We were all boarded and ready to depart, and then there were maintenance issues that delayed us. Couldn’t that have been discovered sooner?
Boarding in DFW was quick once we had a gate agent.
Worked out okay. Flight was delayed waiting for crew to show. So glad it wasn't cancelled!
Poor customer service upon arrival in Dallas with cancelled connection. Offered no compensation, connecting flight, hotel room or anything.
Flight was on time—very important!
Pros: "The flight left on time."
Cons: "No food, very few drinks."
Cons: "Missed my connection due to excessive delay at Heathrow"
Pros: "Boarding was quick and efficient."
Cons: "A traveler took his mask off on the plane and no one said anything to him."
Cons: "Did not communicate delays. Boarding was all at once without special needs people first No communication with passengers about delays at the gate."
Pros: "see first message"
Cons: "see first message"
Pros: "Great crew!"
Cons: "We paid for WiFi but it was not working on this flight."
Cons: "Never made it. Stranded at LAX."
Pros: "The plane was a good size for that length of trip. Free entertainment options were excellent."
Cons: "Had to pay $80 for an upgrade to be (fairly) comfortable for the flight."
Pros: "Crew was really great!"
Cons: "My bag never left Chicago so I had to wait a day to get that"
Pros: "No major screw-ups this time!"
Cons: "It's AA, let's not try too hard here."
Cons: "Crews service"
Cons: "New York to Fresno Glight delayed 2 hours."
Cons: "there was a delay and no one was saying why? the flight was over an hour late"
Cons: "We didn't take the flight. The previous flight arrived late. We had to rent a car to the final destination."
Cons: "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."
Cons: "Airplane did not have plugs for phones nor head recliners"
Pros: "Crew was excellent, very polite, very helpful."
Cons: "Entertainment system would not play any movies or music. Eventually they got it working for most passengers, but around 20% including myself still had no service."
Pros: "Everything seemed to go as normal. We were able to get 5 seats together."
Cons: "Wasn't a dislike, but would have liked to board a little earlier with kids of age 5, 7, and 9. However, all was fine and staff were pleasant."
Pros: "The flight was on time. It was smooth and we had absolutely no problems"
Pros: "Smooth operation!"
Cons: "Boarding a slight bit disorganized"
Pros: "Relatively comfortable!"
Cons: "It was late."
Cons: "Tiny airplane. We had a delay of 2 hours."
Pros: "The seats were comfortable and the attendants were super nice"
Cons: "It was nice. And boarding was good too."
Pros: "Nothing. Didn’t happen"
Pros: "Smooth flight with no issues at all"
Cons: "The staff encouraged me to get on my first delayed flight because my second was delayed as well. But as I landed from my first flight the second flights delay was reversed and I had no notification of this change. I missed my connecting flight. Had to stay in the airport all night, had to fly into a different destination at 7 am. No explanations, no help. Terrible."
Cons: "Seats were too narrow and hard. The food was mediocre. I ordered a second glass of wine and never got it."
Pros: "Todo bien"
Cons: "Seats are not designed for long haul flights"
Pros: "Great crew with an attention to details!"
Cons: "40 min late and a bumpy ride the whole time but good flight"
Pros: "In flight service was terrific. Cubby areas were somewhat cramped. Was expecting more room."
Cons: "The food selection was great but the food itself was over cooked. Disappointing."
Pros: "Headrest entertainment systems"
Cons: "Lack of comfort in the seat, pay for every little thing, departed late, 90% of all passengers seems to be lumped in "Group 6" making boarding extremely annoying. I suppose any other group costs extra."
Cons: "We were denied boarding to our flight because the gate agent said we were late to the podium. We were there 10 minutes prior to departure. The jetway was still full of passengers. There was no reason she did not let us on other than she wanted to punish us for being late to the podium. We missed our connecting flight and had to rent a car to get home. Corporate American Airline customer relations was awful to work with. They did not care."
Pros: "All of the flight attendants were amazing and went above and beyond."
Pros: "Ordinary flight, not too chaotic for holiday weekend."
Cons: "My luggage was lost! Had to wait an entire day to recuperate my suitcases."
Pros: "Had a airline steward named Scott that was very pleasant and nice all throughout the flight."
Cons: "The plane was late/delayed going from Dallas to Colorado and the plane going from Colorado back to Dallas was late/delayed as well ."
Pros: "The staff were all quite polite and helpful"
Cons: "the boarding process is chaotic. No one pays attention to the boarding numbers and it's just a big, pushing, shoving mess. I'd like to see a little more use of the system to keep.people more orderly."
Pros: "The sweet flight attendant who helped calm me down from the turbulence as we were going over the hurricane."
Cons: "All the turbulence from flying over Hurricane Matthew. Something I will make sure I'm not flying during a storm. Scared me greatly."
Pros: "Everything was on time. American sometimes has free movies you can watch"
Cons: "Nothing. Everything was good"
Pros: "Entertainment and seats on the plane"
Cons: "Crew was not very polite, looks like they don't like their job, boarding was very slow and confusing, who ever was directing at the door did not have a speaker, passengers were looking for information and no one had an answer. Check bag stands outsides, those guy don't have any maners, they talk to people in Avery disrespecful way"
Cons: "Turbulence was horrible That there is no internet"