Cons: "It was a 4+ hr flight, so some food would have been good. Could have given protein shakes or something."
Pros: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Cons: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
Cons: "Wouldn’t change a thing! I don’t always fly! But when I do!! I fly delta!!"
Pros: "Being on time with everything."
Cons: "All went great. Another excellently run Delta flight."
Pros: "Crew and service was amazing"
Cons: "Paid $28 for internet and it didn’t work"
Cons: "Everything was fine... I should have packed a snack because I’m always hungry! Will travel Delta again!"
Cons: "The flight was delayed an hour."
Pros: "Great crew, nice plane, awesome entertainment"
Pros: "The crewe members were great."
Cons: "Miniature candy bars are not sufficient for an hour and a half flight."
Cons: "Delay on flight and providing beverages while waiting for 6 hours"
Cons: "Flight was delayed almost 3 hrs. Ran out of food right before my row. I upgraded my seat but feel I got the short end of the stick."
Pros: "Easy boarding"
Cons: "Ensure the entertainment is working not able to watch movies on an eight plus hour flight"
Pros: "The crew was great!"
Cons: "The boarding was the worst I’d ever seen! No structure, only 1 person was taking tickets to board and would stop every third person to go back to the counter and checkndomething, holding up the entire boarding process. We were supposed to start boarding at 8:05, but started at 8:35...."
Cons: "Worst first class service. Only came by twice in two hour flight"
Pros: "Crew had pleasant personalities.. not stoic annoyed faces"
Cons: "People should wait their turn getting off the planes “Wait until the seat in front of you is empty,” says the elementary school teacher .."
Pros: "Delta’s crew is always the best. On schedule"
Cons: "This was a 2 hour flight, some entertainment would be nice..."
Pros: "Crew was amazing"
Cons: "If you could figure out how to get online wifi..."
Pros: "The two stewardesses were awesome helping me to reschedule possible connecting flight due to leaving mdt 2 hours late"
Cons: "The gate agents were extremely slow causing the flight to pull from the gate 28 minutes late. The capitan of the plane needs a course on how to be polite to an upset customer"
Pros: "the crew was excellent the boarding was satisfactory"
Cons: "everything was from satisfactory to excellent"
Pros: "They ran out of my preferred menu choice for the first meal. Martha went out of her way to bring my first choice for the second meal, which was very thoughtful. Nancy brought my friend an extra meal."
Cons: "I thought there would be more new releases to watch, but overall the selection was good."
Pros: "Clean new plane. Very nice"
Pros: "No power plugs on a six hour flight? Wifi was down and the audio didn’t work in my seat. Crew was super snarly and unhelpful"
Pros: "We arrived on time."
Cons: "All 3 monitors in our row were frozen the entire 6 hour flight. The “food” was horrid dueling pastas. Inedible. Seats didn’t recline more than 10 degrees."
Pros: "My upgrade and breakfast were fabulous!"
Pros: "Great friendly crew. Great entertainment with movies on a short narrow body flight!"
Cons: "Boarding and disembarking was again slow. Must be a cultural thing as each flight in the US seems to be like this as people take ages to get their bags organised on arrival. Chaotic boarding is compounded by the back of the plane boarding last.... everywhere else in the world loads everyone together or does the back of the plane first and it's much quicker!"
Pros: "The flight was good, Boarding was smooth and fast"
Cons: "I asked one of the crew members to help me to get a better seat as I was very tired and wanted to sleep better during the flight and he didnt pay attention to me. I realized there were emthy seats available during the flight"
Pros: "See above..."
Cons: "See above"
Cons: "I received a message flight would be early but it was actually late...luckily it did not affect my connection"
Cons: "Horribly uncomfortable on plane! Need more room!"
Pros: "Cabin crew and captain were great."
Cons: "Don't like how you don't get your seat assignment until you get to the gate. I was given the window seat in the very last row for a 6 hour flight, quite uncomfortable. I could've booked another airline for a similar price and picked the seat i wanted at booking. They ran out of food choices by the time they got to the last row, so we were given whatever was left. Delayed because one of the bathroom doors wasn't working, 30 min later still wasn't fixed and ultimately they decided to go without it."
Pros: "The boarding didn’t take long at all. The staff and crew were very pleasant and polite. Everything was done in a timely manner."
Cons: "Well you get what you pay for so I’m not really complaining here. The economy seating was a bit cramped. I’m 6 foot and it was not comfortable for me. I can only imagine how it eould be for people taller and bigger than me. Flight was too short for meas. Snacks were good though."
Pros: "Polite crew, clean plane, smooth reservation and seat selection process"
Pros: "Other than the delay by the Hong Kong Airport controller, everything went smoothly. The plane was late to Seattle."
Cons: "The luggage custom clearing would be much better if we could do it like the Vancouver BC where an electronic monitor was used to identify one's luggage without the need to handle them manually. Much more efficient and allowing folks to get on the connecting flights easier."
Pros: "Fast and very friendly staff."
Pros: "No hassle, no drama, very smooth."
Cons: "The blueberries were rather bland."
Cons: "Delta crew are lazy...they wont help u out to store ur bags."
Pros: "Service was great, flight was excellent"
Pros: "Easy flight. Plane and crew were fine"
Cons: "It was a short flight but no entertainment on this plane."
Pros: "left on time - landed early. Gate checked my luggage for me."
Pros: "They did fly.... finally"
Cons: "Missed connection to Bangor. Had to overnight in NYC. Substituted smaller plane for this transcontinental flight."
Pros: "everything on schedule; courteous staff and great pilots"
Cons: "everything was very ordinary so cannot complain"
Pros: "I'm surprise that Delta airline serves free dinner for domestic flight, which is definitely a compliment. I would travel with Delta airline again"
Pros: "plane had individual movies for free with each seat!"
Cons: "This flight was canceled and the flight they put me on was terrible."
Crew made sure we had space since it was not a full flight. I slept the entire ride.
Please see previous review. The most uncomfortable airline seats I have ever sat in, and I travel a lot. Forward of vertical, ugh. I will recommend people avoid your airline it was so bad. The rest was good, crew and timing etc.
The delay could have been shorter. Rough traveling late at night with an infant and then a delay.
Cons: "Could have been on time also one bag carry on mean 1 not 1 plus a backpack the WiFi also wasn’t working properly"
Pros: "The crew was great even though there wasn’t any food or beverage service during the flight. They were very sweet to my 16 month old son and even have him a Flight Crew pin!"
Cons: "The plane was stuffy so I felt overheated even with the overhead air on. The seats weren’t super comfortable."
Pros: "The crew was amiable. The plane was crowded but clean."
Cons: "The flight was delayed."
Pros: "The plane was a good size for that length of trip. Free entertainment options were excellent."
Cons: "Had to pay $80 for an upgrade to be (fairly) comfortable for the flight."
Cons: "We sat in boarding in about 90-100 degree heat for over an hour. Everyone is drenched in sweat and should have never boarded."
Pros: "That I arrived safely"
Cons: "Seats could be bigger after all you get charge for a trip, they could also have more flights and stop cramping up the place then there’s no overhead space. Perfect example of Corporate greed"
Cons: "No wifi no movie."
Cons: "I'm expecting more from AA. We were delayed for 2.5 hr since we didn't have a pilot !!!!!"
Pros: "The airplane was clean and spacious"
Cons: "Improve the snacks and the crew attitude"
Pros: "Quick boarding"
Cons: "Comfortable seats tv screens for seats"
Cons: "traffic made lose this flight. Had to change flights. Can not get connection flights with one hour difference between connections"
Pros: "On-time departure and arrival, friendly ground staff and flight attendant"
Pros: "Is not only the most convenient airport for our flying, but we always have a good experience. Loyalty paid. And we are AA clients for more than 25 years. ."
Cons: "I would like if they offer a better quality of drinks (wine, Prosecco) in first class. Now they can buy a French wines for a great Rices"
Pros: "On an overnight long-haul the thing I hope for most is sleep. The crew rapidly started beverage service after takeoff. Dinner was cleared and lights turned down about 1.5 hours later, including three opportunities for beverages. Lights came back up only about an hour before landing. Despite that no one seemed rushed. Seconds were offered for coffee, passengers had time to use the restroom before de-planing. We likely had almost 4 hours of our approximately 7.5 hour itinerary to attempt sleep."
Cons: "Having said that, the seats are not made for my over 6 feet tall spouse and myself. More leg room isn't going to help a lot. There's too much room between our necks and heads and the headrest so we end up slumped over even if we recline the seats. Hoping to win the lottery so we can afford first class some day."
Pros: "Quick boarding"
Cons: "Cold no food"
Pros: "Nothing. Just the pilot"
Cons: "Everything. Bad communication. 1 h delay. Then 3 hs in the plane. We ran out of gas. 2 more hours taxiing Never seen something similar. I really hope my mileage refund."
Pros: "Entertainment is good, polite staff"
Cons: "The food was horrid, the seats are short for leg-room, although this was American Airlines Operated by Cathay."
Pros: "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."
Pros: "Smooth flight, not too bumpy. Also flew on time and landed early. Free beer"
Cons: "No internet. No tv screens. Jet blue is still better."
Pros: "The airline staff was SO kind and helpful. I'm an AA fan now!"
Pros: "Super nice plane. High tech . Comfortable. Good food"
Pros: "Flight attendant, David, was extremely professional and nice."
Pros: "The crew was amazing - agreeing to work extra because it was Christmas eve and they wanted us all to get to our destinations for Christmas. They were very gracious and helpful."
Cons: "We were over an hour late to leave. I understand the reason for the delay because of weather. What I was disappointed in is that the delay was not announced until our actual scheduled time to leave. It meant people coming to pick me up didn't get the change information in a timely manner."
Pros: "Every thing. I am not rating it as excellent only for the 'Maxim' : "There is always scope for Improvement""
Cons: "Nil. No complaints what so ever."
Cons: "They had a delay that bumped our international connection. We had to switch airports and airlines and arrived significantly later than originally planned, causing us to miss pre-wedding events."
Pros: "Direct flight was good, food was good, entertainment was good. Boarding was quick and handled well."
Cons: "Upset it was an American Airlines flight and that wasn't communicated clearly, went to wrong terminal when departing!"
Pros: "Crew was friendly and helpful. Offered ice after I burned and blistered my finger on the overhead light because it was so hot because it was so old. Pilot got me safely to my destination."
Cons: "-A line of agents asking for passports to even enter the area where American Airlines is located. Crazy security for no reason. -Tiny seats -No legroom for an 8 hour flight -No creature comforts or modern day technology like personal TV's or charging ports. Only 3 Small TV's along the the middle aisle. I remember flying on a plane like this in 1986. Played movies from 2012. Smurfs? Really? -No headphones offered -Burned my finger on the overhead light!!! Still have a blister!"
Pros: "Plenty of food and beverages, decent comfort in seats, great flight crew."
Cons: "Boarding was a little chaotic. Could have been more organized."
Pros: "Great flight. Nice airplanes and friendly hostesses."
Pros: "The flight was a one way to PDX and felt fast and not exhausting coming from LHR. First time flying direct. Great food and snacks the staff took care of us. Bathrooms were cleaned over the trip which was great!"
Cons: "N/A - nothing..."
Cons: "We booked a round-trip flight on AA from Philadelphia to Dublin. Due to changes in our travel plans we revised our flight dates. The phone customer service rep who helped me make the changes, assured me that the AA policy was to group families together after she informed me that I could not choose our seat assignments at that time. Arriving at the Philadelphia airport, we used the self service kiosk to check-in. The issued boarding passes put my wife and me in different rows on one side of the plane, and our nine year old son on the other. I asked a roving AA customer service rep if it would be possible to change our seat assignments and explained what we were told when rebooking. She waved vaguely in the direction of the baggage counter, and told us we could change our seats when checking our baggage. We brought out baggage to the counter and informed the customer service rep working there what we were told by the kiosk and phone representatives. She immediately yelled at us and told us to calm down, even though we were merely asking and explaining. Each time we attempted to explain our situation or ask where we could seek assistance, she bristled. Finally, she told us we should go to the main check-in counter because she could not change seat assignments. The check-in counter rep was very brusque. She said she could not change anything because we had boarding passes and should accept the locations because it was an international flight; however we could ask at the gate if changes could be made. At the gate, service was provided for three flights - Dublin, London, and Manchester(?). We stood briefly in line and were motioned up to a desk for the London flight. I informed the customer service rep that we were travelling to Dublin, and what we were told by the previous AA representatives. Without checking to see if was possible to seat the three of us together, he told us that he could only put my wife and son together. Somewhat relieved, we asked him to revise their seat locations. He made the changes and handed us our new boarding passes. As we walked away from the counter, I noticed that the new boarding passes were for the London flight and did not have my wife's or son's names. We returned to the counter and told him that there had been mistakes made. He immediately snatched the passes from us and berated us for not telling him that we were not going to London. I told him that we had told him of our destination as soon as we approached the counter. He retrieved our original passes from the trash and told us to wait for the Dublin flight reps to arrive. Immediately, I called the AA toll-free number and informed the phone agent of all that had happened. She was able to locate two seats together for my wife and son, and told me to inform the gate reps of the information. Because of character limitations I cannot tell of the counter rep who was an angel and managed to seat the three of us together. Thank you!!!"
Pros: "Crew and promptness. Roomie seat."
Cons: "No cellphone charger. No movie screen at the seat."
Pros: "The only good part was that I had no one sitting next to me"
Cons: "We had a 8 hour delay in Lima and the customer service was terrible. I did not know what was going on for hours on end and they keep giving all the passengers the loop around. I work in the hospitality industry and this isn't the way to treat your paying customers"
Pros: "Flight was prompt. Crew was good."
Cons: "Not seated together with my wife. Looked at paying for upgrade, but no seats together."
Cons: "The flight attendant was arrogant. This is her job... just for $$$"
Pros: "Nothing in particular."
Cons: "The 10:50 PM flight was delayed beyond midnight with no prior indication. The reason given was the flight from Dallas delayed due to weather. This looks childish. Why not pay for inconvenience. Is our time and hardship so invaluable?"
Pros: "Great round trip flight! I was traveling on vacation with a group of 6. We all had no issues. I pray all my flights from this pint forward will be this effortless."
Cons: "American Airlines isn't as friendly or accommodating as other airlines or staff."
Cons: "Space between seat rows to small"
Pros: "Seat comfort, the crew and the actual flight were good."
Cons: "Due to the extended delay I didn't get back to my apartment in NYC and to sleep until after 3 a.m."
Pros: "Seats have adjustable headrest"
Cons: "Plane sat on the gate for 3 hours. Did not let anyone get off. Infants and elderly had to wait onboard 3 hours before departing due to over booked and over weight flight"
Pros: "The atendió"
Cons: "El embarque"
Pros: "Almost nothing."
Cons: "Allow field research of all terminals to best decide for the next flight to book. If I were 3 seconds off and not running on my last leg to Naga, I would have been stuck in Manila for the entire duration of my trip."
Pros: "Buena comida a bordo y peliculas de entretenimiento."
Cons: "Asientos incómodos oara un viaje de 10 horas."
Pros: "Some of the crew were fantastic while some of the others were pretty mediocre. The plane was quite nice"
Cons: "Some of the crew were fantastic while some of the others were pretty mediocre. They didn't have agua con gas (soda water). The toilets were not kept clean and got pretty messy. Just a bit sloppy overall..."
Pros: "Crew was very nice"
Cons: "Our luggage was not put on the plane and was left behind. It was delayed about 36 hours but when we got it 3 new shots and one perfume was stolen."
Cons: "You made me late for my connecting flight by unloading my carry one bags slowly. It cost be $500 extra dollars and I’m stuck in Madrid until Friday which is making making me miss work. Unacceptable."
Pros: "crew and flight excellent"
Cons: "too close the seats"
Pros: "friendly crew"
Cons: "more leg room"
Cons: "More space and reclining seats please!"
Pros: "The people"
Cons: "The crew at flights run by Iberia were particularly unpleasant. Special those in the flight from Madrid to Miami. Ladies we’re particular rude and aggressive when talking to me and my daughters. Basically as if they were doing us a favor wile doing their work."
Pros: "It was IBERIA Flight: -Seating was good--very nice reclining seats. -Flight left and arrived on time.."
Cons: "It was IBERIA Flight: -Video remote did not work well and the touch screen did not work well. -There was no vegetarian option for food--and food was not that good. -There was a check in for Business class but then for actual boarding there was only 1 line and it took almost 30 minutes to Board and we waited in long line. -Maybe the crew did not understand English so well. Thank you for listening."
Cons: "I was not informed about having to pay for checking my luggage and it did not even showed at the Iberia website when doing my online checking. I had to pay a total of $50, $25 each way, in Madrid. I was never informed of this in Boston or, again, while processing my checking using Iberia’s website."
Pros: "Friendly staff"
Cons: "My airfare includes baggage with the receipt yet the agent at check in said I had to pay for luggage and I didn’t book with them directly. Low service level."
Pros: "Crew arranged to change seats so my left leg had an aisle."
Cons: "Boarding by groups was not followed, no one to control them, just a rush to gate. No discipline by Iberia. Reserved a seat on aisle of 3 seats side section so my left leg could stretch out after surgery but they changed aircraft type w/ only 2 seats on side without notification, so my right leg had the aisle."
Cons: "Lost bags, dirty plane, seats switched from together with my wife on our honeymoon to seperate."
Cons: "At the checking counter they couldnt find my tickets reservation. Took forever to check in."
Cons: "I had to call Kayak to get the confirmation code to check in online, as this was not provided by Kayak in their receipt for the eticket. Otherwise the flight was fine."
Pros: "Iberias actual flights are always excellent from the crew, entertainment, food, and all the way up to the pilots smooth landings."
Pros: "The flight was short and smooth."
Cons: "Iberia put me on standby with no notification or explanation. My entire trip came to a screeching hault. The stress and anxiety of waiting to see if I got on a flight with my new fiancé was wildly inexcusable on Iberia’s end. I am incredibly lucky to have made it on but it is deeply disturbing that Iberia would rely on luck so heavily after screwing me out of a seat I payed a lot for. I would have missed my connecting flights and been stuck in Spain for god knows how long since they wouldn’t tell me other flight information. I am very worried about flying with Iberia again."
Pros: "Some good films to watch"
Cons: "Terrible seats mediocre food our tickets said Iberia but it was actually its low-cost version Level"
Pros: "Crew for business class was much better than Economy, Nice menu."
Cons: "No entertainment, I know is a short flight but still there should be at least an internal wifi with movies to be seen on PAX devices."
Pros: "First flight ever where water or coffee we’re not offered. Good cart came out. Nothing offered. 3 attendants? To do what??"
Cons: "No beverage or food offered"
Cons: "My checked baggage was not trasnferred and did not arrive in Chicago."
Pros: "The business class seat was extremely comfortable."
Cons: "The touch-screen was very difficult to navigate. It didn't respond very well when touched."
Pros: "You get a good selection of in flight entertainment."
Cons: "Food was very bad and during the entire 10 hour flight all I received to drink was a half a can of soda and a small glass of orange juice. Seats are very uncomfortable. After the first half of the flight the bathrooms were really dirty and messy."
Pros: "The crew was nice"
Cons: "There was NO vegeterian or vegan food and I didn'it all the flight. It would be nice to have more option of food."
Cons: "In LAX the boarding was unorganized and confusing to board a bus to be transported to the plane."
Pros: "The crew was not the worst crew."
Cons: "Apart from the small, uncomfortable seats, the food was very gross, inedible if you're not starving, and I've been fortunate to travel a lot and I've never ever been on a flight that announces towards the end of travel to reread emergency cards, and that if evacuation is needed, to not grab your stuff (wtf?!). incredibly not comforting considering the plane was super shakey during the flight."
Pros: "Absolutely awesome, thanks for an excellent flight"
Pros: "Everything was above what I experienced with other airlines."
Cons: "No space between seats, myknees barely fit. Fortunately no one was next to me. No complimentary drinks at all, not even water"
Cons: "Gate agents never seem to recognize how difficult it is to hear announcements when there are anout 100 people milling around the gate and chatting. Boarding announcements need to be loud, clear, and spoken slowly. Repetirion wouldn't hurt."
Pros: "Hat it was a quick flight."
Cons: "No entertainment, no free beverages or snacks, crushing legroom."
Cons: "The bus to the plane stayed fully packed at the terminal for several minutes. I heard several people start complaining about their heat. The crew at the terminal were brusque. Other than that, the flight was fine. I wasn't offered any food or drink, but once we were flying, there were no additional delays."
Cons: "First leg of flight, the most uncomfortable seats. I had literally no leg room. Will never fly them again. Second leg different aircraft, much newer. Happier crew better food. But still won't fly them again because of the first leg. It was unacceptable"
Pros: "Comfortable flights & on time"
Cons: "Service, flight crew seemed to busy chatting instead of serving."
Pros: "Considering my flight was from Tenerife to NY even though they stopped in Madrid they could have given us at least a bottle or glass of water without charging for it. No TV so not the greatest flight. Staff not very helpful at airport to accommodate a seat change to be able to sit with family."
Pros: "We didn't crash."
Cons: "No priority lane for frequent flyers at MAD, no lounge at IBZ to use if your return is on BA (thought that was the same company?) Rude employees. Flight still not credited to AA 6 months later."
Cons: "No food and no water"
Pros: "It would be much better to get water more often and maybe a few snacks"
Pros: "Lots of space"
Cons: "Left late, lack of coordination"
Pros: "These were actually American Airline Flights 90 and 89. I really had a very good experience with American and though they tend to be more expensive they seem to be worth it in terms of comfort and amenities. I am willing to spend the extra money on Anerican if they continue to provide better than average service."
Cons: "I was wondering why I paid Iberia for an American Airline ticket. I wondered if this was some way to avoid paying taxes by funneling an US registered corporation fees through a Spanish registered corporation. It didn't make sense to me. I'm not a huge fan of legal games to avoid responsibilities. Still, very good flights."
Cons: "I paid more to make sure I would have a shorter trip from Tucson to Paris, with only one connection and a less than 2 hour connection in Dallad. Yet, I was in Dallas from 3pm until 8:30pm with my 3 year old who was exhausted and hungry. I guess it was not worth paying more for a short connection."
Cons: "The entertainment cost money for the flight and the transfer procedure for luggage in Boston was unclear and poorly organized. One of our bags was lost."
Cons: "They kept delaying the flight and then cancelled. I had to take uber to Penn Station and then AmTrack to Union Station. Otherwise I would not have gotten back until over 24 hours later the next day. So, in the end I had to spend over $200 more to get home. I really have never had a good experience flying Iberia."
Pros: "Got to my destination"
Cons: "Many passengers luggage and mine did not arrive. Had to wait over 8 hours to recieve it."
Pros: "I made it to Chicago"
Cons: "This was American Airlines, not Iberia. I paid $120 to upgrade my seat to row 17 so I could get off the plane early and make my connection. I was ticketed to row 37 without any notice and was told it was not possible to change. All I can do it request a refund from American. My screen did not work and I could not watch anything on the flight."