Daily cleaning, installation of cabin HEPA filters on flights from Idaho Falls to Europe
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Scores according to KAYAK customer reviews
Cons: "Assigning seats at check in? Why was that a thing? Also why did we have to wait for almost an hour once we landed to be given a gate for us to unload? So stupid the whole thing."
Pros: "Kudos to the employees who really tried to help rather than pay mere lip service."
Cons: "The plane experienced a mechanical issue forcing us to return to the gate after waiting for an hour. The staff was clearly overwhelmed and focused on moving us along (Cheryl) rather than resolving our need to reach our destinations.it wasn’t until we found one extremely patient and persistent employee (LaShondra-?) who booked us through NYC rather than Atlanta so we reached Rochester on the same day. So the questions are- why don’t the airport hold a larger inventory of parts, why aren’t there back up planes and why doesn’t the software better cope with these types of situations?"
Pros: "Good experience"
Cons: "Better snacks"
Pros: "The airplane looked old. There was no entertainment available on the flight from AMS to SVO, but definitely more leg room then the newer airplanes. No having entertainment available made it a very long flight."
Cons: "No entertainment available."
Pros: "Confort was minor but ok"
Cons: "The flight was not on time. The staff broke my carry-on zip for expansion and refuse to admit it was a suitcase damage which need to be repair. They said put a belt around it to use it !!!! It is a 1 year new piece of luggage from Delsey which is a very good quality brand and expensive!!!!!!"
Pros: "Funny crew members and very friendly captain"
Pros: "Boarding and crew were professional and courteous."
Cons: "Media interface system and Gogo inflight app are not synced and I could not listen to the movie I was watching. No subtitles offered for in flight movies. Someone farted before we deplaned and it was quite unpleasant. Also I wish the automatic seat assignments took my height into account."
Pros: "Amazing crew and seating. Worth the upgrade to premium."
Pros: "Very good complimentary lunch - veggie wrap. I was surprised by the quality. Also I like the plane design - there are places to stand while waiting for the rest room, so you are out of the aisle. WiFi worked."
Cons: "Wish they didn’t charge extra for seat assignment."
Cons: "Flight was 1,5 hr delayed, which almost caused me to miss my connecting flight"
Pros: "Crew was great especially Fawn. Best flight attendant I’ve had."
Pros: "All was smooth on s busy day in Puerto Vallarta. Everyone cool, supported by good crew,"
Pros: "The crew was great."
Cons: "The price of my ticket"
Cons: "My kids were asleep when the flight attendant passed the snacks . I asked to get the snack for them and she told me they will have to get it in the back of plane once awake. Didn’t argue but was surprised"
Pros: "New plane. Great movie selection. More stylish seats + bathroom. Overall very good and I think Delta has really made an effort to improve it's service. It's noticeable."
Cons: "Plane felt very dry compared to others. The electrical plug outlet jams right at around your knee level. Bread was cold and rock hard (seriously, can we not come up with a good solution for this?)."
Pros: "The crew was absolutely amazing!! So kind and helpful! The captain also took a beautiful path around Rainier during a gorgeous sunrise!! The seats were very comfortable and the flight was smooth even though it was a smaller plane (Skywest). I will absolutely fly Skywest again!"
Cons: "It’s an older plane and needs a little work; but don’t we all?! ;)"
Pros: "I will say that this has been the best flight my husband and I have ever had. The crew members were very nice and helpful. This has been the smoothest flight we have ever had as well."
Pros: "The Delta service desk was great! We wanted to get an earlier flight home and the Delta Rep got us on standby quickly and with a smile."
Cons: "Some chaos getting on the flight. The area they have set up for the different sections to wait before getting called weren't marked very well so everyone was bunched up and confused. Once they started calling the sections it was fine. Not sure why they even had the marked areas."
Pros: "Clean plane, the seat felt roomy. Smooth ride and the captain communicated clearly."
Cons: "It felt super hot and I wish there was food included in such a long flight."
Cons: "Full flight. We weren’t able to chose our seats and were put in middle seats in different rows."
Pros: "Crew was pleasant. Boarding was fast and efficient, nobody bumrushed."
Cons: "The non-reclining seat right next to the bathroom door opening should not exist. I was miserable there; I swear everyone on the plane made sure to take a dump on this <2 hour flight. Also none of the windows on any of these small planes line up with the actual positions of seats and it sucks."
Cons: "The crew was great and the flight came in early. I wish there was a better food selection."
Pros: "Quiet trip"
Cons: "Crowded seating"
Pros: "The Dutch flight attendant who took care of our economy side of the flight was personable, helpful, and cheerful. She made the flight definitely more pleasant because as you know, traveling overseas in economy is no picnic!"
Pros: "Everything is good except our lunch as described below."
Cons: "They ran out of chicken breast in our lunch packages, so the stewardess went back to get it. After 10 minutes she still did not show up, we turned on the help light, and still no one came. Finally she passed by and we reminded her the 2 chicken breast lunch packs, she said : "Sorry, I've forgotten about them" and ran back to get them for us."
Pros: "Smooth travel and good service."
Cons: "Bad boarding area in SLC."
Pros: "The flight was operated by Delta."
Cons: "I waited too late to upgrade my seats, but there were no negatives."
Pros: "Good seat"
Cons: "Delayed by 1 hr"
Pros: "Entertainment (your own device) and crew were great"
Cons: "The plane needs to be re-furbished or simply retired. Seats were broken, no screens on seat back for entertainment was disappointing"
Pros: "Inflight free texting everywhere that wasn't China, decent food, funny crew (I liked the mix of American and Chinese)"
Pros: "Nice regional jet!"
Cons: "It was a regional jet..."
Pros: "Everything went smoothly."
Cons: "Like ALL planes today, too crowded."
Pros: "Could not use the bathroom"
Pros: "Lincoln ground staff is top notch. Friendly Midwest people."
Pros: "A night flight well done. The snack choices were awesome, and the in flight entertainment was A+"
Pros: "I missed my flight for the first time and I was having a complete meltdown at the check in desk until the sweetest agent said "oh no worries sweetheart, let's find you another flight back home"... It seems so simple but with the morning I had, this simple act had me in tears! The kindness and patience she showed me was amazing and definitely the reason I will always fly Delta to any and every destination they are able to take me! <3"
Pros: "Everything was just as I have come to expect -- efficient, polite, and courteous crewe"
Cons: "Know that if you buy an E ticket they won't assign you seats until you arrive at the departure gate."
Cons: "We were delayed one hour leaving Salt Lake due to mechanical failure. Otherwise, everything was great"
Pros: "Meg, our stewardess came out to tell us there would not be any coffee on a 6 AM flight and that we had time to get coffee, if needed. She kept us informed of flight delays, helpful with my bags."
Cons: "There was nothing that could be done, but due to construction at the airport, waited on tarmac for an hour before we could get to a gate, then they had problems with the ramp and that had to be addressed. But pilot was very good about keeping us informed on delays and he was as frustrated as we were."
Pros: "The crew was incredibly helpful assisting my last minute boarding needs. Staff was friendly and polite."
Pros: "As Scheduled, staff hospitality"
Cons: "+$25 extra each bag, seats not near travel companion"
Pros: "Staff was friendly, seats were about as comfortable as any other flight."
Cons: "Nothing in particular"
Cons: "1. Boarding order is not by seating making boarding very inefficient"
Pros: "Attentive crew, good atmosphere, comfortable seating.(no free food so 3* but short flight so OK) Pre flight...Soo helpful, wonderful assistant. Delta vs KLM...Not so...See below:"
Cons: "Little time for plane change at Atlanta. Atlanta rail excellent but plane arrival was late and time to cross airport limited. This was especially galling as I was at MCO early enough to catch the 1hr prior flight and requested a transfer to travel with a friend. There were seats available and Delta tried to move me but KLM would not allow it????"
Cons: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"
Cons: "Delta Flight #1494 On my return flight, I had to pay for a 2nd ticket to fly out early since Delta was cancelling flights to the south and I didn’t want to get stuck in Philadelphia. When the plane arrived for a layover in Atlanta, there was a flight going on from the first 2 people waiting to deplane. In my distraction and fear, I left my water bottle next to my seat. When I realized that I had left it, I went back to the gate and told the gate attendant that my bottle was next to my seat. She would not call down to the plane, nor walk down, and told me I had to wait until the entire flight had boarded. I explained that my connecting flight was boarding across the airport. The bottle was expensive and had great sentimental value. A couple times, I tried to ask people boarding the flight if they would tell a flight attendant to retrieve my bottle. The gate attendant told the boarding passenger to ignore me. When the flight had completely boarded, the gate attendant went down to the plane only to return to me to tell me that the flight attendant(s) allowed the cleaning crew to take the bottle. The gate attendant called the cleaning service and then she told me that the bottle was waiting at the tower and that I could ask at my next gate to have the bottle delivered to that gate. Since my connecting flight had already started boarding I had to run/train it across the airport to arrive at the gate. When I told the 2nd gate attendant, the story and asked him to call the tower to get my bottle, he told me that “wasn’t a thing” and that the 1st gate attendant lied to me. I had to board since they were getting ready to close the plane. This incident was compounded to many unpleasant experiences I’ve had with Delta over the past few years (losing my luggage and lying about it, damaging my suitcase, etc., etc.). I don’t understand how you can continue to be successful as an airline when you run your operation the way Delta does."
Pros: "It was a pretty comfortable flight, with lots of options for entertainment. The food they serve was fairly good and the whole crew was very helpful and kind."
Pros: "Frontline staff were nice."
Cons: "Our flight was canceled last minute. Instead of a direct flight to start vacation, we ended up with a five hour layover in Atlanta. And to top it all off, they tried to double charge us for a checked bag fee."
Pros: "Boarding was efficient and the crew were nice."
Cons: "the seating is horrible. it was the tightest seating I've ever experienced."
Cons: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Cons: "Very nice crew and great food"
Pros: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Cons: "Nothing,just the seats. Cleanliness was perfect"
Pros: "The crew tried to be helpful but were equally frustrated with the ground crew."
Cons: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Pros: "Flight arrived on time"
Cons: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Pros: "Newer plane, crew was amazing, seats were adjustable"
Pros: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Pros: "The crew and the timing were ok"
Cons: "The seats were uncomfortable"
Cons: "Too hot inside the aircraft"
Pros: "No delay and nice staff"
Pros: "Good beverage service."
Cons: "Over an hour delayj for departure."
Pros: "Cabin facilities"
Cons: "They didn’t bring one of my bags"
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Pros: "Helpful and kind crew"
Cons: "I wish there was WiFi"
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Pros: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Cons: "There were several flight delays and gates were changes a few times."
Cons: "Not enough leg room"
Pros: "Light snack and complementary wine"
Pros: "Flying with KLM is a pleasure"
Pros: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Pros: "Comfortable and well laid out seat area"
Cons: "Food was a little substandard for business class"
Pros: "Friendly crew."
Cons: "So many people on a 747!!"
Cons: "Didn’t happen."
Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Pros: "Nice flight, nice crew, and a nice experience."
Pros: "Decent seat size. Sorta slept the whole flight."
Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Pros: "Everything. A truly faultless experience!"
Cons: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Pros: "Got to Amsterdam on time and everything was great including the staff"
Cons: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Pros: "Comfort economy well worth the extra."
Pros: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Cons: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Pros: "Great crew service. Among the best ever."
Pros: "No chargers or tv on planes"
Cons: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Pros: "Easy airport business"
Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "Flight attendants were friendly, but they only had limited resources to work with."
Cons: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Pros: "Spacious cabins, friendly service"
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed that the flight didn't have wifi / USB):"
Pros: "Seat space was good for a short flight, inclusive of free snack and drink."
Cons: "Too much overoverhead luggage."
Pros: "Staff, service"
Pros: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Pros: "Good food, good entertainment system, comfortable seating."
Cons: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Pros: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"
Pros: "Crew was great"
Cons: "Nothing. Experience was awesome"
Pros: "Throughout the flight every since and while they offered food. Snaks, drinks, desserts as well as main course. Surprisingly as it is relatively not a long flight. Some of food was not very tasty, but definitely won't stay hungry!"
Cons: "Sky is the limit"
Pros: "I like the space between chairs and the little things that made the trip a good one"
Cons: "Better food"
Cons: "The flight was delayed, the first most important part is to depart on time keeping in mind the customers schedule as well that are travelling with the airline. No communication between the airline and ground department, was not happy at all and probably not fly unites again. Also they charge bags?"
Pros: "It could be much better if the plains of the United Airlines were in better care. This is unexpectable in two days on the row 17 & 18 of July to boarding & unboarding in Washington with the same flight UA974 having 5-6 hours delay, in result to missed our connect flight in Geneva ."
Pros: "Movie selection was excellent. Bombardier jet was a notch above what I expected."
Cons: "We were over an hour delayed on the first flight. The seats were super uncomfortable for the overnight flight. They left open seats in the upgrade section on the second flight - why would you ever do that?!?"
Cons: "Very cold but that’s better than very hot. Wore my coat and your blanket. Seat bottom was very uncomfortable but I sat on the pillow you provided and that solved that."
Pros: "Crew was super friendly, considerate & helpful, esp the woman working my area. Options on entertainment were great & worked well"
Cons: "Dinner was horrible. Crowded"
Cons: "Separate place"
Cons: "after boarding, we sat on at the gate for nearly 30 minutes without any explanation given. When announcements were made the person's language skills were greatly lacking - we could not understand anything that was said. there is no food, drink, or entertainment... unless you consider the man behind me playing with is cat .... and yes I'm very allergic :( landing crew didn't know where our luggage was to be returned (bottom of the gate or top of the gate). After a considerable time, we were told all luggage was delivered to the baggage concourse."
Pros: "Kind crew."
Cons: "Did not allow me to have carry on. Had to pay for it to be checked. Unexpected cost."
Pros: "I appreciated the professionalism, prompt care of passengers and dedication to everyone’s safety."
Cons: "The last leg of the flight was a rough landing and a delayed in Vienna. I realize weather could be the culprit."
Pros: "Everything went smoothly, AND the flight was pretty empty so I got to spread out over 3 seats to sleep. A treat!"
Pros: "This was an overseas/overnight flight and I was a little concerned because last time I had a 10 hour flight with United (NY to Hawaii) they gave us nothing but water and pretzels. This time we got 2 meals, dinner and breakfast, plus beer and wine. Service was very good, staff very friendly, flight on time and comfortable."
Cons: "We lane was delayed 5 hours, once it departed the plane was very cold and difficult to sleep and encountered more turbulance than usual."
Pros: "The gate agent was helpful getting travelers with an infant seats together since we weren’t given the option to select seats ahead of time. That is my only positive comment about this whole travel experience."
Cons: "Most everything. The food was horrible and service terrible. One flight attendant was especially rude. I will not fly united again if it can be helped. Such a bad experience never again."
Cons: "3hour weather delay!"
Cons: "I didn't go on my trip. My course in SF was cancelled and United would n't refund my money or change the dates for my trips because of there basic economy package. They have 3 different economy packages and the economy basic doesn't get refunds and you can't change the flights if needed. It feels like they are banking on increasing there ROI with this basic economy ticket which is 40 -60 dollars cheaper than the next economy package. Intuitively they know people will pick that, but if something comes up the customer is screwed."
Cons: "I had broken table on my seat, then I needed to jump for eating several times."
Pros: "It was great that there were several empty seats so I could stretch out on the overnight flight."
Pros: "The United employees handled everything. Very friendly and helpful"
Cons: "We had a delay our flight up two hours"
Pros: "Best flight I have ever experienced!"
Pros: "Plane was clean and comfortable"
Cons: "Would prefer not to be waked by food service on an overnight flight"
Cons: "Avion en retard de presque 2h30 a cause de maintenance et personne ne c'est inquiété des gens qui attendait pour leur donner une collation en attendant l'avion car nous n'avons pas manger avant 22h alors que nous devions décoller à 5:50pm on a embarquer vers 8:10pm. Et les hôtesses n'étaient pas agréable. Pas de sourire et passaient avec leur chariots brusquement. Mon copain c'est pris plusieurs coup dans les épaules donc pas agréable."
Cons: "We bought this on swiss air with the terms that included free skis. When we arrived at the airport, Unites airlines informed us that skis would be $200 to check. A pretty awful surprise to start our vacation. Perhaps it should be made more clear that the operating airline’s fees with predominant - not the fees we originally agreed to at purchase. United’s planes are awfully old and small."
Pros: "On time, comfortable seating, good service. Only thing wrong was that i couldn't get the entertainment to work on my android phone.."
Pros: "The crew was wonderful; I purchased a business class seat, which was comfortable (although I could not tell the difference between business class and coach seats)."
Cons: "The food was horrible - nothing fit for a person who is diabetic or vegan or non-dairy. And the price was outrageously high for what one received."
Pros: "Your mobile website only asked for first and last name, not middle. Yan was denied boarding from LAX to CAN after she was allowed to fly from DEN to LAX without the middle namename on the ticket. We have had so many problems are are trying to get Air China to refund part of the ticket but they hang up on us frequently. They are almost as bad as Kayak who screwed us over with not having a middle name spot for proceline ticket purchase. I will also be calling you to tell you."
Cons: "Have the seats and leg room gotten even smaller on the 767 or is it me. Booked w SwissAir, got United quality instead"
Pros: "The crew was very swift in resolving the issue and getting us on another aircraft."
Cons: "Hated that we had to unboard for something as simple as radio/printer connection. I had other arrangements at the time I was supposed to land."
Cons: "United uses very old and inadequate planes for a route between two major financial centers. No plugs for energy, very bad entretaiment videos, no music, unpleasant crew....this was my last try for the coming years, as I sent same reviews before....!"
Pros: "Food was good, inflight service was good, easy boarding and deboarding. lot's of space for luggage."
Cons: "too cold!!"
Cons: "They don't know their guidelines or policies"
Cons: "Often denied service for BYOD entertainment. Could see others struggling too. Even after paying $17 for email and very limited web browsing, got very spotty and generally poor service."
Pros: "United canceled my flightl"
Cons: "United canceled my flightl"
Pros: "Great service from the flight crew, comfortable plane, in-flight movies and entertainment."
Pros: "Flight was on time. The united employees were really nice."
Cons: "I recently had knee surgery. So, I booked isle seats for my trip. However, I was placed in window seat on regional jets. It was pretty uncomfortable."
Pros: "The crew was great"
Cons: "Flight left late"
Pros: "Fun crew"
Pros: "Delays 2 hours"
Pros: "nice airplane with more legroom than our flight down."
Pros: "Very helpful desk attendant when flight was delayed to help me get later connecting flight. While flying and waiting on runway we received free direct tv which I really appreciated"
Pros: "Due to weather delays "not able to accommodate" Service representative had an attitude. I understand there are a lot of issues, but it's their job in customer service and if anyone should be upset it should be the customer for not being able to make their flight as scheduled."
Pros: "was finally able to get the upgrade"
Pros: "No much at all."
Cons: "We were stuck 30 minutes before takeoff, and an hour and ten minutes after landing. The takeoff was extremely wobbly."
Pros: "No issues or delays"
Cons: "Old plane and was not clean."
Pros: "Good flight attendants."
Pros: "The staff was very friendly and helpful."
Cons: "The food was OK, the entertainment was left to be desired. The comfort was just ok, but to be expected"
Cons: "The refreshments should be better than a tiny packet of pretzels."
Airlines flying from Idaho Falls to Europe have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Idaho Falls to Europe
Masks required on board, masks provided on flights from Idaho Falls to Europe
Social distancing seating
Middle seats unavailable to book on flights from Idaho Falls to Europe
Testing for antibodies, testing for symptoms for flights from Idaho Falls to Europe
Waiving of change fees. Search flexible flights from Idaho Falls to Europe