Despite stating in my search that I wanted a checked bag and pretty sure I added one during my ticket purchase, when I wanted to check in online I realized that the price I payed did not include any checked bag and I will have to pay extra for it at the airport. I also didn't receive the option to choose vegetarian food during the check in so I wasn't able to fully enjoy the meal provided by the company. On the plus side, we had enough space inside the plane to get 2 seats for ourselves and the seats were comfortable. The crew members were really friendly and helpful.
Business class is very poor , old seats with a iPad as tv…others companies offering better quality
Cons: "having proper maintenance on their old airplanes . Help their costumer if for techincal issue you had to cancel a flight for more then a week from miami to paris sept 18 /2019"
Cons: "At the time listed for boarding, there was still no information on the screen, which was anxiety-inducing. This meant that in instead of being able to leave our portion of the terminal (where there was no restaurants), we stayed there to make sure we didn't miss any information about changes."
Pros: "The crew was helpful and I was not lost as to what was happening, they were polite in dealing with us even though we missed our flight because air Antilles."
Cons: "The TV's were unresponsive, so the person behind me kept poking at the screen and hence at my head at various points during the flight"
Pros: "Your price"
Cons: "Was not clear that luggage is not included Paying for luggage online was very confusing and not straight forward On board touch screens do not work well"
Cons: "Didn’t have to pay a bag fee from Miami to Paris but had to pay 100€ each for two bags to come back?? Extortion and infuriating. Most likely will never use you guys again."
Cons: "Too high a price to pay for my suitcase. $130 for one trip is excessive."
Cons: "The experience at the airport for check-in was terrible. The website would not allow advanced baggage check-in so we were forced to pay full price for an additional price of 100 euro (unbelievable) and then the credit card machines were not working so we were expected to go and find cash to pay."
Pros: "Great food, friendly crew"
Cons: "Late boarding wasn’t announced. Ran out of several drink items on flight"
Cons: "More announcements about lateness of departure. Less breakable plastic glasses. Passing water out more e often. Better coffee- it was very weak. Better movie selection"
Pros: "Crew was very pleasant and efficient."
Cons: "Informed the day before via an email from the site that the flight was delayed. Arrived at airport on time, checked in. Once at the gate we all waited to board. Boarding time came and went with no information. Everyone waited. No information was announced and no one was at the gate. After waiting for over an hour with everyone in confusion, boarding was announced. No information, no acknowledgement."
Pros: "Air Austral ok"
Cons: "When your company proposes flight which goes through Thailand, it should be clearly advised that there will be a visa that needs to be bought while going through the Thai immigrations, we spent around 14,000 Thai Bhats while incoming and outgoing. Very dictative country, I will never ever fly again through Thailand with Air Austral, I would prefer paying another Rs.10,000 to emirates and have a better service. The Hifly company that operated the flights from RUN to BKK and back, was a disaster, very uncomfortable and really bad service."
Pros: "Crew and service were top rate."
Cons: "Flight delayed over an hour. There was little information passed along within the airport. Boarding/manifest at the gate was a madhouse with no order or flight class boarding. This was surpassed at Reunion by the mobs crowding to get their visas."
Cons: "To learn that the flight was over 3 hours later was a problem for different reasons : - what to do in a airport during 3 hours ? - we arrived in St Denis at 11:10 pm, + luggage time so nobody could come to pick us"
Pros: "Food and service are above usual airline standard."
Cons: "Both directions transit/transfer at Reunion/St. Denis was a joke. This is more the fault of the airport than Air Austral. The security facilities are inadequate and slow, staff unfriendly ... consequently the transfer can never be made in time and departure is delayed. After all of that you get back on same aircraft !!! why not leave passengers flying onwards to Johannesburg (Mauritius) on the plane ... as I have experienced with many other airlines."
Pros: "Staff was nice. Worked to make sure we were seated in a way that helped us stay together. Plenty of space. Courteous staff."
Cons: "Flight was delayed leaving Antananarivo. Flight arrived slightly late to Port Louis (Mauritius). Wanted to get food at airport in Reunion as we got to Reunion at 8:25 pm and had left home (to get to airport in Antananarivo at 2:30 pm, were only served a small snack on flight - it was only 1 hour long), but there was no ATM in the terminal and the only place serving food did not accept international credit cards."
Cons: "Arrived 20 - 25 minutes late on connecting flight Air Austral from Johannesburg. But the real problem is transfer at St. Denis - worst ever encountered. There is only one security station in a cramped stuffy area ... staffed by 8 slow, useless and unfriendly people. The technology must be outdated, because although your cabin bag, laptop case etc. is scanned, before scanning every bottle (no matter how small ... even 50ml or 100ml), makeup etc. is manually searched for then taken by hand and scanned in a separate device. Also any duty-free in a sealed pouch is taken, opened, then re-packed in a new IDENTICAL pouch and sealed !!!aaarrrrggggh?? Do this x 100 passengers (all travelling to Port Louis from Johannesburg via Saint Denis) and your Air Austral scheduled 1 hour transfer time is a joke ... with this frustrating process they need 2.5 hours minimum. Coupled with Air Austral late arrival of 20 minutes departed about 80 minutes late. The joke of it is the plane from Saint Denis to Port Louis is the same plane as used for Johannesburg - Saint Denis leg ... so why disembark the 90% passengers going to Port Louis at all ... leave them on the plane and only disembark those few for Saint Denis."
Cons: "Online check-in - boarding pass for 2nd leg Saint-Denis - Port Louis could be issued, but not for 1st leg ?? Boarding - confusing - boarding pass issued stated 14:45 as boarding time when this was in fact scheduled departure time. Plane eventually departed 20 mins late."