Cons: "Excellent experience during covid times."
Cons: "Boarding crew not very friendly"
Pros: "Flight was Good"
Cons: "checked baggage was damaged"
Pros: "Quick boarding process! Everything was on time as estimated."
Pros: "The entertainment"
Cons: "Departure times"
Pros: "The crew was amazing"
Cons: "Other travellers where rude"
Cons: "Just hate the super smaller seats and the reduced spaces everywhere"
Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Pros: "The crew was great."
Cons: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Pros: "The crew was so nice especially the man who came to thank me for keeping my body out of the way of those who were serving and those using the bathroom. My husband an I were in the last row. He offered me a free drink, which I didn’t accept but I felt so good."
Pros: "The crew was amazing. My seat was comfortable."
Cons: "The plane was delayed. It arrived over 25 minutes after it was originally scheduled to."
Cons: "Flight was delayed due to crew not being available."
Pros: "Good crew. Ample legroom."
Cons: "Plane was delayed by more than an hour."
Pros: "While biased since I was in First class, everything was enjoyable and as expected of a first class experience. The free Wi-Fi on this flight made it extra special- can’t wait until its standard on all flights!!"
Cons: "Only real complaint is that Delta doesn’t seem to restrict size of bags taken as carry on and the time wasted but some trying to squeeze their obviously oversized bags into overhead compartments is painful."
Cons: "Passengers should have the option to ask for additional snacks."
Pros: "Crew was friendly and graciously got the hot tea I wanted."
Cons: "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"
Pros: "Good boarding process. Friendly flight attendants."
Cons: "Its a long, long flight so can't really complain too much. Overall, it was a good flight."
Cons: "Everything was good!"
Cons: "I understand when weather is rough not moving the beverage carts but a small bottle of water would be appreciated."
Pros: "Being in First Class"
Cons: "Heavier food selection would be appreciated."
Cons: "Seats were a little tight."
Pros: "Attentive and friendly crew, great entertainment system"
Cons: "Flight left late due to problem with cleaning crew, seats are uncomfortable, snacks were stale."
Pros: "Chairs was comfortable"
Cons: "I had a kid kicking my chair the whole flight."
Pros: "Courteous and professional staff"
Pros: "Everything in 1 class"
Pros: "Snacks and drinks were yummy and very appreciated. Entertainment was great. Tons of shows and movies and all for free. There was also free iMessage only WiFi which was enjoyed while messaging friends and loved ones while in the air."
Cons: "For the amount of passengers boarding, they started the boarding process way too late which resulting in a delay taking off. The entire boarding process felt sloppy, disorganized, and hectic. They allowed passengers to board that were seated at the end of the plane while some 1 was boarding, causing tons of congestion. The boarding process was the slowest I have ever experienced in all the flights I’ve been on. The crew was ok, but slightly snappy/rude like typical New Yorkers. The flight from ft. Lauderdale to New York was much more pleasant."
Pros: "Quick, safe flight. Very good pilot."
Cons: "In flight entertainment did not work at all during the 2.5 hour flight. Was very disappointed."
Pros: "Early arrival!"
Cons: "Didn’t know that I didn’t have a window on the row I was on"
Cons: "When the passenger in front reclines their seat it was in my face The legroom wasn’t terrible but I had a hard time even reading since it was so close"
Cons: "The two hour delay"
Pros: "Aircraft appeared to be brand new"
Pros: "I always enjoy my flights on Delta the staff members are always pleasant and helpful, not to mention a smooth flight. :)"
Pros: "Everything went wonderful. Excellent crew"
Cons: "No problems"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "New Plane - super roomy great selections of movies to watch for free on the TV!"
Pros: "Everything went smoothly boarding etc."
Cons: "Because of packed flight many of us had to check our luggage. Not horrible, but slightly annoying. As well as taking a long time to de-plane."
Pros: "The long delay could of been avoided if the Delta counter had lied to me by saying I wouldn't have a problem changing my flight out early once I got into NYC from China Not a happy Delta customer There were delays and no compensation"
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Cons: "Out of all the airlines I have flown, this was quite disorganized in my opinion. The fact that I was not able to select a seat, nor did I have one assigned to me until prior to an hour before boarding, gave me a bit of anxiety. I don't think it's fair to take away this option to those that get the "cheap, standard" tickets."
Cons: "They were rude and notnhelpful lost my luggage"
Pros: "Overall it was good"
Pros: "Boarding time and schedules were as expected or faster and other than the food incident, good attention from the flight crew."
Cons: "No choice during for lunch since the flight crew didn't have enough meals to cover the preferences of the first class travelers."
Pros: "When I was finally able to get on a later flight this was a very good one"
Cons: "The cancellation of original flight was stressful as I had a wedding to attend and the long delay and subsequent cancellation of original flight prevented me from it. Further, I was forced to get local transport after arrival in FLL, since I missed my ride altogether."
Pros: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Cons: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
Pros: "Really surprised to see that Deltas new 737's had free in seat entertainment."
Cons: "Boarding was a little awkward."
Using the wifi system was nice. Being able to actually connect to the internet, send and receive emails and text would be nice.
From the moment I walked into the airport in Chicago to the moment I was walking off the plane in Florida I had an unforgettable experience! I was traveling with my 3 month old by myself and everyone just made sure I was taken care of. I couldn’t thank them enough!
Cons: "Smooth flight. Left on time arrived on time."
Pros: "super uncortable. everytime AA is shrinking their seats. wifi wasnt working and u have to pay"
Pros: "The pilots did a great job through turbulent air"
Cons: "I wish the seat reclined further back"
Cons: "The experience was excellent."
Pros: "Flight was short."
Cons: "Everything else"
Cons: "AA seats are very small and narrow. The reclining part was uncomfortable. I prefer legroom and comfort at Delta Airlines."
Cons: "More room I pay for main cabin It feels it was just the regular"
Cons: "The flight attendants were very polite. Both of us are blind, and they told us the information we needed – how far away is the nearest exit row. Otherwise they treated us like everyone else!"
Pros: "Easy in easy out"
Cons: "Lack of entertainment"
Pros: "Great crew, comfortable chair. Entertainment was great."
Cons: "Everything was great."
Pros: "I was able to finish a movie I started on a different flight and found an additional enjoyable movie to watch."
Cons: "The airplane was uncomfortably hot. The flight attendant apologized and said it would cool off at cruising altitude. It never cooled off. The flight was full and very crowded. I was in the last boarding group even though my seat was in row 17. They required me to check my carryon due to space."
Pros: "The crew was great! The ride was smooth and the plane looked brand new!"
Pros: "Great crew!"
Cons: "Flight was too crowded!"
Pros: "Crew was nice and flight enjoyable"
Pros: "Crew was nice"
Cons: "No tvs that was a major let down as i was traveling with 2 kids i was really not happy about that my 6 year old just wantex to watch something and kept asking every 2 minutes if we were there yet... so please some tvs on those plains would greatly appreciated."
Pros: "Our flight attendant was delightful. Nothing special with a flight, as long as its was on time."
Pros: "Courteous, friendly staff"
Pros: "No issues at all"
Pros: "Flight was on time"
Pros: "One of the only flights that got out during a blizzard. Very professional, de-icing went smoothly, pilot was smooth and flight was smooth."
Cons: "All good"
Pros: "The crew was excellent. Stewardess was cheerful and helpful. The flight while full was not crowded."
Cons: "Plane was late. Mechanical issue at the gate after boarding. Seating room pretty tight. Three gate chanes at O'Hare."
Pros: "My throat was sore and stewardess was able to give me water while I attempted to take cold flu pills"
Pros: "Getting home safely"
Cons: "Finding damage to my luggage"
Cons: "Attendant at the gate forced me to leave my troley hand bag to be checked with the excuse the fly was full and there was not sapce for people on groups 7 and 8 ( seats rear in te plane). I explained her I had personal documents and stuff inside my trolley but she told me I had to take another fly if I refused to checked. Our surprise was that the space above our seats ( row 30) was available and left empty the while fly! It was not fear and discriminated!"
Pros: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
Cons: "Couldn't get the entertainment app to work"
Pros: "The crew was nice."
Cons: "The flight was delayed due to weather, but nothing can change that. We still landed on time. Many other passengers were complaining."
Pros: "Everything was fine---smooth flight, no problems until after landing."
Cons: "We waited 45 minutes on the tarmac for a gate before we could deplane."
Cons: "The flight was delayed 3 hours waiting for a flight attendant"
Cons: "one of the worst trip ever. although there were many turbulances, the captain did not appear to be proficient along the way. The landing was horrible as well."
Pros: "It was my first time I was a little scared but not anymore it was a smooth ride. Don't change nothing keep up the good work. Thanks for letting me explore"
Pros: "Friendly crew"
Cons: "3 hour delay"
Pros: "They checked my carry on"
Cons: "Seemed unprepared my movie screen nonfunctional"
Cons: "delayed so long we missed our connection"
Pros: "American got it right this time. Departing on time with a crew that seemed well qualified."
Cons: "No yves on the plane like delta. Flight delayed 5hrs"
Pros: "Friendly-on time-love the charlotte airport"
Pros: "The third set of pilot tried their best to get us a spot to fly out due to bad weather we took off after almost 3 hours"
Cons: "The airline should have at least coordinated their crew arrangement before passenger boarding time, and have to change crew members three times after passengers boarded."
Pros: "Same as above"
Cons: "Same as above"
Pros: "The plain went to the runway then stated that needed more gas due to weather so we returned to the gate, three hours later we finally departed. In two flights in three days I was delayed 9 hours"
Cons: "The 9 hours delay and zero compensation"
Cons: "We waited on the plane for two hours before taking off with no explanation and no food or drink. Crew said they didn't know when we'd take off"
Pros: "Good crew good flight everything was grwat"
Cons: "Everything was good"
Cons: "Would be good to know I need to download an app on my phone before the flight in order to access the entertainment"
Pros: "The attendant at the desk was very accommodating towards my needs."
Cons: "Serve some food. Our trip to EWR and back we just got a packet of pretzels. Not worth a $500 ticket!! Also could you guys please get with the times and update your media. What’s with this no pause and no record media player where you can only watch a movie if you so happen to switch the channel on t"
Cons: "Very smooth and comfortable flight."
Pros: "Getting off the plane"
Cons: "I did not know I purchase a BE ticket. Was asked to pay $175 for the suit bag i had in addition to my computer bag. I was also place in a seat that does not recline. Very poor value at any cost."
Cons: "The person next to me he needed to see it’s not one he was so big"
Cons: "No drink service And no free tv"
Pros: "Smooth boarding process."
Cons: "The WiFi wasn’t working."
Pros: "The plane was clean and on-time"
Pros: "The flight attendants were extremely nice, understanding and accommodating. I hope To fly with them again."
Cons: "Although not United’s fault, The flight was very uncomfortable as several of the passengers were rude and out if line, one almost accusing me of stealing her husband’s seat all because I was traveling with my ESA companion. I travel with her for a reason and that situation did not help but the flight attendants did everything possible to fix the situation."
Pros: "The loading and no hassle boarding"
Cons: "Nothing everything was smooth"
Pros: "Flight was good, nothing stood out as good or bad. It just seems like a very tight space (I'm 5'3 and less than 150 lbs)."
Cons: "Going through TSA in Newark Airport was HORRENDOUS. A TSA agent grabbed my things out of my hand and threw it on the belt without any consent from me. I was still unpacking my carry on, to abide to the rules and no she just wouldn't have it and was very rude."
Pros: "Plenty of leg space and crew was friendly"
Pros: "Friendly efficient staff with good service and comfortable jet."
Cons: "Armrests didn't go up in our row only, would have been nice to know. Waffle snacks taste good but are very crumbly and make a mess, there were other options for $$. Stating "free wifi" is misleading as you have to pay for internet access."
Cons: "Flight was over 4 hours late and they just 20 mins ups to death!! Had to spend lots of $$$ on urber tp get home because my ride that was cpming at 11:00 pm could not come at 4:30.am since most people have to work."
Pros: "The flight crew and the cabin crew were professional and efficient and friendly. The ginger ale kept me from getting nauseous during the turbulent approach."
Cons: "I realize that the airline doesn't have much control over screaming babies, but the reality is, my flight experience was significantly worse because of one, a couple rows back, who kept screaming at the top of their voice for most of the flight. While everyone was seating themselves, my fellow rowmates asked me to exchange my window seat for an aisle seat, so that grandmother, mother, and daughter could sit together. That put me two rows closer to that screaming baby. I came prepared to watch a movie with my phone and new noise canceling headphones, and then discovered the United Wi-Fi didn't offer movies on that flight, the same aircraft type and route as when I was able to watch a movie that way, earlier this year. I didn't find a way to connect my Bluetooth headphones to the plane's entertainment system, and I'm also disappointed in myself, to have to say, it took me far too long, to figure out that I needed to interact with the screen in front of me, through the control pad under my elbow on the armrest. By that time, there wasn't enough time left in the flight, to start a movie. So, I just played music stored on my phone, which helped mask the baby screams."
Cons: "No communication when extreme turbulence was happening. I thought i was dying, i cried as well as the person in my section. The lady behind me appeared to be praying."
Pros: "On time and early arrival."
Pros: "The service was good along with everything"
Pros: "On time departure and arrival"
Cons: "That you charge to watch the entertainment."
Pros: "The flight was smooth. The crew was great."
Cons: "The snack."
Pros: "Everything was good"
Pros: "The blanket was nice. The crew was very friendly."
Pros: "Very professional employee! Well thought safety equipments"
Pros: "Boarding was easy and there was plenty of overhead space for my carry on luggage"
Cons: "Coach cabin was not spacious at all. Very little leg room and the aisles seemed very cramped. Also, the seats weren't particularly comfortable."
Cons: "4 hour delay"
Pros: "The crew was very nice and welcoming!"
Pros: "Everything is great"
Cons: "Turbulence was insane"
Cons: "My seat was given away and had to rebook on another flight and another airline"
Pros: "Pleasant crew."
Cons: "Tight space between seats. Quite uncomfortable."
Pros: "Never got there"
Cons: "Never got there"
Cons: "We boarded and waited then was told we would wait more for people on a late flight then something wrong was found on the flight. After over an hour we were able to get off. Then we were told about 20 minutes later to get back on. No one can see the future. What i did like is that you let us get off the plane for a while before our 3 hour destination. Wish that would have happened sooner. This. Was on the flight from Boston to Salt Lake"
Pros: "Comfort and service was right on target"
Pros: "The crew was very professional and very friendly"
Cons: "The seats were narrow and the cushions felt like and old cushion on a wood board."
Cons: "This flight had a TV for each seat. However, you had to pay $5.99 to watch basic cable."
Pros: "It canceled"
Cons: "It canceled"
Pros: "Boarding the plane was Good"
Cons: "That I was charged for the flight again or they wouldn't let me on the plane"
Pros: "Flight was on time"
Cons: "Better food would have made my night"
Pros: "Everything went well; great service on both flights"
Pros: "Nothing for a Turboprop just ok"
Pros: "Everything mostly"
Cons: "It was cold outside when we got in and out of the plane. I wasn’t prepared for that."
Cons: "Ac was too strong."
Cons: "The flight was over 5 hours late with almost no explanation"
Pros: "The airline changed the schedule of the flight to 10 hours earlier, which would have meant we would sit in the Ft Lauderdale airport for 14 hours. I cancelled the flight and applied for a refund thru Kayak. Six months later, I still haven't been refunded."
Cons: "Silver has cancelled my FLL flight 8 out of 10 times."
Cons: "This airline is NEVER ON TIME."
Pros: "The crew and the seating was fine"
Cons: "My flight was delayed both times going and coming to Pensacola, the first flight on my way to Pensacola was delayed 4 times and cancelled, but they decided after about five minutes to take us after a four hour delay."
Pros: "My first flight was cancelled causing me to miss itinerary"
Cons: "The airline canceled the flight so had to stay over night in FL... now I am paying for a room and having to pay for a boat I am not even on. This is a very bad airline"
Cons: "The flight I was originally on was canceled. I had to wait an extra day."
Cons: "Flight was 2 hours late. Could have been better."
Cons: "It would have been nice to have a backup plan when the boarding system goes down so that the flight had not been delayed."
Pros: "I love the convenience of a quick flight to/from Daytona beach/FLL. I have to travel there frequently and having another option other than driving is a lifesaver!"
Pros: "Flight attendant was excellent"
Pros: "Terrific service. Great flight."
Pros: "On time, efficient, & friendly staff"
Cons: "You get what you pay for... just sayin’"
Cons: "I will be filing a formal grievance"
Pros: "The only good thing about the flight was the crew and employees. They were all very nice and professional. Especially our flight attendant on the way to and from Eleuthera. She is as great!!!"
Cons: "Our flight was delayed two hours and caused us to miss our connection in ft Lauderdale. Had to stay in a hotel and wait for next flight in the morning on Delta. The. Had issue with Delta the next morning since none of our tickets were confirmed so spent 45 minutes at the desk trying to find a flight out and luckily the Delta staff went above and beyond to correct your companies mistake. I had my elderly mother and my sisters 2 year old traveling with us so all the extra back and forth did NOT make the expericance any easier and was very stressful on both of them. I’m a frequent flyer of multiple airlines and can easily say this was one of the worst experiences I have had to deal with and am very disappointed and feel cheated for having paid the price of the tickets."
Cons: "Flight was delayed due to weather issues and for over 2 hours we received little to no information about what was going on, totally unacceptable in today's world.....the 2 people at the gate were, or told us they were, left in the dark the entire time.....it was VERY frustrating and I feel I should be reimbursed for the lack of professionalism and customer service.....it was a joke."
Cons: "It was so incredibly hot and stuffy during the entire flight that is was very uncomfortable. Flight was late."
Pros: "Good service. Friendly staff"
Cons: "A little noise flight because type of airplane but understandable"
Cons: "Customer service was horrible"
Pros: "Horrible, delayed delayed delayed"
Pros: "On time, smooth ride."
Cons: "After going through an extensive line because of security check, I arrived to my designated gate 11 minutes prior to departure. Unfortunately, the Silver Airways representative rudely told me that the airlines had close the doors 15 minutes prior to departure. In other words, I arrived 4 mins after they had closed the doors, and insisted on NOT letting me in. The representative treated me poorly, and was not helpful at that moment."
Cons: "3 hour delay with no explanation about the reason by anybody. People at the boateing station treated us like if they were doung us a favor. They made us unlock our luggage and didnt allow us to lock it before checking it."
Cons: "The flight was canceled!"
Pros: "Easy plane to deal with"
Cons: "Warm on the runway, while waiting in the plane to take off"
Pros: "I got to fll safely"
Cons: "Everything else about the flight very poor. Will never fly sliver airways again."
Cons: "There was no gate agent available to answer questions and flight was delayed without any announcements or updates until after original takeoff time. Lots of confused passengers."
Pros: "The flight was on time and we got from A to B."
Cons: "Flight attendant grabbed my shoulder bag (small tote type) from me and shoved it into an overhead compartment while I was trying to find bandages in it to replace the dressing on a wound on my hand from a swimming accident. She insisted that this small bag, which I had retrieved from under the seat when I saw the condition of my hand, was too big to fit there. She was a large woman with very short bleached hair. No name. . . . I had to try to avoid further injury while de-planing and handling luggage and wasn't able to replace the bandage until I reached the arrivals area, after Immigration & Customs at Ft. Lauderdale. For any level of service Silver fares are ridiculously expensive, working out at almost $1.00/ mile flown for this journey - comparable to a $4400 economy fare from FLL to London!"
Cons: "Plane stayed really warm and not all of the vents worked properly."
Pros: "Denise the fight attendant was very nice and let me off the plane first so I can try to make my connection in a different terminal"
Cons: "Flight boarded 45 minutes late while the plane was waiting with the crew to board for an on time departure. I missed my connecting flight and the gate attendant was not helpful with getting me in touch with my airline to see about getting another flight. The ground crew was completely disorganized and couldn't give answers as to why we were delayed."
Pros: "The flight was fine. Food and entertainment is not applicable because the flight was only 35 minutes"
Cons: "They did not put the luggage on the baggage carousel after landing, but left it sitting who-knows-where -- underneath the airport, or outside the terminal -- and didn't want to look for it without an argument"
Pros: "it got me there"
Cons: "overcharged for checked baggage (30% increase from 3 weeks ago)"
Pros: "Flight was good crews were good"
Cons: "I could not check in from my phone"
Pros: "Chamaing crew , beautiful young lady's"
Cons: "Great overall flight"
Pros: "Flights was ok but was 30 minutes late."
Cons: "When I got to Fort Lauderdale no luggage was there . I ask silver airlines and they said everything was uoaded from the plane. Then they called Key West and my luggage was never loaded. I was at the airport at 9:00am and my flight left at 12:45pm approximately. How can you not load my luggage. I finally got my luggage at 1:10am on Sunday ."
Cons: "Flight was delayed. Boarding crew was sloppy."
Pros: "Cordiality of the flight attendant and captain/pilot."
Pros: "In the wake of the Fort Lauderdale shooting, I felt the crew was professional and all attempts to reschedule flights was successful and effortless."
Pros: "Crew pilot great"
Cons: "Same complaints"
Pros: "I have had bad experiences with Silver delays but today was awesome!"
Pros: "Nothing as usual they were four hours late !"
Cons: "They suck I can't believe they stay in business !"
Pros: "Staff was pleasant."
Cons: "No snack during flight."
Cons: "Unable to cancel flight, paid for nothing...crook airlines..."
Cons: "The flight was delay for almost for more than two hours and never the counter personnel inform us from the beginning why. The flight supposed to leave Tampa at 10:45 and we leave at 1:20pm."
Cons: "oil leaking all over the engine cowling, loud old junky plane, customer service is a joke, Never on time..."
Cons: "Poor service during bad weather. I ended up at an airport different than my reservation. And because my connecting flight was with Southwest and not one of your "partners" I had to pay $500 to change my flight. I will never use Silver again"