher to make up for it to get on the next flight that’s 4 hours later. Since no one took that offer they ended up rescheduling it and stopping in other places to ale up for the lack of space, what was suppose to be a 6 hour flight turn in a 12 hour flight.

They moved the original flight (direct flight) for a flight with stop in bogota. They did this because the flight NYC-bogota was empty. They delay the flight nyc-medellin to mive the people and fill the bogota flight. I need to arrive at 1 because i was attending a funeral and i couldnot attend the funeral

Nothing

Took forever to check in even though I got to the airport well ahead of time. The self check in stations were not working. The flight was delayed for 2 hours

food

the service at the airport was terrible. personal is not enough and also the avianca customer service is awful. I will never use that airline bedore

The flight was delayed by three hours (reason unknown) and the entertainment on flight shut off once and then froze for 20 minutes

Excelente servicio por las aeromozas y comprensión de asignaciones de asiento por mi estado medico.

Mucho frío!! Durante el vuelo

On time, fast boarding

Too much airport security

The flight attendants they have attitude really bad I think u guys should check your employees.