Overall, we had a very good experience with Alaska Airlines on our flight from Honolulu to Seattle. The First Class cabin was comfortable, boarding was smooth, and the crew was friendly and attentive. The meal service was solid and the overall flight felt well organized. One thing that stood out negatively was the drink service. I was in First Class and, while quietly watching movies and not causing any issues, I was cut off after four drinks. I understand safety policies, but the cutoff felt a bit premature given the context.
Everything was excellent. It always is with Alaska Airlines. Thank you. 😊
It was ok! Not fond of sitting in middle seat. Tried to upgrade with my Atmos card but it was a new account and they weren’t able to look up my account details.
With saver fares on Alaska, you are treated like a 2nd class citizen. Last to get a seat-most likely in the middle. Last to board. By then all overhead bins are taken. It’s sad to see Alaska treats its customer like India’s caste hierarchy. I’m in Portland Oregon. So I have to Alaska. Otherwise, I wouldn’t fly on them again.
The overhead storage was already packed full when I boarded (I fly peasant class), but the attendant played some Tetris and made a spot for my small suitcase. Thanks!
Flight on time. Easy boarding. Changing my seat was very easy.
Flights were on time, which made making connections do much better. Well organized
The final trip home wasn’t as bad as the trip there. Even with the paid upgrade the comfort level was mediocre at best.
My trip to Seattle from Newark was uncomfortable and there was a maintenance issue that caused a delay which ended up with me being stuck at the Seattle airport on my birthday for almost 12 hrs. The ride itself was very bumpy due to turbulence. I u derstand as my first time flying this could have been normal but all the passengers around me said that this was not what flying is normally like. On my way home I was semi comfortable due to exhaustion and paying $200 in upgrades to have a “better” seat and experience
Flight delays were really annoying, but otherwise the experience was fine
The first class flight attendant was awful to everyone. Very rude; no customer service. She should not be working in first class.
Snacks and included beverages were appreciated. Boarding went smoothly. Plenty of overhead bin space. Seats get very uncomfortable after a couple of hours. After waiting 10 painful minutes for my walker, a very nice Delta guest agent pushed me in a wheelchair to the gate. It was finally delivered to me after another 15 minutes . Our checked bag was on the carousel long b4 I was able to retrieve it. Fortunately it was still there but somewhere along the way the straps we used to secure it were removed and and were not reattached. Wish I had made note of the agents name.
It was fine. 55 minute flight. No snacks or beverage service offered. Boarding went smoothly and my walker was waiting for me on the jet way.
Smaller plane for a longer flight than my first one. Doesn’t make sense.
The cabin temperature was nice and cool. The wifi was not working.
Flight late, the waited for a long time for “personal” to arrive at gate to dock the plane in Rochester. So annoying. This flight was expected, why aren’t personel available for the jet bridge?
As previously noted, this flight was great: departure was timely, the crew was friendly and attentive, and wifi connectivity was seamless. In particular, I appreciated that the flight attendant just told me to stow the laptop right before takeoff/landing, and trusted me to do so (which I did!).
Kayak botched up the booking, i had to call delta and fix. In the process Delta failed to honor my comfort plus seat assignment that i had previously.
Entertainment is ok! Boarding and seat with zone is terrible. I paid for the seats but you didn’t give me what I paid for which is exit isles.
the crew cancel the morning service due to the weather. Then the flight got deverted to Nashville . we were on the ground for over two hours the only gave us water once... no food or any snacks.... the crew should have handled better and offered something to passengers.
During landing. 2 crew members passed 3 times by my lane and didn't notice that people in front of us had their site to the furthermore reclined... That was uncomfortable and could have been dangerous.
They delayed the flight from 9:00 to 11:55 At 11:45 they canceled the flight. I paid a premium price for the tickets with poor service
We had excellent customer service despite the chaos at George Bush airport in Houston!
It isvvery small flight. No leg room . No space to put my personal item at feet.
I will never fly ANA again. They lost one of my large pieces of checked luggage, the heaviest one with the most valuable items in it, and they said they will not send me an email unless they can't find it, even though the paper they gave me to track the status of my lost luggage requires a code from an email they are supposed to send me so I can do baggage tracing. They claim to be an international airline, but they also insist on calling a Japanese telephone number to confirm where to send the lost baggage if they find it. It is impossible to find an actual contact email address for customer support on their website, and their AI chatbot is unhelpful, directing you to a webpage that says it is for contact information but does not have any actual email addresses or phone numbers listed on it. My seat in economy did not recline at all, even though I was not sitting in an exit row nor the very back row. I had to sit in the fully upright position for over ten hours of international travel. Awful experience overall.
No seat back entertainment. And app had a hard time getting entertainment loaded.
ticket agent lady wás very helpful , she arranged wheel chair for my elderly mother
Didn't make the flight because the first leg of my flight was canceled and the next leg was already booked.
My flight was canceled a few hours before boarding. I was rebooked on Copa airlines and missed an important meeting .
Good quick flight on a small but comfortable plane. I'm 6'3 and had plenty of space.
Superb. Staff great. Great flight. As with other airlines, seating too tight and restrictive.
There is not one likable thing about this airline. It’s starts with the deceptive pricing and continues through the whole flight. The worst staff I’ve ever experienced way over priced bags absolutely no food or drink (unacceptable and you should be embarrassed) the seats are cramped and uncomfortable there is no entertainment there is nothing about this trash airline that constitutes any amount of money. It’s worse than spirit and way more expensive it is disgraceful. Do not travel with Allegiant I repeat do not bother no matter what they say the price is it is never ever going to be the right choice I’m mind blown at how awful the entire experience was I’m embarrassed that I chose so poorly I cannot reiterate enough how beyond horrible this company and its staff are, not one person on this flight or at the airport is qualified to sweep up trash on a city sidewalk they should certainly never be given any job that requires a brain or manners or communication with human beings, what a disgrace to the human race. Your criminal chiselers and should be put out to pasture
Great flight. Friendly staff. Free snacks and drinks would be nice. I would love fewer taxes and fees added on.
My 90 year old father flew with me. He needed wheel chair assistance and is nearly deaf. The staff was amazing with him.
It was fine. Nobody was outstandingly friendly but no one was rude and everything was smooth . The captain thanked us for flying but no one greeted me as I walked on the plane or as I exited which is the least they could do lol
Clean, friendly, roomy. But check-in from the phone link was terrible. Repeated attempts wouldn’t save at the final step. Just kept spinning! It was very frustrating. Finally, I used the app (vs website link) to check-in which worked very smoothly on the first attempt.
Check in on the web portal was cumbersome! After several attempts I finally got the boarding pass.
Excellent flight and even arrived 23 min early. No entertainment , or wi fi on board, but I downloaded a couple of movies beforehand which kept me entertained. Really like flying Allegiant airlines.
WE were delayed about an hour and never any communications from the employees working the gate. We also were moved to a total of three gates.
I love how they show love to their customers and care about them too.
Delays with no explanation. It could have been handled better.
Ceiling fell down and had to have maintenance come and duct tape it up. No WiFi on the flight.
A first class seat should fit a fat person, and this doesn't. The trays in the armrest are less functional than an ordinary tray in the back of the seat.
The flight attendant was friendly and efficient. The temperature was kept nice and cool. The plane was nice, but filthy. There were visible spills on my tray table. The gate agent was somewhat rude with her announcements and in speaking with other customers.
I appreciate that I finally got the seat I paid extra for this time. Thank you
I would have liked a pillow. The vegetarian wrap and oaten cake was good.
I would have liked vegetarian and gluten free options for evening dinner time flight. I would have like a pillow on the international overnight flight . The veg wrap and oaten desert on the international flight was good
The experience at checkin for my American Airlines flight from Sacramento to LAX was very good including the assistance I received in getting my bags checked in and boarding passes printed. Was pleasantly surprised the my bags were checked through all the way to my destination at Clark International Airport in Angeles, Philippines.
Absolutely terrible. Would never fly American again. 2 deplaned incidents and delayed by close to 24 hours. $12 meal voucher for first class passengers was an insult to the injury. Pathetic.
Terrible planning. And even worse gate agents. Absolutely rude behavior.