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Read more about Qatar Airways
Cons: If the police and security in the airport respect the people more!
Cons: The crew at check in was really inconsiderate and has given us false information! Despite of what documents were required and submitted I was not allowed to board the plane.
Pros: Crew was wonderful. Comfortable seat with nice meal. Overall loved it
Pros: Having social distance space to take a nap
Cons: I sat in the middle seat of the middle of the plane and the staff kept skipping me during meal and drink service because they assumed the other side took care of me. So that was annoying. I had to keep flagging them down.
Pros: The crew was really nice and very attentive.
Pros: Food is delicious
Cons: Paid WIFI this time was horrible for the half of the trip WIFI don’t work
Pros: The aircraft was comfortable and the electronic amenities were decent and needs improvement
Cons: Free WiFi and Dancing boys
Pros: The flight crew/staff were professional and very helpful and accommodating to the passengers from check in to deboarding.
Cons: Seats were a little close, especially for a long flight, with meals.
Cons: The lounge is a bit far from the departure gate, so I waited with regular economy class travelers. It would have been nice to have had a closer dedicated area for business class.
Pros: The crew was great.
Cons: Food wasn't that great.
Pros: The crew was amazing. One of the onboarding staff was exceptional. Some onboarding staffs were unfriendly.
Cons: Not allowing a laptop bag unlike Etihad, Emirates and other airlines was a bummer.
Pros: I was at airport 1 hour before the flight time But they already closed the gate, and I missed the flight, and my return flight is gone too Omg to much for me
Cons: I wish you can do something for me Because the tickets is really expensive
Cons: Slow boarding while passengers stand in the queue, late take off
Cons: Refund my ticket
Pros: This was my first experience with Qatar & it was outstanding. Crew members are extremely courteous & helpful. The aircraft seats in economy class were roomy & comfortable. Bathrooms were kept clean throughout the long flight. Food was very good as was the selection of flight entertainment. Can't thi
Pros: Q-suites are fantastic.
Cons: Boarding was a mess. Premium boarding line was tied up by economy passengers and ground crew did not turn them back
Pros: seat was great
Cons: flight attendant should be nicer
Pros: The crew was very friendly and helpful throughout the flight
Cons: The boarding process in Chicago wasn’t great. Zones were not used
Pros: Delighteful experience
Cons: Better guidance at transit stop
Pros: Plenty of room to move around
Pros: Q-suits. Very comfortable and private. Great upgrade to the 777. WiFi now available for very reasonable price
Cons: Bus transfer to Termial 5 is VERY poorly organized and takes over an hour. This makes it harder to get to Terminal 5 even if you don't have to clear security again. Seats had a bar under the padding at about the position of my hips. Uncomfortable to sleep for several hours
Pros: Good food and good hospitality
Cons: The gentleman next to me had broad shoulders, so I spent most of the flight with my body a bit twisted, and eating without being able to move my right arm normally was undesirable. The cabin was kept a bit warm throughout the flight. We had a long wait (30 - 45 minutes after leaving the gate) before takeoff.
Pros: Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking.
Pros: B777 Dreamliner is dreamy. Lots of overhead luggage space. Decent leg room (could always be more). Great individual entertainment screen for long transcontinental flights. Flight staff was a mixed international crew, very friendly, unpretentious, polite and just nice compared to other airlines. The planes they use seem very new. Would definitely recommend Qatar Air over Aeroflot any day.
Cons: Food was decent for airline food but nothing to rave about and as with most airlines uses too much plastic packaging. Although I was pleased that some of the flights used metal flatware, but still too much waste in the industry in my opinion. Also, the headphone jack was not compatible with my headphones. The type used on the 777 is the dual pronged one. I did not have an adapter so had to use the crappy headphones that are provided.
Pros: Food was great Seats were comfortable Everyone was super nice
Pros: Great service and crew
Cons: I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides. Qatar should revise their claim of most room in cabin - this 12 hour flight was one of the roughest I’ve had in a long time comfort wise.
Pros: Good food. Great staff and service
Cons: I wish there was more seating room and unusually long waiting time for toilets.
Cons: Boarding at JFK very disorganized. Poor system. No vetting of wheel chair users many fakers.
Pros: Every thing is great.
Cons: Food Seat great service
Pros: On demand entertainment systems seem standard, as I’ve flown Qatar several times and always had it. Friendly staff. And Doha is a great connection airport.
Pros: I have made more than 6 round trips on Qatar Airways for AMD-ORD-AMD in last 18 months and can not be happier!!
Pros: Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good.
Pros: My flight from Chicago to Doha was late to come in and there was a gate agent waiting for us and two other passengers with a sign when we got off the plane. He told us that our flight had already left but he would get us on the next one. We ended up getting seats on the next flight but then were also given the option to get a temporary visa and explore Doha for the night. We opted for the comped night which included a very nice hotel and $100 in meal vouchers. We absolutely LOVED Doha and the hotel and food was fantastic! I don't think I have ever received better service from an airline or a hotel. We ended up walking around Souq Waquif and the downtown until 1am (we are two young females!) with no issue and just used Uber to get to and from the hotel. Everything was so well laid out for us! No complaints whatsoever!
Pros: smooth and on time with efficient service.
Pros: The aircraft from US to Qatar was upgraded and looked new. I love the new on demand video streaming, the touch controls are precise and better than previous version
Cons: I wish the airline was a bit more organized with boarding. I saw people with other zones boarding even when they were not called. The air hostess was friendly but I kinda got a feeling that she is doing me a huge favor when I asked for something more.
Pros: Hospitality, boarding process
Cons: Food was slightly undercooked (chicken). Should have better process to check for that
Pros: Enjoyed the food and the service from the crew. Plane was new and relatively new and comfortable.
Cons: The check in agents were not very polite or helpful. They did not offer much assistance and help for a first time customer on Qatar Airways. My bags were also not loaded onto the plane and had to arrive on a later flight
Pros: Seats are comfortable with plenty of leg space. Aircrafts were clean and tidy. Landing and take off were smoothest I have ever experienced.
Cons: Menu choice was very basic and quantity was also poor. Food quality was below par in terms of taste and presentation. In-flight crew was inefficient and flow. Meal trays laid on meal tables for hours after the passengers finished food. Flight attendants literally responded in over 30 min of call. I pressed special meals online before boarding. However, the flight attendants were not sure. They went back to kitchen to verify that and return with the ordered meal.
Pros: The entertainment options were fantastic! The flight attendants were very cordial and hardworking.
Cons: I was very pleased with my flight. I really have I complaints.
Pros: everything was as expected from a world-class in the travel world.
Cons: In economy class, the seats are not as roomy as I thought and leg room space is not suited for overseas 12+ hours travel comfort.
Pros: Vegetarian food options
Pros: The Chicago flight was more than hour late so had to miss my cincinnati connection. Had to wait for 4 hours at the airport to catch my next flight- making the long journey even longer. No priority lounge access provided to make up for the delay. Qatar never getting my business again.
Pros: Inflight services, food
Cons: Wheelchair services in India, person left in between and had to walk with pain in my foot for a distance.
Cons: Boarding staff give us wrong advice to make extra money from the passenger. They also pressurized us to decide quickly. our each check in baggage was over weight 1 KG or less than 1 KG due to faulty scale at home. Instead of giving us a choice or advice that you are allowed two more hand bags. They pressurized us to make one baggage over weight from all 7 bags and harassed us to do it quickly because they are closing counter in 20 minutes. That's how they charged me another $65. Also they lied on the counter that your seats are in a row but when i went into the plane our seats were separate. Lesson learned don't trust the person over the counter of Qatar airways.
Pros: The flight went very smooth including boarding, transferring at Istanbul. The infotainment system was helpful in a way that you could see the real time camera feed of the ground and runway.
Cons: Fewer passengers on board. I know it’s about profits and financial feasibility, however listening to a prerecorded message about 1.5 social distancing while being boarded 20 cm from 2 passengers undermines the whole thing, isn’t it?
Pros: Lady “Setora” at the check-in was amazing. Very nice, kind and helpful person.
Cons: Food service .. we where very hungry and thirsty during the flight. They barely give you some snacks .
Cons: This was my first time with Turkish airline , the airbus from Chicago to İstanbul was quite old and seats were not comfortable while the plan form İstanbul to Islamabad was perfect . Thank you Turkish airline
Cons: No coffee no tea. Disgusting.
Cons: Foddd no gud
Pros: Everything was excellent even the landing was as smooth as butter
Cons: A free upgrade to a business class seat :(
Pros: The boarding, comfort and crew were excellent. Everything is very organized and professional.
Cons: I had a 12 hour layover in Istanbul. The hotel was great and I appreciated the good food and rest. However, it took nearly an hour each way to the hotel. I think it would be great if Istanbul airways cooperated with the Yotel so transit passengers could stay in the airport. They helped me to get a visa and they say it will be reimbursed, but all of those things took time when I was so exhausted after a long flight. Overall, it was wonderful to have that opportunity to rest and shower on a long wait, but it would be even better if it was closer and it was clear ahead of time that a visa would be needed.
Pros: The first trip from Chicago to Istanbul they given us the first chair with bed for baby But the next trip they not
Pros: Food is amazing.
Pros: Great food options, very tasty. Crew was attentive, polite and professional.
Pros: Plan was hold, crew was not helpful. I requested a wheel chair and never got it. Flight was delayed and no assistance was given to figure out missed connections.
Cons: Fix the above. Will not fly Turkish airlines again!
Pros: The crew are very nice and the service is really good.
Cons: The seats are not so comfortable, the leg rest is just in the way and not useful for me. The PA is overused which is annoying when trying to watch a movie.
Cons: This was the worst airline I have flown with. I booked my tickets last minute, it was for me and my 4 month old son. I had 3 suitcases a stroller and 2 carryons. I had paid for the suitcases, but because I was traveling alone I went there with my husband and he politely asked if they could please take the carryons on the plane because she can’t carry everything by herself. The manager came out and said that we have to pay. I said I already paid extra for my suitcases please help us because my wife is carrying our son, the diaper bag and 2 carryons. He was rude stating that we have to pay each carryon. We didn’t have the extra money and my wife took everything with her. If that’s how Turkish Airline treats their customers, they shouldn’t be operating. It was the last time I use this airline. No dignity or humanity, it’s all only about the money. And when I took the stroller with my son. They made me package the stroller by myself looking that I had my son on me crying and when I asked for help they said that they can’t help me... unbelievable... they see me with 2 carryons a stroller and a baby and they can’t help me.
Pros: Food on the second leg ( Istanbul to Delhi ) of the journey was good.
Cons: Poor Boarding In Chicago, no lines were formed to let people board in an organized fashion. Insufficien/inappropriate food ( BEEF Prevented choices ) - Eliminate beef from your food choices. Many people like me can eat Non vegetarian meals like chicken, fish , EXCEPT BEEF Ran out of the Salmon fish dish. I was given a snacking cheese sandwich instead! This would not have happened if you had selected other than a beef dish! Cramped seating. The airlines greed shows in picking out the seat placement design. The plane had extremely limited knee room. I'm five foot five inches tall and my knees were almost touching the seat in front.
Pros: Once my wife reached the gate, having left me behind at security, Turkish Airlines waited and were patient with us, the last to board the plane. The food and plane and bathrooms were all without any problems.
Cons: We had a 80 minute layover in Frankfurt. Turkish Airlines should make note that this is not sufficient for making a connection. 1. The terminals require extensive walking. Not a problem except for time. 2. Security entering the terminal was seriously understaffed. There were a hundred security personnel, but thousands of passengers. The line stretched for half a mile. 3. Cutting, disorganization, mismanagement, lack of organization, and airport layout all contributed to making this a very stressful hour for us.
Cons: Boarding was delaeyd 5 hour's ,Very very bag experience, the trailer baby and car seat i waited more than an hour, together with more people, were not found
Pros: The service was very nice and courteous
Cons: The seats don’t match up to the comfort level and privacy of the other airlines
Cons: The AC wasn’t turned on for 2 hours of passengers being on the plane and it was easily 100 degrees inside. Everyone was hot and miserable. The seats were also extremely close together. I have never been so uncomfortable on a long haul flight.
Cons: I am still in Chicago - waiting on airline decision if I can have my emotional support puppy with me - had to change flight and for change pay $650 - and cen can not cancel and get my money back - whole think is a horrible experience - and still waiting on their Thais decision
Pros: Easy check in
Cons: Please include sea food in your menu
Pros: Nothing isn’t good flight
Cons: I don’t have any thing to say everything are bad even Airport too bad to find WI Fi also has unclean bathrooms over there
Cons: Lost my baggage, refused to give another ticket when getting to Istanbul late made me miss my next flight. Had to sit 10 hours and buy another ticket from another airline to make My destination a day late.
Pros: Turkish airlines has great service and crew in plane.
Cons: Hi, The flight was great. However my layover at airport lounge was long. I didn't like their (Turkish Business lounge)policy for not letting me have the room to sleep as the layover was more than 7hrs. I was told to ask for a hotel at reception. When i did, they said that they dont have any hotel inside and cant take me to ourside hotel too. The staff at reception of lounge was not courteous either. I only needed the room to sleep for 3 or 4 hrs. Anyway, the flight itself was great, no complaints
Pros: The service, food, convenience of a direct flight to Istanbul
Cons: The entertainment system in my seat did not work (they offered to change my seat but I declined). Also the WiFi was spotty. However, I always enjoy flying with Turkish Airlines due to the excellent service and delicious food.
Pros: I sat in coach but was treated like I was in first class. Hot towels. Entrees were very excellent. The food was above what I expected coach meals to be from my experiences flying different carriers to over 8 different countries. The customer service was amazing! The lady flight attendant for my section was very attentive and friendly. When I came out of the bathroom, I accidentally interrupted one male flight attendant from doing his job, he politely gestured which reassured me that he would be right with me when he was done with what he was doing. I asked him if they had any heartburn or antiacids available which they didn't. These 2 interactions with the flight attendants made the flight very enjoyable.
Cons: I was in couch and in the middle seat. I usually get the aisle or window so it was a hard adjustment to sleep in the middle seat because I didn't have leg room and couldn't lean my body against anything so I had to shift often to avoid my bottom from feeling numb.
Cons: It was so uncomfortable to mrest on the old chair the tray table won't fold in the arm rest.
Cons: They lost one of our bags.
Pros: The service was impeccable!
Pros: Flight attendants are professional and efficient, and the aircraft is clean and has an excellent entertainment center for all passengers.
Cons: Rows are too close, with my knees pressed against the seat in front of me. That is misery for the 10-hour flight from Chicago to Istanbul. We had a much better experience when we flew Turkish Airlines a few years ago. Sad!
Cons: Crew was slow to pick up trays.
Pros: food was excellent
Cons: Istanbul Airport could not tell me the gate of my connecting flight in a timely manner.
Pros: There was a lot to choose entertainment wise.
Cons: We had a child behind us who would not stop screaming and playing with the tray table. One of the crew members gave me a hard time for having my purse out for 1 minute while I was taking my prenatal vitamin even though we were sitting on the runway for over an hour at this point and the man in front of me had his chair fully reclined so I wasn't able to get to it under my seat.. Even though as she said, we were about to take off, but she didn't say anything to the man in front of me. This was my second time flying with them and the first experience was much better.
Pros: That was good every thing, thank you.
Cons: Nathing wrong.
Pros: I like everything regarding the airline.
Cons: The airport was attacked by a terrorist and hour after I left to Skopje. I know the airline has nothing to do with it but they should pressure the airport to have more safety for the passengers or find an airport in another country that is safer like Macedonia or Bulgary. Just as a temporary thing while things become safer in Turkey. In other words, only stop in Turkey for people who is flying to that country. Connecting flights should stop somewhere else.
Pros: Food was good, airplane was newer than expected (nearly brand new, from the look) and the movie selection was excellent - and it was all free.
Cons: More legroom would be nice. Boarding was a bit delayed for no visible reason.
Pros: Every thing was perfect and the service too
Cons: The only problem is I didn't one of my luggage on time after 3 days I was upset and made
Pros: * Two suitcases * Vegetarian-Indian food was amazing! * You get a little pack with socks, slippers, tooth brush, eye cover. It is great!
Cons: Not enough leg room. When pushing the chair back, the cushion moves forward. Not the best for 6 feet and up people
Pros: Turkish Delight, food, seating that had leg room for my husbands long legs (we arranged our seats well in advance of the flight) .
Cons: Was hot before taking off then had cold air blowing directly on my neck. For most of the trip it was comfortable.
Pros: Turkish Airlines is the best airlines we have every flown on in our international travels. The food is excellent. The service is excellent.
Pros: First of all, the food is fantastic is you are not a meat and potatos (or big mac) kind of person. My original flight left late due to a hold up in security in Chicago. Turkish Air was very responsive and easy to work with when I missed my connector in Istanbul. Friendly crew. Clean jet. Will definitely use them agian.
Pros: I have traveled a lot during my life. The flight crew on this flight was the best I have ever seen.
Pros: The food, the crew, the beverages, the entertainment and the level of cleanliness were all excellent. On time departure on both segments.
Cons: The Boeing 777 had the new, smaller seats. No control of overhead airflow among other things. Wish they still had the old Airbus A330's and 340''s.
Pros: Nothing whatsoever.
Cons: Worst customer expireince ever. I was making a short trip to visit my very sick mother. Turkish Airline changed my connection time without notifying me such that I had 5 min left for my cooection in stambul. They gave me no other option and blamed this on Kayak and kayak blamed it on the Airline leaving me with no options. I had to stay in Birlin at my own expense. Complaint filed with Turkish airline resulted in nothing. I made several calls for update and only repose I got was we will send an email to the complaint dept. and you will here in 24 hours. This has been going on for over 5 days with no contect, update or resolution. Once back in the US, I plane to file a formal complaint with FAA and more. DO NOT take this airline. They are worst airline I have ever used and will never use it again.
Pros: I liked everything, from check in to the end of my trip!
Cons: Nothing to dislike!
Pros: excellent services provided by the crew members, nice food, great entertainment (up to date),
Pros: I was very pleased with the overall service and comfort on my flight. Boarding went smoothly, and crew were friendly and helpful. Cabin service included Turkish delight, hot towel, an amenities bag, hot dinner, hot breakfast, and snacks available thought the flight in the galley. Entertainment was on demand and included a wide selection. Seats were comfortable with reasonable distance between rows for coach (better than on many U.S. carriers). They have ample restrooms and they are split throughout the coach cabin, which made lines for the restroom almost nonexistent. Restroom amenities include hand lotion and refreshing spray - very nice.
Pros: Flight canceled without notification
Pros: Trip was ok
Cons: The flight was delayed 1 hour
Cons: Given we left at 7:15 am, I would’ve liked some food options instead of biscuits and peanuts
Pros: I had heard about limited food options during covid flights but everything was tasty and generous. I always appreciate it when my initial flight books my check-in to my final stop and gives me all my boarding passes at once and Delta did just that. They were also really good at communicating updates like changes to the gate.
Cons: People should just be prepared to be asked more questions than usual. It can definitely make you feel nervous but just remember that the new covid restrictions are stressful for flight staff just as much as they are stressful for you. Be cooperative and honest and you shouldn't have any problems.
Pros: Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!
Pros: Delta flight took extra precaution to keep all passengers safe before during and after the flight. They communicate effectively during the flight. I will be flying Delta again and again.
Cons: The trip was great
Pros: The crew very professional. My flight was on time.
Cons: We arrived around 39 minutes early and the whole process was very smooth
Pros: Super friendly and helpful with connections.
Cons: The music on the plane was a bit much. Lol
Pros: Crew was friendly, seats really comfortable!
Cons: Headphones sold for $ 2. Headphones preferably free
Cons: We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly checked our passport Poor customer service
Pros: Crew was attentive and accommodating.
Cons: Gates switched 3 times and all bags had to be checked because of a small aging plane.
Pros: Calm and safe, just like I like it.
Pros: Short lines
Cons: Seating arrangements
Cons: The carrots were hard and the bread was cold.
Pros: Comfortable plane due to few passengers
Cons: 7 hour delay after flight postponed.
Cons: I would ask that the gate does not share in detail reason for delay in seat assignment is related to getting a family sitting together when the basic rules should apply unilaterally.
Pros: Got to my destination without any issues
Cons: Seats/seating area are too small, and I'm not a big person.
Cons: The flight was delayed almost 6 hours, the crew was rude and the “comfort +” seats had very little leg room .
Pros: All good.
Pros: The flight was on time, the crew was pleasant and looked like they enjoyed working in the air.
Cons: Our second time on a 787 Dreamliner across the Atlantic as about the same as the the first. The seat pitch is very tight so when a passenger reclines into the next row the seatback nearly touches your face. The Dreamliner seats seem to be very hard and it's difficult to get comfortable.
Cons: No AC for an hour before takeoff - very uncomfortable. Audio for tv did not work.
Cons: Seat assignment for me and my traveling companion was done at gate. We had to sit in 2 different rows.
Cons: Notify the delay quickly
Cons: More print media to read on
Pros: Crew was great.
Cons: Couldn’t hear/understand the pilot
Pros: Flight attendant in first class was amazing.
Pros: The boarding was fast and very well handled.
Cons: My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole
Cons: It was delayed
Cons: Chinese Eastern did not try to help and solve my problem.
Pros: There was a bit of a mixup in boarding the plane but otherwise the flight was good. There was no entertainment system on this short flight. The flight attendants were very pleasant & efficient. They only served snacks on this short flight but were very good at ensuring everyone had at least one or more beverages. The premium seats were very comfortable .
Pros: Short flight
Cons: Flight attendant was not willing to go above and beyond as he stated he would. My husband asked for a coke and the flight attendant told him he could only get water.
Pros: Snacks, cleanliness and crew
Cons: They take them forever to find me another fly ,make miss my other fly, my work my time and my sleep
Pros: We had a 2 1/2 delay due to mechanical issues but the crews, flight and ground, did a great job. Thanks.
Pros: Staff were friendly and boarding was and getting off was easy because flight was super empty. Timeliness was appreciated too.
Cons: Seats don't recline far enough.
Pros: The crew and pilot were absolutely amazing.
Cons: This is my 3rd delta flight in a row that has been delayed. I understand these things happen, just extremely frustrating.
Cons: It takes time and worries to find the air train and Aeroflot registration.
Pros: I needed to run real fast to the connection flight and gladly got there on time.
Pros: Very friendly and professional gate agent and flight attendant
Cons: I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas
Pros: Very nice flight and attentive staff. Enjoyed the view of NYC as we flew up the East River, then looped over Nassau County to approach LGA.
Cons: The male flight attendant who handed out the complimentary drinks and snacks acted a bit strangely. I was very thirsty, and I asked him if I could keep the rest of the can of soda. He neither said yes nor no, but rather completely ignored what I said and just poured my drink and moved on. I was a mildly annoyed, but figured maybe it was policy and he was shy and didn't want to debate the matter. When he took care of the older couple behind us, however, things got really strange. He asked them whether they wanted pretzels or peanuts, but they misheard him and asked for a ginger ale. I happened to know that he did have ginger ale, since my wife had just gotten one, but rather than just pouring the old folks a drink, he repeated himself. "Peanuts or pretzels?" They misheard again and asked him whether he had a diet ginger ale. Again, rather than just pour them the drink, he repeated himself. "Peanuts or pretzels?" This went round and round a few more times -- like a poorly designed computer UI that refuses to accept anything except the correct input -- before the old couple finally figured out the disconnect and picked their snacks before their drinks. Very weird.
Pros: Short flight
Cons: Too cold Not friendly boarding agent
Cons: 2.5 hour delay for no apparent reason at first (supposed mechanical issues with plane) and then waited on plane at gate for a missing pilot who never got picked up from his airport and got stuck in Chicago traffic trying to get to O'Hare. Eventually had to take pilot from another flight before leaving at 8:45 when flight was scheduled for 6:00am.
Cons: Had a death in the family and no one would help me get back home
Pros: Seats were comfortable. Snacks!!! Nice flight crew.
Cons: I liked everything.
Cons: Plane was sat broken at gate and needed part to be flown in. 150 minutes delayed. Not acceptable.
Pros: Very good food. Crew is nice and helpful
Cons: Business seats and in general the plane is just too old and not high standard. No screens even in business class
Cons: I got overcharged for a bag $230 Dollars, both planes were delayed, the supervisor Danny at Ohare was horrible, will never use Lufthansa ever again!
Cons: Entertainment unit was very slow and not even possible to operate properly. I had to ask for resetting it several times.
Pros: Amazing service and food
Cons: They charged me $60 for checking one bag in for this international flight
Cons: Boarding process and food
Pros: Very helpful and accommodating
Pros: Crew is phenomenal! Food was good. Comfortable overall
Pros: Crew were amazing not stingy with the drinks. Boarding was easy and smooth
Cons: Would prefer flying with partner United though. Think they offered a better service on board
Pros: My luggage never arrived in Munich
Pros: On time, clean plane, good service.
Cons: Lack of seating at departure gate, costumer agent at gate was rude about standing early for boarding (see first comment). Food was not my style my wife enjoyed it.
Pros: Crew was professional and competent. Seats were roomy and comfortable.
Cons: I have a hard time sleeping in any seat that doesn’t fully recline.
Cons: The plane was kept at a ridiculous hot temperature the whole flight. There were no air vents above your head and it was god awful uncomfortable for 9 hrs. On our return flight they lost all of our luggage from our whole group of people traveling together. 8 bags lost in total.
Cons: There was a very unruly child on the flight. The attendants did their best to deal with him but it was quite chaotic for a long flught
Cons: I waa not allowed to bring my carryon bag and was told either I pay 100.00 or leave it there. Totally unprofessional and sounded like a scam.
Pros: I like Lufthansa, I feel safe with them. Crew was nice, flight Chicago- Frankfurt very comftarble.
Cons: My daughters tv didn’t worked it was 8 hours flight, food- beef had not eatable pieces of meat with vains only- we had choice of beef and pasta only no chicken.
Cons: The plane was expected to land at FRa an hour early Andy they couldn’t wait five minutes for us after a three hour delayed flight. Every other flight was delayed on average 30minutes. When we arrived whoever was running the jet bridge took 15 minutes to get it out to our jet, essentially causing us to miss our flight right then. And then the staff had the audacity to tell us we had to hike back ten minutes to wait in an hour long line to rebook. When they could have done it at their gate just as easily. Simply awful service For paying first/business class
Pros: The entertainment was wonderful the staff was nice.
Cons: CONSTANT ANXIETY!! Our flight to Chicago was delayed. By 2 hours. This normally is not a big deal but it caused us to miss our connecting flight from Munich to Bremen. Then our new flight with a later time to Bremen was cancelled 20 minutes prior to boarding with no more flights to this area. The service center helped us redirect another flight to Hamburg, Germany. We had to fly to Vienna and then to Hamburg. We made it to Vienna after a 40 minute delay however, this delay caused us to miss our connecting flight once again. We were placed on an early flight the next morning to Hamburg which was an easy flight. When we got to luggage in Hamburg we noticed our luggage was missing. Supposably still in Munich. We then missed this flight and missed out on valuable time with friends who live in Germany.
Pros: The seats were spacious. I loved the options for viewing, klistening, etc on the tablets attached to the seat in front of me. Great service from the flight attendants. Lots of food service & drinks. Thankful for sitting close to first class.
Cons: I would have preferred an aisle seat. Difficult to get out of the rows without everyone having to get up.
Pros: I am 6’3”. But I am also cheap. So I like being able to fit in an economy seat with more room than other airlines. Believe me, an inch or two makes all the difference.
Pros: Clean aircraft, quite and smooth flight, lots of entertainment options.
Cons: I was never made aware of what food and drink options there were. I was asleep for the main meal and it would've been nice if they left a snack for me when I woke up.
Cons: Tight space
Pros: It is comfortable. Some of the crew are very nice and friendly!
Cons: The food is not tasty, and some of the crew are not nice!
Pros: Service, etc was great
Cons: There was so little leg room on the transatlantic fight that I could not even cross my legs in front of me. And I am a petite woman. My poor husband (thin and tall) could barely fit in his seat
Pros: Service was great, meal was fantastic, seats were very comfortable, and the assortment of things they provided for entertainment were fantastic.
Pros: I liked the entertainment options, beverage service, and leg room.
Cons: I paid to reserve an upgraded seat. I specifically asked for a window seat and even have a confirmation email saying that I got a window seat (27 A). However, when I checked in, I was assigned a middle seat and the representatives at the ticket counter tried to tell me that was my preference. They tilde me to take it up with customer relations. If I pay $100 for a particular seat, I should get that seat!
Pros: Boarding efficient. Chicago counter very friendly and helpful
Cons: Some flight attendants friendly and helpful, others not so much Don't change your mind about an item or next time attendant will ignore you. If the customer speaks English, do not assume they don't understand German - so please treat your passengers well. Food was not good, have had better on Lufthansa
Pros: The crew was spectacular. They had 20 crew members.
Cons: Our luggage did not arrive at our final destination of Madrid. It was awful. Also, after many passengers, including us, had fallen asleep, they woke us to put our seat backs up so the people behind us could put their tray tables down.
Pros: The attention to service. We traveled with an infant and Lufthansa staff was more helpful and attentive than any other airline we've filed with our infant in the past.
Pros: Attentive crew. Smooth flight!
Cons: All good
Pros: All good
Cons: No bad
Cons: S7 asked for additional "fees" to cover flight expenses. They have charged extra for carry on luggage of 2,000 roubles. It was mentioned that it was international flight but they have refused to honor those rules. I have used the same bag on other airlines and did not have any problems.
Pros: Every crew Member show care and respect
Cons: I Did Not have Any unpleasant experiențe after 9 years coming back to Cluj
Pros: The flight wasn't full. I was given a window seat with an empty seat next to it. I was able to move around and relax. There were lots of movies to choose from. The food was decent for a flight.
Cons: Delayed flight. Offered free direct tv to everyone but then came back on and said the "button" to select free tv wasn't working so never mind
Pros: entertainment and food was good
Cons: My wifes luggage was lost, no followup at all from Lufthansa (main) or in Seville which was our destination. We had to call to find out any information. Once the bag was found and delivered to Seville, Lufthansa personnel again did not tell us nor would they deliver the bag to our hotel as the driver had already left. We then had to wait another day to have the bag delivered to Granada. Terrible customer service, the bag was missing for four days causing us to spend time shopping for clothes rather than experiencing the city.
Pros: Entertainment selection was good
Cons: Seating comfort was *horrible*! Looks like they've made the seats more cramped, especially when the seats recline
Pros: Lufthansa is one of the best in the world at transatlantic flights. There was extra room in business so they relocated me to a spot where I could have a bit more extra space. The food was wonderful. The service was wonderful. The flight left on time and arrived early. The seat was comfy. Really nice flight.
Cons: Um, have to think. They could find a better ice cream? They should have turned on the outlets earlier so I could recharge my phone?
Pros: Pre-bording with children and nice entertainment selection of movies, tv shows and music.
Cons: rhe FA was saying that they have either pasta or chicken and they had beef, when asked what kind of pasta he said how would I know.
Pros: Liked the flight from Frankfurt to Chicago better when it comes to food and drinks. It was spaced out better and we were offered more drinks. It was very nice to have a seat changed when checking in at the airport without any problems or telling me to ask once on board.
Cons: Seats not comfortable.
Pros: Aircraft crew and operations were excellent.
Cons: My original itinerary was booked with Airfare.com with a 93 minute layover at ORD, subsequently abbreviated to 40 minutes. Despite my repeated requests, neither Airfare.com nor United nor Lufthansa were willing to adjust my consequent itinerary to correct that conspicuous deficiency. Instead, both United and Lufthansa representatives repeatedly assured me that the 40 minute connection would present no problem; and Airfare.com tried to extract a 33% premium on its original sale to make any such adjustment. As it turned out, my apprehensions were realized when boarding and tarmac delays at SFO consumed the entire layover, and a subsequent gate delay at ORD frustrated the commendable efforts of the flight crew to facilitate the de-boarding of passengers with close connections. Contrary to United and Lufthansa's explicit reassurances, the long run halfway down one concourse and all the way back up a second left me four minutes short of the gate closure. You guys need to get your act together. If either airline chooses to finance its operations by selling tickets to an "aggregator", such a business practice should not relieve the airline of its obligation to provide reliable service to its ultimate customer, the flyer. I am currently working to identify an appropriate regulatory agency to whom to report this cynical misrepresentation of services and the patently corrupt business model upon which it is based.
Pros: Loved business class and the lounge areas. Flight attendants were amazing.
Cons: My luggage is mia(possibly munich). Have no clothes, no gifts to bring my family, and not questions answered the where and when ill get my luggage
Pros: The crew members were fantastic. They brought out water and juice every hour. The seats were comfortable. There was plenty of legroom. The entertainment centers worked well. We were given fresh headphones with ear covers to use on the flight. The plane was clean. The bathroom was clean.
Pros: Great service and relaxing flight
Cons: Nobody gave us information about 3 months passport expiration rule. So as we we were at the counter we found out. Lufthansa service at airport could not find next flight out for next day or 2 days out. So my daughter and i spent additioanally 3800$ for booking another flight 5 days later
Pros: The choice of entertainment was wide ranged.
Cons: It was a big plane, and I was sitting at the back. When they started to serve drinks and our meal, both times it took way over half an hour for them to get to us after they started to serve.
Pros: I loved the food for the flight and the service, it's always a pleasure to travel with Lufthansa. Awesome entertaining opportunities.
Cons: Nothing really
Pros: Hats off and Thank you to the Man behind the counter at the gate. My knees are bad and I walk with a cane, he ensured I was transported safely and in time to the new gate when we had to switch gates because of plane issues.
Cons: When a couple of ladies boarded and were going to be seated in the exit isle. going by the color of their skin and the clothes they were wearing, the stewardess with long blonde hair, assumed they did not speak English, and rather rudely told them that they should not be in this row. To which they responded in prefect English. told her they were comfortable with the emergency seat and helping passengers. She kept pushing them and finally they switched with a couple other passengers. VERY RUDE!!!!
Pros: I liked how generous they were with food and drinks
Cons: Free WiFi could have made the flight a lot better
Pros: Salimos a tiempo . El business es muy confortable
Cons: La comida horrible . No se limpian los baños
Pros: The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great.
Cons: The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes.
Pros: Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep
Cons: Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight.
Pros: The plane size & comfort was excellent. The staff were very friendly
Pros: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!
Cons: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM
Pros: 15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one.
Cons: Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience
Pros: Great plane and staff
Cons: Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage....
Cons: Boarding was very slow.
Pros: Crew was very engaging and service was good.
Cons: My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage.
Pros: The flight crew was so friendly and the food was really good.
Pros: Good for both.
Cons: Bigger seats.
Pros: Crew was fantastic.
Cons: This was the most narrow airplane seat I’ve ever experienced. So uncomfortable.
Pros: Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short.
Cons: Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret.
Pros: Nice seats. Only seats with a row of 2, which is what I wanted,
Pros: The crew were amazing and the flight was very smooth.
Cons: Keep up the good work
Pros: Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection.
Pros: We got to Amsterdam on time
Cons: 1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty
Pros: Everything is alright
Cons: Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM
Pros: Very friendly onboard personnel - I really had kind of homy feeling.
Pros: Was happy to pay extra 45.5 pounds for laugages which was hidden
Cons: Not happy to pay extra money for my case
Pros: Flight crew very nice
Cons: Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door
Pros: Crew was excellent -kind nice and very attentive
Cons: Entertainment went out mid flight. Had to be reset off 30 mins but cam back up
Pros: Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English
Pros: Excellent service. A meal , drink and a coffee included which we were not expecting.
Pros: Comfortable and well laid out seat area
Cons: Food was a little substandard for business class
Pros: Friendly crew.
Cons: So many people on a 747!!
Pros: Snooth and efficiënt with a KLM service
Cons: No entertainment
Pros: Arrived early!
Cons: Boarding seemed disorganized.
Cons: Flight departed 35 minutes late
Cons: Flight was cancelled.
Pros: The boarding was easy and you didn't have to wait inline for that long
Cons: KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded.
Pros: Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”).
Cons: About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course).
Pros: Cabin crew were very professional.
Cons: Aircraft returned to gate due to fault and was delayed for 45 min.
Pros: I got some rest
Cons: unable to charge my phone or watch movies
Pros: crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more.
Cons: tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones.
Pros: On time
Cons: Missing wheel chairs swrvice lounge far away no food option just lame klm tipique
Pros: Just great crew.
Cons: Not comfortable at all and will not book KLM again.
Pros: Service impeccable!
Cons: They have one line of executive class after the kitchen and toilet, is very noisy.
Pros: 787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach.
Pros: quick and relaxed
Cons: Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen.
Pros: From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew.
Cons: The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!
Cons: Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!
Cons: Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!
Pros: They were awesome.
Airlines flying from Illinois to Morocco have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Illinois to Morocco
Masks required on board, masks provided on flights from Illinois to Morocco
Social distancing seating
Middle seats unavailable to book on flights from Illinois to Morocco
Testing for antibodies, testing for symptoms for flights from Illinois to Morocco
Waiving of change fees. Search flexible flights from Illinois to Morocco