Daily cleaning, installation of cabin HEPA filters on flights from Illinois to Kingston
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Scores according to KAYAK customer reviews
Cons: "Was 2hrs behind schedule"
Pros: "Free wireless"
Cons: "I'm not in Charlotte"
Pros: "Service was awesome, 100% recommended"
Pros: "The crew was good, and they tried to make up for the delay with a gift certificate"
Cons: "More than three hours of delay because there was no crew assigned to that flight"
Cons: "The food can be better."
Pros: "Loved the roomy seats"
Cons: "Sound system was low quality. Hard to here the movie."
Cons: "Woman next to me overflowed into my seat."
Pros: "Unbelievable for the price."
Cons: "Nothing bad to say."
Pros: "Flight and efficiency."
Cons: "My first flight was delayed an hour due to pilot error (we left the gate on time, but sat on the tarmac for an hour). This caused me to miss my connecting flight, which stranded me at JFK because they only had one flight per day to my destination. JetBlue's customer service told me I could not reach my destination until the next day, which was unacceptable (I had a morning interview). In fact, the only thing they said they could do was *PARTIALLY* refund my ticket, even though they stranded me in a completely different city. They also said I would "be able to" book a new flight with a different carrier, which cost roughly $400, using my own money. In the end, I spent about an hour talking with customer service until they were "nice enough" to do a partial refund with an additional credit equaling the remainder of my $400 ticket to fly with them in the future. It was still a very poor interaction with customer service."
Pros: "Flight was smooth and on time"
Cons: "Long waiting at security check point"
Pros: "Clean plane"
Cons: "Took 3+ hours to get in the plane"
Cons: "The cabin crew was a little lacking and the captain did not mentioned that we had landed almost a full hour later than scheduled."
Pros: "Pilot’s smooth take off and landing."
Cons: "The weather haha."
Pros: "It was a great trip for the cost."
Pros: "Free WiFi. Cute vids for Holloween"
Pros: "Very friendly and professional crew. Ceated a nice atmosphere."
Cons: "Enjoyed the trip."
Pros: "Seat space for each passenger"
Cons: "IT WAS TWO BOURS LATE!"
Pros: "The landing..."
Pros: "This flight is 3 + hours delayed, and I think it’s because Jet Blue didn’t have a full flight for the 8:30 am departure, this is unacceptable and I need to be compensated for my time Winston White"
Cons: "This flight is 3 + hours delayed, and I think it’s because Jet Blue didn’t have a full flight for the 8:30 am departure, this is unacceptable and I need to be compensated for my time Winston White"
Pros: "The crew talked a big game. They were ready for anything, including loss of cabin pressure, paid snacks, and even a water landing."
Cons: "No water landing! I was excited to float around on a hot day, go down an awesome slide, and catch some sick waves, but come on people, we never even got a chance!"
Pros: "Cheerful, efficient service. No hidden costs. Free gate to gate WiFi. Comfortable seats. Never flown them before and they are now at the top of my list."
Cons: "Nothing yet."
Pros: "The seats were comfortable."
Cons: "Flight was very late leaving Chicago. We sat on the plane for quite a while (over 30 min) shut up tight with little air circulation AND no information about why we were not leaving the gate. Flight crew were not very friendly - almost "marched" up and down the aisle and barked at people."
Pros: "comfortable seats TV great beverages--actually get can or bottle"
Cons: "when we checked it, did not put us together"
Pros: "The staff some of them was polite"
Cons: "I had to check m carry on bag and there was a lot of room on bored"
Cons: "No movies just Direct TV."
Pros: "Bring her own earphones as then u can listen to their varied entertainment channels. Gave free snacks & there was quite an assortment so I wasn’t stuck w pretzels again. Free soft drinks; nice flight attendants & smooth ride from Chicago to NY"
Cons: "Had to move to a different boarding gate. But it was ok the crew members were friendly while be professional had a comfortable flight"
Pros: "Everything is ok"
Cons: "Not a thing"
Cons: "The waiting for a seat assignment on a confirmed flighg!"
Cons: "When I scanned my boarding pass the Jetblue staff member told me my carry on was too big and had to be checked. This was puzzling to me because I travel often and do not have a problem with that bag. As I was sitting on the plane I saw everyone's bag's were bigger especially the man next to me. His was significantly larger and he had a large duffle bag between his legs causing him to manspread into my area. and yet i was told "make sure your purse is under the seat" seriously?! What about his giant duffle bag and huge carry on roller?!"
Pros: "My bad experience had nothing to do with the crew the weather was just terrible which made my flight bad the crew was awesome."
Cons: "Turbulence was terrible, understand that is not JetBlue issue - wanted to note."
Pros: "Captain and crew"
Cons: "Luggage handling"
Cons: "Movies didn't work and we were one hour delayed on the runway."
Pros: "The only good things about this flight were: - The crew at the gate were very friendly and attentive - We arrived safely without incident"
Cons: "We were delayed 2 times before boarding. We were delayed 1 more time while on the plane. The pilot told us there was equipment trouble that had been fixed, but there was paperwork to fill out and it would only be a few minutes...and then radio silence for 30 minutes before pulling back. The flight attendants rushed through the pre-flight announcents and I could only understand about 60% of it due to speed, volume and accent. Despite asking me for my drink order, it never came...and I only heard a few soda cans pop open at all. Did they just decide not to serve us? She even gave me a napkin for it. Luckily when they put the snack basket in front of me, there was a tiny bottle of water, which I grabbed...little did I know, that was all I would get. The flight attendants were just tapping in the back of the plane the rest of the flight. They didn’t even bother collecting garbage until we were on final approach. They also never did the normal checks before landing."
Pros: "They refund me the money"
Cons: "I almost lost my international connection, had to pay double to get my destination on time"
Pros: "Flight was comfortable and assistance to check in was good"
Pros: "Ez check in with kiosk"
Cons: "I would like to see an organic food option, even with a fee if necessary. Recommendation, fruit like banana or apple. Certified organic."
Pros: "Boarding system efficient. Lots of leg room. Choice of snacks. Good service."
Pros: "Gave me my refund!"
Cons: "Flight was delayed 5 times without sufficient reason. Weather was clear. Had to ask for a refund after the 6th delay. Missed an important event."
Pros: "Pleasant crew and a safe flight, relatively spacious seating."
Cons: "One of my pieces of luggage was left behind. However it came subsequently on the evening flight. Not sure why this was so. I received an apology and that showed true customer service spirit"
Pros: "Extra leg room"
Cons: "On both legs of our vacation, going and coming we experienced long delays , 2 hours Boston.to Vhicago and 3 hours Chicago to Boston"
Pros: "This was my first time with JetBlue and I was pleasantly surprised with the size of the plane. It was pretty comfortable"
Cons: "For a 60 year old lady...I waited so long for help at the Kiosk."
Pros: "Friendly staff and the on board entertainment and snacks"
Cons: "The last time I took JetBlue the flight was delayed by almost 3 hours"
Pros: "EVERY THING"
Cons: "Cancun airport terrible. Take off line was 20 planes deep on run way. Horrible experience"
Cons: "Broken tray table literally off its hinges and unusable."
Pros: "Great service"
Cons: "Friendly crew"
Pros: "The plane arrived in Atlanta ahead of time and thus we were able to start boarding earlier than usual. The gate agent kept the process in order and moved the boarding process along nicely. The pilots also got us to Baton Rouge 28 minutes ahead of schedule which was appreciated. Nice flight."
Cons: "Same issue with getting passengers seated once on the aircraft and then getting their luggage stowed takes too much time."
Cons: "Cramped seats, no a/c on tarmac for extended period because of technical issue, ancient entertainment system. Old plane with minimal overhead bin space, delayed flight"
Pros: "The seats were comfortable"
Cons: "Why does Delta sell earphones?"
Pros: "The access to the full library of entertainment & internet access included with the flight ."
Cons: "Larger Portion/Variety of edible Snacks . . Chips Trail Mix Cheese itz Cookies"
Pros: "Amazing crew and seating. Worth the upgrade to premium."
Cons: "Add A Display Board For When Cabin Sections Are Boarding"
Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."
Cons: "Couldn't have been better"
Pros: "Crew was nice"
Cons: "Didn’t give us seats together"
Pros: "That there were TVs to watch on the seats and that it was quick boarding"
Pros: "Flight attendant in first class was amazing."
Pros: "Everything A-Z"
Cons: "They sell the headsets for $2!!!!!!"
Cons: "At least one hour late"
Pros: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Cons: "Seats were a little tight."
Pros: "Cabin service was decent"
Cons: "Food was cold. First class service could have been more attentive. While trying to sleep crew talked the entire time."
Cons: "To many screaming kids"
Pros: "Perfectly fine first class trip"
Cons: "Breakfast meal was awful"
Pros: "Friendly crew and on time flight"
Cons: "Plane was late numerous times. Boarding was painful"
Pros: "No issues at all. Great service all around."
Pros: "Crew and flight"
Cons: "Price for food and number of bathroom available"
Cons: "Flight was delayed out of St. Louis causing several of us to miss our connecting flight from Salt Lake City to Portland. Delta was of very little help in assisting us in making a connecting flight. They could have at least helped with travel arrangements and provided us with a little food, a pillow and a blanket as we waited in their terminal for the next flight on their airline which was a several hour wait. I understand these things happen but the passengers didn't cause the problem and Delta needs to take care of people better if they expect to earn repeat business."
Pros: "In flight movie in back of head rest. The kids thought I was the bomb when I booked this flight."
Cons: "The bathroom was smaller than my seat!"
Pros: "We landed safely - crew was nice enough."
Cons: "Heard one crewmember make snarky comment about another passenger (A stranger). Had to wait on the ground for about 30 min for 6 crewmembers that “needed” to be in MN. Yeah, that was awesome with a 2 yo and 4 yo..."
Pros: "The professionalism of staff"
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Pros: "Easy, fast boarding. We arrived early too."
Cons: "Delayed due to problem with the door"
Pros: "Friendly staff. :)"
Cons: "Longer flight with no WiFi or video. :("
Cons: "When the passenger in front reclines their seat it was in my face The legroom wasn’t terrible but I had a hard time even reading since it was so close"
Pros: "Everyone was great"
Cons: "The arm rests on both flights where impossible to lift to get out of our seats, the headsets had a lot of static, the head rest was broke on one side, the food to Germany was fine but back was horrible. Within 20mins of take off you were out of most alcohol and the wine was horrible."
Cons: "everything 1st of all i didnt like the fact that the stuff could act so unprofessional and very disrespectful and not knowing what type of info to give that made me lose my flight and at the end they all told me they couldnt help me to get my flight or anything not even try.."
Cons: "The hard landing did not inspire confidence."
Pros: "The crew addressed me by name"
Cons: "Wasn't lonng eough"
Cons: "We sat on-board the aircraft, at the gate, for almost 2 hours due to a weather delay. During this time, we were not offered refreshments, nor were we offered any type of "compensatory benefit" for our delay (e.g., free Wi-Fi, vouchers good toward a future flight (a $30 voucher per passenger would seem appropriate), additional SkyMiles (3000-5000 SkyMiles would seem appropriate), etc.)."
Pros: "I would like the airline service to do more for our veterans. Especially the 100% disabled veterans"
Cons: "Seats not comfortable enough"
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
Pros: "Everything else good."
Cons: "You lost our luggage. What I don't understand is why we were not able to get boarding passes and seat assignments when we did our check-in in Sydney."
Pros: "The crew was nice"
Cons: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
Pros: "I liked the fact that delta gave me free in flight entertainment it was really fun to be able to watch movies and TV shows free of charge."
Cons: "I hated the food I ordered chicken and noodle salad. It as horrid. It was cold and wet and not something you would feed to your dog."
Pros: "The flight crew was nice and polite. They served drinks and snacks in a timely manner while on the flight."
Cons: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."
Pros: "This was a routine fight that was handled well but Delta and crew."
Cons: "Tiny seats with limited legroom. No entertainment provided."
Cons: "It was 30+ mins late and they didn’t keep us updated. Missed my connection"
Cons: "Wake people up when serving anything.. I have seen in some other airlines that one is provided with a sticker to place on your seat to show if you can or cannot be woken up"
Pros: "Amazing crew"
Cons: "Flight delayed almost 2 hours without updates"
Pros: "We arrived where we wanted to go"
Cons: "Separated my son and I into middle seats. Made us sit on the tarmac for 30 minutes due a completely predictable issue. We should have been allowed to stay at the gate. Seating is horribly cramped. Less that friendly flight attendants. Arrived late on a red eye in perfect weather. Otherwise delightfu"
Pros: "The washrooms"
Cons: "Entertainment. There was none! The seats could have been more comfortable"
Pros: "Lots of leg room! Friendly crew."
Cons: "We never made it to our holiday destination. There were a handful of going to BDA from Pearson. Your inbound flight was late. Would it have killed you to hold it for 5 mins?"
Cons: "From Vancouver to Los Angeles no screen seats no Entertainment"
Cons: "Tv in the seat to make the long flight pass more quickly."
Cons: "Flight delay by 2 hours"
Cons: "Flight delay so far 2 hours"
Pros: "Nice plane, comfortable"
Cons: "We missed our runway and had to quickly ascend and retry. Disembarking the plane took 40 minutes due to the YYC skywalk being frozen. During this all communication with the passengers was minimal."
Cons: "Delays left us in the plane for almost 1 1/2 hours before leaving Toronto."
Pros: "It was good"
Cons: "It was good"
Pros: "Very friendly staff on the flight."
Pros: "Overall flight was fine"
Cons: "Flight was delayed and we therefore missed the last UP Express train and had to take a taxi. Disappointing."
Pros: "The crew was exceptional..service was implacable .was my 2 year old son first time flying..sns6he was in awe...the ladies made him feel loved and welcome."
Pros: "Punctuality and smooth flight"
Cons: "On time"
Cons: "Flight crew was rude"
Pros: "The over all star rating should have five stars. I mistakenly pressed something and it went to one And I could not figure out how to get it back to five. Everything was on time which I so appreciated."
Pros: "All it was good."
Cons: "We were 25 minutes late and they did not let us board."
Pros: "Always great services"
Cons: "Our flight took a 2 hours delay because of fueling error."
Pros: "The room between the seats"
Cons: "The boarding The landing The delay"
Cons: "24 hour delay in Calgary because of maintenance problems with the plane. Meant I lost one precious day while visiting my 91 year old mother."
Cons: "Five hour flight delay due to a flight attendant not showing up on time, not taken care of in any way"
Cons: "The wifi is paid.. no TVs"
Pros: "seated in plus, more legroom"
Cons: "30 minute delay boarding/ arrival"
Pros: "On-time scchedule"
Cons: "I don’t understand the west jet app to access entertainment. How can you use your phone if it’s on airplane mode?"
Pros: "The lady beside me"
Cons: "The plane"
Pros: "Loved the chopped leaf options for food. Had a tasty wrap and glass of wine :)"
Cons: "I wish the staff were more helpful regarding my infant carrier & stroller as I was travelling solo with a 3 month old & struggled to manage things. Eventually another passenger assisted."
Pros: "The staff were nice enough on the plane"
Cons: "They said we were pre boarding so we went and stood in line with our 2 year old. Finally after 15 minutes they actually started letting the line through when they could have just waited 15 minutes to even announce the pre-boarding line. Then we boarded the plane and it was late and another 30 minutes waiting to fly. There was no TVs.. and whatever, we brought our iPad We got to Edmonton and our car seat was quite damaged. West jet couldn’t give us anywhere near the car seat we have and not one that fits in my car."
Pros: "I had been very sick the night before the flight and was so weak that I needed a wheelchair. The wheelchair helpers i Vancouver were exceptional. They were so kind and genuinely helpful. I was very grateful. Also, your flight attendants seem to really enjoy their jobs. This is not the case on other airlines!"
Cons: "I checked my little carry-on and it was in Calgary but didn't make it to Vancouver. Trust it will be delivered today."
Pros: "The flight and the seating was comfortable. Food served was fine too."
Cons: "Well, they mixed up my check-in luggage during transit. As a result it got delayed and I had to spend the night without it. Although, I was informed about this miss when I landed in Vancouver, the team did not seem to feel particularly bad about it. Also, the process of getting reimbursed for the predefined expenditure allowance needs to be more efficient. Ideally, in such cases, the airlines should not only refund the check-in fee, but also provide a prepaid card to make any urgent purchases. Their current process requires one to bear the expenses initially, scan/click and send the original receipts and await a response from their baggage team. I am waiting to hear back from them on my submission."
Pros: "The friendly service and prompt boarding!"
Cons: "The snack options. Veggies and hummus would be nice!"
Pros: "Plane was clean"
Cons: "Waitjet did not perform preventative maintenance and had to change a tire at Gatwick delaying flight by 2 hours with terrible/late/inaccurate information about when flight would resume = FAIL Result was overnite in Toronto. Lets see how the 6:45 (3446) goes ?"
Cons: "Not any bodys fault the crew were trying to be supportive. multiple babys all around the area beside accros and a few rows down. maybe set them all to teh back would be better"
Cons: "WestJet informed us Kayak did not pay them the funds they took from me on 11/26 and 1 had to pay for full price for the day to fly out. So kayak owes me $500"
Pros: "Space of the plane"
Cons: "Having to have a physical boarding pass and keep having to get it checked."
Pros: "Flight was delayed an hour"
Pros: "Plane was comfy and on time"
Cons: "No west jet connect or in seat entertainment. Had to rent. Seems like a money grab"
Pros: "Two snacks, even if the snacks were a little on the small side;"
Cons: "A little cramped; small TV screens; the attendants ran out of hot water"
Pros: "Complimentary wine - friendly staff"
Cons: "Late departure- disorganized boarding"
Pros: "Stewardess let me change seats to a cooler part of the cabin at the back of the plane."
Cons: "The air temperature in the cabin was too hot."
Pros: "crew is excellent"
Pros: "On time & pleasant people."
Cons: "No meal on the plane"
Pros: "Super courteous"
Cons: "better trained pilots first hard landing in Jamaica"
Cons: "More leg room"
Pros: "Seat uncomfortable. I am an elite flier and was put in an n uncomfortable middle seat with no choice."
Cons: "Seat should with choice."
Cons: "Handicap issues. We were exiting on the tarmac in Charlotte- all crew left us on the plane waiting for assistance to get off. Finally when someone showed they would not come up the ramo to get my Mom. I backed her down myself while 5 bewildered airport workers looked confused."
Pros: "Airline crew was amazing and handled a person in need of medical care great!"
Cons: "The manager at the check in counter was rude and acted as if we were bothering him because we were checking in. He spoke to my husband as if he were a child and kicked another AA staff from behind the desk because he was ‘the manager’. I’ve never witness such unprofessionalism in my life."
Cons: "2 hour delays on both flights of a round trip"
Pros: "Airplane comfort, charging ports, entertainment, and crew"
Cons: "Delay after boarding for maintenance paperwork."
Pros: "On time. Friendly and attentive staff."
Pros: "The flight crew gave us biscuits."
Cons: "There were TVs that we were sharing between our seats, but no headphones were given out, like on the last flight. My personal headphones are Bluetooth. So I couldn’t even hear what was playing."
Pros: "One flight attendant was very nice and petsonable."
Cons: "Already checked in and then flight canceled 10 hours before departure. Paid for preferred seating but rebooked on smaller aircraft full and had to sit in last row. Not happy and arrived 2 hours latet than original flight. Tried to explain this at gate to American employee but she told me to sit down until name was called. Probably could have had better seats earlier if she could have listened to my issue but she wouldn't listen to me. Didn't even have the chance to tell her what had happened."
Pros: "A cheap option to upgrade to 1st was offered that ended up being a net 0 cost upgrade for me so I took it. Comfortable on an old (but oh so nice) aircraft."
Cons: "Arrived 30 minutes early to the airport but then had to sit at a remote pad so that we ended up being 5 minutes late to the gate. A short transfer was made even more difficult, and a massive waste if time and fuel sitting and waiting. Figure out your gates early and better, and move around if needed. At the very least, bring up some stairs and buses to get passengers to the terminal and then tow the aircraft in when you have a gate available."
Pros: "Great seats in first class"
Pros: "Room between rows Entertainment from St Louis to Phoenix"
Cons: "Flight was cancelled with no compensation"
Pros: "The crew was great"
Cons: "The seats were not comfortable and boarding was a pain. Not sure why you wouldn’t want to board from the back to front. Weather grounded us at our loading airport so we were stuck with the option of staying the flight or going in the lobby."
Pros: "Smooth boarding. On time flight"
Cons: "No gluten free snacks:("
Pros: "Everything went smoothly."
Cons: "Me 6’ 200 lb sitting in middle seat next to somebody that needed 2 seats for self (pls understand I’m not unsensetive nor prejudice just stating a fact). I requested to sit in last row (of both sides of plane that were empty but attendant said sears reserved for attendants - 2)."
Pros: "My Business Class upgrade."
Cons: "Needs better snack selection."
Pros: "Quick boarding, on time departure and early arrival. No waiting for a gate at LGA upon arrival - excellent."
Cons: "Flight connections time was not enough for mam with infant.we missed the flight should better set up that kind of big airport"
Pros: "To be fair. The flight is only 50 minutes. By th time you get a drink it's time to land. It is completely unfair to the staff to have to do that. A flight like that. Have a box with a snack and some coolers that have 5 different beverages. I wouldn't even sell booze. I person can hold out for a flight that shot to get one on the connection or in the terminal."
Cons: "It's always a cramped flight. Nothing to be done except use a bigger, more spacious plane. The good thing is it's the fastest way to get to Chicago from where I lived it would take 6hrs by car."
Pros: "Spacious seats"
Cons: "The video monitor for my seat was broken. So, low entertainment score."
Pros: "On time take off"
Cons: "When I arrived in Kingston after a long day of traveling only ONE of my TWO checked bags arrived that has my clothes swimsuits shoes jewelry and a host of other important items"
Pros: "Got to La Guardia almost 26 minutes early but then waited FORTY minutes for the gate!"
Cons: "AA needs better coordination with the horrible La Guardia airport"
Cons: "Delayed a total of four hous!"
Pros: "Smooth - trouble free - calm process"
Pros: "On time arrival"
Cons: "Everything else"
Cons: "The storage are very small, by the time i boarded everything was full. I had to hand carry bags and i had to put it in front of me which is a very small space already, on top of that i had the window sit so i had no space to move. it was very uncomfortable, and flight was delayed. We sat there for an hour before taking off but i understand its due to the weather but it was my worst plane ride not worth 300dollars. I will not ride american airline again."
Pros: "JAL is customer oriented and it's always a pleasant experience. Unfortunately, though the return trip is also JAL, the cabin crew isn't."
Cons: "Everything was great."
Cons: "Only suggestion would be to make the connection process a little easier. If the passenger doesn't speak English, the fact you need to print the international ticket in Miami, then re-enter at checkpoint might create confusion."
Pros: "The flight attendants were great and very friendly!"
Cons: "The wifi wasn't very good so I couldn't access the in flight entertainment I also had my own snacks so I didn't buy any food"
Pros: "Boarding was good, Good flight , good service , plane was small for the distance with limited space for movement ,"
Cons: "Got to charlotte with 80 minutes to connect. Sat on the tarmac for 60 waiting for a gate. Missed connection by <5 minutes. Thanks, AA!"
Pros: "Non stop"
Pros: "The flight attendants were courteous and the ride was very smooth, I felt at home."
Cons: "We received no snacks coming back home to Jamaica but we give thanks for you guys informing us."
Pros: "I don't know how airlines get away with all the stipulations and regualations they have in the buying process there is. Otho g I like about the scam artist they are"
Cons: "The fact they they can just make it a policy and then because the employees have to have a job and enforce it blows my mind. 200 dollar transfer fee plus the difference in the ticket when it's over two weeks in advance. You people are scam artist"
Pros: "You provide me with the best ticket prices and to me that was the the most important part of of the trip thx"
Cons: "The airlines charging for your luggage"
Pros: "Plenty of leg room no entertainment so I dozed."
Cons: "People stuffing oversized bags in overhead."
Pros: "The movies"
Cons: "No Food"
Cons: "We were delayed for 4 hours, due to a mechanical issue. We were not given any forms of reimbursement. I would like a 500.00 voucher."
Cons: "Flight was delayed."
Cons: "Would be nice to know ahead of time if flight is equipped with an in seat television so as to be prepared to bring headphones."
Pros: "All great."
Pros: "The staff not pointing things out in the beginning!"
Pros: "Great landing!"
Cons: "Stuck in between two screaming and kicking kids."
Pros: "I THOUGHT I HAD LIKED THE TICKET PRICE..."
Cons: "BUT THEN I GOT HIT WITH AN EXPENSIVE LUGGAGE CHECK-IN. FURTHERMORE, ALL THE FLIGHTS WERE DELAYED BY AT LEAST 6 HRS."
Cons: "Everything was bad, nothing is free with them"
Pros: "Everything went as scheduled. Friendly staff at airport and on board. I have never had a problem flying Spirit airlines."
Pros: "We like Spirit, good service,affordable flights."
Cons: "I was held hostage, when I checked in to receive my boarding pass, I was told that had to pay $105.I asked why but clerk could give an answer so paid that was only way I leave Chicago."
Pros: "seat more comfortable than most airlines"
Cons: "... and they charge a penalty if you go to their counter first without going first to the check-in kiosk? Cheaper, sure, but totally lacks class"
Cons: "We were made to wait for boarding due to overbooking and we had booked months in advance"
Pros: "Fine & good every thing was good Good care and timings also good"
Pros: "Cheap fare"
Cons: "Expensive bag check fees of $52 across the board, even though signs listed a variable scale based on weight that would have been cheaper. Apparently that's only available if you check in early and weigh your bags yourself or something, IDK..."
Pros: "Our gate number did not appear on our ticket. Thanks to the kayak app we had a general direction to go in"
Pros: "Made the best of a bad weather delay!"
Pros: "Plane was not jammed full"
Cons: "Spirit has a lot of fees"
Pros: "It land safely"
Pros: "Everyone was polite and efficient"
Cons: "It was chaotic at the airport, O'Hare. It was not clear to obtain boarding pass prior to getting bag checked in."
Cons: "Counter service"
Cons: "Consistently unreliable with no explanation."
Pros: "Getting sooner to my distanation"
Cons: "The switch of gate at the last minutes at O'hare."
Pros: "Leg room was way better than other airlines"
Cons: "Wish pilots would tell us "it's ok we were expecting turbulence, everything is fine""
Pros: "I was rescheduled quickly and was not charged more than $1."
Cons: "I arrived just after the gates closed and was not allowed to check-in because I had not checked in online, even though the online check-in system was not working in the hour before I arrived."
Pros: "I would've been stranded in Chicago for 2 days if it weren't for United. Never taking spirit again."
Pros: "The lA320 are nice."
Pros: "Nothing much"
Cons: "Paying my small luggage for 45 dollars"
Pros: "Exactly as advertised.No frills.gets you to your destination"
Cons: "Poor services"
Cons: "Air conditioning was too cold."
Cons: "It looked like the window had dried blood on it."
Cons: "Very cramped. No reclining. This is the city bus of airlines."
Cons: "Late boarding, lack of communication, terrible seat that did not recline"
Cons: "Spirit airlines employees are not friendly and difficult to deal with. Were not accommodating"
Pros: "Very efficient and timely"
Cons: "Used Kleenex in the seat pouch in front of me"
Cons: "I was unaware of the add-on charges for bags."
Pros: "I Love it!!!"
Cons: "Spirit does not participate in TSA Precheck"
Cons: "Delayed for no reason"
Pros: "Arrived in one piece."
Cons: "Seat space nonexistent and they can't move back."
Pros: "We did opt for extra leg room with an added charge."
Cons: "Delay to taxi down but the rest was good"
Pros: "Free upgrade to emergency row."
Pros: "Liquor, cat boarding on plane."
Cons: "Someone threw up. Had to switch flights"
Pros: "Luckily sitting by good people"
Cons: "Beer was warm and $7"
Cons: "My luggage was damaged"
Airlines flying from Illinois to Kingston have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Illinois to Kingston
Masks required on board, masks provided on flights from Illinois to Kingston
Social distancing seating
Middle seats unavailable to book on flights from Illinois to Kingston
Testing for antibodies, testing for symptoms for flights from Illinois to Kingston
Waiving of change fees. Search flexible flights from Illinois to Kingston