Daily cleaning, installation of cabin HEPA filters on flights from Idaho to Eugene
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Scores according to KAYAK customer reviews
Pros: "Was my children’s first flight and they have them high fives at boarding and let them check out the pilot cabin. My kids were over the moon excited"
Pros: "It’s comfortable"
Cons: "Thank you"
Pros: "The wine!"
Cons: "Didn’t load my checked luggage in Boise"
Cons: "Delayed flight"
Cons: "Announcements via intercom too rushed, unclear and poorly pronounced. The speaker needs to pronounce each word, and the end of each word clearly."
Pros: "Everything was fine"
Cons: "Didn’t realize it was only a turbo prop. Too noisy"
Cons: "All was well!"
Pros: "Nice flight attendants...quick service for beverage."
Cons: "Plane was loud and small"
Pros: "Not so friendly attendants as the Seattle to Denver leg."
Cons: "Was told to keep my phone in 'Airplane' mode the entire trip. Short trip, maybe the attendants had too many duties to perform for a short trip."
Pros: "Professional we will employees"
Cons: "Bag check fee. Southwest gives 2 free bags. Why can't you?"
Cons: "You cancelled our flight home in the middle of a Hurricane, so we can't check up on our cats or house. We will never fly with Alaska Air again, and I will make sure that absolutely everyone knows what you did."
Pros: "Everyone was so friendly."
Pros: "very nice,"
Cons: "our flight was cancelled the night before rebooked on a later flight which would cause us to miss our ferry and other connections they did rebook when I called, adding another connection, but only my husband was rebooked , not me so, I had to get a seat at the counter in Seattle to finish the trip everyone was very poliet"
Pros: "The people"
Cons: "The fact that my flight was cancelled and I was taken to a new airport... and had a 2 hour overlay I wasn't planning on."
Pros: "Complimentary drink"
Cons: "Would like to see a better quality snack. Ingredients in cheezits is not real food. nuts would be better. Preferably organic."
Pros: "I was able to try a red wine from Walla Walla for free"
Cons: "Delayed flights. Warm limited drinks."
Pros: "Good service"
Cons: "Small plane"
Pros: "Friendly and very respectful staff"
Cons: "Nothing to complain about"
Cons: "- it was miserably hot and there was no air circulating - sat on runway for 30 mins wiht no announcement about why - plane was cramped and old"
Pros: "Flight was on time, boarding was quick, crew was very professional, great first flight for my kids."
Cons: "No cranberry juice!"
Pros: "Complimentary IPA was very nice."
Cons: "Too cramped on the plane! Taking out 1 row and the arm rest against the window would help."
Pros: "Good beer! Smooth ride."
Pros: "Same as above"
Pros: "I had to return to Portland for a medical emergency and the check in staff were awesome. They made sure that the change fee was waived and that I was okay. I felt that they were sincere and truly cared about my well-being. That cant be faked!!"
Pros: "Friendly staff. They offer 'a la carte' storing of carry-ons upon boarding. One flight even offered free check-in of bags that went all the way to our destination because of limited overhead compartment storage. Most flights were on time. We had one flight late and the person at the counter was able to get us on another flight so that we didn't miss our connection - this was stellar customer service."
Cons: "It's just a fact of modern-day air travel, but those planes are so incredibly cramped! Had a bit of trouble with online checkin for our departing flight. I wish you could also make it policy for customers and crew to avoid fragrances. We were accosted by people who bathed in bad cologne!"
Pros: "Not much."
Cons: "No food service because of imminent turbulence that never happened."
Pros: "It was fast."
Cons: "The crew was rude, it was so unpleasant"
Cons: "The crew was rude and would not let me use the restroom until they had finished ALL drink service. The two blond middle aged women that were working in the economy cabin."
Cons: "I expect Alaska Air has made a tidy sum from passengers who have to rebook when they depart the gate early."
Pros: "Complimentary wine or beer is pretty cool."
Cons: "We like jets but the Q400 is still nice."
Cons: "flight cancelled"
Pros: "Staff were efficient & helpful. Flight was on time. Very smooth landing."
Cons: "Plane was noisy."
Pros: "Flight Attendant Cindy was so sweet and polite."
Cons: "Getting kneed in the back by the person sitting behind me."
Pros: "Small airplane"
Cons: "No food"
Pros: "Everything went perfectly. Great price."
Pros: "The captain kept us fairly informed on the issue. The crew mare a great effort to accommodate passengers with a snack and updates on connecting flight issues."
Cons: "I had to sit on a plane on the ground longer than my flight was supposed to take."
Pros: "Airplane was very quiet for a prop plane."
Cons: "Nothing really."
Pros: "It is a very nice touch to be offered a complimentary beer. What a treat."
Cons: "The bathroom was not nice. No sink to wash hands seems unreasonable"
Cons: "They sent my bag to Santa Barbara."
Cons: "Snacks should include a gluten free option."
Cons: "Nothing. All good"
Pros: "On time!"
Pros: "Staff was really friendly. Everything went well."
Pros: "On time, clean and comfortable"
Pros: "We normally get nothing better than a 717 on ATL-OKC, but the 737-800 was an incredible aircraft that made everything better owning to COVID 19 factors."
Cons: "DL needs to find a better way to manage food and drinks for FC during the COVID 19 era."
Pros: "Quick boarding process and take off. Flight was slightly late but the staff expedited boarding and take off. Staff is friendly. Service was great. Beverage service was great. Baggage was quickly at baggage claim."
Cons: "Even though its a short flight better food options for First Class would be appreciated."
Pros: "price great; direct flight;"
Pros: "The entertainment"
Cons: "Departure times"
Pros: "Good crew, kind and hard working staff. It is so nice to have inflight messaging and that was a pleasant surprise that made the flight go quickly."
Cons: "I found the delta app to be less user friendly than the United one. I wish the in flight entertainment were in the Delta app versus downloading yet another app."
Cons: "After my flight was delayed for over 3 hrs - the counter clerk was rude and unhelpful. She felt it was appropriate for her to flick the customer service phone number in front of my teenage daughters. I would say avoid Delta!"
Pros: "Matt was great. I had an exit row so it was comfortable."
Cons: "Deplaning takes FOREVER"
Pros: "Crews were friendly"
Pros: "Food was great. Especially the ice cream."
Pros: "The turkey sandwich was okay."
Cons: "I was seated next to an extremely large man. I possessed only half of my seat for the duration of the six hour flight. I asked a flight attendant to move me but she said the flight was full. There should be a protocol for passengers over 300 lbs."
Pros: "Crew was kind and entertainment great when available"
Cons: "WiFi in all flights"
Pros: "Crew and food"
Cons: "Spacing between seats and overhead luggage storage. They ran out of room before the entire plane had boarded"
Cons: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
Cons: "Upgraded to comfort, I’ve never sat in a better seat. The crew was all very polite, informative and friendly. Quick and easy flight. Thank you!!"
Cons: "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
Cons: "Delayed 3 hours"
Pros: "Charging stations, roomy seats"
Cons: "One attendant was a bit snarky."
Cons: "My luggage is lost."
Pros: "Nice and helpful crew, fast service."
Cons: "The food was not good, the breakfast was tiny. Who wants a sweet muffin for breakfast!?! It was a very shaky flight. We sat in the back rows which might have done things worse. Not comfortable at all."
Cons: "Had a 5 hour layover - booked first class but this did not entitle me to use the delta lounge in seattle. Snacks only on the flight."
Cons: "Seat wouldn't redline."
Pros: "Quick service, good information."
Cons: "Not applicable, it was a good flight."
Cons: "not prepared in Maintenance to fix a very small problem in an efficient timeframe. Also, this plane was very dirty ..bathroom, walls, seat rails, floors....not good Delta"
Cons: "Super noisy due to being in the last row! Couldn’t even watch a movie. Bathrooms were so dirty and door didn’t close properly. Air vents didn’t reach to aisle seat. Awful."
Cons: "4 hour layover in ATL too long"
Pros: "The crew"
Cons: "The delay"
Pros: "Seat back movies Staff was attentive and patient with my sick teen daughter."
Cons: "Old plane with no seat back entertainment on one leg of journey."
Pros: "Flight was comfortable and the crew was professional and friendly."
Cons: "1 Entertainment system was not working correctly. It shut down twice during the movie. I had to re boot the system twice."
Pros: "It was a great flight."
Pros: "The seats"
Cons: "We purchased tickets together and our seats were not together when we checked in. We had one small roller bag for the two of us and we ended up having to gate check it along with 3 other people and then there was clearly enough room for it once we were boarded."
Pros: "Nice crew, comfortable"
Cons: "Had to check in my carry on because there was "no space" left but after me were some people who could go in with their carry ons"
Pros: "Even though one couldn't hear an announcement Delta did have a staff person tell people where to line up for different zones. Flight was fine and on time."
Cons: "Couldn't clearly hear any announcements and once it was getting closer to boarding time as usual so many people just start gathering in a mass. (It would be so much easier to have signs label Zone 1 ,2, etc.)"
Pros: "I had an open seat next to me."
Cons: "Bumpy flight"
Pros: "Able to download boarding pass into apple wallet"
Cons: "Flight was almost an hour late departing, bag is a carry on but storage too small to keep bag, then wifi didn't work the entire flight. Had to run to our connection since our layover time was taken up in Boise. If we had missed the flight, we would have been re-routed to another airport over 1 1/2 hrs away since ours closes. Next flight was not much better, oh and wifi did I t work on it also - last 3-4 delta flights I've taken have been late and didn't have working wifi - starting to think their system doesn't work at all - seriously going to take any other carrier but Delta going forward"
Pros: "great flight - easy and quick as always"
Cons: "the power on the plane didn't work and there was no entertainment"
Pros: "Nothing more than expected."
Cons: "Food could be improved."
Pros: "No headphones available for flight"
Cons: "They had a 40 seat plane that had about 15 people and they herded everyone in the rear of the cabin. All the extra comfort seats went empty. I asked and was told I had an economy ticket so there couldnt do anything."
Pros: "Everyone was very efficient and friendly."
Cons: "The microphone needs to be louder. It was very hard to hear."
Cons: "Weather delay"
Cons: "Please review the message I sent concerns Atlanta hartsfield."
Pros: "On time, clean plane, friendly service."
Cons: "The plane flew at a low altitude, which felt odd, but I am not a pilot and while I fly a lot commercially, I know that this short hop over open water probably has reasons for not going up to 30,000 feet. The fligh was smooth and the discomfort was based only on my comparison of this flight to longer, trans-Atlantic flights."
Cons: "The flight was delayed for 13 hours, the airline (delta) made no effort whatsoever to remedy the adverse effects of this delay. They were even charging for snacks on the flight. A horrific experience throughout."
Cons: "Spent $25 on Main Cabin Preferred when I thought it was Economy Comfort. Did not really change my experience and i'm out $25."
Cons: "Dirty windows. Could not see out window. I have a photo if requested. I am 6'4" the plane was small cramped and uncomfortable."
Cons: "The flight was delayed when the pilot's tablet failed and he had to run to operations to get another. Seemed odd. While this was going on they decided to fuel the plane. Seemed like an excuse because they didn't have their act together on the fueling. Tablets are pretty reliable, do they really rely upon an ipad to get us where we are going?"
Pros: "I was upgraded to First at the gate. The crew was very professional and friendly. Food mini-minimal, but OK."
Cons: "On this A320 craft, old style, the First class seats are a joke. I had seat 2B. The pitch is apparently less than in the Comfort+ rows. The passengers in 1A and 1B started reclining even before departure, and during the whole flight. For me and my neighbor, with that seat on our chest, it was impossible to reach down to the seat-back pocket, not to mention to the bag stowed under the seat in front. To get out of the seat, I almost could not get my legs through the 5-in. interval between the back of the front seat and the irremovable armrest. I shook the passenger sleeping in 1B rather violently a couple times. The lady in seat 2B apologized, but she had to climb and put her feet on my seat to get out of hers, there was really no other way. Delta needs to address this ridiculous situation of their First Class seats urgently."
Pros: "The flight didn't last long"
Cons: "There was a lot of turbulence so the flight was a bit bumpy."
Pros: "Crew was good."
Cons: "Plane was late, changed the gate on us and at 66 that's a big deal."
Cons: "The WiFi could have worked"
Cons: "The staff at the airport in seattle were condescending an embarassing, talked among themselves about me where I could hear them, when I had trouble with reservation"
Cons: "Maintenance problems resulted in original aircraft being unavailable and switching to new aircraft at a different gate. More than 45 min late."
Pros: "I did not take the flight, I stopped in Miami instead."
Cons: "Don’t know because I did not take this flight."
Pros: "Not much"
Cons: "Not being delayed 3 hours"
Pros: "Great crew!"
Cons: "We paid for WiFi but it was not working on this flight."
Cons: "It was amazing"
Pros: "The plane was a good size for that length of trip. Free entertainment options were excellent."
Cons: "Had to pay $80 for an upgrade to be (fairly) comfortable for the flight."
Pros: "Boarding was fairly quick and on time. Transfer in Phoenix was no problem. Luggage arrived OK."
Cons: "Seating is too small and too close to next rows. Unhappy with having to pay for seat assignments and checked bag while watching gate agents refuse to enforce overhead bag size limits."
Pros: "Crew was really great!"
Cons: "My bag never left Chicago so I had to wait a day to get that"
Pros: "Boarding process was easy."
Cons: "Different snack options."
Pros: "Price for a very short notice trip, ease of online booking, very informative staff. Also, able to readjust my seating assignment."
Cons: "Unfortunately, the pilot assigned had a car wreck coming to work that morning. The delay was not bad, but my timeline was tight. Still, very grateful that a suitable replacement was found. The delay could have been much worse."
Pros: "I was able to finish a movie I started on a different flight and found an additional enjoyable movie to watch."
Cons: "The airplane was uncomfortably hot. The flight attendant apologized and said it would cool off at cruising altitude. It never cooled off. The flight was full and very crowded. I was in the last boarding group even though my seat was in row 17. They required me to check my carryon due to space."
Cons: "Very old airplane used for this route. Upgraded to business but seats and pods are old fashioned, uncomfortable. Newer pods and planes used in other routes make the entire trip more comfortable. The video system didn’t work properly, hard to figure out what to watch."
Pros: "Nice, efficient crew. Wheel chair & motor cart waiting for me as requested. Good flight."
Cons: "Cabin oppressively hot during boarding, stayed a bit too warm. Never found the power outlets that the plane profile in magazine claimed were on the aircraft."
Pros: "Did not experience food or entertainment"
Pros: "Crew tried very hard."
Cons: "Delays. Get on the bus. Get off the bus. Get back on the bus."
Pros: "First class seating comfort and service. Even my flight in the main cabin was relatively comfortable, but I'm a smaller stature person so... On time promise kept every flight."
Cons: "Extreme noise from the plane at certain times (mostly takeoff which can't be helped, I guess) Sitting in the first row of first class you get the light from the flight attendant kitchen area right in your face (Seat 1A-3A specifically)"
Cons: "3 hours late leaving Dublin, with poor communicstion on the monitors as to gate info. not to mention the lateness."
Pros: "New plane, more headroom made the cabin feel more spacious! Friendly flight crew! Loads of entertainment options....free! USB ports in every seat!"
Cons: "Traveling in coach is never comfortable. Fan was difficult to direct, and air flow was not especially strong."
Cons: "First flight TUS to DFW was delayed by 3 hours causeing us to mist all the remaining flights. Had to scramble to find other flights DFW to LHR and LHR to DUB. We arrived at our destination 10 hours. No reason for the delay was given. Lousey service on AA."
Cons: "We arrived 2 1/2 hr before boarding and arrived at the gate 6 minutes before AA was announcing it would close the gate. Desk was clearly understaffed."
Pros: "Perfect flight and 40 minutes early!"
Pros: "Personalities...loved their job. Great to talk to."
Cons: "Bosrdunf staff at DCA. No communication in crowded area"
Pros: "There was an extra seat and they allowed me to move there. Superb entertainment!!"
Cons: "They guy behind me kept kicking my chair"
Pros: "The boarding process was easy and the crew was great."
Cons: "Other passengers were annoying. One guy was listening to a baseball game on his phone at full volume on the plane during boarding. Another kept hitting the back of my seat playing a game on the entertainment system. And a flight attendant let a guy stay on his phone, while we taxied for takeoff, having the douchiest conversation in history."
Pros: "Fast service, wonderful crew"
Cons: "Our seats couldn't recline. It was such a long flight and sleep was difficult in a sitting position."
Pros: "New and Updated plane, great service, great crew."
Pros: "Crew was friendly and helpful. Offered ice after I burned and blistered my finger on the overhead light because it was so hot because it was so old. Pilot got me safely to my destination."
Cons: "-A line of agents asking for passports to even enter the area where American Airlines is located. Crazy security for no reason. -Tiny seats -No legroom for an 8 hour flight -No creature comforts or modern day technology like personal TV's or charging ports. Only 3 Small TV's along the the middle aisle. I remember flying on a plane like this in 1986. Played movies from 2012. Smurfs? Really? -No headphones offered -Burned my finger on the overhead light!!! Still have a blister!"
Pros: "The spaciousness of the economy cabin. Arriving early at destination!"
Cons: "Food could be improved upon."
Pros: "Good entertainment options in newer flights."
Cons: "Food options for first class could be better."
Pros: "The crew was very nice"
Cons: "How late the flight took off How tight the seats were Entertainment if you want to call it that was barely visible from our seats"
Pros: "American Airlines was great!"
Cons: "Finnair changed my flight to American Airlines (which I don't mind) but never notified me and made me go through hoops to get the changed record indicator."
Cons: "Didn't happen"
Pros: "Flight was fine."
Cons: "Diverted due to low weather and low fuel. Sat on the tarmac for almost two hours before we could get fuel and be on our way."
Pros: "The landing was excellent"
Cons: "Lack of organization in stowing carry ons inside overhead cabins"
Pros: "Staff was fantastic."
Pros: "Great free Wi-Fi with a variety of movies to watch. Helpful, friendly crew."
Pros: "Ordinary flight, not too chaotic for holiday weekend."
Cons: "My luggage was lost! Had to wait an entire day to recuperate my suitcases."
Pros: "We were greeted by an AA employee after our connecting flight arrived and escorted through the various security steps to the departure gate. The vegetarian meal was very good."
Cons: "Leg room in coach is grossly inadequate. The entertainment system has poor controls and had to be rebooted."
Pros: "Everyone was so nice"
Cons: "They didn't give me a drink"
Pros: "The crew had Halloween candy they bought themselves. It shows they care."
Cons: "Catering didn't happen. The pilot told us early, apologized and said we would arrive a little early to make up for it."
Pros: "I got home"
Cons: "No tvs"
Pros: "The flight was efficient and the crew were courteous."
Cons: "There isn't much to dislike, but it certainly wasn't anything extraordinary either."
Pros: "not beat up"
Cons: "people trying to get extra carry on on"
Pros: "My husband and I were traveling together to Dallas, and we were unable to sit together-The ticketing agent was very rude when we asked if she could find us seats that were together. She said, "We could ask someone on the flight to switch with us". We paid $738.00 total for both tickets to Dallas, and found it very hard to believe that we could not get seats that were next to each other. We have had this same situation on other airlines, and they were very accommodating to our needs."
Pros: "Very professional"
Cons: "We didn't leave on time"
Pros: "No seat not comfortable."
Cons: "No legroom."
Cons: "For the price it was a very good flying experience"
Cons: "They charged $3 for water, nothing complementary."
Cons: "Covid travel. Had us board an hour before take off and the back half of the plane was 100% full. Every seat including middle seats. 15 min before take off they allowed passengers to take empty seats and spread out."
Cons: "We had a 40-minute mechanical delay."
Pros: "Plenty of legroom"
Cons: "Flight delayed due to plane problems."
Pros: "Quickness, efficiency"
Cons: "Nothing. I received all I expected."
Pros: "Crew was very friendly."
Cons: "No complaints."
Cons: "Alligient air is an excellent economy airline that flies non-stop to smaller cities."
Cons: "It is Allegiant Air. Not much more needs to be said."
Pros: "Short flight but not comfortable and no entertainment"
Cons: "Most flights to Vegas are cheap so not sure why this one was so expensive"
Cons: "20 minute delay"
Pros: "Price of ticket. Crew was efficient."
Cons: "Baggage limitations are not clear: especially when the ticket says no carryon luggage. What they mean is anything that fits under your seat and is under 20 lbs is OK. Seat did not recline. Leg room was poor."
Pros: "Boarding is always a pleasure out of Provo, with no security wait and a pleasant crew. The plane we took was a newer model, and is similar to many Fronteir and economy Delta planes. Unfortunately that means that even a short one-hour flight leaves pains."
Cons: "Our ride was very turbulent, whether that’s due to weather or pioloting I’m not sure. Either way it would have been wonderful to have a free cup of water. Sat for de-icing for about 20 minutes before takeoff."
Pros: "Everything was done right"
Cons: "The landing was rough"
Pros: "Early out and early in."
Cons: "Being stranded for 6 hours in the airport for no weather reason, with no compensation."
Cons: "The seats were a bit cramped but I suppose most are these days"
Cons: "The flight was delayed all day!!!"
Pros: "Non-stop flight at a reasonable price"
Cons: "Food choices are very limited"
Pros: "The pilot landed smooth."
Cons: "We were boarded and waiting on the stuffy hot plane with no air. The seats were so small and tight and then we had to get off the plane and take all of our belongings and waited another 3 hours to get back on the plane after they had told us something was wrong with the plane. It was a horrible experience. And we received nothing for the inconvenience when I had to cancel my work day so I had no compensation and lost clients because of cancelling last minute on them."
Pros: "Nice having assigned seat. Boarding pass can be obtained through mobile app."
Cons: "Seats do not recline, so not real comfortable."
Pros: "For a “no frills” airline I like the modern aircraft, professional and friendly crew and on time departure and arrival. The flight is too short for entertainment or food service but the snacks and drinks for sale are varied and acceptably priced."
Pros: "Great price on airfare"
Cons: "Long line for baggage check in"
Pros: "Airport and onboard crew were nice."
Cons: "It was myself, my wife, and our 18 month old son. The trip was a complete disaster. The first delay was from 12 noon to 7:30 pm because the plane was unavailable. We left the airport and returned at 6 pm for the 7:30 pm departure. The plane was "available." We checked our bags, found our way to the gate, and eventually boarded "ontime." Instead of taking off, however, we sat on board the plane at the gate for 2 hours as work was being done. The work was first called "maintenance," then "a small error code." The captain teased us by saying "folks, just a few more minutes and we should be departing." The crew nourished us with a dixie sized cups of water and Chex mix. Then finally the airline gave up and deplaned everyone. Once deplaned, it was explained to us that they couldn't clear the error code, so they couldn't use that plane. But there was another plane coming from Las Vegas to use so that we could expect a departure around 12 midnight. 12 midnight rolls around. Nothing. 12:30 am. 1 am. Finally, a plane arrives. But then the airline holds us up yet again - turns out we can't depart after all because the arriving airport shuts down at 2 am. Gee, they didn't know that before making us wait another 3 hours??? Now they're offering a refund to anybody who wants one, as well as a hotel for the night and the promise of a flight at 2:30 pm the following day. At this point, many of us are looking up alternative flights to Eugene and even Portland. A $1,000 extra for us. We're not sure whether we can trust Allegiant to have an actual plane ready to go the next day. And we're too tired at that point to even ask why the next flight would be at 2:30 pm rather than first thing in the morning. So finally we line up to get a hotel voucher and find our way to the hotel. It takes over an hour to checkin at the hotel because it's the middle of the night and 150 people just showed up to checkin. We finally get to our room at about 3:30 am. I'm amazed at how well our toddler held up sitting on an airplane for 2 hours, sitting at the airport for about 6 hours, and waiting to fall asleep all night. We eventually made it back to the airport the following afternoon and, praise the lord, made it to our destination. Allegiant - NEVER AGAIN!"
Pros: "Quick flight and overall nice crew."
Cons: "Cut my already short trip even shorter. I used this airline twice now, and both times I was delayed."
Cons: "Left/ arived 30" late"
Pros: "We got the brand new AB 320 on both flights! Nice plane!"
Cons: "Lightning delayed boarding and departure for hours. Not Allegiant's fault but it happened."
Pros: "Price of flight and it was non stop to Fort Wayne, IN."
Cons: "Flight was delayed 60 mins, no explanation given. We flew in a Sun Country Plane instead of an Alliegiant plane. Sun Country had more leg room and free non alcoholic drinks. So it was worth the delay and plane change. Made it safety to Fort Wayne."
Pros: "Considering the fare was advertised between $350 and $700 with other carriers on Kayak, I took this one for $179, roundtrip, direct from LAX to Grand Junction."
Cons: "When the crew runs to get coffee in the terminal, make sure to do the same. I brought some snacks, but wish I had brought coffee. The man next to me kept creeping into my space which was incredibly annoying, but it was a relatively quick flight. Beats the two day drive from L.A. to Colorado."
Pros: "Boarding was quick and staff was pleasant, Flight was shorter than expected"
Cons: "Bag was damaged during flight"
Pros: "Everything was great during the flight but..."
Cons: "We were delayed over 7 hours, with only a $50 dollar future airline credit and an $8 meal voucher. That's not nearly enough for that kind of headache. It was 2 am before we arrived at our hotel."
Pros: "The food vouchers for 5 hour wait and water/beverages available. Liked alligent app for boarding pass available without printing."
Cons: "The 5 hour wait while the plane was worked on was unexpected. Not a lot of extra space for a near 6 hour flight. Seats do NOT recline at all. The other plane they boarded us on smelled like dirty shoes or diaper."
Pros: "I like the flight. It was on time"
Cons: "I didn't like all the inconsistent additional fees, the reschedule, the delays, and gate swaps."
Pros: "Arrived an hour before flight. Check in took 25 min and tsa 30 minutes. Tried to go through expedite line but agent refused to let me even though flight was leaving in 30 minutes. I have received better treatment in new York airports than here in Myrtle Beach. Who would have thought. There were 3 others that missed the flight. Why would they not just let's be expedited?"
Cons: "See above"
Cons: "After arriving to the airport to check in we were told there was a 6 hr delay. Thanks for the heads up since we could've hung out more before heading to the airport."
Pros: "It was so fun to have a flight attendant that had a great sense of humor. She kept us in stitches throughout the flight."
Cons: "My return flight was rescheduled for a day later."
Cons: "No leg room!"
Cons: "They overcharge for bags and their weight limit is only 40 pounds. They leave the desk and hour before take off which doesn't help people who are running late. They charge you to print out your boarding pass. They don't even send the boarding pass through email, you have to download the app. Overall horrible customer service. When call for customer service you can't even get a human representative. I missed my flight and they didn't even have another flight to to accommodate me to get to my destination and no one at the front desk to talk to."
Cons: "They arrive to the airport over an hour early and went to the desk we're asking them to print my ticket they informed me that they cannot check me in at the desk I had to do it online I didn't have the ability to do that so therefore I miss my plane"
Pros: "Great price ."
Cons: "Landing in Austin and having to walk down a wet slippery ramp and then across the tarmac in a thunderstorm ... got VERY wet . How about a cover ?"
Cons: "Seats were made of stone."
Pros: "The price range is far for travelers"
Cons: "They should give free snacks and water juice to the customers that travel with this airline. The other airlines off complimentary snacks and drinks other wise it was a good experience"
Pros: "The flight attendants were great. Pilots attention to detail..Great."
Cons: "Charging for every little thing including seat choice, bags, snacks. No complimentary beverages or peanuts. Not even water! In the long run, I didn't save money on this trip."
Cons: "The LA to Eugene leg was delayed in departing, but this was an improvement on the cancelled flight from Eugene to LA. Arrived at the airport 2 hours early per their instructions to find the flight was delayed. Thirty minutes later they cancelled the flight and then provided no information concerning the new flight the following day."
Pros: "Excellent flight! Down side no wi fi connection and no Internet, you must buy all food and drink but hey for cost of the trip worth it!"
Cons: "No internet or wifi"
Pros: "Love the texting notices."
Cons: "It was all good!"
Pros: "Safe trip. Kept informed of short delay. Thank you."
Cons: "The bathroom on the flight from Denver to Santa Barbara was the WORST EVER! I doubt it has ever been cleaned and the poor people that had seats near or at the rear of the plane should have been refunded their money having been subjected to the smell of an “indoor outhouse!” Shameful!!"
Pros: "The range of 'free' food and beverages (including beer, wine, and liquor was phenomenal, and the functionality of the 777 touch-screen was outstanding. Seating was also more comfortable than comparable flights on AA."
Pros: "The crew were friendly & efficient, the flights were on time, & the gate staff kept us well informed of any changes."
Pros: "Good crew, good and safe flight. Thank you!"
Pros: "Yes, crew were great, seat was okay"
Cons: "Have life vests on board for the crew, was delayed over 2 1/2 hours on run way!"
Pros: "Poor customer service and not understanding."
Cons: "Don’t now it’s not the company’s fault it’s just the representative that I spoke to. I don’t know how many times I could explain my situation, and my English is not poor and I thought I was explaining myself clearly. Best think I could do is just say forget it I’ll take my $ 430 dollar last."
Cons: "More leg room"
Cons: "Nothing, overall great experience"
Pros: "Stewart eas helpful"
Cons: "Nonentertainment. Sears are narrow"
Pros: "Glad they had a direct flight."
Cons: "The seats didn't offer much room."
Pros: "Very pleasant attentive crew and ground staff. An aborted takeoff on tarmac meant a return to the departure gate and the plane taken to maintenance. The ground staff were superb in dealing with a full plane load of passengers many of whom had onward connections. This meant we had to stay overnight and fly first thing the next morning. Full marks to United for dealing with a potentially dangerous situation and then assisting everyone back in the terminal."
Cons: "My suitcase was broken. I will never fly United Airlines again."
Pros: "the crew was very friendly and the flight was smooth"
Pros: "I like that this flight got me from where I was to where I wanted to be and back."
Cons: "The way back took way longer then scheduled as my flight was delayed, again. I didn't get home till 3 am and had to work the next morning. Not happy about the delay. Also, I booked 8 months in advance and friends I met with on the trip got their airfare for half the price and booked only a few weeks before. They said I paid way to much, but since I do t fly much I guess I'm the sucker, cause I had no idea."
Pros: "Nice people"
Cons: "The seats are close and there is no real food"
Cons: "Flight was delayed. Super small aircraft so suitcases didn't fit. Didn't have food options, just pretzels."
Cons: "Sat on the runway for over an hour with no explanation or timeline"
Pros: "Flight attendants were very nice"
Cons: "The overhead a.c. spout didn't work. Plane was very hot."
Cons: "When I landed in San Francisco, my ticket did not have a gate number on it. My layover was only 55 minutes long so I knew I needed to get straight to my gate. I looked at the screen of departures. The screen said Eugene was at gate 72. I rushed to gate 72 to find that on display screen for gate 72, it said boarding for passengers to Orange County. I then walked to information. The gentleman at information wrote down that my gate was gate 67. I hurried to gate 67 (with only 15 minutes until boarding for my flight began). At gate 67 I asked a United Airlines worker if I was at the correct gate. He said no, my gate was 72. I explained to him I was just there. He was very rude and said if I did not want to believe him, that's fine. I said no, I believe you, I just want to be certain I am going to the correct place as I should be boarding very soon. I started running back to gate 72. On my way I stopped at the United Airlines customer service desk and encountered yet another rude United Airlines associate named Irada. She told me I needed to wait my turn in line and could not help me, even though I needed to be boarding soon. I ran back to gate 72 and the board said Eugene. I asked a pilot who was sitting down on break about the reasoning behind the boards and he helped me. A pilot whose job is not at all in customer service was the one who helped while those with the job in customer service were rude. I was very exhausted and upset with the confusion and noone willing to help. I do not believe I will be flying with United anymore if associates who are supposed to be helpful are not."
Pros: "Nice employees."
Cons: "Mechanical delay in fargo caused me to miss my connecting flight to Eugene by 5 minutes. Got to Denver airport asked the gate guy to call my connecting flight gate to see if they could hold the door for me, he said you got 10 mins go. I ran 30 gates and the door just closed and missed my flight. I am 25 weeks preg so my running time is slower then normal. Then they rebooked me on a flight that had an additional connect and arrived 4 hours later then expected. By the time I got to my new flight gate- it was delayed so would miss my next connecting flight. Long story short it's 3 hours past when I was suppose to leave and settled for s flight to PDX tonight getting in at midnight. My friend From eugue is picking me up in Portland tomorrow. It has been an unsuccessful flight. Almost cancelled and went home......"
Pros: "The crew was friendly and accommodating."
Cons: "no plugins on the plane."
Cons: "Zero regard for customer service. I will never fly United Airlines again, I may never use Kayak again either. This was the worst travel experience of my entire life."
Cons: "Was told at check in that my flight was delayed and would not make my destination today. When I asked if there was another flight I could get on, they told me the upgrade would be over $1000, and that it wasn't their problem. Rudest customer service I think I have ever dealt with! I won't ever fly united again!"
Pros: "More fights to choose"
Cons: "Could not choose the seat at the time booking"
Pros: "Good crew. Nice ground staff in SFO."
Pros: "That we got to Little Rock early"
Cons: "I had ordered ginger rail and the lady brought me a Diet Coke I told her I don't like Diet Coke because I don't drink Coke and she said I thought that's what you want it now you have to hold onto it until they come back and pick up the trash and she never brought me the ginger rail to drink she walked away and I never drank nothing on the flight back to Little Rock that lady was so rude"
Pros: "Great staff and everything on time"
Pros: "Flight got in early small plane with small seats not for Fat people but fine for the rest of us"
Cons: "That a bunch of travelers including myself missed our connecting flight in Chicago after united chamged our arrival gate but didn't have any crew to man the jet way. We sat for 20 mins right in front of our gate. From 1 pm to 10 on my flight to Asheville from Chicago was delayed many many times waiting for our airplane to arrive. Upsetting that we missed our connection due to United's poor planning, they didn't hold our connecting flight for us but we had to wait all night for other flights."
Pros: "It was so smooth.No long lines ,no delays,a straight thru flight.And on Christmas Eve morning."
Pros: "Very smooth and easy. Thank you"
Pros: "Fast and smooth"
Pros: "empty flight--was traveling with infant and had a row to myself."
Cons: "milk products in the snack, gross. in flight entertainment was annoying and just a preview, prompting constantly for me to pay more. would have been happier without a bright screen blaring bad tv show clips in my face."
Pros: "Nice airplane"
Cons: "Seats, lines, late"
Cons: "Air quality"
Pros: "The flights were on time and very professional ."
Pros: "On time!"
Cons: "Many open seats but I was crowded into the back with several small children directly behind me and to the side who were wiggling, screaming, crying with parents correcting, chastising and singing to them. Thank goodness the trip was just over an hour and not any longer'"
Cons: "Very late departing Boise. No crew to fly plane. Our plane sat at the gate with no crew to fly it."
Pros: "The leg room on this flight was spacious. The crew was friendly and attentive."
Cons: "Not a fan of the snacks that were served."
Pros: "Short flight, direct"
Cons: "Wifi misleading, sounds like free but not."
Cons: "I think that after first class they should load the plane from the last seat forward for ease of getting to the back seats"
Cons: "Worst ever Can you credit my credit card for a full refund"
Cons: "One flight attendant reprimanded several passengers like Schiller children very loudly."
Pros: "comfort and everthing was good"
Cons: "ac was too cold"
Pros: "Flight to Austin was just fine."
Cons: "My flight back to bosie from San Francisco they changed the gate I didn't hear the change and missed my flight. I didn't get back to bosie until the next day."
Pros: "The personnel were attentive and polite on the flights"
Cons: "Both going to Eugene and returning the plane was dirty, crumbs and dirt on the floor, garbage/trash in the seatbacks...very poor standard How do you people live with yourselves,?this was a substandard experience for a substantial amount of money."
Airlines flying from Idaho to Eugene have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Idaho to Eugene
Masks required on board, masks provided on flights from Idaho to Eugene
Social distancing seating
Middle seats unavailable to book on flights from Idaho to Eugene
Testing for antibodies, testing for symptoms for flights from Idaho to Eugene
Waiving of change fees. Search flexible flights from Idaho to Eugene