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Pros: "Everything went very smoothly."
Cons: "I wasn't able to connect my ipad to the free wifi for any of my four flights."

Pros: "We normally get nothing better than a 717 on ATL-OKC, but the 737-800 was an incredible aircraft that made everything better owning to COVID 19 factors."
Cons: "DL needs to find a better way to manage food and drinks for FC during the COVID 19 era."

Pros: "Flight was Good"
Cons: "checked baggage was damaged"

Cons: "No option to watch movies"

Cons: "The most courteous staff - on ground, in air, and at destination!"

Cons: "We left Salt Lake City so late that I missed all my train connections and ruined my plans."

Cons: "A Boeing 757 should not be used for a 6+ hour flight"

Pros: "Good crew. Ample legroom."
Cons: "Plane was delayed by more than an hour."

Pros: "Amazing entertainment display and the boarding process is smooth."

Pros: "Solid crew!"
Cons: "No complaints. I was barely up in the air!"

Pros: "Good boarding process. Friendly flight attendants."
Cons: "Its a long, long flight so can't really complain too much. Overall, it was a good flight."

Pros: "Even in the absolute freezing (-40F) the plane landed an hour early into Minneapolis. Was only delayed 20 minutes leaving. Crew did amazing to get the plane going."

Pros: "Crew was good"
Cons: "No idea why there was over a two hour delay."

Cons: "The pplane was two hours late to depart due to technical issues."

Pros: "Crew and entertainment options were great."
Cons: "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."

Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."

Pros: "Late as usual"

Pros: "The seat was comfortable"
Cons: "Food was quite bad"

Pros: "Liked the food, the crew were cheerful and helpful. Service was great."
Cons: "KLM staff at the AMS airport were not helpful. She insisted that our luggage weigh exactly 23kg. At 23.7, she had us go back to take things out with only 45 minutes to boarding. She was rude and unprofessional. Taking off and landing was a little rough. Entertainment on the plane was limited and a little outdated."

Pros: "It was a pleasant experience. The crew were very friendly and professional. Their entertainment system and movies etc on-board was very good. Food was great too"
Cons: "Nothing really. A bit more leg room perhaps. It seems delay flights have the shortest leg room when compared to other airlines."

Pros: "Courteous and professional staff"

Pros: "Nothing."
Cons: "This is the second flight in a row in which Delta has either cancelled or rescheduled my flight at the last minute. Last time I was stranded in the Atlanta airport overnight waiting literally all night for them to return my luggage (which never came, and then was late even to my final destination). I will not be using Delta in the future."

Cons: "1/12 hours late had to change out equipment"

Cons: "Everything was to my satisfaction."

Pros: "The crew were so polite and happy!"
Cons: "Those seats! UGH!"

Pros: "everything is fine except th nickel and dime."
Cons: "Why do airlines charge you an arm and a leg to fly then force to 1. Check a bag, or 2. Get a drink, or 3. Get a seat in an exit row or worst of all now 4. WIFI IS NOW A STANDARD ON PLANES BUT PASSENGERS MUST PAY?!?!"

Pros: "I flew on a basic economy fare (I understand the restrictions) and was seated in Economy Comfort +, so that was appreciated."
Cons: "I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. Only when I approached the gate to board did I notice on the info screen that I had been "upgraded" to Comfort + and granted boarding with the Sky Priority group. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. Minor inconvenience but room for improvement on Delta's part."

Pros: "Food available for purchase. Entertainment system."

Pros: "Nice flight and good staff and service"

Pros: "same"

Pros: "Direct flight"

Pros: "Nothing including the captain who was making the boarding announcements at MCI who talked to me like I was stupid"
Cons: "My flight was delayed almost two hours which caused problems for me arriving late to business appointments in New York. My flight areas also late 45 minutes leaving New York. In both cases it was due to a late airline attendant this is increadably unprofessional."

Pros: "If you're willing to pay the upgrade, the entertainment system and ear buds should be in working order! Seats still uncomfortably narrow and audio system on plane should be audible!"

Pros: "The nice Pilot that did show was a gem!"

Cons: "The crew didn't even have the decency to wait for passengers to deplane. They were long gone by the time we got off. I found this pretty terrible service. Oh yeah and they announced the wrong arrival gate too. I'll never fly Delta again. There are better airlines that treat customers with more respect."

Pros: "Entertainment system"
Cons: "Crew lacked any customer centricity, service was poor"

Cons: "long wait and delayed flight"

Pros: "There were pretzels. Wifi but I brought my own entertainment."

Pros: "Crew was great. The video game quiz re knowledge of cities worldwide was entertaining and educational"

Pros: "lte leaving Houston, cancelled flight back from Atlanta, reset to 3 hrs later, wound up leaving 12 hrs later."

Pros: "Loved everything, the meal was good, spacious seats and friendly staff."

Pros: "The crew were wonderful, efficient, and professional."
Cons: "On this Delta flight operated by Virgin Atlantic one of us was unable to check in or change our seats. You think you are getting Delta but everything must be done through VA. VA bag weights are less than Delta and the seat was incredibly cramped. We both had to sit with our legs bowed to the side as the seat ahead was so close. For nine hours we were cramped and could not sleep due to only be able to squeeze into one position. To get into the seat I put on leg in and then sat on the armrest and then brought my other leg up and then lowered my but into the seat. I am not even 6 feet tall and had this issue. So due to the difficult online check-in and seat selection and to the cramped seats we will never fly Virgin Atlantic again."

Cons: "Sat in Row 34. Engine noise was overwhelming."

Pros: "exit row - good leg room; new storage compartment was good."
Cons: "New seats = hard; got uncomfortable after about an hour. Wish there was a way to disconnect folding tray from behind seat - person behind kept dropping it, drumming on it, open it and closing it - really a nuisance."

Pros: "Crew was friendly"
Cons: "Crying kids on flight"

Pros: "The Crew was very nice and helpful."
Cons: "The flight was delayed, but due to no fault of Delta's...it was weather. Of course, the seats are very tight and this is something that Delta has control over."

Pros: "Plane was clean and staff were friendly"
Cons: "The snack options were quite average"

Cons: "food made me sick, the seat wouldn't move back, the screen for the "entertainment" was out of focus"

Pros: "Nothing"
Cons: "Missed original connection, booked on a three hour later flight that was delayed another hour, then three hours. Finally switched to Alaska 2 hours prior to departure. Was assured our bags would be on Alaska flight. They weren't. One eventually showed up in Spokane at 2 a.m. on a Delta flight the other on a separate Alaska flight at 3 a.m."

Cons: "The gate was occupied when we landed on schedule."

Pros: "They were nice. They listened"
Cons: "No screaming children"

Pros: "Seats were ok"

Pros: "All employees were awesome."
Cons: "I have no complaints."

Cons: "AA seats are very small and narrow. The reclining part was uncomfortable. I prefer legroom and comfort at Delta Airlines."

Pros: "Average crew. The seat became comfortable after complaining that the one I requested was not noted on passenger request or should I say begging for the request."
Cons: "Listen to the passenger."

Pros: "Boarding was quick"
Cons: "Power in the airplane to charge phones. A form of entertainment would have been nice"

Pros: "Crew was ok. The basics. No issues."
Cons: "WiFi and better entertainment"

Cons: "Overall terrible experience, flight attendant was extremely rude when i asked if they were offering sparkiling wine. Flight was delayed due to overbooking on american. Turbulence was horrible the entire flight. The in flight entertainment was unavailable for some reason."

Cons: "The turbulence st the end made me puke."

Cons: "The flight was delayed and my luggage is coming in the later flight. I need some form of consolation for this pathetic service."

Cons: "I'm not a large man. I shouldn't need to fold my arms to keep from bumping into and intruding on my neighbors."

Pros: "Timely and comfortable flight!"

Cons: "Missed flight"

Pros: "I had a weapon to check and found that one of the case locks had been broken. With only minutes to spare a Huntsville TSA bag checker donated a personal padlock so I could make my flight. 5 stars."
Cons: "Monotonal flight orientation. Follow a Southwest Airlines model and add some vigor!"

Cons: "No tv. Small aircraft."

Pros: "Flight was delayed. No food offered."

Pros: "Cookie"
Cons: "Flight delayed"

Cons: "Boarding was delayed 30 minutes, with no explanation. Upon arrival, another airplane was in our gate, resulting in an additional 30 minute wait, buckled in my seat on the tarmac."

Pros: "It was a small plane so I didn't expect much. The attendants were a little disconnected for it being a three hour flight."

Pros: "Everything was fine---smooth flight, no problems until after landing."
Cons: "We waited 45 minutes on the tarmac for a gate before we could deplane."

Pros: "Seats were better padded than that of the previous flight. There was sufficient leg room for a short flight. Seats actually allowed for passengers to adjust back of seats."
Cons: "Space is very limited between neighborning seats."

Cons: "When the flight was on time, we learned it was overbooked. Agents stated that if people would not willingly accept their offer to fly at a later time random people would be denied boarding. This was a stressful element as there was no other flight that could make me arrive on time. Plus, threatening to deny boarding to paying customers for airline related overbooking does not seem like a fair or good business practice. Then there were mechanical issue with the plane. After waiting over an hour for repairs they realized they needed a new air craft. This further delayed the flight. Not only was the flight extremely delayed at this pint but throughout the waiting time we were given very little information and were constantly told they couldn't give us an approximate time of departure. This was extremely rude and makes the experience of dealing with a delay even worse. I would suggest giving us more information about what is happening. Saying we don't know when the flight will leave is just unacceptable. To make matters even worse after we were finally boarded we had to wait an additional 40 minutes sitting inside the plane while they boarded refreshments! I know there are delays in flights but this same thing happened to my flight on my way to Paris and it caused me to miss my international connection and had to be re-routed."

Cons: "Average airline compared to Singapore & MZ airlines"

Pros: "Poor service They had a severely overweight person sitting next to me. She was struggling putting on her seat belt for a few minutes. I was very uncomfortable in my seat. The flight attendant was walking around withh seat belt extenders ; why are you accommodating severely overweight customers at the expense of others?"

Pros: "Staff was friendly"
Cons: "Cabin was cold and no blankets available."

Pros: "Everythinf was great, First time flying with them and I would do it again."

Pros: "Nothing exceptional"
Cons: "Change fees are ludicrous. Also flight was late."

Pros: "They checked my carry on"
Cons: "Seemed unprepared my movie screen nonfunctional"

Pros: "No much"
Cons: "What poor services all round. The check in staff where on the phone or talk to themselves. No one even spoke to me at checkin. Then the boarding staff were so rude, they act like they own the plane and they are god. They would not answer anyone questions and just pointed at the screen. The airplane staff hello at least. But the food very so bad, even easyjet has better food. Also their understanding for the english was so poor but the air stewardess told me " we speak American" !!!!"

Pros: "Everything, it was my first time flying and I actually really enjoyed it! I'd be looking Forward to flying with this airline again!"

Cons: "delayed so long we missed our connection"

Pros: "Everything"

Pros: "I was traveling with a pet and they were very kind and helpful to me."

Pros: "Friendly-on time-love the charlotte airport"
Cons: "Nothing."

Pros: "The seats in this flight were quite roomy."
Cons: "Delayed and canceled flights with no apologies or explanations, rude crews who scoffed at complaints or requests of other passengers, lost baggage that took hours to recover, again without apology....I would rather pay a bit more than fly with American again, at least until these memories fade a bit."

Pros: "Nothing"
Cons: "Everything"

Pros: "Ther"
Cons: "Carry On : crew did not help me find a spot for my carrying on. An older man actually found me a spot It was on this leg ( not the La Guardia to Chatlotte ) that the food tray kept opening after trying to close them ( old latches ) US airlines flight attendants don't understand how to talk to travellers . Asian airlines have excellent flight attendants"

Cons: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."

Pros: "Crew"
Cons: "Paying extra for seating"

Cons: "This is a tiny plane and without warning they wouldn't let me carry on my carry on bag which would have fit just fine...it fit in their luggage test."

Cons: "The people were rude and made us stay on the plane an hour and a half after we landed."

Pros: "Other passengers trying to make light of hectic situation."
Cons: "Delayed because crew was not able to get to the gate in time. Once they arrived they got things moving but passengers were already flustered and the airline stewards also seemed flustered, their attempts and multiple announcements to move people faster did not help and actually made things move slower..."

Pros: "I was in group 2"
Cons: "Nothing"

Pros: "Everything"
Cons: "Everything"

Cons: "30 min delay+ poor service+ uncomfortable seats"

Pros: "I arrived at the airport and the guy wouldn't let me board my flight so I lost my money. Im a new person that just started flying. I did like this Carrier but as of yesterday I'd rather use Delta for now on. So im still at home and didnt get a chance to make it to work."

Pros: "It was excelle thanks to you"

Pros: "My flight arrived a few minutes late but they made sure I made the connection."

Pros: "The American Airlines crew was very friendly but completely clueless about the details of the delay, our connection and the connecting airport."
Cons: "The American Airlines staff assured us that if we got stuck in DC we would receive hotel vouchers. Not only did we not receive hotel vouchers but we were denied access to our rescheduled flight the next day and forced to rent a car to get us from DC to Massachusetts in time for our event. This "misunderstanding" cost us 2 days of our trip and an additional $500 all together. I have never been more disappointed by an airline in all my years of travel! If we'd been told the truth from the beginning we would of rescheduled the flight for the following day from our original destination and saved ourselves 2 headaches and a ton of money."

Pros: "Pre-selected seats and in flight WiFi/entertainment"
Cons: "N/A"

Pros: "Good food seats lay flat to sleep on business clas"

Pros: "The crew were attentive and helpful."
Cons: "Small and cramped seats."

Pros: "This flight was good better than I thought it would be crew very nice."
Cons: "Seat didn't recline."

Pros: "Great service loved how the kayak app updates gate changes. Awesome feature"
Cons: "Airline delayed a bit. Nothing wrong from kayak."

Cons: "I could not check in online. Although I only have carry on I still have to go to the United Airlines counter to get my check in card. The food was awful. The crew was extremely rude ( I would present a proper complain through United Airlines website). The small tv were completely old. I bought a ticket for ANA but operated by United Airlines. but I was not expecting this awful experience."

Pros: "United nunca da comida que merezca la pena y por suerte esta vez no sobre vendieron el vuelo."
Cons: "La comida, es escasa y ridícula"

Cons: "The Basic Economy baggage policy is ridiculous. Charge me what the ticket costs upfront."

Cons: "Boarding and unboarding"

Pros: "The flight attendants were nice, unlike the people at the ticket and gate counters."
Cons: "My flight was delayed by nearly two hours, causing me to have to miss my connection. Though they knew for hours that the flight would be delayed, they did not have enough people working at the check in counters. There were not that many people in line, but I had to wait more than 20 minutes before being able to speak to someone. The representative informed me that I would have to be rebooked onto a later connection because the delay would cause my to miss my original connecting flight, and when I told her that I needed an earlier time to avoid missing a meeting, she just said "I have nothing earlier." She was barely even apologetic. Then she was unable to print my boarding pass for my connection. I had a 2 hour and 45 minute layover in Houston whereas in my original flight it was 1 hour."

Cons: "Both flights were delayed, and was charged a $200 oversized baggage fee for a bag that actually isn't oversized according to the measurements on the United website"

Pros: "The flight attendants were polite and welcoming and the flight was on schedule."
Cons: "It was complicated to get the movies. You had to download the United app."

Pros: "free entertainment system with movies, spacious seats and overhead space, drinks served, arrived early"
Cons: "nothing"

Pros: "Direct flight to Houston"
Cons: "Staff boarding did not care travelled with my diabetic mom going home to Houston they could not be bothered to seat us together response was " ash your fellow passengers to swap with you" how aweful"

Pros: "priority boarding; seat;"
Cons: "snacks selection was limited"

Cons: "No drinks on the flight, even in first class. They should tell customers before they purchase the update!"

Pros: "Staff was nice. We had a very informative pilot. Liked that we had the option of watching TV for free."
Cons: "my screen and some others were not working. Snacks were not good."

Pros: "United did manage to reroute us so that we cought up with the flight to Europe we were booked on."

Pros: "No wifi, so no entertainment. But we did get 2 packets of snacks!"

Pros: "Good flight and good crew."

Cons: "I took forever to have my suitcase coming from the carrousel, almost missed my flight Denver."

Cons: "The arrogance and attitude from air crew, ground service staff to lounge receptionist was unreal."

Pros: "The flight itself was fine. Check in at the airport with United was terrible. The United agent on duty (Sandra Mcelroy) was rude, slow to process us, extremely inattentive. She either didn't know how to or was unwilling to verify our infant in arms' ticket, check our baggage, or receive a cash payment for our checked bags after she sent us to the kiosk for a third time. She never greeted us and only addressed us when absolutely necessary but had plenty of time to talk with her coworkers. It took nearly an hour for her to process our check in. She actually made another customer cry."

Pros: "The actual flight was great, employees on the plane were very friendly"
Cons: "We missed flight by 5 minutes and employees were not helpful at all. We had to stay the night in Houston due to this fact and caught a flight out the next morning. The employees were all ready to get off work and left w/o helping us."

Pros: "Had to wait 2 hours on the plane because a port was not available."

Pros: "easy flight"

Pros: "Everything went by smoothly, no problems"

Pros: "The plane was super crammed and I could barely even enjoy the ride or move freely."
Cons: "I didn't like the size of the plane and the size of the Seats"

Pros: "At our origin the flight was delayed and they were gratious enough to switch us to united so we didn't miss our connection. Delta hooked us up! Tight connection in Atlanta, but the flight to Seattle was awesome."

Pros: "Crew friendliness"
Cons: "Boarding was a mess with an adjacent gate exiting at the time of boarding creating a melee of people crossing queues. You have a carry-on baggage policy - stick to it. I wasn't carrying any roll-ons or large items but many of my fellow passengers were carrying multiple items in the hope of either getting them on or having them checked for free. Complete shambles with later boarders running up and down the aisle trying to fit their carry-ons into overhead lockers. Solution: Enforce one item only; Apply free checked items at the gate early. Apply a fee for items that don't fit and were not offered up for checking."

Cons: "The crew was pretty rude on this flight for some reason."

Pros: "On time"
Cons: "The older female attendant was extremely rude . Noted her inability to communicate with an obvious mentally challenge teenager. This attenders needs to retire she appears to be very tired of her job giving United a very poor image."

Pros: "The Airbus 380 was nice"
Cons: "Lost our luggage took 4 days to finally get it"

Pros: "Staff was professional and friendly flight was smooth and nice."

Pros: "Personal informed me on all the necessary steps for transfer and security control. Making change planes smooth and easy"

Pros: "Plenty of personal space. this first leg was actually quite pleasant I would give this leg a 4.5"
Cons: "The spicy snack was awful, I needed water, it took a while to get to me."

Cons: "Ride bumpy. Nothing crew did all mother natures fault Food and sandwich choices awful very little legroom No entertainment"

Pros: "On time clean and friendly staff"

Pros: "Very friendly service"
Cons: "Nothing."

Pros: "Flight crew was good"
Cons: "Nothing"

Pros: "United got my passengers from origin to destination on time."
Cons: "UA staff tried to intimidate my daughter into redesign sting her registered service dog as a "comfort aninal", and demanded that she describe the nature of the dog's service, IN DIRECT VIOLATION OF THE AMERICANS WITH DISABILITIES ACT. UA staff also, at the outset of the flight, attempted to confiscate all food and drink items from passengers, so that UA could immediately sell food and drink items to passengers."

Cons: "The seat cushions were in terrible condition!!!"

Pros: "Easy boarding and fast flying. I arrived 30 minutes early, giving me lots more time on a shorter connection."

Pros: "Seats were comfortable, the video entertainment was top notch, bathrooms were very roomy compared to other planes and flight attendants were nice to us. I only want to ride on these style planes from now on. They also were quick to connect the gate bridge which is important to me. I couldnt believe that I actually wanted the flight to be longer to watch more movies."

Pros: "On schedule"
Cons: "No entertainment uncomfortable seats."

Pros: "Nice smooth flight"
Cons: "Everything"

Pros: "The crew was super nice."
Cons: "I had to check my carry on because there wasn't room inside the plane."

Pros: "It was on time"
Cons: "They feed us when we first sat down and then they didn't offer anything else until 13 hours later."

Cons: "As an international traveler I find it annoying to have to pay for my bags on an internal domestic flight. There should be some reciprocation with partner airlines to cover baggage if coming from international to domestic flights"

Pros: "It was comfortable and inexpensive. I have used my United lounge card during my lay over for another Qatar flight."

Cons: "Great flight, no complaints, intend to use this airline whenever possible from now on!!!"

Pros: "It was very smooth and relaxing"

Cons: "Several hours delayed. Unfriendly and unhelpful ground staff."

Cons: "Wine"

Pros: "Just a smooth flight and made it in less time than expected!"

Pros: "Flight to key west cancelled. Flight home delayed and missed connecting flight."
Cons: "Fights could be on time with more advanced notice of delays and cancellations."

Pros: "The crew!!!"

Pros: "Nothing"
Cons: "The plane had technical difficulties and they have delayed us 5 times when the airline should have gotten a new plane for all of us."

Pros: "Non stop to MCO and inexpensive!"

Pros: "Crew was great and seating was fine"
Cons: "My biggest issue was I was freezing on the airplane, no blankets were offered and no way to get warm."

Pros: "Flight attendant was excellent"

Pros: "It was on time. The boarding was quick & smooth The seats were comfortable. The crew was very pleasant. Landing was smooth. Disembarking went quickly and baggage was ready & waiting."
Cons: "A little noisy from engines. But ok"

Pros: "Nothing"
Cons: "Very loud and very hot!!!"

Pros: "Polite crew"
Cons: "Noisy airplane"

Pros: "Nothing."
Cons: "i would not fly again if possible. My trip consisted of 3 flights, starting in Fort. Lauderdalento to Orlando, Orlando to Denver, and Dever to Aspen. However, The first flight operated by Silver (a partner of United) was delayed due to "maintenance". Due to this delay, we missed our connecting flights and had to get new flights, causing us to have an over night layover in Chicago and then arriving in Aspen Sunday, the next day of our original arrival day. I just want to add that I saw on the departure board that Silver had maybe 16 flights that morning/ afternoon and maybe 7-8 of those flights, including mine, were delay or canceled. Not to mention they never updated their board to reflect our flight was delayed. The only good comment I have was that the Silver attendent who helped us get a new flight was very helpful."

Pros: "No bad weather anywhere in flight vicinity, no airplane on ground to fly, none to very little information given on why no flight, gate agent saying not to worry, they will try to have a flight tomorrow"
Cons: "See above"

Pros: "Opportunity to fly direct to and from Pensacola."
Cons: "What's the point of overhead compartments, if carry-on that is in addition to a carrying bag must be stowed, and overhead compartment sits empty?"

Cons: "The flight was delayed so I missed my connection. A united member was supposed to come get me and didn't make it to the gate. No one even appologized."

Cons: "Seats were terrible"

Pros: "Flight attendant was nice."
Cons: "Booked United flight, tried to check in on the app. Said i couldn't check in because it was a Silver Flight. Tried to check in through Silver, also got denied. Then the flight was delayed because they had to kick 5 people off. When we boarded said we were still too heavy so started kicking off unaccompanied minors. Tried to kick me off, told them I'm 27 and got accused of looking way younger. Thought I was gonna get kicked off. Finally took off- my seat was in the last row and seat back was broken so I was sinking into the back of the plane getting poked by metal so had to sit straight up whole flight. Plane was so small and old I was terrified the whole way. Finally land and pilot says they are understaffed so had another delay. Then the shuttle trains at airport were broken so had even more delay. I was so late I almost didn't graduate. Did I mention TSA machine incorrectly identified an object in my anal cavity? Hindsight would have rented a car and driven 6 hours than take this 1 hour flight. Worst flight ever."

Pros: "I had the row to myself and the flight was short"
Cons: "The flight from PNS to MCO got delayed 3 hours"

Cons: "Never made it to Key West due to weather and airline would not rebook. Made passengers purchase an additional ticket without any voucher. Will not fly this airline again."

Pros: "Nice crew and boarding staff"
Cons: "Small plane. Prop not a jet. Have to climb in and out via a ladder. Flight was late leaving."

Cons: "The landing was so hard, my back is killing me. I had back surgery 3 years ago and the landing aggravated it really bad."

Pros: "NOTHING!!!!!!"
Cons: "Late leaving Uncomfortable Seats Cold Cabin Noisy Vibration of the plane Not even beverage service The worst clear-air routine flight i have experienced in hundreds of thousands of miles flying. I will not do it again!!"

Cons: "Having to deplane, and reboard 20 minutes later."

Cons: "The plane had to make an emergency landing in Tallahassee and then getting to my final destination was horrible because Silver airways couldn't get a plane to get us to Orlando."

Pros: "It was a short flight!"
Cons: "The flight attendant was rude to all passengers. It was very hot in the airplane."

Cons: "Seats were uncomfortable, and staff very stand offish"

Pros: "Unable to pre-check on line. Seats were very uncomfortable. Non stop service was very much appreciated. The staff were courteous and friendly."

Pros: "Love Silver Airlines!"

Pros: "Red eye gave me flexibility to sit anywhere"
Cons: "Delays Service quite sucked."

Pros: "Getting off the plane!"
Cons: "Lack of AC! Seats horribly uncomfortable! Horrible"

Pros: "Nothing"
Cons: "Flight was canceled. They sent me to a hotel that was fully booked. I went back to get into a hotel had room and no one was there to help. I ended up paying for my own hotel room. I went to get on my 8am flight and they pushed it back until noon. I eventually had to buy a flight with Delta to get to Orlando in time for my football game."

Pros: "Convenient non-stop flight to Orlando."
Cons: "Customer service in Pensacola was the worst. Took 30 minutes to check in and there were only two people ahead of me! The stewardess was noticeably unfriendly and borderline rude to many of the passengers. The experience in Orlando was 180 degrees different....they did a great job."

Pros: "Great service from beginning to end!"

Pros: "Nothing."
Cons: "The supervisor, Jeanette, at the Silva airways terminal threatened me while boarding the plane. I have never been treated so horribly. I am considering contacting my attorney."

Cons: "This was the worst airline I've ever flown and I don't generally use hyperbole in my reviews. How is it that customer service won't answer the phone except for the 2 hours there is an agent at the gate? I arrived at 9:30pm on 7/21 and received my luggage at 11:30pm on 7/22 even though it arrived on the 11:20 AM flight."

Pros: "WAS OK"
Cons: "DELAY BECAUSE OF MECHANICAL PROBLEMS---MISSED MY CONNECTION FOR PICK UP. --PAID TAXI - LAST RESORT"

Pros: "Nothing"
Cons: "It was cancelled and rebooking was total chaos"

Pros: "Sat for a while to think on this one. Couldn't come up with a single thing."
Cons: "If you have a problem or bad experience you can't call customer service - you have to email them and wait "up to 30 days" for a reply. Flight was delayed To save time when the planes finally did arrive they must not have cleaned them - there were greasy forehead prints and hairs on my window. The plane seemed very run down. A couple of the staff were nice (professional only) but one woman at check in was very rude when I approached her to ask a question. Not worth saving a few bucks to be mistreated and so stressed."

Pros: "Nothing"
Cons: "Our flight was cancelled and rerouting was terrible. This was my first experience with Silver. The price seemed reasonable but you get what you pay for. I will never use this airline again."

Pros: "There were only 6 passengers and we had 5 of them. Silver Airways first delayed the flight for 4 hours then cancelled due to "unknown" reasons. It was because its easier to get hotel rooms for 6 people than reroute in different airlines. We requested a refund and drove to Orlando. Very long drive and didn't get to Orlando until 1 AM, but better treatment than we got from Silver Airways..."
Cons: "See above"

Pros: "How direct and quick they did the bording and I boarding process."
Cons: "The flight was more that 1.5 hours late... And many passengers suggested this is frequently the case."

Pros: "I paid 200 dollars to fly with this airline from ft lauderdale to Orlando. I fry a lot so I understand delays. What I don't understand is why they keep saying that the flight was on time then at the time of departure tell us the crew would be there any minute. For one hour they kept announcing that the crew would be there any minute. The staff at the desk was you typical airline staff with a poor attitude."
Cons: "Keep reading"

Pros: "Flight on time. Crew very helpful and cordial."

Pros: "It was a puddle jumper."
Cons: "The water could have been cold but otherwise fine."

Pros: "There were no delays and we actually got to Orlando a little early. Always a plus."
Cons: "The plane is really small. My head touched the ceiling when standing. The plane looks dirty and the seats are all worn out. Also it is the loudest plane I have ever been on. I didn't feel that safe and I don't know if I would ever take it again."

Pros: "nice!"
Cons: "small delay due to Blue Angels in area, not a big deal"

Pros: "Sit alone by the window"
Cons: "The plane was delayed 2 hours... Leaving Orlando A week later, the flight was 2 hours delayed leaving Panama City, coming back to Orlando. Also, 15 mins after I arrived at the airport, 2 hours early, I get paged the flight is delayed!"

Cons: "Excellent flight. Excellent crew."

Pros: "The flight crew were nice and they boarded me quickly after a two hour delay from Denver to Orlando with a stop in Huntsville."
Cons: "They lost my baggage in Huntsville"

Pros: "NA"
Cons: "NA"

Cons: "Great flight"

Pros: "I like that southwest flew out of the same terminal Bc after the nightmares I walked over and happily paid full price for Southwest."
Cons: "2 agents for 300 bags in the same time window is not only unexpectable but poor customer service. Several people including 6 people in wheelchairs were deeply effected by this event not to mention. 100 of passagers without a answers. There was no staff at the 3 gates ! Even before the planes were scheduled to take off."

Pros: "The price is good"
Cons: "I don’t like the chairs"

Pros: "Really helpful flight attendants"
Cons: "Very small (smaller than my kindle) tray tables. It was a very loud plane as well"

Pros: "Ahead of schedule"
Cons: "No drink service, no entertainment, very expensive. Never again"

Pros: "The crew was friendly."
Cons: "No in flight snacks, entertainment, and seats were not very comfortable."

Pros: "Nothing"
Cons: "Staff was unpleasant. Uncomfortable seats."

Pros: "The man in the seat next to me decided he didn't want to sit by me, so I had more room to spread out."
Cons: "At the gate, after our flight had been delayed almost two hours, their was only one employee working. This extended our boarding time considerably. One of Frontier's main selling points is that they spend less time on the ground, allowing for them to charge less for airfare. Just not my best experience flying."

Pros: "I like that the flight was nonstop early morning and late evening. That's it!"
Cons: "I hate all the fees. It is a wonder Frontier airlines is not charging to breathe their air, I hate that! The seats are too tight, and the airplanes are old."

Pros: "The flight crew was very friendly. I feel like they put a lot of focus on ensuring they're friendly, responsive and have a nice sense of humor to make up for their airlines terrible timing and equipment."
Cons: "This was my return flight on Frontier and although not as bad as my first still pretty horrible. Upon arriving at the COS airport we were greeted by...no one at check in. We were told they were on "lunch" and we couldn't drop our bags until they finished. There was at least 15 people waiting on Frontier reps to show up and check us in. After that time suck flight was delayed again. Plane was filthy. After looking over the total for the flight it really doesn't save you any money after all the extra fees and poor service. I'll pay more to fly on an airline that shows up."

Pros: "Smooth flight very pleasant crew."
Cons: "My seat did not recline and the person in front of me did get to recline which made my space even smaller...."

Cons: "The boarding process was hectic and not organized. Seats extremely uncomfortable. Flight was freezing the entire time. Having to pay additional for every single additional bag brought on board."

Pros: "Nothing"
Cons: "Frontier is a bait and switch operation. They offer discount fares and when you get to ticketing you discover that they charge $40 for checked bags and $45 for carry on bags!!! I can understand the checked baggage fee only if it was made known prior to purchase but charging more for carry on bags. Also, the staff at the ticketing counter are rude and obviously selected and trained to make sure that they get every penny of their ruthless money. I have flown my first and only flight with Frontier and will never do so again."

Pros: "Crew were arguing with passengers over seating arrangements and when it came time to throw out garbage at the end they completely ignored half of the rows. Even after the lady next to me yelling to get their attention."
Cons: "See above."

Pros: "Crew was great"
Cons: "Seats were awful no room my husband is 6'6 and seats don't recline at all.. We took a red eye and had to try and sleep sitting straight up.. No entertainment not even music"

Pros: "We got to destination 30 mins ahead of time."
Cons: "No leg room and the seats don't recline. No free snacks or drinks. Not even water."

Pros: "Good price; easy to book; easy boarding; very punctual (everything on time)."
Cons: "Plane was very uncomfortable and cramped; Charged extra for everything (I thought they would ask for more money for carrying my wallet and a pocket comb.). Traveled as a couple; had to pay extra to insure that we could sit together. Are you kidding???"

Pros: "the flight was on time both ways."
Cons: "excessive bag fees. non reclining chairs. having to pay for soft drinks and snacks. LONG loudspeaker announcement trying to sell us their credit card deal. No TV or media available."

Pros: "Arrived early - fun crew."
Cons: "Seats don't recline - slow de- boarding process."

Cons: "Lots of screaming children, but I had to fly to Orlando."

Pros: "Hummm, landed safely! I do like that "carry on" people have to pay extra."
Cons: "No reclining seats even after paying an extra $50 for the good seats (and to ensure sitting by spouse). Cannot even get a glass of water without an extra charge."

Cons: "You charge extra for everything."

Pros: "I was impressed with the patient attitudes of the crew and the quick thinking to find a solution when we were stuck on the ground for two hours during the blizzard because of power outages that made us unable to finish fueling the plane. The quick turnaround of finding another solution to fuel (flying to an operational airport with the fuel we had), and getting the alternate flight plan to Kansas written and approved was very impressive, and saved my trip."

Pros: "Nothing"
Cons: "The worse service ever; Would not buy tickets from them again... You get what you paid for - Baggage and seating are extra fees"

Cons: "Another frontier flight delay due to illogical, unidentified "paper work.""

Pros: "Long Flight Delay Due to Weather, Strong Thunderstorms and Tornado warnings. Handled Delay well and boarded when appropriate."

Pros: "Boarding was fast. The only slightly negative I noticed was the window was very dirty on the inside and the seat back in front of me was too."

Cons: "Plane was delayed by 5 and a half hours due to a storm. Something Frontier had no control over. What they did have control over, however, was their communication, which was non-existent. People at the gate wouldn't tell passengers anything, and responded to questions with "I don't know." When one woman complained about the lack of communication, a Frontier worker told her dismissively that she could call the manager. We kept learning about the flight delays by watching the status board. The front gate workers wouldn't say anything, and most people were too worried about missing the flight to run and get something to eat."

Cons: "The flight attendant complaining about it being a 9 hour day . Slouching Over seats seemed to be dreading the day."

Pros: "Flight was fine, golf clubs made it OK."
Cons: "Be prepared to pay extra for EVERYTHING!"

Pros: "Base price. Plane seemed newer and was clean."
Cons: "Staff was a bit rude. Tray table was comically small though with absolutely no complimentary food or drink I suppose it doesn't matter. Extremely thin padding on seats making them quite uncomfortable. While the base fee is low, once you factor in all of the fees for check bags, carry on bags, snacks or a drink while on-board, and paying to guarantee you have seats together, you might as well just fly Southwest because Frontier will likely be no cheaper or just barely."

Pros: "The fare was reasonable. The flight was on time. Boarding was quick. The seats were ridiculously uncomfortable and would not recline. So small. Baggage policy is impossible. For passengers who did not check the website before the flight it was a surprise to be hit with a carry on baggage fee. The airline is only good for extremely short trips when you don't have to bring anything but a change of underwear."

Pros: "Nothing."
Cons: "Took forever to get luggage off plane, then, my luggage wasn't there. They told me it didn't make it and they'd deliver. 20 min later, after I already waited an hour and a half since getting off the plane and had left she calls me and says its here and she'd be waiting on curb with my bag. She wasn't and when I got there she looked at me she had never seen me before. They've got complete morons working for them. Also in the luggage office they leave people's bags unattended so someone could easily steal. Wouldn't trust them with my stuff ever again."

Pros: "Had a great fight all around. Staff was friendly and helpful. Lines moved efficiently."

Cons: "I've used Frontier twice. Once for Thanksgiving week and once for Christmas week. Both times I had to wait 40-45 minutes to get my bag. The first time, the belt stopped working after already sitting and waiting 20 minutes for the the luggage to come to baggage claim. So myself and a large number of people had to wait an extra 20 minutes before someone decided to switch the our bags to a different belt. The second time there was no malfunction. Literally the entire plane and myself, who checked a bag, waited a total of 45 minutes before the first luggage appeared. Because I'm a considerate person, I prefer that my ride doesn't get a ticket or their vehicle towed for waiting outside for an extra 20-30 minutes or they waste their gas by circling around the airport until I finally say, "I have my bag." Mind you, this only seems to happen when I'm arriving to Orlando. I probably will be avoiding Frontier Airlines when picking my next flight."

Cons: "No reclining seats!"

Pros: "I liked that it was cheap, mainly because I was only there for a day and didn't have to pay for luggage. The staff seemed ok and everything else was normal."
Cons: "I didn't like how they basically charge for every single thing. They charge for checked bags, carry ons, the seat selection, and any kid of food or drink that's not water."

Cons: "It was unfair to Charged us $90 for the carry on"

Pros: "Everything"

Pros: "Well everything was going well for my family until we arrived at our gate and learned that our plane had been given away to another delayed late turning our 6:10pm departure into a 1am departure. Don't get me wrong I do feel bad for those poor people who were delayed on the other flight, but does it make sense to make an additional 200 or so people late to their destination? You don't have any other plane or pilots in your fleet in case this problem occurs. We were expecting to get into our hotel at 9:30pm. It's 4:15am and we're still not there. Terrible."

Pros: "always professional"
Cons: "I had to book a secondary flight, my bother DIED unexpectedly, and there was business... not compassion thrown at me. I completely understand business, but geez???????"

Pros: "Can't beat their price even if I had to pay for carry on. It was on time, crew was nice and plane not too bad. If you are on a budget and the journey is what counts it's excellent."
Cons: "They should at least give free water lol"

Pros: "The cost, the ease of booking, everyone was extremely nice. The 'Pilot' or who ever keeps us updated on flying & weather conditions had a great sense of humor and kept us entertained. The plane was clean & looked brand new. It was cheaper and easier to check a bag than mess with a carry on, if you set it up when you purchase your tickets. I had purchased a soda before boarding but the gave me a glass of ice at no charge (some places charge for the cup). No extra cost for seating unless you want a specific seat. We definitely plan on flying more & recommending it to family & friends. Plus it's cheaper than driving"
Cons: "Tight quarters, the seats are pretty much fitted, prob not very comfortable for above average size individuals."

Pros: "Really good experience"

Pros: "Overall good. 32 minute wait for luggage. Seemed like a long time. 45 minutes from when we departed. Took a while just to get off plane that I am not counting."

Pros: "Everyone were really nice. The service was good."
Cons: "I didn't like the following fact. I was charged $35.00 for a carrying on bag. When the bag met all the requirements needed for a carry on. When other customers had larger bag and they were not charged. The bag was small enough to fit under the seat. I should be re-enburse the $35.00 I was charged. Thank you"

Pros: "The price was good. Considering it was Holiday time."