Cancelled. No one notified me. Had to buy another ticket. I’d like a refund. IMMEDIATELY
American Airlines left without my wife and I even though we reached the gate 10 minutes prior to the scheduled departure. Plane was still at the gate and we were not allowed to get onboard. Clear example of they thought we wouldn’t make it and gave out seats to someone else.
Pros: "Nice crew, short flight, comfortable."
Cons: "Flight from CLT to MCI was delayed 40 minutes, which made me arrive at Kansas City really late"
Pros: "This was the best plane I’ve ever been on. 737-800"
Pros: "Landing and take off."
Cons: "Nothing. Everything was great!"
Pros: "Wi-Fi and USB ports worked great. Seat was comfortable after 11 upgrade. On time"
Cons: "Having to pay extra for a exit row seat"
Pros: "Friendly staff,good food,entertainment was also top notch Staff helped me a lot;I am a nervous flyer and they checked on me regularly"
Cons: "Could have used a bit more room but I was not to squished"
Pros: "I appreciate that I was able to switch seats thereby giving the cat and its owner more room."
Cons: "I have to say I was very surprised that there would be a passenger flying next to me with a cat in a carrier seated next to me."
Pros: "The food choices were good and the entertainment."
Cons: "The seats were uncomfortable and the tray table was really low."
Pros: "Flight was actually operated by American Airlines. LHR was organized. Flight was ontime and arrived almost an hour early. Entertainment on flight was great. Food was OK. Great value for the money."
Cons: "Airplane food is always marginal. And space is limited, but this flight was OK."
Pros: "The food was good and there was a great entertainment selection."
Cons: "The one calling out the group numbers was unnecessarily rude. Then when I couldn't pull up my boarding pass to see my seat number the woman at plane's door acted like they was nothing she could do to find out my seat. Luckily another flight attendant actually knew how to do something and cared about me getting to my seat. For the flight, the air quality in the plane wasn't good and they seats felt like small prisons."
Cons: "Flight was delayed"
Pros: "I didn’t like it. I am still here and I hope i can fly back to ho chi minh without extra pay."
Cons: "Delay, pay extra money for different fly."
Pros: "Courteous professional staff!"
Cons: "I couldn't imagine a smaller space for traveling - rediculously small!"
Cons: "The crew met their requirements. I dont think you’ll survive they dont go beyond."
Pros: "The crew was pleasent and helpful"
Cons: "Didn't get my bag, on either end"
Cons: "Poor seating and lost my bag."
Cons: "The crew was rude."
Pros: "Easy boarding"
Cons: "Would you like a beverage? Not unless you asked and that was only if you could get her attention. Truly felt like a second class citizen in this fight"
Pros: "Smooth and easy flight."
Cons: "There was just an announcement that the refreshments will be served shortly but there were no refreshments. Take off and landing was horrible. Flight was shaking way more than usual."
Pros: "Smith flight."
Cons: "no personal tv in each seat in the international route"
Cons: "Limited recliner Small seats"
Cons: "Mechanical difficulties in Dallas caused us to leaveat least 1.5 hours late. Got to Phoenix after my scheduled and all other flights to Spokane had departed. AA put me up in a hotel at the airport. Had to wait 35 minutes outside for a shuttle in 102 heat at 9:00 in the evening. Had to ask for a voucher for evening meal."
Cons: "Not able to check luggage all the way through"
Cons: "2.5 hour delay Uncomfortable seats"
Pros: "Great first class staff."
Pros: "Very quick connection"
Cons: "They rebooked my flight to one with an overnight layover and informed me via email with no explanation. I rerebooked it myself to one which left the next morning and arrived sooner than their rebooking."
Pros: "The plane was sleek and clean. I had a good amount of room even in coach!"
Pros: "*Kosher* meals are always better than regular meals on AA. Served first and meals are fuller and of higher-quality (on AA, at least)."
Pros: "It's fine, you know what to expect."
Cons: "No entertainment; no TVs, no music."
Cons: "Purchased tickets for three of us weeks in advance. Purchased seat upgrades for all three of us for all four legs of our flight. Flight delayed for two hours. When boarding, one pass failed scan. They immediately printed another without comment. While in line to board my friend noticed they changed her seat from 4D to 36F. We returned to complain. They said that seat or middle seat in row 29is only choice. I said we paid for upgrade. They said to ask for a refund at LAX when landing at midnight. Asked passenger in 4D when he got his seat assignment - SAME DAY as flight, paid nothing for upgrade. I signed up for frequent flier program two weeks ago. Will be cancelling when card is received."
Pros: "Fit and finish of cabin interior was nice."
Cons: "I REALLY wish this flight had drop down footrests in coach. The video demonstration advises passengers to put up foot rests and tray tables upon approach. I wish there had been a foot rest - my back was killing me due to the inability to lift my knees and feet to take the pressure off my lower back."
Cons: "Very streesful flying on American- very late departures- making connections almost impossible. Sitting at gate or rarmac for 49 min- ridiculous!!!"
Pros: "Departed on time arrived a little early"
Cons: "Seats were not as comfortable as other flights I've been on."
Pros: "I was welcomed and make right at home"
Cons: "Did not like having to stay overnight in Charlotte but weather can do that to a traveler."
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Cons: "My luggage didn't arrive to Charlotte. I am still waiting for it one day later."
Pros: "The flight crew was exetrmely helpful"
Cons: "Even for a more room seat it was a bit tight"
Pros: "Price space, time"
Cons: "Waiting.. but better to be early than late"
Cons: "Flight didn't exist"
Pros: "The pilot apologized for the delay and promised to get us there as quick as he can, if that was possible. But, it was thoughtful of him."
Cons: "Although I was informed that the flight was delayed, it was too late, I was already at the airport. A two delay ended up being three hours delay. When it was time to board, we had to wait for a crew member, further delaying boarding. Finally on the flight, I was served cold coffee!!! There was no blanket!"
Pros: "Free upgrade to business class"
Cons: "The staff at the United gate in Munich was rude and not helpful at all."
Pros: "Seats were uncomfortable and badly maintained. Seatback stowage netting was detached and useless. There was an equipment change (new larger aircraft) I had a B (aisle seat) on the original aircraft and on the new plane my "B" seat became a middle seat. This was completely unsatisfactory."
Cons: "Lack of communication from flight deck or cabin crew as to engine shutdown and takeoff delay at MSO. Just plain irritating and completely unnecessary"
Cons: "Everything. I paid for seats 7 months ago and they didn’t honor them. We sat seperate in the middle when we paid for aisle and together. No food, poor service, overbooked and almost didn’t allow us tickets at all. We were a connection from another airline. They damaged brand new luggage."
Pros: "Food was delicious! Crew was very nice and friendly and plane was very clean."
Cons: "Everything. We were incredibly delayed which happens but none of the staff knew what was happening. Different passengers were told different things and when we tried to ask questions they were far from helpful. It was not a good experience at all."
Cons: "Did not seem to be able to control the movie, to restart, or FF or REWIND."
Pros: "Crew on flight was very nice. Plane has a lot of space for legs and comfortable seats. We got vouchers and a toothbrush with tooth paste (AT LEAST THAT) for our forced overnight stay."
Cons: "Horrible experience. Plane had an engine issue and ended up being delayed for so many HOURS that we had to sleep in Houston. The organization was a big mess - so poor that we reached the hotel only at 130am while we had to wake up at 4ish am to be at the airport again by 5am."
Pros: "I did not like anything abut the trip. I guess if I have to come up with something good it could be that the trip ended without physical death... emotional and psychological death, to be sure, but not physical."
Cons: "The outrageous, unconscionable, customer unfriendly lack of leg room, general torture-like comfort levels of the seating, surly airline employees, vomit comet style landing, and spending enough time driving around the tarmac we probably could have just drove the plane there, skipping flying all together."
Pros: "Great service from crew"
Cons: "Good but too little"
Pros: "Bording was smooth."
Cons: "No WiFi. Video system not working. Poor leg room. Worst airplane food I have ever had - disgusting. Flight attendants inattentive and unappoligetic."
Cons: "The plane delayed a couple hours. The plane was sooooo old, noisy should be retired."
Pros: "The crew was great throughout the 12 hour flight, the entertainment was varied as always, the flight time for departure and arrival was almost spot on."
Cons: "Due to the fact that I didn’t know my gate number and that my bags were going straight to destination, I waited for all the bags to be dispensed at the carousel which never came. I later rushed through security check and told one of the officers that my connecting flight’s last call was in 15 min. She then placed me in front of 20-25 people. I was the last person to board the plane. All of this could have been avoided had the printing machine write my gate number and the ticketing crew tell me about my bag. They were too casual overall. I want United to give me a cash credit for my next flight. Every flight that I’ve taken with them has always had a hiccup on one leg of the flight or the other."
Cons: "Flight cancelled with no explanation."
Pros: "Reached SFO safely. Thank God!"
Cons: "Awfully rude and uncaring cabin crew. Especially a guy named Eric. Bumped my shoulder with service cart when Zi was sleeping. Ignored me when I tried to catch his attention several times. Didn’t care a damn about offering a vegetarian meal/snack. Both times only available meal was non vegetarian. Normally the crew tries to accommodate and offer some options. But Eric said this was it...take it or leave it. Just so rude and uncaring. No entertainment in head rest in front. Internet was extremely spotty and the charging station would stop after some time automatically :("
Pros: "They find an option though TPE as I missed my connection in SFO."
Cons: "Had a middle seat while I need a window to sleep in the plane. Was wasted on arrival."
Cons: "I don't usually write reviews but my flight check in experience was awful. The woman checking the tickets while boarding was incredibly curt and rude to the old man in front of me (who clearly had an issue with his ticket that was not his fault), then when she got to me she took a look at my bag and said "it's huge I need to check that". It's a bag that I have carried on to hundreds of flights (feel free to look at my flight history with united) and definitely fits in to the over head. When I asked her "is it too big or is there no space?" she said "no space" without even looking at me. I proceeded to board the flight only to find tons of over head compartment space. This is very frustrating. She didn't even take the time to fit my bag in the measuring tool at boarding. She seemed to be in a rush for no reason. The flight was already delayed and being rude wasn't going to make it go any faster. I'm now a silver status member, likely to be gold by the end of the year. I've flown a lot, and I think it's totally reasonable to expect at least some level of politeness while boarding."
Pros: "The staff was very nice and the flight was smooth."
Cons: "Ok we have two units at Crescent apartments to clean so please meet us there."
Pros: "757 first class was excellent"
Cons: "First time using 1st class, now I am spoiled. United coach seats are to small"
Cons: "12+ hour flight with no working outlet to charge phone or headphones. When I asked to move to a seat that had a charger, they basically said no - even though there were about 20 open seats in the next "economy class" level. So for 6 hours, after my phone died, I basically stared at the wall and then had no phone to assist with my directions or hotel reservations once we landed. Food was not good. Plane was old, and had a few random screens playing a movie that kept freezing and had to be restarted."
Cons: "The card reader for enetertainment directv didn't work so I couldn't watch tv for flight"
Pros: "The stuff were accommodating and fun"
Pros: "Besides being tired and walking what felt like 3 miles to new gate I have not issues to report."
Cons: "I chose to fly Southwest on the way back and for less money I received better service. If you find a reasonably priced flight you don't have to worry about paying extra for baggage or stomach during the flight. On the flight home, I realized that they have bigger seats, your bags ( 1 personal, 1 carry-on, and 2 checked bags) are "free" and they give you a little snack to hold you for maybe and hour. Overall I prefer Southwest because of all the benefits you get while flying with them but it doesn't mean I will never fly United again."
Cons: "This flight seems to be frequently delayed waiting on the inbound aircraft from SFO to CVG"
Pros: "Everything was great all around"
Pros: "Flight was on time. The united employees were really nice."
Cons: "I recently had knee surgery. So, I booked isle seats for my trip. However, I was placed in window seat on regional jets. It was pretty uncomfortable."
Pros: "I had a special meal and they were mindful to bring it and check that everything was okay."
Cons: "I downloaded the United app for entertainment but for some reason, I wasn't able to watch movies. It kept giving me an error. Make sure you download the app before the flight and that you have the latest version! At least they were playing movies and shows on the main screens."
Pros: "Wi if!"
Cons: "Uncomfortable seats"
Pros: "Friendly service"
Cons: "Long time in air..."
Pros: "Horrible check in process. Arrived 2-1/2 hours before flight, and spent the entire time in line waiting to check in. Was very chaotic and extremely frustrating. The staff were great, and thanks to their help we surprisingly didn't miss our flight. I cannot stress enough how awful this experience was."
Cons: "One of the male flight attendants was rude. Never seen such an impolite flight attendant before. Tapped my shoulder from behind to ask what drink i wanted which freaked me out, refused to lend a pen to passengers sitting next to me saying they could borrow one from ME and loaded extra snack for strangers sitting next to me on my table without telling me what you to do with them - am i a sandwich distrubutor who is supposed to stay awake till other passengers wake up to eat snack? I almost thought he was a racist that refused to talk to people who seem to speak no English. If that's the case, he'd better learn other languages so he can actually COMMUNICATE with passengers."
Pros: "was finally able to get the upgrade"
Pros: "Nothing to like"
Cons: "On Friday I was unable to fly to Fort Lauderdale Florida due to airport close due to hurricane. United Airlines refused to refund my money even them knowing there was no way I was able to use the ticket because I never made it to Florida. Airline companies are bunch of thiefs."
Pros: "No issues or delays"
Pros: "Bathrooms were clean"
Cons: "Seat room/especially when the person in front reclined"
Pros: "Free movie due to wifi being unavailable"
Cons: "The crew seemed less than cheerful"
Pros: "First of all, the crew was amazing. I had just been traveling for about 20 hours and I had a seat towards the back of the economy section. After traveling that long, I was getting antsy to be at my destination, and I asked the gate agent if she could bump me to a row towards the front of economy- thankfully the plane wasn't full, and she was able to! It's the little things like that, that are what make me fly United. Also, the cabin crew on the flight was great! Of course, the economy section of the plane wasn't an ideal amount of space, but come on- it was an hour flight, and they did a good job of trying to spread people out so that the rows weren't packed."
Cons: "Boarding took a little longer because the plane was being cleaned. I believe they said the overnight flight got in a little late and they still had to clean the plane. We boarded late, but still got to our destination early. Negative turned into a positive- you can't beat that!"
Pros: "The welcoming feeling that I received from the flight attendants."
Cons: "There was a drunk man on the flight. He kept making so many disruptions."
Pros: "Good flight attendants."
Pros: "Direct TV on the flight was limited to the channels available. While I like The Lego Movie, I would also prefer more choices."
Cons: "I am 5'10" and my knees were pressed into the seat in front of me for the entire trip. Essentially, I didn't fit in the seats."
Pros: "United greeted at check in at airport"
Pros: "Flew first class home from Rome. The Flight Attendants were fabulous! So nice and always asking if you needed anything. Always smiling. Cashed in all my miles and it was worth it!"
Cons: "5 hour flight and only received drink and nuts. Very cold on board, but no blankets available except in first/business class. Very slow boarding process; took off 30 minutes late (flight was overbooked). No entertainment options."
Pros: "It's was quick."
Cons: "Delayed a bit but mostly ok."